Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
Mar 01, 2024
Full time
Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Position Summary Arcesium seeks an experienced Solutions Architect to join our Forward Deployed team in Client and Partner Development. As part of the Forward Deployed Team, you will draw on your technical expertise and business acumen and apply the insights you have gained through experience to support the requirements of Arcesium's growing client base, which comprises some of the world's most sophisticated financial services institutions. Responsibilities Partner with Sales Executives during meetings and conversations with high level client stakeholders (e.g., C-suite, operations, technology, data managers) to represent Arcesium's technology capabilities and demonstrate how we can accelerate their data strategy. You will follow up by writing proposals and preparing/presenting other relevant materials, and managing expectations by highlighting any unforeseen project risks, suggesting ways they can be mitigated. Deconstruct client problems into their component parts, design scalable solutions in collaboration with other Arcesium colleagues (e.g., Forward Deployed Software Engineers, Forward Deployed Data Strategists, and Product Managers) Work with clients to define project phases and including proof-of-concepts Drive new product innovation and software development; suggest ways to reduce costs and improve processes Work closely with client developers to get them up to speed on Arcesium's technical architecture; deliver API training to them Qualifications 8+ years of experience in client-facing roles that required a high degree of consultative and solution skills; experience gained in FinTech is a plus Software engineering background, hands-on coding experience, design knowledge and architecture intelligence, cloud solutions knowledge, and data analysis techniques Experience driving cross-functional medium and large-scale projects across business and technology domains Strong interpersonal skills: stakeholder management, communication, influencing, persuasion, and critical thinking skills, and the ability to build and maintain collaborative internal and external relationships Arcesium's Personal Data Privacy Notice for Candidates is linked here .
Apr 30, 2024
Full time
Position Summary Arcesium seeks an experienced Solutions Architect to join our Forward Deployed team in Client and Partner Development. As part of the Forward Deployed Team, you will draw on your technical expertise and business acumen and apply the insights you have gained through experience to support the requirements of Arcesium's growing client base, which comprises some of the world's most sophisticated financial services institutions. Responsibilities Partner with Sales Executives during meetings and conversations with high level client stakeholders (e.g., C-suite, operations, technology, data managers) to represent Arcesium's technology capabilities and demonstrate how we can accelerate their data strategy. You will follow up by writing proposals and preparing/presenting other relevant materials, and managing expectations by highlighting any unforeseen project risks, suggesting ways they can be mitigated. Deconstruct client problems into their component parts, design scalable solutions in collaboration with other Arcesium colleagues (e.g., Forward Deployed Software Engineers, Forward Deployed Data Strategists, and Product Managers) Work with clients to define project phases and including proof-of-concepts Drive new product innovation and software development; suggest ways to reduce costs and improve processes Work closely with client developers to get them up to speed on Arcesium's technical architecture; deliver API training to them Qualifications 8+ years of experience in client-facing roles that required a high degree of consultative and solution skills; experience gained in FinTech is a plus Software engineering background, hands-on coding experience, design knowledge and architecture intelligence, cloud solutions knowledge, and data analysis techniques Experience driving cross-functional medium and large-scale projects across business and technology domains Strong interpersonal skills: stakeholder management, communication, influencing, persuasion, and critical thinking skills, and the ability to build and maintain collaborative internal and external relationships Arcesium's Personal Data Privacy Notice for Candidates is linked here .
Control Risks VANTAGE seeks an experienced leader as Head of Digital Product & Automation. Reporting to the VANTAGE Partner, you'll drive digital product strategy aligned with market trends, focusing on Integrity Risk, Automated Screening, ESG, and AI. Lead Gateway platform strategy, collaborate with product manager, and drive commercial success. Oversee automation opportunities in diligence, screening, and research. Align with firm's broader digital strategy for impactful outcomes. What you'll do: Digital Product Innovation Lead digital strategy and tech innovation alongside the VANTAGE Global Partner. Utilise expertise in industry technology and compliance sector to drive forward our digital initiatives. Collaborate with Gateway Project Manager to drive platform development, ensuring product success and expanding into new areas like UBO and AI to capture revenue opportunities. Collaborate with firm leaders on digital strategy and transformation, integrating and leveraging technology investments. Forge strong relationships with the Global Head of Digital Strategy and tech teams to align VANTAGE initiatives with broader projects and strategies. Work closely with the leadership of other Control Risks practices and units to maximize cross-practice digitally-derived commercial opportunities and collaboration. Collaborate with internal stakeholders and clients to develop new products addressing market needs. Oversee commercial policy, stakeholder management, pricing, and go-to-market strategy for these digital products. Identify and build relationships with critical players in the wider market that will be relevant for VANTAGE in developing new technology partnerships and commercial opportunities. Support Global Partner and relevant stakeholders on new technology initiatives and opportunities outside of the core VANTAGE proposition, as relevant. Maintain and continually develop deep knowledge of industry trends and regulatory developments in areas such as ABC compliance, ESG, and AI to inform product development strategies. Participate in thought leadership initiatives such as webinars, podcasts, presentations, and publications to enhance the company's reputation and industry influence. Operations, Automation, & Scale Lead the strategic assessment of existing VANTAGE processes to identify practical opportunities for automation and technology-driven efficiency improvements. Collaborate with Global Head of Research & Delivery and senior VANTAGE colleagues to scale research processes using technology. Drive excellence among global research teams with AI and other solutions where applicable. Work with Head of Screening to drive up efficiencies and scalability leveraging various available technologies, and position for high margin growth. Commercial focus The Head of Digital Product & Automation will primarily focus on internal tech opportunities but should also actively pursue commercial and client opportunities in the broader market. Where relevant, the new Head of Digital Product & Automation will assist in commercial activities, collaborating with regional VANTAGE commercial teams, Markets & Partnerships/Account Management teams, and colleagues in other practices, highlighting the value of VANTAGE and its solutions to win work effectively. Elevate VANTAGE's brand as a leading technology enhanced compliance and diligence solution both internally and externally. Drive new commercial opportunities by advocating for VANTAGE's prominence in the market. Support commercial teams as needed negotiating proposals and contracts with customers and ensure their profitability. Provide subject-matter expertise to geo-market leaders across the region. Monitor market changes to identify new opportunities. Who you are: Bachelor's degree (Master's degree preferred) Strong English-language verbal and written communication skills Proven experience in a senior management role within the risk and compliance industry, preferably in due diligence or related fields. Strong understanding of ABC, ESG, and AI technologies, and their implications for risk and compliance. Deep understanding of AI derived technologies, including, but not limited to Generative AI, LLMs, Natural Language Processing (NLP), and a clear view of how they might fit into or support VANTAGE. Demonstrated ability to drive product innovation and bring products to market successfully. Experience delivering quality digital outputs and partnerships in budget-restrained environments. Strong market knowledge and connections to drive new relationships and partnerships to VANTAGE, and ideally evidence of having driven such partnerships in the past to commercial fruition. Excellent stakeholder management skills with the ability to collaborate effectively across departments and levels of the organisation. Exceptional communication and presentation skills, with a track record of engaging with clients, prospects, and industry stakeholders. Strategic thinker with a curious mind and a passion for problem-solving and future-proofing business processes. Significant client-facing experience Candidate must be proactive, entrepreneurial, compelling, exceptional interpersonal, with a high degree of personal confidence to build relationships Comfortable operating in a matrixed working environment, with the ability to build trusted internal relationships Is sensitive and responsive to individual and cultural differences, adjusting style to get the best from individual Maintains high standards in dealing with people, is a role model and leads teams and individual performance in a consistent and professional manner. Ensures sound commercial awareness applied to all solutions, harnessing margin improvement Control Risks offers a competitively positioned compensation and benefits package. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.
Apr 30, 2024
Full time
Control Risks VANTAGE seeks an experienced leader as Head of Digital Product & Automation. Reporting to the VANTAGE Partner, you'll drive digital product strategy aligned with market trends, focusing on Integrity Risk, Automated Screening, ESG, and AI. Lead Gateway platform strategy, collaborate with product manager, and drive commercial success. Oversee automation opportunities in diligence, screening, and research. Align with firm's broader digital strategy for impactful outcomes. What you'll do: Digital Product Innovation Lead digital strategy and tech innovation alongside the VANTAGE Global Partner. Utilise expertise in industry technology and compliance sector to drive forward our digital initiatives. Collaborate with Gateway Project Manager to drive platform development, ensuring product success and expanding into new areas like UBO and AI to capture revenue opportunities. Collaborate with firm leaders on digital strategy and transformation, integrating and leveraging technology investments. Forge strong relationships with the Global Head of Digital Strategy and tech teams to align VANTAGE initiatives with broader projects and strategies. Work closely with the leadership of other Control Risks practices and units to maximize cross-practice digitally-derived commercial opportunities and collaboration. Collaborate with internal stakeholders and clients to develop new products addressing market needs. Oversee commercial policy, stakeholder management, pricing, and go-to-market strategy for these digital products. Identify and build relationships with critical players in the wider market that will be relevant for VANTAGE in developing new technology partnerships and commercial opportunities. Support Global Partner and relevant stakeholders on new technology initiatives and opportunities outside of the core VANTAGE proposition, as relevant. Maintain and continually develop deep knowledge of industry trends and regulatory developments in areas such as ABC compliance, ESG, and AI to inform product development strategies. Participate in thought leadership initiatives such as webinars, podcasts, presentations, and publications to enhance the company's reputation and industry influence. Operations, Automation, & Scale Lead the strategic assessment of existing VANTAGE processes to identify practical opportunities for automation and technology-driven efficiency improvements. Collaborate with Global Head of Research & Delivery and senior VANTAGE colleagues to scale research processes using technology. Drive excellence among global research teams with AI and other solutions where applicable. Work with Head of Screening to drive up efficiencies and scalability leveraging various available technologies, and position for high margin growth. Commercial focus The Head of Digital Product & Automation will primarily focus on internal tech opportunities but should also actively pursue commercial and client opportunities in the broader market. Where relevant, the new Head of Digital Product & Automation will assist in commercial activities, collaborating with regional VANTAGE commercial teams, Markets & Partnerships/Account Management teams, and colleagues in other practices, highlighting the value of VANTAGE and its solutions to win work effectively. Elevate VANTAGE's brand as a leading technology enhanced compliance and diligence solution both internally and externally. Drive new commercial opportunities by advocating for VANTAGE's prominence in the market. Support commercial teams as needed negotiating proposals and contracts with customers and ensure their profitability. Provide subject-matter expertise to geo-market leaders across the region. Monitor market changes to identify new opportunities. Who you are: Bachelor's degree (Master's degree preferred) Strong English-language verbal and written communication skills Proven experience in a senior management role within the risk and compliance industry, preferably in due diligence or related fields. Strong understanding of ABC, ESG, and AI technologies, and their implications for risk and compliance. Deep understanding of AI derived technologies, including, but not limited to Generative AI, LLMs, Natural Language Processing (NLP), and a clear view of how they might fit into or support VANTAGE. Demonstrated ability to drive product innovation and bring products to market successfully. Experience delivering quality digital outputs and partnerships in budget-restrained environments. Strong market knowledge and connections to drive new relationships and partnerships to VANTAGE, and ideally evidence of having driven such partnerships in the past to commercial fruition. Excellent stakeholder management skills with the ability to collaborate effectively across departments and levels of the organisation. Exceptional communication and presentation skills, with a track record of engaging with clients, prospects, and industry stakeholders. Strategic thinker with a curious mind and a passion for problem-solving and future-proofing business processes. Significant client-facing experience Candidate must be proactive, entrepreneurial, compelling, exceptional interpersonal, with a high degree of personal confidence to build relationships Comfortable operating in a matrixed working environment, with the ability to build trusted internal relationships Is sensitive and responsive to individual and cultural differences, adjusting style to get the best from individual Maintains high standards in dealing with people, is a role model and leads teams and individual performance in a consistent and professional manner. Ensures sound commercial awareness applied to all solutions, harnessing margin improvement Control Risks offers a competitively positioned compensation and benefits package. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.
