Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus I have an exciting opportunity to join a well-established organisation as a Senior SysOps Engineer! you will be working on business-critical, high-load transactional systems, bringing your expertise in managing an environment built largely on Microsoft and VMware technologies. Responsibilities: Managing and supporting infrastructure in both on-prem and cloud environments Making sure components are optimised for availability & performance. Deep diving into security features to ensure the security of our systems and data. Automating manual or repetitive tasks as much as possible, for example with SCORCH; Handling both BAU activities and project work Ensuring system stability during extreme peaks. Experience/skills required: years in a similar role, or longer doing 2nd/3rd line support. You have a strong understanding of scalable web systems. You have a deep understanding of Windows Server and Domain Infrastructure including AD DS, DNS, NPS, DFS, GPO, and PKI. You're well-versed in managing VMware server virtualisation or another production-ready Hypervisor utilising enterprise-grade features (SAN, HA, vMotion, Fault-Tolerance, clustering etc). You're familiar with managing applications running .NET 4.8 or dot.NET Core under IIS You're on top of networking and connectivity, including BGP, and LACP. You're an advocate for security topics, including threat analysis, security scanning - setup and analysis of results. Experienced in Scripting and automation in PowerShell or similar. Experienced with monitoring systems such as SCOM, Splunk and the TIG stack. Desirable: Hands-on experience with traffic management or load-balancing systems. Experience in managing workloads in the public cloud (Azure or AWS). Good understanding of Linux operating systems. Crash dump analysis. Experience with PostgreSQL/MSSQL. Familiarity with Redis and Elastic Search. Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus
May 16, 2024
Full time
Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus I have an exciting opportunity to join a well-established organisation as a Senior SysOps Engineer! you will be working on business-critical, high-load transactional systems, bringing your expertise in managing an environment built largely on Microsoft and VMware technologies. Responsibilities: Managing and supporting infrastructure in both on-prem and cloud environments Making sure components are optimised for availability & performance. Deep diving into security features to ensure the security of our systems and data. Automating manual or repetitive tasks as much as possible, for example with SCORCH; Handling both BAU activities and project work Ensuring system stability during extreme peaks. Experience/skills required: years in a similar role, or longer doing 2nd/3rd line support. You have a strong understanding of scalable web systems. You have a deep understanding of Windows Server and Domain Infrastructure including AD DS, DNS, NPS, DFS, GPO, and PKI. You're well-versed in managing VMware server virtualisation or another production-ready Hypervisor utilising enterprise-grade features (SAN, HA, vMotion, Fault-Tolerance, clustering etc). You're familiar with managing applications running .NET 4.8 or dot.NET Core under IIS You're on top of networking and connectivity, including BGP, and LACP. You're an advocate for security topics, including threat analysis, security scanning - setup and analysis of results. Experienced in Scripting and automation in PowerShell or similar. Experienced with monitoring systems such as SCOM, Splunk and the TIG stack. Desirable: Hands-on experience with traffic management or load-balancing systems. Experience in managing workloads in the public cloud (Azure or AWS). Good understanding of Linux operating systems. Crash dump analysis. Experience with PostgreSQL/MSSQL. Familiarity with Redis and Elastic Search. Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus
3rd Line IT Engineer Northampton (Hybrid) £45,000 - £55,000 VIQU are seeking a 3rd Line IT Engineer to join Managed Service Provider IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and E-commerce solutions. As a 3rd Line IT Engineer, you'll be responsible for delivering advanced technical assistance to clients, ensuring the swift handling of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you'll maintain effective communication channels. The position is hybrid with a requirement to be onsite twice a month and within an hour of Kettering. Requirements of the 3rd Line IT Engineer: - Minimum 3+ years as a 3rd line technical support in an MSP. - Proficient in Azure, Windows Server, VMWare and M365. - Proven experience with core Infrastructure technologies, including Terminal Services, IIS, SharePoint, Firewalls, databases, backup, and security software. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ability to excel in a busy helpdesk environment. 3rd Line Engineer Northampton (Hybrid) £45,000 - £55,000 To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at (see below) If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply).
May 16, 2024
Full time
3rd Line IT Engineer Northampton (Hybrid) £45,000 - £55,000 VIQU are seeking a 3rd Line IT Engineer to join Managed Service Provider IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and E-commerce solutions. As a 3rd Line IT Engineer, you'll be responsible for delivering advanced technical assistance to clients, ensuring the swift handling of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you'll maintain effective communication channels. The position is hybrid with a requirement to be onsite twice a month and within an hour of Kettering. Requirements of the 3rd Line IT Engineer: - Minimum 3+ years as a 3rd line technical support in an MSP. - Proficient in Azure, Windows Server, VMWare and M365. - Proven experience with core Infrastructure technologies, including Terminal Services, IIS, SharePoint, Firewalls, databases, backup, and security software. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ability to excel in a busy helpdesk environment. 3rd Line Engineer Northampton (Hybrid) £45,000 - £55,000 To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at (see below) If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply).
