Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
2nd Line Support Engineer - 35,000 - Chobham - Amazing Training! Role : 2nd Line Support Engineer Location : Chobham Salary : 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Chobham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Azure O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
2nd Line Support Engineer - 35,000 - Chobham - Amazing Training! Role : 2nd Line Support Engineer Location : Chobham Salary : 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Chobham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Azure O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Deployment Engineer Our client a large private sector organisation who provide support to NHS organisations require a IT Support Technician to provide deployment IT support and work on IT refresh/upgrades and installation work. This is an excellent opportunity to join a busy IT function and support the NHS. Candidates must have 3 years plus desktop support experience within a Windows environment with excellent client facing skills and capable of working in a team environment. Skills Require: Desktop Support Experience, Strong IT Deployment skills, Strong Customer stakeholder skills, Windows 10. Note: Travel in the local area to various sites in Kent will be required with expenses paid, candidates must be based in Kent. Inside of IR35 Skills: Windows 10, Desktop Engineer, Desktop Support, IT Support, Windows, Technical Support Engineer. IT Technician, NHS, IT Support Technician People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 30, 2024
Contractor
IT Deployment Engineer Our client a large private sector organisation who provide support to NHS organisations require a IT Support Technician to provide deployment IT support and work on IT refresh/upgrades and installation work. This is an excellent opportunity to join a busy IT function and support the NHS. Candidates must have 3 years plus desktop support experience within a Windows environment with excellent client facing skills and capable of working in a team environment. Skills Require: Desktop Support Experience, Strong IT Deployment skills, Strong Customer stakeholder skills, Windows 10. Note: Travel in the local area to various sites in Kent will be required with expenses paid, candidates must be based in Kent. Inside of IR35 Skills: Windows 10, Desktop Engineer, Desktop Support, IT Support, Windows, Technical Support Engineer. IT Technician, NHS, IT Support Technician People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Data Architect 6 months 650 per day (Inside IR35, via Umbrella) Warwick (Hybrid) 2 days a week in Office My client is the largest independent utility supplier in the UK. This is an excellent chance to join a fast-moving big data project. Job role: To lead on the design and implementation of data structures to integrate BIM implementation project data to meet the operational needs of the client. To deliver strategies that drive consistent robust and effective approaches to data and its quality. Manage the programme of works to deliver data quality improvements and ensure appropriate controls are in place in line with the clients data management standards. This role will lead through his/her proven expertise in synthesizing data utilizing Microsoft Power BI, Tableau, Excel, Autodesk Construction Cloud Insight, and other individual as well as integrated systems. Key Accountabilities: Data architecture for BIM implementation project - strategically assess and design the data structures in the relevant systems to enable the business to pick up, store and report on data at the correct level of granularity. Creating the correct structures, governance and processes for BIM implementation project team to enable reporting and data quality improvements and in compliance with National Gas Data Principles and future Data roadmap. Collaborate with Data team to set the principles, policies and standards and for data design, ensuring a consistent approach is adopted across BAU and business change. Implement Data Profiling activities and analysis to support the business in defining the data definitions. Ensure an effective Data Issue Management process exists. Supporting root cause analysis to resolve data related quality, system and business process issues. Deliver reports and a balanced scorecard for data quality and data management for key stakeholders and governance groups to guide the direction of travel. Approach Work with stakeholders to anticipate future data needs and understand the associated challenges with a view to creating a data structure design to meet these requirements. Influence key stakeholders in the adoption of the recommended data design. Taking the role of subject matter expert within BIM implementation project team for data related matters. Knowledge: Highly technically literate in systems and data. Have an in-depth understanding of leading practice for structuring data and be able to identify the appropriate technologies and solutions to use in a given scenario. Extensive experience of the analysis and design of Data Warehouse, BI, Data Analytics or complex Data Migration solutions, including analysing source systems, designing ETL routines, resolving DQ issues, designing relational and dimensional models (conceptual and logical), developing reporting and analytical layers. An analytical approach, with demonstrable ability to understand complex processes, to identify and extract key information from systems and individuals, identify deficiencies and recommend actions for correction and improvement. Evidence of creativity and innovation in the development of solutions and experience with a range of both client problems and a variety of solutions. Excellent attention to detail, ability to prioritise and organise. Deep knowledge of BIM and Data Analytics. Construction knowledge, with the ability to be able to apply information management solutions in the context of complex infrastructure projects. Proven experience in information management environments, with emphasis on system data and maintenance optimization, performance improvements, digital technology innovation and benefit realization. Continually support the project to ensure that implementation partners and BIM-Engineers are delivering BIM requirements as outlined. Provide leadership and coaching to junior BIM Technicians and Engineers to guide their development of critical industry knowledge and understanding of corporate standards. This mentoring will aid in their growth and prepare them to be self-sustaining on future projects. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Apr 30, 2024
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Data Architect 6 months 650 per day (Inside IR35, via Umbrella) Warwick (Hybrid) 2 days a week in Office My client is the largest independent utility supplier in the UK. This is an excellent chance to join a fast-moving big data project. Job role: To lead on the design and implementation of data structures to integrate BIM implementation project data to meet the operational needs of the client. To deliver strategies that drive consistent robust and effective approaches to data and its quality. Manage the programme of works to deliver data quality improvements and ensure appropriate controls are in place in line with the clients data management standards. This role will lead through his/her proven expertise in synthesizing data utilizing Microsoft Power BI, Tableau, Excel, Autodesk Construction Cloud Insight, and other individual as well as integrated systems. Key Accountabilities: Data architecture for BIM implementation project - strategically assess and design the data structures in the relevant systems to enable the business to pick up, store and report on data at the correct level of granularity. Creating the correct