Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
My dynamic Client are dedicated to delivering exceptional customer experiences. They pride themselves on innovation, integrity, and a commitment to exceeding customer expectations. As they continue to grow, they are seeking a talented and motivated Customer Experience Analyst to join their team. Position Overview: As a Customer Experience Analyst, you will play a critical role in shaping the understanding of customer interactions and driving improvements across all touchpoints. You will be responsible for analysing customer data, identifying trends, and providing actionable insights to enhance the overall customer experience. This role offers an exciting opportunity to collaborate cross-functionally, leverage data-driven strategies, and make a significant impact on customer satisfaction and loyalty. Key Responsibilities: Conduct in-depth analysis of customer feedback, survey data, and operational metrics to identify key drivers of customer satisfaction and loyalty. Utilize advanced analytics techniques to uncover insights and trends that inform decision-making and drive continuous improvement efforts. Collaborate with cross-functional teams, including Marketing, Sales, Product Development, and Operations, to develop and implement initiatives that enhance the customer experience. Develop and maintain comprehensive reports and dashboards to track KPIs, monitor performance, and communicate findings to stakeholders at all levels of the organization. Proactively identify opportunities to streamline processes, resolve customer pain points, and optimize the end-to-end customer journey. Stay informed about industry trends, best practices, and emerging technologies related to customer experience management. Qualifications: Bachelor's degree in Business Administration, Marketing, Statistics, or related field. Master's degree preferred. 2+ years of experience in a customer experience, analytics, or related role. Strong analytical skills with the ability to interpret data sets and generate actionable insights. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Detail-oriented mindset with a commitment to accuracy and quality in all work. Proven track record of driving results and implementing successful initiatives to improve customer satisfaction and loyalty. Benefits: Competitive salary and benefits package Opportunities for professional development and advancement Collaborative and inclusive work environment Flexible work arrangements Health and wellness programs Company-sponsored events and activities Please send an immediate response for more information on the role/Client.
Apr 30, 2024
Full time
My dynamic Client are dedicated to delivering exceptional customer experiences. They pride themselves on innovation, integrity, and a commitment to exceeding customer expectations. As they continue to grow, they are seeking a talented and motivated Customer Experience Analyst to join their team. Position Overview: As a Customer Experience Analyst, you will play a critical role in shaping the understanding of customer interactions and driving improvements across all touchpoints. You will be responsible for analysing customer data, identifying trends, and providing actionable insights to enhance the overall customer experience. This role offers an exciting opportunity to collaborate cross-functionally, leverage data-driven strategies, and make a significant impact on customer satisfaction and loyalty. Key Responsibilities: Conduct in-depth analysis of customer feedback, survey data, and operational metrics to identify key drivers of customer satisfaction and loyalty. Utilize advanced analytics techniques to uncover insights and trends that inform decision-making and drive continuous improvement efforts. Collaborate with cross-functional teams, including Marketing, Sales, Product Development, and Operations, to develop and implement initiatives that enhance the customer experience. Develop and maintain comprehensive reports and dashboards to track KPIs, monitor performance, and communicate findings to stakeholders at all levels of the organization. Proactively identify opportunities to streamline processes, resolve customer pain points, and optimize the end-to-end customer journey. Stay informed about industry trends, best practices, and emerging technologies related to customer experience management. Qualifications: Bachelor's degree in Business Administration, Marketing, Statistics, or related field. Master's degree preferred. 2+ years of experience in a customer experience, analytics, or related role. Strong analytical skills with the ability to interpret data sets and generate actionable insights. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Detail-oriented mindset with a commitment to accuracy and quality in all work. Proven track record of driving results and implementing successful initiatives to improve customer satisfaction and loyalty. Benefits: Competitive salary and benefits package Opportunities for professional development and advancement Collaborative and inclusive work environment Flexible work arrangements Health and wellness programs Company-sponsored events and activities Please send an immediate response for more information on the role/Client.
Business Unit: Customer Experience, Operational Excellence Salary range: £36,800 - £50,000 per annum per annum DOE + red-hot benefits Location : Remote - work from anywhere within the UK with occasional travel required to a hub (Newcastle/Glasgow) Don't settle for dull. Live a life more Virgin. Our Team An amazing opportunity for someone to join our growing Customer Transformation & Operations - Resource Planning team, primarily specialising in the production of accurate strategic forecasting of demand across the Operations function. Responsible for accurate forecasting of FTE requirements to service projected demand within agreed Service Levels. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you! You'll focus on a variety of Customer Service KPI's and support the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand and demonstrate our resource requirements and costs against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You'll play a significant role in helping the business deliver against their Commercial plans, customer service, and cost ambitions. What you'll be doing Create, maintain and present demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities. Collaborate with senior management across CT&O and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and GBI. Chair resource forums with key stakeholders, providing good quality and thought-provoking material that ensures we have the right people in the right place at the right time. Own and manage end to end action plans ensuring key milestones are achieved. Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. We need you to have Knowledge of relevant Microsoft software, including Power BI, Teams, Excel, PowerPoint, and Word. Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business. Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy. Ability to logically analyse and interpret data. Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business. Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. The ability to deputise for the Senior Performance Insight Manager. We'd like you to have Working experience of Workforce management tools and analytical tools to develop future forecasts. Advanced Excel skills. ed Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 26 Apr 2024 GMT Daylight Time Applications close: 10 May 2024 GMT Daylight Time
Apr 30, 2024
Full time
Business Unit: Customer Experience, Operational Excellence Salary range: £36,800 - £50,000 per annum per annum DOE + red-hot benefits Location : Remote - work from anywhere within the UK with occasional travel required to a hub (Newcastle/Glasgow) Don't settle for dull. Live a life more Virgin. Our Team An amazing opportunity for someone to join our growing Customer Transformation & Operations - Resource Planning team, primarily specialising in the production of accurate strategic forecasting of demand across the Operations function. Responsible for accurate forecasting of FTE requirements to service projected demand within agreed Service Levels. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you! You'll focus on a variety of Customer Service KPI's and support the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand and demonstrate our resource requirements and costs against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You'll play a significant role in helping the business deliver against their Commercial plans, customer service, and cost ambitions. What you'll be doing Create, maintain and present demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities. Collaborate with senior management across CT&O and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and GBI. Chair resource forums with key stakeholders, providing good quality and thought-provoking material that ensures we have the right people in the right place at the right time. Own and manage end to end action plans ensuring key milestones are achieved. Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. We need you to have Knowledge of relevant Microsoft software, including Power BI, Teams, Excel, PowerPoint, and Word. Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business. Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy. Ability to logically analyse and interpret data. Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business. Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. The ability to deputise for the Senior Performance Insight Manager. We'd like you to have Working experience of Workforce management tools and analytical tools to develop future forecasts. Advanced Excel skills. ed Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 26 Apr 2024 GMT Daylight Time Applications close: 10 May 2024 GMT Daylight Time
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
Apr 30, 2024
Full time
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
Business Unit: Customer Experience, Customer Transformation & Operations Salary range: £36,800 - £51,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Don't settle for dull. Live a life more Virgin. Our Team ? An amazing opportunity for someone to join our Customer Operations - Performance Insight team, primarily specialising in understanding performance, monitoring trends, strategy, and benchmarking. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you! You'll focus on a variety of Customer Service KPI's, strategy, optimisation, and supporting the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand our performance against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You'll play a significant role in helping the business deliver against their data, customer service, and cost ambitions. What you'll be doing Creating, producing and presenting insights to relay timely and relevant Information/recommendations to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities. Handling and interpreting large data sets using statistical and analytical techniques to support the strategic goals of the business. Designing and developing predictive tools and models to provide the insight needed for effective forecasting across Customer & Risk Operations. Undertaking analysis of industry benchmark, external market, and economic information to provide key insights of current and future banking trends which will help shape the future plans of the Customer Ops team. Collaborating with senior management across Customer Ops and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and Business Intelligence. Chairing performance review forums with key stakeholders, providing good quality and thought-provoking material that turns insight into action. Owning and managing end to end action plans ensuring key milestones are achieved. Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. Managing a team of Analysts (1-4 FTE), providing guidance, direction and general performance management in line with the Banks guidelines and principles. ? We need you to have Expertise in guiding and contributing to the planning, design, development, and implementation of customer strategies and solutions. Proficiency in key Microsoft applications such as Power BI, Teams, Excel, PowerPoint, and Word. Strong aptitude for logical data analysis and interpretation, complemented by a solid background in mathematical, statistical, or technical domains through advanced education or extensive professional experience. Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business. Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business. Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy. Proven work experience utilizing statistical software such as SAS,R, Python, Minitab, or similar analytical tools, combined with demonstrated proficiency in SQL and VBA programming. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that
Apr 30, 2024
Full time
Business Unit: Customer Experience, Customer Transformation & Operations Salary range: £36,800 - £51,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Don't settle for dull. Live a life more Virgin. Our Team ? An amazing opportunity for someone to join our Customer Operations - Performance Insight team, primarily specialising in understanding performance, monitoring trends, strategy, and benchmarking. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you! You'll focus on a variety of Customer Service KPI's, strategy, optimisation, and supporting the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand our performance against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You'll play a significant role in helping the business deliver against their data, customer service, and cost ambitions. What you'll be doing Creating, producing and presenting insights to relay timely and relevant Information/recommendations to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities. Handling and interpreting large data sets using statistical and analytical techniques to support the strategic goals of the business. Designing and developing predictive tools and models to provide the insight needed for effective forecasting across Customer & Risk Operations. Undertaking analysis of industry benchmark, external market, and economic information to provide key insights of current and future banking trends which will help shape the future plans of the Customer Ops team. Collaborating with senior management across Customer Ops and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and Business Intelligence. Chairing performance review forums with key stakeholders, providing good quality and thought-provoking material that turns insight into action. Owning and managing end to end action plans ensuring key milestones are achieved. Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. Managing a team of Analysts (1-4 FTE), providing guidance, direction and general performance management in line with the Banks guidelines and principles. ? We need you to have Expertise in guiding and contributing to the planning, design, development, and implementation of customer strategies and solutions. Proficiency in key Microsoft applications such as Power BI, Teams, Excel, PowerPoint, and Word. Strong aptitude for logical data analysis and interpretation, complemented by a solid background in mathematical, statistical, or technical domains through advanced education or extensive professional experience. Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business. Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business. Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy. Proven work experience utilizing statistical software such as SAS,R, Python, Minitab, or similar analytical tools, combined with demonstrated proficiency in SQL and VBA programming. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that
Are you an analytical thinker and problem solver? Do you have proven experience working on large technology implementation programmes and/or projects? Do you want to use your skills to help British Heart Foundation (BHF) fund even more scientific breakthroughs to help us save and improve the lives of families and loved ones? If so, you could be the Technology Business Analyst we are looking for! About the role As one of our team of Business Analysts, you'll support the work in our Marketing, Fundraising and Engagement (MFE) portfolio and will lead, coordinate, and deliver analysis activities across a variety of business transformation programmes, projects, and digital technology products. Establishing close relationships with internal and external stakeholders, you'll focus on enhancing the way BHF uses its customer data and insight to improve the organisation's marketing and fundraising activities. Working within both Agile and Waterfall delivery methodologies, you'll play a key role in supporting the delivery of the programme, the processes, and the change management to leverage new capabilities. Through effective data and information gathering, as well as effective facilitation, you'll identify business challenges and work with technical teams to create effective solutions, considering process alignment and documentation throughout. Working arrangements Please note this is a 12 month fixed term contract. This is a blended role, where your work will be dual located between your home and our London office. At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. About you To be successful in this role you'll also have the following experience and attributes: Experience of working on enterprise technology change programmes. Development of requirements, business cases Facilitating workshops to gather customer viewpoints, requirements and define processes Critically evaluating information gathered from multiple sources, reconciling conflicts, and translating high-level information into technical detail Specifying as is' and to be' business processes and recommendations related to a proposed solution Developing functional specifications and high-level systems design Actively participating in all phases of the delivery of a solution acting as an advocate for the stakeholder(s) of the project Strong positive team working skills, able to build strong relationships and work collaboratively with a variety of personalities and situations across multi-disciplinary teams Excellent communication skills, both written and verbal, able to effectively adapt style, where appropriate to the audience, at all levels of the organisation Leveraging facilitation techniques to engage stakeholders, elicit answers, ideas, and information to solve problems or reach agreement. About us We value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. Interview process First stage interviews will be a short one-way video interview; successful candidates will then be invited to attend an interview via MS Teams. How to apply To apply for this role please click through to our careers site below. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role's criteria. As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Apr 30, 2024
Are you an analytical thinker and problem solver? Do you have proven experience working on large technology implementation programmes and/or projects? Do you want to use your skills to help British Heart Foundation (BHF) fund even more scientific breakthroughs to help us save and improve the lives of families and loved ones? If so, you could be the Technology Business Analyst we are looking for! About the role As one of our team of Business Analysts, you'll support the work in our Marketing, Fundraising and Engagement (MFE) portfolio and will lead, coordinate, and deliver analysis activities across a variety of business transformation programmes, projects, and digital technology products. Establishing close relationships with internal and external stakeholders, you'll focus on enhancing the way BHF uses its customer data and insight to improve the organisation's marketing and fundraising activities. Working within both Agile and Waterfall delivery methodologies, you'll play a key role in supporting the delivery of the programme, the processes, and the change management to leverage new capabilities. Through effective data and information gathering, as well as effective facilitation, you'll identify business challenges and work with technical teams to create effective solutions, considering process alignment and documentation throughout. Working arrangements Please note this is a 12 month fixed term contract. This is a blended role, where your work will be dual located between your home and our London office. At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. About you To be successful in this role you'll also have the following experience and attributes: Experience of working on enterprise technology change programmes. Development of requirements, business cases Facilitating workshops to gather customer viewpoints, requirements and define processes Critically evaluating information gathered from multiple sources, reconciling conflicts, and translating high-level information into technical detail Specifying as is' and to be' business processes and recommendations related to a proposed solution Developing functional specifications and high-level systems design Actively participating in all phases of the delivery of a solution acting as an advocate for the stakeholder(s) of the project Strong positive team working skills, able to build strong relationships and work collaboratively with a variety of personalities and situations across multi-disciplinary teams Excellent communication skills, both written and verbal, able to effectively adapt style, where appropriate to the audience, at all levels of the organisation Leveraging facilitation techniques to engage stakeholders, elicit answers, ideas, and information to solve problems or reach agreement. About us We value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. Interview process First stage interviews will be a short one-way video interview; successful candidates will then be invited to attend an interview via MS Teams. How to apply To apply for this role please click through to our careers site below. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role's criteria. As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
SOCIAL MEDIA DATA ANALYST - INITIAL 6 MONTH CONTRACT - INSIDE IR35 Loriens leading Public sector client is looking to expand their Media team by adding an experienced Social Media Analyst to the team on an initial 6 month contract. Main Duties Lead on social media insight and audience research projects, seeking guidance and working with other professions across the team and wider organisation as required. This will involve analysis of large volumes of quantitative data as well as written analysis. Share findings with colleagues across the organisation to inform strategic decision-making on communications activity. Work on the configuration, maintenance and continual improvement of social media data collection and visualisation tools, including live dashboards, working with suppliers to resolve issues as they arise. Undertake social listening for key announcements, including writing regex based queries using social listening tools, producing reports and sharing these with stakeholders Produce reports tailored to the needs of internal audiences, evaluating the performance of social media activity on the social media channels on Facebook, Instagram, X/Twitter, LinkedIn and YouTube, drawing out actionable insights to inform future content and optimise its performance. Develop processes for integrating new tools or platforms into our social media dashboards and regular reporting, seeking guidance and personal learning where required. Produce templates and replicable report creation processes which can be utilised by other members of the team. Train colleagues on best-practice social media data analysis and evaluation. Maintain and disseminate training materials and promote learning opportunities as they arise. Essential Criteria Proven data analysis skills and experience, using MS Excel, Google Sheets, Google Data Studio, Google BigQuery, or similar tools Understanding of social media and web analytics and terminology, including in-platform analysis and reporting tools on Facebook, Instagram, YouTube, and Twitter, and third-party providers such as Adverity, Hootsuite, SproutSocial and Brandwatch Experience of using data visualisation tools such as Google Data Studio, Tableau or Power BI to provide dashboards and insights reports tailored to the needs of stakeholders Strong written communication skills, with the ability to explain data analysis to non-expert internal stakeholders Strong problem solving and analytical skills, with the ability to work independently to find innovative solutions. Adaptable in applying analysis tools or techniques to new contexts. Desirable Criteria Experience of using and configuring social or marketing data sources via APIs using a tool such as Adverity, Funnel, or Supermetric Experience of using Python, Regex, or SQL to extract and analyse data Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Contractor
SOCIAL MEDIA DATA ANALYST - INITIAL 6 MONTH CONTRACT - INSIDE IR35 Loriens leading Public sector client is looking to expand their Media team by adding an experienced Social Media Analyst to the team on an initial 6 month contract. Main Duties Lead on social media insight and audience research projects, seeking guidance and working with other professions across the team and wider organisation as required. This will involve analysis of large volumes of quantitative data as well as written analysis. Share findings with colleagues across the organisation to inform strategic decision-making on communications activity. Work on the configuration, maintenance and continual improvement of social media data collection and visualisation tools, including live dashboards, working with suppliers to resolve issues as they arise. Undertake social listening for key announcements, including writing regex based queries using social listening tools, producing reports and sharing these with stakeholders Produce reports tailored to the needs of internal audiences, evaluating the performance of social media activity on the social media channels on Facebook, Instagram, X/Twitter, LinkedIn and YouTube, drawing out actionable insights to inform future content and optimise its performance. Develop processes for integrating new tools or platforms into our social media dashboards and regular reporting, seeking guidance and personal learning where required. Produce templates and replicable report creation processes which can be utilised by other members of the team. Train colleagues on best-practice social media data analysis and evaluation. Maintain and disseminate training materials and promote learning opportunities as they arise. Essential Criteria Proven data analysis skills and experience, using MS Excel, Google Sheets, Google Data Studio, Google BigQuery, or similar tools Understanding of social media and web analytics and terminology, including in-platform analysis and reporting tools on Facebook, Instagram, YouTube, and Twitter, and third-party providers such as Adverity, Hootsuite, SproutSocial and Brandwatch Experience of using data visualisation tools such as Google Data Studio, Tableau or Power BI to provide dashboards and insights reports tailored to the needs of stakeholders Strong written communication skills, with the ability to explain data analysis to non-expert internal stakeholders Strong problem solving and analytical skills, with the ability to work independently to find innovative solutions. Adaptable in applying analysis tools or techniques to new contexts. Desirable Criteria Experience of using and configuring social or marketing data sources via APIs using a tool such as Adverity, Funnel, or Supermetric Experience of using Python, Regex, or SQL to extract and analyse data Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Business Intelligence Manager We are looking for an experienced Business Intelligence Manager who can lead a team aimed at driving the development and implementation of the companies BI Strategy, ensuring it aligns with company goals and objectives. The role will involve direct management of 4 BI Analysts as well as another 8 people who are part of a customer analytics team. The company are looking to do a lot more in the AI space so exposure to how this can benefit and drive the company forward would be a real advantage. Required Skills and Experience: Experience of BI platforms and other Tools, such as PowerBI, Tableau, SAS etc. Management experience, leading teams and driving strategies. Understanding of data, how it can be important to a business in driving them forward. Experience of working with cross business teams, such as Sales and Marketing. Strong project experience, driving data projects across the business to ensure completion.
Apr 30, 2024
Full time
Business Intelligence Manager We are looking for an experienced Business Intelligence Manager who can lead a team aimed at driving the development and implementation of the companies BI Strategy, ensuring it aligns with company goals and objectives. The role will involve direct management of 4 BI Analysts as well as another 8 people who are part of a customer analytics team. The company are looking to do a lot more in the AI space so exposure to how this can benefit and drive the company forward would be a real advantage. Required Skills and Experience: Experience of BI platforms and other Tools, such as PowerBI, Tableau, SAS etc. Management experience, leading teams and driving strategies. Understanding of data, how it can be important to a business in driving them forward. Experience of working with cross business teams, such as Sales and Marketing. Strong project experience, driving data projects across the business to ensure completion.
IT Agile Business Analyst Our client believes in the convergence of business and IT, moving towards a unified set of objectives. Their IT Business Alignment team is pivotal in this convergence, influencing every IT-related investment, activity, service, or project to optimise business value. Our client is positioned across multiple business domains, empowering them to bring together people, processes, and technology to deliver exceptional results. Responsibilities: As an IT Agile Business Analyst, you will ensure, advise, and consult on various aspects of business situation analysis, project management, change control, knowledge management, and sales support. Additionally, you will provide data modelling and design expertise to support our client's needs effectively. Role-specific Responsibilities: Pre-sales and marketing support External or internal business change facilitation Supporting operations through training, problem-solving, and technology domain advice Requirements: Bachelor's degree in a related discipline 3+ years of commercial experience in a similar role Professional expertise in Agile SCRUM Open-minded team player with critical thinking and problem-solving skills Excellent written and verbal communication skills Proficiency in business process modeling and user testing techniques Strong organizational, time, and project management skills Business savvy with an ability to present technical solutions to non-technical audiences Benefits: Remote / Flexible working Training and development opportunities Life Insurance 3 X Final Salary Wellbeing hub Interested? Please Click Apply Now IT Agile Business Analyst
Apr 30, 2024
Full time
IT Agile Business Analyst Our client believes in the convergence of business and IT, moving towards a unified set of objectives. Their IT Business Alignment team is pivotal in this convergence, influencing every IT-related investment, activity, service, or project to optimise business value. Our client is positioned across multiple business domains, empowering them to bring together people, processes, and technology to deliver exceptional results. Responsibilities: As an IT Agile Business Analyst, you will ensure, advise, and consult on various aspects of business situation analysis, project management, change control, knowledge management, and sales support. Additionally, you will provide data modelling and design expertise to support our client's needs effectively. Role-specific Responsibilities: Pre-sales and marketing support External or internal business change facilitation Supporting operations through training, problem-solving, and technology domain advice Requirements: Bachelor's degree in a related discipline 3+ years of commercial experience in a similar role Professional expertise in Agile SCRUM Open-minded team player with critical thinking and problem-solving skills Excellent written and verbal communication skills Proficiency in business process modeling and user testing techniques Strong organizational, time, and project management skills Business savvy with an ability to present technical solutions to non-technical audiences Benefits: Remote / Flexible working Training and development opportunities Life Insurance 3 X Final Salary Wellbeing hub Interested? Please Click Apply Now IT Agile Business Analyst
Job Title: Flood Modeller Location : Flexible, with fully remote working. Salary : c£45-50K Benefits : 33 days holiday including Bank Holidays, company pension, share options scheme, company events, and away days About the Role : An exciting opportunity has arisen for a seasoned Flood Modeller to enhance our client's dynamic team. This pivotal role focuses on expanding and refining global flood forecasting systems. As an integral member of the team, you'll be instrumental in various aspects of model development, from integrating novel datasets to enhancing forecast accuracy through rigorous validation. Your expertise will drive the evolution of our flood forecasting products and the execution of tailored flood modelling and risk assessment initiatives. Leadership opportunities abound, including the mentorship of junior GIS analysts, as you contribute to scaling our operational capabilities. We celebrate diversity and encourage applications from individuals with varied backgrounds, valuing the unique perspectives each team member brings. Responsibilities : Lead the sourcing, evaluation, and integration of critical data for custom flood modelling projects. Oversee daily monitoring and historical accuracy assessments of flood forecasts, leveraging Python and GIS tools. Proactively gather flood data to refine and enhance forecasting precision. Spearhead bespoke flood modelling and risk assessment tasks. Guide junior GIS analysts, ensuring the quality of their output. Innovate within flood forecasting product development, including crafting prototype Python modules. React swiftly to flood events and address operational challenges. Contribute to software development and other operational tasks. Participate in grant writing and innovation funding initiatives. Compile project reports and assist the sales and marketing teams as needed. Maintain comprehensive documentation of processes and projects. About You : We're seeking a candidate with a robust background in Python programming, 2D flood modelling, and GIS, ideally holding a degree in Geography or Engineering. With ideally three years of experience in flood modelling, you should be comfortable in a fast-paced, agile commercial setting, preferably within a startup environment. Your skills should encompass: Advanced Python programming, with a portfolio of significant code contributions. Expertise in GIS, with a track record of managing large-scale data projects. A deep understanding of hydrology, hydrodynamic modelling, and flood forecasting principles. Experience in sourcing and managing extensive geospatial datasets for flood risk analysis. Familiarity with AWS Cloud services and a comprehensive grasp of the software development lifecycle. While we value technical proficiency, your ability to work collaboratively, solve problems creatively, and innovate within your field will set you apart. If you're passionate about making a tangible impact in flood risk management and meet most of these criteria, we'd love to hear from you. Join us in shaping the future of flood risk management. Apply now to become a part of a forward-thinking team.
Apr 30, 2024
Full time
Job Title: Flood Modeller Location : Flexible, with fully remote working. Salary : c£45-50K Benefits : 33 days holiday including Bank Holidays, company pension, share options scheme, company events, and away days About the Role : An exciting opportunity has arisen for a seasoned Flood Modeller to enhance our client's dynamic team. This pivotal role focuses on expanding and refining global flood forecasting systems. As an integral member of the team, you'll be instrumental in various aspects of model development, from integrating novel datasets to enhancing forecast accuracy through rigorous validation. Your expertise will drive the evolution of our flood forecasting products and the execution of tailored flood modelling and risk assessment initiatives. Leadership opportunities abound, including the mentorship of junior GIS analysts, as you contribute to scaling our operational capabilities. We celebrate diversity and encourage applications from individuals with varied backgrounds, valuing the unique perspectives each team member brings. Responsibilities : Lead the sourcing, evaluation, and integration of critical data for custom flood modelling projects. Oversee daily monitoring and historical accuracy assessments of flood forecasts, leveraging Python and GIS tools. Proactively gather flood data to refine and enhance forecasting precision. Spearhead bespoke flood modelling and risk assessment tasks. Guide junior GIS analysts, ensuring the quality of their output. Innovate within flood forecasting product development, including crafting prototype Python modules. React swiftly to flood events and address operational challenges. Contribute to software development and other operational tasks. Participate in grant writing and innovation funding initiatives. Compile project reports and assist the sales and marketing teams as needed. Maintain comprehensive documentation of processes and projects. About You : We're seeking a candidate with a robust background in Python programming, 2D flood modelling, and GIS, ideally holding a degree in Geography or Engineering. With ideally three years of experience in flood modelling, you should be comfortable in a fast-paced, agile commercial setting, preferably within a startup environment. Your skills should encompass: Advanced Python programming, with a portfolio of significant code contributions. Expertise in GIS, with a track record of managing large-scale data projects. A deep understanding of hydrology, hydrodynamic modelling, and flood forecasting principles. Experience in sourcing and managing extensive geospatial datasets for flood risk analysis. Familiarity with AWS Cloud services and a comprehensive grasp of the software development lifecycle. While we value technical proficiency, your ability to work collaboratively, solve problems creatively, and innovate within your field will set you apart. If you're passionate about making a tangible impact in flood risk management and meet most of these criteria, we'd love to hear from you. Join us in shaping the future of flood risk management. Apply now to become a part of a forward-thinking team.
Data Analyst - 35,000 - Nottingham (Onsite) My client a leading organisation operating out of the leisure industry are looking for a new Data Analyst to join their existing and highly successful team. As a Data Analyst, you will play a pivotal role in our data-driven approach, responsible for extracting, analysing, and interpreting data to uncover valuable insights. Collaborating closely with cross-functional teams, you will translate findings to business stakeholders and work closely with the marketing team. This role will be based from my clients offices in Nottingham. Responsibilities: Collect, clean, and manipulate large datasets from various sources. Perform in-depth analysis to identify trends, patterns, and anomalies within the data. Develop and maintain reports, dashboards, and visualisations to present findings effectively. Collaborate with stakeholders to understand business objectives and deliver relevant insights. Utilise statistical techniques and predictive modeling to forecast future trends and outcomes. Continuously monitor data quality and integrity to ensure accuracy and reliability. Requirements: Proven experience as a Data Analyst Experience producing reports, visualisations, and dashboards to display insights, trends, and commercial data Experience utilising actionable insights and explaining technical concepts to stakeholders Exceptional communication skills A background in either Commercial or Business Analytics could be beneficial, but not essential If the above role is of interest and you've got the required experience, apply with your most up to date CV for immediate consideration and interview! Alternatively, if you would like to find out more about the position, reach out to me on (phone number removed) or at (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Data Analyst - 35,000 - Nottingham (Onsite) My client a leading organisation operating out of the leisure industry are looking for a new Data Analyst to join their existing and highly successful team. As a Data Analyst, you will play a pivotal role in our data-driven approach, responsible for extracting, analysing, and interpreting data to uncover valuable insights. Collaborating closely with cross-functional teams, you will translate findings to business stakeholders and work closely with the marketing team. This role will be based from my clients offices in Nottingham. Responsibilities: Collect, clean, and manipulate large datasets from various sources. Perform in-depth analysis to identify trends, patterns, and anomalies within the data. Develop and maintain reports, dashboards, and visualisations to present findings effectively. Collaborate with stakeholders to understand business objectives and deliver relevant insights. Utilise statistical techniques and predictive modeling to forecast future trends and outcomes. Continuously monitor data quality and integrity to ensure accuracy and reliability. Requirements: Proven experience as a Data Analyst Experience producing reports, visualisations, and dashboards to display insights, trends, and commercial data Experience utilising actionable insights and explaining technical concepts to stakeholders Exceptional communication skills A background in either Commercial or Business Analytics could be beneficial, but not essential If the above role is of interest and you've got the required experience, apply with your most up to date CV for immediate consideration and interview! Alternatively, if you would like to find out more about the position, reach out to me on (phone number removed) or at (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
In Technology Group
Newcastle Upon Tyne, Tyne And Wear
Junior Pricing Analyst - 30,000 - Newcastle My client a forward thinking, market leader in their field is looking to expand their current commercial team with the acquisition of a new Junior Pricing Analyst. Working as part of an established team and closely with senior team members, the role of a pricing analyst will play a crucial role in optimising our e-commerce business by analysing data, identifying trends, and implementing those actionable insights. This role will be based from my clients Cramlington based office. Responsibilities: Data Analysis: Collect and analyse data from various sources, including website analytics, sales data, and customer feedback, to identify trends and insights related to customer behaviour, product performance and market dynamics. Performance Metrics: Develop and maintain key performance indicators (KPIs) to measure the success of our e-commerce pricing. Monitor and report on KPIs regularly, identifying areas for improvement. Market Research: Conduct market research and competitor analysis to stay informed about industry trends, pricing strategies, and competitor price movements. Use this information to make informed recommendations. Pricing Strategy: Liaise with Marketing teams to develop and implement pricing strategies and promotions to maximise sales and profitability. Reporting: Generate regular reports and dashboards to communicate findings and recommendations to line manager and other stakeholders. Requirements: SQL, Power BI, & Excel Experience producing dashboards and visualisations Knowledge of E-commerce platforms or pricing Experience in an E-commerce, Commercial, or Pricing Analytics role (Desirable) If the above role is of interest and you've got the required experience, apply with your most up to date CV for immediate consideration and interview! Alternatively, if you would like to find out more about the position, reach out to me on (phone number removed) or at (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Junior Pricing Analyst - 30,000 - Newcastle My client a forward thinking, market leader in their field is looking to expand their current commercial team with the acquisition of a new Junior Pricing Analyst. Working as part of an established team and closely with senior team members, the role of a pricing analyst will play a crucial role in optimising our e-commerce business by analysing data, identifying trends, and implementing those actionable insights. This role will be based from my clients Cramlington based office. Responsibilities: Data Analysis: Collect and analyse data from various sources, including website analytics, sales data, and customer feedback, to identify trends and insights related to customer behaviour, product performance and market dynamics. Performance Metrics: Develop and maintain key performance indicators (KPIs) to measure the success of our e-commerce pricing. Monitor and report on KPIs regularly, identifying areas for improvement. Market Research: Conduct market research and competitor analysis to stay informed about industry trends, pricing strategies, and competitor price movements. Use this information to make informed recommendations. Pricing Strategy: Liaise with Marketing teams to develop and implement pricing strategies and promotions to maximise sales and profitability. Reporting: Generate regular reports and dashboards to communicate findings and recommendations to line manager and other stakeholders. Requirements: SQL, Power BI, & Excel Experience producing dashboards and visualisations Knowledge of E-commerce platforms or pricing Experience in an E-commerce, Commercial, or Pricing Analytics role (Desirable) If the above role is of interest and you've got the required experience, apply with your most up to date CV for immediate consideration and interview! Alternatively, if you would like to find out more about the position, reach out to me on (phone number removed) or at (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
At British Gas we are on a mission to transform the relationship our customers have with their homes. We are creating connected products that are powered by innovative technologies and brilliant services. We work with our customers to understand their needs, problems, and homes to constantly improve the services offered and help grow our business. To get where we're going, we have an exciting new opportunity for a Digital Product Owner Analyst . We are looking for someone who is analytical and innovative to manage part of our Installs portfolio and the associated channel performance. You will collaborate with other Product Owners/Analysts in eCommerce and our Digital Analysts. You'll also work closely with the Marketing, Pricing and commercial teams to deliver best-in-class conversion rates and optimisation activity. Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn't need to be a barrier. This role can be mostly based at home with flexibility required to attend occasional meetings at our Centrica sites. What will you do? Optimising customer acquisition and retention via our content, sales pages and journeys. Ensuring great customer and business outcomes are being achieved, specifically Shop to buy conversion, volume vs. value, AOV/NPV and NPS. Knowing the Installs inside and out, including working with Analysts to set up, manage and analyse performance data. Including leveraging qualitative and quantitative data with a test-and-learn culture to drive quick decision-making. Establish and communicate a product roadmap and OKRs for specific areas of the estate. Review competitor strategies and new solutions, assess potential partnerships or competitive threats. Continuously seek customer feedback and service improvements to resolve pain points to maintain a market leading net promoter score. Work with Commercial business to deliver solutions that are scalable, flexible and designed to be built once but used repeatedly. Work with support teams to understand regulatory, legal, new product launches and go-to-market. Cultivate an environment of transparency and trust, where your colleagues and squads feel empowered to share ideas, be challenged and fulfil their potential. Who are we looking for? Experience in a commercially focused Product Ownership/eCommerce role. Good understanding of Conversion Rate Optimisation and of experience achieving challenging outcomes in a Digital environment. Good understanding of Customer testing, both quantitative and qualitative. Including User Testing, Surveying, A/B testing and MVTs. A good understanding of SEO and digital marketing (PPC, Display, Social, VOD). Experience of the Adobe suite (specifically Analytics and Target) and CRM tools (Salesforce experience preferred) would be advantageous. Experience working in an agile environment. Key Competencies/Core Capabilities required to perform the role: Great stakeholder management, collaboration and communication skills. Performance focused, comfortable with uncertainty and ability to rapidly switch focus. Strong sense of ownership and personal responsibility for driving commercial performance of digital channels. Passion and a willingness to challenge and push for what you think is right. A genuine enthusiasm for problem solving and product development. We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women. Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events. We have tailored our well-being & benefits package around our employees as follows; Competitive salary and bonus potential Employee Energy Allowance at 15% of the government price cap Pension scheme Company Funded Healthcare Plan 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance We are committed to creating a cleaner and greener future. And we're making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
Apr 30, 2024
Full time
At British Gas we are on a mission to transform the relationship our customers have with their homes. We are creating connected products that are powered by innovative technologies and brilliant services. We work with our customers to understand their needs, problems, and homes to constantly improve the services offered and help grow our business. To get where we're going, we have an exciting new opportunity for a Digital Product Owner Analyst . We are looking for someone who is analytical and innovative to manage part of our Installs portfolio and the associated channel performance. You will collaborate with other Product Owners/Analysts in eCommerce and our Digital Analysts. You'll also work closely with the Marketing, Pricing and commercial teams to deliver best-in-class conversion rates and optimisation activity. Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn't need to be a barrier. This role can be mostly based at home with flexibility required to attend occasional meetings at our Centrica sites. What will you do? Optimising customer acquisition and retention via our content, sales pages and journeys. Ensuring great customer and business outcomes are being achieved, specifically Shop to buy conversion, volume vs. value, AOV/NPV and NPS. Knowing the Installs inside and out, including working with Analysts to set up, manage and analyse performance data. Including leveraging qualitative and quantitative data with a test-and-learn culture to drive quick decision-making. Establish and communicate a product roadmap and OKRs for specific areas of the estate. Review competitor strategies and new solutions, assess potential partnerships or competitive threats. Continuously seek customer feedback and service improvements to resolve pain points to maintain a market leading net promoter score. Work with Commercial business to deliver solutions that are scalable, flexible and designed to be built once but used repeatedly. Work with support teams to understand regulatory, legal, new product launches and go-to-market. Cultivate an environment of transparency and trust, where your colleagues and squads feel empowered to share ideas, be challenged and fulfil their potential. Who are we looking for? Experience in a commercially focused Product Ownership/eCommerce role. Good understanding of Conversion Rate Optimisation and of experience achieving challenging outcomes in a Digital environment. Good understanding of Customer testing, both quantitative and qualitative. Including User Testing, Surveying, A/B testing and MVTs. A good understanding of SEO and digital marketing (PPC, Display, Social, VOD). Experience of the Adobe suite (specifically Analytics and Target) and CRM tools (Salesforce experience preferred) would be advantageous. Experience working in an agile environment. Key Competencies/Core Capabilities required to perform the role: Great stakeholder management, collaboration and communication skills. Performance focused, comfortable with uncertainty and ability to rapidly switch focus. Strong sense of ownership and personal responsibility for driving commercial performance of digital channels. Passion and a willingness to challenge and push for what you think is right. A genuine enthusiasm for problem solving and product development. We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women. Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events. We have tailored our well-being & benefits package around our employees as follows; Competitive salary and bonus potential Employee Energy Allowance at 15% of the government price cap Pension scheme Company Funded Healthcare Plan 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance We are committed to creating a cleaner and greener future. And we're making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
Great opportunity to really grow with a company and have a sense of ownership of their Marketing strategy as they expand nationwide! The basics: Salary - Circa 50k with company performance based bonus. Hybrid - Max 3 days per week, Chessington. The role is probably 70 % Marketing and branding 30% analysis. Looking for a good background in marketing, including some of the below on the analysis side (which they're happy to skill you up on.) Plan, execute, and optimise Google Ads Campaigns to drive targeted traffic and maximize return on investment. In-depth analysis of website and campaign performance, offering actionable insights for continuous improvement. Experience with data visualization tools, ideally Tableau. Strong communication skills, with the ability to convey data insights to diverse audiences. If you would like to hear more about this please apply and I will call to discuss in more detail.
Apr 30, 2024
Full time
Great opportunity to really grow with a company and have a sense of ownership of their Marketing strategy as they expand nationwide! The basics: Salary - Circa 50k with company performance based bonus. Hybrid - Max 3 days per week, Chessington. The role is probably 70 % Marketing and branding 30% analysis. Looking for a good background in marketing, including some of the below on the analysis side (which they're happy to skill you up on.) Plan, execute, and optimise Google Ads Campaigns to drive targeted traffic and maximize return on investment. In-depth analysis of website and campaign performance, offering actionable insights for continuous improvement. Experience with data visualization tools, ideally Tableau. Strong communication skills, with the ability to convey data insights to diverse audiences. If you would like to hear more about this please apply and I will call to discuss in more detail.
Do you put insights and customers at the heart of decision making? Do you want to work for a global supermarket bringing products and services to life? The UK s fastest growing supermarket has an opportunity for you to join them in a fast-paced and exciting role as a Commercial Analyst. This is an exciting time to join their Operations and Proposition team that focus on all things commerce! This team are responsible for the implementation of strategic initiatives to enhance customer interactions and drive business growth. Think Chat GPT, marketing, different revenue streams, selling goods online, click and collect, the future of delivery sounds exciting doesn t it! This role is split into two: 1 Strategy. We re looking for individuals who can take a request from a country and look at the financials, draft up implementation plans. An analytical mindset with strong stakeholder management skills is key. Working closely with the Research team you ll leverage commercial data for strategic decision-making. 2 Propositions. By utilising market insights and commercial data this person will develop compelling propositions and business cases. We re looking for individuals who are comfortable taking requests from leaders in different countries, evaluating them then working with that country to set up workshops. You may set up launch and learn trials in countries i.e for Click and Collect and help with business cases. A little more on the requirements: Proven experience in developing and implementing business strategies (preferably in an e-commerce/retail/grocery background) Ability to thrive in a fast-paced, high-growth environment, with experience supporting the implementation and evaluation of strategies. Strong stakeholder management skills. Excellent organisational skills and ability to manage multiple projects simultaneously. Proficiency in Microsoft Office suite and ability to quickly adapt to new software. Strong analytical skills and evidence-based approach to decision-making. Excellent written and verbal communication skills. Highly self-motivated with a proactive approach to problem-solving. Job Title: Global Business Commercial Analyst Location: Tamworth, UK (Hybrid with 3 office days per week) Salary: £35,000 - £52,000 Benefits: Regular salary increments. 5 weeks' annual leave plus Bank Holidays. Access to a free, confidential virtual GP service for yourself and your children. In-office flexi-time. Comprehensive training and development opportunities. Pension scheme, private employee medical insurance, company sick pay scheme, and parental leave benefits. Perks Package To be considered for this role, please apply directly. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Apr 30, 2024
Full time
Do you put insights and customers at the heart of decision making? Do you want to work for a global supermarket bringing products and services to life? The UK s fastest growing supermarket has an opportunity for you to join them in a fast-paced and exciting role as a Commercial Analyst. This is an exciting time to join their Operations and Proposition team that focus on all things commerce! This team are responsible for the implementation of strategic initiatives to enhance customer interactions and drive business growth. Think Chat GPT, marketing, different revenue streams, selling goods online, click and collect, the future of delivery sounds exciting doesn t it! This role is split into two: 1 Strategy. We re looking for individuals who can take a request from a country and look at the financials, draft up implementation plans. An analytical mindset with strong stakeholder management skills is key. Working closely with the Research team you ll leverage commercial data for strategic decision-making. 2 Propositions. By utilising market insights and commercial data this person will develop compelling propositions and business cases. We re looking for individuals who are comfortable taking requests from leaders in different countries, evaluating them then working with that country to set up workshops. You may set up launch and learn trials in countries i.e for Click and Collect and help with business cases. A little more on the requirements: Proven experience in developing and implementing business strategies (preferably in an e-commerce/retail/grocery background) Ability to thrive in a fast-paced, high-growth environment, with experience supporting the implementation and evaluation of strategies. Strong stakeholder management skills. Excellent organisational skills and ability to manage multiple projects simultaneously. Proficiency in Microsoft Office suite and ability to quickly adapt to new software. Strong analytical skills and evidence-based approach to decision-making. Excellent written and verbal communication skills. Highly self-motivated with a proactive approach to problem-solving. Job Title: Global Business Commercial Analyst Location: Tamworth, UK (Hybrid with 3 office days per week) Salary: £35,000 - £52,000 Benefits: Regular salary increments. 5 weeks' annual leave plus Bank Holidays. Access to a free, confidential virtual GP service for yourself and your children. In-office flexi-time. Comprehensive training and development opportunities. Pension scheme, private employee medical insurance, company sick pay scheme, and parental leave benefits. Perks Package To be considered for this role, please apply directly. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Role: PPC Analyst (Digital Advertising) Location: Huddersfield, West Yorkshire Salary: 35,000 DOE Benefits: hybrid working (3 days office / 2 days home-based), healthcare cash plan, birthday off after a year of service, staff discount scheme, We're seeking a passionate PPC Analyst to join our Marketing Department. This hands-on role involves utilising the latest tools and technologies to optimise traffic to our diverse array of websites while developing your advertising skills and contributing to our marketing success. You'll play a pivotal role in driving our paid search campaigns to meet targeted KPIs, leading with innovation and strategic insight. Here's what you can expect: Lead paid search campaigns, ensuring they align with specific KPIs and goals. Analyse performance data to uncover trends and opportunities for enhancement, conducting daily optimisations to maximise account effectiveness. Collaborate with conversion and SEO teams to elevate landing page experiences and refine overall search strategies. Work in partnership with cross-departmental teams to support shared projects. Enhance the continuous performance of PPC through innovative tests. Develop and execute campaign plans, leveraging your expertise to deliver exceptional results. Collaborate with digital and commercial teams to shape on-site and off-site strategies, contributing to overall group performance optimisation. Streamline processes and remain at the forefront of industry trends and best practices. Skills & Experience: Proven Expertise: Experience in managing PPC and Google Ads campaigns from inception to completion. Analytical Acumen: Strong analytical skills coupled with a results-driven mindset. Certifications and Proficiency: Google Ads certification is preferred, along with familiarity with bid management platforms. Systems Experience: Advanced proficiency in Microsoft Excel and experience with GA4, Facebook Business Manager, and Data Studio are advantageous. Initiative and Passion: Proactive, commercially minded, and self-motivated with a passion for technology and biddable media. REF-(Apply online only)
Apr 30, 2024
Full time
Role: PPC Analyst (Digital Advertising) Location: Huddersfield, West Yorkshire Salary: 35,000 DOE Benefits: hybrid working (3 days office / 2 days home-based), healthcare cash plan, birthday off after a year of service, staff discount scheme, We're seeking a passionate PPC Analyst to join our Marketing Department. This hands-on role involves utilising the latest tools and technologies to optimise traffic to our diverse array of websites while developing your advertising skills and contributing to our marketing success. You'll play a pivotal role in driving our paid search campaigns to meet targeted KPIs, leading with innovation and strategic insight. Here's what you can expect: Lead paid search campaigns, ensuring they align with specific KPIs and goals. Analyse performance data to uncover trends and opportunities for enhancement, conducting daily optimisations to maximise account effectiveness. Collaborate with conversion and SEO teams to elevate landing page experiences and refine overall search strategies. Work in partnership with cross-departmental teams to support shared projects. Enhance the continuous performance of PPC through innovative tests. Develop and execute campaign plans, leveraging your expertise to deliver exceptional results. Collaborate with digital and commercial teams to shape on-site and off-site strategies, contributing to overall group performance optimisation. Streamline processes and remain at the forefront of industry trends and best practices. Skills & Experience: Proven Expertise: Experience in managing PPC and Google Ads campaigns from inception to completion. Analytical Acumen: Strong analytical skills coupled with a results-driven mindset. Certifications and Proficiency: Google Ads certification is preferred, along with familiarity with bid management platforms. Systems Experience: Advanced proficiency in Microsoft Excel and experience with GA4, Facebook Business Manager, and Data Studio are advantageous. Initiative and Passion: Proactive, commercially minded, and self-motivated with a passion for technology and biddable media. REF-(Apply online only)
Lead Integration Engineer - Permanent - Up to 95k plus benefits (based on experience) - London Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL An exciting opportunity to work with a big-name client within the events sector. The client is looking for a highly motivated and eager individual with strong communication skills, to join their team. Location: South West London with hybrid working (3 days on site), must be eligible to work in the UK and be able to come into the office if required. Key Responsibilities: Lead, coach, and oversee a team of developers and analysts to foster their professional growth, enhance productivity, and encourage collaboration. Manage and supervise the team's workflow to ensure prompt delivery and maintain high-quality standards. Drive ownership of integration products, aligning them with business requirements while ensuring technical feasibility. Oversee the entire life cycle of integration products, from conception to retirement, ensuring adherence to quality and performance benchmarks. Ensure efficient development of applications, provide post-implementation support, and continuously evaluate them for enhancements. Collaborate with Business Analysts, Scrum Masters, and Service Delivery Managers to design resilient, scalable, and efficient applications. Responsible for managing procurement processes, including purchase orders for contractors and invoice reconciliation. Thoroughly document all projects for future reference and compliance purposes. Maintain regular communication with leaders from Sales & Marketing, Finance, and IT departments, addressing their requirements and fostering a collaborative atmosphere. Advocate for Agile and DevOps methodologies, participate in Change Advisory Boards (CAB), conduct impact and technology assessments, and contribute to testing and product enhancement initiatives. Effectively plan with all IT teams to ensure alignment and successful execution of company-wide initiatives Key Experience: Demonstrated expertise in integration development and management. Proficient in development and design using a range of technologies including C#, .NET, Visual Studio, Visual Code, .NET Framework, .NET Core, .NET Web APIs, ASP.NET, and ASP.NET MVC. Strong communication skills, capable of collaborating effectively with various internal stakeholders, from technical teams to senior executives. Proactive problem-solving abilities and excellent time management. Skilled in multitasking and working towards long-term objectives. Experience with Cloud Platforms, particularly MS Azure. Familiarity with Salesforce, Pardot, ADvendio, and Workday. Proficiency in using databases such as DBAmp, Azure Data Studio, SQL Management Studio, and Azure SQL. To be considered, please ensure you complete your application on the Computappoint website. Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Lead Integration Engineer - Permanent - Up to 95k plus benefits (based on experience) - London Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL An exciting opportunity to work with a big-name client within the events sector. The client is looking for a highly motivated and eager individual with strong communication skills, to join their team. Location: South West London with hybrid working (3 days on site), must be eligible to work in the UK and be able to come into the office if required. Key Responsibilities: Lead, coach, and oversee a team of developers and analysts to foster their professional growth, enhance productivity, and encourage collaboration. Manage and supervise the team's workflow to ensure prompt delivery and maintain high-quality standards. Drive ownership of integration products, aligning them with business requirements while ensuring technical feasibility. Oversee the entire life cycle of integration products, from conception to retirement, ensuring adherence to quality and performance benchmarks. Ensure efficient development of applications, provide post-implementation support, and continuously evaluate them for enhancements. Collaborate with Business Analysts, Scrum Masters, and Service Delivery Managers to design resilient, scalable, and efficient applications. Responsible for managing procurement processes, including purchase orders for contractors and invoice reconciliation. Thoroughly document all projects for future reference and compliance purposes. Maintain regular communication with leaders from Sales & Marketing, Finance, and IT departments, addressing their requirements and fostering a collaborative atmosphere. Advocate for Agile and DevOps methodologies, participate in Change Advisory Boards (CAB), conduct impact and technology assessments, and contribute to testing and product enhancement initiatives. Effectively plan with all IT teams to ensure alignment and successful execution of company-wide initiatives Key Experience: Demonstrated expertise in integration development and management. Proficient in development and design using a range of technologies including C#, .NET, Visual Studio, Visual Code, .NET Framework, .NET Core, .NET Web APIs, ASP.NET, and ASP.NET MVC. Strong communication skills, capable of collaborating effectively with various internal stakeholders, from technical teams to senior executives. Proactive problem-solving abilities and excellent time management. Skilled in multitasking and working towards long-term objectives. Experience with Cloud Platforms, particularly MS Azure. Familiarity with Salesforce, Pardot, ADvendio, and Workday. Proficiency in using databases such as DBAmp, Azure Data Studio, SQL Management Studio, and Azure SQL. To be considered, please ensure you complete your application on the Computappoint website. Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
METADATA CATALOGUER (DAM) Departments: Information Management Home Palace : Hampton Court Palace Status : Established/Permanent Salary: £33,200, Pro Rata Days/Hours of work: Part time, 14.4 hours/2 days per week About the role We are a team of people who love and look after six of the most wonderful palaces in the world: Hampton Court Palace, the Tower of London, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle and Gardens. We create space for spirits to stir and be stirred. We want everyone to feel welcome and accepted. We tell stories about the monarchs you know, and the lives you don't. We let people explore and we set minds racing. You will be joining our friendly and experienced Information Management team that looks after information and digital assets across all six palaces. We are currently recruiting for a Metadata Cataloguer to assist the Product Executive and Digital Asset Management (DAM) team that touches every part of the organisation including Conservation Collection Care and Collections Management, Public Engagement Retail, Press and Marketing and Membership. About you As a Metadata Cataloguer you will support, assist and help train users of the DAM system in the creation of metadata for digital assets and the entering of this metadata into the DAM system for each digital asset uploaded. You will catalogue DAM assets for various departments and promote the DAM system as the centralised repository of digital images, audio and video assets for palace-wide use. You will manage the DAM taxonomy and support the DAM Product Executive with the upgrade to a new version of the system. You will have an excellent eye for detail and be able to maintain a high level of accuracy under pressure. You will be a people-person who thrives on fostering good working relationships with the users of the DAM system. Based at Hampton Court Palace, you may be required to travel to our other sites on occasion. Closing date: Sunday 5 May 2024 1st Interview date : Thursday 16 May - Friday 17 May 2024 (online) 2nd Interview date: Tuesday 21 May 2024 (in-person) We have adopted a hybrid model of part working from home and part working from site, we are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements. Historic Royal Places is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background. You may also have experience in the following: SAP Business Data Analyst, Data Conversion, Business Analysis, Data Validation, Data Quality Management, Data Migration, Data Analysis, etc.REF-
Apr 30, 2024
Full time
METADATA CATALOGUER (DAM) Departments: Information Management Home Palace : Hampton Court Palace Status : Established/Permanent Salary: £33,200, Pro Rata Days/Hours of work: Part time, 14.4 hours/2 days per week About the role We are a team of people who love and look after six of the most wonderful palaces in the world: Hampton Court Palace, the Tower of London, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle and Gardens. We create space for spirits to stir and be stirred. We want everyone to feel welcome and accepted. We tell stories about the monarchs you know, and the lives you don't. We let people explore and we set minds racing. You will be joining our friendly and experienced Information Management team that looks after information and digital assets across all six palaces. We are currently recruiting for a Metadata Cataloguer to assist the Product Executive and Digital Asset Management (DAM) team that touches every part of the organisation including Conservation Collection Care and Collections Management, Public Engagement Retail, Press and Marketing and Membership. About you As a Metadata Cataloguer you will support, assist and help train users of the DAM system in the creation of metadata for digital assets and the entering of this metadata into the DAM system for each digital asset uploaded. You will catalogue DAM assets for various departments and promote the DAM system as the centralised repository of digital images, audio and video assets for palace-wide use. You will manage the DAM taxonomy and support the DAM Product Executive with the upgrade to a new version of the system. You will have an excellent eye for detail and be able to maintain a high level of accuracy under pressure. You will be a people-person who thrives on fostering good working relationships with the users of the DAM system. Based at Hampton Court Palace, you may be required to travel to our other sites on occasion. Closing date: Sunday 5 May 2024 1st Interview date : Thursday 16 May - Friday 17 May 2024 (online) 2nd Interview date: Tuesday 21 May 2024 (in-person) We have adopted a hybrid model of part working from home and part working from site, we are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements. Historic Royal Places is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background. You may also have experience in the following: SAP Business Data Analyst, Data Conversion, Business Analysis, Data Validation, Data Quality Management, Data Migration, Data Analysis, etc.REF-
Data Analyst and Insights Manager We are looking for an experienced Data Analyst & Insight Manager to join one of the top NHS charities in the country. Position: Data Analyst & Insight Manager Location: Cambridge/Hybrid- office based 2-3 days a week. Contract: Permanent, full time, 37.5 hours per week Salary: £40-£45k per annum plus excellent benefits About the role: As Data Analyst & Insights Manager you will be responsible for analysing the charities data, generating clear reports and dashboards, and recommending insights from that data and analysis that can help them drive fundraising and marketing performance. You will work closely with the senior leadership team to shape strategy and organisational KPIs, evaluate and report on activities effectively, and advise on data analysis, database management, and data protection. Working with colleagues you will support how they collect, manage and use data to achieve the charities ambitions. Key responsibilities include: Develop and maintain reports and dashboards that support teams across the charity. Lead on communicating and interpreting the insights gained from data analytics, helping present this back to stakeholders as recommendations, and working with colleagues to support understanding of how to implement those recommendations. Delivery of actionable and highly effective supporter analysis, reports, dashboards, statistical models and campaign analysis to inform evidence-based decision making. Responsible for managing and developing the CRM database so that it meets existing and future needs and reviewing and making recommendations for further development on an ongoing basis. Responsible for ensuring best practice use of the CRM and other databases across the charity through effective training, user-guides, and other tools, and the development of clear processes and procedures. You will work across the organisation to ensure their databases are managed effectively and integrated with other systems where possible to achieve efficient processes and excellent supporter experiences. Responsible for developing a data strategy for the charity, with a clear roadmap, that builds capacity and capability around collecting, analysing, managing, and using data to support the organisation's strategy and ambitions. You will act as the charity's data protection lead, ensuring colleagues are compliant with data protection legislation. Dealing with internal and external stakeholders, you will be a strong and confident communicator. Other roles you may have experience of could include: Data Analyst, Data Insight Manager, Data Manager, Database Manager, Data Operations Manager, Fundraising and Communications Manager, Data Capability Manager, Analytics and Insights Manager, Data Product Manager, Data Specialist, Data Insights Analyst, etc.
Apr 29, 2024
Full time
Data Analyst and Insights Manager We are looking for an experienced Data Analyst & Insight Manager to join one of the top NHS charities in the country. Position: Data Analyst & Insight Manager Location: Cambridge/Hybrid- office based 2-3 days a week. Contract: Permanent, full time, 37.5 hours per week Salary: £40-£45k per annum plus excellent benefits About the role: As Data Analyst & Insights Manager you will be responsible for analysing the charities data, generating clear reports and dashboards, and recommending insights from that data and analysis that can help them drive fundraising and marketing performance. You will work closely with the senior leadership team to shape strategy and organisational KPIs, evaluate and report on activities effectively, and advise on data analysis, database management, and data protection. Working with colleagues you will support how they collect, manage and use data to achieve the charities ambitions. Key responsibilities include: Develop and maintain reports and dashboards that support teams across the charity. Lead on communicating and interpreting the insights gained from data analytics, helping present this back to stakeholders as recommendations, and working with colleagues to support understanding of how to implement those recommendations. Delivery of actionable and highly effective supporter analysis, reports, dashboards, statistical models and campaign analysis to inform evidence-based decision making. Responsible for managing and developing the CRM database so that it meets existing and future needs and reviewing and making recommendations for further development on an ongoing basis. Responsible for ensuring best practice use of the CRM and other databases across the charity through effective training, user-guides, and other tools, and the development of clear processes and procedures. You will work across the organisation to ensure their databases are managed effectively and integrated with other systems where possible to achieve efficient processes and excellent supporter experiences. Responsible for developing a data strategy for the charity, with a clear roadmap, that builds capacity and capability around collecting, analysing, managing, and using data to support the organisation's strategy and ambitions. You will act as the charity's data protection lead, ensuring colleagues are compliant with data protection legislation. Dealing with internal and external stakeholders, you will be a strong and confident communicator. Other roles you may have experience of could include: Data Analyst, Data Insight Manager, Data Manager, Database Manager, Data Operations Manager, Fundraising and Communications Manager, Data Capability Manager, Analytics and Insights Manager, Data Product Manager, Data Specialist, Data Insights Analyst, etc.