3rd Line IT Engineer Kettering (Hybrid) £45,000 - £50,000 VIQU are seeking a 3rd Line IT Engineer to join a thriving player in the Managed IT Services and Solutions industry. With a commitment to excellence, they empower their clients to focus on their growth and success by managing their needs efficiently and securely, earning them the trust and loyalty to their customers and partners. As a 3rd Line IT Engineer, you will deliver advanced technical assistance to clients, ensuring prompt resolution of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you will maintain effective communication channels. Your responsibilities will include accurate documentation management, providing guidance to team members, collaborating on technical designs and implementations, and offering on-site support when necessary. Committed to exceeding performance targets, you will contribute to operational support and collaborate with various business units. You will also suggest continuous improvements and identify potential opportunities during client infrastructure assessments. Requirements of the 3rd Line IT Engineer: - Minimum 3 years in 3rd line technical support in an MSP environment. - Proficient in Windows Server, Active Directory, Exchange, and networking (DNS, DHCP, Switches, Routers). - Experience working with Azure and related services. - Expertise in Wintel environment and Windows desktop operating systems. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ideally hold two or more industry-recognized certifications (eg, AZ-, MS-, CCA, VCP, CCNA, CCDA) - Proven experience in problem management and root cause analysis. To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (see below) . If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). 3rd Line Engineer Kettering (Hybrid) £45,000 - £50,000
May 16, 2024
Full time
3rd Line IT Engineer Kettering (Hybrid) £45,000 - £50,000 VIQU are seeking a 3rd Line IT Engineer to join a thriving player in the Managed IT Services and Solutions industry. With a commitment to excellence, they empower their clients to focus on their growth and success by managing their needs efficiently and securely, earning them the trust and loyalty to their customers and partners. As a 3rd Line IT Engineer, you will deliver advanced technical assistance to clients, ensuring prompt resolution of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you will maintain effective communication channels. Your responsibilities will include accurate documentation management, providing guidance to team members, collaborating on technical designs and implementations, and offering on-site support when necessary. Committed to exceeding performance targets, you will contribute to operational support and collaborate with various business units. You will also suggest continuous improvements and identify potential opportunities during client infrastructure assessments. Requirements of the 3rd Line IT Engineer: - Minimum 3 years in 3rd line technical support in an MSP environment. - Proficient in Windows Server, Active Directory, Exchange, and networking (DNS, DHCP, Switches, Routers). - Experience working with Azure and related services. - Expertise in Wintel environment and Windows desktop operating systems. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ideally hold two or more industry-recognized certifications (eg, AZ-, MS-, CCA, VCP, CCNA, CCDA) - Proven experience in problem management and root cause analysis. To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (see below) . If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). 3rd Line Engineer Kettering (Hybrid) £45,000 - £50,000
Technical Analyst - Citrix/Azure Cloud Engineer My client, a specialist Investment Management company are currently recruiting for a Technical Analyst to join their team on a Permanent basis. This is a great opportunity for an experienced Citrix specialist to further develop their skills in automation of infrastructure deployment in a professional regulated financial services environment This opportunity is based in London (requiring 2-3 days onsite) and is paying up to £68k per annum Key Skills Specialist in Citrix Environment with experience of XenApp, XenDesktop and Citrix Cloud Commercial experience using Terraform Strong 3rd line support experience in Azure Cloud The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Technical Analyst - Citrix/Azure Cloud Engineer
May 16, 2024
Full time
Technical Analyst - Citrix/Azure Cloud Engineer My client, a specialist Investment Management company are currently recruiting for a Technical Analyst to join their team on a Permanent basis. This is a great opportunity for an experienced Citrix specialist to further develop their skills in automation of infrastructure deployment in a professional regulated financial services environment This opportunity is based in London (requiring 2-3 days onsite) and is paying up to £68k per annum Key Skills Specialist in Citrix Environment with experience of XenApp, XenDesktop and Citrix Cloud Commercial experience using Terraform Strong 3rd line support experience in Azure Cloud The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients with the same perspective and qualities. Technical Analyst - Citrix/Azure Cloud Engineer
Infrastructure Engineer - Yorkshire (Hybrid Role) - £40-45K An exciting opportunity to join a busy Infrastructure Team working a range of infrastructure & security disciplines, delivering Business-as-Usual support to all of our IT Infrastructure. The Infrastructure team supports across the business, providing customer service to our practices, who employ more than 8500 colleagues. Support teams react quickly and positively to incoming incidents, determining whether issues can be resolved internally, or need escalation - which you will then own, as the recipient of more technical queries. What the role involves Owning escalations as the subject matter expert for BAU tickets escalated from 1st/2nd line teams. Resolving complex tickets across all hardware & software platforms at a 3rd line level. Manage & maintain the various tool sets and solutions around security/mail hygiene/backups. Manage 3rd party vendors to drive fault resolution and change on software/hardware issues. Manage multiple managed service providers to drive fault resolution and change on hardware/software/cloud solutions. Documenting fixes - you will enjoy building a Knowledge Base to share between colleagues. Provide Infrastructure Support to the project team. Proactive monitoring & maintenance of infrastructure estate. React to security alerts highlighted to VP from infosec toolsets, respond to output from penetration tests to Remedy vulnerabilities. Ensure that build baselines are tested for reliability, functionality, and security. Required Skills: Technical background, with experience of ensuring the lights are on. Public cloud - Microsoft Azure & associated bastions, Kubernetes, Application Gateways, Express Routes, and Traffic Managers. Strong O365, Teams, Exchange online, PowerShell experience. Strong VMware and Hyper-V knowledge from basic build to advanced high availability clustering. Detailed & proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays. Understanding of WAN, SDWAN, MPLS, FTTp/c, Routers, Switches and Firewalls. Detailed understanding of TCP/IP, IP routing protocols (BGP and OSPF). Detailed & working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS. Confident in communicating with management and colleagues alike, whilst being diplomatic and professionally focused. Infrastructure Engineer - Yorkshire - £40-45K
May 16, 2024
Full time
Infrastructure Engineer - Yorkshire (Hybrid Role) - £40-45K An exciting opportunity to join a busy Infrastructure Team working a range of infrastructure & security disciplines, delivering Business-as-Usual support to all of our IT Infrastructure. The Infrastructure team supports across the business, providing customer service to our practices, who employ more than 8500 colleagues. Support teams react quickly and positively to incoming incidents, determining whether issues can be resolved internally, or need escalation - which you will then own, as the recipient of more technical queries. What the role involves Owning escalations as the subject matter expert for BAU tickets escalated from 1st/2nd line teams. Resolving complex tickets across all hardware & software platforms at a 3rd line level. Manage & maintain the various tool sets and solutions around security/mail hygiene/backups. Manage 3rd party vendors to drive fault resolution and change on software/hardware issues. Manage multiple managed service providers to drive fault resolution and change on hardware/software/cloud solutions. Documenting fixes - you will enjoy building a Knowledge Base to share between colleagues. Provide Infrastructure Support to the project team. Proactive monitoring & maintenance of infrastructure estate. React to security alerts highlighted to VP from infosec toolsets, respond to output from penetration tests to Remedy vulnerabilities. Ensure that build baselines are tested for reliability, functionality, and security. Required Skills: Technical background, with experience of ensuring the lights are on. Public cloud - Microsoft Azure & associated bastions, Kubernetes, Application Gateways, Express Routes, and Traffic Managers. Strong O365, Teams, Exchange online, PowerShell experience. Strong VMware and Hyper-V knowledge from basic build to advanced high availability clustering. Detailed & proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays. Understanding of WAN, SDWAN, MPLS, FTTp/c, Routers, Switches and Firewalls. Detailed understanding of TCP/IP, IP routing protocols (BGP and OSPF). Detailed & working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS. Confident in communicating with management and colleagues alike, whilst being diplomatic and professionally focused. Infrastructure Engineer - Yorkshire - £40-45K
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bolton SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; +Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
May 16, 2024
Full time
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bolton SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; +Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bristol SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; +Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
May 16, 2024
Full time
Role: Wintel Engineer Salary: Up to £55,000 per annum + benefits Location: Onsite in Bristol SC and DV clearance will be required for this role. We are looking for a skilled Wintel Engineer to join our client on a new project. You will be providing development, maintenance and operational support of client infrastructure, systems and software. Skills required; +Support to a 3rd line level + Virtualisation + Active Directory + SCOM/SCCM If you are interested in discussing this Wintel Engineer role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Senior Network Engineer Location: Colnbrook, Slough Salary: £50k - £65k Reporting to: IT Manager Job Description: As a Network Engineer, your pivotal role involves providing robust IT Network support with a primary focus on network infrastructure. Serving as the main contact for our users and the 2nd & 3rd line IT support team, you will specialise in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. This on-site position may require occasional travel to other sites. Key Responsibilities: Lead the design and implementation of complex network architectures. Develop strategies to optimize network performance and scalability. Provide expertise in configuring and maintaining VLANs. Oversee the management of Ubiquity and Cambium networking equipment. Lead and support network projects & system integration. Lead the configuration and maintenance of Fortigate firewalls. Collaborate with the IT team and IT manager to implement advanced security protocols. Oversee the integration and optimization of CCTV systems within the network. Troubleshoot and resolve advanced issues related to CCTV systems. Stay at the forefront of emerging networking technologies. Implement innovative solutions to enhance network efficiency and security. Provide mentorship to junior team members. Collaborate with cross-functional teams to align network solutions with organisational goals. Establish and enforce best practices for network documentation. Document complex network configurations and changes. IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents Technical skills required Extensive experience in configuring VLANs and managing complex network architectures. Proficiency in working with advanced Ubiquity and Cambium networking equipment. Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls. Expertise in CCTV system integration within a sophisticated network environment. Proven ability to troubleshoot and resolve complex networking issues. Utilise strong analytical and problem-solving skills, especially in troubleshooting and resolving complex networking issues. Excellent communication and interpersonal skills. Demonstrate leadership in configuring and maintaining Fortigate firewalls. Collaborate effectively with cross-functional teams to align network solutions with organizational and strategic goals. Establish and enforce best practices for network documentation. Document complex network configurations and changes. Key Competencies: Develop and execute comprehensive strategies to optimize network performance and scalability, aligning with long-term organizational goals. Advanced Network Configuration and Management: Apply extensive knowledge and seasoned practical experience in configuring VLANs and managing intricate network architectures. Demonstrate a high level of proficiency in working with advanced Ubiquity and Cambium networking equipment, showcasing a deep understanding of their strategic application. Stay at the forefront of emerging networking technologies, proactively identifying and implementing innovative solutions that not only enhance efficiency and security but also position the network for future advancements. Lead complex projects, serving as the driving force behind them Supporting the integration and optimization of CCTV systems within the network Provide mentorship to junior team members with a focus on leadership development, fostering a culture of continuous learning and growth within the team. Personal attributes: Possess deep knowledge of LAN and WAN technologies, using it to design and implement sophisticated network solutions. Proactively tackle challenges with a hands-on approach, showcasing adaptability and self-motivation. Exhibit advanced problem-solving skills and tenacity to overcome complex obstacles strategically. Efficiently manage tasks with strategic organizational and time-management skills for optimal network performance. Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations. Demonstrate strong written and verbal communication skills, essential for clear technical communication Follow and create precise procedural documentation and reports, aligning documentation practices with strategic goals. Monday to Friday office based with some flexibility on location depending on work requirements
May 16, 2024
Full time
Senior Network Engineer Location: Colnbrook, Slough Salary: £50k - £65k Reporting to: IT Manager Job Description: As a Network Engineer, your pivotal role involves providing robust IT Network support with a primary focus on network infrastructure. Serving as the main contact for our users and the 2nd & 3rd line IT support team, you will specialise in the configuration and management of switches, firewalls (particularly Fortinet), and Ubiquity & Cambium networking equipment. This on-site position may require occasional travel to other sites. Key Responsibilities: Lead the design and implementation of complex network architectures. Develop strategies to optimize network performance and scalability. Provide expertise in configuring and maintaining VLANs. Oversee the management of Ubiquity and Cambium networking equipment. Lead and support network projects & system integration. Lead the configuration and maintenance of Fortigate firewalls. Collaborate with the IT team and IT manager to implement advanced security protocols. Oversee the integration and optimization of CCTV systems within the network. Troubleshoot and resolve advanced issues related to CCTV systems. Stay at the forefront of emerging networking technologies. Implement innovative solutions to enhance network efficiency and security. Provide mentorship to junior team members. Collaborate with cross-functional teams to align network solutions with organisational goals. Establish and enforce best practices for network documentation. Document complex network configurations and changes. IT Helpdesk incident & Q management ownership supporting Network engineer with complex Network related incidents Technical skills required Extensive experience in configuring VLANs and managing complex network architectures. Proficiency in working with advanced Ubiquity and Cambium networking equipment. Advanced knowledge of Net 2 systems and their strategic integration into the network. Strong understanding and practical experience with the latest networking technologies and trends Advanced configuration and management of Fortigate firewalls. Expertise in CCTV system integration within a sophisticated network environment. Proven ability to troubleshoot and resolve complex networking issues. Utilise strong analytical and problem-solving skills, especially in troubleshooting and resolving complex networking issues. Excellent communication and interpersonal skills. Demonstrate leadership in configuring and maintaining Fortigate firewalls. Collaborate effectively with cross-functional teams to align network solutions with organizational and strategic goals. Establish and enforce best practices for network documentation. Document complex network configurations and changes. Key Competencies: Develop and execute comprehensive strategies to optimize network performance and scalability, aligning with long-term organizational goals. Advanced Network Configuration and Management: Apply extensive knowledge and seasoned practical experience in configuring VLANs and managing intricate network architectures. Demonstrate a high level of proficiency in working with advanced Ubiquity and Cambium networking equipment, showcasing a deep understanding of their strategic application. Stay at the forefront of emerging networking technologies, proactively identifying and implementing innovative solutions that not only enhance efficiency and security but also position the network for future advancements. Lead complex projects, serving as the driving force behind them Supporting the integration and optimization of CCTV systems within the network Provide mentorship to junior team members with a focus on leadership development, fostering a culture of continuous learning and growth within the team. Personal attributes: Possess deep knowledge of LAN and WAN technologies, using it to design and implement sophisticated network solutions. Proactively tackle challenges with a hands-on approach, showcasing adaptability and self-motivation. Exhibit advanced problem-solving skills and tenacity to overcome complex obstacles strategically. Efficiently manage tasks with strategic organizational and time-management skills for optimal network performance. Hold a full clean driving license for occasional travel and a valid passport for potential travel to European locations. Demonstrate strong written and verbal communication skills, essential for clear technical communication Follow and create precise procedural documentation and reports, aligning documentation practices with strategic goals. Monday to Friday office based with some flexibility on location depending on work requirements