structures, governance and processes for BIM implementation project team to enable reporting and data quality improvements and in compliance with National Gas Data Principles and future Data roadmap. Collaborate with Data team to set the principles, policies and standards and for data design, ensuring a consistent approach is adopted across BAU and business change. Implement Data Profiling activities and analysis to support the business in defining the data definitions. Ensure an effective Data Issue Management process exists. Supporting root cause analysis to resolve data related quality, system and business process issues. Deliver reports and a balanced scorecard for data quality and data management for key stakeholders and governance groups to guide the direction of travel. Approach Work with stakeholders to anticipate future data needs and understand the associated challenges with a view to creating a data structure design to meet these requirements. Influence key stakeholders in the adoption of the recommended data design. Taking the role of subject matter expert within BIM implementation project team for data related matters. Knowledge: Highly technically literate in systems and data. Have an in-depth understanding of leading practice for structuring data and be able to identify the appropriate technologies and solutions to use in a given scenario. Extensive experience of the analysis and design of Data Warehouse, BI, Data Analytics or complex Data Migration solutions, including analysing source systems, designing ETL routines, resolving DQ issues, designing relational and dimensional models (conceptual and logical), developing reporting and analytical layers. An analytical approach, with demonstrable ability to understand complex processes, to identify and extract key information from systems and individuals, identify deficiencies and recommend actions for correction and improvement. Evidence of creativity and innovation in the development of solutions and experience with a range of both client problems and a variety of solutions. Excellent attention to detail, ability to prioritise and organise. Deep knowledge of BIM and Data Analytics. Construction knowledge, with the ability to be able to apply information management solutions in the context of complex infrastructure projects. Proven experience in information management environments, with emphasis on system data and maintenance optimization, performance improvements, digital technology innovation and benefit realization. Continually support the project to ensure that implementation partners and BIM-Engineers are delivering BIM requirements as outlined. Provide leadership and coaching to junior BIM Technicians and Engineers to guide their development of critical industry knowledge and understanding of corporate standards. This mentoring will aid in their growth and prepare them to be self-sustaining on future projects. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Industry: IT Location: East Wight Hours: 9am - 5pm Days: Monday - Friday Duration: Permanent Duties: Entry level role, providing first line technical support, for a suite of products to a global network of partners via phone, email, online forum and face to face. Hosting training sessions both virtually and in-person. Processing orders for hardware, software and other items. Assisting the development team in software testing and quality control. Assisting other departments where required e.g. graphic or web design. Experience: Must have proven customer service experience and an interest in technology. Must have a strong level of computer literacy with an understanding of PCs and PC Software. Experience of managing EPOS systems is an advantage. Experience of system administration or UI testing is beneficial. Own transport recommended due to location (cycle to work scheme and e-bikes available). Salary: 20,000 - 30,000 per annum, dependent upon experience. By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information. If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
Apr 30, 2024
Full time
Industry: IT Location: East Wight Hours: 9am - 5pm Days: Monday - Friday Duration: Permanent Duties: Entry level role, providing first line technical support, for a suite of products to a global network of partners via phone, email, online forum and face to face. Hosting training sessions both virtually and in-person. Processing orders for hardware, software and other items. Assisting the development team in software testing and quality control. Assisting other departments where required e.g. graphic or web design. Experience: Must have proven customer service experience and an interest in technology. Must have a strong level of computer literacy with an understanding of PCs and PC Software. Experience of managing EPOS systems is an advantage. Experience of system administration or UI testing is beneficial. Own transport recommended due to location (cycle to work scheme and e-bikes available). Salary: 20,000 - 30,000 per annum, dependent upon experience. By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information. If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
Your Next Chapter Awaits: Become an IT Technician That Will Transform Our Client's Manufacturing Story in Kingswinford Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Kingswinford. Our client, known for their innovative approach and commitment to excellence, is at a pivotal point in their journey. They're ready to welcome an IT Technician who's not just looking for a job but is eager to be part of a story of transformation and growth. This is where you come in. Position: IT Technician Location: Kingswinford Offer: A Competitive Salary Engagement: Permanent Hours: Monday-Friday The Role: As IT Technician, you're stepping into a world where technology meets tradition, where your leadership will ensure the smooth running of all IT services on site. Supported by the Head Office's guidance, you'll be the hero our client needs, ensuring their factory and office systems run without a hitch, supporting users, and paving the way for technological advancements that keep production flowing. Your Mission: Be the guardian of IT services, ensuring downtime is a tale of the past with your proactive and preventative strategies. Take charge of bespoke applications on the factory floor, making sure our client's products are traced and labelled with precision. Oversee the IT landscape, ensuring the infrastructure is both resilient and secure against the backdrop of a dynamic manufacturing environment. Lead initiatives on backups, antivirus measures, and system patches, keeping the digital environment safe and sound. Craft and test disaster recovery plans that align with our overarching goals for business continuity. Keep a diligent record of IT challenges, ensuring they're tackled efficiently and effectively. Who We're Looking For: Someone who: Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is eager to lead, motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Why This Role Is For You: Impact: You'll be at the forefront, driving change and ensuring our client's technological needs are not just met but exceeded. Growth: This isn't just a job; it's a career path filled with opportunities to learn, grow, and shape your future in IT management. Community: Join a team that values collaboration, where your work will directly contribute to the success and advancement of the manufacturing site. Join Us On This Journey: If you're ready to play a pivotal role in our client's next chapter, driving technological excellence and innovation, we want to hear from you. This is your chance to not just do a job but to be part of a story of growth and transformation. Apply now to become an IT Technician who makes a difference every day at our client's manufacturing site in Kingswinford.
