About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Jan 10, 2023
Full time
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
We are recruiting for an SC Cleared IT Engineer for our client based in East London on contract who are a global IT Service Provider. Windows 7,10 and 11 Experience required. SC Clearance required - only apply if you hold valid, current SC. Ability to quickly learn and support basic Desktop & Laptop hardware and software in W7/W10/W11 environment. Good MS Office products experience - Outlook 2007/2010 and Office 365. Experience of using IPAD, Android and other mobile devices. To be able to floor walk and deal with any technical quires. Able to navigate around the OS, to find and recreate desktop shortcuts. Able to add printers and map network connections. To follow scripts to build and configure laptops and desktops. To perform moves and changes and set up workstations. Mac skill desirable. Able to work in a Tech Bar environment so Excellent customer service required. This is an umbrella contract, the role is Inside IR35
May 01, 2024
Contractor
We are recruiting for an SC Cleared IT Engineer for our client based in East London on contract who are a global IT Service Provider. Windows 7,10 and 11 Experience required. SC Clearance required - only apply if you hold valid, current SC. Ability to quickly learn and support basic Desktop & Laptop hardware and software in W7/W10/W11 environment. Good MS Office products experience - Outlook 2007/2010 and Office 365. Experience of using IPAD, Android and other mobile devices. To be able to floor walk and deal with any technical quires. Able to navigate around the OS, to find and recreate desktop shortcuts. Able to add printers and map network connections. To follow scripts to build and configure laptops and desktops. To perform moves and changes and set up workstations. Mac skill desirable. Able to work in a Tech Bar environment so Excellent customer service required. This is an umbrella contract, the role is Inside IR35
2nd Line Support Engineer Hybrid Kent - £36,000 + Excellent benefits + Career progression Overview: An exciting opportunity has arisen with a leading MSP in Kent for a 2nd Line Support Engineer. You will be responsible for ensuring the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Role & Responsibilities: Handle escalated calls from first line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and pro-active maintenance Out-of-hours and/or on-call working is periodically required Administering and supporting the customer s infrastructure Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Customer site visits Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. Essential Skills & Experience: Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Package: £36,000 depending on skills and experience. 25 days annual leave + bank holidays. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Contributory pension scheme (after 3 months service and successful completion of probationary period) Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm
May 01, 2024
Full time
2nd Line Support Engineer Hybrid Kent - £36,000 + Excellent benefits + Career progression Overview: An exciting opportunity has arisen with a leading MSP in Kent for a 2nd Line Support Engineer. You will be responsible for ensuring the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Role & Responsibilities: Handle escalated calls from first line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and pro-active maintenance Out-of-hours and/or on-call working is periodically required Administering and supporting the customer s infrastructure Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Customer site visits Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. Essential Skills & Experience: Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Package: £36,000 depending on skills and experience. 25 days annual leave + bank holidays. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Contributory pension scheme (after 3 months service and successful completion of probationary period) Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm
Infrastructure Engineer - 45k - 50k - Hybrid (Cirencester) We are seeking an experienced Infrastructure Engineer to join a well-established and growing business based in Cirencester. You will be working with a growing IT team, supporting the Head of IT with projects as well as being the key escalation point for junior members of the team. You will be responsible for third line support, and working across their Networks, Servers, and Desktop Infrastructure. Key responsibilities of the successful infrastructure engineer: Ensuring the sucessful day to day running of the IT infrastructure. Working with the IT Manager to design, develop and implement planned project. Maintaing firewalls and other secruity mechanisms Offering support and mentorship to junior members of the IT team. Offer reactive and proactive support to all IT users. Skills/ Qualifications: Excellent skills with Windows Server strong skills in Microsoft technologies: Exchange/ Online, Active Directory, O365 (SharePoint, Intune, Teams) Strong experience of virtualisation technologies (VMware/ Hyper-V) Strong network understanding with Switches, Routers, Firewalls Demonstrable experience in end-to-end delivery of IT projects Strong experience of virtualisation technologies (VMware/ Hyper-V) Any experience with Azure is a bonus. If you are interested in this role or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Infrastructure Engineer - 45k - 50k - Hybrid (Cirencester) We are seeking an experienced Infrastructure Engineer to join a well-established and growing business based in Cirencester. You will be working with a growing IT