CRM Systems Manager

About the role

We are looking for a CRM Systems Manager based in our Warwick office, this role will work with senior business stakeholders and the end user to provide effective tools to support the CRM processes. Championing the use of Salesforce technology across the business, you will have good knowledge of the capabilities of the Salesforce platform, its operation and defining projects that deliver value. You will be capable of operating processes to manage and prioritise new demand and resolve support issues.

You must have a grasp of the technical features and functionalities of the Salesforce platform as you will help bridge the gap between the business and the technical team and will often have exposure to multiple Salesforce Clouds and Appexchange products.

You will be responsible for

• Act as the primary point of contact for all Salesforce, Marketing Automation and CRM initiatives
• Work with Senior Business Stakeholders to ensure Salesforce.com and our related CRM systems are supporting the sales teams in achieving their objectives.
• Lead the SF.com administration and support to 300+ users, directing our 3rd party support partner and 1 direct report.
• Maintain and develop a roadmap for the strategic development of our CRM solutions.
• Manage 3rd party development and support agreements.
• Manage the implementation and delivery of new initiatives, including leading workshops, gathering requirements and designing solutions

About you

• Salesforce.com or other CRM Knowledge and of the software development life cycles and System Support processes
• Good communication and mediation skills, strategic mindset and the ability to liaise between technical and non-technical stakeholders with a consultative approach
• Demonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. Sales Cloud, Service Cloud
• Good presentation skills, and the ability to demonstrate high levels of credibility to various levels of stakeholders, who are both technical and non-technical
• Accountable to ensure deliverables are met both technically, and to meet client expectations, with financial implications in mind
• Stay abreast of new Salesforce.com releases and functionality, making suggestions to improve existing processes and implement new solutions

About your development and benefits

We aim to unlock your potential and equip you with all the skills required to move to the next stage in your career with us, whilst earning a full salary. This all starts with your induction where you get to know us and our business and continues with relevant training and development.

Our people get benefits including:

• Pension plan
• Life Assurance
• Bonus scheme
• Holiday - 23 days increasing to 25 after 2 years' service
• Staff discounts on hundreds of retailers
• Cycle to work scheme
• Car salary sacrifice scheme

About us

Wolseley UK is the country's largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers.

We supply 180,000 different products to over 100,000 customers every year. Join us and you'll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You'll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world's largest specialist distributer of plumbing and heating products, you'll have access to a wide variety of career opportunities.