About the job At Hopper, we're on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world's fastest-growing mobile first travel marketplace - one that enables our customers to save money and travel better. The vision of the payments team is to provide a magical and frictionless payment experience to our customers. We will do this by supporting all the major payment methods ('unlocking choice'), optimizing our payment stack ('frictionless payments'), and unifying and powering all payments flows at Hopper (Flights, Hotels, Homes, Rental Cars, Attractions & more) as well as our Hopper Cloud offering (Whitelabel solution). Our long term vision is to remove any financial barriers to travel and truly make travel accessible to everyone. It's cheaper, better and easier to purchase travel with Hopper! In this role, you'll be working alongside a team of talented engineers and partner with product, design, and data science to prioritize, estimate, and implement new product features in an Agile environment. What would your day-to-day look like: Ship your first code in days, iterating on features in an Agile manner leveraging Scala and technologies like Spanner, pub/sub, GCP Big Query Build robust and performant infrastructure that supports millions of dollars of revenue Make important architectural decisions about core backend systems Coach and mentor developers at various stages of their career. Collaborate with a diverse group of people, giving and receiving feedback for growth Execute on big opportunities, helping Hopper rise to the top of the travel industry An ideal candidate has: 8+ years experience thriving in backend engineering positions and delivering user experiences at scale A strong understanding of distributed systems and how architectural decisions affect performance and maintainability A strong understanding of site reliability and operations A passionate focus on quality, writing testable code that performs and scales Close collaboration with software engineers (backend and mobile), product managers, data scientists, and designers to deliver rapid value to end-users Nice to have: Backend experience with Scala, Google Cloud, Kubernetes Experience developing B2B products with millions of MAU Experience in the Payments domain Perks of working with us: Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity Monthly cash allowance to cover gym membership (100€) or telework (50€) Hopper covers the cost of employee premiums for private medical and dental coverage via Cigna. Coverage includes: primary medical assistance, dental care, nursing care, specialties, hospitalisation, maternity, preventative medicine and ambulatory services, and is available to extend to dependents. Hopper also offers private life and accident coverage via Surne. Unlimited PTO Puzl coworking All Access Pass OR Work-from-home stipend Entrepreneurial culture where pushing limits and taking risks is everyday business Open communication with management and company leadership Small, dynamic teams = massive impact More about Hopper At Hopper, we are on a mission to become the leading travel platform globally - powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers - with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a global travel agency and travel fintech provider that powers some of the world's largest brands. Through HTS , our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more. Here are just a few stats that demonstrate the company's recent growth: Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships. Our fintech products - including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline. Featured in Apple's Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company's Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world's fastest-growing mobile-first travel marketplace. Come take off with us!
Apr 30, 2024
Full time
About the job At Hopper, we're on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world's fastest-growing mobile first travel marketplace - one that enables our customers to save money and travel better. The vision of the payments team is to provide a magical and frictionless payment experience to our customers. We will do this by supporting all the major payment methods ('unlocking choice'), optimizing our payment stack ('frictionless payments'), and unifying and powering all payments flows at Hopper (Flights, Hotels, Homes, Rental Cars, Attractions & more) as well as our Hopper Cloud offering (Whitelabel solution). Our long term vision is to remove any financial barriers to travel and truly make travel accessible to everyone. It's cheaper, better and easier to purchase travel with Hopper! In this role, you'll be working alongside a team of talented engineers and partner with product, design, and data science to prioritize, estimate, and implement new product features in an Agile environment. What would your day-to-day look like: Ship your first code in days, iterating on features in an Agile manner leveraging Scala and technologies like Spanner, pub/sub, GCP Big Query Build robust and performant infrastructure that supports millions of dollars of revenue Make important architectural decisions about core backend systems Coach and mentor developers at various stages of their career. Collaborate with a diverse group of people, giving and receiving feedback for growth Execute on big opportunities, helping Hopper rise to the top of the travel industry An ideal candidate has: 8+ years experience thriving in backend engineering positions and delivering user experiences at scale A strong understanding of distributed systems and how architectural decisions affect performance and maintainability A strong understanding of site reliability and operations A passionate focus on quality, writing testable code that performs and scales Close collaboration with software engineers (backend and mobile), product managers, data scientists, and designers to deliver rapid value to end-users Nice to have: Backend experience with Scala, Google Cloud, Kubernetes Experience developing B2B products with millions of MAU Experience in the Payments domain Perks of working with us: Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity Monthly cash allowance to cover gym membership (100€) or telework (50€) Hopper covers the cost of employee premiums for private medical and dental coverage via Cigna. Coverage includes: primary medical assistance, dental care, nursing care, specialties, hospitalisation, maternity, preventative medicine and ambulatory services, and is available to extend to dependents. Hopper also offers private life and accident coverage via Surne. Unlimited PTO Puzl coworking All Access Pass OR Work-from-home stipend Entrepreneurial culture where pushing limits and taking risks is everyday business Open communication with management and company leadership Small, dynamic teams = massive impact More about Hopper At Hopper, we are on a mission to become the leading travel platform globally - powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers - with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a global travel agency and travel fintech provider that powers some of the world's largest brands. Through HTS , our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more. Here are just a few stats that demonstrate the company's recent growth: Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships. Our fintech products - including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline. Featured in Apple's Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company's Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world's fastest-growing mobile-first travel marketplace. Come take off with us!
Your new company Hays are working with a professional services organisation based near central Bath to recruit for an IT Service Desk Manager. The role is permanent, paying circa £45,000pa offered full time on site or potentially hybrid working one or two days from home per week. The IT services department are a friendly team with a great culture. The organisation also promotes development & career progression. Your new role In the role you will be responsible for line management, with the service desk (1st & 2nd line analysts) team of 10. You'll work closely with the IT Service Delivery Manager to ensure high quality day to day operational IT support services for the organisation. You'll support the personal development across the team, manage one one to-one and act as an escalation point where necessary. What you'll need to succeed To be considered for this role you must have experience working at manager / team lead level across a busy IT service desk. Ideally, you'll have a hands-on technical background and be able to act as an escalation point where necessary (O365 suite). You'll have experience in day-to-day IT operations & management including conducting performance reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team. You'll need to have excellent soft skills, be a great communicator and be able to liaise with technical and non-technical users and stakeholders across the group. What you'll get in return In return, you'll work for a fantastic organisation in a great team. You'll enjoy a varied day to day and good culture / work environment. The role is paying circa £45,000pa depending on experience and can offer some level of home working for the right candidate. In the role you'll get exposure to a lot of personal development & opportunity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 30, 2024
Full time
Your new company Hays are working with a professional services organisation based near central Bath to recruit for an IT Service Desk Manager. The role is permanent, paying circa £45,000pa offered full time on site or potentially hybrid working one or two days from home per week. The IT services department are a friendly team with a great culture. The organisation also promotes development & career progression. Your new role In the role you will be responsible for line management, with the service desk (1st & 2nd line analysts) team of 10. You'll work closely with the IT Service Delivery Manager to ensure high quality day to day operational IT support services for the organisation. You'll support the personal development across the team, manage one one to-one and act as an escalation point where necessary. What you'll need to succeed To be considered for this role you must have experience working at manager / team lead level across a busy IT service desk. Ideally, you'll have a hands-on technical background and be able to act as an escalation point where necessary (O365 suite). You'll have experience in day-to-day IT operations & management including conducting performance reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team. You'll need to have excellent soft skills, be a great communicator and be able to liaise with technical and non-technical users and stakeholders across the group. What you'll get in return In return, you'll work for a fantastic organisation in a great team. You'll enjoy a varied day to day and good culture / work environment. The role is paying circa £45,000pa depending on experience and can offer some level of home working for the right candidate. In the role you'll get exposure to a lot of personal development & opportunity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Due to growth, we are seeking a talented and experienced Project Manager to join the Major Projects team at Stannah. As the Project Manager within the Major Projects team, you will lead and motivate our project teams to deliver high-quality finished products that exceed our clients' expectations. Safety and profitability will be a key focus for you, whilst endeavouring to minimise any adverse impact on the environment. Within Major Projects, we design and deliver projects on all types of infrastructure construction projects across the UK. This is a great opportunity to make an impact and get involved in some unique projects. Our ideal candidate for this lift project manager job will possess strong leadership skills, a proven track record of successful project management within the lift industry, and a commitment to safety, profitability, and environmental stewardship. Technical lift knowledge and lift industry qualifications are essential for this role. Project management qualifications would be desirable. The successful candidate will predominantly work across London and the South of England. You will be provided with a company car/allowance therefore full clean UK driving licence is essential. If you have previously worked in a Lift Project Manager job, or lift manager job or a similar job within the lift industry, we want to hear from you! Responsibilities: Determine project programmes and oversee all operations. Maintain a strong focus on health and safety throughout all project phases. Build and nurture relationships with key stakeholders. Manage project budgets, and measure profits and margins. Review specifications and deliverables such as drawings. Identify business opportunities and development for current and future projects. Demonstrate a thorough understanding of design and installation processes. Requirements Proven technical experience within the lift industry, preferably in a project management or management capacity. Relevant technical lift industry qualification is essential. Lift specific NVQ3/4 is advantageous Project Management qualification would be desirable. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Company Vehicle We reserve the right to close this vacancy early if we receive high numbers of applications for the role. JBRP1_UKTJ
Apr 30, 2024
Full time
Due to growth, we are seeking a talented and experienced Project Manager to join the Major Projects team at Stannah. As the Project Manager within the Major Projects team, you will lead and motivate our project teams to deliver high-quality finished products that exceed our clients' expectations. Safety and profitability will be a key focus for you, whilst endeavouring to minimise any adverse impact on the environment. Within Major Projects, we design and deliver projects on all types of infrastructure construction projects across the UK. This is a great opportunity to make an impact and get involved in some unique projects. Our ideal candidate for this lift project manager job will possess strong leadership skills, a proven track record of successful project management within the lift industry, and a commitment to safety, profitability, and environmental stewardship. Technical lift knowledge and lift industry qualifications are essential for this role. Project management qualifications would be desirable. The successful candidate will predominantly work across London and the South of England. You will be provided with a company car/allowance therefore full clean UK driving licence is essential. If you have previously worked in a Lift Project Manager job, or lift manager job or a similar job within the lift industry, we want to hear from you! Responsibilities: Determine project programmes and oversee all operations. Maintain a strong focus on health and safety throughout all project phases. Build and nurture relationships with key stakeholders. Manage project budgets, and measure profits and margins. Review specifications and deliverables such as drawings. Identify business opportunities and development for current and future projects. Demonstrate a thorough understanding of design and installation processes. Requirements Proven technical experience within the lift industry, preferably in a project management or management capacity. Relevant technical lift industry qualification is essential. Lift specific NVQ3/4 is advantageous Project Management qualification would be desirable. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Competitive Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Company Vehicle We reserve the right to close this vacancy early if we receive high numbers of applications for the role. JBRP1_UKTJ
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 30, 2024
Full time
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Manager - 40,000 to 50,000 - Croydon Principal IT are working with a well-known construction business based in Croydon that are looking for an IT Manager to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for supervising the daily operations of network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Key Responsibilities: Managing IT budgets, forecast, handling cash flow and enforcing cost-effectiveness. Evaluating risk, developing network recovery and backup processes. Assessing and purchasing new and replacement hardware. Testing, troubleshooting and adjusting information systems to operate effectively. Implementing security of the network, data and its storage and communication systems. To ensure that the Group's servers and peripherals remain up to date with the latest updates and service patches. Act as a link between all aspects of the Group's projects and systems. Oversee an emergency computer swap system. To visit each site monthly, if required, to provide IT service. To implement and administer new systems. Review current hardware capabilities with regard to future expansion plans. To write digital inspection forms as well as any other software requests. Requirements: A full driving license and own transport Proven experience in overseeing Virtual Desktop Infrastructure & Office365 Strong Communication Skills Minimum of 5 year's experience in IT management. Proactive approach to problem-solving and the ability to adapt to changing technological landscapes. The Package: If successful our client is offering a between 40,000 to 50,000 per annum + a favourable holiday allowance plus bank holidays, company contributed pension scheme, yearly bonus, loyalty bonus, cycle to work scheme, health and wellbeing program and life insurance. How to Apply If you are interested in hearing more about this IT Manager Vacancy or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
Apr 30, 2024
Full time
IT Manager - 40,000 to 50,000 - Croydon Principal IT are working with a well-known construction business based in Croydon that are looking for an IT Manager to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for supervising the daily operations of network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Key Responsibilities: Managing IT budgets, forecast, handling cash flow and enforcing cost-effectiveness. Evaluating risk, developing network recovery and backup processes. Assessing and purchasing new and replacement hardware. Testing, troubleshooting and adjusting information systems to operate effectively. Implementing security of the network, data and its storage and communication systems. To ensure that the Group's servers and peripherals remain up to date with the latest updates and service patches. Act as a link between all aspects of the Group's projects and systems. Oversee an emergency computer swap system. To visit each site monthly, if required, to provide IT service. To implement and administer new systems. Review current hardware capabilities with regard to future expansion plans. To write digital inspection forms as well as any other software requests. Requirements: A full driving license and own transport Proven experience in overseeing Virtual Desktop Infrastructure & Office365 Strong Communication Skills Minimum of 5 year's experience in IT management. Proactive approach to problem-solving and the ability to adapt to changing technological landscapes. The Package: If successful our client is offering a between 40,000 to 50,000 per annum + a favourable holiday allowance plus bank holidays, company contributed pension scheme, yearly bonus, loyalty bonus, cycle to work scheme, health and wellbeing program and life insurance. How to Apply If you are interested in hearing more about this IT Manager Vacancy or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
Job order - J(Apply online only) - Permanent Full Time Title Software Consultant Category Software Development/ Engineering City Leatherhead, England - South East, United Kingdom Job Description Software Consultant Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. We are seeking to expand our maintenance team within the Space Data Platforms & Applications Business Unit part of SDI. The project involves the continued maintenance, evolution and modernisation of bespoke Earth Observation applications. The client is a leader in providing world-class EO data services to end users. Phases 1 & 2 of the project have been highly successful leading to an expanded scope for phase 3 extension. Phase 3 is focusing on refreshing the application portfolio using modern software development and testing practices to streamline service delivery as well as systems engineering. We are looking for a Software Consultant who has technical hands-on experience with evolving applications & delivering them into operations, technical authoring skills, and problem solving. They will be responsible for coordinating internal team activities, interacting with internationally based operators and customers, and managing suppliers by ensuring they deliver to time and quality. They will also be able to utilise their experience to manage software releases, diagnose and respond to live incidents and provide technical inputs to discussions with the client. Your future duties and responsibilities Team coordination as Maintenance Service Manager Technical coordination and liaison with third parties Overseeing a well-defined change management process, ensuring all SLAs are met Support systems integration activities Perform Technical Analysis, Requirements Analysis, Interface Definition, Test Specification Contribute to regular client meetings and reporting There will also be opportunities to grow in several different areas, such as cloud computing, containerised applications and DevOps practices Required qualifications to be successful in this role Essential: Excellent verbal and written communication. Ability to multitask, excellent time management, manage client expectations Ability to be hands-on to create automated frameworks, tooling, and scripts Experience with a ticketing system such as ServiceNow, Jira etc. Experience with Bash and common Linux command line tools. Experience with software testing Understanding of version control and configuration management. Excellent time management. Excellent customer service. Desirable skills: Experience with Python or other programming language. Robot Framework Technical writing Jenkins (or other CI/CD framework) Understanding of XML and HTML. Linux administration e.g. networking, storage, firewalls, security. Experience with containerised workloads or environments (e.g. Kubernetes). Cloud administration. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills BASH Configuration Management Linux ServiceNow Software Testing Reference (phone number removed)
Apr 30, 2024
Full time
Job order - J(Apply online only) - Permanent Full Time Title Software Consultant Category Software Development/ Engineering City Leatherhead, England - South East, United Kingdom Job Description Software Consultant Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. We are seeking to expand our maintenance team within the Space Data Platforms & Applications Business Unit part of SDI. The project involves the continued maintenance, evolution and modernisation of bespoke Earth Observation applications. The client is a leader in providing world-class EO data services to end users. Phases 1 & 2 of the project have been highly successful leading to an expanded scope for phase 3 extension. Phase 3 is focusing on refreshing the application portfolio using modern software development and testing practices to streamline service delivery as well as systems engineering. We are looking for a Software Consultant who has technical hands-on experience with evolving applications & delivering them into operations, technical authoring skills, and problem solving. They will be responsible for coordinating internal team activities, interacting with internationally based operators and customers, and managing suppliers by ensuring they deliver to time and quality. They will also be able to utilise their experience to manage software releases, diagnose and respond to live incidents and provide technical inputs to discussions with the client. Your future duties and responsibilities Team coordination as Maintenance Service Manager Technical coordination and liaison with third parties Overseeing a well-defined change management process, ensuring all SLAs are met Support systems integration activities Perform Technical Analysis, Requirements Analysis, Interface Definition, Test Specification Contribute to regular client meetings and reporting There will also be opportunities to grow in several different areas, such as cloud computing, containerised applications and DevOps practices Required qualifications to be successful in this role Essential: Excellent verbal and written communication. Ability to multitask, excellent time management, manage client expectations Ability to be hands-on to create automated frameworks, tooling, and scripts Experience with a ticketing system such as ServiceNow, Jira etc. Experience with Bash and common Linux command line tools. Experience with software testing Understanding of version control and configuration management. Excellent time management. Excellent customer service. Desirable skills: Experience with Python or other programming language. Robot Framework Technical writing Jenkins (or other CI/CD framework) Understanding of XML and HTML. Linux administration e.g. networking, storage, firewalls, security. Experience with containerised workloads or environments (e.g. Kubernetes). Cloud administration. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills BASH Configuration Management Linux ServiceNow Software Testing Reference (phone number removed)
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 30, 2024
Full time
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Job Title: Project Manager Position: Project Manager (6-Month Contract, Hybrid) Location: Exeter, UK Salary: 435/day AN ACTIVE SC CLEARANCE IS REQUIRED FOR THIS ROLE Role Overview: As a Project Manager, you will take charge of leading and managing medium-risk projects to enact business change in alignment with the Corporate Plan. Your responsibilities will span the entire project lifecycle, from initiation to successful completion. Currently, we are seeking a Project Manager experienced in software rollouts, primarily tasked with testing and launching Windows 11 as the successor to Windows 10 across our operational landscape. Additionally, you may coordinate smaller software-related projects concurrently, such as the delivery of a new recruitment applicant tracking system. Key Duties: Delivery: Lead and manage projects to achieve agreed outcomes within time, cost, and quality parameters. Project Management: Oversee day-to-day project operations, set controls, design appropriate project structures, and apply delivery methodologies. Business Case: Coordinate the development of the Business Case. Budget: Monitor project delivery within budget constraints. Resources: Schedule and manage resources independently or within a small team. Benefits Realisation: Identify, measure, track, and ensure the delivery of benefits against the Business Case. Stakeholder Management: Identify key stakeholders and cultivate effective relationships. Risks & Issues: Identify, monitor, and mitigate project risks and issues. Governance: Provide key reports and support effective governance and decision-making. Assurance: Support or implement appropriate project assurance. Change Management: Implement effective Change Management processes to document and deliver changes as agreed with stakeholders. Guidance & Support: Seek and provide appropriate support, guidance, and coaching within the project community. Project Performance & Controls: Develop and implement Project Plans and controls, tracking delivery against milestones. Essential Criteria: Prince2 Practitioner and/or APM (Association for Project Management) Certificate or equivalent project-related experience. Demonstrated experience in delivering projects using standard procedures and methodologies. Proven ability to manage issues and recommend solutions through formal and informal channels to secure effective outcomes. Demonstrated ability to coordinate multiple activities and work streams to deliver customer requirements or business benefits. Excellent communication skills with a track record of successful stakeholder liaison to deliver Business Change. Desirable Criteria: Experience in IT projects related to software rollouts such as client OS upgrades and/or software application installations would be advantageous. If you are passionate about leading impactful projects, adept at navigating complex stakeholder landscapes, and ready to contribute to our mission-driven team, we encourage you to apply.
Apr 30, 2024
Contractor
Job Title: Project Manager Position: Project Manager (6-Month Contract, Hybrid) Location: Exeter, UK Salary: 435/day AN ACTIVE SC CLEARANCE IS REQUIRED FOR THIS ROLE Role Overview: As a Project Manager, you will take charge of leading and managing medium-risk projects to enact business change in alignment with the Corporate Plan. Your responsibilities will span the entire project lifecycle, from initiation to successful completion. Currently, we are seeking a Project Manager experienced in software rollouts, primarily tasked with testing and launching Windows 11 as the successor to Windows 10 across our operational landscape. Additionally, you may coordinate smaller software-related projects concurrently, such as the delivery of a new recruitment applicant tracking system. Key Duties: Delivery: Lead and manage projects to achieve agreed outcomes within time, cost, and quality parameters. Project Management: Oversee day-to-day project operations, set controls, design appropriate project structures, and apply delivery methodologies. Business Case: Coordinate the development of the Business Case. Budget: Monitor project delivery within budget constraints. Resources: Schedule and manage resources independently or within a small team. Benefits Realisation: Identify, measure, track, and ensure the delivery of benefits against the Business Case. Stakeholder Management: Identify key stakeholders and cultivate effective relationships. Risks & Issues: Identify, monitor, and mitigate project risks and issues. Governance: Provide key reports and support effective governance and decision-making. Assurance: Support or implement appropriate project assurance. Change Management: Implement effective Change Management processes to document and deliver changes as agreed with stakeholders. Guidance & Support: Seek and provide appropriate support, guidance, and coaching within the project community. Project Performance & Controls: Develop and implement Project Plans and controls, tracking delivery against milestones. Essential Criteria: Prince2 Practitioner and/or APM (Association for Project Management) Certificate or equivalent project-related experience. Demonstrated experience in delivering projects using standard procedures and methodologies. Proven ability to manage issues and recommend solutions through formal and informal channels to secure effective outcomes. Demonstrated ability to coordinate multiple activities and work streams to deliver customer requirements or business benefits. Excellent communication skills with a track record of successful stakeholder liaison to deliver Business Change. Desirable Criteria: Experience in IT projects related to software rollouts such as client OS upgrades and/or software application installations would be advantageous. If you are passionate about leading impactful projects, adept at navigating complex stakeholder landscapes, and ready to contribute to our mission-driven team, we encourage you to apply.
We are on the lookout for an IT Infrastructure Project Engineer on behalf of our client, a frontrunner in the provision of IT services, support, and solutions, headquartered in Nottingham. Our client prides themselves on their commitment to the Education sector, consistently placing customer needs at the forefront of their operations. They are known for their innovative approach and collaborative spirit, underpinned by solid values and strategic alliances with leading vendors such as Dell, HP Aruba, Lenovo, and Microsoft, to furnish top-tier IT solutions. Salary: £40,000 per annum (inclusive of £5,000 Car Allowance) Location: Nottingham, with travel across the UK to client sites Additional Requirements: Enhanced DBS Check Necessary The successful applicant will play an integral role in our team, embarking on a career filled with opportunities and enhanced by a comprehensive benefits package, including: Contributory Pension Scheme 25 days of annual leave plus public holidays, with an additional 2 days off during the Christmas period Flexible Working Hours: Monday to Friday, with the option to work remotely for 2 days a week Key Responsibilities: Technical Project Leadership: Spearhead a variety of IT infrastructure projects, overseeing all phases from design to deployment, guaranteeing excellence in delivery. Client Engagement: Initiate project kickoff meetings, draft comprehensive design documents, and ensure thorough customer handover and knowledge sharing. Infrastructure Oversight: Manage the configuration, migration, and testing of technologies encompassing cloud solutions, servers, network infrastructure, and security systems. Collaboration: Liaise with Project Managers, external vendors, and suppliers to achieve project milestones within set timelines. Support and Escalation: Provide occasional third-tier support and serve as a critical escalation point to ensure uninterrupted service for clients. Desired Skills and Experience: Demonstrable track record in deploying IT infrastructure projects, with a preference for those experienced in the educational domain. Proficiency in the Windows Server environment, Azure, Office 365/Microsoft 365, virtualisation platforms, and system management tools. Knowledge of networking, Wi-Fi technologies, and firewall/web filtering devices. Exceptional communication abilities and client engagement experience. Industry certifications from Microsoft (e.g., MCSA, MCSE) are highly regarded. Why Join? Be part of a reputable IT services entity that is committed to delivering excellence and fostering innovation. Engage in a dynamic work environment that supports both personal and professional development. Play a pivotal role in projects that leave a lasting impact on educational and corporate sectors, supported by an attractive benefits package. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Apr 30, 2024
Full time
We are on the lookout for an IT Infrastructure Project Engineer on behalf of our client, a frontrunner in the provision of IT services, support, and solutions, headquartered in Nottingham. Our client prides themselves on their commitment to the Education sector, consistently placing customer needs at the forefront of their operations. They are known for their innovative approach and collaborative spirit, underpinned by solid values and strategic alliances with leading vendors such as Dell, HP Aruba, Lenovo, and Microsoft, to furnish top-tier IT solutions. Salary: £40,000 per annum (inclusive of £5,000 Car Allowance) Location: Nottingham, with travel across the UK to client sites Additional Requirements: Enhanced DBS Check Necessary The successful applicant will play an integral role in our team, embarking on a career filled with opportunities and enhanced by a comprehensive benefits package, including: Contributory Pension Scheme 25 days of annual leave plus public holidays, with an additional 2 days off during the Christmas period Flexible Working Hours: Monday to Friday, with the option to work remotely for 2 days a week Key Responsibilities: Technical Project Leadership: Spearhead a variety of IT infrastructure projects, overseeing all phases from design to deployment, guaranteeing excellence in delivery. Client Engagement: Initiate project kickoff meetings, draft comprehensive design documents, and ensure thorough customer handover and knowledge sharing. Infrastructure Oversight: Manage the configuration, migration, and testing of technologies encompassing cloud solutions, servers, network infrastructure, and security systems. Collaboration: Liaise with Project Managers, external vendors, and suppliers to achieve project milestones within set timelines. Support and Escalation: Provide occasional third-tier support and serve as a critical escalation point to ensure uninterrupted service for clients. Desired Skills and Experience: Demonstrable track record in deploying IT infrastructure projects, with a preference for those experienced in the educational domain. Proficiency in the Windows Server environment, Azure, Office 365/Microsoft 365, virtualisation platforms, and system management tools. Knowledge of networking, Wi-Fi technologies, and firewall/web filtering devices. Exceptional communication abilities and client engagement experience. Industry certifications from Microsoft (e.g., MCSA, MCSE) are highly regarded. Why Join? Be part of a reputable IT services entity that is committed to delivering excellence and fostering innovation. Engage in a dynamic work environment that supports both personal and professional development. Play a pivotal role in projects that leave a lasting impact on educational and corporate sectors, supported by an attractive benefits package. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Technical Solutions Architect - SaaS, Software, Agile, C# A new opportunity to join a global software and systems company and work on multi-product systems design and product architecture. This award winning company operate in the UK and US markets, providing state of the art solutions across digital forensics. This is a very exciting time for the business as they progress on their transformation to cloud services and integration with AI and future technologies. A NASDAQ listed company with a very exciting future. This is a company with employee well-being at front and centre of business operations. Flexible working, supportive management and ample opportunity for career development is a staple of life at this company. If you are an experienced Solutions Architect, Technical Architect, Software Architect or similar, we would love to hear from you. Skills / Experience Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs. Experience working with Product Managers and Product Owners to define achievable product features. Experience of work in an Agile Development Environment. Experienced with producing high level systems designs across multiple products with multi-functional assets. Experience in writing Technical Systems / Solutions Documentation Experience interacting with global teams and managing team resources. Experience providing solutions hosted in Microsoft Azure and/or multi tenanted cloud services. Experience of managing large data stores. Ability to prototype in a modern programming language C#, JavaScript, PowerShell or similar. Understanding of the principles of network security, authentication and authorization. Working practices of the role: The position is located between Southampton and Fareham in Hampshire. The position offers hybrid working, onsite 2 days a week as a minimum. They offer flexible working hours, competitive salary and a generous bonus, pension and benefits. To apply, please send your CV and any covering information to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Technical Solutions Architect - SaaS, Software, Agile, C# A new opportunity to join a global software and systems company and work on multi-product systems design and product architecture. This award winning company operate in the UK and US markets, providing state of the art solutions across digital forensics. This is a very exciting time for the business as they progress on their transformation to cloud services and integration with AI and future technologies. A NASDAQ listed company with a very exciting future. This is a company with employee well-being at front and centre of business operations. Flexible working, supportive management and ample opportunity for career development is a staple of life at this company. If you are an experienced Solutions Architect, Technical Architect, Software Architect or similar, we would love to hear from you. Skills / Experience Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs. Experience working with Product Managers and Product Owners to define achievable product features. Experience of work in an Agile Development Environment. Experienced with producing high level systems designs across multiple products with multi-functional assets. Experience in writing Technical Systems / Solutions Documentation Experience interacting with global teams and managing team resources. Experience providing solutions hosted in Microsoft Azure and/or multi tenanted cloud services. Experience of managing large data stores. Ability to prototype in a modern programming language C#, JavaScript, PowerShell or similar. Understanding of the principles of network security, authentication and authorization. Working practices of the role: The position is located between Southampton and Fareham in Hampshire. The position offers hybrid working, onsite 2 days a week as a minimum. They offer flexible working hours, competitive salary and a generous bonus, pension and benefits. To apply, please send your CV and any covering information to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
We are seeking a dynamic and experienced Product Development and Optimisation Manager to spearhead the design, development, and commercialisation of food and beverage products across for a well-known luxury brand. The ideal candidate will possess a unique blend of creativity, business acumen, and technical expertise to drive innovation and maximise profitability in their product portfolio. Key Responsibilities: Strategic Product Planning: Develop and implement strategic plans for product development and optimisation aligned with organisational goals and market trends. New Product Development: Lead the end-to-end process of new product development, from ideation and concept creation to recipe development, testing, and commercialisation. Market Analysis: Conduct thorough market research and analysis to identify emerging trends, competitive landscape, and consumer insights to inform product development strategies. Cross-functional Collaboration: Work closely with cross-functional teams including operations, marketing, procurement, and sales to ensure seamless execution of product initiatives and alignment with business objectives. Quality Assurance and Compliance: Establish and maintain rigorous quality assurance standards, food safety protocols, and regulatory compliance for all products developed and distributed. Cost Management: Monitor and manage product costs, including ingredient sourcing, production efficiency, and packaging, to optimise margins while maintaining product quality. Vendor Management: Build and maintain strong relationships with suppliers, vendors, and co-packers to ensure timely delivery of quality ingredients and materials at competitive prices. Performance Analysis: Track and analyze key performance indicators (KPIs) related to product sales, profitability, and customer feedback to drive continuous improvement and optimisation. Product Training and Support: Provide training and support to internal teams, including chefs, kitchen staff, and sales personnel, to ensure successful product launches and ongoing product management. Key Skills & Experience Required: At least 2-3 years of technology product experience Familiarity with booking system platforms is preferred Excellent project management skills with the ability to manage multiple projects simultaneously and meet deadlines. Analytical mindset with proficiency in market research, financial analysis, and data-driven decision-making. Effective communication and interpersonal skills with the ability to collaborate cross-functionally and influence stakeholders at all levels. Creative thinking and problem-solving abilities, with a passion for innovation and continuous improvement. To arrange an initial interview please apply today.
Apr 30, 2024
Full time
We are seeking a dynamic and experienced Product Development and Optimisation Manager to spearhead the design, development, and commercialisation of food and beverage products across for a well-known luxury brand. The ideal candidate will possess a unique blend of creativity, business acumen, and technical expertise to drive innovation and maximise profitability in their product portfolio. Key Responsibilities: Strategic Product Planning: Develop and implement strategic plans for product development and optimisation aligned with organisational goals and market trends. New Product Development: Lead the end-to-end process of new product development, from ideation and concept creation to recipe development, testing, and commercialisation. Market Analysis: Conduct thorough market research and analysis to identify emerging trends, competitive landscape, and consumer insights to inform product development strategies. Cross-functional Collaboration: Work closely with cross-functional teams including operations, marketing, procurement, and sales to ensure seamless execution of product initiatives and alignment with business objectives. Quality Assurance and Compliance: Establish and maintain rigorous quality assurance standards, food safety protocols, and regulatory compliance for all products developed and distributed. Cost Management: Monitor and manage product costs, including ingredient sourcing, production efficiency, and packaging, to optimise margins while maintaining product quality. Vendor Management: Build and maintain strong relationships with suppliers, vendors, and co-packers to ensure timely delivery of quality ingredients and materials at competitive prices. Performance Analysis: Track and analyze key performance indicators (KPIs) related to product sales, profitability, and customer feedback to drive continuous improvement and optimisation. Product Training and Support: Provide training and support to internal teams, including chefs, kitchen staff, and sales personnel, to ensure successful product launches and ongoing product management. Key Skills & Experience Required: At least 2-3 years of technology product experience Familiarity with booking system platforms is preferred Excellent project management skills with the ability to manage multiple projects simultaneously and meet deadlines. Analytical mindset with proficiency in market research, financial analysis, and data-driven decision-making. Effective communication and interpersonal skills with the ability to collaborate cross-functionally and influence stakeholders at all levels. Creative thinking and problem-solving abilities, with a passion for innovation and continuous improvement. To arrange an initial interview please apply today.
Trinity Resource Solutions
High Wycombe, Buckinghamshire
Embark on a journey where your proactive customer service skills are not just valued but are the cornerstone of the role. Forge lasting relationships with a diverse clientele, providing empathetic and solution-focused support. Collaborate with a talented Service & Support team, contributing to the success of the Service & Support Director and the Service Desk & Operations Manager.Based in High Wycombe, the firm seeks a dedicated Service and Support Coordinator, this full-time position, nestled within a dynamic office environment, operates from 8:30 am to 5:30 pm, Monday to Friday. Key Responsibilities: Uphold exceptional customer service standards, maintaining frequent, empathetic communication and swiftly resolving issues. Support the Service & Support team, aiding both the Director and Operations Manager. Efficiently schedule engineers according to client service level agreements, managing travel and on-site time coordination. Engage with the technical team to supply clients with pertinent information and quotations. Maintain meticulous records, including spreadsheets, ticketing systems, and the Service & Support diary, and ensure clients receive tickets/reports post-completion. Key Skills: Proficient negotiation and persuasion skills to achieve objectives. Outstanding interpersonal and communication abilities. A strong customer service ethos, with the capacity to handle complaints with empathy. Exceptional coordination and organisational skills, with the ability to manage complex scheduling while retaining attention to detail. Advanced computer literacy, particularly in Microsoft Outlook, Word, and Excel. Benefits: Private Health Cover
Apr 30, 2024
Full time
Embark on a journey where your proactive customer service skills are not just valued but are the cornerstone of the role. Forge lasting relationships with a diverse clientele, providing empathetic and solution-focused support. Collaborate with a talented Service & Support team, contributing to the success of the Service & Support Director and the Service Desk & Operations Manager.Based in High Wycombe, the firm seeks a dedicated Service and Support Coordinator, this full-time position, nestled within a dynamic office environment, operates from 8:30 am to 5:30 pm, Monday to Friday. Key Responsibilities: Uphold exceptional customer service standards, maintaining frequent, empathetic communication and swiftly resolving issues. Support the Service & Support team, aiding both the Director and Operations Manager. Efficiently schedule engineers according to client service level agreements, managing travel and on-site time coordination. Engage with the technical team to supply clients with pertinent information and quotations. Maintain meticulous records, including spreadsheets, ticketing systems, and the Service & Support diary, and ensure clients receive tickets/reports post-completion. Key Skills: Proficient negotiation and persuasion skills to achieve objectives. Outstanding interpersonal and communication abilities. A strong customer service ethos, with the capacity to handle complaints with empathy. Exceptional coordination and organisational skills, with the ability to manage complex scheduling while retaining attention to detail. Advanced computer literacy, particularly in Microsoft Outlook, Word, and Excel. Benefits: Private Health Cover
Service Manager 6 months Leicester or Hursley - x 5 days onsite Active SC clearance required Umbrella only Role overview/Essential skills and experience As a Service Manager you will be responsible for overseeing the delivery of exceptional service to for the clients system. The primary focus of the role will be on ensuring that service operations run smoothly efficiently and in line with agreed SLAs. You will lead a team of support specialists coordinate service activities and collaborate with other suppliers to meet or exceed client's expectations including achieving continuous improvement during the lifetime of the service. Team leadership Service Delivery Customer satisfaction Process improvement Resource management If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.
Apr 30, 2024
Contractor
Service Manager 6 months Leicester or Hursley - x 5 days onsite Active SC clearance required Umbrella only Role overview/Essential skills and experience As a Service Manager you will be responsible for overseeing the delivery of exceptional service to for the clients system. The primary focus of the role will be on ensuring that service operations run smoothly efficiently and in line with agreed SLAs. You will lead a team of support specialists coordinate service activities and collaborate with other suppliers to meet or exceed client's expectations including achieving continuous improvement during the lifetime of the service. Team leadership Service Delivery Customer satisfaction Process improvement Resource management If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 30, 2024
Full time
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.