ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Job Title: Senior Technical Support and Infrastructure Engineer Salary: £36,000 - £40,000 per annum Location: St Albans Contract: Permanent, Full Time Hours: Monday to Friday, 9am - 5.30pm COMPANY PROFILE An exciting opportunity has arisen to work for our well-established client based in St Albans, specializing in IT Software solutions. They are currently seeking a dedicated Senior Technical Support and Infrastructure Engineer to join their innovative team. SKILLS & QUALIFICATIONS Exceptional customer focus with the ability to thrive in a fast-paced environment Analytical mindset for effective diagnostic and troubleshooting activities Proficient verbal and written communication skills in English Strong attention to detail and commitment to quality Bachelor's degree in IT, computer science, or related fields Proven experience in IT infrastructure and security Knowledge and proficiency in Virtualization, High Availability, Load Balancing, and Disaster Recovery Desirable certifications such as CCNA and CISSP Experience in technical documentation RESPONSIBILITIES Design comprehensive end-to-end solution architectures for client implementations Provide 2nd and 3rd line support to customers, ensuring timely resolution of issues Serve as the expert single point of contact for addressing technical issues, concerns, or queries Maintain consistent communication with customers to ensure satisfaction and resolve any issues effectively Manage internal IT network and systems, including support for development environments ADDITIONAL INFORMATION 20 days holiday plus bank holidays Training provided Opportunities for progression Parking available Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Apr 30, 2024
Full time
Job Title: Senior Technical Support and Infrastructure Engineer Salary: £36,000 - £40,000 per annum Location: St Albans Contract: Permanent, Full Time Hours: Monday to Friday, 9am - 5.30pm COMPANY PROFILE An exciting opportunity has arisen to work for our well-established client based in St Albans, specializing in IT Software solutions. They are currently seeking a dedicated Senior Technical Support and Infrastructure Engineer to join their innovative team. SKILLS & QUALIFICATIONS Exceptional customer focus with the ability to thrive in a fast-paced environment Analytical mindset for effective diagnostic and troubleshooting activities Proficient verbal and written communication skills in English Strong attention to detail and commitment to quality Bachelor's degree in IT, computer science, or related fields Proven experience in IT infrastructure and security Knowledge and proficiency in Virtualization, High Availability, Load Balancing, and Disaster Recovery Desirable certifications such as CCNA and CISSP Experience in technical documentation RESPONSIBILITIES Design comprehensive end-to-end solution architectures for client implementations Provide 2nd and 3rd line support to customers, ensuring timely resolution of issues Serve as the expert single point of contact for addressing technical issues, concerns, or queries Maintain consistent communication with customers to ensure satisfaction and resolve any issues effectively Manage internal IT network and systems, including support for development environments ADDITIONAL INFORMATION 20 days holiday plus bank holidays Training provided Opportunities for progression Parking available Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
We are working with a well established who are seeking an IT Field Engineer to join their team covering the Gloucestershire, Herefordshire and Worcestershire area. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server 2012 - 2022 Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary of up to £40,000 depending on experience Continous training and paid for certifications Hybrid working environment 30 days holiday inc bank Additional lifestyle benefits If you feel you match the above click 'apply now' with an up to date version of your CV
Apr 30, 2024
Full time
We are working with a well established who are seeking an IT Field Engineer to join their team covering the Gloucestershire, Herefordshire and Worcestershire area. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server 2012 - 2022 Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary of up to £40,000 depending on experience Continous training and paid for certifications Hybrid working environment 30 days holiday inc bank Additional lifestyle benefits If you feel you match the above click 'apply now' with an up to date version of your CV
CheckPoint Firewall Engineer Banking Hybrid: 2 days per week onsite wherever is closest: Halifax, Manchester, Edinburgh 12 months £500 - £550 per day In short: CheckPoint Firewall Engineer required to join a large bank in supporting the management of the CheckPoint estate. Typically policy changes, patchwork, fault rectification - nothing too niche. This is a shift-based role. Early - 7AM - 7PM Late - 7PM - 7AM Some weekends. You'll be claiming 50 - 60 hours per week so this will greatly increase your typical take home. In full: This is a key role within our firewall infrastructure team, within Network Technologies. Its primary responsibilities are implementing changes and supporting & remediating service issues, all whilst working as part of a team under a Shift Lead engineer. The position will play a role in delivering service improvements and develop new ways of working through automation initiatives, thereby improving the efficiency and effectiveness of our organisation. This role is based on a rotating shift pattern including days and nights. We currently have an opportunity to join a hardworking team dedicated to providing vital Checkpoint firewall protection to the organisations networks. As a Shift Member within of this team, you'll be key to implementing change requests, supporting the business through network incidence response and advising on the best course of action to achieve the goals of our internal business teams. Role and key responsibilities You can expect much of your time to be split between project delivery tasks and support work as we continually improve our offering to become the Best bank for Customers. Effective change management skills are expected to succeed in this position with a high number of changes being scheduled every day. You will be confident supporting incidents with guidance from the Shift Lead, requiring appropriate stakeholder management skills as a result. Working alongside senior team colleagues using your technical skills and problem solving ability to quickly resolve issues as they arise at any time. Daily activities Planning the implementation of sophisticated changes Delivering changes of all sizes and complexities for our customers Monitoring the estate and working with colleagues across the wider IT community to identify and close down service issues Incident response related to our Firewalls, fault finding and investigation of bank issues. BAU team tasks supporting daily operations of the team and business. Key skills and experience For this role, the key areas are the following. Technical capability , shown through being CCSE/CCSA certified or qualified through experience with Checkpoint Firewalls. Ideally you would also have a range of wider Cisco Networks skills and knowledge. Larger enterprise environment experience , showing the ability to work being hands on with the devices to planning changes or working through control processes Good communications skills as well as being able to address technical challenges in what can be driven environments are also crucial Understanding of Jira and Agile working practices Automation skills would also be advantageous! Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Apr 30, 2024
Full time
CheckPoint Firewall Engineer Banking Hybrid: 2 days per week onsite wherever is closest: Halifax, Manchester, Edinburgh 12 months £500 - £550 per day In short: CheckPoint Firewall Engineer required to join a large bank in supporting the management of the CheckPoint estate. Typically policy changes, patchwork, fault rectification - nothing too niche. This is a shift-based role. Early - 7AM - 7PM Late - 7PM - 7AM Some weekends. You'll be claiming 50 - 60 hours per week so this will greatly increase your typical take home. In full: This is a key role within our firewall infrastructure team, within Network Technologies. Its primary responsibilities are implementing changes and supporting & remediating service issues, all whilst working as part of a team under a Shift Lead engineer. The position will play a role in delivering service improvements and develop new ways of working through automation initiatives, thereby improving the efficiency and effectiveness of our organisation. This role is based on a rotating shift pattern including days and nights. We currently have an opportunity to join a hardworking team dedicated to providing vital Checkpoint firewall protection to the organisations networks. As a Shift Member within of this team, you'll be key to implementing change requests, supporting the business through network incidence response and advising on the best course of action to achieve the goals of our internal business teams. Role and key responsibilities You can expect much of your time to be split between project delivery tasks and support work as we continually improve our offering to become the Best bank for Customers. Effective change management skills are expected to succeed in this position with a high number of changes being scheduled every day. You will be confident supporting incidents with guidance from the Shift Lead, requiring appropriate stakeholder management skills as a result. Working alongside senior team colleagues using your technical skills and problem solving ability to quickly resolve issues as they arise at any time. Daily activities Planning the implementation of sophisticated changes Delivering changes of all sizes and complexities for our customers Monitoring the estate and working with colleagues across the wider IT community to identify and close down service issues Incident response related to our Firewalls, fault finding and investigation of bank issues. BAU team tasks supporting daily operations of the team and business. Key skills and experience For this role, the key areas are the following. Technical capability , shown through being CCSE/CCSA certified or qualified through experience with Checkpoint Firewalls. Ideally you would also have a range of wider Cisco Networks skills and knowledge. Larger enterprise environment experience , showing the ability to work being hands on with the devices to planning changes or working through control processes Good communications skills as well as being able to address technical challenges in what can be driven environments are also crucial Understanding of Jira and Agile working practices Automation skills would also be advantageous! Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors. We are recruiting for a Technical Services Manager to oversee our technical operational services with a strong focus on developing excellence in people, processes and technology. You will provide solutions and support in the context of the above, as well as provide impact and root cause analysis as required by customers. You will be responsible for driving the technical delivery in the team paying close attention to quality, behaviour, and improvements in the services that LIMA deliver. You will be accountable for the leadership and development of your teams, ensuring best in class service delivery. You will drive and measure continuous service improvements, and improve levels of availability, performance and customer satisfaction. You will also act as the senior escalation point for technical operational issues. This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's technical capability and ability to grow with our customers. In this position, you will be responsible for the delivery of a wide range of technical support services across numerous customers with an emphasis on leading and managing support teams in the infrastructure and network services, cloud delivery, applications and monitoring functions. Your direct reports will include Technical Infrastructure, Modern Workplace, Network, Cloud and Monitoring engineers. The role also covers people management 1:1's appraisals and setting of objectives so a strong people management background is required. As Technical Services Manager you should be able to demonstrate: Strong people leadership and development skills, supporting development opportunities across the technical team, ensuring the ability to grow and scale the function in line with LIMA's growth plans Proven experience working with many of the latest IT industry standards, including Cloud, Infrastructure, Network, Modern Workplace, Monitoring, Hosting, ISP and mobile working solutions. Identifying and leading on continuous service improvement plans that both enhance our capability as well as customer service performance Delivering operational performance reporting in areas such as availability management, developing KPI reporting in line with the service levels expected by our customers Increase levels of automation to drive efficiencies in process and workload Our ideal candidate will have: Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Ability to work under pressure and meet targets and deadlines Confident communication skills, both written and verbal with the ability to influence stakeholders at all levels Strong conflict resolution and negotiating skills to balance individual and business needs Proven experience in Core Networking, Microsoft on-premises, Cloud solutions and Virtualisation. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchase an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Apr 30, 2024
Full time
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors. We are recruiting for a Technical Services Manager to oversee our technical operational services with a strong focus on developing excellence in people, processes and technology. You will provide solutions and support in the context of the above, as well as provide impact and root cause analysis as required by customers. You will be responsible for driving the technical delivery in the team paying close attention to quality, behaviour, and improvements in the services that LIMA deliver. You will be accountable for the leadership and development of your teams, ensuring best in class service delivery. You will drive and measure continuous service improvements, and improve levels of availability, performance and customer satisfaction. You will also act as the senior escalation point for technical operational issues. This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's technical capability and ability to grow with our customers. In this position, you will be responsible for the delivery of a wide range of technical support services across numerous customers with an emphasis on leading and managing support teams in the infrastructure and network services, cloud delivery, applications and monitoring functions. Your direct reports will include Technical Infrastructure, Modern Workplace, Network, Cloud and Monitoring engineers. The role also covers people management 1:1's appraisals and setting of objectives so a strong people management background is required. As Technical Services Manager you should be able to demonstrate: Strong people leadership and development skills, supporting development opportunities across the technical team, ensuring the ability to grow and scale the function in line with LIMA's growth plans Proven experience working with many of the latest IT industry standards, including Cloud, Infrastructure, Network, Modern Workplace, Monitoring, Hosting, ISP and mobile working solutions. Identifying and leading on continuous service improvement plans that both enhance our capability as well as customer service performance Delivering operational performance reporting in areas such as availability management, developing KPI reporting in line with the service levels expected by our customers Increase levels of automation to drive efficiencies in process and workload Our ideal candidate will have: Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Ability to work under pressure and meet targets and deadlines Confident communication skills, both written and verbal with the ability to influence stakeholders at all levels Strong conflict resolution and negotiating skills to balance individual and business needs Proven experience in Core Networking, Microsoft on-premises, Cloud solutions and Virtualisation. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchase an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Senior Technical MSP Engineer - Derby - £55K My client, an MSP based in Derbyshire are looking for a Senior Technical MSP Engineer to join their technical team on a hybrid basis. You will be an integral part of the team acting as the tech lead heading up a team of 7 engineers. A full UK driving license is required as you will be travelling to client sites at least once a week. In the role you would be supporting their clients across the East Midlands on a range of issues including Windows Server, Exchange Servers, Active Directory, Hyper-V, VMware, Windows OS, Office 365, Firewalls, Routers, Switches, VLANs, Remote Desktop Tools, Network Structuring, Migrations, and Implementations. Responsibilities: Project planning and management Supporting a client base across the East Midlands on a range of IT Support issues Escalation point for 1st and 2nd line Identifying potential client vulnerabilities and weaknesses Migrations from on-prem to cloud Hands on server administration Network structuring Skills required: MSP experience is vital Windows OS Office 365 Windows server up to version 2019 Remote Desktop Tools Firewalls Microsoft Azure Hyper-V & VMware Microsoft Exchange Backup Technologies CyberEssentials This is an outstanding opportunity for an enthusiastic individual with excellent organisation skills to join an expanding company. In return, the company will offer you excellent internal training. If you are interested in this role, please apply IMMEDIATELY as we are arranging interviews at short notice. If you require more information, please contact Oliver Light on or For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Senior Technical MSP Engineer - Derby - £55K My client, an MSP based in Derbyshire are looking for a Senior Technical MSP Engineer to join their technical team on a hybrid basis. You will be an integral part of the team acting as the tech lead heading up a team of 7 engineers. A full UK driving license is required as you will be travelling to client sites at least once a week. In the role you would be supporting their clients across the East Midlands on a range of issues including Windows Server, Exchange Servers, Active Directory, Hyper-V, VMware, Windows OS, Office 365, Firewalls, Routers, Switches, VLANs, Remote Desktop Tools, Network Structuring, Migrations, and Implementations. Responsibilities: Project planning and management Supporting a client base across the East Midlands on a range of IT Support issues Escalation point for 1st and 2nd line Identifying potential client vulnerabilities and weaknesses Migrations from on-prem to cloud Hands on server administration Network structuring Skills required: MSP experience is vital Windows OS Office 365 Windows server up to version 2019 Remote Desktop Tools Firewalls Microsoft Azure Hyper-V & VMware Microsoft Exchange Backup Technologies CyberEssentials This is an outstanding opportunity for an enthusiastic individual with excellent organisation skills to join an expanding company. In return, the company will offer you excellent internal training. If you are interested in this role, please apply IMMEDIATELY as we are arranging interviews at short notice. If you require more information, please contact Oliver Light on or For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Alexander Mann Solutions - Public Sector Resourcing
Didcot, Oxfordshire
Senior Network Engineer Inside IR35 Contract Term: 6 Months Contracting Authority: UKRI Location: Hybrid Working (Didcot office 3 days per week) As a Senior Network Engineer your main responsibilities will be: Collaborating with other teams to ensure IT systems and services meet evolving needs. Actively participating in the support of STFC WAN, sites LAN, routing, WI-FI, firewall and network security, IPAM, network access control, and cloud telephony. To work closely with the local Estate Services and other departments within STFC regarding infrastructure requirements for new builds and other cabling activities around site. To Undertake complex installations or configurations within the networking environment with significant autonomy. To Plan, install, test of voice and data network connections. You'll have relevant experience in: Experience in routers and WAN and LAN routing management. Switches Firewalls Active Security Clearance (SC) is required for this position. You will need to be eligible for SC. If this role sounds like something that you would be interested in, please click the link to apply or get in touch. Disability confident As a member of the disability confident scheme, UKRI guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. UKRI guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. In applying for this role you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different. Please be aware that this role can only be worked within the UK and not Overseas.
