Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
ICT Technicians Are you an experienced School ICT Technician currently looking for a new challenge in Northampton Aspire People are working closely with various schools in Northamptonshire assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an ICT Technician within a school and is looking to utilise and share their knowledge in a new school environment. Please note that applicants must have a DBS on the update service, or be willing to pay 47.20 for a new one to be processed The successful applicant will have a minimum of 1 years' experience providing 1st and 2nd line support within a school setting or have a strong IT background in a similar sector. The schools are looking for somebody who can play a major part in aiding the school develop technologically and ensure the smooth running of the ICT infrastructure within the school. The roles will be full time and the contract temporary with potential for a permanent position for the right candidate. As a full time, ICT Technician, the school will expect you to carry out the following duties: Maintaining the school's network Installing new software and upgrading existing applications Providing technical support for teachers and pupils Running diagnostics Maintaining and developing the school's website and intranet Maintaining hardware peripherals (e.g. scanners, printers, external drives) Purchasing kit Ensuring internet systems are safe and offer full child protection Training teachers and students Liaising with suppliers on maintenance or licensing deals You will be supported by me, Sarah Grimes. I am Aspire People's Office & Technical consultant for the Northamptonshire & Peterborough areas. Whether you are seeking temporary or permanent work, I will be able to assist you in finding the perfect position. I offer excellent rates of pay and I will be on hand to offer support throughout assignments. I am keen to speak to experienced ICT Technicians who are interested in working in a forward-thinking school. Please apply above and I will be in touch in due course. Alternatively, if you know of anybody who might be interested in this position then we offer generous referral fees! If you are interested in finding out more about Aspire People visit our website at (url removed) Please note that applicants must have a DBS on the update service, or be willing to pay 47.20 for a new one to be processed Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
May 20, 2024
Contractor
ICT Technicians Are you an experienced School ICT Technician currently looking for a new challenge in Northampton Aspire People are working closely with various schools in Northamptonshire assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an ICT Technician within a school and is looking to utilise and share their knowledge in a new school environment. Please note that applicants must have a DBS on the update service, or be willing to pay 47.20 for a new one to be processed The successful applicant will have a minimum of 1 years' experience providing 1st and 2nd line support within a school setting or have a strong IT background in a similar sector. The schools are looking for somebody who can play a major part in aiding the school develop technologically and ensure the smooth running of the ICT infrastructure within the school. The roles will be full time and the contract temporary with potential for a permanent position for the right candidate. As a full time, ICT Technician, the school will expect you to carry out the following duties: Maintaining the school's network Installing new software and upgrading existing applications Providing technical support for teachers and pupils Running diagnostics Maintaining and developing the school's website and intranet Maintaining hardware peripherals (e.g. scanners, printers, external drives) Purchasing kit Ensuring internet systems are safe and offer full child protection Training teachers and students Liaising with suppliers on maintenance or licensing deals You will be supported by me, Sarah Grimes. I am Aspire People's Office & Technical consultant for the Northamptonshire & Peterborough areas. Whether you are seeking temporary or permanent work, I will be able to assist you in finding the perfect position. I offer excellent rates of pay and I will be on hand to offer support throughout assignments. I am keen to speak to experienced ICT Technicians who are interested in working in a forward-thinking school. Please apply above and I will be in touch in due course. Alternatively, if you know of anybody who might be interested in this position then we offer generous referral fees! If you are interested in finding out more about Aspire People visit our website at (url removed) Please note that applicants must have a DBS on the update service, or be willing to pay 47.20 for a new one to be processed Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
IT Technician - Solihull (3-month FTC to perm) - 24,000 - 29,000 (pro-rata) I am seeking an IT Technician to work within an educational environment. The role will be working Monday - Friday on-site working between 2 locations. You will be handling hardware, software, network, and telephony support, whilst working alongside other technicians. The successful IT Support Technician will provide support either face-to-face, email or phone to a network of internal customers, and will ensure that all problems are either solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. You will provide support to bespoke software and hardware devices as well as having strong experience in the Microsoft office family of products. As the successful IT Support Technician, you will have knowledge of some or all the following: IT Support experience Windows 10 support and troubleshooting experience Chrome book/ g-suite experience supporting Office365 Hardware support and troubleshooting experience telephony support Application support Active Directory Basic Exchange queries DNS/DHCP This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in this role of IT Support Technician or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 20, 2024
Full time
IT Technician - Solihull (3-month FTC to perm) - 24,000 - 29,000 (pro-rata) I am seeking an IT Technician to work within an educational environment. The role will be working Monday - Friday on-site working between 2 locations. You will be handling hardware, software, network, and telephony support, whilst working alongside other technicians. The successful IT Support Technician will provide support either face-to-face, email or phone to a network of internal customers, and will ensure that all problems are either solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. You will provide support to bespoke software and hardware devices as well as having strong experience in the Microsoft office family of products. As the successful IT Support Technician, you will have knowledge of some or all the following: IT Support experience Windows 10 support and troubleshooting experience Chrome book/ g-suite experience supporting Office365 Hardware support and troubleshooting experience telephony support Application support Active Directory Basic Exchange queries DNS/DHCP This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in this role of IT Support Technician or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: ITAM Compliance & Software Allocations Coordinator School: Digital Services Directorate Salary: G6 31,414 - 37,119 Closing Date: 3rd June 2024 Campus: Belfast, Coleraine or Derry Londonderry Reference Number: (phone number removed) Full Time / Permanent - ABOUT US - We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland. Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer. We are currently recruiting for the following position: ITAM Compliance & Software Allocation Coordinator This is a brand-new role to the University and a fantastic opportunity to join a dynamic team of subject matter experts, engineers, business analysts, project managers and skilled technicians dedicated to maintaining the reliability, stability, resilience, and security of Ulster University's multi-campus digital and technical estate, and supporting the staff, student and visitor experience. Why chose us? Digital Services forms the cornerstone of our contemporary, multi-campus university, delivering an array of technical and digital services to staff and students. These include the management, hosting, development, and support of technical infrastructure, end-point technology, enterprise applications, cybersecurity, collaboration platforms, remote access, and the facilitation of teaching and learning technologies and spaces, among others. Operating within a large, complex and diverse infrastructure, Digital Services meets the needs of 30,000 students and 3,000 staff members across multiple campuses - from delivering critical functions behind the scenes, to providing digital expertise and connectivity for campus events, and with dedicated customer service assisting staff and students in their work and studies. Our team of subject matter experts, digital professionals, engineers, business analysts, project managers and skilled technicians ensures the continuous availability, stability, resilience, security, and evolution of our digital and technical infrastructure. Digital Services at Ulster University is a vital and progressive professional service team central to enriching learning, research and campus life, supporting the environment in which academic excellence thrives. Explore opportunities to contribute your skills and dedication to our Digital Services team at the heart of campus-based higher education and make a meaningful impact on those who study, work, and collaborate with us. - THE ROLE - As an ITAM Compliance & Software Allocations Coordinator, your role is to oversee the administration and management of IT asset management (ITAM) software tools, as well as coordinate software allocations within the organisation. You will be responsible for ensuring the accurate tracking, monitoring, and allocation of hardware and software assets, while also optimising license usage and compliance. To excel in this role, you should have a strong understanding of ITAM principles and practices, as well as experience in administering ITAM software tools and managing software allocations. You should also possess excellent communication and interpersonal skills to collaborate with stakeholders and provide support to users. Additionally, attention to detail, problem-solving abilities, and a customer service mindset are essential for success in this position. - ABOUT YOU - - Hold a Degree in Computer Science, Information Technology, Business Administration, or a related discipline or demonstrate appropriate level and range of professional experience in a similar role. - Have familiarity with ITAM tools such as ServiceNow, Flexera, Snow Software, WASP, or similar platforms. - Have training or experience in ITAM processes and best practices, such as hardware asset management, software asset management, license management, or software allocation workflows. Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means on our University website. The University has a range of initiatives to support a family friendly working environment, including flexible working.