Apr 30, 2024
Full time
Your Next Chapter Awaits: Become an IT Technician That Will Transform Our Client's Manufacturing Story in Kingswinford Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Kingswinford. Our client, known for their innovative approach and commitment to excellence, is at a pivotal point in their journey. They're ready to welcome an IT Technician who's not just looking for a job but is eager to be part of a story of transformation and growth. This is where you come in. Position: IT Technician Location: Kingswinford Offer: A Competitive Salary Engagement: Permanent Hours: Monday-Friday The Role: As IT Technician, you're stepping into a world where technology meets tradition, where your leadership will ensure the smooth running of all IT services on site. Supported by the Head Office's guidance, you'll be the hero our client needs, ensuring their factory and office systems run without a hitch, supporting users, and paving the way for technological advancements that keep production flowing. Your Mission: Be the guardian of IT services, ensuring downtime is a tale of the past with your proactive and preventative strategies. Take charge of bespoke applications on the factory floor, making sure our client's products are traced and labelled with precision. Oversee the IT landscape, ensuring the infrastructure is both resilient and secure against the backdrop of a dynamic manufacturing environment. Lead initiatives on backups, antivirus measures, and system patches, keeping the digital environment safe and sound. Craft and test disaster recovery plans that align with our overarching goals for business continuity. Keep a diligent record of IT challenges, ensuring they're tackled efficiently and effectively. Who We're Looking For: Someone who: Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is eager to lead, motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Why This Role Is For You: Impact: You'll be at the forefront, driving change and ensuring our client's technological needs are not just met but exceeded. Growth: This isn't just a job; it's a career path filled with opportunities to learn, grow, and shape your future in IT management. Community: Join a team that values collaboration, where your work will directly contribute to the success and advancement of the manufacturing site. Join Us On This Journey: If you're ready to play a pivotal role in our client's next chapter, driving technological excellence and innovation, we want to hear from you. This is your chance to not just do a job but to be part of a story of growth and transformation. Apply now to become an IT Technician who makes a difference every day at our client's manufacturing site in Kingswinford.
IT Technician (Field-Based) Delighted to be supporting our client, a reputable firm with over 25 years of experience providing specialised IT support services tailored for the education sector. Due to the expansion of services and internal advancements, has opened an exciting opening for a proactive and experience IT Technician to join their dynamic team. The ideal candidate should possess a minimum of 12 months' experience in a similar role, with a solid background in onsite support and technical issue resolution. This role involves field-based support for schools in the Leeds area and is available as either a permanent Full Time or permanent Term Time Only position (pro rata). Essential requirements for this role include a full driving license, access to your own vehicle, and a satisfactory DBS check. As an IT Technician, you will play a pivotal role in providing support via the help desk, conducting onsite visits to tackle technical issues, and fostering strong relationships with school staff to ensure their IT needs are efficiently met through both the help desk and independent onsite visits, with support from the team as needed. Flexibility between home and onsite work is necessary. In this role, you will serve as the subject matter expert, offering assistance, support, and building trusted relationships while enhancing your expertise in installing and maintaining all components of a school computer network. The ideal candidate will bring: Enthusiasm for IT support, innovative problem-solving skills, and relevant field experience. Excellent communication skills and the ability to work autonomously. Effective prioritization and strong problem-solving abilities. A willingness to learn and develop skills. Proficiency in key technical areas such as Windows Operating Systems, Window Server OS, OS & Software deployment, MS Office, Office 365, Google Workspace, Basic Networking, WIFI, interactive panels, filtering, VOIP, fault finding, and mobile devices. Our client is dedicated to offering continuous learning opportunities, including access to resources like Google University and personalised training sessions. Regular skills assessments and development plans are provided to enhance your expertise. Motivated and skilled team members can look to opportunities for advancement within the company or department, with excellent progression paths into 2nd & 3rd Line IT Support roles. You will be joining a team where you can contribute to the ongoing success of IT support services. Salary: £25,000+ DOE Flexible working hours over 40 hours per week (Monday to Friday, no weekends). Pension scheme Employee discount On-site parking Paid Mileage Work Location: Primarily on the road in the Leeds area, with the office based in BD21. For further details about this role, apply now or contact Sally at Headway Recruitment.
Apr 30, 2024
Full time
IT Technician (Field-Based) Delighted to be supporting our client, a reputable firm with over 25 years of experience providing specialised IT support services tailored for the education sector. Due to the expansion of services and internal advancements, has opened an exciting opening for a proactive and experience IT Technician to join their dynamic team. The ideal candidate should possess a minimum of 12 months' experience in a similar role, with a solid background in onsite support and technical issue resolution. This role involves field-based support for schools in the Leeds area and is available as either a permanent Full Time or permanent Term Time Only position (pro rata). Essential requirements for this role include a full driving license, access to your own vehicle, and a satisfactory DBS check. As an IT Technician, you will play a pivotal role in providing support via the help desk, conducting onsite visits to tackle technical issues, and fostering strong relationships with school staff to ensure their IT needs are efficiently met through both the help desk and independent onsite visits, with support from the team as needed. Flexibility between home and onsite work is necessary. In this role, you will serve as the subject matter expert, offering assistance, support, and building trusted relationships while enhancing your expertise in installing and maintaining all components of a school computer network. The ideal candidate will bring: Enthusiasm for IT support, innovative problem-solving skills, and relevant field experience. Excellent communication skills and the ability to work autonomously. Effective prioritization and strong problem-solving abilities. A willingness to learn and develop skills. Proficiency in key technical areas such as Windows Operating Systems, Window Server OS, OS & Software deployment, MS Office, Office 365, Google Workspace, Basic Networking, WIFI, interactive panels, filtering, VOIP, fault finding, and mobile devices. Our client is dedicated to offering continuous learning opportunities, including access to resources like Google University and personalised training sessions. Regular skills assessments and development plans are provided to enhance your expertise. Motivated and skilled team members can look to opportunities for advancement within the company or department, with excellent progression paths into 2nd & 3rd Line IT Support roles. You will be joining a team where you can contribute to the ongoing success of IT support services. Salary: £25,000+ DOE Flexible working hours over 40 hours per week (Monday to Friday, no weekends). Pension scheme Employee discount On-site parking Paid Mileage Work Location: Primarily on the road in the Leeds area, with the office based in BD21. For further details about this role, apply now or contact Sally at Headway Recruitment.
Scout Recruiting is now working with a business, local to Stamford, to recruit for an IT Desktop Support/Technician/Administrator. You will play a critical role in providing technical assistance and support to end-users within the organisation ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. This is a permanent Monday to Friday full time role. Salary up to £25,000 with additional non salaried benefits on top. Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager, you will be required to resolve internal issues via phone, email, and remote support. Key Responsibilities Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation Key Skills IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Short listing will start week immediately.This role is ideal if you live in the location of Stamford, Bourne, Grantham, South Witham, Peterborough, Colsterworth, Melton Mowbray, Oakham and the surrounding areas.
Apr 30, 2024
Full time
Scout Recruiting is now working with a business, local to Stamford, to recruit for an IT Desktop Support/Technician/Administrator. You will play a critical role in providing technical assistance and support to end-users within the organisation ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. This is a permanent Monday to Friday full time role. Salary up to £25,000 with additional non salaried benefits on top. Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager, you will be required to resolve internal issues via phone, email, and remote support. Key Responsibilities Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation Key Skills IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Short listing will start week immediately.This role is ideal if you live in the location of Stamford, Bourne, Grantham, South Witham, Peterborough, Colsterworth, Melton Mowbray, Oakham and the surrounding areas.
Job title: 3rd Line Support Technician Salary: up to 50k Location : Cambridge My client is a driven and successful company, and they are looking for a 3rd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Setting up and supporting small and medium business networks Setting up/ supporting computer Networks Installing PCs/ upgrading software Building new servers to customer specification Support servers remotely and on-site (2003, 2008, 2012, 2016) Administration of IP Phone systems (via web-based interface) Supporting customer applications Attributes: Previous experience working for an MSP or Software house would be desirable Team player Keen to learn Confident communicating over the phone
Apr 30, 2024
Full time
Job title: 3rd Line Support Technician Salary: up to 50k Location : Cambridge My client is a driven and successful company, and they are looking for a 3rd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Setting up and supporting small and medium business networks Setting up/ supporting computer Networks Installing PCs/ upgrading software Building new servers to customer specification Support servers remotely and on-site (2003, 2008, 2012, 2016) Administration of IP Phone systems (via web-based interface) Supporting customer applications Attributes: Previous experience working for an MSP or Software house would be desirable Team player Keen to learn Confident communicating over the phone
This is a fantastic opportunity for a motivated 1st Line Technician with an aptitude for problem solving IT issues and has excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed SLAs. Note : Due to the work with MoD, full and current SC clearance is higly desirable however those with recently lapsed clearance will be considered. Please DO NOT APPLY if you have not lived in the UK for a minimum of 5 years - this is essential for obtaining the correct clearance for this role. In the role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support: Providing 1st line support to End Users based both on and off site this will involve driving therefore a full, clean driving licence is required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group membership within Active Directory Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10) Imaging and updating end user devices in line with local policy Installing and updating end user software applications Issuing End User Devices and providing introductory training to multiple users at a time Development of work instructions that can be operated and managed by the 1st Line Support team Deploying, supporting, and maintaining IT Devices (Laptops), Print services, Audio Visual services and Operating Systems (Microsoft Windows 10) As with all personnel within the business, the individual will also be required to show: A commitment to comply with the Company s Information Security Policy A commitment to promptly report any security weaknesses or incidents A commitment to adopt and maintain a Health and Safety culture within the Group Essential Experience You are able to demonstrate significant experience of providing Tier-1 support covering ITSM standards in Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS You should have broad knowledge of IT and communications services and technologies Detailed technical knowledge of the following: Supporting and configuring End user devices, Microsoft Operating Systems, Active Directory Desirable Experience You have experience of working in a Defence-based environment You can show a deep understanding of the MOD s ICS security policy Awareness of ITSM/ITIL Policies and Processes Active Directory administration Essential Qualifications Minimum A-C English and Math GCSE (or equivalent) Desirable Qualifications ITIL v4 Foundation CompTIA A+ Microsoft Technology Associate IT Infrastructure and/or End-User Compute (Desktop) certification
Apr 30, 2024
Full time
This is a fantastic opportunity for a motivated 1st Line Technician with an aptitude for problem solving IT issues and has excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed SLAs. Note : Due to the work with MoD, full and current SC clearance is higly desirable however those with recently lapsed clearance will be considered. Please DO NOT APPLY if you have not lived in the UK for a minimum of 5 years - this is essential for obtaining the correct clearance for this role. In the role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support: Providing 1st line support to End Users based both on and off site this will involve driving therefore a full, clean driving licence is required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group membership within Active Directory Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10) Imaging and updating end user devices in line with local policy Installing and updating end user software applications Issuing End User Devices and providing introductory training to multiple users at a time Development of work instructions that can be operated and managed by the 1st Line Support team Deploying, supporting, and maintaining IT Devices (Laptops), Print services, Audio Visual services and Operating Systems (Microsoft Windows 10) As with all personnel within the business, the individual will also be required to show: A commitment to comply with the Company s Information Security Policy A commitment to promptly report any security weaknesses or incidents A commitment to adopt and maintain a Health and Safety culture within the Group Essential Experience You are able to demonstrate significant experience of providing Tier-1 support covering ITSM standards in Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS You should have broad knowledge of IT and communications services and technologies Detailed technical knowledge of the following: Supporting and configuring End user devices, Microsoft Operating Systems, Active Directory Desirable Experience You have experience of working in a Defence-based environment You can show a deep understanding of the MOD s ICS security policy Awareness of ITSM/ITIL Policies and Processes Active Directory administration Essential Qualifications Minimum A-C English and Math GCSE (or equivalent) Desirable Qualifications ITIL v4 Foundation CompTIA A+ Microsoft Technology Associate IT Infrastructure and/or End-User Compute (Desktop) certification
An award-winning business is looking for an enthusiastic IT Service & Support Analyst to join their experienced team based in Grimsby. Working in a fast-paced environment, to support a large number of end users, you will earn up to 28,000, alongside a competitive benefits package including life assurance and 33 days holiday. This role is easily accessible from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, Hull and surrounding areas. You will need access to your own transport due to the nature of this role, as some travel to other sites may be required. As IT Service & Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include: Supporting operational technology across the business, including stock systems and machine software Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department Report recurring issues and highlight trends to assist in the development of action plans for improvements Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs Escalate serious or recurring issues to the management team to ensure minimum impact to the business To be successful in the role of IT Service & Support Lead, you will have the following skills and experience: A strong focus on customer service, and excellent communication skills A proactive mindset, and effective problem-solving skills A passion for IT and technology, and a strong desire to learn continuously Strong attention to detail, and a methodical approach to solving problems Experience in a similar role is essential If you are an IT Administrator, IT Helpdesk Engineer, IT Technician, 1st line support or 2nd line support with a keen interest in technology, and are looking for a varied IT Support role, click apply now, or get in touch today for a confidential conversation.