Apr 30, 2024
Contractor
Senior Network Engineer Inside IR35 Contract Term: 6 Months Contracting Authority: UKRI Location: Hybrid Working (Didcot office 3 days per week) As a Senior Network Engineer your main responsibilities will be: Collaborating with other teams to ensure IT systems and services meet evolving needs. Actively participating in the support of STFC WAN, sites LAN, routing, WI-FI, firewall and network security, IPAM, network access control, and cloud telephony. To work closely with the local Estate Services and other departments within STFC regarding infrastructure requirements for new builds and other cabling activities around site. To Undertake complex installations or configurations within the networking environment with significant autonomy. To Plan, install, test of voice and data network connections. You'll have relevant experience in: Experience in routers and WAN and LAN routing management. Switches Firewalls Active Security Clearance (SC) is required for this position. You will need to be eligible for SC. If this role sounds like something that you would be interested in, please click the link to apply or get in touch. Disability confident As a member of the disability confident scheme, UKRI guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. UKRI guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. In applying for this role you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different. Please be aware that this role can only be worked within the UK and not Overseas.
Network Engineer (Telecoms)Liverpool (Office-based)£40,000 to £50,000 DOE Are you a Telecoms engineer who is looking to develop your skills and work in a role that offers progression to Senior & Management positions?On offer is an excellent opportunity for a Network Engineer with telecoms experience looking to join an industry-leading company in a role that offers progression to management and specialist training programsThis global, multinational company is one of the market leaders in their industry and have a rich history of being a specialist within their field. With offices across the world, they are now looking to grow their UK team and have ambitious growth plans in place.In this role you will provide remote support to field engineers on their installations and liaise with customers to resolve their technical issues. You will also play an important role in IP network design & troubleshooting and carry out repair & maintenance duties. You will also provide support on software upgrades.The ideal candidate will have experience carrying out technical support duties in a Telecoms role. They will have knowledge of the products of leading Telecoms companies, such as Nokia, Ericsson, Huawei etc. In addition, they will have knowledge & an understanding of Microwave systems.This is a fantastic opportunity to join a reputable company that has exciting growth plans and is offering a varied role with great training and progression. The Role: Providing remote technical support Support test activities with customers during Type acceptance phases Training partners and internal field operators on equipment Manage NMS and OSS systems on Linux / Unix platforms IP Design and troubleshooting Office-based role in Liverpool The Person: Network Engineer who is comfortable in a customer-facing role Experience in the Telecoms industry Product knowledge of major Telecoms companies such as Nokia, Ericsson, Huawei etc Knowledge & understanding of Microwave systems Reference Number: BBBH-221-038To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 30, 2024
Full time
Network Engineer (Telecoms)Liverpool (Office-based)£40,000 to £50,000 DOE Are you a Telecoms engineer who is looking to develop your skills and work in a role that offers progression to Senior & Management positions?On offer is an excellent opportunity for a Network Engineer with telecoms experience looking to join an industry-leading company in a role that offers progression to management and specialist training programsThis global, multinational company is one of the market leaders in their industry and have a rich history of being a specialist within their field. With offices across the world, they are now looking to grow their UK team and have ambitious growth plans in place.In this role you will provide remote support to field engineers on their installations and liaise with customers to resolve their technical issues. You will also play an important role in IP network design & troubleshooting and carry out repair & maintenance duties. You will also provide support on software upgrades.The ideal candidate will have experience carrying out technical support duties in a Telecoms role. They will have knowledge of the products of leading Telecoms companies, such as Nokia, Ericsson, Huawei etc. In addition, they will have knowledge & an understanding of Microwave systems.This is a fantastic opportunity to join a reputable company that has exciting growth plans and is offering a varied role with great training and progression. The Role: Providing remote technical support Support test activities with customers during Type acceptance phases Training partners and internal field operators on equipment Manage NMS and OSS systems on Linux / Unix platforms IP Design and troubleshooting Office-based role in Liverpool The Person: Network Engineer who is comfortable in a customer-facing role Experience in the Telecoms industry Product knowledge of major Telecoms companies such as Nokia, Ericsson, Huawei etc Knowledge & understanding of Microwave systems Reference Number: BBBH-221-038To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Senior Service Desk Engineer Hybrid working London The Opportunity Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is this role for you? Do you want to grow your understanding of finance and further develop your IT skills? Join a growing team and Build for the future. The Role & Responsibilities: Transferring the service desk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels of the business as well as carry out larger projects. 3rd/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT Support Engineer experience Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Networking & server management BAU support and being the point of escalation Worked in ITIL frameworks Project management or migration experience Desirable (but not required): Worked within an MSP or IT consultancy Worked in the Financial sector ITIL certification Microsoft Certified The reward: Competitive salary & Pension contributions Bonus Scheme 25 days holiday Cycle to Work Scheme Access to discounts Requirement: You must have the following visas/right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. *If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirements. Apply Today!
Apr 30, 2024
Full time
Senior Service Desk Engineer Hybrid working London The Opportunity Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Is this role for you? Do you want to grow your understanding of finance and further develop your IT skills? Join a growing team and Build for the future. The Role & Responsibilities: Transferring the service desk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels of the business as well as carry out larger projects. 3rd/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT Support Engineer experience Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Networking & server management BAU support and being the point of escalation Worked in ITIL frameworks Project management or migration experience Desirable (but not required): Worked within an MSP or IT consultancy Worked in the Financial sector ITIL certification Microsoft Certified The reward: Competitive salary & Pension contributions Bonus Scheme 25 days holiday Cycle to Work Scheme Access to discounts Requirement: You must have the following visas/right to work to be eligible for this position: British Citizen, ILR, Dependant Visa, Pre-settled status etc. You must be UK-based to apply for this role. *If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirements. Apply Today!
Job Title: Senior Field Service Engineer Department: Field Services Location: Manchester or Stoke Responsible To: Resource Manager (Field) Main Purpose of Job: The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment, including Servers, PCs, Laptops, Printers, and EPOS systems, at customer locations throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding exceptional levels of customer service. This role requires an experienced Field Service Engineer who is adept at communication and teamwork, reporting to Team Leader/Resource Managers (Field) and collaborating closely with Call Control and Technical vetting teams within Field Services. Key Responsibilities: Independently troubleshoot and resolve issues on-site, encompassing a broad spectrum of hardware and software products. Install, configure, and provide support for Server/Desktop/EPOS environments, as well as client software on various networking platforms across UK customer sites. Follow documented procedures and maintain safety and ESD precautions consistently. Demonstrate effective problem-solving skills and adaptability to new challenges. Cultivate professional relationships with internal stakeholders, including Call Control and Tech Vetting teams. Ensure compliance with processes, procedures, and contractual agreements. Strive to deliver exceptional customer service and support, meeting or exceeding SLAs. Complete documentation, including Field Service Call reports and Customer Checksheets, within specified SLA timeframes. Collaborate with call allocators to optimize SLA fulfilment economically. Understand and surpass customer SLA requirements through proactive initiatives. Undertake additional tasks as directed by Senior Management. Key Skills: Proficiency in Server/PC architecture, Windows Operating systems, and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Possession of manufacturer-recognised accreditation's such as HP/IBM/Dell for both Server and Desktop. Minimum 6 years of customer-facing IT industry experience. Ability to work independently across a diverse range of products. Excellent communication, organisational, and customer service skills. Capacity to perform under pressure while maintaining high standards of quality and professionalism. Strong time management and teamwork abilities. Awareness of ITIL methodologies and best practices. Previous experience in a similar role preferred. Flexibility to adapt to changing team needs. Adherence to company standards and procedures. Maintenance of excellent customer relationships. High levels of punctuality, communication, attitude, competence, and service quality. Maintenance of appropriate Manufacturer Server Accreditation's. Personal Attributes: Highly enthusiastic, approachable, and self-motivated to achieve targets. Effective prioritisation of workload. Methodical and accurate approach to tasks. Commitment to team-focused excellence and continuous improvement. Positive attitude with the ability to influence others. Excellent communication and relationship management skills. Analytical mindset with exceptional attention to detail. Innovative thinking within parameters (SLAs, call handling, system processes, etc.). Possession of a full UK Driving License. Package: Salary: £27,000 to £29,000 depending on experience. Company car: Toyota Corolla estate hybrid. Fuel card, NCP card, Ringo Account provided. 5% pension match. On-call rota payment: £304 per week, mandatory. Rotational on-call schedule: Ireland 1 in 3 weeks, Manchester/Stoke 1 in 6 weeks. Overtime paid at 1.5, except for bank holidays, which is 2. Click apply now or message me for further info.