May 20, 2024
Full time
Job Title: ITAM Compliance & Software Allocations Coordinator School: Digital Services Directorate Salary: G6 31,414 - 37,119 Closing Date: 3rd June 2024 Campus: Belfast, Coleraine or Derry Londonderry Reference Number: (phone number removed) Full Time / Permanent - ABOUT US - We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland. Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer. We are currently recruiting for the following position: ITAM Compliance & Software Allocation Coordinator This is a brand-new role to the University and a fantastic opportunity to join a dynamic team of subject matter experts, engineers, business analysts, project managers and skilled technicians dedicated to maintaining the reliability, stability, resilience, and security of Ulster University's multi-campus digital and technical estate, and supporting the staff, student and visitor experience. Why chose us? Digital Services forms the cornerstone of our contemporary, multi-campus university, delivering an array of technical and digital services to staff and students. These include the management, hosting, development, and support of technical infrastructure, end-point technology, enterprise applications, cybersecurity, collaboration platforms, remote access, and the facilitation of teaching and learning technologies and spaces, among others. Operating within a large, complex and diverse infrastructure, Digital Services meets the needs of 30,000 students and 3,000 staff members across multiple campuses - from delivering critical functions behind the scenes, to providing digital expertise and connectivity for campus events, and with dedicated customer service assisting staff and students in their work and studies. Our team of subject matter experts, digital professionals, engineers, business analysts, project managers and skilled technicians ensures the continuous availability, stability, resilience, security, and evolution of our digital and technical infrastructure. Digital Services at Ulster University is a vital and progressive professional service team central to enriching learning, research and campus life, supporting the environment in which academic excellence thrives. Explore opportunities to contribute your skills and dedication to our Digital Services team at the heart of campus-based higher education and make a meaningful impact on those who study, work, and collaborate with us. - THE ROLE - As an ITAM Compliance & Software Allocations Coordinator, your role is to oversee the administration and management of IT asset management (ITAM) software tools, as well as coordinate software allocations within the organisation. You will be responsible for ensuring the accurate tracking, monitoring, and allocation of hardware and software assets, while also optimising license usage and compliance. To excel in this role, you should have a strong understanding of ITAM principles and practices, as well as experience in administering ITAM software tools and managing software allocations. You should also possess excellent communication and interpersonal skills to collaborate with stakeholders and provide support to users. Additionally, attention to detail, problem-solving abilities, and a customer service mindset are essential for success in this position. - ABOUT YOU - - Hold a Degree in Computer Science, Information Technology, Business Administration, or a related discipline or demonstrate appropriate level and range of professional experience in a similar role. - Have familiarity with ITAM tools such as ServiceNow, Flexera, Snow Software, WASP, or similar platforms. - Have training or experience in ITAM processes and best practices, such as hardware asset management, software asset management, license management, or software allocation workflows. Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means on our University website. The University has a range of initiatives to support a family friendly working environment, including flexible working.
Join Our Team as an Application Support Technician! Must be local to Southampton as the role is onsite Monday to Friday. No sponsorship or relocation is offered for this role. (Must have a right to work in the UK) Are you passionate about providing exceptional customer support? Do you thrive in a dynamic environment where problem-solving and communication skills are key? If so, we have an exciting opportunity for you to join our clients as an Application Support Technician. Role Overview: As an Application Support Technician, you will play a pivotal role in the support team, engaging directly with customers to address their inquiries and technical challenges. Your responsibilities will include logging service calls, troubleshooting software and process-related issues, and documenting solutions. Additionally, as you progress in the role, you'll have opportunities to contribute to upgrades, installations, development projects, and customer training initiatives. Key Responsibilities: Quickly grasp and understand business and system processes to effectively assist customers. Employ excellent problem-solving skills to resolve customer issues efficiently. Possess general IT knowledge, including proficiency in Microsoft Applications, servers, browsers, and remote desktop connections. Display a keen desire to learn and adapt to new concepts and technologies. Demonstrate a strong sense of ownership towards the product and promptly address issues arising from its use. Manage multiple tasks concurrently, prioritising them based on severity. Thrive in a fast-paced environment and remain calm under pressure. Take initiative and demonstrate proactive approaches to support tasks. Communicate effectively both verbally and in written form, ensuring clear and concise interactions with customers. Desired Skills: Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping, or Stock management processes. Experience working in a support desk environment. Prior experience with ERP/business systems and applications (e.g., Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman). Familiarity with SQL and SQL databases.
May 20, 2024
Full time
Join Our Team as an Application Support Technician! Must be local to Southampton as the role is onsite Monday to Friday. No sponsorship or relocation is offered for this role. (Must have a right to work in the UK) Are you passionate about providing exceptional customer support? Do you thrive in a dynamic environment where problem-solving and communication skills are key? If so, we have an exciting opportunity for you to join our clients as an Application Support Technician. Role Overview: As an Application Support Technician, you will play a pivotal role in the support team, engaging directly with customers to address their inquiries and technical challenges. Your responsibilities will include logging service calls, troubleshooting software and process-related issues, and documenting solutions. Additionally, as you progress in the role, you'll have opportunities to contribute to upgrades, installations, development projects, and customer training initiatives. Key Responsibilities: Quickly grasp and understand business and system processes to effectively assist customers. Employ excellent problem-solving skills to resolve customer issues efficiently. Possess general IT knowledge, including proficiency in Microsoft Applications, servers, browsers, and remote desktop connections. Display a keen desire to learn and adapt to new concepts and technologies. Demonstrate a strong sense of ownership towards the product and promptly address issues arising from its use. Manage multiple tasks concurrently, prioritising them based on severity. Thrive in a fast-paced environment and remain calm under pressure. Take initiative and demonstrate proactive approaches to support tasks. Communicate effectively both verbally and in written form, ensuring clear and concise interactions with customers. Desired Skills: Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping, or Stock management processes. Experience working in a support desk environment. Prior experience with ERP/business systems and applications (e.g., Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman). Familiarity with SQL and SQL databases.