Apr 30, 2024
Full time
An award-winning business is looking for an enthusiastic IT Service & Support Analyst to join their experienced team based in Grimsby. Working in a fast-paced environment, to support a large number of end users, you will earn up to 28,000, alongside a competitive benefits package including life assurance and 33 days holiday. This role is easily accessible from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, Hull and surrounding areas. You will need access to your own transport due to the nature of this role, as some travel to other sites may be required. As IT Service & Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include: Supporting operational technology across the business, including stock systems and machine software Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department Report recurring issues and highlight trends to assist in the development of action plans for improvements Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs Escalate serious or recurring issues to the management team to ensure minimum impact to the business To be successful in the role of IT Service & Support Lead, you will have the following skills and experience: A strong focus on customer service, and excellent communication skills A proactive mindset, and effective problem-solving skills A passion for IT and technology, and a strong desire to learn continuously Strong attention to detail, and a methodical approach to solving problems Experience in a similar role is essential If you are an IT Administrator, IT Helpdesk Engineer, IT Technician, 1st line support or 2nd line support with a keen interest in technology, and are looking for a varied IT Support role, click apply now, or get in touch today for a confidential conversation.
Responsive Engineering
Newcastle Upon Tyne, Tyne And Wear
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: 32,000 - 38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Apr 30, 2024
Full time
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: 32,000 - 38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Technology Services Group
Newcastle Upon Tyne, Tyne And Wear
Job Title: IT Services Manager Location: Newcastle Upon Tyne Salary: Up To 40k Per Annum Job type: Full Time, Permanent Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over 20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and root causes of incidents. Deploy and develop technical solutions using Security-by-design principles. Work in partnership with Information Security function to maintain IT risk register and governing process. Assist with Business Continuity ensuring recovery plans are maintained for all systems hosting critical processes. Play a technical role in tabletop exercises and assist the business when responding to Security incidents Develop maintenance schedules to ensure that the infrastructure is fit for purpose, and to reduce risks of system outage. Identify potential areas of weakness in Infrastructure and implementing strategies to address risks. Ensure that TSG are appropriately and legally licensed for all software applications in use. Work in partnership with Information Security function to maintain TSGs Information Asset Register. Knowledge, Skills & Experience; Understanding Cyber Security and Security principles. Excellent communication style, able to keep calm under pressure and defuse difficult customer situations. An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems. Minimum 3 years' experience in Infrastructure roles. Strong understanding of core Microsoft technologies such as Active Directory, Office 365, MDM, Azure. Experience of PowerShell to manage Azure/ 365. Strong understanding of Security and best practices. Experience of networking systems, including switching, VOIP, wireless, firewall and WAN technologies. Familiarisation working in GDPR, ISO27001 and NIST-based environments. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Helpdesk, IT Support Manager, IT Support, IT Support Technician, ICT IT Service Desk Manager, IT Systems Manager, ICT Technician, IT Systems Support, IT Technician, Information Technology may also be considered for this role.
Apr 30, 2024
Full time
Job Title: IT Services Manager Location: Newcastle Upon Tyne Salary: Up To 40k Per Annum Job type: Full Time, Permanent Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over 20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and root causes of incidents. Deploy and develop technical solutions using Security-by-design principles. Work in partnership with Information Security function to maintain IT risk register and governing process. Assist with Business Continuity ensuring recovery plans are maintained for all systems hosting critical processes. Play a technical role in tabletop exercises and assist the business when responding to Security incidents Develop maintenance schedules to ensure that the infrastructure is fit for purpose, and to reduce risks of system outage. Identify potential areas of weakness in Infrastructure and implementing strategies to address risks. Ensure that TSG are appropriately and legally licensed for all software applications in use. Work in partnership with Information Security function to maintain TSGs Information Asset Register. Knowledge, Skills & Experience; Understanding Cyber Security and Security principles. Excellent communication style, able to keep calm under pressure and defuse difficult customer situations. An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems. Minimum 3 years' experience in Infrastructure roles. Strong understanding of core Microsoft technologies such as Active Directory, Office 365, MDM, Azure. Experience of PowerShell to manage Azure/ 365. Strong understanding of Security and best practices. Experience of networking systems, including switching, VOIP, wireless, firewall and WAN technologies. Familiarisation working in GDPR, ISO27001 and NIST-based environments. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Helpdesk, IT Support Manager, IT Support, IT Support Technician, ICT IT Service Desk Manager, IT Systems Manager, ICT Technician, IT Systems Support, IT Technician, Information Technology may also be considered for this role.
Role: IT Desktop Support Engineer Sector: Education Group Location: West London - Fully Onsite Package: Up-to £32,000, 24% Pension Overview: An Education Group based in West London is growing its IT team to manage the increasing volume of users, tickets, project work, and more! This role provides a brilliant opportunity to work with cloud platforms, applications, servers, desktops, network equipment, deployment tools, and much more Benefits: Excellent Holidays / Formal Training / 24% Pension / Career Progression / Flexible Hours Key Responsibilities: Provide technical support to end-users, including troubleshooting hardware and software issues. Install, configure, and maintain Windows OS (Windows 10 & 11) Office 365 administration - User account setups & support, licencing, on/off boarding User administration through Active Directory and Group Policy Set up and maintain printers, scanners, and other peripheral devices. Manage and support mobile devices (e.g., tablets, laptops) within the organization. Deploy and manage applications using Intune/Endpoint Manager and SCCM Collaborate with IT team members to implement new technologies and solutions. Document support activities, including resolutions and troubleshooting steps. Assist with basic network support tasks, including connectivity issues and network troubleshooting. Requirements: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Proven experience in desktop support or a similar role. Strong knowledge of Windows operating systems (Windows 10/11) and Office 365 applications. Experience with hardware setups, including desktops, laptops, printers, and peripherals. Basic understanding of networking concepts and protocols. Familiarity with mobile device management (MDM) solutions, for eg., Intune or AutoPilot Ability to troubleshoot technical issues and provide timely resolutions. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus. HOW TO APPLY: Click appply ASAP to be considered for interviews Interviews are being held as of 09/04/24 In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Role: IT Desktop Support Engineer Sector: Education Group Location: West London - Fully Onsite Package: Up-to £32,000, 24% Pension Overview: An Education Group based in West London is growing its IT team to manage the increasing volume of users, tickets, project work, and more! This role provides a brilliant opportunity to work with cloud platforms, applications, servers, desktops, network equipment, deployment tools, and much more Benefits: Excellent Holidays / Formal Training / 24% Pension / Career Progression / Flexible Hours Key Responsibilities: Provide technical support to end-users, including troubleshooting hardware and software issues. Install, configure, and maintain Windows OS (Windows 10 & 11) Office 365 administration - User account setups & support, licencing, on/off boarding User administration through Active Directory and Group Policy Set up and maintain printers, scanners, and other peripheral devices. Manage and support mobile devices (e.g., tablets, laptops) within the organization. Deploy and manage applications using Intune/Endpoint Manager and SCCM Collaborate with IT team members to implement new technologies and solutions. Document support activities, including resolutions and troubleshooting steps. Assist with basic network support tasks, including connectivity issues and network troubleshooting. Requirements: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Proven experience in desktop support or a similar role. Strong knowledge of Windows operating systems (Windows 10/11) and Office 365 applications. Experience with hardware setups, including desktops, laptops, printers, and peripherals. Basic understanding of networking concepts and protocols. Familiarity with mobile device management (MDM) solutions, for eg., Intune or AutoPilot Ability to troubleshoot technical issues and provide timely resolutions. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus. HOW TO APPLY: Click appply ASAP to be considered for interviews Interviews are being held as of 09/04/24 In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: IT Support Technician- Audio Visual Location: Tring Site based Salary: £50,(Apply online only)-£57,(Apply online only) DOE Monday - Friday - 9am-5pm Benefits: Vitality Health Insurance plan 25 days Annual Leave plus Bank Holidays and 3 days leave gifted during Christmas (leave increases 1 additional day per year served up to 25 days) Company Pension Plan Salary Sacrifice Scheme Death in Service Free onsite parking Free fair-use EV charging Bike to work scheme Pet-friendly office Flexible working opportunities On-the-job Training and Development opportunities The Company: We are an award-winning supplier of video equipment and crew to some of the most exciting visual shows in stadiums, arenas, fields and theatres across the world. We are an exciting, growing and evolving company, and are a people business through and through. We are looking for an experienced IT Support Technician to join our team as we have bold and ambitious growth plans in 2024 and beyond. The Role: As an IT Support Technician, you will play a key part in our growth and operational efficiency through overseeing IT systems and assets, assisting with upgrades and fixes, providing training and support to Project and Technical Teams. Key Responsibilities: Maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Managing all MDM system such as Kandji Researching and evaluating emerging technologies, hardware, and software Serving as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, Google Workspace, iAuditor, SigninApp, Missive, DoorFlow and Notion Installing, configure, and support workstation software, hardware, printers, and phones. Analysing staff needs, identify vulnerabilities, and boost efficiency and accuracy. Executing systems and network design, documentation, implementation, testing, and administration, and ensuring components meet business needs and work together seamlessly. Implementing applications and software upgrades and troubleshoot any performance issues. Maintain all SAAS services, including the provisioning of new user. Training employees in using software and hardware, and provide technical support when needed. Supporting technical department in lifecycle management of rental assets, including automated testing, licensing and imaging systems. Assisting technical department in configuring show networks, including knowledge of VLAN's, IGMP, Level 3 Routing Experience and Skills Required: Previous IT Support experience Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools Deep knowledge of Mac and PC computer systems, including the management and imaging of those systems. Excellent IP networking skills Excellent interpersonal skills Ability to maintain confidentiality of company information. Keen interest in all things technolcy Preferred Experience andQualifications: Bachelor's degree (or equivalent) in computer science Project Management experience In Return: If successful within your application you will receive a fantastic annual salary of between £50-£57K per annum, 25 days annual leave plus bank holidays plus benefits. In addition to this, you will find yourself working for an employer that is truly focussed on developing your skills and who believe in investing in their staff.
Apr 30, 2024
Full time
Job Title: IT Support Technician- Audio Visual Location: Tring Site based Salary: £50,(Apply online only)-£57,(Apply online only) DOE Monday - Friday - 9am-5pm Benefits: Vitality Health Insurance plan 25 days Annual Leave plus Bank Holidays and 3 days leave gifted during Christmas (leave increases 1 additional day per year served up to 25 days) Company Pension Plan Salary Sacrifice Scheme Death in Service Free onsite parking Free fair-use EV charging Bike to work scheme Pet-friendly office Flexible working opportunities On-the-job Training and Development opportunities The Company: We are an award-winning supplier of video equipment and crew to some of the most exciting visual shows in stadiums, arenas, fields and theatres across the world. We are an exciting, growing and evolving company, and are a people business through and through. We are looking for an experienced IT Support Technician to join our team as we have bold and ambitious growth plans in 2024 and beyond. The Role: As an IT Support Technician, you will play a key part in our growth and operational efficiency through overseeing IT systems and assets, assisting with upgrades and fixes, providing training and support to Project and Technical Teams. Key Responsibilities: Maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Managing all MDM system such as Kandji Researching and evaluating emerging technologies, hardware, and software Serving as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, Google Workspace, iAuditor, SigninApp, Missive, DoorFlow and Notion Installing, configure, and support workstation software, hardware, printers, and phones. Analysing staff needs, identify vulnerabilities, and boost efficiency and accuracy. Executing systems and network design, documentation, implementation, testing, and administration, and ensuring components meet business needs and work together seamlessly. Implementing applications and software upgrades and troubleshoot any performance issues. Maintain all SAAS services, including the provisioning of new user. Training employees in using software and hardware, and provide technical support when needed. Supporting technical department in lifecycle management of rental assets, including automated testing, licensing and imaging systems. Assisting technical department in configuring show networks, including knowledge of VLAN's, IGMP, Level 3 Routing Experience and Skills Required: Previous IT Support experience Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools Deep knowledge of Mac and PC computer systems, including the management and imaging of those systems. Excellent IP networking skills Excellent interpersonal skills Ability to maintain confidentiality of company information. Keen interest in all things technolcy Preferred Experience andQualifications: Bachelor's degree (or equivalent) in computer science Project Management experience In Return: If successful within your application you will receive a fantastic annual salary of between £50-£57K per annum, 25 days annual leave plus bank holidays plus benefits. In addition to this, you will find yourself working for an employer that is truly focussed on developing your skills and who believe in investing in their staff.
IT Support Engineer Preston - From 25,000 - 28,000 Principal IT are working with a rapidly growing business based in Preston which are looking to expand due to further recent success. Our client prides themselves in leading the way in IT refurbishment, offering sustainable solutions with top-quality equipment including workstations and rack servers from renowned brands like Dell and HP. They are currently on the lookout for a IT Hardware Technician to join them on a permanent basis. This business has seen rapid growth throughout the 2023 and shows no signs of slowing down in 2024. To be successful in this role they are looking for someone who can adapt to a variety of challenges, your responsibilities within this role will include working alongside there testing team, you will play a crucial role in ensuring the quality and reliability of our products. They are looking for confident and hardworking technicians to come and join. So if you enjoy problem solving and critical thinking, they want to hear from you! Build and test high-end IT equipment, including workstations, switches, and rack servers. Perform diagnostics, troubleshooting, and quality checks on components. Update BIOS and firmware to ensure optimal performance. Install and configure computer hardware systems. Conduct research on new hardware technologies and update work instructions. Essential Skills: Hands on experience in building computers or servers. Strong problem-solving skills and attention to details. Ability to work effectively in a fast-paced warehouse environment. Qualifications or knowledge of IT processes and procedures is advantageous. The Package Monday to Friday, 8:30 am to 5:00 pm Comprehensive benefits, 22 days holiday, pension, group life assurance, buy and sell holidays, employee assistance programme, and more Opportunities for professional growth Development in a supportive work environment How to Apply If you are interested in hearing more about this IT Support Engineer position or interested in applying for the role contact Principal IT Directly. INDGH
Apr 30, 2024
Full time
IT Support Engineer Preston - From 25,000 - 28,000 Principal IT are working with a rapidly growing business based in Preston which are looking to expand due to further recent success. Our client prides themselves in leading the way in IT refurbishment, offering sustainable solutions with top-quality equipment including workstations and rack servers from renowned brands like Dell and HP. They are currently on the lookout for a IT Hardware Technician to join them on a permanent basis. This business has seen rapid growth throughout the 2023 and shows no signs of slowing down in 2024. To be successful in this role they are looking for someone who can adapt to a variety of challenges, your responsibilities within this role will include working alongside there testing team, you will play a crucial role in ensuring the quality and reliability of our products. They are looking for confident and hardworking technicians to come and join. So if you enjoy problem solving and critical thinking, they want to hear from you! Build and test high-end IT equipment, including workstations, switches, and rack servers. Perform diagnostics, troubleshooting, and quality checks on components. Update BIOS and firmware to ensure optimal performance. Install and configure computer hardware systems. Conduct research on new hardware technologies and update work instructions. Essential Skills: Hands on experience in building computers or servers. Strong problem-solving skills and attention to details. Ability to work effectively in a fast-paced warehouse environment. Qualifications or knowledge of IT processes and procedures is advantageous. The Package Monday to Friday, 8:30 am to 5:00 pm Comprehensive benefits, 22 days holiday, pension, group life assurance, buy and sell holidays, employee assistance programme, and more Opportunities for professional growth Development in a supportive work environment How to Apply If you are interested in hearing more about this IT Support Engineer position or interested in applying for the role contact Principal IT Directly. INDGH
LEAD INFORMATION Job Title Quality Control Manager (dairy) Site location Stockport Responsible to Site Manager Responsible for To support site in maintaining the highest standards of quality and safety in the manufacturing of sites food products Client brief Our client is a long standing family run business specializing in the production and distribution of diary products. KEY INFORMATION Reason for vacancy Increased demand Contract Permanent Basic pay £35,000-£40,000 (agreed on offer depending on experience) Shifts Monday to Friday 8am-5pm Holidays 32 per annum Facilities Canteen, staff parking Additional Training available to further your experience RESPONSIBILITIES The role Our client based in Hazel Grove, Stockport is currently recruiting for a Quality Control Manager to join their existing team on a permanent basis. The responsibilities of this position are varied and not limited to - Individual responsibilities Quality Assurance Audits: Conduct regular audits to ensure compliance with food safety regulations, including HACCP standards and SALSA requirements. Daily Quality Checks: Oversee and perform daily quality checks on production lines to ensure that products meet quality standards and specifications. Lab Testing: Utilize laboratory equipment and procedures to conduct testing on food samples, including milk off the production lines, to assess quality, freshness, and safety. Documentation and Record-Keeping: Maintain accurate records of quality control activities, audit findings, test results, and corrective actions taken, ensuring compliance with regulatory requirements. Training and Development: Provide training and guidance to production staff on quality control procedures, food safety practices, and regulatory compliance, fostering a culture of quality and continuous improvement. Process Improvement: Identify opportunities for process optimization, quality enhancement, and waste reduction, and collaborate with cross-functional teams to implement corrective actions and improvement initiatives. Supplier Management: Evaluate and monitor suppliers based on their adherence to quality standards, product specifications, and regulatory requirements, ensuring consistent quality of raw materials and ingredients. Computer Skills: Utilize computer systems and software applications to generate reports, analyze data, and communicate findings to stakeholders effectively. Budget Management: Assist in the management of the quality control department budget, including procurement of equipment, supplies, and resources necessary for quality assurance activities. ESSENTIAL SKILLS Previous experience in quality control or quality assurance roles within the food industry, with a strong understanding of HACCP principles and experience with SALSA audits. Lab technician experience and proficiency in laboratory testing procedures. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. Strong computer skills, including proficiency in Microsoft Office Suite. Effective communication skills, both verbal and written, with the ability to communicate complex information clearly and concisely. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Commitment to upholding high standards of food quality, safety, and compliance.
Apr 30, 2024
Full time
LEAD INFORMATION Job Title Quality Control Manager (dairy) Site location Stockport Responsible to Site Manager Responsible for To support site in maintaining the highest standards of quality and safety in the manufacturing of sites food products Client brief Our client is a long standing family run business specializing in the production and distribution of diary products. KEY INFORMATION Reason for vacancy Increased demand Contract Permanent Basic pay £35,000-£40,000 (agreed on offer depending on experience) Shifts Monday to Friday 8am-5pm Holidays 32 per annum Facilities Canteen, staff parking Additional Training available to further your experience RESPONSIBILITIES The role Our client based in Hazel Grove, Stockport is currently recruiting for a Quality Control Manager to join their existing team on a permanent basis. The responsibilities of this position are varied and not limited to - Individual responsibilities Quality Assurance Audits: Conduct regular audits to ensure compliance with food safety regulations, including HACCP standards and SALSA requirements. Daily Quality Checks: Oversee and perform daily quality checks on production lines to ensure that products meet quality standards and specifications. Lab Testing: Utilize laboratory equipment and procedures to conduct testing on food samples, including milk off the production lines, to assess quality, freshness, and safety. Documentation and Record-Keeping: Maintain accurate records of quality control activities, audit findings, test results, and corrective actions taken, ensuring compliance with regulatory requirements. Training and Development: Provide training and guidance to production staff on quality control procedures, food safety practices, and regulatory compliance, fostering a culture of quality and continuous improvement. Process Improvement: Identify opportunities for process optimization, quality enhancement, and waste reduction, and collaborate with cross-functional teams to implement corrective actions and improvement initiatives. Supplier Management: Evaluate and monitor suppliers based on their adherence to quality standards, product specifications, and regulatory requirements, ensuring consistent quality of raw materials and ingredients. Computer Skills: Utilize computer systems and software applications to generate reports, analyze data, and communicate findings to stakeholders effectively. Budget Management: Assist in the management of the quality control department budget, including procurement of equipment, supplies, and resources necessary for quality assurance activities. ESSENTIAL SKILLS Previous experience in quality control or quality assurance roles within the food industry, with a strong understanding of HACCP principles and experience with SALSA audits. Lab technician experience and proficiency in laboratory testing procedures. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. Strong computer skills, including proficiency in Microsoft Office Suite. Effective communication skills, both verbal and written, with the ability to communicate complex information clearly and concisely. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Commitment to upholding high standards of food quality, safety, and compliance.
Our client based in Essendine is looking to recruit a Customer Support Technician on a fulltime permanent basis. Working as part of an established team you will provide 1st line remote customer service for our clients customers. This role will involve excellent customer service but also the IT side to resolve technical queries. (more detailed IT problems are escalated up through the proper channels). The role will also involve taking inbound calls and trying to resolve the problem whilst the customer is on the phone and this will be done by remotely accessing the clients software remotely. Log all calls in the correct manner. A full job description is available for all suitable candidates. To be considered for this role you will have a real interest in IT and also have customer service experience. The role is 9 to 5 Monday to Friday but one week out of 8 you will cover the phones out of hours (not until fully trained).
Apr 30, 2024
Full time
Our client based in Essendine is looking to recruit a Customer Support Technician on a fulltime permanent basis. Working as part of an established team you will provide 1st line remote customer service for our clients customers. This role will involve excellent customer service but also the IT side to resolve technical queries. (more detailed IT problems are escalated up through the proper channels). The role will also involve taking inbound calls and trying to resolve the problem whilst the customer is on the phone and this will be done by remotely accessing the clients software remotely. Log all calls in the correct manner. A full job description is available for all suitable candidates. To be considered for this role you will have a real interest in IT and also have customer service experience. The role is 9 to 5 Monday to Friday but one week out of 8 you will cover the phones out of hours (not until fully trained).