Apr 30, 2024
Full time
Job Title: Senior Field Service Engineer Department: Field Services Location: Manchester or Stoke Responsible To: Resource Manager (Field) Main Purpose of Job: The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment, including Servers, PCs, Laptops, Printers, and EPOS systems, at customer locations throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding exceptional levels of customer service. This role requires an experienced Field Service Engineer who is adept at communication and teamwork, reporting to Team Leader/Resource Managers (Field) and collaborating closely with Call Control and Technical vetting teams within Field Services. Key Responsibilities: Independently troubleshoot and resolve issues on-site, encompassing a broad spectrum of hardware and software products. Install, configure, and provide support for Server/Desktop/EPOS environments, as well as client software on various networking platforms across UK customer sites. Follow documented procedures and maintain safety and ESD precautions consistently. Demonstrate effective problem-solving skills and adaptability to new challenges. Cultivate professional relationships with internal stakeholders, including Call Control and Tech Vetting teams. Ensure compliance with processes, procedures, and contractual agreements. Strive to deliver exceptional customer service and support, meeting or exceeding SLAs. Complete documentation, including Field Service Call reports and Customer Checksheets, within specified SLA timeframes. Collaborate with call allocators to optimize SLA fulfilment economically. Understand and surpass customer SLA requirements through proactive initiatives. Undertake additional tasks as directed by Senior Management. Key Skills: Proficiency in Server/PC architecture, Windows Operating systems, and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Possession of manufacturer-recognised accreditation's such as HP/IBM/Dell for both Server and Desktop. Minimum 6 years of customer-facing IT industry experience. Ability to work independently across a diverse range of products. Excellent communication, organisational, and customer service skills. Capacity to perform under pressure while maintaining high standards of quality and professionalism. Strong time management and teamwork abilities. Awareness of ITIL methodologies and best practices. Previous experience in a similar role preferred. Flexibility to adapt to changing team needs. Adherence to company standards and procedures. Maintenance of excellent customer relationships. High levels of punctuality, communication, attitude, competence, and service quality. Maintenance of appropriate Manufacturer Server Accreditation's. Personal Attributes: Highly enthusiastic, approachable, and self-motivated to achieve targets. Effective prioritisation of workload. Methodical and accurate approach to tasks. Commitment to team-focused excellence and continuous improvement. Positive attitude with the ability to influence others. Excellent communication and relationship management skills. Analytical mindset with exceptional attention to detail. Innovative thinking within parameters (SLAs, call handling, system processes, etc.). Possession of a full UK Driving License. Package: Salary: £27,000 to £29,000 depending on experience. Company car: Toyota Corolla estate hybrid. Fuel card, NCP card, Ringo Account provided. 5% pension match. On-call rota payment: £304 per week, mandatory. Rotational on-call schedule: Ireland 1 in 3 weeks, Manchester/Stoke 1 in 6 weeks. Overtime paid at 1.5, except for bank holidays, which is 2. Click apply now or message me for further info.
Overview Of Job ICT Engineers will have a specific geographical base. They will provide both technical and non-technical expertise in the development and operation of ICT support to end users within the UKHSA systems environment. The role holder will be part of a national 2nd Line Support team and will be a key contact for site specific incidents and requests. They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed. Communication and key working relationships Internal Other local engineers at all levels Colleagues in the ICT Department Customers within UKHSA at all levels. External Relevant suppliers of hardware, software and services Maintenance organisations External customers as appropriate and as directed by line manager. Main Duties of the Job Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices. Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates. Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools. Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance. Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted. Working with ITIL processes including Request, Incident, Change, and Problem Management. Ensuring compliance with UKHSA ICT Security Policies. Conduct other work as directed by line management in accordance with departmental standards and policies. At times will work with colleagues in a remote product or virtual teams on specific areas to support the business need Other The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Professional development You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements. Essential criteria: Experience in a first- or second-line technical support role, supporting end user device hardware and software both face to face and remotely Experience of infrastructure support such as network or server management Experience/knowledge Microsoft operating systems and associated infrastructure Experience/knowledge Microsoft application software, including Office 365 Experience in troubleshooting and supporting specialist systems Experience of Asset and Configuration Management Previous experience within an ITIL environment and using ITIL tools, such as Service Now Clear communicator, able to use a range of methods, whilst ensuring communication has a clear purpose taking into accounts peoples individual needs. Evidence of excellent customer service skills and a commitment to improving services and performance for end users. Skills for nurturing key relationships and maintaining personal networks Ability to analyse and interpret information, remain alert to emerging issues, and recommend appropriate course of action. Problem solving skills and ability to respond to sudden unexpected demands Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales FOR MORE INFO CLICK THE APPLY HERE BUTTON
Apr 30, 2024
Full time
Overview Of Job ICT Engineers will have a specific geographical base. They will provide both technical and non-technical expertise in the development and operation of ICT support to end users within the UKHSA systems environment. The role holder will be part of a national 2nd Line Support team and will be a key contact for site specific incidents and requests. They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed. Communication and key working relationships Internal Other local engineers at all levels Colleagues in the ICT Department Customers within UKHSA at all levels. External Relevant suppliers of hardware, software and services Maintenance organisations External customers as appropriate and as directed by line manager. Main Duties of the Job Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices. Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates. Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools. Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance. Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted. Working with ITIL processes including Request, Incident, Change, and Problem Management. Ensuring compliance with UKHSA ICT Security Policies. Conduct other work as directed by line management in accordance with departmental standards and policies. At times will work with colleagues in a remote product or virtual teams on specific areas to support the business need Other The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Professional development You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements. Essential criteria: Experience in a first- or second-line technical support role, supporting end user device hardware and software both face to face and remotely Experience of infrastructure support such as network or server management Experience/knowledge Microsoft operating systems and associated infrastructure Experience/knowledge Microsoft application software, including Office 365 Experience in troubleshooting and supporting specialist systems Experience of Asset and Configuration Management Previous experience within an ITIL environment and using ITIL tools, such as Service Now Clear communicator, able to use a range of methods, whilst ensuring communication has a clear purpose taking into accounts peoples individual needs. Evidence of excellent customer service skills and a commitment to improving services and performance for end users. Skills for nurturing key relationships and maintaining personal networks Ability to analyse and interpret information, remain alert to emerging issues, and recommend appropriate course of action. Problem solving skills and ability to respond to sudden unexpected demands Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales FOR MORE INFO CLICK THE APPLY HERE BUTTON
Circle Recruitment
Bishop's Stortford, Hertfordshire
3rd Line/ Senior Service Desk Engineer - £35K-£50K - Microsoft Gold Partner (Hybrid Working) Looking to join a forward-thinking MSP who pride themselves on staff wellbeing, flexible working and a clear progression path with in-house training? With big growth plans for 2024, this leading MSP in Bishop's Stortford are looking to grow their IT Service Desk across the board. Key Skills required: Previous commercial IT Service Desk experience, preferably in an MSP environment Window Server 22/19 & Desktop OS experience Hyper-V virtualisation Office 365 maintenance and administration (Exchange, SharePoint, OneDrive, Teams) Active Directory, Azure AD Group Policy (DNS/DHCP) Networking - good experience with hardware firewall technologies, VPNs etc Proven experience troubleshooting and diagnostic experience via logs, tickets and reports The roles and responsibilities of the Senior Service Desk Engineer include administering escalated support requests, accurate call logging and relevant escalation when necessary. Working closely with the Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable. With this opportunity, you will achieve: Starting salary £35k-£50k (DOE) 31 days annual leave including Bank Holidays Flexible working hours & Hybrid working Additional wellbeing days and volunteering days of your choice Private healthcare Enhanced pension plan Profile share scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk , IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, MSP, Microsoft Gold Partner, Chelmsford, bishops stortford, harlow, essex, Hertfordshire, sharepoint Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 30, 2024
Full time
3rd Line/ Senior Service Desk Engineer - £35K-£50K - Microsoft Gold Partner (Hybrid Working) Looking to join a forward-thinking MSP who pride themselves on staff wellbeing, flexible working and a clear progression path with in-house training? With big growth plans for 2024, this leading MSP in Bishop's Stortford are looking to grow their IT Service Desk across the board. Key Skills required: Previous commercial IT Service Desk experience, preferably in an MSP environment Window Server 22/19 & Desktop OS experience Hyper-V virtualisation Office 365 maintenance and administration (Exchange, SharePoint, OneDrive, Teams) Active Directory, Azure AD Group Policy (DNS/DHCP) Networking - good experience with hardware firewall technologies, VPNs etc Proven experience troubleshooting and diagnostic experience via logs, tickets and reports The roles and responsibilities of the Senior Service Desk Engineer include administering escalated support requests, accurate call logging and relevant escalation when necessary. Working closely with the Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable. With this opportunity, you will achieve: Starting salary £35k-£50k (DOE) 31 days annual leave including Bank Holidays Flexible working hours & Hybrid working Additional wellbeing days and volunteering days of your choice Private healthcare Enhanced pension plan Profile share scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk , IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, MSP, Microsoft Gold Partner, Chelmsford, bishops stortford, harlow, essex, Hertfordshire, sharepoint Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Join Our Dynamic Network Team as a Senior Network Engineer! Unlock Your Potential with Innovative Technologies! The successful candidate will have high-level in-depth knowledge of Cisco Unified Communications as well as other Cisco technologies including, Routing and Switching, Cisco Wireless Networking and Cisco ISE. Are you a skilled networking enthusiast looking to tackle a pivotal role in a diverse team? We are seeking a talented individual to join our esteemed Network Team, ensuring flawless operations and pushing the boundaries of technological excellence. What you will be doing: Configuration Maestro: Dive into the heart of our client's network infrastructure, thoughtfully configuring various components such as Unified Communications and Collaboration, Routing, Switching, Storage, SDN and Wireless technologies. Incident Management Hard worker: Steer the ship during network outages by following the Major Incident Management Process meticulously, ensuring swift resolutions and minimal disruptions. Root Cause Detective: Undertake and lead 'Root Cause Analysis' investigations, putting on your detective hat to solve network faults, security concerns, and performance issues. Collaborative Specialist: Work hand-in-hand with the network architect and solutions team, providing crucial technical support and insight during the implementation of projects into Service and Support. Tech Whisperer: Bring your extensive knowledge and experience with Cisco technologies to the forefront, showcasing expertise in Unified Communication applications, Routing/Switching, Wireless networking, Cisco ISE, and more. Adaptable Maestro: Navigate both physical and virtual networks with ease, demonstrating flexibility and adaptability to meet the diverse needs of our client's estate. Tooling Extraordinaire: Leverage your experience with tools such as Cisco Prime, OpsView, and others, elevating our capabilities in network monitoring and management. What you will bring: High-level in-depth knowledge of Cisco technologies to include, Cisco Unified Communication applications and devices, Cisco Wireless Networking and Cisco ISE. Security Clearance: Be eligible for DV Clearance, proving your commitment to the highest standards of security. CCNA Certified and either working towards or ready to gain CCNP accreditation: Showcase your commitment to excellence and continuous improvement in networking. Exposure to a multitude of networks both physical and virtual. Software Defined Networking Guru: Demonstrate a solid grasp of Software Defined Networking, staying ahead of the curve in network innovation. Mobility Enabler: Hold a Full UK Driving License, ready to embark on occasional travel to other sites and showcase your on-site expertise. Time Management Maestro: Thrive in a dynamic environment, delivering results within flexible timelines and work. It would be great if you had: Toolbox Diversity: Bring in more expertise with experience in Linux Servers, Python Scripting Language, VMware vCentre, Ansible, Cisco Prime, OpsView or similar. Experience of Software Defined Networking Working knowledge of Cisco Wireless networking applications and devices. MoD Insight: Previous experience within a MoD environment is a plus, showcasing your adaptability to secure and regulated environments. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Salisbury Security Clearance Level: DV cleared or eligible to obtain DV clearance. Salary: up to £50,000 per annum Benefits: 25 days annual leave with the option to buy extra days, life assurance, pension, 3% flexible benefits fund and health cash plan. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Apr 30, 2024
Full time
Join Our Dynamic Network Team as a Senior Network Engineer! Unlock Your Potential with Innovative Technologies! The successful candidate will have high-level in-depth knowledge of Cisco Unified Communications as well as other Cisco technologies including, Routing and Switching, Cisco Wireless Networking and Cisco ISE. Are you a skilled networking enthusiast looking to tackle a pivotal role in a diverse team? We are seeking a talented individual to join our esteemed Network Team, ensuring flawless operations and pushing the boundaries of technological excellence. What you will be doing: Configuration Maestro: Dive into the heart of our client's network infrastructure, thoughtfully configuring various components such as Unified Communications and Collaboration, Routing, Switching, Storage, SDN and Wireless technologies. Incident Management Hard worker: Steer the ship during network outages by following the Major Incident Management Process meticulously, ensuring swift resolutions and minimal disruptions. Root Cause Detective: Undertake and lead 'Root Cause Analysis' investigations, putting on your detective hat to solve network faults, security concerns, and performance issues. Collaborative Specialist: Work hand-in-hand with the network architect and solutions team, providing crucial technical support and insight during the implementation of projects into Service and Support. Tech Whisperer: Bring your extensive knowledge and experience with Cisco technologies to the forefront, showcasing expertise in Unified Communication applications, Routing/Switching, Wireless networking, Cisco ISE, and more. Adaptable Maestro: Navigate both physical and virtual networks with ease, demonstrating flexibility and adaptability to meet the diverse needs of our client's estate. Tooling Extraordinaire: Leverage your experience with tools such as Cisco Prime, OpsView, and others, elevating our capabilities in network monitoring and management. What you will bring: High-level in-depth knowledge of Cisco technologies to include, Cisco Unified Communication applications and devices, Cisco Wireless Networking and Cisco ISE. Security Clearance: Be eligible for DV Clearance, proving your commitment to the highest standards of security. CCNA Certified and either working towards or ready to gain CCNP accreditation: Showcase your commitment to excellence and continuous improvement in networking. Exposure to a multitude of networks both physical and virtual. Software Defined Networking Guru: Demonstrate a solid grasp of Software Defined Networking, staying ahead of the curve in network innovation. Mobility Enabler: Hold a Full UK Driving License, ready to embark on occasional travel to other sites and showcase your on-site expertise. Time Management Maestro: Thrive in a dynamic environment, delivering results within flexible timelines and work. It would be great if you had: Toolbox Diversity: Bring in more expertise with experience in Linux Servers, Python Scripting Language, VMware vCentre, Ansible, Cisco Prime, OpsView or similar. Experience of Software Defined Networking Working knowledge of Cisco Wireless networking applications and devices. MoD Insight: Previous experience within a MoD environment is a plus, showcasing your adaptability to secure and regulated environments. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Salisbury Security Clearance Level: DV cleared or eligible to obtain DV clearance. Salary: up to £50,000 per annum Benefits: 25 days annual leave with the option to buy extra days, life assurance, pension, 3% flexible benefits fund and health cash plan. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Senior Network Engineer Hybrid (2 Days in office) Closest tubes - Bank, Monument, Liverpool St Paying up to £90,000 (depending on experience) Fixed term 12 month contract We are working in partnership with a major brand in the legal industry who are a global law firm who specialise in financial law and are in need of a Senior Network Engineer to come in and join their existing team on a permanent basis. You will work closely with the Lead Network Engineer to support and maintain the organisations enterprise wide LAN/WAN network which includes Cisco Meraki, HPE\Aruba switches & Access Points, Palo Alto based networks and firewalls, Riverbed, NetApp Storage, Pure Storage, Teams Voice, Citrix Netscaler, Mitel PBX, and Kemp load balancing technologies. You will be responsible for the installation and configuration of network hardware and kit such as routers, switches, firewalls and load balancers as well as monitoring of network performance across their WAN, LAN and Wireless networks. Role and Responsibilities: Install and configure network hardware and equipment, including routers, switches, hubs and any other relevant ancillaries typical to the role. Inspect, maintain, and where necessary replace network cabling and other network-related equipment. Perform scheduled monitoring and analysis of all aspects of network performance across the organization's LAN, WAN, and wireless deployments. Identify and remedy network performance bottlenecks and recommend enhancements to meet new or changing network demands. Plan and implement any improvement, modification, or replacement of network infrastructure components whilst ensuring adherence to industry standards. Establish connectivity and uptime service level agreements. Ensure the stable operation and efficient performance of company networks. Ensure network and IP connectivity of all workstations, application servers, and back-end office infrastructure. Work closely with the infrastructure team to deliver global system stability and availability. Participate in projects, conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Enforce the default levels and standards expected within technology equipment rooms, data-centres, equipment racks, cabling standards, patching and records keeping. Keys skills and Experience: Extensive experience of network systems, Global configuration standards, relevant protocols and standards across all leading vendor products and services within the enterprise space. Experience of software defined and cloud-based networking. Experience working in an enterprise level global networking role. Experience troubleshooting complex hardware, software and networks. Experience of existing global hardware products including Cisco, Palo Alto, Veeam, Rubrik, Aruba, Meraki, HP, NetApp, Flow etc. Experience of network management and analysis tools, including LogicMonitor, Datadog, Solarwinds, Network Config Manager and other equivalent market products. Knowledge of IDS/IPS/AV and other network security measures. Please apply with your most updated CV. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Full time
Senior Network Engineer Hybrid (2 Days in office) Closest tubes - Bank, Monument, Liverpool St Paying up to £90,000 (depending on experience) Fixed term 12 month contract We are working in partnership with a major brand in the legal industry who are a global law firm who specialise in financial law and are in need of a Senior Network Engineer to come in and join their existing team on a permanent basis. You will work closely with the Lead Network Engineer to support and maintain the organisations enterprise wide LAN/WAN network which includes Cisco Meraki, HPE\Aruba switches & Access Points, Palo Alto based networks and firewalls, Riverbed, NetApp Storage, Pure Storage, Teams Voice, Citrix Netscaler, Mitel PBX, and Kemp load balancing technologies. You will be responsible for the installation and configuration of network hardware and kit such as routers, switches, firewalls and load balancers as well as monitoring of network performance across their WAN, LAN and Wireless networks. Role and Responsibilities: Install and configure network hardware and equipment, including routers, switches, hubs and any other relevant ancillaries typical to the role. Inspect, maintain, and where necessary replace network cabling and other network-related equipment. Perform scheduled monitoring and analysis of all aspects of network performance across the organization's LAN, WAN, and wireless deployments. Identify and remedy network performance bottlenecks and recommend enhancements to meet new or changing network demands. Plan and implement any improvement, modification, or replacement of network infrastructure components whilst ensuring adherence to industry standards. Establish connectivity and uptime service level agreements. Ensure the stable operation and efficient performance of company networks. Ensure network and IP connectivity of all workstations, application servers, and back-end office infrastructure. Work closely with the infrastructure team to deliver global system stability and availability. Participate in projects, conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Enforce the default levels and standards expected within technology equipment rooms, data-centres, equipment racks, cabling standards, patching and records keeping. Keys skills and Experience: Extensive experience of network systems, Global configuration standards, relevant protocols and standards across all leading vendor products and services within the enterprise space. Experience of software defined and cloud-based networking. Experience working in an enterprise level global networking role. Experience troubleshooting complex hardware, software and networks. Experience of existing global hardware products including Cisco, Palo Alto, Veeam, Rubrik, Aruba, Meraki, HP, NetApp, Flow etc. Experience of network management and analysis tools, including LogicMonitor, Datadog, Solarwinds, Network Config Manager and other equivalent market products. Knowledge of IDS/IPS/AV and other network security measures. Please apply with your most updated CV. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
3 rd Line Infrastructure Engineer£50,000 - £55,000 plus benefits including training and certificationsCamden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3 rd Line Infrastructure Engineer - More Info: As the 3 rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3 rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3 rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st - 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3 rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN's, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
Apr 30, 2024
Full time
3 rd Line Infrastructure Engineer£50,000 - £55,000 plus benefits including training and certificationsCamden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3 rd Line Infrastructure Engineer - More Info: As the 3 rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3 rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3 rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st - 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3 rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN's, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
Job Title: Senior Network Engineer Location: Reigate (Hybrid role, mainly home-based with occasional travel to site) Start Date: ASAP Contract Duration: 4 months Rate: £250/day We are seeking a highly skilled and experienced Senior Network Engineer to join a local authority in Reigate, supporting them on a crucial project. This 4-month contract offers an exciting opportunity to contribute to the implementation of new internet access and WAN services, ensuring seamless connectivity and reliability for the local authority. Project Outline: Assist in the implementation of new BT Internet connections at 2 sites, with 2 BT short haul circuits between these sites, ensuring full redundancy. Configure layer 2 switching to manage failover of the Internet link to the other site in case of failure. Support the migration of current Internet and WAN connections to the new solution. Renew the Public Sector Network (PSN) certification. Implement a third-party solution for PSN access to GCSX data. Responsibilities: Configure and manage firewalls and routers, particularly Fortinet and Juniper devices. Demonstrate extensive knowledge of TCP/IP network design and implementation, including routing protocols OSPF and BGP. Oversee the Public Sector Network (PSN) certification process. Collaborate with third-party suppliers, particularly BT, to ensure seamless integration and service delivery. Maintain excellent documentation throughout the project lifecycle. Execute network cutovers from old to new services efficiently and with minimal disruption. Utilise experience in Local Government or NHS environments to provide insights and solutions tailored to our specific requirements. Requirements: Proven experience in configuring and managing firewalls and routers, with proficiency in Fortinet and Juniper devices. Extensive knowledge of TCP/IP network design and implementation, including OSPF and BGP routing protocols. Familiarity with the Public Sector Network (PSN) certification process. Ability to effectively manage and collaborate with third-party suppliers, particularly BT. Strong documentation skills to maintain accurate records throughout the project. Experience in executing network cutovers from old to new services. Desirable: Previous experience in Local Government or NHS environments. This is an excellent opportunity for a skilled Senior Network Engineer to make a significant impact on a vital project. If you possess the required skills and experience, we encourage you to apply.
Apr 30, 2024
Full time
Job Title: Senior Network Engineer Location: Reigate (Hybrid role, mainly home-based with occasional travel to site) Start Date: ASAP Contract Duration: 4 months Rate: £250/day We are seeking a highly skilled and experienced Senior Network Engineer to join a local authority in Reigate, supporting them on a crucial project. This 4-month contract offers an exciting opportunity to contribute to the implementation of new internet access and WAN services, ensuring seamless connectivity and reliability for the local authority. Project Outline: Assist in the implementation of new BT Internet connections at 2 sites, with 2 BT short haul circuits between these sites, ensuring full redundancy. Configure layer 2 switching to manage failover of the Internet link to the other site in case of failure. Support the migration of current Internet and WAN connections to the new solution. Renew the Public Sector Network (PSN) certification. Implement a third-party solution for PSN access to GCSX data. Responsibilities: Configure and manage firewalls and routers, particularly Fortinet and Juniper devices. Demonstrate extensive knowledge of TCP/IP network design and implementation, including routing protocols OSPF and BGP. Oversee the Public Sector Network (PSN) certification process. Collaborate with third-party suppliers, particularly BT, to ensure seamless integration and service delivery. Maintain excellent documentation throughout the project lifecycle. Execute network cutovers from old to new services efficiently and with minimal disruption. Utilise experience in Local Government or NHS environments to provide insights and solutions tailored to our specific requirements. Requirements: Proven experience in configuring and managing firewalls and routers, with proficiency in Fortinet and Juniper devices. Extensive knowledge of TCP/IP network design and implementation, including OSPF and BGP routing protocols. Familiarity with the Public Sector Network (PSN) certification process. Ability to effectively manage and collaborate with third-party suppliers, particularly BT. Strong documentation skills to maintain accurate records throughout the project. Experience in executing network cutovers from old to new services. Desirable: Previous experience in Local Government or NHS environments. This is an excellent opportunity for a skilled Senior Network Engineer to make a significant impact on a vital project. If you possess the required skills and experience, we encourage you to apply.
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 30, 2024
Full time
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Company Overview: Join a leading Managed Service Provider (MSP) specializing in cutting-edge solutions within the realms of CCTV, Networking, and Data Centers. With a solid reputation in the industry, our company prides itself on delivering top-notch services to a diverse range of clientele. Position: Senior CCTV Engineer Location: Manchester, UK Role Overview: We are seeking a highly experienced Senior CCTV Engineer to join our dynamic team. The ideal candidate will possess a wealth of knowledge and hands-on experience in enterprise-level engineering, particularly in the realms of CCTV and Access Control systems. Key Responsibilities:• Execute end-to-end deployment of CCTV systems, including commissioning and configuring, ensuring seamless integration and optimal performance.• Undertake advanced troubleshooting and diagnostics to resolve complex technical issues efficiently.• Collaborate closely with clients to understand their specific requirements and provide tailored solutions that meet their needs.• Lead and mentor junior engineers, sharing expertise and fostering a culture of continuous learning and development.• Implement Access Control systems at a senior and enterprise level, utilizing preferred vendors such as Paxton, Gallagher, or SCM.• Maintain comprehensive documentation and records of all engineering activities, ensuring accuracy and compliance with industry standards. Requirements:• 5-10 years of proven experience in CCTV engineering, with a strong focus on enterprise-level projects.• Proficiency in commissioning and configuring CCTV systems is essential.• Extensive knowledge of leading CCTV vendors, preferably Hikvision and Hanwha. Experience with other vendors will also be considered.• Hands-on experience in deploying Access Control systems, with expertise in vendors such as Paxton (preferred), Gallagher, or SCM.• Strong problem-solving skills and the ability to thrive in a fast-paced environment.• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal teams.• Full UK driving license is required. Benefits:• Competitive salary up to £45,000 per annum, commensurate with experience.• Company-provided phone, laptop, and van for work-related activities.• Overtime opportunities available.• Opportunity to work on exciting projects, including a recently won £1 million project that promises significant growth and career advancement.• Be part of a supportive and collaborative team environment, where your expertise and contributions are valued and recognized. If you are a seasoned CCTV engineer looking to take on a challenging role with ample opportunities for professional growth and development, we encourage you to apply today. Join us in delivering cutting-edge solutions and shaping the future of security technology. How to Apply: Please submit your CV outlining your relevant experience
Apr 30, 2024
Full time
Company Overview: Join a leading Managed Service Provider (MSP) specializing in cutting-edge solutions within the realms of CCTV, Networking, and Data Centers. With a solid reputation in the industry, our company prides itself on delivering top-notch services to a diverse range of clientele. Position: Senior CCTV Engineer Location: Manchester, UK Role Overview: We are seeking a highly experienced Senior CCTV Engineer to join our dynamic team. The ideal candidate will possess a wealth of knowledge and hands-on experience in enterprise-level engineering, particularly in the realms of CCTV and Access Control systems. Key Responsibilities:• Execute end-to-end deployment of CCTV systems, including commissioning and configuring, ensuring seamless integration and optimal performance.• Undertake advanced troubleshooting and diagnostics to resolve complex technical issues efficiently.• Collaborate closely with clients to understand their specific requirements and provide tailored solutions that meet their needs.• Lead and mentor junior engineers, sharing expertise and fostering a culture of continuous learning and development.• Implement Access Control systems at a senior and enterprise level, utilizing preferred vendors such as Paxton, Gallagher, or SCM.• Maintain comprehensive documentation and records of all engineering activities, ensuring accuracy and compliance with industry standards. Requirements:• 5-10 years of proven experience in CCTV engineering, with a strong focus on enterprise-level projects.• Proficiency in commissioning and configuring CCTV systems is essential.• Extensive knowledge of leading CCTV vendors, preferably Hikvision and Hanwha. Experience with other vendors will also be considered.• Hands-on experience in deploying Access Control systems, with expertise in vendors such as Paxton (preferred), Gallagher, or SCM.• Strong problem-solving skills and the ability to thrive in a fast-paced environment.• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal teams.• Full UK driving license is required. Benefits:• Competitive salary up to £45,000 per annum, commensurate with experience.• Company-provided phone, laptop, and van for work-related activities.• Overtime opportunities available.• Opportunity to work on exciting projects, including a recently won £1 million project that promises significant growth and career advancement.• Be part of a supportive and collaborative team environment, where your expertise and contributions are valued and recognized. If you are a seasoned CCTV engineer looking to take on a challenging role with ample opportunities for professional growth and development, we encourage you to apply today. Join us in delivering cutting-edge solutions and shaping the future of security technology. How to Apply: Please submit your CV outlining your relevant experience
Job Title: Senior Hardware Design Engineer Location: Northamptonshire Job Type: Permanent Salary: £50,000 - £65,000 per annum Hybrid working British Citizen or ability to obtain required security clearance No Sponsorship is available Company Overview & Job Title: Due to ongoing success, development and exciting growth, a well renowned successful engineering organization located in Northamptonshire who specialise in the Security, Defence, Aviation & Aerospace industry sectors have a new opening to recruit for a brand new Senor Hardware Design Engineer who is proficient in Electronics Hardware Design to join the team and business. Salary, hybrid and right to work: The salary on offer for the Senior Hardware Design Engineer is £50,000 - £65,000 per annum, plus an annual bonus of 3-6%. Hybrid working of 3 days onsite and 2 days WFH is available. The Senior Hardware Design Engineer will need be a British Citizen or have ability to obtain required security clearance. Senior Hardware Design Engineer job role: The successful Senior Hardware Design Engineer will join and work as part of an innovative vibrant Hardware engineering team who are constantly designing and developing excellent highly advanced engineering products. The Senior Hardware Design Engineer will have the opportunity to work across multiple number of exciting markets for Security, Defence, Aviation & Aerospace as you will be involved in the full product lifecycle incorporating requirements for design, test, release and support of new Electronics Harwdare for digital, analogue, PCB Design and RF designs. Senior Hardware Design Engineer Key Skills: 5-7 minimum years of industry experience Proficient in hardware and electronics Demonstratable experience of completed designs and self-sufficiency Electronics Circuit Design (analogue & digital) Digital circuit design including microprocessors Analogue circuit design such as power supplies Experience of PCB Design, Schematic Capture & Layout Knowledge and experience microcontrollers & microprocessors EMC and CE marking experience Good team player and communication skills Can work well as part of a multi-disciplined engineering team Self-motivated and enthusiastic Good analytical and problem solving skills Capable of handling responsibilities independently Bonus nice to have skills: RF Expertise - Experience in the 20MHz to 10GHz range Experience or an understanding of using the following components in schematic design and layout; mixers, splitters, diplexers, LNAs, VCO's, PLL's, PCB mount filters (SAW/ceramic/lumped element) Experience of designing filters (lumped element/planar), downconverters, upconverters, power amplifiers FPGA Experience High-speed digital circuit design - FPGAs with external memory and interfaces such as ethernet so experience of designing schematics and completing layouts aligned with this would be beneficial. Network Interfaces & Peripherals - SPI, I2C, USB, UART, RS232/485, Ethernet Comfortable selecting power supply devices (switchers/buck-boost/Linea reg etc) Experience of digital or uProcessors and MCU's Embedded firmware skills used to exercise and test hardware designs. Experience of designing electronic circuits and sub-assemblies for use in military or airborne applications. Experience of designing for and test/verification MIL-STD's and DO160. Test and verification using tools such as JTAG Boundary Scan Testing Experience of test equipment such as oscilloscopes, analysers and signal generators Industry experience - Security, Defence, Aviation & Aerospace Benefits Package - 40 hours per week, an annual bonus between 3 and 6%, matched pension at 5%, life cover and death in service, 25 days holiday plus you can plus or sell up to 5 further days. If you're interested in the Senior Hardware Design Engineering role then please apply now with your updated CV or call Frank Kanjanda at Premier Group at and for further information about the role and company.
Apr 30, 2024
Full time
Job Title: Senior Hardware Design Engineer Location: Northamptonshire Job Type: Permanent Salary: £50,000 - £65,000 per annum Hybrid working British Citizen or ability to obtain required security clearance No Sponsorship is available Company Overview & Job Title: Due to ongoing success, development and exciting growth, a well renowned successful engineering organization located in Northamptonshire who specialise in the Security, Defence, Aviation & Aerospace industry sectors have a new opening to recruit for a brand new Senor Hardware Design Engineer who is proficient in Electronics Hardware Design to join the team and business. Salary, hybrid and right to work: The salary on offer for the Senior Hardware Design Engineer is £50,000 - £65,000 per annum, plus an annual bonus of 3-6%. Hybrid working of 3 days onsite and 2 days WFH is available. The Senior Hardware Design Engineer will need be a British Citizen or have ability to obtain required security clearance. Senior Hardware Design Engineer job role: The successful Senior Hardware Design Engineer will join and work as part of an innovative vibrant Hardware engineering team who are constantly designing and developing excellent highly advanced engineering products. The Senior Hardware Design Engineer will have the opportunity to work across multiple number of exciting markets for Security, Defence, Aviation & Aerospace as you will be involved in the full product lifecycle incorporating requirements for design, test, release and support of new Electronics Harwdare for digital, analogue, PCB Design and RF designs. Senior Hardware Design Engineer Key Skills: 5-7 minimum years of industry experience Proficient in hardware and electronics Demonstratable experience of completed designs and self-sufficiency Electronics Circuit Design (analogue & digital) Digital circuit design including microprocessors Analogue circuit design such as power supplies Experience of PCB Design, Schematic Capture & Layout Knowledge and experience microcontrollers & microprocessors EMC and CE marking experience Good team player and communication skills Can work well as part of a multi-disciplined engineering team Self-motivated and enthusiastic Good analytical and problem solving skills Capable of handling responsibilities independently Bonus nice to have skills: RF Expertise - Experience in the 20MHz to 10GHz range Experience or an understanding of using the following components in schematic design and layout; mixers, splitters, diplexers, LNAs, VCO's, PLL's, PCB mount filters (SAW/ceramic/lumped element) Experience of designing filters (lumped element/planar), downconverters, upconverters, power amplifiers FPGA Experience High-speed digital circuit design - FPGAs with external memory and interfaces such as ethernet so experience of designing schematics and completing layouts aligned with this would be beneficial. Network Interfaces & Peripherals - SPI, I2C, USB, UART, RS232/485, Ethernet Comfortable selecting power supply devices (switchers/buck-boost/Linea reg etc) Experience of digital or uProcessors and MCU's Embedded firmware skills used to exercise and test hardware designs. Experience of designing electronic circuits and sub-assemblies for use in military or airborne applications. Experience of designing for and test/verification MIL-STD's and DO160. Test and verification using tools such as JTAG Boundary Scan Testing Experience of test equipment such as oscilloscopes, analysers and signal generators Industry experience - Security, Defence, Aviation & Aerospace Benefits Package - 40 hours per week, an annual bonus between 3 and 6%, matched pension at 5%, life cover and death in service, 25 days holiday plus you can plus or sell up to 5 further days. If you're interested in the Senior Hardware Design Engineering role then please apply now with your updated CV or call Frank Kanjanda at Premier Group at and for further information about the role and company.
Job Title: Project Manager Location: West Yorkshire Salary: Up to £50K dependent on skills and experience Job Type: Full Time, Permanent role What we are looking for: Due to a growing customer base, we are looking for a dedicated Project Manager for our Utilities / Renewables sector. With a hands-on background in IT infrastructure installation, i.e. large structured cabling and fibre optic systems you will have progressed into managing projects, ideally, but not essentially within the key sectors we work with - Energy, Police and Critical National Infrastructure. Please do not apply unless you hold industry experience. Who are our clients? Most of our customers are police forces and renewable energy companies. We support their IT so they can keep the UK safe. About the Role: Our projects include: On and Offshore renewables Cabling infrastructure Network infrastructure Network security CCTV / ANPR camera estates Our customers in these sectors are demanding - the work they do is mission critical and untimely project delivery will result in commercial consequences. Duties and Responsibilities: Work with customers and internal teams to deliver large industrial projects for Police, Energy and Critical National Infrastructure clients Manage the project to time and budget, including appropriate handling of risks, issues and scope changes Managing multiple customer projects end-to-end with potential conflicting priorities Work with team leaders to effectively manage resources allocated to projects Pro-active customer communications, you will be professionally communicating all project updates (good and bad) whilst maintaining a positive customer experience Produce relevant project KPI reports on project billing and profitability targets Identify risks within a project and work with the team to manage or mitigate these risks About You - You Will Have: 5+ years managing large projects of £1 million and above A proven track record in managing the commercial aspects of a project (at a large scale) Infrastructure project management experience Proven hands on technical background Excellent project management reporting experience High on-site Health & Safety and Security Awareness A high level of computer literacy with advanced MS Excel and MS Project skills Experience / certification of following established project management methodologies, such as Prince2 Role Requirements: Full UK driving license The ability to achieve Security clearance (to NPPV3 SC) Home based role with occasional need to work out of our Steeton (West Yorkshire) HQ and customer sites Prepared to work some evenings and weekends as the project demands What We Offer: 25 days holiday (plus 8 bank holidays) Ongoing funded skills training and certification Bring Your Own Device Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Technical Solutions Architect, IT Solutions Technical Architect, Infrastructure Technical Architect, Technical Architect, IT Solutions Architect, Senior IT Architect, Solutions Architect, Technical Engineer, Systems Architect, Lead Solutions Architect, Solutions Engineer, Technical Systems Engineer may also be considered for this role.
Apr 30, 2024
Full time
Job Title: Project Manager Location: West Yorkshire Salary: Up to £50K dependent on skills and experience Job Type: Full Time, Permanent role What we are looking for: Due to a growing customer base, we are looking for a dedicated Project Manager for our Utilities / Renewables sector. With a hands-on background in IT infrastructure installation, i.e. large structured cabling and fibre optic systems you will have progressed into managing projects, ideally, but not essentially within the key sectors we work with - Energy, Police and Critical National Infrastructure. Please do not apply unless you hold industry experience. Who are our clients? Most of our customers are police forces and renewable energy companies. We support their IT so they can keep the UK safe. About the Role: Our projects include: On and Offshore renewables Cabling infrastructure Network infrastructure Network security CCTV / ANPR camera estates Our customers in these sectors are demanding - the work they do is mission critical and untimely project delivery will result in commercial consequences. Duties and Responsibilities: Work with customers and internal teams to deliver large industrial projects for Police, Energy and Critical National Infrastructure clients Manage the project to time and budget, including appropriate handling of risks, issues and scope changes Managing multiple customer projects end-to-end with potential conflicting priorities Work with team leaders to effectively manage resources allocated to projects Pro-active customer communications, you will be professionally communicating all project updates (good and bad) whilst maintaining a positive customer experience Produce relevant project KPI reports on project billing and profitability targets Identify risks within a project and work with the team to manage or mitigate these risks About You - You Will Have: 5+ years managing large projects of £1 million and above A proven track record in managing the commercial aspects of a project (at a large scale) Infrastructure project management experience Proven hands on technical background Excellent project management reporting experience High on-site Health & Safety and Security Awareness A high level of computer literacy with advanced MS Excel and MS Project skills Experience / certification of following established project management methodologies, such as Prince2 Role Requirements: Full UK driving license The ability to achieve Security clearance (to NPPV3 SC) Home based role with occasional need to work out of our Steeton (West Yorkshire) HQ and customer sites Prepared to work some evenings and weekends as the project demands What We Offer: 25 days holiday (plus 8 bank holidays) Ongoing funded skills training and certification Bring Your Own Device Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Technical Solutions Architect, IT Solutions Technical Architect, Infrastructure Technical Architect, Technical Architect, IT Solutions Architect, Senior IT Architect, Solutions Architect, Technical Engineer, Systems Architect, Lead Solutions Architect, Solutions Engineer, Technical Systems Engineer may also be considered for this role.