3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order to lead on 3rd line infrastructure projects, ensuring projects are completed in line with time frames and costings Meeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Answering incoming telephone calls, tickets and emails ensuring all tickets are logged effectively and with adequate information to ensure that support requests can be resolved efficiently and that ticket closures are achieved in line with daily targets Completing scheduled small works as required and within the agreed customer timeframes Supporting the Technology Management Team to ensure effective and efficient task allocation and scheduling Assisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areas Experience with working on IT infrastructure projects where responsible for planning, installation and documentation Demonstrable experience of sound professional communication skills, written, over the phone and face to face A minimum of 1 formal IT qualification (e.g. Microsoft product certification. (MCSA e.g.), Network certification. (CCNA e.g. Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, switches, router and firewalls Backup configuration and maintenance experience Hands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and software Experience in troubleshooting Microsoft environments Full UK driving licence What we can offer 3rd Line Service Desk Engineer Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Access to 24/7 GP helpline and online GP surgery Access to discounts from 1000s of retailers through PERKS such as gym membership discounts, shopping, cinema tickets, and discounts at your favourite restaurants Personal accident protection Enhanced maternity and paternity pay Long Service Awards Cycle to work scheme Voluntary critical illness cover for yourself and partner For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a 3rd line service desk engineer, 2nd line service desk engineer, infrastructure project engineer, it support engineer may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
May 16, 2024
Full time
3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order to lead on 3rd line infrastructure projects, ensuring projects are completed in line with time frames and costings Meeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Answering incoming telephone calls, tickets and emails ensuring all tickets are logged effectively and with adequate information to ensure that support requests can be resolved efficiently and that ticket closures are achieved in line with daily targets Completing scheduled small works as required and within the agreed customer timeframes Supporting the Technology Management Team to ensure effective and efficient task allocation and scheduling Assisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areas Experience with working on IT infrastructure projects where responsible for planning, installation and documentation Demonstrable experience of sound professional communication skills, written, over the phone and face to face A minimum of 1 formal IT qualification (e.g. Microsoft product certification. (MCSA e.g.), Network certification. (CCNA e.g. Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, switches, router and firewalls Backup configuration and maintenance experience Hands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and software Experience in troubleshooting Microsoft environments Full UK driving licence What we can offer 3rd Line Service Desk Engineer Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Access to 24/7 GP helpline and online GP surgery Access to discounts from 1000s of retailers through PERKS such as gym membership discounts, shopping, cinema tickets, and discounts at your favourite restaurants Personal accident protection Enhanced maternity and paternity pay Long Service Awards Cycle to work scheme Voluntary critical illness cover for yourself and partner For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a 3rd line service desk engineer, 2nd line service desk engineer, infrastructure project engineer, it support engineer may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Senior IT Support Engineer - Up to 40,000 - Wakefield Join Our Team as a 3rd Line Support Engineer in Wakefield. Are you passionate about designing, implementing, and maintaining robust 3rd Line and Infrastructure solutions? We're looking for a talented Senior IT Support Engineer to join our team and play a pivotal role in managing our technology backbone. Position: Senior IT Support Engineer Location: Wakefield Salary: Up to 40,000 per annum Key Responsibilities - Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. Work closely with members of the Infrastructure and Project teams in supporting queries and tasks Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Implement security best practices and ensure compliance with industry standards and regulations. Evaluate and recommend new technologies to improve efficiency, scalability, and resilience of the infrastructure. Document system configurations, processes, and procedures for knowledge sharing and future reference. Provide technical support and guidance to internal teams and end-users as needed. Benefits - Competitive Salary Package - Enjoy a salary of up to 40,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our Senior IT Support Engineer
May 16, 2024
Full time
Senior IT Support Engineer - Up to 40,000 - Wakefield Join Our Team as a 3rd Line Support Engineer in Wakefield. Are you passionate about designing, implementing, and maintaining robust 3rd Line and Infrastructure solutions? We're looking for a talented Senior IT Support Engineer to join our team and play a pivotal role in managing our technology backbone. Position: Senior IT Support Engineer Location: Wakefield Salary: Up to 40,000 per annum Key Responsibilities - Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. Work closely with members of the Infrastructure and Project teams in supporting queries and tasks Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Implement security best practices and ensure compliance with industry standards and regulations. Evaluate and recommend new technologies to improve efficiency, scalability, and resilience of the infrastructure. Document system configurations, processes, and procedures for knowledge sharing and future reference. Provide technical support and guidance to internal teams and end-users as needed. Benefits - Competitive Salary Package - Enjoy a salary of up to 40,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our Senior IT Support Engineer
The Role The candidate will require an extensive 2nd/3rd line skill set with patching experience and will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability, helping client grow into a first-class operational hub serving the defence and security industry. As 24x7 operations is new to client the successful candidate will join a phased approach to supporting our services and helping us create our 24x7 function. The candidate will join a working day shift moving into weekend support onto a full 24x7 rota; the established rota will run as a 12-hour shift, working 4 days on 4 days off. Role Responsibilities Key responsibilities include but are not limited to: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot any issues that arise. This may involve working with various technologies and platforms. Documentation: Accurately document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities. Communication: Maintain effective communication with team members, Shift lead and manage internal and external incident comms. Test Management: Follow detailed test plans meticulously, conduct thorough testing as per the outlined procedures, and report findings and outcomes to the Test Manager. Ensure all testing is completed to a high standard and within specified timelines. Continuous Improvement: Contribute to the continuous improvement of our processes and services. Stay updated with the latest technologies and best practices in the field. Working Hours: This position will initially operate during standard day hours as part of our preparatory phase for 24x7 operations. Flexibility to transition to shift work, including nights and weekends, will be required as we move to round-the-clock operations later in the year. Education And Experience Requirements As the 24/7 Support Engineer you will have: The successful Engineer will need to possess 3 years' experience within IT Support, ideally covering 2nd line and some 3rd Line duties. ITIL V3/4 Foundation or above. Ideally, you will have some form of IT qualification, either BTEC, A Level's, HND/HNC or Degree. Any IT certifications will enhance your application. Ability to work autonomously under your own initiative. To succeed within this role, you will need to be a good communicator and be able to convey technical issues to non-technical users. A commitment to continually developing technical skills. Initiative and pro-activity matched by an ability to be a strong member of a team. Experience of managed service environments, with an awareness of ITIL best practice. Experience of build, test, and implementation of systems, along with 3rd line operational support. Effective communication skills with the ability to influence and negotiate both internally and externally. Willingness to work flexibly in response to changing organisational requirements. UK Security Check (SC) clearance is required for this position. Candidates must possess or be eligible to obtain SC clearance, with a view to obtaining UK Developed Vetting (DV) clearance as required.
May 16, 2024
Full time
The Role The candidate will require an extensive 2nd/3rd line skill set with patching experience and will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability, helping client grow into a first-class operational hub serving the defence and security industry. As 24x7 operations is new to client the successful candidate will join a phased approach to supporting our services and helping us create our 24x7 function. The candidate will join a working day shift moving into weekend support onto a full 24x7 rota; the established rota will run as a 12-hour shift, working 4 days on 4 days off. Role Responsibilities Key responsibilities include but are not limited to: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot any issues that arise. This may involve working with various technologies and platforms. Documentation: Accurately document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities. Communication: Maintain effective communication with team members, Shift lead and manage internal and external incident comms. Test Management: Follow detailed test plans meticulously, conduct thorough testing as per the outlined procedures, and report findings and outcomes to the Test Manager. Ensure all testing is completed to a high standard and within specified timelines. Continuous Improvement: Contribute to the continuous improvement of our processes and services. Stay updated with the latest technologies and best practices in the field. Working Hours: This position will initially operate during standard day hours as part of our preparatory phase for 24x7 operations. Flexibility to transition to shift work, including nights and weekends, will be required as we move to round-the-clock operations later in the year. Education And Experience Requirements As the 24/7 Support Engineer you will have: The successful Engineer will need to possess 3 years' experience within IT Support, ideally covering 2nd line and some 3rd Line duties. ITIL V3/4 Foundation or above. Ideally, you will have some form of IT qualification, either BTEC, A Level's, HND/HNC or Degree. Any IT certifications will enhance your application. Ability to work autonomously under your own initiative. To succeed within this role, you will need to be a good communicator and be able to convey technical issues to non-technical users. A commitment to continually developing technical skills. Initiative and pro-activity matched by an ability to be a strong member of a team. Experience of managed service environments, with an awareness of ITIL best practice. Experience of build, test, and implementation of systems, along with 3rd line operational support. Effective communication skills with the ability to influence and negotiate both internally and externally. Willingness to work flexibly in response to changing organisational requirements. UK Security Check (SC) clearance is required for this position. Candidates must possess or be eligible to obtain SC clearance, with a view to obtaining UK Developed Vetting (DV) clearance as required.
Windows Support Engineer Inside IR35 Contract Hybrid £550 per day Initial 6 months This role is 2 days a week onsite in the City of London Our client, a leading financial organisation, is seeking a Windows Support Engineer, the role will entail the following - Managing large infrastructure environments Dealing with 3rd line support Delivering Infrastructure as Code (IaC) Project work and contributing to design documentation. Key requirements for the role include: Strong Windows Support Skills at a third-line level Good knowledge of Cloud management solutions i.e. vRealize, CI/CD Experience of working with Azure Strong PowerShell scripting Dealing with Ansible automation Security - strong knowledge of IT Security tooling - CyberArk Strong documentation and design experience To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Windows Support Engineer Inside IR35 Contract Hybrid £550 per day Initial 6 months This role is 2 days a week onsite in the City of London Our client, a leading financial organisation, is seeking a Windows Support Engineer, the role will entail the following - Managing large infrastructure environments Dealing with 3rd line support Delivering Infrastructure as Code (IaC) Project work and contributing to design documentation. Key requirements for the role include: Strong Windows Support Skills at a third-line level Good knowledge of Cloud management solutions i.e. vRealize, CI/CD Experience of working with Azure Strong PowerShell scripting Dealing with Ansible automation Security - strong knowledge of IT Security tooling - CyberArk Strong documentation and design experience To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
An exciting opportunity for a 2nd Line Engineer to join a company in Liverpool City Centre with a fantastic working culture. As a 2nd Line Engineer in the IT Support team you will be responsible for 1st and 2nd line queries but you will also triage 3rd line enquiries for the Senior IT Engineers. This is a hybrid opportunity and offers Flexible working within core hours. Company Benefits: Hybrid Working Charity events Private Health Care Pension 23 days annual leave plus Bank Holidays Experience Required: 2 years experience supporting a office IT Infrastructure Microsoft experience, including O365, AD, Group Policy, Azure and Intune Excellent troubleshooting skills, including printers and desktops Experience managing physical, virtual and cloud infrastructure Networking understanding is very much desired Main Responsibilities as a 2nd Line Engineer: Provide IT Support to colleagues in a timely manner Mobile Device Management Configuration wireless access points and DNS Work closely with colleagues and be a team player
May 15, 2024
Full time
An exciting opportunity for a 2nd Line Engineer to join a company in Liverpool City Centre with a fantastic working culture. As a 2nd Line Engineer in the IT Support team you will be responsible for 1st and 2nd line queries but you will also triage 3rd line enquiries for the Senior IT Engineers. This is a hybrid opportunity and offers Flexible working within core hours. Company Benefits: Hybrid Working Charity events Private Health Care Pension 23 days annual leave plus Bank Holidays Experience Required: 2 years experience supporting a office IT Infrastructure Microsoft experience, including O365, AD, Group Policy, Azure and Intune Excellent troubleshooting skills, including printers and desktops Experience managing physical, virtual and cloud infrastructure Networking understanding is very much desired Main Responsibilities as a 2nd Line Engineer: Provide IT Support to colleagues in a timely manner Mobile Device Management Configuration wireless access points and DNS Work closely with colleagues and be a team player
Senior IT Support Engineer - Up to £40,000 - Wakefield Join Our Team as a 3rd Line Support Engineer in Wakefield. Are you passionate about designing, implementing, and maintaining robust 3rd Line and Infrastructure solutions? We're looking for a talented Senior IT Support Engineer to join our team and play a pivotal role in managing our technology backbone. Position: Senior IT Support Engineer Location: Wakefield Salary: Up to £40,000 per annum Key Responsibilities - Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. Work closely with members of the Infrastructure and Project teams in supporting queries and tasks Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Implement security best practices and ensure compliance with industry standards and regulations. Evaluate and recommend new technologies to improve efficiency, scalability, and resilience of the infrastructure. Document system configurations, processes, and procedures for knowledge sharing and future reference. Provide technical support and guidance to internal teams and end-users as needed. Benefits - Competitive Salary Package - Enjoy a salary of up to £40,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our Senior IT Support Engineer
May 15, 2024
Full time
Senior IT Support Engineer - Up to £40,000 - Wakefield Join Our Team as a 3rd Line Support Engineer in Wakefield. Are you passionate about designing, implementing, and maintaining robust 3rd Line and Infrastructure solutions? We're looking for a talented Senior IT Support Engineer to join our team and play a pivotal role in managing our technology backbone. Position: Senior IT Support Engineer Location: Wakefield Salary: Up to £40,000 per annum Key Responsibilities - Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. Work closely with members of the Infrastructure and Project teams in supporting queries and tasks Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Implement security best practices and ensure compliance with industry standards and regulations. Evaluate and recommend new technologies to improve efficiency, scalability, and resilience of the infrastructure. Document system configurations, processes, and procedures for knowledge sharing and future reference. Provide technical support and guidance to internal teams and end-users as needed. Benefits - Competitive Salary Package - Enjoy a salary of up to £40,000, reflecting your skills and experience. Comprehensive Benefits - We offer a comprehensive benefits package, including health insurance, pension contributions, and more. Career Growth Opportunities - Take your career to new heights with opportunities for professional development and advancement. Collaborative Work Environment - Join a supportive and inclusive workplace where your contributions are valued, and teamwork is encouraged. If you're a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that's shaping the future of technology. Apply now and embark on an exciting journey as our Senior IT Support Engineer
Role: Storage and Backup Engineer - Veeam VMCE Backup Location: Remote (UK) with occasional travel for meetings Salary: £40 - £55k + car allowance + benefits Key areas: Veeam Backup, VMCE, VMCA, VMware, Windows Server, Storage, Server Backup, Server Security, Network, Firewall, Azure, Storage, IBM, HPE, Netapp, Infrastructure Consultant, Technical Consultant, VMCE, VMCA, VMware, VCP, HP EVA, Disaster Recovery, IBM Storwize, xSeries, Cloud, Virtualisation, Systems Engineer, Client-facing, Consultancy, IT Reseller, Hyper-V, SAN, NAS, Storage Consultant, DC, Datacentres, MCTIP, AWS, Azure, Veeam, Backup, Storage, VMCE, VMCA, Data Protection, 3rd line, Technical consultant, V7000, IBM Storage Chapman Tate Associates seeks a Storage and Backup Engineer to join this established IT Solutions provider with a major presence throughout EMEA. My client are a major player in providing services within the IT Disaster Recovery, Backup and Recovery Arena and have a number of household names as clients. This is a newly created Storage and Backup Engineer, designed for talented Veeam orientated Engineer to manage end-to-end Backup solutions customers providing pre-sales technical support, implementations and BAU work. This Managed Services business are a highly-established Technology group with over 20 years experience supporting National clients' DC Infrastructure, providing cloud services such as: Infrastructure as a Service (IaaS), Hosted Applications, Desktop as a Service (DaaS), Disaster Recovery as a Service (DRaaS), Online Backup and Recovery (Backup as a Service - BaaS) and Professional Services contract agreements. As you will be dealing with a range of environments it is paramount that you have worked and supported environments within IT Consultancy/MSP/Reseller space. The role will include the following: -Site Surveys and Audits for customer environments -Provide Hardware recommendations and develop technical solutions from pre-sales work from customers -Document procedures and conducted work -Hardware and storage installations -Architecture work for DC environments where the required work will be installed -Various proposals for the installation of 3rd-Party software and related Hardware -Various project based work -Project Management work -Present solutions to both technical and non-technical audiences. -Various ongoing project based work This position would suit an experienced, infrastructure / Cloud Engineer who has ideally worked in an MSP or consultancy environment at 3rd line level (or above) and is comfortable client-facing environment. Technically for this role you must have experience of: -VMware (essential) and Hyper-V Server implementation and design experience -Experienced with virtualization technologies (VMware vSphere, Microsoft Hyper-V, Nutanix AHV) -Strong understanding and experience Veeam products (Veeam Backup & Replication, Veeam Backup for Microsoft365, Veeam Backup for AWS/Azure/GCP). -Server Management and Installation around HP and Windows Based Servers -Exposure to DC environments from a DR and Backup/Recovery perspective -3rd/4th-Line experience -Any experience with IBM Storage will be advantageous Ideally you will have Industry Vendor certifications around Veeam, VMware, HP, Netapp or Microsoft i.e. VMCE, VMCA, VCAP, VCP, NCDA, NCIE, MCSE, MCITP or MCSA. My client will provide continued training and support, whilst giving the successful candidate an opportunity to work in a flexible working environment and exposure to a plethora of customers. Client is looking for a quick turnaround so please apply online now.
May 15, 2024
Full time
Role: Storage and Backup Engineer - Veeam VMCE Backup Location: Remote (UK) with occasional travel for meetings Salary: £40 - £55k + car allowance + benefits Key areas: Veeam Backup, VMCE, VMCA, VMware, Windows Server, Storage, Server Backup, Server Security, Network, Firewall, Azure, Storage, IBM, HPE, Netapp, Infrastructure Consultant, Technical Consultant, VMCE, VMCA, VMware, VCP, HP EVA, Disaster Recovery, IBM Storwize, xSeries, Cloud, Virtualisation, Systems Engineer, Client-facing, Consultancy, IT Reseller, Hyper-V, SAN, NAS, Storage Consultant, DC, Datacentres, MCTIP, AWS, Azure, Veeam, Backup, Storage, VMCE, VMCA, Data Protection, 3rd line, Technical consultant, V7000, IBM Storage Chapman Tate Associates seeks a Storage and Backup Engineer to join this established IT Solutions provider with a major presence throughout EMEA. My client are a major player in providing services within the IT Disaster Recovery, Backup and Recovery Arena and have a number of household names as clients. This is a newly created Storage and Backup Engineer, designed for talented Veeam orientated Engineer to manage end-to-end Backup solutions customers providing pre-sales technical support, implementations and BAU work. This Managed Services business are a highly-established Technology group with over 20 years experience supporting National clients' DC Infrastructure, providing cloud services such as: Infrastructure as a Service (IaaS), Hosted Applications, Desktop as a Service (DaaS), Disaster Recovery as a Service (DRaaS), Online Backup and Recovery (Backup as a Service - BaaS) and Professional Services contract agreements. As you will be dealing with a range of environments it is paramount that you have worked and supported environments within IT Consultancy/MSP/Reseller space. The role will include the following: -Site Surveys and Audits for customer environments -Provide Hardware recommendations and develop technical solutions from pre-sales work from customers -Document procedures and conducted work -Hardware and storage installations -Architecture work for DC environments where the required work will be installed -Various proposals for the installation of 3rd-Party software and related Hardware -Various project based work -Project Management work -Present solutions to both technical and non-technical audiences. -Various ongoing project based work This position would suit an experienced, infrastructure / Cloud Engineer who has ideally worked in an MSP or consultancy environment at 3rd line level (or above) and is comfortable client-facing environment. Technically for this role you must have experience of: -VMware (essential) and Hyper-V Server implementation and design experience -Experienced with virtualization technologies (VMware vSphere, Microsoft Hyper-V, Nutanix AHV) -Strong understanding and experience Veeam products (Veeam Backup & Replication, Veeam Backup for Microsoft365, Veeam Backup for AWS/Azure/GCP). -Server Management and Installation around HP and Windows Based Servers -Exposure to DC environments from a DR and Backup/Recovery perspective -3rd/4th-Line experience -Any experience with IBM Storage will be advantageous Ideally you will have Industry Vendor certifications around Veeam, VMware, HP, Netapp or Microsoft i.e. VMCE, VMCA, VCAP, VCP, NCDA, NCIE, MCSE, MCITP or MCSA. My client will provide continued training and support, whilst giving the successful candidate an opportunity to work in a flexible working environment and exposure to a plethora of customers. Client is looking for a quick turnaround so please apply online now.
What's holding you and your career back? Would it be great if a company wanted you to progress and gave you that platform to learn & develop? You'll be an integral part of the team, there to make a difference. Supporting a growing company. IT Support Engineer£28,000 - £33,000 basicHavant - 50% hybrid working Your Challenge Working as part of a small team of three engineers, you will be responsible for providing internal IT support to around 200 users across the business, dealing with around 300 support tickets every month. As the IT Support Engineer, you will be supporting the entire organisation across 1st line, 2nd line and 3rd line support. You will also get the chance to get stuck in with a variety of projects, ranging in a variety of technologies from networking, infrastructure and cloud. You will be working closely with the Infrastructure Engineer, who is responsible for all critical and 3rd line issues. They will act like a mentor, and give you direct training, to help excel your skill set and increase your responsibilities to step up into their shoes and cover their senior infrastructure & networking technical duties in their absence. The Business: Working for a leading manufacturing organisation who have won numerous quality and environmental awards. The benefits also aren't too shabby, including an employee bonus scheme, opportunities to earn shares, training & professional development, healthcare incentives and life assurance. About You: First and foremost, you should have some experience providing 2nd line IT support. You can either be an experienced 1st line & 2nd line support technician, or an experienced 2nd line and 3rd line support engineer to succeed in this role. As an IT Support Engineer you have some experience with the following technologies:• Windows Server• Active Directory• O365• Azure• Networking topology, including routing, switching, DNS, DHCP• Virtualisation technologies This position would suit a 2nd Line Support Engineer / IT Technician / Support Technician / Support Analyst / Support Engineer / 3rd Line Support, who has strong experience of supporting users at a 2nd line & 3rd support level. What next? For an informal chat, please call Kate Amos on 07596 _ 233 _ 048 or email kate com. Don't worry if your CV isn't up to date, we can deal with that later. Alternatively, if you do have an up to date CV, and I will look forward to reviewing your application.
May 15, 2024
Full time
What's holding you and your career back? Would it be great if a company wanted you to progress and gave you that platform to learn & develop? You'll be an integral part of the team, there to make a difference. Supporting a growing company. IT Support Engineer£28,000 - £33,000 basicHavant - 50% hybrid working Your Challenge Working as part of a small team of three engineers, you will be responsible for providing internal IT support to around 200 users across the business, dealing with around 300 support tickets every month. As the IT Support Engineer, you will be supporting the entire organisation across 1st line, 2nd line and 3rd line support. You will also get the chance to get stuck in with a variety of projects, ranging in a variety of technologies from networking, infrastructure and cloud. You will be working closely with the Infrastructure Engineer, who is responsible for all critical and 3rd line issues. They will act like a mentor, and give you direct training, to help excel your skill set and increase your responsibilities to step up into their shoes and cover their senior infrastructure & networking technical duties in their absence. The Business: Working for a leading manufacturing organisation who have won numerous quality and environmental awards. The benefits also aren't too shabby, including an employee bonus scheme, opportunities to earn shares, training & professional development, healthcare incentives and life assurance. About You: First and foremost, you should have some experience providing 2nd line IT support. You can either be an experienced 1st line & 2nd line support technician, or an experienced 2nd line and 3rd line support engineer to succeed in this role. As an IT Support Engineer you have some experience with the following technologies:• Windows Server• Active Directory• O365• Azure• Networking topology, including routing, switching, DNS, DHCP• Virtualisation technologies This position would suit a 2nd Line Support Engineer / IT Technician / Support Technician / Support Analyst / Support Engineer / 3rd Line Support, who has strong experience of supporting users at a 2nd line & 3rd support level. What next? For an informal chat, please call Kate Amos on 07596 _ 233 _ 048 or email kate com. Don't worry if your CV isn't up to date, we can deal with that later. Alternatively, if you do have an up to date CV, and I will look forward to reviewing your application.
Unlock Your Potential as an Infrastructure Engineer! Join Our Prestigious Defense Team! ? Are you an Infrastructure Specialist yearning for a new and exciting challenge? Look no further! We're on the lookout for dedicated Infrastructure Engineers to join our elite team providing third-line support at one of our most esteemed defense customer sites. Your expertise will shape the technological landscape at one of our outstanding defense secure sites. Tackle both hardware and software support on a large and dynamic secure site,supplying integration reports for new software and hardware while efficiently running software components distribution through Microsoft SCCM. Based Salisbury OR Portsmouth - Hybrid 2 days on site per week . You do need to be eligible for SC and DV Clearance What you'll be doing: Offer top-notch technical support on various client-side technologies, including Windows 10, Microsoft Office Suite, and diverse hardware devices Take charge of SCCM, Ivanti, and VMware environments, ensuring seamless application packaging, software updates, patch management, and endpoint security Collaborate with multi-functional IT teams to implement ground breaking technologies, policies, and procedures, improving the overall client experience Showcase your documentation skills by producing end-user documents and operational procedure documentation for service desk personnel Fix and resolve issues related to network connectivity, printing, and other IT-related problems Take part in after-hours support and maintenance activities, demonstrating your commitment to excellence What you'll bring: Microsoft SCCM Administration: Expertise in software distribution, OS deployment, and monthly patches 3rd line experience within a client-side support environment with an understanding of the business impact of problems on the customer Producing end-user documents and operational procedures Experience with Windows 10, Microsoft Office Suite, and various hardware devices. Knowledge of networking fundamentals is a must It would be great if you had: Technical accreditation (e.g., MCSE) is essential, and additional accreditation in other technology areas is a big plus Familiarity with application virtualization (e.g., APPV), VDI management and support, endpoint device control (Ivanti), secure remote access, and ITIL v3 If you're ready to elevate your career in a challenging yet exciting environment, apply now! Join us on this exciting journey, and let's shape the future of defense technology together If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: PermanentLocation: Salisbury or Portsmouth HybridSecurity Clearance Level: Eligible for SC and DVInternal Recruiter: JaneSalary: To £50K25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
May 15, 2024
Full time
Unlock Your Potential as an Infrastructure Engineer! Join Our Prestigious Defense Team! ? Are you an Infrastructure Specialist yearning for a new and exciting challenge? Look no further! We're on the lookout for dedicated Infrastructure Engineers to join our elite team providing third-line support at one of our most esteemed defense customer sites. Your expertise will shape the technological landscape at one of our outstanding defense secure sites. Tackle both hardware and software support on a large and dynamic secure site,supplying integration reports for new software and hardware while efficiently running software components distribution through Microsoft SCCM. Based Salisbury OR Portsmouth - Hybrid 2 days on site per week . You do need to be eligible for SC and DV Clearance What you'll be doing: Offer top-notch technical support on various client-side technologies, including Windows 10, Microsoft Office Suite, and diverse hardware devices Take charge of SCCM, Ivanti, and VMware environments, ensuring seamless application packaging, software updates, patch management, and endpoint security Collaborate with multi-functional IT teams to implement ground breaking technologies, policies, and procedures, improving the overall client experience Showcase your documentation skills by producing end-user documents and operational procedure documentation for service desk personnel Fix and resolve issues related to network connectivity, printing, and other IT-related problems Take part in after-hours support and maintenance activities, demonstrating your commitment to excellence What you'll bring: Microsoft SCCM Administration: Expertise in software distribution, OS deployment, and monthly patches 3rd line experience within a client-side support environment with an understanding of the business impact of problems on the customer Producing end-user documents and operational procedures Experience with Windows 10, Microsoft Office Suite, and various hardware devices. Knowledge of networking fundamentals is a must It would be great if you had: Technical accreditation (e.g., MCSE) is essential, and additional accreditation in other technology areas is a big plus Familiarity with application virtualization (e.g., APPV), VDI management and support, endpoint device control (Ivanti), secure remote access, and ITIL v3 If you're ready to elevate your career in a challenging yet exciting environment, apply now! Join us on this exciting journey, and let's shape the future of defense technology together If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: PermanentLocation: Salisbury or Portsmouth HybridSecurity Clearance Level: Eligible for SC and DVInternal Recruiter: JaneSalary: To £50K25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
M ller UK & Ireland is wholly owned by Unternehmensgruppe Theo M ller which employs over 31,000 people throughout Europe. In the UK, M ller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.M ller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. M ller UK & Ireland includes: M ller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. M ller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more M ller moments for its consumers. It is responsible for major brands like M ller Corner, M llerlight, M ller Bliss, M ller Rice, FRijj and M ller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. M ller has been a loved brand in the UK for over 30 years. It's a household name - and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year. M ller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: • Competitive Salary • Bonus scheme • Health Care Package • Contributory pension plan • Life Assurance • Employee Assistance Programme • Generous annual leave increasing with service. • Flexible benefits programme • In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store. We are currently recruiting for a Video & Voice Engineer to be located at either our Market Drayton or East Kilbride location. You will be required to be on site 3 days per week. We are looking for an experienced individual to be a subject matter expert in multiple unified communications disciplines, designing and planning video voice solutions for M ller Group. Troubleshooting, installing, implementing, administering telephony / UC systems and providing 3rd level support. You will assist the business on best practices and provide guidelines on secure and efficient video and voice solutions for business projects. Key responsibilities for the Video & Voice Engineer will includ e: •Provide technical support of Unify and Cisco PBX voice and video services including legacy solutions. •Management of associated PBX applications, such as, Attendant Console, Call Routing, Voicemail, Call Recording and Fax & SMS Management applications. •Experience of administering, monitoring and troubleshooting Video & Voice technologies and platforms. •Change management and risk assessment for all managed service clients. •Work with external suppliers on voice planning, implementation and support activities. •Working with IP (Internet Protocol) and Telecom concepts. •Planning, implementation and supporting new systems. •Ensure the design of video & voice solutions are robust and fit for the future. •Provide implementation services for all projects that have video & voice requirements. •Contribute to the definition of the Group Unified Commination's Standard. •Perform regular maintenance and patching of video & voice systems. •Provide 3rd line support for video & voice infrastructure. •Deliver project work (strategic and tactical) in compliance with relevant technical architectures ensuring solutions are successfully delivered and fit for purpose. •Provide technical consultancy to infrastructure and development teams to assist with project delivery and/or problem resolution. •Provide appropriate training and documentation for any newly deployed systems. •Provide support for systems out of hours. •Relationship management for support providers, including mobile phone vendors. Key skills & experience for the Video & Voice Engineer: - •At least 5 years' experience working in one or multiple IT areas. •Degree in IT or appropriate discipline(s) - desired but not essential. •Strong knowledge of video & voice technology. •Strong knowledge of Hipath systems and services. •Strong knowledge of Cisco Video Conferencing Solution and Microsoft Teams Bridge solutions •Working knowledge of integrated and non-integrated VC systems. •Experience of using tools such as Wireshark and other troubleshooting tolls is desirable. The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at (url removed)
May 15, 2024
Full time
M ller UK & Ireland is wholly owned by Unternehmensgruppe Theo M ller which employs over 31,000 people throughout Europe. In the UK, M ller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.M ller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. M ller UK & Ireland includes: M ller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. M ller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more M ller moments for its consumers. It is responsible for major brands like M ller Corner, M llerlight, M ller Bliss, M ller Rice, FRijj and M ller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. M ller has been a loved brand in the UK for over 30 years. It's a household name - and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year. M ller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: • Competitive Salary • Bonus scheme • Health Care Package • Contributory pension plan • Life Assurance • Employee Assistance Programme • Generous annual leave increasing with service. • Flexible benefits programme • In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store. We are currently recruiting for a Video & Voice Engineer to be located at either our Market Drayton or East Kilbride location. You will be required to be on site 3 days per week. We are looking for an experienced individual to be a subject matter expert in multiple unified communications disciplines, designing and planning video voice solutions for M ller Group. Troubleshooting, installing, implementing, administering telephony / UC systems and providing 3rd level support. You will assist the business on best practices and provide guidelines on secure and efficient video and voice solutions for business projects. Key responsibilities for the Video & Voice Engineer will includ e: •Provide technical support of Unify and Cisco PBX voice and video services including legacy solutions. •Management of associated PBX applications, such as, Attendant Console, Call Routing, Voicemail, Call Recording and Fax & SMS Management applications. •Experience of administering, monitoring and troubleshooting Video & Voice technologies and platforms. •Change management and risk assessment for all managed service clients. •Work with external suppliers on voice planning, implementation and support activities. •Working with IP (Internet Protocol) and Telecom concepts. •Planning, implementation and supporting new systems. •Ensure the design of video & voice solutions are robust and fit for the future. •Provide implementation services for all projects that have video & voice requirements. •Contribute to the definition of the Group Unified Commination's Standard. •Perform regular maintenance and patching of video & voice systems. •Provide 3rd line support for video & voice infrastructure. •Deliver project work (strategic and tactical) in compliance with relevant technical architectures ensuring solutions are successfully delivered and fit for purpose. •Provide technical consultancy to infrastructure and development teams to assist with project delivery and/or problem resolution. •Provide appropriate training and documentation for any newly deployed systems. •Provide support for systems out of hours. •Relationship management for support providers, including mobile phone vendors. Key skills & experience for the Video & Voice Engineer: - •At least 5 years' experience working in one or multiple IT areas. •Degree in IT or appropriate discipline(s) - desired but not essential. •Strong knowledge of video & voice technology. •Strong knowledge of Hipath systems and services. •Strong knowledge of Cisco Video Conferencing Solution and Microsoft Teams Bridge solutions •Working knowledge of integrated and non-integrated VC systems. •Experience of using tools such as Wireshark and other troubleshooting tolls is desirable. The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at (url removed)