Job Title: ITAM Technical Support Coordinator School: Digital Services Directorate Salary: G6 31,414- 37,119 Closing Date: 31st May 2024 Campus: Belfast, Coleraine or Derry Londonderry Reference Number: (phone number removed) Full Time / Permanent - ABOUT US - We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland. Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer. We are currently recruiting for the following position: ITAM Technical Support Coordinator. This is a brand-new role to the University and a fantastic opportunity to join a dynamic team of subject matter experts, engineers, business analysts, project managers and skilled technicians dedicated to maintaining the reliability, stability, resilience, and security of Ulster University's multi-campus digital and technical estate, and supporting the staff, student and visitor experience. Why choose us? Digital Services forms the cornerstone of our contemporary, multi-campus university, delivering an array of technical and digital services to staff and students. These include the management, hosting, development, and support of technical infrastructure, end-point technology, enterprise applications, cybersecurity, collaboration platforms, remote access, and the facilitation of teaching and learning technologies and spaces, among others. Operating within a large, complex and diverse infrastructure, Digital Services meets the needs of 30,000 students and 3,000 staff members across multiple campuses - from delivering critical functions behind the scenes, to providing digital expertise and connectivity for campus events, and with dedicated customer service assisting staff and students in their work and studies. Our team of subject matter experts, digital professionals, engineers, business analysts, project managers and skilled technicians ensures the continuous availability, stability, resilience, security, and evolution of our digital and technical infrastructure. Digital Services at Ulster University is a vital and progressive professional service team central to enriching learning, research and campus life, supporting the environment in which academic excellence thrives. Explore opportunities to contribute your skills and dedication to our Digital Services team at the heart of campus-based higher education and make a meaningful impact on those who study, work, and collaborate with us. - THE ROLE - As an ITAM Software Tools Technical Support Coordinator, your main responsibility is to provide technical support and coordination for IT Asset Management (ITAM) software tools. You will work closely with the ITAM team and other stakeholders to ensure the smooth operation and utilization of the software tools. To excel in this role, you should have a strong technical background and experience in supporting software applications. You should also have excellent communication and problem-solving skills, as you will be interacting with users of varying technical abilities. Additionally, a good understanding of IT asset management principles and practices is beneficial. - ABOUT YOU - - Hold a Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. - Have knowledge or experience in ITAM processes and best practices, preferably software asset management, hardware asset management, or license management. - Have familiarity with ITAM software tools such as ServiceNow, Flexera, Snow Software, or similar platforms. Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means on our University website. The University has a range of initiatives to support a family-friendly working environment, including flexible working.
May 20, 2024
Full time
Job Title: ITAM Technical Support Coordinator School: Digital Services Directorate Salary: G6 31,414- 37,119 Closing Date: 31st May 2024 Campus: Belfast, Coleraine or Derry Londonderry Reference Number: (phone number removed) Full Time / Permanent - ABOUT US - We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland. Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer. We are currently recruiting for the following position: ITAM Technical Support Coordinator. This is a brand-new role to the University and a fantastic opportunity to join a dynamic team of subject matter experts, engineers, business analysts, project managers and skilled technicians dedicated to maintaining the reliability, stability, resilience, and security of Ulster University's multi-campus digital and technical estate, and supporting the staff, student and visitor experience. Why choose us? Digital Services forms the cornerstone of our contemporary, multi-campus university, delivering an array of technical and digital services to staff and students. These include the management, hosting, development, and support of technical infrastructure, end-point technology, enterprise applications, cybersecurity, collaboration platforms, remote access, and the facilitation of teaching and learning technologies and spaces, among others. Operating within a large, complex and diverse infrastructure, Digital Services meets the needs of 30,000 students and 3,000 staff members across multiple campuses - from delivering critical functions behind the scenes, to providing digital expertise and connectivity for campus events, and with dedicated customer service assisting staff and students in their work and studies. Our team of subject matter experts, digital professionals, engineers, business analysts, project managers and skilled technicians ensures the continuous availability, stability, resilience, security, and evolution of our digital and technical infrastructure. Digital Services at Ulster University is a vital and progressive professional service team central to enriching learning, research and campus life, supporting the environment in which academic excellence thrives. Explore opportunities to contribute your skills and dedication to our Digital Services team at the heart of campus-based higher education and make a meaningful impact on those who study, work, and collaborate with us. - THE ROLE - As an ITAM Software Tools Technical Support Coordinator, your main responsibility is to provide technical support and coordination for IT Asset Management (ITAM) software tools. You will work closely with the ITAM team and other stakeholders to ensure the smooth operation and utilization of the software tools. To excel in this role, you should have a strong technical background and experience in supporting software applications. You should also have excellent communication and problem-solving skills, as you will be interacting with users of varying technical abilities. Additionally, a good understanding of IT asset management principles and practices is beneficial. - ABOUT YOU - - Hold a Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. - Have knowledge or experience in ITAM processes and best practices, preferably software asset management, hardware asset management, or license management. - Have familiarity with ITAM software tools such as ServiceNow, Flexera, Snow Software, or similar platforms. Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means on our University website. The University has a range of initiatives to support a family-friendly working environment, including flexible working.
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
May 20, 2024
Full time
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
ICT Technician Location : Hammersmith and Fulham, London Type : Full-time Start Date : ASAP Duration : At least one academic year Salary : £13 - 17 per hour (depending on experience) Are you a skilled ICT Technician with a passion for supporting educational institutions? Do you enjoy working in a dynamic environment where your technical expertise can make a real difference? If so, we have an exciting opportunity for you! About the School A secondary school located in Hammersmith and Fulham, London, committed to providing a high-quality education to their diverse student population. With a strong emphasis on technology integration in the learning process, they value the role of an ICT Technician in supporting the smooth functioning of their systems and infrastructure. Responsibilities Maintaining and managing the school's ICT systems, including hardware, software, and network infrastructure. Troubleshooting technical issues and providing timely support to staff and students. Assisting with the installation and configuration of hardware and software. Conducting regular maintenance and updates to ensure optimal performance and security. Managing user accounts and permissions, ensuring data integrity and privacy. Collaborating with the IT team to implement and support new initiatives. Requirements Proven experience as an ICT Technician or in a similar role. Strong knowledge of computer systems, networks, and troubleshooting techniques. Proficiency in installing, configuring, and maintaining hardware and software. Familiarity with Windows and Mac operating systems. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a team environment. Relevant qualifications or certifications would be advantageous. How to Apply To apply for this position, please submit your CV to . Alternatively, you can call (option 2)
May 20, 2024
Full time
ICT Technician Location : Hammersmith and Fulham, London Type : Full-time Start Date : ASAP Duration : At least one academic year Salary : £13 - 17 per hour (depending on experience) Are you a skilled ICT Technician with a passion for supporting educational institutions? Do you enjoy working in a dynamic environment where your technical expertise can make a real difference? If so, we have an exciting opportunity for you! About the School A secondary school located in Hammersmith and Fulham, London, committed to providing a high-quality education to their diverse student population. With a strong emphasis on technology integration in the learning process, they value the role of an ICT Technician in supporting the smooth functioning of their systems and infrastructure. Responsibilities Maintaining and managing the school's ICT systems, including hardware, software, and network infrastructure. Troubleshooting technical issues and providing timely support to staff and students. Assisting with the installation and configuration of hardware and software. Conducting regular maintenance and updates to ensure optimal performance and security. Managing user accounts and permissions, ensuring data integrity and privacy. Collaborating with the IT team to implement and support new initiatives. Requirements Proven experience as an ICT Technician or in a similar role. Strong knowledge of computer systems, networks, and troubleshooting techniques. Proficiency in installing, configuring, and maintaining hardware and software. Familiarity with Windows and Mac operating systems. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a team environment. Relevant qualifications or certifications would be advantageous. How to Apply To apply for this position, please submit your CV to . Alternatively, you can call (option 2)
Job Title: IT Business Analyst & Hardware Technician Location: Ashton-under-Lyne - fully office based Salary: £25,000pa Our client, a leading provider of business services and workplace solutions based in Ashton-under-Lyne are seeking an experienced IT Business Analyst & Hardware Technician to join their IT department on a permanent basis. Job purpose: Providing Tier 1 IT Support to the business. Main Duties: Staff the Service Desk telephone line during core business hours. Be the initial response for all IT related requests into the Service Desk. Triage calls not automatically allocated an SLA within the Service Desk. Investigate and solve all IT requests that come into the Service Desk to the best of their ability. Escalate to 2nd line support where there are knowledge gaps within processes or where they cannot solve a call. Manage service desk requests and liaise with external Suppliers on requests that are serviced externally. Also ensure that these requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution Administrate the movement of Company IT hardware within the Service Desk and associated spreadsheet registers. Administrate the allocation and movement of Company IT software and licenses within the Service Desk and associated spreadsheet registers. Skills/Experience Have a sound knowledge of MS applications(O365 experience would be a bonus) Ability to work independently and as part of a team Have sound knowledge of all business processes around applications used in a busy IT department within a medium to large business. Be able to install, configure and administrate all applications used within the business on the laptop\desktop of Company users. If you'd like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
May 20, 2024
Full time
Job Title: IT Business Analyst & Hardware Technician Location: Ashton-under-Lyne - fully office based Salary: £25,000pa Our client, a leading provider of business services and workplace solutions based in Ashton-under-Lyne are seeking an experienced IT Business Analyst & Hardware Technician to join their IT department on a permanent basis. Job purpose: Providing Tier 1 IT Support to the business. Main Duties: Staff the Service Desk telephone line during core business hours. Be the initial response for all IT related requests into the Service Desk. Triage calls not automatically allocated an SLA within the Service Desk. Investigate and solve all IT requests that come into the Service Desk to the best of their ability. Escalate to 2nd line support where there are knowledge gaps within processes or where they cannot solve a call. Manage service desk requests and liaise with external Suppliers on requests that are serviced externally. Also ensure that these requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution Administrate the movement of Company IT hardware within the Service Desk and associated spreadsheet registers. Administrate the allocation and movement of Company IT software and licenses within the Service Desk and associated spreadsheet registers. Skills/Experience Have a sound knowledge of MS applications(O365 experience would be a bonus) Ability to work independently and as part of a team Have sound knowledge of all business processes around applications used in a busy IT department within a medium to large business. Be able to install, configure and administrate all applications used within the business on the laptop\desktop of Company users. If you'd like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
IT Support Technician Salary/Rate: 12.00 - 12.85/hour, dependent on experience Monday-Friday, 20hrs/week; Term Time only (39 weeks) + 1 week during the holidays. Permanent role Based at Ingfield Manor School, Billingshurst, RH14 9AX. Ingfield Manor School is an established special school based near Billingshurst, West Sussex, for students aged 3-19 years with neurological motor impairments such as cerebral palsy and associated sensory and medical needs. Within the grounds of Ingfield Manor School. Woodview supports secondary aged students with special educational needs with speech, communication, and language needs (SCLN) including autistic spectrum conditions (ASC). We are seeking an organised and motivated individual to join our team providing IT support to staff and students. Your duties will include installing, supporting, and configuring PCs, specialist communication software, printers, and audio-visual equipment. You will have an IT related GCSE/A Level qualification, an understanding of IT related hardware and software, and knowledge of Windows 10 and 11, and Office 2016/3654. Essential: Own Vehicle Ingfield Manor School is committed to safeguarding children and young people. Any successful candidate will be subject to an enhanced DBS check. Salutem Care and Education have services across England and Wales supporting adults and children in residential and educational environments.
May 20, 2024
Full time
IT Support Technician Salary/Rate: 12.00 - 12.85/hour, dependent on experience Monday-Friday, 20hrs/week; Term Time only (39 weeks) + 1 week during the holidays. Permanent role Based at Ingfield Manor School, Billingshurst, RH14 9AX. Ingfield Manor School is an established special school based near Billingshurst, West Sussex, for students aged 3-19 years with neurological motor impairments such as cerebral palsy and associated sensory and medical needs. Within the grounds of Ingfield Manor School. Woodview supports secondary aged students with special educational needs with speech, communication, and language needs (SCLN) including autistic spectrum conditions (ASC). We are seeking an organised and motivated individual to join our team providing IT support to staff and students. Your duties will include installing, supporting, and configuring PCs, specialist communication software, printers, and audio-visual equipment. You will have an IT related GCSE/A Level qualification, an understanding of IT related hardware and software, and knowledge of Windows 10 and 11, and Office 2016/3654. Essential: Own Vehicle Ingfield Manor School is committed to safeguarding children and young people. Any successful candidate will be subject to an enhanced DBS check. Salutem Care and Education have services across England and Wales supporting adults and children in residential and educational environments.
