Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
May 01, 2024
Full time
This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
Storage & Backup Engineer Up to £500 p/d Inside IR35 Salisbury or Portsmouth 6 month contract Must be SC Cleared not hold no dual nationalities or an OCI card A defence and cyber security consultancy we partner with have a requirement for a storage & backup engineer to join the team on an initial 6 month contract. You will be joining an established team working in the platform services area. You will be working on maintainance and upgrades of current infrastructure and helping to support the administration and management of this solution and its delivered services. You ideally will need to have the following skills/experience Windows & Linux Netbackup Enterprise storage technologies Enterprise backup technologies VMware Customer support/3rd line experience SC clearance If this role is of interest please contact Tarryn Sharpe on or email me at
May 01, 2024
Full time
Storage & Backup Engineer Up to £500 p/d Inside IR35 Salisbury or Portsmouth 6 month contract Must be SC Cleared not hold no dual nationalities or an OCI card A defence and cyber security consultancy we partner with have a requirement for a storage & backup engineer to join the team on an initial 6 month contract. You will be joining an established team working in the platform services area. You will be working on maintainance and upgrades of current infrastructure and helping to support the administration and management of this solution and its delivered services. You ideally will need to have the following skills/experience Windows & Linux Netbackup Enterprise storage technologies Enterprise backup technologies VMware Customer support/3rd line experience SC clearance If this role is of interest please contact Tarryn Sharpe on or email me at
CENTRAL BEDFORDSHIRE COUNCIL
Shefford, Bedfordshire
Central Bedfordshire Council are seeking experienced Network Engineers to support our key projects and work streams. This is a 12 months contract role on a hybrid working basis. Due to the nature of the work, you will be required to work frequently at a CBC location. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities: You will have a critical role in moving our data centres into the cloud as well as improving our networks and telephony to key service areas and sites Design, develop, implement and maintain the council's Azure-cloud network environment providing IAAS and PAAS instances, along with connections to remote sites and third parties Maintain, support and develop Cisco and Fortinet firewalls in our on-premises datacentre, our local sites, and in the Azure cloud Maintain, support and develop switching, routing and wifi solutions across our sites across the Council area, including libraries, leisure centres, day centres and staff offices Support and develop our Teams telephony solution with contact centre integration Develop, implement and maintain IT wifi network solutions to new sites and service areas, such as wifi to new sites and connectivity to new providers Develop, implement and maintain our new Voice AI solutions, connecting to existing and new applications Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes Skills and Experience: Proven experience of a Network Engineer in a large organisation and have the ability to hit the ground running Proficiency in configuring and supporting Azure Network environments An expert supporting contact centre and Voice AI solutions such as those provided by Cirrus and AWS Expertise in providing 3rd line Network and Telephony support Excellent technical and customer skills, acting as a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff Qualifications: Cisco CCNA and upwards Fortinet Certified Professional Microsoft Teams administrator This is an opportunity to be involved in developing our new Azure platform which will host all our systems. You will work with tools across Microsoft's cloud platform along with cloud based firewall solutions. You will also manage, maintain and improve our more traditional switching and edge devices and the internet connectivity to sites across the Council. It is a challenging and rewarding role within a supportive team environment and you will have a chance to make a significant impact on Central Bedfordshire Council's IT network. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Administrator, Network Technician, Network Analyst, Network Specialist, Network Architect, Systems Engineer, IT Infrastructure Engineer, Network Operations Engineer, Network Support Engineer, IT Network Consultant will also be considered.
May 01, 2024
Full time
Central Bedfordshire Council are seeking experienced Network Engineers to support our key projects and work streams. This is a 12 months contract role on a hybrid working basis. Due to the nature of the work, you will be required to work frequently at a CBC location. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities: You will have a critical role in moving our data centres into the cloud as well as improving our networks and telephony to key service areas and sites Design, develop, implement and maintain the council's Azure-cloud network environment providing IAAS and PAAS instances, along with connections to remote sites and third parties Maintain, support and develop Cisco and Fortinet firewalls in our on-premises datacentre, our local sites, and in the Azure cloud Maintain, support and develop switching, routing and wifi solutions across our sites across the Council area, including libraries, leisure centres, day centres and staff offices Support and develop our Teams telephony solution with contact centre integration Develop, implement and maintain IT wifi network solutions to new sites and service areas, such as wifi to new sites and connectivity to new providers Develop, implement and maintain our new Voice AI solutions, connecting to existing and new applications Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes Skills and Experience: Proven experience of a Network Engineer in a large organisation and have the ability to hit the ground running Proficiency in configuring and supporting Azure Network environments An expert supporting contact centre and Voice AI solutions such as those provided by Cirrus and AWS Expertise in providing 3rd line Network and Telephony support Excellent technical and customer skills, acting as a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff Qualifications: Cisco CCNA and upwards Fortinet Certified Professional Microsoft Teams administrator This is an opportunity to be involved in developing our new Azure platform which will host all our systems. You will work with tools across Microsoft's cloud platform along with cloud based firewall solutions. You will also manage, maintain and improve our more traditional switching and edge devices and the internet connectivity to sites across the Council. It is a challenging and rewarding role within a supportive team environment and you will have a chance to make a significant impact on Central Bedfordshire Council's IT network. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Administrator, Network Technician, Network Analyst, Network Specialist, Network Architect, Systems Engineer, IT Infrastructure Engineer, Network Operations Engineer, Network Support Engineer, IT Network Consultant will also be considered.
Employer description: Based in the heart of Bridgwater, Somerset, PC Comms has been supporting businesses in the Southwest of England since 2003. From humble beginnings, operating in the garage of its founder, Harley Brown, PC Comms has continuously grown in size and reputation. Regardless of our development and the size of businesses that we are thankful to work with, the founding philosophy has remained the same. Overview: We are currently looking for two Infrastructure Technician Apprentices to provide support to internal and external customers, helping them to be productive when using technology to their job role, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity. This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. Salary: £14,560 per annum. Key Tasks & Responsibilities: will include but not be limited to: Field incoming help requests from end users via both telephone and email in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritise and schedule problems. Escalate problems (when required) to the appropriately 2nd and 3rd line engineers. Record, track, and document the help desk request problem solving Process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by Hosted Accounts. What we are looking for: Exceptional customer service skills, verbal / written communication, and telephone manner Logical problem solver The ability to work independently or as part of a team Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows Active Directory Administration (passwords, users, groups, permissions) Office 365 Administration (passwords, users, groups, permissions) Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 40 hours a week, Monday to Friday (8:30am to 5:30pm) What's in it for you? We believe that success is built from within and as an employee of PC Comms we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role 22 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression Staff and Customer referral scheme Great transport links with free onsite parking Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: Based in the heart of Bridgwater, Somerset, PC Comms has been supporting businesses in the Southwest of England since 2003. From humble beginnings, operating in the garage of its founder, Harley Brown, PC Comms has continuously grown in size and reputation. Regardless of our development and the size of businesses that we are thankful to work with, the founding philosophy has remained the same. Overview: We are currently looking for two Infrastructure Technician Apprentices to provide support to internal and external customers, helping them to be productive when using technology to their job role, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity. This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. Salary: £14,560 per annum. Key Tasks & Responsibilities: will include but not be limited to: Field incoming help requests from end users via both telephone and email in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritise and schedule problems. Escalate problems (when required) to the appropriately 2nd and 3rd line engineers. Record, track, and document the help desk request problem solving Process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by Hosted Accounts. What we are looking for: Exceptional customer service skills, verbal / written communication, and telephone manner Logical problem solver The ability to work independently or as part of a team Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows Active Directory Administration (passwords, users, groups, permissions) Office 365 Administration (passwords, users, groups, permissions) Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 40 hours a week, Monday to Friday (8:30am to 5:30pm) What's in it for you? We believe that success is built from within and as an employee of PC Comms we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role 22 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression Staff and Customer referral scheme Great transport links with free onsite parking Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Summary of Role Head Resourcing are recruiting for an experienced Data Centre Services, SCCM Infrastructure Engineer to join the core infrastructure team within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is based in Livingston, Glenrothes or Harlow 2 days per week minimum on site. There is no sponsorship for this role and the applicant must have a British passport. Due to the nature of the role candidates who do not have a British passport can not be considered. Main Duties Setup and Manage Deployments using System Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management) Ensure adherence to best practices and integration processes Develop, build, test and maintain gold images containing operating system and core applications for distribution to virtual server and virtual desktop infrastructure, Ensure monitoring of Data Centre hardware and software for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Be part of and out of hours in call support rota. Candidate Requirements: Proven experience as an SCCM Integration Engineer or similar role Experience in management of Microsoft Endpoint Manager, Configuration Manager (SCCM) infrastructure Experience with server builds, Images and automating patch management Virtualization (VMware), Datacentre Server and Storage platforms Ability to automate tasks in SCCM Ability to manage multiple tasks and meet deadlines Experience managing GPOs Experience with Active Directory Experience in large-scale and complex environments Benefits A salary of £50k - £60k Company pension that contributes up to 10.5% A bonus up to 4% 25 days holiday + public holidays 6 x salary life assurance
May 01, 2024
Full time
Summary of Role Head Resourcing are recruiting for an experienced Data Centre Services, SCCM Infrastructure Engineer to join the core infrastructure team within the Digital Technology function for an aerospace and defence company. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems. This role is based in Livingston, Glenrothes or Harlow 2 days per week minimum on site. There is no sponsorship for this role and the applicant must have a British passport. Due to the nature of the role candidates who do not have a British passport can not be considered. Main Duties Setup and Manage Deployments using System Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds patch management) Ensure adherence to best practices and integration processes Develop, build, test and maintain gold images containing operating system and core applications for distribution to virtual server and virtual desktop infrastructure, Ensure monitoring of Data Centre hardware and software for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management, Request management and Problem management. Perform 3rd party update configuration and management Be part of and out of hours in call support rota. Candidate Requirements: Proven experience as an SCCM Integration Engineer or similar role Experience in management of Microsoft Endpoint Manager, Configuration Manager (SCCM) infrastructure Experience with server builds, Images and automating patch management Virtualization (VMware), Datacentre Server and Storage platforms Ability to automate tasks in SCCM Ability to manage multiple tasks and meet deadlines Experience managing GPOs Experience with Active Directory Experience in large-scale and complex environments Benefits A salary of £50k - £60k Company pension that contributes up to 10.5% A bonus up to 4% 25 days holiday + public holidays 6 x salary life assurance
Senior/2nd/3rd Line IT Technical Support Analyst Permanent (Competitive Salary)Edinburgh (Hybrid Working)Posted 25/04/24CVs by AsapStart Date Apr - Jul 24 Meraki Talent's renewable energy client is looking to recruit aSenior/2nd/3rd Line IT Technical Support Analyst to join the company. The organisation has been on an upwards trajectory and has an exceptional appetite for growth and diversification within the renewable energy space and expanding into different global territories and technologies. As a Senior IT Support Engineer your role will be to oversee the Infrastructure Operation & Support, providing expert guidance to the IT support team and ensuring smooth functioning of key IT systems and services organization-wide. They are looking for someone who comes from a Microsoft 365 background in Infrastructure or senior IT Support positions. Responsibilities of the Senior/2nd/3rd Line IT Technical Support Analyst Provide advanced support and administration for Microsoft 365/Azure Services Maintain cloud infrastructure Implement security and compliance frameworks Install, migrate, and manage Windows Server and Desktop Operating Systems Employ automation and scripting (PowerShell, Bash, Python, etc.) Resolve end-user issues through troubleshooting and offer application support Experience of the Senior/2nd/3rd Line IT Technical Support Analyst Experience in an Infrastructure or senior IT Support Position Demonstrated expertise in Microsoft 365 environment Ideally and understanding of Azure Strong Communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, IT Engineer, M365, Azure, Microsoft Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
May 01, 2024
Full time
Senior/2nd/3rd Line IT Technical Support Analyst Permanent (Competitive Salary)Edinburgh (Hybrid Working)Posted 25/04/24CVs by AsapStart Date Apr - Jul 24 Meraki Talent's renewable energy client is looking to recruit aSenior/2nd/3rd Line IT Technical Support Analyst to join the company. The organisation has been on an upwards trajectory and has an exceptional appetite for growth and diversification within the renewable energy space and expanding into different global territories and technologies. As a Senior IT Support Engineer your role will be to oversee the Infrastructure Operation & Support, providing expert guidance to the IT support team and ensuring smooth functioning of key IT systems and services organization-wide. They are looking for someone who comes from a Microsoft 365 background in Infrastructure or senior IT Support positions. Responsibilities of the Senior/2nd/3rd Line IT Technical Support Analyst Provide advanced support and administration for Microsoft 365/Azure Services Maintain cloud infrastructure Implement security and compliance frameworks Install, migrate, and manage Windows Server and Desktop Operating Systems Employ automation and scripting (PowerShell, Bash, Python, etc.) Resolve end-user issues through troubleshooting and offer application support Experience of the Senior/2nd/3rd Line IT Technical Support Analyst Experience in an Infrastructure or senior IT Support Position Demonstrated expertise in Microsoft 365 environment Ideally and understanding of Azure Strong Communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, IT Engineer, M365, Azure, Microsoft Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
Unlock Your Potential as an Infrastructure Engineer! Join Our Prestigious Defense Team! ? Are you an Infrastructure Specialist yearning for a new and exciting challenge? Look no further! We're on the lookout for dedicated Infrastructure Engineers to join our elite team providing third-line support at one of our most esteemed defense customer sites. Your expertise will shape the technological landscape at one of our outstanding defense secure sites. Tackle both hardware and software support on a large and dynamic secure site,supplying integration reports for new software and hardware while efficiently running software components distribution through Microsoft SCCM. Based Salisbury OR Portsmouth - Hybrid 2 days on site per week . You do need to be eligible for SC and DV Clearance What you'll be doing: Offer top-notch technical support on various client-side technologies, including Windows 10, Microsoft Office Suite, and diverse hardware devices Take charge of SCCM, Ivanti, and VMware environments, ensuring seamless application packaging, software updates, patch management, and endpoint security Collaborate with multi-functional IT teams to implement ground breaking technologies, policies, and procedures, improving the overall client experience Showcase your documentation skills by producing end-user documents and operational procedure documentation for service desk personnel Fix and resolve issues related to network connectivity, printing, and other IT-related problems Take part in after-hours support and maintenance activities, demonstrating your commitment to excellence What you'll bring: Microsoft SCCM Administration: Expertise in software distribution, OS deployment, and monthly patches 3rd line experience within a client-side support environment with an understanding of the business impact of problems on the customer Producing end-user documents and operational procedures Experience with Windows 10, Microsoft Office Suite, and various hardware devices. Knowledge of networking fundamentals is a must It would be great if you had: Technical accreditation (e.g., MCSE) is essential, and additional accreditation in other technology areas is a big plus Familiarity with application virtualization (e.g., APPV), VDI management and support, endpoint device control (Ivanti), secure remote access, and ITIL v3 If you're ready to elevate your career in a challenging yet exciting environment, apply now! Join us on this exciting journey, and let's shape the future of defense technology together If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: PermanentLocation: Salisbury or Portsmouth HybridSecurity Clearance Level: Eligible for SC and DVInternal Recruiter: JaneSalary: To £50K25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
May 01, 2024
Full time
Unlock Your Potential as an Infrastructure Engineer! Join Our Prestigious Defense Team! ? Are you an Infrastructure Specialist yearning for a new and exciting challenge? Look no further! We're on the lookout for dedicated Infrastructure Engineers to join our elite team providing third-line support at one of our most esteemed defense customer sites. Your expertise will shape the technological landscape at one of our outstanding defense secure sites. Tackle both hardware and software support on a large and dynamic secure site,supplying integration reports for new software and hardware while efficiently running software components distribution through Microsoft SCCM. Based Salisbury OR Portsmouth - Hybrid 2 days on site per week . You do need to be eligible for SC and DV Clearance What you'll be doing: Offer top-notch technical support on various client-side technologies, including Windows 10, Microsoft Office Suite, and diverse hardware devices Take charge of SCCM, Ivanti, and VMware environments, ensuring seamless application packaging, software updates, patch management, and endpoint security Collaborate with multi-functional IT teams to implement ground breaking technologies, policies, and procedures, improving the overall client experience Showcase your documentation skills by producing end-user documents and operational procedure documentation for service desk personnel Fix and resolve issues related to network connectivity, printing, and other IT-related problems Take part in after-hours support and maintenance activities, demonstrating your commitment to excellence What you'll bring: Microsoft SCCM Administration: Expertise in software distribution, OS deployment, and monthly patches 3rd line experience within a client-side support environment with an understanding of the business impact of problems on the customer Producing end-user documents and operational procedures Experience with Windows 10, Microsoft Office Suite, and various hardware devices. Knowledge of networking fundamentals is a must It would be great if you had: Technical accreditation (e.g., MCSE) is essential, and additional accreditation in other technology areas is a big plus Familiarity with application virtualization (e.g., APPV), VDI management and support, endpoint device control (Ivanti), secure remote access, and ITIL v3 If you're ready to elevate your career in a challenging yet exciting environment, apply now! Join us on this exciting journey, and let's shape the future of defense technology together If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: PermanentLocation: Salisbury or Portsmouth HybridSecurity Clearance Level: Eligible for SC and DVInternal Recruiter: JaneSalary: To £50K25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
May 01, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
IT Support Engineer Are you an IT Support Engineer looking for your next exciting opportunity? A brand-new position has arisen for an IT Support Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the IT Support Engineer, you will be expected to travel to client sites 4 days a week then be based one day a week on-site in Cambridge. You will be expected to have experience of infrastructure (On-prem / cloud) as well as Office 365, Microsoft Azure and Hyper-V. This is a great opportunity for an ambitious Field Service Engineer to further develop their career. The IT Support Engineer will provide direct support to customers and colleagues whilst also having the opportunity to showcase their technical and stakeholder management skills. You will be supporting the business growth, working closely alongside the client teams in order to action and fix any tickets proving 2nd / 3rd line support, putting your Windows and Microsoft Azure knowledge into action. If you want to work for a forward thinking, collaborative organisation, then this could be the role for you. Skills required for IT Support Engineer are: Experience of 2nd / 3rd Line Support Microsoft Azure experience Brilliant communication skills, both written and verbal Experience of working with, Office 365 and Hyper-V Exposure of working in a busy user support environment IT Support Engineer / Windows / Office 365 / 2nd Line Support / 3rd Line Support Salary: £28,000 - £34,000 per year + excellent benefits Location: St Ives, Cambridge Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy
May 01, 2024
Full time
IT Support Engineer Are you an IT Support Engineer looking for your next exciting opportunity? A brand-new position has arisen for an IT Support Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the IT Support Engineer, you will be expected to travel to client sites 4 days a week then be based one day a week on-site in Cambridge. You will be expected to have experience of infrastructure (On-prem / cloud) as well as Office 365, Microsoft Azure and Hyper-V. This is a great opportunity for an ambitious Field Service Engineer to further develop their career. The IT Support Engineer will provide direct support to customers and colleagues whilst also having the opportunity to showcase their technical and stakeholder management skills. You will be supporting the business growth, working closely alongside the client teams in order to action and fix any tickets proving 2nd / 3rd line support, putting your Windows and Microsoft Azure knowledge into action. If you want to work for a forward thinking, collaborative organisation, then this could be the role for you. Skills required for IT Support Engineer are: Experience of 2nd / 3rd Line Support Microsoft Azure experience Brilliant communication skills, both written and verbal Experience of working with, Office 365 and Hyper-V Exposure of working in a busy user support environment IT Support Engineer / Windows / Office 365 / 2nd Line Support / 3rd Line Support Salary: £28,000 - £34,000 per year + excellent benefits Location: St Ives, Cambridge Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy
2nd/3rd LINE TECHNICAL SUPPORT ENGINEER HARROW SALARY UP TO £60,000 DEPENDING ON EXPERIENCE Our client, a Sunday Times 'Best Company to Work for', now require a Technical Support Engineer to join their team. Our client currently run systems in the Cloud (365) and On-prem, however, there is a plan to move to all Services to the Cloud (private & public) so this role will be instrumental in shaping the strategy. It would suit someone who was working as 2nd/3rd level on a Help Desk, with some experience of implementing Projects. Alternatively, someone with good knowledge of 365 who is looking to grow skills and experience. Positive working culture with an experienced team. This role is in addition to current staffing levels. It is office based in Harrow with some flexibility to work from home. Travelling to other offices and operational sites is also part of this role. IT Support - Windows 365 Administrator Ensuring the operational health of the O365 Suite Applications including security, availability, performance, interoperability, and reliability. Troubleshoot various Office 365 issues including connectivity and mobility. Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings. Develop future strategies for Office 365 products and services. Administer and support Office 365 and MS Exchange policies Administer and support system backup and disaster recovery processes. On-prem and Cloud Infrastructure Management including virtual machines (Hyper V), storage solutions, and networking components. Maintaining application & system software at a supported version. Regularly validate backup jobs (VEEAM). Should this excellent Technical Support Engineer role be of interest to you, please submit your CV to Anna Maguire. Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contact you with future opportunities.
May 01, 2024
Full time
2nd/3rd LINE TECHNICAL SUPPORT ENGINEER HARROW SALARY UP TO £60,000 DEPENDING ON EXPERIENCE Our client, a Sunday Times 'Best Company to Work for', now require a Technical Support Engineer to join their team. Our client currently run systems in the Cloud (365) and On-prem, however, there is a plan to move to all Services to the Cloud (private & public) so this role will be instrumental in shaping the strategy. It would suit someone who was working as 2nd/3rd level on a Help Desk, with some experience of implementing Projects. Alternatively, someone with good knowledge of 365 who is looking to grow skills and experience. Positive working culture with an experienced team. This role is in addition to current staffing levels. It is office based in Harrow with some flexibility to work from home. Travelling to other offices and operational sites is also part of this role. IT Support - Windows 365 Administrator Ensuring the operational health of the O365 Suite Applications including security, availability, performance, interoperability, and reliability. Troubleshoot various Office 365 issues including connectivity and mobility. Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings. Develop future strategies for Office 365 products and services. Administer and support Office 365 and MS Exchange policies Administer and support system backup and disaster recovery processes. On-prem and Cloud Infrastructure Management including virtual machines (Hyper V), storage solutions, and networking components. Maintaining application & system software at a supported version. Regularly validate backup jobs (VEEAM). Should this excellent Technical Support Engineer role be of interest to you, please submit your CV to Anna Maguire. Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contact you with future opportunities.
System/Network Engineer Upto -£40,000 per anum - DOE of 3rd line support Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Systems/Network Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure.You must be upskilled to 3rd line experience, with the understanding that this role will still include 1st and 2nd line trouble shooting, over desk based queires. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components:Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Company hotel credit card Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
May 01, 2024
Full time
System/Network Engineer Upto -£40,000 per anum - DOE of 3rd line support Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Systems/Network Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure.You must be upskilled to 3rd line experience, with the understanding that this role will still include 1st and 2nd line trouble shooting, over desk based queires. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components:Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Company hotel credit card Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
Provide seamless collaboration between information security and the IT Operations teams, providing expertise on application, infrastructure, and network security. The SecOps engineer ensures the implementation of technical security controls supporting effective risk mitigation and contributing to the continual improvement of the company's security posture and ISO 27001 management system. Client Details A global leading research-based pharmaceutical company working in the neurology and oncology therapeutic areas. Description Design, build, install, and configure security solutions for on prem and cloud environments Proactively monitor security solutions (SIEM, threat detection and data security (Varonis), endpoint protection, network analytics etc.) for alerts, conducting event analysis, and incident management Document technical standards to meet corporate security policies and industry best practice Ensure appropriate technical measures are in place, to comply with legislation and regulations such as GDPR, GxP, and with ISO 27001 Conduct vulnerability scanning, analysis, and remediation Perform security reviews, identify gaps in security architecture, and apply appropriate remediation Participate in Change Advisory Board (CAB) to ensure that any security impacts of upcoming changes are appropriately managed, to minimise risk and exposure Triage, analysis, and prioritisation of security incidents Identify root cause of security issues and design appropriate solutions Contribute as a key member of the EMEA region, in the global information security management system activities Act as EMEA initial point of contact for any out of hours P1 security incidents. Regularly attend global security calls. Due to scheduling challenges these calls may fall outside UK core business hours. Profile Varonis Data Security Platform: DatAdvantage Vulnerability Scanning and Management: Qualys Patch Management: SCCM/Endpoint Manager and WSUS Endpoint Security: Symantec Endpoint Protection (SEP) Security Information and Event Management (SIEM): QRadar Email Security: Cisco Secure Email, Microsoft Office365 Cloud Platforms: Azure and AWS Active Directory: ADFS, Group Policy, PowerShell (desirable) Network Protocols: TCP/IP, SMB, DNS, DHCP and associated services Network Management and Monitoring: Cisco ISE, CISCO DNAC, Cisco Stealthwatch Microsoft Windows Server and Client (Wintel) Virtual Platform: VMWare vCenter and Horizon VDI Service Management: ServiceNow Microsoft Office Applications: Excel, Word, Project, Visio Job Offer Competitive Salary Hybrid working Holiday: 26 days, increased with service Annual discretionary Bonus: based on individual and co. performance - up to a maximum of 15% Pension: Up to 5% Employee, 10% Employer (starts at 3% Employee, 6% Employer on day 1) Health Insurance: Aviva - employee only (family members through discounted monthly payroll deduction if required). Dental Insurance: Denplan - employee only (family members through discounted monthly payroll deduction if required). Life Assurance: 4 x Basic salary PHI Cover (long term disability/income insurance). Payment of up to two professional subscriptions pa
May 01, 2024
Full time
Provide seamless collaboration between information security and the IT Operations teams, providing expertise on application, infrastructure, and network security. The SecOps engineer ensures the implementation of technical security controls supporting effective risk mitigation and contributing to the continual improvement of the company's security posture and ISO 27001 management system. Client Details A global leading research-based pharmaceutical company working in the neurology and oncology therapeutic areas. Description Design, build, install, and configure security solutions for on prem and cloud environments Proactively monitor security solutions (SIEM, threat detection and data security (Varonis), endpoint protection, network analytics etc.) for alerts, conducting event analysis, and incident management Document technical standards to meet corporate security policies and industry best practice Ensure appropriate technical measures are in place, to comply with legislation and regulations such as GDPR, GxP, and with ISO 27001 Conduct vulnerability scanning, analysis, and remediation Perform security reviews, identify gaps in security architecture, and apply appropriate remediation Participate in Change Advisory Board (CAB) to ensure that any security impacts of upcoming changes are appropriately managed, to minimise risk and exposure Triage, analysis, and prioritisation of security incidents Identify root cause of security issues and design appropriate solutions Contribute as a key member of the EMEA region, in the global information security management system activities Act as EMEA initial point of contact for any out of hours P1 security incidents. Regularly attend global security calls. Due to scheduling challenges these calls may fall outside UK core business hours. Profile Varonis Data Security Platform: DatAdvantage Vulnerability Scanning and Management: Qualys Patch Management: SCCM/Endpoint Manager and WSUS Endpoint Security: Symantec Endpoint Protection (SEP) Security Information and Event Management (SIEM): QRadar Email Security: Cisco Secure Email, Microsoft Office365 Cloud Platforms: Azure and AWS Active Directory: ADFS, Group Policy, PowerShell (desirable) Network Protocols: TCP/IP, SMB, DNS, DHCP and associated services Network Management and Monitoring: Cisco ISE, CISCO DNAC, Cisco Stealthwatch Microsoft Windows Server and Client (Wintel) Virtual Platform: VMWare vCenter and Horizon VDI Service Management: ServiceNow Microsoft Office Applications: Excel, Word, Project, Visio Job Offer Competitive Salary Hybrid working Holiday: 26 days, increased with service Annual discretionary Bonus: based on individual and co. performance - up to a maximum of 15% Pension: Up to 5% Employee, 10% Employer (starts at 3% Employee, 6% Employer on day 1) Health Insurance: Aviva - employee only (family members through discounted monthly payroll deduction if required). Dental Insurance: Denplan - employee only (family members through discounted monthly payroll deduction if required). Life Assurance: 4 x Basic salary PHI Cover (long term disability/income insurance). Payment of up to two professional subscriptions pa
Nigel Wright Recruitment
Newcastle Upon Tyne, Tyne And Wear
THE OPPORTUNITYMy client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes. Additionally, there is the chance to participate in broader project-based endeavours. Salary : £30,000 - £35,000Location : Newcastle - Upon - TyneHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday - Friday : 9am - 5pm THE ROLEThe role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure.Key Responsibilities: Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance. Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system. Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure. Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team. Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure. YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate: Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus. Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups. Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix. Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team.If you are interested in learning more, please apply online or reach out to me via email.
May 01, 2024
Full time
THE OPPORTUNITYMy client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes. Additionally, there is the chance to participate in broader project-based endeavours. Salary : £30,000 - £35,000Location : Newcastle - Upon - TyneHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday - Friday : 9am - 5pm THE ROLEThe role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure.Key Responsibilities: Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance. Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system. Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure. Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team. Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure. YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate: Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus. Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups. Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix. Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team.If you are interested in learning more, please apply online or reach out to me via email.
2nd Line Infrastructure Engineer Clearance: High level of security clearance - DV Location: Full-time onsite to Huntingdon, Cambridge shire UK Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate. Are you ready your next challenge? Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Your Role and Responsibilities The preferred candidate will demonstrate effective application of IT Support and extensive knowledge across a variety of technologies such as, Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Windows 10, Microsoft Deployment Toolkit, Microsoft Stack Technologies (Sharepoint / SQL Server), Anti-Virus applications, Geo-Spatial applications, networking technologies and storage. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will include providing remote support via telephone, so excellent communication skills are essential. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. Who do we need? We are looking for someone with a passion for IT Support, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support; Have excellent knowledge of Windows Desktop Environments such as Windows 10; Have good general knowledge of Virtualized Environments such as VMware and Hyper-V; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, MS SQL, MS Exchange & CLI tooling such as PowerShell; Have good general knowledge of SAN storage technologies; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer Possess excellent communication skills Have experience of producing and updating technical documentation to a high standard; Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
May 01, 2024
Full time
2nd Line Infrastructure Engineer Clearance: High level of security clearance - DV Location: Full-time onsite to Huntingdon, Cambridge shire UK Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate. Are you ready your next challenge? Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Your Role and Responsibilities The preferred candidate will demonstrate effective application of IT Support and extensive knowledge across a variety of technologies such as, Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Windows 10, Microsoft Deployment Toolkit, Microsoft Stack Technologies (Sharepoint / SQL Server), Anti-Virus applications, Geo-Spatial applications, networking technologies and storage. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will include providing remote support via telephone, so excellent communication skills are essential. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. Who do we need? We are looking for someone with a passion for IT Support, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support; Have excellent knowledge of Windows Desktop Environments such as Windows 10; Have good general knowledge of Virtualized Environments such as VMware and Hyper-V; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, MS SQL, MS Exchange & CLI tooling such as PowerShell; Have good general knowledge of SAN storage technologies; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer Possess excellent communication skills Have experience of producing and updating technical documentation to a high standard; Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
May 01, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. This role requires regular shift working. You will be required to do 14 shifts over a 28-day period: this consists of 7 day shifts each covering 07:00am - 07:00pm, and 7-night shifts each covering 07:00pm - 07:00am. The post attracts a shift allowance of 20% of the salary. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Please note - this role requires you to pass a security clearance check. For further information on this please see selection process details. Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
May 01, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. This role requires regular shift working. You will be required to do 14 shifts over a 28-day period: this consists of 7 day shifts each covering 07:00am - 07:00pm, and 7-night shifts each covering 07:00pm - 07:00am. The post attracts a shift allowance of 20% of the salary. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Please note - this role requires you to pass a security clearance check. For further information on this please see selection process details. Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
At Stena Drilling we operate our business with a focus on our core values of Care, Innovation and Performance. With a worldwide operational presence, we are one of the world's foremost independent drilling contractors. We currently have an exciting opportunity for an IT Engineer to join our Onshore Team, based at our Stena Drilling Office, on the South side of Aberdeen City. Some of the duties and responsibilities will include but are not limited to: Work within IT strategy in support of the company's mission and core objectives. Assist in the development of IT policies and procedures. Server, infrastructure and communications support to all offices and offshore sites. Desktop support to all offices and offshore sites. Support of telephony, AV & conferencing systems. Support of mobile devices (smart phones & tablets). Visit offshore units and worldwide shore offices as necessary. Monitoring of systems using industry standard tools. Evaluating users' needs and investigate alternative solutions. Liaise with 3rd party service providers. Provide assistance to IT Project Team as required. Run user workshops and training as required. Work Order tracking & documentation. Participate in on-call and shift rotas. Implement IT Changes in line with the IT Change Management Procedure (L2-DOC-IT5892). Maintain high level of awareness in IT, Information, and Cyber Security and provide information and advice to others as necessary. Work with elevated account privileges and permissions in line with documented procedures. Attend relevant training courses as identified and follow up with exams/qualifications if available. Any other duties as required by the IT Manager. Suitable applicants should ideally have: A relevant university degree and/or professional certification in IT, such as MCTS/MCITP or VCP Experience in IT support and service desk roles, both in-house and remote, using various tools and methods Knowledge of IP networking, including LAN, WAN, and VLAN, and related technologies, such as Cisco Meraki, satellite and WAN communications, and acceleration Proficiency in Microsoft products and services, such as Office 365, Azure, Windows Server, Exchange Server, Windows, Office, SharePoint, SQL Server, Systems Centre, Forefront, and licensing requirements Familiarity with VMware and storage systems, HP server, storage, and networking hardware, IP telephony and video conferencing systems, and backup systems Understanding of ITIL, Agile, and Scrum frameworks and methodologies Oil and gas sector experience and offshore survival, preferably with experience in offshore IT implementations Excellent communication, presentation, organization, problem-solving, teamwork, and self-learning skills Ability to handle user tickets on a daily basis, travel internationally and be responsible for their own learning and development. Commitment to a positive working environment and professional service delivery.
May 01, 2024
Full time
At Stena Drilling we operate our business with a focus on our core values of Care, Innovation and Performance. With a worldwide operational presence, we are one of the world's foremost independent drilling contractors. We currently have an exciting opportunity for an IT Engineer to join our Onshore Team, based at our Stena Drilling Office, on the South side of Aberdeen City. Some of the duties and responsibilities will include but are not limited to: Work within IT strategy in support of the company's mission and core objectives. Assist in the development of IT policies and procedures. Server, infrastructure and communications support to all offices and offshore sites. Desktop support to all offices and offshore sites. Support of telephony, AV & conferencing systems. Support of mobile devices (smart phones & tablets). Visit offshore units and worldwide shore offices as necessary. Monitoring of systems using industry standard tools. Evaluating users' needs and investigate alternative solutions. Liaise with 3rd party service providers. Provide assistance to IT Project Team as required. Run user workshops and training as required. Work Order tracking & documentation. Participate in on-call and shift rotas. Implement IT Changes in line with the IT Change Management Procedure (L2-DOC-IT5892). Maintain high level of awareness in IT, Information, and Cyber Security and provide information and advice to others as necessary. Work with elevated account privileges and permissions in line with documented procedures. Attend relevant training courses as identified and follow up with exams/qualifications if available. Any other duties as required by the IT Manager. Suitable applicants should ideally have: A relevant university degree and/or professional certification in IT, such as MCTS/MCITP or VCP Experience in IT support and service desk roles, both in-house and remote, using various tools and methods Knowledge of IP networking, including LAN, WAN, and VLAN, and related technologies, such as Cisco Meraki, satellite and WAN communications, and acceleration Proficiency in Microsoft products and services, such as Office 365, Azure, Windows Server, Exchange Server, Windows, Office, SharePoint, SQL Server, Systems Centre, Forefront, and licensing requirements Familiarity with VMware and storage systems, HP server, storage, and networking hardware, IP telephony and video conferencing systems, and backup systems Understanding of ITIL, Agile, and Scrum frameworks and methodologies Oil and gas sector experience and offshore survival, preferably with experience in offshore IT implementations Excellent communication, presentation, organization, problem-solving, teamwork, and self-learning skills Ability to handle user tickets on a daily basis, travel internationally and be responsible for their own learning and development. Commitment to a positive working environment and professional service delivery.
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 23/34. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This role would be best suited to someone who has started their career in 2nd line support and advanced their career in Cloud Technologies and Virtualisation . You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Resolving complex tickets in a timely manner Microsoft Office 365 Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Exposure to Citrix/ RDS environments Benefits include: Unlimited annual leave (yes seriously) Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion
Apr 30, 2024
Full time
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 23/34. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This role would be best suited to someone who has started their career in 2nd line support and advanced their career in Cloud Technologies and Virtualisation . You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Resolving complex tickets in a timely manner Microsoft Office 365 Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Exposure to Citrix/ RDS environments Benefits include: Unlimited annual leave (yes seriously) Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion