The Purpose As a result of our remarkable growth and advancements in our internal software, we're recruiting for a Systems Training Specialist to play a pivotal role in strengthening our Learning & Development agenda. The specialist will facilitate training sessions to assist project and program teams during the transition and integration of colleagues from acquired businesses into WorkNest. You will design, develop, and deliver training programs focused on internal IT software packages, across a range of platforms such as our CRM - Salesforce, our Case Management software, our HRIS and various AI tools. Your role will be key to enhancing and ensuring colleagues' software proficiency, facilitating technology adoption, as well as designing and delivering training to external clients ahead of their transition to our in-house platforms. The role In this brand-new role, you will be responsible for providing captivating and thorough training sessions on internal IT software applications, integrated apps, and AI tools. Your role will involve designing and facilitating interactive workshops and training modules with the specific goal of enhancing colleagues' grasp and proficient utilisation of internal platforms, IT tools, and innovative work methods. It's crucial that all training materials are engaging, inclusive, and consistently refreshed to align with the latest software advancements and industry best practices.You'll collaborate with departmental managers and project leaders to cultivate strong relationships with internal stakeholders, ensuring their training requirements are addressed efficiently to promote a workplace culture centred on continual professional development. Keeping abreast of the latest developments, updates, releases, and best practices in internal IT software is essential, as is staying informed about the latest trends in IT software training and technological advancements. About you To succeed in this role, you will need to be proficient in a wide range of IT systems. Your exceptional communication skills will empower you to efficiently convey information to a variety of audiences, accommodating their preferred learning styles while meeting the needs of both individuals and groups during training sessions. Previous experience of supporting and training colleagues who may be hesitant to change would be advantageous. Strong people management and leadership abilities are crucial for a successful beginning, coupled with your talent to inspire and motivate others. Where you'll be working: This is a hybrid role (a minimum of two days per week in the Chester office, with the rest of the week remote). The Package This role attracts a salary of £43,000 - £50,000 per annum (depending on experience) and an attractive company benefits package including: Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements. Auto Enrolment Pension contributions after 3 months service Birthday Day off VITO Days - up to 2 days per holiday year paid volunteering Free Will writing service. The Company WorkNest is part of the GRC (Governance, Risk and Compliance) division within Marlowe PLC. We are a powerhouse of employment law, HR, Health and Safety, CQC Compliance support services, weaving pragmatic advice with powerful technology platforms. We have experienced exceptional growth over the last 24 months, fuelled by the acquisition of several leading business services groups, including: Law at Work, Ellis Whittam, Youmanage, esphr, HRSP, HR Solutions and Vista. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution. In fact, over 40,000 UK employers (in 45 vertical sectors) now seek our help on some of their most sensitive issues. We like to think that this is due to our focus on high quality, pragmatic and professional advice, and service.If you think this role is a good fit for you, please use the purple 'apply now' button to begin your application. You'll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post. WorkNest is committed to creating a culture of Inclusion?and ensuring that everyone - job applicants, clients, colleagues, and anyone else we deal with - is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent and Recruitment specialist if there are any adjustments, we need to make in order to ensure, a genuine equality of opportunity. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution.Our Vision is to be an organisation of excellence, that employers turn to for nurture and protection.The closing date for receipt of applications is 4th May 2024 Location : Hybrid working with an office base in Chester Contract : Permanent, Full time Hours 37.5 Salary : £43,000-£50,000 per annum (depending on experience) Benefits : CompetitiveREF-
Apr 26, 2024
Full time
The Purpose As a result of our remarkable growth and advancements in our internal software, we're recruiting for a Systems Training Specialist to play a pivotal role in strengthening our Learning & Development agenda. The specialist will facilitate training sessions to assist project and program teams during the transition and integration of colleagues from acquired businesses into WorkNest. You will design, develop, and deliver training programs focused on internal IT software packages, across a range of platforms such as our CRM - Salesforce, our Case Management software, our HRIS and various AI tools. Your role will be key to enhancing and ensuring colleagues' software proficiency, facilitating technology adoption, as well as designing and delivering training to external clients ahead of their transition to our in-house platforms. The role In this brand-new role, you will be responsible for providing captivating and thorough training sessions on internal IT software applications, integrated apps, and AI tools. Your role will involve designing and facilitating interactive workshops and training modules with the specific goal of enhancing colleagues' grasp and proficient utilisation of internal platforms, IT tools, and innovative work methods. It's crucial that all training materials are engaging, inclusive, and consistently refreshed to align with the latest software advancements and industry best practices.You'll collaborate with departmental managers and project leaders to cultivate strong relationships with internal stakeholders, ensuring their training requirements are addressed efficiently to promote a workplace culture centred on continual professional development. Keeping abreast of the latest developments, updates, releases, and best practices in internal IT software is essential, as is staying informed about the latest trends in IT software training and technological advancements. About you To succeed in this role, you will need to be proficient in a wide range of IT systems. Your exceptional communication skills will empower you to efficiently convey information to a variety of audiences, accommodating their preferred learning styles while meeting the needs of both individuals and groups during training sessions. Previous experience of supporting and training colleagues who may be hesitant to change would be advantageous. Strong people management and leadership abilities are crucial for a successful beginning, coupled with your talent to inspire and motivate others. Where you'll be working: This is a hybrid role (a minimum of two days per week in the Chester office, with the rest of the week remote). The Package This role attracts a salary of £43,000 - £50,000 per annum (depending on experience) and an attractive company benefits package including: Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements. Auto Enrolment Pension contributions after 3 months service Birthday Day off VITO Days - up to 2 days per holiday year paid volunteering Free Will writing service. The Company WorkNest is part of the GRC (Governance, Risk and Compliance) division within Marlowe PLC. We are a powerhouse of employment law, HR, Health and Safety, CQC Compliance support services, weaving pragmatic advice with powerful technology platforms. We have experienced exceptional growth over the last 24 months, fuelled by the acquisition of several leading business services groups, including: Law at Work, Ellis Whittam, Youmanage, esphr, HRSP, HR Solutions and Vista. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution. In fact, over 40,000 UK employers (in 45 vertical sectors) now seek our help on some of their most sensitive issues. We like to think that this is due to our focus on high quality, pragmatic and professional advice, and service.If you think this role is a good fit for you, please use the purple 'apply now' button to begin your application. You'll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post. WorkNest is committed to creating a culture of Inclusion?and ensuring that everyone - job applicants, clients, colleagues, and anyone else we deal with - is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent and Recruitment specialist if there are any adjustments, we need to make in order to ensure, a genuine equality of opportunity. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution.Our Vision is to be an organisation of excellence, that employers turn to for nurture and protection.The closing date for receipt of applications is 4th May 2024 Location : Hybrid working with an office base in Chester Contract : Permanent, Full time Hours 37.5 Salary : £43,000-£50,000 per annum (depending on experience) Benefits : CompetitiveREF-
Salesforce Release Manager Start date: 1st July Contract Length: 6 months contract, potential to extend Rate: Competitive Location: UK and central Europe can be considered IR35: Inside IR35 Role: Computer Futures is looking for a Salesforce Release Manager to join our client on a contract basis for 6 months. This role is mainly focused on processes and ensuring timely, high-quality releases to ensure a stable and functional production environment. You will need expert level experience with 'Copado CI/CD' or 'Copado Metadata' as this is essential for this role. Please note we are unable to work with candidates on a Tier 2 VISA or unable to provide sponsorship. Skills & requirements: Responsible for defining, implementing, and executing the Salesforce release process 3+ years experience in DevOps release management role Previously used Lightning Components (Aura/LWC) and Jira Be an expert in the Copado tool, understand its ins and outs, champion best practices, remain up to date with new and planned features, and evangelise its utility to the Salesforce team and the business Be an expert on GIT and how it is implemented in the business environments Able to Configure Copado Previously managed Experience cloud sites in a Copado pipeline (desirable) Have either Copado Fundamentals I, Fundamentals II, and Consultant certifications Able to work with business stakeholders as well as technical staff Good communication skills Other information: Please apply and send your CV to be shortlisted for the role to Katherine Barrett. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
Apr 26, 2024
Contractor
Salesforce Release Manager Start date: 1st July Contract Length: 6 months contract, potential to extend Rate: Competitive Location: UK and central Europe can be considered IR35: Inside IR35 Role: Computer Futures is looking for a Salesforce Release Manager to join our client on a contract basis for 6 months. This role is mainly focused on processes and ensuring timely, high-quality releases to ensure a stable and functional production environment. You will need expert level experience with 'Copado CI/CD' or 'Copado Metadata' as this is essential for this role. Please note we are unable to work with candidates on a Tier 2 VISA or unable to provide sponsorship. Skills & requirements: Responsible for defining, implementing, and executing the Salesforce release process 3+ years experience in DevOps release management role Previously used Lightning Components (Aura/LWC) and Jira Be an expert in the Copado tool, understand its ins and outs, champion best practices, remain up to date with new and planned features, and evangelise its utility to the Salesforce team and the business Be an expert on GIT and how it is implemented in the business environments Able to Configure Copado Previously managed Experience cloud sites in a Copado pipeline (desirable) Have either Copado Fundamentals I, Fundamentals II, and Consultant certifications Able to work with business stakeholders as well as technical staff Good communication skills Other information: Please apply and send your CV to be shortlisted for the role to Katherine Barrett. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
Digital Retail Project Manager - Bracknell, Berkshire (on-site 3 days a week) £650 per day Inside IR months (work through an Umbrella company) Due to on-site attendance must live within an easy daily drive of Bracknell, Berkshire (not commutable by public transport) Experienced Digital Retail E-commerce Project Manager required to to manage multiple external development projects on a Retail sales programme in a Salesforce environment web & mobile app. Key skills: Strong Project Management experience in a Digital E-commerce sales environment Excellent communication skills Able to work with Senior Stakeholders Web site and mobile app software development experience Ability to manage internal and external development projects from inception to successful implementation. Solid understanding of the software development process, including requirement gathering, analysis/design, development tools/technologies, release/version control, contemporary testing methodologies and deployment management. able to managed multiple projects in an Agile environment Jira Confluence experience very useful Digital Retail Project Manager - Bracknell, Berkshire (3 days a week on-site)
Apr 26, 2024
Contractor
Digital Retail Project Manager - Bracknell, Berkshire (on-site 3 days a week) £650 per day Inside IR months (work through an Umbrella company) Due to on-site attendance must live within an easy daily drive of Bracknell, Berkshire (not commutable by public transport) Experienced Digital Retail E-commerce Project Manager required to to manage multiple external development projects on a Retail sales programme in a Salesforce environment web & mobile app. Key skills: Strong Project Management experience in a Digital E-commerce sales environment Excellent communication skills Able to work with Senior Stakeholders Web site and mobile app software development experience Ability to manage internal and external development projects from inception to successful implementation. Solid understanding of the software development process, including requirement gathering, analysis/design, development tools/technologies, release/version control, contemporary testing methodologies and deployment management. able to managed multiple projects in an Agile environment Jira Confluence experience very useful Digital Retail Project Manager - Bracknell, Berkshire (3 days a week on-site)
About the role We are looking for a CRM Systems Manager based in our Warwick office, this role will work with senior business stakeholders and the end user to provide effective tools to support the CRM processes. Championing the use of Salesforce technology across the business, you will have good knowledge of the capabilities of the Salesforce platform, its operation and defining projects that deliver value. You will be capable of operating processes to manage and prioritise new demand and resolve support issues. You must have a grasp of the technical features and functionalities of the Salesforce platform as you will help bridge the gap between the business and the technical team and will often have exposure to multiple Salesforce Clouds and Appexchange products. You will be responsible for Act as the primary point of contact for all Salesforce, Marketing Automation and CRM initiatives Work with Senior Business Stakeholders to ensure Salesforce.com and our related CRM systems are supporting the sales teams in achieving their objectives. Lead the SF.com administration and support to 300+ users, directing our 3rd party support partner and 1 direct report. Maintain and develop a roadmap for the strategic development of our CRM solutions. Manage 3rd party development and support agreements. Manage the implementation and delivery of new initiatives, including leading workshops, gathering requirements and designing solutions About you Salesforce.com or other CRM Knowledge and of the software development life cycles and System Support processes Good communication and mediation skills, strategic mindset and the ability to liaise between technical and non-technical stakeholders with a consultative approach Demonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. Sales Cloud, Service Cloud Good presentation skills, and the ability to demonstrate high levels of credibility to various levels of stakeholders, who are both technical and non-technical Accountable to ensure deliverables are met both technically, and to meet client expectations, with financial implications in mind Stay abreast of new Salesforce.com releases and functionality, making suggestions to improve existing processes and implement new solutions About your development and benefits We aim to unlock your potential and equip you with all the skills required to move to the next stage in your career with us, whilst earning a full salary. This all starts with your induction where you get to know us and our business and continues with relevant training and development. Our people get benefits including: Pension plan Life Assurance Bonus scheme Holiday - 23 days increasing to 25 after 2 years' service Staff discounts on hundreds of retailers Cycle to work scheme Car salary sacrifice scheme About us Wolseley UK is the country's largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world's largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.
Oct 03, 2021
Full time
About the role We are looking for a CRM Systems Manager based in our Warwick office, this role will work with senior business stakeholders and the end user to provide effective tools to support the CRM processes. Championing the use of Salesforce technology across the business, you will have good knowledge of the capabilities of the Salesforce platform, its operation and defining projects that deliver value. You will be capable of operating processes to manage and prioritise new demand and resolve support issues. You must have a grasp of the technical features and functionalities of the Salesforce platform as you will help bridge the gap between the business and the technical team and will often have exposure to multiple Salesforce Clouds and Appexchange products. You will be responsible for Act as the primary point of contact for all Salesforce, Marketing Automation and CRM initiatives Work with Senior Business Stakeholders to ensure Salesforce.com and our related CRM systems are supporting the sales teams in achieving their objectives. Lead the SF.com administration and support to 300+ users, directing our 3rd party support partner and 1 direct report. Maintain and develop a roadmap for the strategic development of our CRM solutions. Manage 3rd party development and support agreements. Manage the implementation and delivery of new initiatives, including leading workshops, gathering requirements and designing solutions About you Salesforce.com or other CRM Knowledge and of the software development life cycles and System Support processes Good communication and mediation skills, strategic mindset and the ability to liaise between technical and non-technical stakeholders with a consultative approach Demonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. Sales Cloud, Service Cloud Good presentation skills, and the ability to demonstrate high levels of credibility to various levels of stakeholders, who are both technical and non-technical Accountable to ensure deliverables are met both technically, and to meet client expectations, with financial implications in mind Stay abreast of new Salesforce.com releases and functionality, making suggestions to improve existing processes and implement new solutions About your development and benefits We aim to unlock your potential and equip you with all the skills required to move to the next stage in your career with us, whilst earning a full salary. This all starts with your induction where you get to know us and our business and continues with relevant training and development. Our people get benefits including: Pension plan Life Assurance Bonus scheme Holiday - 23 days increasing to 25 after 2 years' service Staff discounts on hundreds of retailers Cycle to work scheme Car salary sacrifice scheme About us Wolseley UK is the country's largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world's largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.
UBM is looking for a talented individual to join the Business Systemsteam as the Customer Relationship Management Business Analyst Job Summary: The Customer Relationship Management (CRM) Business Analyst reports to the Customer Relationship Management Manager in Advanstar's Business Systems department. This position is responsible for supporting the implementation, support and continuous improvement of the company's Customer Relationship Management (CRM) strategy, corporate data governance, sales operations efficiencies and user adoption for aggressive growth of multiple tradeshows and publications. Principal Duties & Responsibilities: Supports CRM Manager and sales teams in developing and executing customer campaigns based on cyclical Executive sales strategies. Manages daily campaign activities including development, distribution and tracking individual and group performance via salesforce.com dashboards. Communicates specific trends, issues, targets and opportunities using analytics. Supports CRM Manager in driving business process improvements in sales operations. Documents process workflows and makes appropriate recommendations to impact operational efficiencies. Reviews, analyzes, and creates detailed documentation of business processes along with user's needs including workflow, data, salesforce.com functions, and steps required to develop or modify processes or systems. Creates detailed test plans for implementing new functionality, and ensuring compatibility with existing processes. Coordinates data governance Liaise with IT to identify areas of data inaccuracy and communicate with user community to correct data and update salesforce.com. Maintains data quality (accuracy and cleanliness) through KPI's and standard operating procedures. Maintains on-going data clean-up Performs and improves standard operating procedures ensuring data quality Supports organization in the understanding of data controls and consistency. Communicates specific trends, issues, targets and opportunities using analytics. Makes recommendations to management for data quality Maintains accurate dashboards and reports Continuously develops and maintains cascading dashboards for all user levels (executive, management, individual). Supports user adoption Coordinates and manages training sessions for new releases and on-going improvements. Initiates daily user collaboration and feedback. Provides one-on-one user coaching. Salesforce.com configuration Works with business and IT to configure salesforce.com application to maintain existing functionality and implement enhancement requests. Collaborates with CRM Manager to provide solution definition and system configuration alternatives to improve processes Position Requirements: Bachelor degree with 5+ years CRM or sales operations experience Campaign management experience Testing and release planning experience User adoption experience Salesforce.com configuration experience Strong customer focus (both internal & external) and understanding of CRM principles and strategies Collaboration skills including the ability to engage with IT, Sales, Customer Service and Marketing employees at all levels in order gather business needs and provide feedback. Analytical skills with the ability to analyze salesforce.com from both a technical and user perspective to facilitate user engagement, resolve system issues & lead system enhancement efforts Process improvement skills including the ability to analyze business activity and requirements to identify opportunities and lead process design, enhancement and automation efforts Data analysis and execution skills including the ability to convert data analysis into actionable information and disseminate to organization Project & change management skills to provide input on continuous system enhancements and expansion Experience with Microsoft Visio or process flow software Why work for us? Because UBM works for you. As an employee of UBM you will have access to a positive company culture, flexible working hours, travel season loans, cycle2work programmes, child care and eye care vouchers, volunteer days, money purchased pensions and a commitment from us that we will invest in developing your talent. We are an equal opportunities employer committed to building a diverse and inclusive culture. We actively welcome applications from suitably qualified and eligible candidates from minority ethnic backgrounds and LGBT communities as they are currently underrepresented at application stage.
Feb 21, 2016
UBM is looking for a talented individual to join the Business Systemsteam as the Customer Relationship Management Business Analyst Job Summary: The Customer Relationship Management (CRM) Business Analyst reports to the Customer Relationship Management Manager in Advanstar's Business Systems department. This position is responsible for supporting the implementation, support and continuous improvement of the company's Customer Relationship Management (CRM) strategy, corporate data governance, sales operations efficiencies and user adoption for aggressive growth of multiple tradeshows and publications. Principal Duties & Responsibilities: Supports CRM Manager and sales teams in developing and executing customer campaigns based on cyclical Executive sales strategies. Manages daily campaign activities including development, distribution and tracking individual and group performance via salesforce.com dashboards. Communicates specific trends, issues, targets and opportunities using analytics. Supports CRM Manager in driving business process improvements in sales operations. Documents process workflows and makes appropriate recommendations to impact operational efficiencies. Reviews, analyzes, and creates detailed documentation of business processes along with user's needs including workflow, data, salesforce.com functions, and steps required to develop or modify processes or systems. Creates detailed test plans for implementing new functionality, and ensuring compatibility with existing processes. Coordinates data governance Liaise with IT to identify areas of data inaccuracy and communicate with user community to correct data and update salesforce.com. Maintains data quality (accuracy and cleanliness) through KPI's and standard operating procedures. Maintains on-going data clean-up Performs and improves standard operating procedures ensuring data quality Supports organization in the understanding of data controls and consistency. Communicates specific trends, issues, targets and opportunities using analytics. Makes recommendations to management for data quality Maintains accurate dashboards and reports Continuously develops and maintains cascading dashboards for all user levels (executive, management, individual). Supports user adoption Coordinates and manages training sessions for new releases and on-going improvements. Initiates daily user collaboration and feedback. Provides one-on-one user coaching. Salesforce.com configuration Works with business and IT to configure salesforce.com application to maintain existing functionality and implement enhancement requests. Collaborates with CRM Manager to provide solution definition and system configuration alternatives to improve processes Position Requirements: Bachelor degree with 5+ years CRM or sales operations experience Campaign management experience Testing and release planning experience User adoption experience Salesforce.com configuration experience Strong customer focus (both internal & external) and understanding of CRM principles and strategies Collaboration skills including the ability to engage with IT, Sales, Customer Service and Marketing employees at all levels in order gather business needs and provide feedback. Analytical skills with the ability to analyze salesforce.com from both a technical and user perspective to facilitate user engagement, resolve system issues & lead system enhancement efforts Process improvement skills including the ability to analyze business activity and requirements to identify opportunities and lead process design, enhancement and automation efforts Data analysis and execution skills including the ability to convert data analysis into actionable information and disseminate to organization Project & change management skills to provide input on continuous system enhancements and expansion Experience with Microsoft Visio or process flow software Why work for us? Because UBM works for you. As an employee of UBM you will have access to a positive company culture, flexible working hours, travel season loans, cycle2work programmes, child care and eye care vouchers, volunteer days, money purchased pensions and a commitment from us that we will invest in developing your talent. We are an equal opportunities employer committed to building a diverse and inclusive culture. We actively welcome applications from suitably qualified and eligible candidates from minority ethnic backgrounds and LGBT communities as they are currently underrepresented at application stage.