team, supporting the Head of IT with projects as well as being the key escalation point for junior members of the team. You will be responsible for third line support, and working across their Networks, Servers, and Desktop Infrastructure. Key responsibilities of the successful infrastructure engineer: Ensuring the sucessful day to day running of the IT infrastructure. Working with the IT Manager to design, develop and implement planned project. Maintaing firewalls and other secruity mechanisms Offering support and mentorship to junior members of the IT team. Offer reactive and proactive support to all IT users. Skills/ Qualifications: Excellent skills with Windows Server strong skills in Microsoft technologies: Exchange/ Online, Active Directory, O365 (SharePoint, Intune, Teams) Strong experience of virtualisation technologies (VMware/ Hyper-V) Strong network understanding with Switches, Routers, Firewalls Demonstrable experience in end-to-end delivery of IT projects Strong experience of virtualisation technologies (VMware/ Hyper-V) Any experience with Azure is a bonus. If you are interested in this role or looking for something similar, please contact Alex MacDermott directly. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineer you will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
May 01, 2024
Full time
3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineer you will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Support Engineer Egham/Staines Salary up to 25,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for a Helpdesk Support Engineer to be a key part of the team, taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. Key Responsibilities Providing support for c450 end users, including office and remote users Provide face to face, floor walking and remote telephone troubleshooting support to end users Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops / Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively Be a self-motivated and independent learner Can communicate effectively in different ways and to people with different levels of knowledge Be able to apply critical questioning to get to the root of the problem quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Have the ability to work collaboratively with people from different disciplines and cultures Excellent customer services experience / telephone manner Desirable skills A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android Benefits: 3% pension contribution (After 6 months probationary Period) 23 days holiday in first year Death in service (3x Annual Salary) Private medical insurance (After 6 months probationary period) Working for a company who has the infrastructure and resource to deliver the solutions they sell, Cutting edge video conferencing solutions Join a company who will value you and your opinions
May 01, 2024
Full time
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Support Engineer Egham/Staines Salary up to 25,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for a Helpdesk Support Engineer to be a key part of the team, taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. Key Responsibilities Providing support for c450 end users, including office and remote users Provide face to face, floor walking and remote telephone troubleshooting support to end users Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops / Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively Be a self-motivated and independent learner Can communicate effectively in different ways and to people with different levels of knowledge Be able to apply critical questioning to get to the root of the problem quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Have the ability to work collaboratively with people from different disciplines and cultures Excellent customer services experience / telephone manner Desirable skills A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android Benefits: 3% pension contribution (After 6 months probationary Period) 23 days holiday in first year Death in service (3x Annual Salary) Private medical insurance (After 6 months probationary period) Working for a company who has the infrastructure and resource to deliver the solutions they sell, Cutting edge video conferencing solutions Join a company who will value you and your opinions
Mac Support Engineer - Up to 35k - Central London A specialist technology company is on the market for an ambitious 2nd Line / Mac Support Engineer for their growing team. This is an exciting opportunity to work with a diverse clientele, from Non-Profits to Public Sector organisations and international clients. This person will be responsible for the implementation, configuration, maintenance, and support of existing mac and windows environments. The right person will enjoy adapting to changing technology and staying at the forefront of leading IT systems and solutions. On offer is the opportunity to work in a professional yet relaxed environment where your growth is a priority. Certifications in areas like Google Workspace, Azure, Okta, and the full range of Jamf products are on offer. Knowledge and Experience required: Minimum of 1 year experience in a Support role, supporting end users Strong troubleshooting skills to including logging of issues and root cause analysis Understanding of current macOS, Jamf, iOS A high level understand of Windows Desktop Operating systems configurations - Office 365 & Windows 11 The right person will be ambitious and enjoy providing an outstanding customer service on a daily basis. Salary up to 35k depending on experience Based onsite at offices in Central London (Bank / Cannon Street stations) If this is you get in touch today, I look forward to sharing the full details & job description.
May 01, 2024
Full time
Mac Support Engineer - Up to 35k - Central London A specialist technology company is on the market for an ambitious 2nd Line / Mac Support Engineer for their growing team. This is an exciting opportunity to work with a diverse clientele, from Non-Profits to Public Sector organisations and international clients. This person will be responsible for the implementation, configuration, maintenance, and support of existing mac and windows environments. The right person will enjoy adapting to changing technology and staying at the forefront of leading IT systems and solutions. On offer is the opportunity to work in a professional yet relaxed environment where your growth is a priority. Certifications in areas like Google Workspace, Azure, Okta, and the full range of Jamf products are on offer. Knowledge and Experience required: Minimum of 1 year experience in a Support role, supporting end users Strong troubleshooting skills to including logging of issues and root cause analysis Understanding of current macOS, Jamf, iOS A high level understand of Windows Desktop Operating systems configurations - Office 365 & Windows 11 The right person will be ambitious and enjoy providing an outstanding customer service on a daily basis. Salary up to 35k depending on experience Based onsite at offices in Central London (Bank / Cannon Street stations) If this is you get in touch today, I look forward to sharing the full details & job description.
Hiring: 3rd Line Support Engineer Location: Liverpool Street, London - 3 days onsite, 2 days from home Salary: 55,000- 65,000 Experis are working with an award-winning IT Consultancy provider who are looking for an experienced 3rd Line Support Engineer to join their London team, supporting with on-prem activity for one of their high-profile clients. You will provide 3rd line support across project related tasks to our client in the financial industry during your onsite days. As well as this, you will be required to support with additional clients on non-site visit days. Required skills: Strong technical skills required with the ability to Design, Build and Support: VMware vSphere, Horizon VDI, and vRealize. Veeam B&R HPE Server, Storage, and Networking 10 Zig Thin Client and Re-PurpOS SCCM & MDT - Image build/deployment, patching, and application deployments. OpManager Manage Engine Password Manager Windows Server OSes Windows 10 & 11 Desktop MS 365 Apps Key Responsibilities: Provide third-line technical support to end-users, resolving complex IT issues. Diagnose and troubleshoot hardware, software, and network problems. Install, configure, and maintain computer systems and software applications. Collaborate with other IT teams to ensure efficient resolution of issues. Document and track all support activities in the ticketing system. Provide excellent customer service and communicate effectively with users. Benefits: Hybrid working Car allowance 25 days annual leave (plus bank holidays) An additional half day holiday on your birthday Salary sacrifice pension scheme Cash plan medical care Private medical insurance Quarterly prize draw Employee discounts Access to well-being support How To Apply Please send a CV to (url removed) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
May 01, 2024
Full time
Hiring: 3rd Line Support Engineer Location: Liverpool Street, London - 3 days onsite, 2 days from home Salary: 55,000- 65,000 Experis are working with an award-winning IT Consultancy provider who are looking for an experienced 3rd Line Support Engineer to join their London team, supporting with on-prem activity for one of their high-profile clients. You will provide 3rd line support across project related tasks to our client in the financial industry during your onsite days. As well as this, you will be required to support with additional clients on non-site visit days. Required skills: Strong technical skills required with the ability to Design, Build and Support: VMware vSphere, Horizon VDI, and vRealize. Veeam B&R HPE Server, Storage, and Networking 10 Zig Thin Client and Re-PurpOS SCCM & MDT - Image build/deployment, patching, and application deployments. OpManager Manage Engine Password Manager Windows Server OSes Windows 10 & 11 Desktop MS 365 Apps Key Responsibilities: Provide third-line technical support to end-users, resolving complex IT issues. Diagnose and troubleshoot hardware, software, and network problems. Install, configure, and maintain computer systems and software applications. Collaborate with other IT teams to ensure efficient resolution of issues. Document and track all support activities in the ticketing system. Provide excellent customer service and communicate effectively with users. Benefits: Hybrid working Car allowance 25 days annual leave (plus bank holidays) An additional half day holiday on your birthday Salary sacrifice pension scheme Cash plan medical care Private medical insurance Quarterly prize draw Employee discounts Access to well-being support How To Apply Please send a CV to (url removed) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
My client is a global logistics company based in Kent just by London is in search of a talented Infrastructure Engineer to join the team of 6 existing infrastructure engineers. Daily responsibilities will involve providing 3rd line support of Windows, Linux, VMWare & Citrix involvement in Technical Projects, offering technical assistance, and managing network operations. Key Technologies 3+ years experience working as a technical support engineer or infrastructure engineer Experience working with 3rd line support Experience in Windows Server 16-22 and windows server patching Experience in VMWare O365 administration Strong experience in DNS, DHCP, Group Policy and Active Directory Experience with Azure and Backups Key Responsibilities Ensure the operational stability, security, and high availability of core infrastructure platforms, encompassing both Windows and Linux server estates. Develop and implement effective technical solutions in accordance with the infrastructure strategy. Administer VMware vSphere and manage the infrastructure compute architecture. Oversee the administration of O365 and Azure platforms, as well as Active Directory, DNS, and DHCP. Conduct security patching across the infrastructure, adhering to vendor best practices. Manage and uphold the virtual desktop infrastructure, specifically Citrix Application and Desktop presentation. Benefits Hybrid 25 days annual leave, plus all UK bank holidays Bereavement Leave Pension Sick Pay Enhanced Maternity / Paternity & Adoption pay Employee Wellbeing Programme Refer a Friend Scheme (Earn up to 1000). Death in Service Annual leave buy back scheme Free Car Parking If this sounds like the role for you, please apply today! Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
My client is a global logistics company based in Kent just by London is in search of a talented Infrastructure Engineer to join the team of 6 existing infrastructure engineers. Daily responsibilities will involve providing 3rd line support of Windows, Linux, VMWare & Citrix involvement in Technical Projects, offering technical assistance, and managing network operations. Key Technologies 3+ years experience working as a technical support engineer or infrastructure engineer Experience working with 3rd line support Experience in Windows Server 16-22 and windows server patching Experience in VMWare O365 administration Strong experience in DNS, DHCP, Group Policy and Active Directory Experience with Azure and Backups Key Responsibilities Ensure the operational stability, security, and high availability of core infrastructure platforms, encompassing both Windows and Linux server estates. Develop and implement effective technical solutions in accordance with the infrastructure strategy. Administer VMware vSphere and manage the infrastructure compute architecture. Oversee the administration of O365 and Azure platforms, as well as Active Directory, DNS, and DHCP. Conduct security patching across the infrastructure, adhering to vendor best practices. Manage and uphold the virtual desktop infrastructure, specifically Citrix Application and Desktop presentation. Benefits Hybrid 25 days annual leave, plus all UK bank holidays Bereavement Leave Pension Sick Pay Enhanced Maternity / Paternity & Adoption pay Employee Wellbeing Programme Refer a Friend Scheme (Earn up to 1000). Death in Service Annual leave buy back scheme Free Car Parking If this sounds like the role for you, please apply today! Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
A Health Charity near Lincoln are seeking an Infrastructure Team Manager to work as part of the busy IT Department. You will be an experienced team manager looking after the support and infrastructure team and will require technical skills in ITIL, ISO27001, Cyber Security, MS O365 including Power BI and the Power Apps Suite, Azure, VMWare, Networking and cloud computing. You will be responsible for the day to day management of a small team with an emphasis on delivering a first class customer service. Main Duties: Provide expert 3rd tier IT support to ensure the architectural integrity and functionality of the core server infrastructure to deliver Trust ICT services. Maintain a high degree of specialist technical knowledge in current Microsoft Server based technologies. To design, configure and deploy new and existing Server assets. Ensuring the Server environment and Operating Systems are fully maintained and secured. To ensure the day to day maintenance of the Trust IT services to deliver a highly available, robust, secure environment which meets the business continuity and KPI requirements of the Trust. Integrate, support and maintain core infrastructure components including Active Directory functionality such as DHCP, DNS to ensure a highly resilient Server environment. Assisting in the development of automated support and monitoring tools to facilitate the Confidentiality, Integrity and Availability of core systems. Line manager for the Infrastructure and Service Desk Engineers, responsible for the orchestration of the team and their activities. To lead and manage future and ongoing IM&T development projects in support of the Trust IM&T strategy and objectives. Qualifications and Experience: Applications are welcome from candidates with a solid understanding of: Active Directory/Azure AD, MS Server (Apply online only), MS-SQL, Virtualisation VMware, Access Control (Paxton net2), Desktop Image Creation, Group Policy, VOIP telephony (3CX preferable), SCCM, WSUS, Encryption, MDM, WIFI, Networking VPN (Cisco preferable), Cyber Security. You will also need to have experience of maintaining standard operating procedures. Experience leading or mentoring other technical staff Use of independent transport for travel to Trust sites and to attend meetings, etc.
May 01, 2024
Full time
A Health Charity near Lincoln are seeking an Infrastructure Team Manager to work as part of the busy IT Department. You will be an experienced team manager looking after the support and infrastructure team and will require technical skills in ITIL, ISO27001, Cyber Security, MS O365 including Power BI and the Power Apps Suite, Azure, VMWare, Networking and cloud computing. You will be responsible for the day to day management of a small team with an emphasis on delivering a first class customer service. Main Duties: Provide expert 3rd tier IT support to ensure the architectural integrity and functionality of the core server infrastructure to deliver Trust ICT services. Maintain a high degree of specialist technical knowledge in current Microsoft Server based technologies. To design, configure and deploy new and existing Server assets. Ensuring the Server environment and Operating Systems are fully maintained and secured. To ensure the day to day maintenance of the Trust IT services to deliver a highly available, robust, secure environment which meets the business continuity and KPI requirements of the Trust. Integrate, support and maintain core infrastructure components including Active Directory functionality such as DHCP, DNS to ensure a highly resilient Server environment. Assisting in the development of automated support and monitoring tools to facilitate the Confidentiality, Integrity and Availability of core systems. Line manager for the Infrastructure and Service Desk Engineers, responsible for the orchestration of the team and their activities. To lead and manage future and ongoing IM&T development projects in support of the Trust IM&T strategy and objectives. Qualifications and Experience: Applications are welcome from candidates with a solid understanding of: Active Directory/Azure AD, MS Server (Apply online only), MS-SQL, Virtualisation VMware, Access Control (Paxton net2), Desktop Image Creation, Group Policy, VOIP telephony (3CX preferable), SCCM, WSUS, Encryption, MDM, WIFI, Networking VPN (Cisco preferable), Cyber Security. You will also need to have experience of maintaining standard operating procedures. Experience leading or mentoring other technical staff Use of independent transport for travel to Trust sites and to attend meetings, etc.
Position : Level 2 Onsite Engineer (12-month Fixed-Term Contract) Location: Middlesbrough Compensation: 34,000 per annum + Laptop, Phone, 25 days Annual Leave plus Bank Holidays JOB OVERVIEW As a Level 2 Onsite Engineer with this leading technology solutions provider, your primary responsibility will be to deliver onsite services for day-to-day operations and various ad-hoc projects. You'll be stationed at one or customer site within the Middlesbrough area, providing essential technical support and ensuring smooth functioning of IT systems. Your duties will include basic hardware support, PC and laptop imaging, helpdesk assistance, desktop support, video conferencing support, printer maintenance, installations, and troubleshooting for 1st and 2nd line issues. Applicants must be eligible for Security Clearance No sponsorship available for this position Flexibility in terms of travel is required KEY RESPONSIBILITIES Provide on-site technical support to end clients, covering desktop computing and corporate IT services. Demonstrate proficiency in working independently and remotely across a diverse range of products, performing installations and troubleshooting tasks as necessary. Adhere to documented procedures provided by the company or client, and adapt swiftly to changes in procedures even when documentation is not updated. Show commitment to personal development by actively participating in management appraisals and training opportunities, aligning personal growth with organizational needs. While the above outlines primary responsibilities, you may be assigned additional tasks as your role evolves within the organization and in line with its broader business objectives. This could be rare travel to other customer sites across the UK. QUALIFICATIONS, SKILLS, AND EXPERIENCE Demonstrable expertise and knowledge in relevant technology areas. Education or professional certifications from colleges, universities, or relevant institutions. Possession or pursuit of certifications such as CompTIA A+/N+ or MCDST, and familiarity with ITIL Foundation v4 would be advantageous. Positive demeanour with the ability to inspire and collaborate effectively with team members. Methodical and quality-focused, ensuring accuracy and efficiency in all tasks. Professional and enthusiastic with a proactive attitude towards problem-solving. Excellent communication skills, displaying honesty, clarity, and attention to detail, even in high-pressure situations. Ability to recognize when to seek assistance and to work independently or collaboratively towards shared goals. Approachable and adaptable, willing to work flexible hours and travel as needed. Punctual, dependable, and presentable in appearance and conduct.
May 01, 2024
Full time
Position : Level 2 Onsite Engineer (12-month Fixed-Term Contract) Location: Middlesbrough Compensation: 34,000 per annum + Laptop, Phone, 25 days Annual Leave plus Bank Holidays JOB OVERVIEW As a Level 2 Onsite Engineer with this leading technology solutions provider, your primary responsibility will be to deliver onsite services for day-to-day operations and various ad-hoc projects. You'll be stationed at one or customer site within the Middlesbrough area, providing essential technical support and ensuring smooth functioning of IT systems. Your duties will include basic hardware support, PC and laptop imaging, helpdesk assistance, desktop support, video conferencing support, printer maintenance, installations, and troubleshooting for 1st and 2nd line issues. Applicants must be eligible for Security Clearance No sponsorship available for this position Flexibility in terms of travel is required KEY RESPONSIBILITIES Provide on-site technical support to end clients, covering desktop computing and corporate IT services. Demonstrate proficiency in working independently and remotely across a diverse range of products, performing installations and troubleshooting tasks as necessary. Adhere to documented procedures provided by the company or client, and adapt swiftly to changes in procedures even when documentation is not updated. Show commitment to personal development by actively participating in management appraisals and training opportunities, aligning personal growth with organizational needs. While the above outlines primary responsibilities, you may be assigned additional tasks as your role evolves within the organization and in line with its broader business objectives. This could be rare travel to other customer sites across the UK. QUALIFICATIONS, SKILLS, AND EXPERIENCE Demonstrable expertise and knowledge in relevant technology areas. Education or professional certifications from colleges, universities, or relevant institutions. Possession or pursuit of certifications such as CompTIA A+/N+ or MCDST, and familiarity with ITIL Foundation v4 would be advantageous. Positive demeanour with the ability to inspire and collaborate effectively with team members. Methodical and quality-focused, ensuring accuracy and efficiency in all tasks. Professional and enthusiastic with a proactive attitude towards problem-solving. Excellent communication skills, displaying honesty, clarity, and attention to detail, even in high-pressure situations. Ability to recognize when to seek assistance and to work independently or collaboratively towards shared goals. Approachable and adaptable, willing to work flexible hours and travel as needed. Punctual, dependable, and presentable in appearance and conduct.
We are looking to recruit an experienced 2nd / 3rd line engineer who has detailed experience of packaging software for deployment using SCCM and / or Intune. For clarity we are looking for people who have developed the packages ready for deployment. Ideally you will have done this with both SCCM and Intune, but an indepth knowledge of either will suffice. Our client is currently engaging in the roll out of Windows 11 across the organisation, they are also moving from SCCM to Intune as their preferred deployment tool. To be a success in this role in addition to a detailed knowledge of SCCM / Intune you will be accomplished at using PowerShell to build packages. In addition to your software packaging skills you will also have a broad knowledge of the desktop infrastructure environment and be able to provide 2nd / 3rd line support in a Microsoft environment that includes Windows 10 / 11, Active Directory, Exchange and Office 365 in an Azure environment. This is a hybrid role, you will expected to work in the office 1 or 2 days a week. This is an opportunity to join a small focussed team that provide software packaging capability and are part of the wider IT infrastructure support team. The organisation have an excellent reputation as an employer with a track record of investing in the training and development of their people. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
May 01, 2024
Full time
We are looking to recruit an experienced 2nd / 3rd line engineer who has detailed experience of packaging software for deployment using SCCM and / or Intune. For clarity we are looking for people who have developed the packages ready for deployment. Ideally you will have done this with both SCCM and Intune, but an indepth knowledge of either will suffice. Our client is currently engaging in the roll out of Windows 11 across the organisation, they are also moving from SCCM to Intune as their preferred deployment tool. To be a success in this role in addition to a detailed knowledge of SCCM / Intune you will be accomplished at using PowerShell to build packages. In addition to your software packaging skills you will also have a broad knowledge of the desktop infrastructure environment and be able to provide 2nd / 3rd line support in a Microsoft environment that includes Windows 10 / 11, Active Directory, Exchange and Office 365 in an Azure environment. This is a hybrid role, you will expected to work in the office 1 or 2 days a week. This is an opportunity to join a small focussed team that provide software packaging capability and are part of the wider IT infrastructure support team. The organisation have an excellent reputation as an employer with a track record of investing in the training and development of their people. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: IT Support Engineer Location: Cambridge - 3 days from the office 2 from home Salary: Up to 25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
May 01, 2024
Full time
Job Title: IT Support Engineer Location: Cambridge - 3 days from the office 2 from home Salary: Up to 25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
IT Field/Desktop Engineer - Peterborough - 25,000 to 30,000 Principal IT are working with a rapidly growing business based in Peterborough which have offices in Hull & Scunthorpe. Our client pride themselves on been a Microsoft Gold Partner whilst also delivering a premium level of support. They are currently on the lookout for an IT Desktop Engineer to join them on a permanent basis. Having worked along side our client for a number of years it has been great to see them grow from strength to strength. In this role travel is typically 1 hour from the office, but does require further distance at times. To be successful in this role they are looking for someone who can adapt to a variety of challenges, key areas are stated below - Windows Server Environments PC & Laptop Setup's Complete Setup's Printer Setup's Working on projects within an IT Team Essential Skills: A huge passion for IT and technology Experience in a similar IT support role is essential 1+ years of experience in an IT Support or Field Engineer role Knowledge of 365 Product Stack 45p per mile during probation, then either a 400 a month car allowance or company van. The Package 28 days annual holidays plus bank holidays Excellent training opportunities Staff appreciation parties Fully funded social events Staff discount scheme Free Lunches Wellness Activities How to Apply If you are interested in hearing more about this IT Field Engineer position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
May 01, 2024
Full time
IT Field/Desktop Engineer - Peterborough - 25,000 to 30,000 Principal IT are working with a rapidly growing business based in Peterborough which have offices in Hull & Scunthorpe. Our client pride themselves on been a Microsoft Gold Partner whilst also delivering a premium level of support. They are currently on the lookout for an IT Desktop Engineer to join them on a permanent basis. Having worked along side our client for a number of years it has been great to see them grow from strength to strength. In this role travel is typically 1 hour from the office, but does require further distance at times. To be successful in this role they are looking for someone who can adapt to a variety of challenges, key areas are stated below - Windows Server Environments PC & Laptop Setup's Complete Setup's Printer Setup's Working on projects within an IT Team Essential Skills: A huge passion for IT and technology Experience in a similar IT support role is essential 1+ years of experience in an IT Support or Field Engineer role Knowledge of 365 Product Stack 45p per mile during probation, then either a 400 a month car allowance or company van. The Package 28 days annual holidays plus bank holidays Excellent training opportunities Staff appreciation parties Fully funded social events Staff discount scheme Free Lunches Wellness Activities How to Apply If you are interested in hearing more about this IT Field Engineer position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH