FRENCH SELECTION UK German speaking Technical Support Advisor Technical support, 1st line support, 2nd line support, IT, computer products, Customer service, Representative, Customer Care, Customer support, Customer Advisor, Fluent in German, ,Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: up to £29,500 p.a. ( Depending on experience) + Bonus + Excellent benefits Location: Feltham, Middlesex Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford.Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308 Ref: 4191TG Full time permanent position Working hours Mon-Thurs 8am - 5pm, Fri 8am - 3pm Hybrid working system - 2 days in the office / 3 days at home VIEW JOB DESCRIPTION > APPLY NOWPlease visit the French Selection UK website, vacancies section, search job reference:4191TGApplications submitted on our website will come to us in Word format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a multinational tech company who develop, manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customer service The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media- Resolve any issues from customers within a dedicated time frame- Run tests following customer issues recording these findings for in house research.- Keep up to date on products- Ensure all correspondence is recorded and kept up to date- Escalate technical customer issues as needed to the relevant departments- Attend regular staff meetings and provide reports as needed The Candidate: - Fluent in German (written & spoken) essential - Previous experience in technical support needed- Knowledge of computer systems and networks beneficial- Excellent communication skills- Customer service focused- Confident, proactive & dynamic- Computer literate (excel, outlook, CRM system) French Selection, is a leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 30, 2024
Full time
FRENCH SELECTION UK German speaking Technical Support Advisor Technical support, 1st line support, 2nd line support, IT, computer products, Customer service, Representative, Customer Care, Customer support, Customer Advisor, Fluent in German, ,Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: up to £29,500 p.a. ( Depending on experience) + Bonus + Excellent benefits Location: Feltham, Middlesex Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford.Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308 Ref: 4191TG Full time permanent position Working hours Mon-Thurs 8am - 5pm, Fri 8am - 3pm Hybrid working system - 2 days in the office / 3 days at home VIEW JOB DESCRIPTION > APPLY NOWPlease visit the French Selection UK website, vacancies section, search job reference:4191TGApplications submitted on our website will come to us in Word format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a multinational tech company who develop, manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customer service The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media- Resolve any issues from customers within a dedicated time frame- Run tests following customer issues recording these findings for in house research.- Keep up to date on products- Ensure all correspondence is recorded and kept up to date- Escalate technical customer issues as needed to the relevant departments- Attend regular staff meetings and provide reports as needed The Candidate: - Fluent in German (written & spoken) essential - Previous experience in technical support needed- Knowledge of computer systems and networks beneficial- Excellent communication skills- Customer service focused- Confident, proactive & dynamic- Computer literate (excel, outlook, CRM system) French Selection, is a leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 8128GIS Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: To provide remote troubleshooting and resolution of software and network errors To complete data migrations after upgrades To provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues To remotely assist customers with the installation of new or upgraded software To follow the ticketing system to monitor and escalate issues appropriately The Candidate: Fluency in German (written and spoken) is essential Previous experience in technical support in Networking, Hardware and Software Previous experience in Windows OS, MS Access and SQL databases Problem-solving and excellent communication skills IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic. JBRP1_UKTJ
Apr 30, 2024
Full time
FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 8128GIS Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: To provide remote troubleshooting and resolution of software and network errors To complete data migrations after upgrades To provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues To remotely assist customers with the installation of new or upgraded software To follow the ticketing system to monitor and escalate issues appropriately The Candidate: Fluency in German (written and spoken) is essential Previous experience in technical support in Networking, Hardware and Software Previous experience in Windows OS, MS Access and SQL databases Problem-solving and excellent communication skills IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic. JBRP1_UKTJ
FRENCH SELECTION UK German speaking 3rd line Technical support Salary: Up to £40,000 p.a. basic + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIT Hybrid working VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 8128GIT Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support and fault diagnosis, and assist with case escalations. The Role: To provide remote fault diagnosis and resolution of software and network errors To remotely assist customers with the installation of complex custom software To schedule and complete data migrations and software upgrades To log cases in the database and update customers appropriately To assist with troubleshooting of escalated cases and provide resolutions, following the SLA To improve technical knowledge and keep up to date with new product launches To monitor trends in software and networking faults in order to aid early detection and prevention The Candidate: Fluency in German (written and spoken) is essential Previous experiencein technical supportin Networking, Hardware and Software Previous experience in Windows OS, MS Access and SQL databases Problem-solving and excellent communication skills IT literate Salary: Up to £40,000 p.a. basic + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic. JBRP1_UKTJ
Apr 30, 2024
Full time
FRENCH SELECTION UK German speaking 3rd line Technical support Salary: Up to £40,000 p.a. basic + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIT Hybrid working VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 8128GIT Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support and fault diagnosis, and assist with case escalations. The Role: To provide remote fault diagnosis and resolution of software and network errors To remotely assist customers with the installation of complex custom software To schedule and complete data migrations and software upgrades To log cases in the database and update customers appropriately To assist with troubleshooting of escalated cases and provide resolutions, following the SLA To improve technical knowledge and keep up to date with new product launches To monitor trends in software and networking faults in order to aid early detection and prevention The Candidate: Fluency in German (written and spoken) is essential Previous experiencein technical supportin Networking, Hardware and Software Previous experience in Windows OS, MS Access and SQL databases Problem-solving and excellent communication skills IT literate Salary: Up to £40,000 p.a. basic + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic. JBRP1_UKTJ
German Speaking Technical Support Location: Sunbury-on-Thames Salary: 27,500 - 29,500 + Bonus + Benefits Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Working from home Mondays and Fridays) My client based in Sunbury on Thames is looking for a Technical Support Specialist who is fluent in German & English. You will be responsible for assisting customers with product questions and problems via phone, email and live chat. Duties: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner. Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue. Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings. Pro-actively maintaining knowledge and updating themselves on all products and competitors hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records. To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them. To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved. Person Specification: Fluent in English & German (verbal & written). Working knowledge of Computer Networks and a proficient knowledge of PC Architecture. Minimum of 1 years experience in providing second level technical support by phone or chat. Any other additional European language e.g. Spanish, Italian, French are highly desirable. Excellent communication and organisational skills. Able to multi-task and prioritise own workload. Team player and positive working attitude. Benefits: Discretionary bonus scheme. Generous employee pension contribution. Life insurance. Permanent health insurance. 24 days holiday (plus bank holidays) Private medical, worldwide travel and dental insurance. Subsidised travel. Health screening. Gym membership. Employee assistance programme. Childcare allowance. Enhanced maternity/paternity. Training and development opportunities. Company events. Free tea/coffee and subsidised vending/lunches.
Apr 30, 2024
Full time
German Speaking Technical Support Location: Sunbury-on-Thames Salary: 27,500 - 29,500 + Bonus + Benefits Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Working from home Mondays and Fridays) My client based in Sunbury on Thames is looking for a Technical Support Specialist who is fluent in German & English. You will be responsible for assisting customers with product questions and problems via phone, email and live chat. Duties: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner. Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue. Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings. Pro-actively maintaining knowledge and updating themselves on all products and competitors hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records. To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them. To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved. Person Specification: Fluent in English & German (verbal & written). Working knowledge of Computer Networks and a proficient knowledge of PC Architecture. Minimum of 1 years experience in providing second level technical support by phone or chat. Any other additional European language e.g. Spanish, Italian, French are highly desirable. Excellent communication and organisational skills. Able to multi-task and prioritise own workload. Team player and positive working attitude. Benefits: Discretionary bonus scheme. Generous employee pension contribution. Life insurance. Permanent health insurance. 24 days holiday (plus bank holidays) Private medical, worldwide travel and dental insurance. Subsidised travel. Health screening. Gym membership. Employee assistance programme. Childcare allowance. Enhanced maternity/paternity. Training and development opportunities. Company events. Free tea/coffee and subsidised vending/lunches.
FRENCH SELECTION UK French speaking Technical Support advisor Technical support, 1st line support, 2nd line support, IT, Technical issues, distributors, resellers, computer products, Customer service, Representative, Customer Care, Customer support, Customer Advisor, Fluent in French Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits Location: Feltham, Middlesex Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford. Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308 Ref: 4193TF Full time permanent position Working hours Mon-Thurs 8am 5pm, Fri 8am 3pm Hybrid working system - 2 days in the office / 3 days at home VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference:4193TF Applications submitted on our website will come to us in Word format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a multinational tech company who develop, manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customer service The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media - Resolve any issues from customers within a dedicated time frame - Run tests following customer issues recording these findings for in house research. - Keep up to date on products - Ensure all correspondence is recorded and kept up to date - Escalate technical customer issues as needed to the relevant departments - Attend regular staff meetings and provide reports as needed The Candidate: - Fluent in French (written & spoken) essential - Previous experience in technical support needed - Knowledge of computer systems and networks beneficial - Excellent communication skills - Customer service focused - Confident, proactive & dynamic - Computer literate (excel, outlook, CRM system) Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 30, 2024
Full time
FRENCH SELECTION UK French speaking Technical Support advisor Technical support, 1st line support, 2nd line support, IT, Technical issues, distributors, resellers, computer products, Customer service, Representative, Customer Care, Customer support, Customer Advisor, Fluent in French Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits Location: Feltham, Middlesex Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford. Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308 Ref: 4193TF Full time permanent position Working hours Mon-Thurs 8am 5pm, Fri 8am 3pm Hybrid working system - 2 days in the office / 3 days at home VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference:4193TF Applications submitted on our website will come to us in Word format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a multinational tech company who develop, manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customer service The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media - Resolve any issues from customers within a dedicated time frame - Run tests following customer issues recording these findings for in house research. - Keep up to date on products - Ensure all correspondence is recorded and kept up to date - Escalate technical customer issues as needed to the relevant departments - Attend regular staff meetings and provide reports as needed The Candidate: - Fluent in French (written & spoken) essential - Previous experience in technical support needed - Knowledge of computer systems and networks beneficial - Excellent communication skills - Customer service focused - Confident, proactive & dynamic - Computer literate (excel, outlook, CRM system) Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
M ller UK & Ireland is wholly owned by Unternehmensgruppe Theo M ller which employs over 31,000 people throughout Europe. In the UK, M ller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.M ller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. M ller UK & Ireland includes: M ller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. M ller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more M ller moments for its consumers. It is responsible for major brands like M ller Corner, M llerlight, M ller Bliss, M ller Rice, FRijj and M ller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. M ller has been a loved brand in the UK for over 30 years. It's a household name - and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year. M ller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: • Competitive Salary • Bonus scheme • Health Care Package • Contributory pension plan • Life Assurance • Employee Assistance Programme • Generous annual leave increasing with service. • Flexible benefits programme • In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store. We are currently recruiting for a Business Analyst, Warehousing & Logistics to work within our IT Demand to Delivery Department-you will be based in Market Drayton. It's a fantastic opportunity to join an exciting team; we're looking for an experienced individual to help us to ensure an optimal and sustainable IT service delivery through working in projects, maintaining systems, designing and implementing new IT solutions, and aligning the IT part of the overall business with the strategic initiatives of the organization in areas of Warehousing and Logistics. Your challenge for the Business Analyst: - •Analyse complex business problems and business needs related to warehousing, inventory management and logistics processes and systems. Identify gaps and opportunities and propose solutions that align with the business objectives and IT strategy. Improve the overall quality & efficiency of services and business operations. •Facilitate the communication and collaboration between the business stakeholders, IT teams, and external vendors throughout the project/change lifecycle to ensure alignment and integration of IT systems and solutions. •Translate business requirements into functional and technical specifications, use cases, user stories, and acceptance criteria. •Design, configure, test, and deploy IT systems and solutions that meet business needs and comply with IT standards and policies. Conduct testing, validation, and quality assurance of the IT solutions, and ensure that they meet the expected outcomes and standards. •Work in projects to deliver new/improved IT solutions for WMS, TMS, and Inventory Management ensuring execution in time, budget and quality; take the overall Lead role in IT projects. •Monitor and evaluate the ongoing performance and effectiveness of IT solutions and recommend enhancements and improvements. Provide full Application Lifecycle Management, project work, Incident & Problem management and Change management for Warehouse systems, Transport Management systems, and Inventory Management systems. •Provide training & mentoring, documentation, and support to the end users and IT staff on the IT solutions. Key skills & experience for the Business Analyst: - •University degree in a relevant subject. •German speaking would be considered an advantage. •Previous experience as an IT Technical Business Analyst, preferably in the warehousing & logistics domain in a FMCG company. •Strong knowledge and skills in business analysis and requirements elicitation, system analysis, process mapping & design, project management, and documentation. •Skilled in IT systems design, configuration, testing, and deployment, using various methodologies and tools. •Excellent communication, presentation, and interpersonal skills, possessing the ability to communicate effectively with both technical and non-technical audiences. •Experience with WMS for automated and/or manual operated warehouses. •SAP WM/EWM and/or MM-IM experience considered beneficial. •Experience with Transport Management systems and Route Planning & Optimisation. •Experienced in Inventory Management systems and technologies. E.g. barcoding, RFID, etc. •Attention to detail, problem-solving, and analytical skills. •Basic knowledge of leading a team •Full UK Driving license is mandatory; willingness to travel. •Excellent M365, Microsoft Visio and Microsoft Project skills. •Ability to work independently and collaboratively in a fast-paced and dynamic environment. •Provide application support, if required, outside normal business hours. The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at (url removed) - MB1
Apr 30, 2024
Full time
M ller UK & Ireland is wholly owned by Unternehmensgruppe Theo M ller which employs over 31,000 people throughout Europe. In the UK, M ller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.M ller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. M ller UK & Ireland includes: M ller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. M ller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more M ller moments for its consumers. It is responsible for major brands like M ller Corner, M llerlight, M ller Bliss, M ller Rice, FRijj and M ller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. M ller has been a loved brand in the UK for over 30 years. It's a household name - and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year. M ller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: • Competitive Salary • Bonus scheme • Health Care Package • Contributory pension plan • Life Assurance • Employee Assistance Programme • Generous annual leave increasing with service. • Flexible benefits programme • In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store. We are currently recruiting for a Business Analyst, Warehousing & Logistics to work within our IT Demand to Delivery Department-you will be based in Market Drayton. It's a fantastic opportunity to join an exciting team; we're looking for an experienced individual to help us to ensure an optimal and sustainable IT service delivery through working in projects, maintaining systems, designing and implementing new IT solutions, and aligning the IT part of the overall business with the strategic initiatives of the organization in areas of Warehousing and Logistics. Your challenge for the Business Analyst: - •Analyse complex business problems and business needs related to warehousing, inventory management and logistics processes and systems. Identify gaps and opportunities and propose solutions that align with the business objectives and IT strategy. Improve the overall quality & efficiency of services and business operations. •Facilitate the communication and collaboration between the business stakeholders, IT teams, and external vendors throughout the project/change lifecycle to ensure alignment and integration of IT systems and solutions. •Translate business requirements into functional and technical specifications, use cases, user stories, and acceptance criteria. •Design, configure, test, and deploy IT systems and solutions that meet business needs and comply with IT standards and policies. Conduct testing, validation, and quality assurance of the IT solutions, and ensure that they meet the expected outcomes and standards. •Work in projects to deliver new/improved IT solutions for WMS, TMS, and Inventory Management ensuring execution in time, budget and quality; take the overall Lead role in IT projects. •Monitor and evaluate the ongoing performance and effectiveness of IT solutions and recommend enhancements and improvements. Provide full Application Lifecycle Management, project work, Incident & Problem management and Change management for Warehouse systems, Transport Management systems, and Inventory Management systems. •Provide training & mentoring, documentation, and support to the end users and IT staff on the IT solutions. Key skills & experience for the Business Analyst: - •University degree in a relevant subject. •German speaking would be considered an advantage. •Previous experience as an IT Technical Business Analyst, preferably in the warehousing & logistics domain in a FMCG company. •Strong knowledge and skills in business analysis and requirements elicitation, system analysis, process mapping & design, project management, and documentation. •Skilled in IT systems design, configuration, testing, and deployment, using various methodologies and tools. •Excellent communication, presentation, and interpersonal skills, possessing the ability to communicate effectively with both technical and non-technical audiences. •Experience with WMS for automated and/or manual operated warehouses. •SAP WM/EWM and/or MM-IM experience considered beneficial. •Experience with Transport Management systems and Route Planning & Optimisation. •Experienced in Inventory Management systems and technologies. E.g. barcoding, RFID, etc. •Attention to detail, problem-solving, and analytical skills. •Basic knowledge of leading a team •Full UK Driving license is mandatory; willingness to travel. •Excellent M365, Microsoft Visio and Microsoft Project skills. •Ability to work independently and collaboratively in a fast-paced and dynamic environment. •Provide application support, if required, outside normal business hours. The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at (url removed) - MB1
FRENCH SELECTION UK French speaking IT Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, 1st Line Support, Hardware, Installation, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, IT Help Desk, Fluent in French Salary: Up to £31,000 p.a. + Benefits Location: Rugby, Warwickshire At commutable distance from: Rugby, Coventry, Northampton, Leicester, Warwick, Kettering, Nuneaton, Loughborough, Daventry, Banbury, Wellingborough, Lutterworth, M1 Ref: 8130FT Great Opportunity for Progression Full training provided Office Based Role VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8130FTApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established designer and manufacturer of interactive displays with international links. Main duties: To provide effective 1st line technical support. The Role: • Providing remote 1st line technical support to customers• To provide troubleshooting of hardware issues and log cases following SLA• To escalate calls with advanced technical queries appropriately• To organise the replacement of faulty hardware to be sent to the customer• To schedule client site visits with the field service team• To provide excellent customer service The Candidate: • Fluency in French (written and spoken) • Customer service or IT support experience desirable• Problem-solving and excellent communication skills• IT literate and computer savvy• Pro-active, confident and dynamic personality Salary: Up to £31,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 30, 2024
Full time
FRENCH SELECTION UK French speaking IT Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, 1st Line Support, Hardware, Installation, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, IT Help Desk, Fluent in French Salary: Up to £31,000 p.a. + Benefits Location: Rugby, Warwickshire At commutable distance from: Rugby, Coventry, Northampton, Leicester, Warwick, Kettering, Nuneaton, Loughborough, Daventry, Banbury, Wellingborough, Lutterworth, M1 Ref: 8130FT Great Opportunity for Progression Full training provided Office Based Role VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8130FTApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established designer and manufacturer of interactive displays with international links. Main duties: To provide effective 1st line technical support. The Role: • Providing remote 1st line technical support to customers• To provide troubleshooting of hardware issues and log cases following SLA• To escalate calls with advanced technical queries appropriately• To organise the replacement of faulty hardware to be sent to the customer• To schedule client site visits with the field service team• To provide excellent customer service The Candidate: • Fluency in French (written and spoken) • Customer service or IT support experience desirable• Problem-solving and excellent communication skills• IT literate and computer savvy• Pro-active, confident and dynamic personality Salary: Up to £31,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Apr 28, 2024
Full time
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Contentful's Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you'll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 10%. What to expect? Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers Create prototypes or code examples to facilitate customer onboarding and to support projects Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends Continuously seek, synthesize and communicate customer product feedback to our Product Management, Engineering, and Marketing teams Support engagement managers on quoting and scoping of SOWs Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others Within Contentful, you will work closely with Technical Project Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles. The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams' building efforts. Your experience working with customers will allow you to continually refine our best practices and form opinionated advice. There are also opportunities to contribute to Contentful's thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at our Contentful conference. What you need to be successful At least 5 years-experience in a similar customer-facing role, for example in a technical consultant, solution engineer or implementation engineer role at an API-first (REST, GraphQL) SaaS company. Professional experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures. Experience working on digital experiences beyond the web is a plus. Experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (eg. Gatsby) Professional experience with content management system(s) and a solid understanding of headless CMS architecture & best practices for building content-driven applications Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field) Comfortable working in a fast-paced environment with multiple customer engagements at once Strong interpersonal, presentation and persuasion skills with the ability to build diverse relationships and influence technical and non-technical audiences The ability to work both autonomously and with a team to drive customer results. Excellent English & German communication and presentation skills and confidence conveying knowledge to a technical audience. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company We value Work-Life balance and You Time !A generous amount of paid time off, including vacation days, education days, and volunteer days Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges Use your personal education budget to improve your skills and grow in your career. Use your physical fitness budget to get away from your desk and support your physical wellness Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties A monthly phone/internet stipend and phone upgrade reimbursement after 2 years New hire office equipment stipend. Get the gear you need to work at your best Who are we? Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice ", and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Apr 27, 2024
Full time
Contentful's Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you'll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 10%. What to expect? Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers Create prototypes or code examples to facilitate customer onboarding and to support projects Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends Continuously seek, synthesize and communicate customer product feedback to our Product Management, Engineering, and Marketing teams Support engagement managers on quoting and scoping of SOWs Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others Within Contentful, you will work closely with Technical Project Managers and Solution Architects on accounts implementing Contentful. You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner. You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles. The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams' building efforts. Your experience working with customers will allow you to continually refine our best practices and form opinionated advice. There are also opportunities to contribute to Contentful's thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at our Contentful conference. What you need to be successful At least 5 years-experience in a similar customer-facing role, for example in a technical consultant, solution engineer or implementation engineer role at an API-first (REST, GraphQL) SaaS company. Professional experience working on projects that utilize microservices-based architectures and transitions away from monolithic architectures. Experience working on digital experiences beyond the web is a plus. Experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (eg. Gatsby) Professional experience with content management system(s) and a solid understanding of headless CMS architecture & best practices for building content-driven applications Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field) Comfortable working in a fast-paced environment with multiple customer engagements at once Strong interpersonal, presentation and persuasion skills with the ability to build diverse relationships and influence technical and non-technical audiences The ability to work both autonomously and with a team to drive customer results. Excellent English & German communication and presentation skills and confidence conveying knowledge to a technical audience. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company We value Work-Life balance and You Time !A generous amount of paid time off, including vacation days, education days, and volunteer days Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges Use your personal education budget to improve your skills and grow in your career. Use your physical fitness budget to get away from your desk and support your physical wellness Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties A monthly phone/internet stipend and phone upgrade reimbursement after 2 years New hire office equipment stipend. Get the gear you need to work at your best Who are we? Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the " Contentful's Candidate Privacy Notice ", and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Excellent opportunity for a German speaking Technical Support Specialist to join a leading and very well established and successful international company to support German speaking customers with email, calls and live chat. Location Hybrid. Office location is SW London (3 days a week, Tuesdays, Wednesdays and Thursdays - remote for non office days. ) Languages Fluent in German and English is essential Company background Our client is a world leading, international technology company with a brand of hi-tech products that are known throughout the world. Job responsibilities of the German speaking Technical Support Specialist Your main responsibility will be to offer 1st Line technical support to German speaking customers and will include the following responsibilities: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue Pro-actively maintaining knowledge and updating themselves on all products and competitor's hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records Handle customers' complaints with a strong focus on customers' satisfaction and a view to anticipate them Visit customers from time to time when necessary The successful candidate background, experiences and skills Fluent in German and English is essential Experience in IT support, helpdesk or customer service is preferred - working knowledge of Computer Networks and a proficient knowledge of PC Architecture Demonstrate a successful education Apple Mac & Linux OS basic knowledge OR Knowledge of Microsoft operating systems & Hardware experience advantage but not essentialExcellent communication skills Ability to work to targets and deadlines Be highly organised Salary, benefits & working hours £27,500 - £29,000 + bonus ( up to 10% of base salary). Benefits include 24 days holiday, 8 Bank Holidays, Pension, 75% REIMBURSEMENT OF TRAVEL (up to £120 per month) Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNERPermanent health insurance, Gym membership (up to 50% paid for by the company), Life Assurance, Free tea/coffee and subsidised vending. Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch)To apply for this exciting opportunity in international sales, please send your CV to us immediately.
Apr 26, 2024
Full time
Excellent opportunity for a German speaking Technical Support Specialist to join a leading and very well established and successful international company to support German speaking customers with email, calls and live chat. Location Hybrid. Office location is SW London (3 days a week, Tuesdays, Wednesdays and Thursdays - remote for non office days. ) Languages Fluent in German and English is essential Company background Our client is a world leading, international technology company with a brand of hi-tech products that are known throughout the world. Job responsibilities of the German speaking Technical Support Specialist Your main responsibility will be to offer 1st Line technical support to German speaking customers and will include the following responsibilities: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue Pro-actively maintaining knowledge and updating themselves on all products and competitor's hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records Handle customers' complaints with a strong focus on customers' satisfaction and a view to anticipate them Visit customers from time to time when necessary The successful candidate background, experiences and skills Fluent in German and English is essential Experience in IT support, helpdesk or customer service is preferred - working knowledge of Computer Networks and a proficient knowledge of PC Architecture Demonstrate a successful education Apple Mac & Linux OS basic knowledge OR Knowledge of Microsoft operating systems & Hardware experience advantage but not essentialExcellent communication skills Ability to work to targets and deadlines Be highly organised Salary, benefits & working hours £27,500 - £29,000 + bonus ( up to 10% of base salary). Benefits include 24 days holiday, 8 Bank Holidays, Pension, 75% REIMBURSEMENT OF TRAVEL (up to £120 per month) Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNERPermanent health insurance, Gym membership (up to 50% paid for by the company), Life Assurance, Free tea/coffee and subsidised vending. Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch)To apply for this exciting opportunity in international sales, please send your CV to us immediately.
FRENCH SELECTION UK French speaking Technical Support advisor Technical support, 1st line support, 2nd line support, IT, Technical issues, distributors, resellers, computer products, Customer service, Representative, Customer Care, Customer support, Customer Advisor, Fluent in French Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits Location: Feltham, Middlesex Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford.Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308 Ref: 4193TF Full time permanent position Working hours Mon-Thurs 8am - 5pm, Fri 8am - 3pm Hybrid working system - 2 days in the office / 3 days at home VIEW JOB DESCRIPTION > APPLY NOWPlease visit the French Selection UK website, vacancies section, search job reference:4193TFApplications submitted on our website will come to us in Word format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a multinational tech company who develop, manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customer service The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media- Resolve any issues from customers within a dedicated time frame- Run tests following customer issues recording these findings for in house research.- Keep up to date on products- Ensure all correspondence is recorded and kept up to date- Escalate technical customer issues as needed to the relevant departments- Attend regular staff meetings and provide reports as needed The Candidate: - Fluent in French (written & spoken) essential - Previous experience in technical support needed - Knowledge of computer systems and networks beneficial- Excellent communication skills- Customer service focused- Confident, proactive & dynamic- Computer literate (excel, outlook, CRM system) Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 25, 2024
Full time
FRENCH SELECTION UK French speaking Technical Support advisor Technical support, 1st line support, 2nd line support, IT, Technical issues, distributors, resellers, computer products, Customer service, Representative, Customer Care, Customer support, Customer Advisor, Fluent in French Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits Location: Feltham, Middlesex Easy commute by public transport with South Western Railway (Waterloo, Vauxhall, Clapham, Wimbledon, New Malden, Norbiton, Kingston, Teddington, Fulwell, Hempton, Sunbury, Upper Halliford.Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308 Ref: 4193TF Full time permanent position Working hours Mon-Thurs 8am - 5pm, Fri 8am - 3pm Hybrid working system - 2 days in the office / 3 days at home VIEW JOB DESCRIPTION > APPLY NOWPlease visit the French Selection UK website, vacancies section, search job reference:4193TFApplications submitted on our website will come to us in Word format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a multinational tech company who develop, manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customer service The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media- Resolve any issues from customers within a dedicated time frame- Run tests following customer issues recording these findings for in house research.- Keep up to date on products- Ensure all correspondence is recorded and kept up to date- Escalate technical customer issues as needed to the relevant departments- Attend regular staff meetings and provide reports as needed The Candidate: - Fluent in French (written & spoken) essential - Previous experience in technical support needed - Knowledge of computer systems and networks beneficial- Excellent communication skills- Customer service focused- Confident, proactive & dynamic- Computer literate (excel, outlook, CRM system) Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
German Speaking Technical Support Location: Sunbury-on-Thames Salary: £27,500 - £29,500 + Bonus + Benefits Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Working from home Mondays and Fridays) My client based in Sunbury on Thames is looking for a Technical Support Specialist who is fluent in German & English. You will be responsible for assisting customers with product questions and problems via phone, email and live chat. Duties: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner. Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue. Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings. Pro-actively maintaining knowledge and updating themselves on all products and competitors hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records. To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them. To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved. Person Specification: Fluent in English & German (verbal & written). Working knowledge of Computer Networks and a proficient knowledge of PC Architecture. Minimum of 1 years experience in providing second level technical support by phone or chat. Any other additional European language e.g. Spanish, Italian, French are highly desirable. Excellent communication and organisational skills. Able to multi-task and prioritise own workload. Team player and positive working attitude. Benefits: Discretionary bonus scheme. Generous employee pension contribution. Life insurance. Permanent health insurance. 24 days holiday (plus bank holidays) Private medical, worldwide travel and dental insurance. Subsidised travel. Health screening. Gym membership. Employee assistance programme. Childcare allowance. Enhanced maternity/paternity. Training and development opportunities. Company events. Free tea/coffee and subsidised vending/lunches.
Apr 25, 2024
Full time
German Speaking Technical Support Location: Sunbury-on-Thames Salary: £27,500 - £29,500 + Bonus + Benefits Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Working from home Mondays and Fridays) My client based in Sunbury on Thames is looking for a Technical Support Specialist who is fluent in German & English. You will be responsible for assisting customers with product questions and problems via phone, email and live chat. Duties: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner. Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue. Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings. Pro-actively maintaining knowledge and updating themselves on all products and competitors hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records. To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them. To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved. Person Specification: Fluent in English & German (verbal & written). Working knowledge of Computer Networks and a proficient knowledge of PC Architecture. Minimum of 1 years experience in providing second level technical support by phone or chat. Any other additional European language e.g. Spanish, Italian, French are highly desirable. Excellent communication and organisational skills. Able to multi-task and prioritise own workload. Team player and positive working attitude. Benefits: Discretionary bonus scheme. Generous employee pension contribution. Life insurance. Permanent health insurance. 24 days holiday (plus bank holidays) Private medical, worldwide travel and dental insurance. Subsidised travel. Health screening. Gym membership. Employee assistance programme. Childcare allowance. Enhanced maternity/paternity. Training and development opportunities. Company events. Free tea/coffee and subsidised vending/lunches.
We are looking for German to English Technical Translator to join a global market leader in manufacturing, with business operations in over 80 countries. This role is based in Milton Keynes and offers hybrid work after on-boarding period.Your role entails the translation of technical documentation and various texts from German into English, with a focus on ensuring that the final English version reads as if originally composed in English. You will also utilise translation tools as directed to streamline the translation process. Joining a delightful team, this position offers promising long-term prospects and fulfilling work opportunities. What you will do? Translate and localise technical, marketing, and business documents from German to English. Support translation projects with both internal and external stakeholders. Provide insights on translation workflows, procedures, and guidelines to the team. What do we expect from you? Native in English with fluency in German. Excellent attention to detail and writing skills. Recent graduates with relevant studies are welcomed. Able to commute to Milton Keynes (hybrid working offered after on-boarding period). What does our client offer? £28,000 - £32,000 per annum Early off at 3:30pm every Friday! 25 days of annual leave. Private medical cover. Car park for electric vehicles. Fun working environment with amazing colleagues. And other benefits. To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
Apr 24, 2024
Full time
We are looking for German to English Technical Translator to join a global market leader in manufacturing, with business operations in over 80 countries. This role is based in Milton Keynes and offers hybrid work after on-boarding period.Your role entails the translation of technical documentation and various texts from German into English, with a focus on ensuring that the final English version reads as if originally composed in English. You will also utilise translation tools as directed to streamline the translation process. Joining a delightful team, this position offers promising long-term prospects and fulfilling work opportunities. What you will do? Translate and localise technical, marketing, and business documents from German to English. Support translation projects with both internal and external stakeholders. Provide insights on translation workflows, procedures, and guidelines to the team. What do we expect from you? Native in English with fluency in German. Excellent attention to detail and writing skills. Recent graduates with relevant studies are welcomed. Able to commute to Milton Keynes (hybrid working offered after on-boarding period). What does our client offer? £28,000 - £32,000 per annum Early off at 3:30pm every Friday! 25 days of annual leave. Private medical cover. Car park for electric vehicles. Fun working environment with amazing colleagues. And other benefits. To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 24, 2024
Contractor
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Location: Just outside Saffron Walden (CB10) Duration: Permanent Hours: 8am until 4:30pm or 9am until 5:30pm (Monday to Friday) Salary: 23,000 to 27,000 Job Reference: 35265 Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden. You will deal with front line enquiries via e-mail, telephone, live chat and a ticketing system. You will need to have good communication skills and be able to work under pressure. Working hours are generally 8am until 4:30pm or 9am until 5:30pm Monday - Friday however on a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities: 1st Line IT Support for all incoming support enquiries Troubleshooting basic areas of the company platform Work with customers on live chat, e-mail, telephone and ticketing services ensuring the best level of service possible Incoming enquiries ensuring they are communicated to relevant teams Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary Deliver handovers between the global 1st Line Technical Support Team. Requirements: IT experience in a work environment An IT based qualification A strong knowledge of PC hardware, Windows platform and application support Excellent communication skills (both written and verbal) with good customer service experience Ability to take ownership of issues Ability to formulate and express your own ideas to improve the level of customer experience provision Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon as possible for more details or apply below! We will respond to successful applicants within a couple of days.
Apr 24, 2024
Full time
Location: Just outside Saffron Walden (CB10) Duration: Permanent Hours: 8am until 4:30pm or 9am until 5:30pm (Monday to Friday) Salary: 23,000 to 27,000 Job Reference: 35265 Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden. You will deal with front line enquiries via e-mail, telephone, live chat and a ticketing system. You will need to have good communication skills and be able to work under pressure. Working hours are generally 8am until 4:30pm or 9am until 5:30pm Monday - Friday however on a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities: 1st Line IT Support for all incoming support enquiries Troubleshooting basic areas of the company platform Work with customers on live chat, e-mail, telephone and ticketing services ensuring the best level of service possible Incoming enquiries ensuring they are communicated to relevant teams Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary Deliver handovers between the global 1st Line Technical Support Team. Requirements: IT experience in a work environment An IT based qualification A strong knowledge of PC hardware, Windows platform and application support Excellent communication skills (both written and verbal) with good customer service experience Ability to take ownership of issues Ability to formulate and express your own ideas to improve the level of customer experience provision Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon as possible for more details or apply below! We will respond to successful applicants within a couple of days.
Job Title: German speaking Technical Support Specialist Location: Feltham, UK (Hybrid Basis) Salary: £27,500 - £29,500 per annum + Discretionary Annual Bonus Are you a fluent German speaker with a passion for providing exceptional technical support? Do you thrive in a dynamic, customer-focused environment? If so, we want to hear from you! Company Overview: Our client is a leading technology company dedicated to providing innovative solutions to their customers. With a strong focus on customer satisfaction, they are committed to delivering top-notch technical support services to their global clientele. Position Overview: We are seeking a talented and enthusiastic German-speaking Technical Support Specialist to join our client's team near Feltham. In this role, you will be responsible for delivering high-quality technical assistance to our client's German speaking customers. You will have the opportunity to utilize your IT technical support skills while providing exceptional customer service. Key Responsibilities: Provide technical support to German-speaking customers via phone, email, and chat channels. Troubleshoot and resolve technical issues related to software, hardware, and networking. Document customer interactions and resolutions accurately in the ticketing system. Collaborate with internal teams to escalate and resolve complex technical issues. Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues. Qualifications: Native level fluency in German Previous experience in IT technical support, help desk, or service desk roles. CompTIA A+ advantageous Basic knowledge of apple Mac & Linux OS Strong knowledge of computer hardware, software, and networking concepts. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced, team-oriented environment. Proven problem-solving abilities and attention to detail. Benefits: Discretionary annual bonus. 24 days per annum and up to 8 bank holidays per year Private Dental Comprehensive benefits package. Subsidised gym membership Subsidised Travel And many many more!If you could be interested, please apply or send your CV to
Apr 23, 2024
Full time
Job Title: German speaking Technical Support Specialist Location: Feltham, UK (Hybrid Basis) Salary: £27,500 - £29,500 per annum + Discretionary Annual Bonus Are you a fluent German speaker with a passion for providing exceptional technical support? Do you thrive in a dynamic, customer-focused environment? If so, we want to hear from you! Company Overview: Our client is a leading technology company dedicated to providing innovative solutions to their customers. With a strong focus on customer satisfaction, they are committed to delivering top-notch technical support services to their global clientele. Position Overview: We are seeking a talented and enthusiastic German-speaking Technical Support Specialist to join our client's team near Feltham. In this role, you will be responsible for delivering high-quality technical assistance to our client's German speaking customers. You will have the opportunity to utilize your IT technical support skills while providing exceptional customer service. Key Responsibilities: Provide technical support to German-speaking customers via phone, email, and chat channels. Troubleshoot and resolve technical issues related to software, hardware, and networking. Document customer interactions and resolutions accurately in the ticketing system. Collaborate with internal teams to escalate and resolve complex technical issues. Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues. Qualifications: Native level fluency in German Previous experience in IT technical support, help desk, or service desk roles. CompTIA A+ advantageous Basic knowledge of apple Mac & Linux OS Strong knowledge of computer hardware, software, and networking concepts. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced, team-oriented environment. Proven problem-solving abilities and attention to detail. Benefits: Discretionary annual bonus. 24 days per annum and up to 8 bank holidays per year Private Dental Comprehensive benefits package. Subsidised gym membership Subsidised Travel And many many more!If you could be interested, please apply or send your CV to
Are you a fluent German speaker with a passion for providing technical support? We are seeking a skilled and customer-focused Technical Support Advisor to join our client's team on a permanent basis. This role offers a competitive salary range, attractive benefits package, and the opportunity to work on a hybrid basis in our client's South west London office. Responsibilities: - Provide exceptional technical support to customers via phone, email, and chat - Diagnose and troubleshoot technical issues, offering appropriate solutions and guidance. - Collaborate with cross-functional teams to escalate complex cases when necessary - Maintain accurate records of customer interactions and technical solutions - Continuously develop technical knowledge and keep up-to-date with product information and troubleshooting techniques. Requirements: - Native-level fluency in German is essential - Additional fluency in any other European language is highly advantageous. - Experience in Technical Support/Service Desk is essential - Strong problem-solving abilities with a keen eye for detail. - Knowledge of computer systems, software, and hardware troubleshooting. - Familiarity with networking protocols and troubleshooting methodologies. - Ability to work effectively in a fast-paced, team-oriented environment. Benefits: - Discretionary bonus. - Pension scheme with a 7.5% company contribution and a minimum 1.5% employee contribution. - Private healthcare coverage. - Company bonus scheme. - Worldwide medical and travel insurance. - Private dental care. - Onsite health screening every 2 years. - 50% gym membership paid for. - Eyecare vouchers. - Free massages once a month. - Childcare allowance. - Enhanced maternity/paternity pay. - Subsidized travel options. - Life insurance coverage. If you are looking for a challenging and rewarding career in technical support, where you can utilize your language skills and make a positive impact, then we would love to hear from you. If interested, please apply or send your CV direct to
Aug 14, 2023
Full time
Are you a fluent German speaker with a passion for providing technical support? We are seeking a skilled and customer-focused Technical Support Advisor to join our client's team on a permanent basis. This role offers a competitive salary range, attractive benefits package, and the opportunity to work on a hybrid basis in our client's South west London office. Responsibilities: - Provide exceptional technical support to customers via phone, email, and chat - Diagnose and troubleshoot technical issues, offering appropriate solutions and guidance. - Collaborate with cross-functional teams to escalate complex cases when necessary - Maintain accurate records of customer interactions and technical solutions - Continuously develop technical knowledge and keep up-to-date with product information and troubleshooting techniques. Requirements: - Native-level fluency in German is essential - Additional fluency in any other European language is highly advantageous. - Experience in Technical Support/Service Desk is essential - Strong problem-solving abilities with a keen eye for detail. - Knowledge of computer systems, software, and hardware troubleshooting. - Familiarity with networking protocols and troubleshooting methodologies. - Ability to work effectively in a fast-paced, team-oriented environment. Benefits: - Discretionary bonus. - Pension scheme with a 7.5% company contribution and a minimum 1.5% employee contribution. - Private healthcare coverage. - Company bonus scheme. - Worldwide medical and travel insurance. - Private dental care. - Onsite health screening every 2 years. - 50% gym membership paid for. - Eyecare vouchers. - Free massages once a month. - Childcare allowance. - Enhanced maternity/paternity pay. - Subsidized travel options. - Life insurance coverage. If you are looking for a challenging and rewarding career in technical support, where you can utilize your language skills and make a positive impact, then we would love to hear from you. If interested, please apply or send your CV direct to
Our global mission statement: All candidates should make sure to read the following job description and information carefully before applying. From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Our department mission statement: Our international Client Success team consists of two intra-departments: Support and Training. Our goal is to provide guidance to our clients, so they can get the most out of the product they've invested in. We measure client happiness and engagement via an NPS score and Zendesk feedback system, while our online reviews often mention support as a big reason why Commusoft is a good product. This position sits in our Support team. Our approach to providing support is focused on creating long-lasting relationships with our clients. Success for us is striking a balance between client happiness and good team dynamics. We make both the wins and the occasional miss feel like a positive learning experience. Our diversity statement: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. What you'll do: Manage: You'll log support queries via phone and email and manage queries, actions and updates using ticketing software for English and German customers Drive: You'll drive customer service best practices and show a genuine interest in understanding and resolving client issues. Create knowledge base articles and record webinars in English and German promoting new features and workflows to support clients through self-service. Educate: Be proactive when dealing with clients and take ownership of finding solutions to their needs, including providing training and advice Collaborate: Escalate queries to technical and product teams, and collaborate with them to ensure a speedy and accurate resolution. Requirements Your qualities: Generous: You give your best energy and ideas to continuously improve your client and internal relationships Exceptional: You're committed to showing up each day as the best version of yourself as well as being the best customer service advocate you can be Open: To new ways of working, learning and creating the best possible environment for you, your clients and your team members German: You have native or fluent German language skills in speaking, listening, reading and writing Excellent communication: With clients and colleagues across the globe, it's important to have excellent verbal and written skills and show interest and empathy in the people you interact with Technology enthusiast: You're proficient using Windows and Mac and like working with the latest software tools including Google Apps for Business, Zendesk, Teamviewer and Loom Client support expert: You've worked in a similar software product support role Benefits We have a Junior Support role and the salary offer is £22-25,000 p/a We also have a Mid-Senior Support role and the salary offer is up to £28,000 p/a The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, breakfast and snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office, the rest is remote).
Sep 21, 2022
Full time
Our global mission statement: All candidates should make sure to read the following job description and information carefully before applying. From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Our department mission statement: Our international Client Success team consists of two intra-departments: Support and Training. Our goal is to provide guidance to our clients, so they can get the most out of the product they've invested in. We measure client happiness and engagement via an NPS score and Zendesk feedback system, while our online reviews often mention support as a big reason why Commusoft is a good product. This position sits in our Support team. Our approach to providing support is focused on creating long-lasting relationships with our clients. Success for us is striking a balance between client happiness and good team dynamics. We make both the wins and the occasional miss feel like a positive learning experience. Our diversity statement: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. What you'll do: Manage: You'll log support queries via phone and email and manage queries, actions and updates using ticketing software for English and German customers Drive: You'll drive customer service best practices and show a genuine interest in understanding and resolving client issues. Create knowledge base articles and record webinars in English and German promoting new features and workflows to support clients through self-service. Educate: Be proactive when dealing with clients and take ownership of finding solutions to their needs, including providing training and advice Collaborate: Escalate queries to technical and product teams, and collaborate with them to ensure a speedy and accurate resolution. Requirements Your qualities: Generous: You give your best energy and ideas to continuously improve your client and internal relationships Exceptional: You're committed to showing up each day as the best version of yourself as well as being the best customer service advocate you can be Open: To new ways of working, learning and creating the best possible environment for you, your clients and your team members German: You have native or fluent German language skills in speaking, listening, reading and writing Excellent communication: With clients and colleagues across the globe, it's important to have excellent verbal and written skills and show interest and empathy in the people you interact with Technology enthusiast: You're proficient using Windows and Mac and like working with the latest software tools including Google Apps for Business, Zendesk, Teamviewer and Loom Client support expert: You've worked in a similar software product support role Benefits We have a Junior Support role and the salary offer is £22-25,000 p/a We also have a Mid-Senior Support role and the salary offer is up to £28,000 p/a The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, breakfast and snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office, the rest is remote).
Swedish Speaking IT Technical Support – Birmingham
Title: Swedish Speaking IT Technical Support
Location: Birmingham
Country: UK
Start date: ASAP
Salary: £20,000 – £24,000
Swedish Speaking IT Technical Support is required to join a leading global organisation. This is a fantastic opportunity to join an innovative technology-based company that can offer real career progression.
Essential skills:
Key Skills:
* Must have fluent Swedish and a good level of English
* Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
* Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates
* Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
* Any experience with Lan / Wan and TCP / DNS / IP
* Any experience with MDM mobile device security or a knowledge
Role:
As a Swedish Speaking IT Technical Support – Birmingham you will be required to provide first class customer service across the business. This role will be providing customers on the German Market and with the opportunity to work on some UK Projects. The company offer fantastic progression for staff.
If you meet the above brief and are eager to take on an exciting new role, apply to this job vacancy and send an up to date CV and cover note to me.
Swedish Speaking IT Technical Support – Birmingham
Oct 29, 2018
Swedish Speaking IT Technical Support – Birmingham
Title: Swedish Speaking IT Technical Support
Location: Birmingham
Country: UK
Start date: ASAP
Salary: £20,000 – £24,000
Swedish Speaking IT Technical Support is required to join a leading global organisation. This is a fantastic opportunity to join an innovative technology-based company that can offer real career progression.
Essential skills:
Key Skills:
* Must have fluent Swedish and a good level of English
* Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
* Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates
* Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
* Any experience with Lan / Wan and TCP / DNS / IP
* Any experience with MDM mobile device security or a knowledge
Role:
As a Swedish Speaking IT Technical Support – Birmingham you will be required to provide first class customer service across the business. This role will be providing customers on the German Market and with the opportunity to work on some UK Projects. The company offer fantastic progression for staff.
If you meet the above brief and are eager to take on an exciting new role, apply to this job vacancy and send an up to date CV and cover note to me.
Swedish Speaking IT Technical Support – Birmingham
German Speaking IT Technical Support – Birmingham
Title: German Speaking IT Technical Support
Location: Birmingham
Country: UK
Start date: ASAP
Salary: £20,000 – £24,000
German Speaking IT Technical Support – Senior Network Engineer is required to join a leading global organisation. This is a fantastic opportunity to join an innovative technology-based company that can offer real career progression.
Essential skills:
Key Skills:
* Must have fluent German
* Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
* Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates
* Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
* Any experience with Lan / Wan and TCP / DNS / IP
* Any experience with MDM mobile device security or a knowledge of Soti products
Role:
As a German Speaking IT Technical Support, you will be required to provide first class customer service across the business. This role will be providing customers on the German Market and with the opportunity to work on some UK Projects. The company offer fantastic progression for staff.
If you meet the above brief and are eager to take on an exciting new role, apply to this job vacancy and send an up to date CV and cover note to me.
German Speaking IT Technical Support – Birmingham
Oct 29, 2018
German Speaking IT Technical Support – Birmingham
Title: German Speaking IT Technical Support
Location: Birmingham
Country: UK
Start date: ASAP
Salary: £20,000 – £24,000
German Speaking IT Technical Support – Senior Network Engineer is required to join a leading global organisation. This is a fantastic opportunity to join an innovative technology-based company that can offer real career progression.
Essential skills:
Key Skills:
* Must have fluent German
* Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
* Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
* Minimum 1-2 years of relevant experience, exceptions for qualified candidates
* Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
* Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
* Any experience with Lan / Wan and TCP / DNS / IP
* Any experience with MDM mobile device security or a knowledge of Soti products
Role:
As a German Speaking IT Technical Support, you will be required to provide first class customer service across the business. This role will be providing customers on the German Market and with the opportunity to work on some UK Projects. The company offer fantastic progression for staff.
If you meet the above brief and are eager to take on an exciting new role, apply to this job vacancy and send an up to date CV and cover note to me.
German Speaking IT Technical Support – Birmingham