Smartsourcing are looking for several IT Support Technicians to work on a 6 month contract client services base locations are at Swansea, Cardiff, and Pontypool. (vehicle supplied). Start date ASAP - 6 months 139.05 per day inside IR35/Umbrella Essential: Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good general knowledge of common hardware and software applications Knowledge of: MS Active Directory MS Windows Server MS Exchange Desirable: Registered with a relevant informatics professional body. PRINCE2 foundation or demonstrable equivalent experience. Knowledge of NHS Wales organisations ITIL strategy. Please apply online and a member of the team will call. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
May 20, 2024
Contractor
Smartsourcing are looking for several IT Support Technicians to work on a 6 month contract client services base locations are at Swansea, Cardiff, and Pontypool. (vehicle supplied). Start date ASAP - 6 months 139.05 per day inside IR35/Umbrella Essential: Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good general knowledge of common hardware and software applications Knowledge of: MS Active Directory MS Windows Server MS Exchange Desirable: Registered with a relevant informatics professional body. PRINCE2 foundation or demonstrable equivalent experience. Knowledge of NHS Wales organisations ITIL strategy. Please apply online and a member of the team will call. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Job Title : 2nd Line Engineer x2 (Office 365 Specialist + Infrastructure Specialist) Location: Multiple Campus locations, Portsmouth Salary: £28,315.00 - £30,034.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About The College: As a newly merged College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey. We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community. What We Offer: Annual Leave (FTE): 25 days, plus 8 days bank holidays and plus a 2 week winter shutdown Full training provided alongside ongoing development and the ability to obtain qualifications for specified roles Local Authority Pension Scheme Learning & Development programmes by The Community Adult Education Department Employee Assistance Programme Sample list of benefits: Onsite discounts: college Hair Salon & 50% off at the college Sports Centre Online discounts: Unidays, Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As an 2nd Line Engineer specialising in either Office 365 or infrastructure here at COPC, you will be responsible for providing advanced technical support and troubleshooting for staff and students. The role involves managing and maintaining the colleges IT systems, including Office 365 applications, ensuring their optimal performance and security. You will address escalated issues from the 1st line or support, perform system upgrades and collaborate with the other IT professionals to implement new technologies and solutions. Additionally, you may be conducting training sessions to enhance users proficiency with Office 365 tools and maintain documentation for IT processes and policies. Key Responsibilities: Monitor and maintain network infrastructure to ensure high availability and performance Configure and manage user accounts and permissions within Office 365 and other systems Perform regular systems backups and disaster recovery operations Provide technical support for hardware issues and conduct routine maintenance and updates Collaborate with vendors and external partners for advanced troubleshooting and procurement of new technologies Represent COPC with the upmost professionalism with every interaction Handling of sensitive information with confidentiality and adherence to data protection regulations Foster a positive and inclusive environment that promotes diversity, equality and respect among all members of the college community. To be successful in this role, below is what we would need from you: Strong technical expertise, proficiency in Office 365 administration, network management and troubleshooting complex IT issues Excellent problem solving abilities and the ability to diagnose then resolve technical problems efficiently and effectively under pressure Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building Proficiency with a range of IT systems and software, including knowledge of operating systems, network fundamentals and common office applications Certifications such as Microsoft Certified, Modern Desktop Administrator Associate, CompTIA Network+ or similar credentials would be required Previous direct experience in a similar role or a lengthy background within general IT services are required Diversity and Inclusion: Equality, Equity, Diversity, and Inclusion are central to the work of the College. This underpins the vision of the College to transform lives through providing exceptional education and training. The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services. Pre Employment Checks: The College is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CV's from agencies for these roles.
May 20, 2024
Full time
Job Title : 2nd Line Engineer x2 (Office 365 Specialist + Infrastructure Specialist) Location: Multiple Campus locations, Portsmouth Salary: £28,315.00 - £30,034.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About The College: As a newly merged College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey. We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community. What We Offer: Annual Leave (FTE): 25 days, plus 8 days bank holidays and plus a 2 week winter shutdown Full training provided alongside ongoing development and the ability to obtain qualifications for specified roles Local Authority Pension Scheme Learning & Development programmes by The Community Adult Education Department Employee Assistance Programme Sample list of benefits: Onsite discounts: college Hair Salon & 50% off at the college Sports Centre Online discounts: Unidays, Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As an 2nd Line Engineer specialising in either Office 365 or infrastructure here at COPC, you will be responsible for providing advanced technical support and troubleshooting for staff and students. The role involves managing and maintaining the colleges IT systems, including Office 365 applications, ensuring their optimal performance and security. You will address escalated issues from the 1st line or support, perform system upgrades and collaborate with the other IT professionals to implement new technologies and solutions. Additionally, you may be conducting training sessions to enhance users proficiency with Office 365 tools and maintain documentation for IT processes and policies. Key Responsibilities: Monitor and maintain network infrastructure to ensure high availability and performance Configure and manage user accounts and permissions within Office 365 and other systems Perform regular systems backups and disaster recovery operations Provide technical support for hardware issues and conduct routine maintenance and updates Collaborate with vendors and external partners for advanced troubleshooting and procurement of new technologies Represent COPC with the upmost professionalism with every interaction Handling of sensitive information with confidentiality and adherence to data protection regulations Foster a positive and inclusive environment that promotes diversity, equality and respect among all members of the college community. To be successful in this role, below is what we would need from you: Strong technical expertise, proficiency in Office 365 administration, network management and troubleshooting complex IT issues Excellent problem solving abilities and the ability to diagnose then resolve technical problems efficiently and effectively under pressure Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building Proficiency with a range of IT systems and software, including knowledge of operating systems, network fundamentals and common office applications Certifications such as Microsoft Certified, Modern Desktop Administrator Associate, CompTIA Network+ or similar credentials would be required Previous direct experience in a similar role or a lengthy background within general IT services are required Diversity and Inclusion: Equality, Equity, Diversity, and Inclusion are central to the work of the College. This underpins the vision of the College to transform lives through providing exceptional education and training. The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services. Pre Employment Checks: The College is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CV's from agencies for these roles.
IT Field Technician - £29,000, Derby Skillset - Windows OS/Server Office 365 Management Troubleshooting Hardware / Software PC & Network Support 1st & 2nd Line Support I have an incredible opportunity an ambitious IT Support Professional, who is looking to progress within the IT Field. A well-established education manage services company in the Derby area want to invest in your future! They are looking for someone who is looking to excel and hit the ground running in a well exposed IT Field Technician position. This is a terrific opportunity for somebody who is ready to tackle site to site support across the Derby area, or someone who is familiar with IT Field work previously. This is an excellent opportunity for somebody to be exposed to a wide varieties of technologies, provide excellent technical and customer support, be challenged every day, and to finally progress considerably as a result. Ideal candidates will have a strong technical stack across Office 365 Management, Network / PC Diagnostics, Windows Server, Hyper-V & Active Directory, and finally a UK Driving License is essential. To apply, send me your CV directly to me at Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 20, 2024
Full time
IT Field Technician - £29,000, Derby Skillset - Windows OS/Server Office 365 Management Troubleshooting Hardware / Software PC & Network Support 1st & 2nd Line Support I have an incredible opportunity an ambitious IT Support Professional, who is looking to progress within the IT Field. A well-established education manage services company in the Derby area want to invest in your future! They are looking for someone who is looking to excel and hit the ground running in a well exposed IT Field Technician position. This is a terrific opportunity for somebody who is ready to tackle site to site support across the Derby area, or someone who is familiar with IT Field work previously. This is an excellent opportunity for somebody to be exposed to a wide varieties of technologies, provide excellent technical and customer support, be challenged every day, and to finally progress considerably as a result. Ideal candidates will have a strong technical stack across Office 365 Management, Network / PC Diagnostics, Windows Server, Hyper-V & Active Directory, and finally a UK Driving License is essential. To apply, send me your CV directly to me at Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Salary: competitive plus excellent benefits, including contributory pension scheme, a programme of health benefits and free gym membership We are seeking to appoint a highly motivated individual with a 'can do' attitude, flexible approach, good workload prioritisation and excellent communication skills to join this dynamic department. The Music Technology Manager will liaise closely with the Director of Music and Junior School Head of Music and will be primarily responsible for providing the full range of technical support for junior and senior school Music department concerts, rehearsals and lessons, as well as some other events held around the school. This is a term time position working 32 hours per week (over 4 or 5 days) for approximately 36 weeks per year. Main responsibilities: Supervision and managerial responsibilities for music technology implementation throughout the school. Technical set-up and support for music events throughout the school; primarily in the Concert Hall and Music school. This will include some evening and very occasional weekend working and will involve the set-up and sound engineering of concerts involving amplified instruments and voices. Set up, engineer, and manage high quality audio and/or visual recordings of some concerts (including occasional livestreaming) and examination submissions in the Concert Hall, including managing the resulting audio and visual files within the departmental shared area. Post-production editing of recordings, including a working knowledge of various software editing programs. Build and oversee a library of school recordings. Attend necessary meetings and school events, including at evenings and weekends which will be offset by time off in lieu. Advise and support the music and music technology elements of school productions, as required. To work with the drama department technical staff to plan, set up, sound design and act as the sound technician on the flagship senior school musical productions, for which some overtime is paid. This includes the expertise to balance a full orchestra, as well as a full complement of performers' mics. Collaborate with the King's Arts festival team, offering consultation and operational expertise in advance, to facilitate the successful execution of the festival's live music performances. Consultation, guidance and support on music technology requirements for events held in other departments such as Theatre, Languages, Art, Development and Enterprises, ensuring effective communication and understanding of technical needs. Proactive engagement in the planning and preparation stages of events, collaborating closely with stakeholders to ensure optimal outcomes and smooth execution. Install, maintain and manage manage both software and hardware equipment in the music classrooms, concert hall and recording studio, liaising closely with the IT department. Ensure music equipment, whether fixed or mobile, is checked regularly and any faults identified and rectified. Liaise with the estates, maintenance and IT departments over projects and repairs. Provide technical support and training as necessary for music technology and AV related issues raised by staff and pupils within the music department. This includes in class music lessons, ensemble rehearsals and live music events. Organise and run sessions for students on the use of music equipment, particularly with regards to music technology. Research new music technology and suggest new solutions to help develop the use of music technology at King's for the benefit of both pupils and staff and to enhance live music events and performances. Assist with music technology development in new capital projects. Manage and maintain the inventory of music technology equipment, ensuring functionality, organization, and availability for live music events. Any other reasonable task as directed by the director of Music, the JS head of Music or the senior team. Person Specification: Music/Music Technology or other relevant Level 3/A Level qualification A good working technical knowledge of a range of sound and recording equipment and software Expert knowledge of setting up music equipment and supporting its operation Ability to work under own initiative and be self-motivated A good communicator, particularly to be able to relate well to pupils and staff in a professional capacity Flexibility. Some work takes place during the evenings and at weekends Knowledge of a Microsoft Windows environment and Mac computers An ability to work to tight deadlines A good working knowledge of Logic Pro X, Ableton and Sibelius Experience of working in an educational setting Experience in live mixing of sound for both live events and musicals Confident in organising and delivering successful school events Closing date: Wednesday 22 nd May 2024 at 9am Interviews may be staged and we may chooseto appoint at any time during the applicationprocess. King's is fully committed to safeguarding and promoting the welfare ofchildren and expects all staff to share this commitment. Any offer ofemployment will be subject to the receipt of an enhanced DBS check,satisfactory references and medical clearance. At King's we embraceinclusion and fairness in the workplace: diversity is to be celebratedand as such we strive towards a fully immersive culture of inclusion, diversity and equality.
May 20, 2024
Full time
Salary: competitive plus excellent benefits, including contributory pension scheme, a programme of health benefits and free gym membership We are seeking to appoint a highly motivated individual with a 'can do' attitude, flexible approach, good workload prioritisation and excellent communication skills to join this dynamic department. The Music Technology Manager will liaise closely with the Director of Music and Junior School Head of Music and will be primarily responsible for providing the full range of technical support for junior and senior school Music department concerts, rehearsals and lessons, as well as some other events held around the school. This is a term time position working 32 hours per week (over 4 or 5 days) for approximately 36 weeks per year. Main responsibilities: Supervision and managerial responsibilities for music technology implementation throughout the school. Technical set-up and support for music events throughout the school; primarily in the Concert Hall and Music school. This will include some evening and very occasional weekend working and will involve the set-up and sound engineering of concerts involving amplified instruments and voices. Set up, engineer, and manage high quality audio and/or visual recordings of some concerts (including occasional livestreaming) and examination submissions in the Concert Hall, including managing the resulting audio and visual files within the departmental shared area. Post-production editing of recordings, including a working knowledge of various software editing programs. Build and oversee a library of school recordings. Attend necessary meetings and school events, including at evenings and weekends which will be offset by time off in lieu. Advise and support the music and music technology elements of school productions, as required. To work with the drama department technical staff to plan, set up, sound design and act as the sound technician on the flagship senior school musical productions, for which some overtime is paid. This includes the expertise to balance a full orchestra, as well as a full complement of performers' mics. Collaborate with the King's Arts festival team, offering consultation and operational expertise in advance, to facilitate the successful execution of the festival's live music performances. Consultation, guidance and support on music technology requirements for events held in other departments such as Theatre, Languages, Art, Development and Enterprises, ensuring effective communication and understanding of technical needs. Proactive engagement in the planning and preparation stages of events, collaborating closely with stakeholders to ensure optimal outcomes and smooth execution. Install, maintain and manage manage both software and hardware equipment in the music classrooms, concert hall and recording studio, liaising closely with the IT department. Ensure music equipment, whether fixed or mobile, is checked regularly and any faults identified and rectified. Liaise with the estates, maintenance and IT departments over projects and repairs. Provide technical support and training as necessary for music technology and AV related issues raised by staff and pupils within the music department. This includes in class music lessons, ensemble rehearsals and live music events. Organise and run sessions for students on the use of music equipment, particularly with regards to music technology. Research new music technology and suggest new solutions to help develop the use of music technology at King's for the benefit of both pupils and staff and to enhance live music events and performances. Assist with music technology development in new capital projects. Manage and maintain the inventory of music technology equipment, ensuring functionality, organization, and availability for live music events. Any other reasonable task as directed by the director of Music, the JS head of Music or the senior team. Person Specification: Music/Music Technology or other relevant Level 3/A Level qualification A good working technical knowledge of a range of sound and recording equipment and software Expert knowledge of setting up music equipment and supporting its operation Ability to work under own initiative and be self-motivated A good communicator, particularly to be able to relate well to pupils and staff in a professional capacity Flexibility. Some work takes place during the evenings and at weekends Knowledge of a Microsoft Windows environment and Mac computers An ability to work to tight deadlines A good working knowledge of Logic Pro X, Ableton and Sibelius Experience of working in an educational setting Experience in live mixing of sound for both live events and musicals Confident in organising and delivering successful school events Closing date: Wednesday 22 nd May 2024 at 9am Interviews may be staged and we may chooseto appoint at any time during the applicationprocess. King's is fully committed to safeguarding and promoting the welfare ofchildren and expects all staff to share this commitment. Any offer ofemployment will be subject to the receipt of an enhanced DBS check,satisfactory references and medical clearance. At King's we embraceinclusion and fairness in the workplace: diversity is to be celebratedand as such we strive towards a fully immersive culture of inclusion, diversity and equality.
Salary 25,000 - 30,000 GBP per year Requirements: - The following will be required: Windows server knowledge and experience, virtual servers, virtual machines. Knowledge of Synology NAS devices and VPN's. Office 365, SharePoint, OneDrive, Teams and other Microsoft technologies. Google G Suite, Google Drive. Dropbox for Business. Networking knowledge, firewalls, routers, patch panels, switches, network cabling. Set up workstations with computers and necessary peripheral devices (routers, printers etc). Install and configure appropriate software and functions according to specifications. Ensure security and privacy of networks and computer systems. Provide training and guidance to users on how to operate new software and computer equipment. Organise and schedule upgrades and maintenance without deterring other client employees from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Applicants must have: At least 2 years+ industry experience. Full & clean UK driving license and vehicle. Able to work 8.30am until 5pm Monday to Friday onsite. Responsibilities: - Support Desk (Atera) Leading projects Onsite Jobs - break/fix - IT Project Remote break fix - IT projects Technologies: - ICT - IT Support - Microsoft 365 - MS Teams - Office 365 - SharePoint - Windows More: Clyk is an ecological friendly I.T. service company that wants to give back to the environment. Our motto 'Better Every Environment' not only refers to nature it seamlessly extends to your business. The knowledge and expertise we have will help your business grow, just like the trees we plant to celebrate all successes. This innovative, collaborative, ethical company will 'clyk' with you and your business. We will better every environment, not only for this century but for the next. We are a young, energetic and friendly team.
May 20, 2024
Full time
Salary 25,000 - 30,000 GBP per year Requirements: - The following will be required: Windows server knowledge and experience, virtual servers, virtual machines. Knowledge of Synology NAS devices and VPN's. Office 365, SharePoint, OneDrive, Teams and other Microsoft technologies. Google G Suite, Google Drive. Dropbox for Business. Networking knowledge, firewalls, routers, patch panels, switches, network cabling. Set up workstations with computers and necessary peripheral devices (routers, printers etc). Install and configure appropriate software and functions according to specifications. Ensure security and privacy of networks and computer systems. Provide training and guidance to users on how to operate new software and computer equipment. Organise and schedule upgrades and maintenance without deterring other client employees from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Applicants must have: At least 2 years+ industry experience. Full & clean UK driving license and vehicle. Able to work 8.30am until 5pm Monday to Friday onsite. Responsibilities: - Support Desk (Atera) Leading projects Onsite Jobs - break/fix - IT Project Remote break fix - IT projects Technologies: - ICT - IT Support - Microsoft 365 - MS Teams - Office 365 - SharePoint - Windows More: Clyk is an ecological friendly I.T. service company that wants to give back to the environment. Our motto 'Better Every Environment' not only refers to nature it seamlessly extends to your business. The knowledge and expertise we have will help your business grow, just like the trees we plant to celebrate all successes. This innovative, collaborative, ethical company will 'clyk' with you and your business. We will better every environment, not only for this century but for the next. We are a young, energetic and friendly team.
Location: Chandler's Ford, Hampshire Contract: Permanant/ Full time Salary: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). Microlink are leaders in the field of assistive technology and our mission is to discover, innovate and implement assistive technology and people focused solutions so that everyone can realise their true potential. Microlink's vision is to create an inclusive society that embraces diversity and releases potential to advance humanity. Overview The role will be based in our offices at Chandler's Ford, Hampshire.As a Tech Services Support Engineer, you will assist with technical support via the telephone, upload software via production, evaluate and repair laptops and also RMA returns. We are looking for individuals who can: Install and test software for Windows and Apple Mac machines to a high standard? Repair laptop machines? Ensure quality control? Make hardware adjustments to computer systems. RMA returns Receive incoming calls and make outgoing calls to customers. Comply to H&S and ISO standards? Do you have: Excellent verbal and written communication skills? Ability to think critically and logically? Ability to work in a customer-facing environment? Knowledge of computer hardware and software? Experience? What you can expect: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). A flexible working environment. Support and training. Before you go: We believe that diversity and inclusion bring benefits to the business and that people work better when they can be themselves and feel that they belong . All applicants who meet the requirements advertised will be given fair and equal consideration regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability. Microlink adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. You may also have experience in the following: Engineer, Desktop Support Technician, Network Support Engineer, Field Service Technician, Solutions Support Specialist, Support Operations Engineer, Application Support Analyst, Client Services Engineer, Product Support Specialist, Service Desk Analyst, Infrastructure Support Engineer. REF-213975
May 20, 2024
Full time
Location: Chandler's Ford, Hampshire Contract: Permanant/ Full time Salary: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). Microlink are leaders in the field of assistive technology and our mission is to discover, innovate and implement assistive technology and people focused solutions so that everyone can realise their true potential. Microlink's vision is to create an inclusive society that embraces diversity and releases potential to advance humanity. Overview The role will be based in our offices at Chandler's Ford, Hampshire.As a Tech Services Support Engineer, you will assist with technical support via the telephone, upload software via production, evaluate and repair laptops and also RMA returns. We are looking for individuals who can: Install and test software for Windows and Apple Mac machines to a high standard? Repair laptop machines? Ensure quality control? Make hardware adjustments to computer systems. RMA returns Receive incoming calls and make outgoing calls to customers. Comply to H&S and ISO standards? Do you have: Excellent verbal and written communication skills? Ability to think critically and logically? Ability to work in a customer-facing environment? Knowledge of computer hardware and software? Experience? What you can expect: A starting salary of £20,000 rising to £22,000 per annum after successful probation (six months). A flexible working environment. Support and training. Before you go: We believe that diversity and inclusion bring benefits to the business and that people work better when they can be themselves and feel that they belong . All applicants who meet the requirements advertised will be given fair and equal consideration regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability. Microlink adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. You may also have experience in the following: Engineer, Desktop Support Technician, Network Support Engineer, Field Service Technician, Solutions Support Specialist, Support Operations Engineer, Application Support Analyst, Client Services Engineer, Product Support Specialist, Service Desk Analyst, Infrastructure Support Engineer. REF-213975
Job Title: IT Support Technician Location : Blackburn Salary: From £22,000.00 per year Employment Type: Full-time Schedule: Monday to Friday Education : GCSE or equivalent (preferred) A leading law firm known for its exceptional client care and commitment to excellence, is seeking an enthusiastic IT Support Technician to join our dynamic team. This is an exciting opportunity for individuals with a passion for technology and a drive for continuous improvement. Responsibilities: Serve as the primary point of contact for employees requiring technical support. Provide timely and efficient technical assistance to resolve software and hardware issues. Adhere to company guidelines and procedures in addressing support requests. Maintain and troubleshoot the company's IT systems, encompassing both hardware and software components. Facilitate the setup of new user profiles and handle employee departures. Configure hardware devices and ensure optimal performance. Collaborate with team members to enhance operational efficiency. Stay informed about cybersecurity best practices and maintain thorough documentation. Offer guidance and training to employees on utilizing company IT systems. Support broader organizational projects, such as office relocations. Review and enhance the Proclaim case management system as needed. Conduct training sessions for new hires and existing staff in collaboration with various departments. Monitor and report any instances of non-compliance to the Director. Generate and analyze weekly and monthly reports to track performance metrics. Provide hands-on support as required for IT administration and queries. Skills and Qualifications: Prior experience with the Proclaim Case Management system preferred. Ability to effectively train others in computerized systems usage. Strong attention to detail and exceptional organizational skills. Capacity to prioritize tasks and address urgent matters promptly. Excellent written and verbal communication abilities. Proficiency in providing IT support and resolving technical issues. Previous experience as an IT Technician, preferably in an office environment. Familiarity with Windows OS, including Windows 10 Professional and Windows Server. Competence in problem-solving within Office 365. Knowledge of printer management and setup. Proficient in MS Excel, with Tableau/MS Power BI skills being desirable. Strong data analysis capabilities. Apply now to become a valued member of our innovative team dedicated to delivering excellence in legal services. Note: This position requires in-person work at our designated location. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
May 20, 2024
Full time
Job Title: IT Support Technician Location : Blackburn Salary: From £22,000.00 per year Employment Type: Full-time Schedule: Monday to Friday Education : GCSE or equivalent (preferred) A leading law firm known for its exceptional client care and commitment to excellence, is seeking an enthusiastic IT Support Technician to join our dynamic team. This is an exciting opportunity for individuals with a passion for technology and a drive for continuous improvement. Responsibilities: Serve as the primary point of contact for employees requiring technical support. Provide timely and efficient technical assistance to resolve software and hardware issues. Adhere to company guidelines and procedures in addressing support requests. Maintain and troubleshoot the company's IT systems, encompassing both hardware and software components. Facilitate the setup of new user profiles and handle employee departures. Configure hardware devices and ensure optimal performance. Collaborate with team members to enhance operational efficiency. Stay informed about cybersecurity best practices and maintain thorough documentation. Offer guidance and training to employees on utilizing company IT systems. Support broader organizational projects, such as office relocations. Review and enhance the Proclaim case management system as needed. Conduct training sessions for new hires and existing staff in collaboration with various departments. Monitor and report any instances of non-compliance to the Director. Generate and analyze weekly and monthly reports to track performance metrics. Provide hands-on support as required for IT administration and queries. Skills and Qualifications: Prior experience with the Proclaim Case Management system preferred. Ability to effectively train others in computerized systems usage. Strong attention to detail and exceptional organizational skills. Capacity to prioritize tasks and address urgent matters promptly. Excellent written and verbal communication abilities. Proficiency in providing IT support and resolving technical issues. Previous experience as an IT Technician, preferably in an office environment. Familiarity with Windows OS, including Windows 10 Professional and Windows Server. Competence in problem-solving within Office 365. Knowledge of printer management and setup. Proficient in MS Excel, with Tableau/MS Power BI skills being desirable. Strong data analysis capabilities. Apply now to become a valued member of our innovative team dedicated to delivering excellence in legal services. Note: This position requires in-person work at our designated location. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
A great opportunity for an experienced IT Manager to join a long-standing business, based at their main site in the UK.What you'll be doing: Provide vision and leadership in all aspects of IT strategy Proactively manage the IT environment Lead on projects and implementations Analyse business requirements and make recommendations IT Asset, licence, and software management Collaborate with internal stakeholders, 3rd parties, and colleagues Manage annual budgets and ensure all work is cost effective Direct, coach, and support IT technicians Ensure network and information security Do you have the following experience: Minimum of 5 years in an IT Manager role Hands-on technical experience with hardware/ software systems Experience working with Microsoft applications: O365 etc. Excellent people and communication skills A strategic and business focused mindset Understanding of SQL and Power BI is advantageous People management is preferred but not essential Benefits: £40,000-50,000 Pension match up to 5% 26 days holiday + bank holidays Employee assistance programme, occupational health and other well-being focuses Life-long learning and Performance reviews Long service awards Career progression opportunities This is a site-based role, working office hours!Sound good to you? Click apply now! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 20, 2024
Full time
A great opportunity for an experienced IT Manager to join a long-standing business, based at their main site in the UK.What you'll be doing: Provide vision and leadership in all aspects of IT strategy Proactively manage the IT environment Lead on projects and implementations Analyse business requirements and make recommendations IT Asset, licence, and software management Collaborate with internal stakeholders, 3rd parties, and colleagues Manage annual budgets and ensure all work is cost effective Direct, coach, and support IT technicians Ensure network and information security Do you have the following experience: Minimum of 5 years in an IT Manager role Hands-on technical experience with hardware/ software systems Experience working with Microsoft applications: O365 etc. Excellent people and communication skills A strategic and business focused mindset Understanding of SQL and Power BI is advantageous People management is preferred but not essential Benefits: £40,000-50,000 Pension match up to 5% 26 days holiday + bank holidays Employee assistance programme, occupational health and other well-being focuses Life-long learning and Performance reviews Long service awards Career progression opportunities This is a site-based role, working office hours!Sound good to you? Click apply now! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk