Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
First Line Support & Data Analyst My client a B2B Wholesale company are looking to welcome an IT Analyst into their IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Role: First Line IT Support & Data AnalystSalary: up to £26,000 DOE Location: Birmingham Daily Responsibilities: You will serve as the primary contact for customer inquiries and stock information. As a member of the Advisory team, you must possess the ability to work both independently and cooperatively to uphold exceptional service standards. Responsibilities include cultivating relationships with customers, delivering outstanding service, and aligning with both customer and management needs. Proficiency in IT is necessary as various systems are utilized to ensure accurate part advice and ordering. This position is entry-level with comprehensive training provided. Receive guidance from a designated coach/mentor to enhance their understanding of parts and internal systems. Maintaining Microsoft Office and Exchange 365. Supporting business applications such as ERP and web solutions. Providing support to users on Word, Exchange, Outlook. Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, Data Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
May 01, 2024
Full time
First Line Support & Data Analyst My client a B2B Wholesale company are looking to welcome an IT Analyst into their IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Role: First Line IT Support & Data AnalystSalary: up to £26,000 DOE Location: Birmingham Daily Responsibilities: You will serve as the primary contact for customer inquiries and stock information. As a member of the Advisory team, you must possess the ability to work both independently and cooperatively to uphold exceptional service standards. Responsibilities include cultivating relationships with customers, delivering outstanding service, and aligning with both customer and management needs. Proficiency in IT is necessary as various systems are utilized to ensure accurate part advice and ordering. This position is entry-level with comprehensive training provided. Receive guidance from a designated coach/mentor to enhance their understanding of parts and internal systems. Maintaining Microsoft Office and Exchange 365. Supporting business applications such as ERP and web solutions. Providing support to users on Word, Exchange, Outlook. Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, Data Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
Time Appointments are working on behalf of a successful IT Support Service Business, who are currently recruiting for an IT Support Technician with previous experience of providing 2nd or 3rd Line Support. This is a fantastic opportunity for someone looking to better their career within the industry. Duties & Responsibilities: Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM's, SAN solutions and system applications. Complete system checks that include hardware, performance, configuration, asset inventory and database backups. Conduct the planning, testing, installation and rollout of system updates. Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues. Provide timely and accurate remote telephone & remote system responses to site based technical issues. Maintain accurate and timely records of all technical issues in the company fault recording system. The benefits of working for this company include generous holiday entitlement, free parking, a company laptop and phone and any more! Skills & Experience: 3+ years of IT, Server Support or IT administration experience providing industry leading technical support and customer service. Strong analytical skills, enquiring and investigative mind. Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS and Group Policy Management. Good knowledge with Microsoft Windows Servers Good knowledge with LAN/WAN/Firewall networking. Customer focused with the ability to communicate technical subject matter to non-technical end users or technically capable engineers. Good time management skills; able to meet project deadlines. Ability to write clear, well-structured reports and instructions. If this role sounds like something you would be interested in, Apply Now! V/12695
May 01, 2024
Full time
Time Appointments are working on behalf of a successful IT Support Service Business, who are currently recruiting for an IT Support Technician with previous experience of providing 2nd or 3rd Line Support. This is a fantastic opportunity for someone looking to better their career within the industry. Duties & Responsibilities: Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM's, SAN solutions and system applications. Complete system checks that include hardware, performance, configuration, asset inventory and database backups. Conduct the planning, testing, installation and rollout of system updates. Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues. Provide timely and accurate remote telephone & remote system responses to site based technical issues. Maintain accurate and timely records of all technical issues in the company fault recording system. The benefits of working for this company include generous holiday entitlement, free parking, a company laptop and phone and any more! Skills & Experience: 3+ years of IT, Server Support or IT administration experience providing industry leading technical support and customer service. Strong analytical skills, enquiring and investigative mind. Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS and Group Policy Management. Good knowledge with Microsoft Windows Servers Good knowledge with LAN/WAN/Firewall networking. Customer focused with the ability to communicate technical subject matter to non-technical end users or technically capable engineers. Good time management skills; able to meet project deadlines. Ability to write clear, well-structured reports and instructions. If this role sounds like something you would be interested in, Apply Now! V/12695
We're working with a leading local organization in the legal sector, dedicated to delivering outstanding legal services to its clients. With a focus on excellence and innovation, our client strives to provide top-notch solutions to meet their clients' needs. They prioritise cultivating a warm and welcoming environment for their colleagues, having a great reputation locally for being a super place to work. IT Support Technician Durham/Onsite £20,000 - £30,000 (DOE) Day-to-Day: Support the internal hardware and software - maintenance, repairs, troubleshooting, etc. Provide 1st and 2nd line support for all IT-related issues. Diagnose and resolve issues via the helpdesk system. Assist with hardware and software installations for new users/system upgrades. Administer user accounts, passwords, email accounts, and security access for staff. Create and maintain documentation. Support the wider tech team with both tickets and project work. Tech Stack: Active Directory Windows Server Office 365 Hardware Company Benefits: Company Pension A total of 32 days of paid annual leave + your birthday off! Office shutdown over Christmas Private healthcare Social events for the team If you're interested in learning more about this exciting opportunity or would like to apply, please hit apply now. For any queries or further information, feel free to reach out to me on 0191. 249. 3639 or via email at . In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
We're working with a leading local organization in the legal sector, dedicated to delivering outstanding legal services to its clients. With a focus on excellence and innovation, our client strives to provide top-notch solutions to meet their clients' needs. They prioritise cultivating a warm and welcoming environment for their colleagues, having a great reputation locally for being a super place to work. IT Support Technician Durham/Onsite £20,000 - £30,000 (DOE) Day-to-Day: Support the internal hardware and software - maintenance, repairs, troubleshooting, etc. Provide 1st and 2nd line support for all IT-related issues. Diagnose and resolve issues via the helpdesk system. Assist with hardware and software installations for new users/system upgrades. Administer user accounts, passwords, email accounts, and security access for staff. Create and maintain documentation. Support the wider tech team with both tickets and project work. Tech Stack: Active Directory Windows Server Office 365 Hardware Company Benefits: Company Pension A total of 32 days of paid annual leave + your birthday off! Office shutdown over Christmas Private healthcare Social events for the team If you're interested in learning more about this exciting opportunity or would like to apply, please hit apply now. For any queries or further information, feel free to reach out to me on 0191. 249. 3639 or via email at . In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Get Staffed Online Recruitment Limited
High Wycombe, Buckinghamshire
IT Support Technician An exciting opportunity has arisen for an IT Support Technician Apprentice to join our client's team. Our client: Fast, reliable service for Supermicro Servers, Storage and Edge Computing. Based in High Wycombe, our client was founded in 2010 and have steadily grown to become a thriving, multimillion-pound business. The role: Possible start date: 03.06.2024 Monday to Friday - TBC at interview Total working hours: 35 Our client's busy office currently has an opportunity for a professional individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for working with their integration team to build, test, and manage client orders. They are looking for a well-rounded character who can work well within an office environment and deal with pressure for meeting deadlines. This opportunity is for someone who is looking for a start within the IT industry. This apprenticeship offers an excellent grounding in computer hardware including operating systems, networking, customer support, and computer components. In addition to this apprenticeship, you will also undertake a number of Intel online training modules to further supplement your learning. This role is mainly office based but may require you to travel with or without another team member to client's facilities to install, fix, and troubleshoot systems. Your duties and responsibilities in this role will consist of: System integration - build system/s to client's order spec. System Testing - Validating system/s are in working order by means of software testing. Installation and setup of operating system, if required. Update newly integrated hardware to the latest firmware revisions. Configuration of system settings as per client's instructions. Providing telephone and email support for their customers. On-site support including installation and troubleshooting of systems. Logistics - Arrange shipment labels and packaging. The training you will receive: Level 3 ICT qualification. All training is undertaken online, through a combination of self-paced eLearning and live online classes. Functional skills in English & Mathematics, if required. Benefits: Performance bonuses Paid Overtime Reduced cost Gym membership - Free after 2 years of employment Free Parking provided - on or off site Flexible working hours should circumstance's change Holiday roll over - carry over unused holiday Prospects: The role offers long term security and the opportunity to progress into a permanent position. Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Essential GCSE or equivalent Mathematics (Grade A - C 9/4) - Essential Personal Skills required: Communication skills IT skills Attention to detail Team working Interest in IT Excel Fast Learner Good time Management The apprenticeship: Qualification: ICT Level 3 Duration: 18 months
May 01, 2024
Full time
IT Support Technician An exciting opportunity has arisen for an IT Support Technician Apprentice to join our client's team. Our client: Fast, reliable service for Supermicro Servers, Storage and Edge Computing. Based in High Wycombe, our client was founded in 2010 and have steadily grown to become a thriving, multimillion-pound business. The role: Possible start date: 03.06.2024 Monday to Friday - TBC at interview Total working hours: 35 Our client's busy office currently has an opportunity for a professional individual to fill the role of IT Technician. In this position, the successful applicant will be responsible for working with their integration team to build, test, and manage client orders. They are looking for a well-rounded character who can work well within an office environment and deal with pressure for meeting deadlines. This opportunity is for someone who is looking for a start within the IT industry. This apprenticeship offers an excellent grounding in computer hardware including operating systems, networking, customer support, and computer components. In addition to this apprenticeship, you will also undertake a number of Intel online training modules to further supplement your learning. This role is mainly office based but may require you to travel with or without another team member to client's facilities to install, fix, and troubleshoot systems. Your duties and responsibilities in this role will consist of: System integration - build system/s to client's order spec. System Testing - Validating system/s are in working order by means of software testing. Installation and setup of operating system, if required. Update newly integrated hardware to the latest firmware revisions. Configuration of system settings as per client's instructions. Providing telephone and email support for their customers. On-site support including installation and troubleshooting of systems. Logistics - Arrange shipment labels and packaging. The training you will receive: Level 3 ICT qualification. All training is undertaken online, through a combination of self-paced eLearning and live online classes. Functional skills in English & Mathematics, if required. Benefits: Performance bonuses Paid Overtime Reduced cost Gym membership - Free after 2 years of employment Free Parking provided - on or off site Flexible working hours should circumstance's change Holiday roll over - carry over unused holiday Prospects: The role offers long term security and the opportunity to progress into a permanent position. Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Essential GCSE or equivalent Mathematics (Grade A - C 9/4) - Essential Personal Skills required: Communication skills IT skills Attention to detail Team working Interest in IT Excel Fast Learner Good time Management The apprenticeship: Qualification: ICT Level 3 Duration: 18 months
IT Support Engineer - User Support, Desktop Support, 2nd Line, Technical Support Our leading global law firm are looking to recruit an IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) on a permanent basis to build a strong relationship with the Partners, Associates and Business Services personnel. In providing this support the IT Support Engineer will work collaboratively with, and be able to call upon the resources of, the various wider IT functions including Infrastructure, InfoSec, Desktop Team, Applications, and others. These wider IT functions are based in London and other European locations. A key part of the role will be to maintain a first-class service, providing technical support, and fostering effective communication among the global IT teams. The key responsibilities for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) are: Providing 1st and 2nd line support to all staff as required Dealing with requests as they come in through ServiceNow Imaging laptops to firm standard Responsible for onboarding new joiners and giving inductions Support AV within the Firm (Webex, MS Teams and Zoom) Assisting with servers and comms room equipment Asset tagging equipment and keeping records Keeping records of warranties and support contracts across London and Frankfurt Maintenance of Iphone and Ipads Maintenance of Home office systems Maintenance of appropriate stock levels of IS consumables Maintenance of IS equipment inventory Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.) Printer maintenance Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation To be considered for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) you must match this criteria: Bachelor's degree in information technology, Computer Science, a related field or equivalent experience. Proven experience as an IT Support Engineer or in a similar role. Strong knowledge of desktop operating systems, hardware, and software applications. Experience with ITIL framework is an advantage. Excellent communication and business partnership skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.
May 01, 2024
Full time
IT Support Engineer - User Support, Desktop Support, 2nd Line, Technical Support Our leading global law firm are looking to recruit an IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) on a permanent basis to build a strong relationship with the Partners, Associates and Business Services personnel. In providing this support the IT Support Engineer will work collaboratively with, and be able to call upon the resources of, the various wider IT functions including Infrastructure, InfoSec, Desktop Team, Applications, and others. These wider IT functions are based in London and other European locations. A key part of the role will be to maintain a first-class service, providing technical support, and fostering effective communication among the global IT teams. The key responsibilities for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) are: Providing 1st and 2nd line support to all staff as required Dealing with requests as they come in through ServiceNow Imaging laptops to firm standard Responsible for onboarding new joiners and giving inductions Support AV within the Firm (Webex, MS Teams and Zoom) Assisting with servers and comms room equipment Asset tagging equipment and keeping records Keeping records of warranties and support contracts across London and Frankfurt Maintenance of Iphone and Ipads Maintenance of Home office systems Maintenance of appropriate stock levels of IS consumables Maintenance of IS equipment inventory Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.) Printer maintenance Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation To be considered for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) you must match this criteria: Bachelor's degree in information technology, Computer Science, a related field or equivalent experience. Proven experience as an IT Support Engineer or in a similar role. Strong knowledge of desktop operating systems, hardware, and software applications. Experience with ITIL framework is an advantage. Excellent communication and business partnership skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.
IT Support Technician Location: Leeds (Regents Park House, 45 Byron St, Leeds LS2 7QJ) with travel to customer sites as required Salary: 26K-32K depending on experience and demonstrable technical ability Hours: Full time (40/week) 9.00-5.00pm, with 1 hr unpaid lunch break) We offer a wide range of IT support services tailored to our customer needs including general maintenance, broadband, network management etc. We are looking for someone with proven IT support experience, excellent problem-solving skills and a strong understanding of network technologies to provide both office and field-based IT support to our customers. Support typically includes managing Windows servers, networks, AD and supporting Microsoft 365 services. Duties include: Administer and manage Windows AD and support Microsoft 365 services (including Exchange online, SharePoint Online and Teams and more). Provide technical support and guidance to users, resolving issues related to software, hardware, and network systems. Perform regular system maintenance, updates, and backups Assist in the deployment of new hardware and software Monitor system performance, troubleshoot issues Essential skills Proven experience in IT support or a similar role, with a strong emphasis on Windows Active Directory, Group Policies, and Microsoft 365. Solid understanding of computer systems, network technologies, and technical troubleshooting techniques. Excellent problem-solving skills and the ability to think critically under pressure. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. A valid driving licence and the willingness to travel to customer sites as needed. Desirable skills Certificate in Microsoft technologies e.g., MCSE, MCSA. Experience with cloud services, cybersecurity practices, and network administration If you feel that your skills and experience match the role profile, please send your cv by return. INDLS
May 01, 2024
Full time
IT Support Technician Location: Leeds (Regents Park House, 45 Byron St, Leeds LS2 7QJ) with travel to customer sites as required Salary: 26K-32K depending on experience and demonstrable technical ability Hours: Full time (40/week) 9.00-5.00pm, with 1 hr unpaid lunch break) We offer a wide range of IT support services tailored to our customer needs including general maintenance, broadband, network management etc. We are looking for someone with proven IT support experience, excellent problem-solving skills and a strong understanding of network technologies to provide both office and field-based IT support to our customers. Support typically includes managing Windows servers, networks, AD and supporting Microsoft 365 services. Duties include: Administer and manage Windows AD and support Microsoft 365 services (including Exchange online, SharePoint Online and Teams and more). Provide technical support and guidance to users, resolving issues related to software, hardware, and network systems. Perform regular system maintenance, updates, and backups Assist in the deployment of new hardware and software Monitor system performance, troubleshoot issues Essential skills Proven experience in IT support or a similar role, with a strong emphasis on Windows Active Directory, Group Policies, and Microsoft 365. Solid understanding of computer systems, network technologies, and technical troubleshooting techniques. Excellent problem-solving skills and the ability to think critically under pressure. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. A valid driving licence and the willingness to travel to customer sites as needed. Desirable skills Certificate in Microsoft technologies e.g., MCSE, MCSA. Experience with cloud services, cybersecurity practices, and network administration If you feel that your skills and experience match the role profile, please send your cv by return. INDLS
JRRL's client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology. Duties for the IT Helpdesk Technician - Trainee Provide comprehensive IT support via phone, email, face to face, and remote channels. Log, prioritize, and allocate helpdesk requests, managing them through to completion. Undertake first-line support for IT users and escalate issues as needed. Investigate and resolve reported issues, keeping users informed of progress. Troubleshoot, monitor, and maintain systems, printers, and websites. Deploy, install, and maintain hardware, including software upgrades. Conduct routine housekeeping and proactive checks on IT systems. Assist in the development and implementation of IT projects. Monitor, secure, and track all IT assets, including hardware, software, and licensing. Act as the primary contact for customers with technical issues via phone and email. Provide effective remote support and consistently deliver excellent customer service. Person specification for the IT Helpdesk Technician - Trainee Must be a driver and have the use of a car. Must live within commutable distance to Orpington as its an officed based role. Excellent interpersonal and written communication skills. "Can-do" attitude and eagerness to learn. Genuine interest in IT systems and hardware. Working knowledge of Outlook, Excel, and Word. Previous work experience, especially with IT systems, is desirable but not essential as full training will be given. 4 GCSEs (or equivalent) at grades C+ in Maths, ICT, or English. A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies. Must be eager to learn and maybe go on further IT training. There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations.
May 01, 2024
Full time
JRRL's client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology. Duties for the IT Helpdesk Technician - Trainee Provide comprehensive IT support via phone, email, face to face, and remote channels. Log, prioritize, and allocate helpdesk requests, managing them through to completion. Undertake first-line support for IT users and escalate issues as needed. Investigate and resolve reported issues, keeping users informed of progress. Troubleshoot, monitor, and maintain systems, printers, and websites. Deploy, install, and maintain hardware, including software upgrades. Conduct routine housekeeping and proactive checks on IT systems. Assist in the development and implementation of IT projects. Monitor, secure, and track all IT assets, including hardware, software, and licensing. Act as the primary contact for customers with technical issues via phone and email. Provide effective remote support and consistently deliver excellent customer service. Person specification for the IT Helpdesk Technician - Trainee Must be a driver and have the use of a car. Must live within commutable distance to Orpington as its an officed based role. Excellent interpersonal and written communication skills. "Can-do" attitude and eagerness to learn. Genuine interest in IT systems and hardware. Working knowledge of Outlook, Excel, and Word. Previous work experience, especially with IT systems, is desirable but not essential as full training will be given. 4 GCSEs (or equivalent) at grades C+ in Maths, ICT, or English. A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies. Must be eager to learn and maybe go on further IT training. There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations.
IT Support Technician Our client, a leading independent Oil & Gas operator, based in Norwich, is currently seeking an IT Support Technician to join their team. This is a full-time, 12-month contract, working Monday to Friday located in the Norwich Office. There may be a requirement, on occasion, to visit onshore and offshore installations for particular project work. Our client is looking for an energetic, driven individual to join their busy IT team as a core team player within a diverse support environment. As the IT Support Technician, you will be required to react, understand, identify and correct hardware and software issues. Also, configure and implement new configurations, and maintain all IT hardware and software to a level that meets and/or exceeds the business requirements. Key Responsibilities Include: Supporting users in local sites as well as onshore terminals and offshore installations, utilising a helpdesk system and remote support tools. To provide a high level of flexibility and IT support for users. To maintain IT hardware/operational software to a level that meets and/or exceeds the business requirements. To assist in monitoring the availability of resources to end users. To assist in backup processes when required. Ensure compliance of policies and procedures. To attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative, technological and business developments To be aware of the Health & Safety requirements, in accordance with guidelines as set out by the QSHE Team. The above is not an exhaustive list of duties and you may be expected to perform different tasks as required by your role in the organisation and the overall business objectives of the organisation. Experience / Skills Required: Windows 10 and 11 OS deployment and support in an Active Directory environment. Microsoft Powershell. Microsoft Office Applications and Office 365. Familiar with Microsoft Active Directory user account management. An understanding of NTFS Permissions. Both local and GPO Security Policies. User Hardware - Board level support and configuration including desktops and laptops. PC Peripherals such as Printer configuration and support. Core knowledge in networking technologies such as TCP/IP, 802.1X and VLAN's. A working understanding of DHCP and DNS. Awareness of Information Security best practices. Conceptual understanding of AntiVirus, URL Filtering and spam identification. Business Audio and Visual Solutions such as projectors and conference systems. Backup Methodologies and practices. Understanding of availability Monitoring tools. Qualifications Required: BTEC / NVQ level education or vendor specific (eg Microsoft / CompTia) certification preferred. At least 1 years' experience in a similar role preferred. Personal Qualities Trustworthy, responsible, and has good communication skills. Approachable demeanour with a passion for helping users. Strong communication skills, both written and verbal. End user focused with an excellent work ethic driven by providing great customer service. A self-starter looking to develop both themselves and the role. Able to take initiative and quick to learn on the job. Good time keeping A high degree of flexibility is required to deal with a wide range of different hardware and software issues as well as a keen approach to learning new skills when required. The successful candidate will have strong problem-solving skills with a keen eye for detail, and will be interested in providing an extremely high level of IT support whilst adapting to new challenges and learning new skills very quickly. For further details regarding this exciting opportunity please forward a copy of your CV today! Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I'm afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
May 01, 2024
Full time
IT Support Technician Our client, a leading independent Oil & Gas operator, based in Norwich, is currently seeking an IT Support Technician to join their team. This is a full-time, 12-month contract, working Monday to Friday located in the Norwich Office. There may be a requirement, on occasion, to visit onshore and offshore installations for particular project work. Our client is looking for an energetic, driven individual to join their busy IT team as a core team player within a diverse support environment. As the IT Support Technician, you will be required to react, understand, identify and correct hardware and software issues. Also, configure and implement new configurations, and maintain all IT hardware and software to a level that meets and/or exceeds the business requirements. Key Responsibilities Include: Supporting users in local sites as well as onshore terminals and offshore installations, utilising a helpdesk system and remote support tools. To provide a high level of flexibility and IT support for users. To maintain IT hardware/operational software to a level that meets and/or exceeds the business requirements. To assist in monitoring the availability of resources to end users. To assist in backup processes when required. Ensure compliance of policies and procedures. To attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative, technological and business developments To be aware of the Health & Safety requirements, in accordance with guidelines as set out by the QSHE Team. The above is not an exhaustive list of duties and you may be expected to perform different tasks as required by your role in the organisation and the overall business objectives of the organisation. Experience / Skills Required: Windows 10 and 11 OS deployment and support in an Active Directory environment. Microsoft Powershell. Microsoft Office Applications and Office 365. Familiar with Microsoft Active Directory user account management. An understanding of NTFS Permissions. Both local and GPO Security Policies. User Hardware - Board level support and configuration including desktops and laptops. PC Peripherals such as Printer configuration and support. Core knowledge in networking technologies such as TCP/IP, 802.1X and VLAN's. A working understanding of DHCP and DNS. Awareness of Information Security best practices. Conceptual understanding of AntiVirus, URL Filtering and spam identification. Business Audio and Visual Solutions such as projectors and conference systems. Backup Methodologies and practices. Understanding of availability Monitoring tools. Qualifications Required: BTEC / NVQ level education or vendor specific (eg Microsoft / CompTia) certification preferred. At least 1 years' experience in a similar role preferred. Personal Qualities Trustworthy, responsible, and has good communication skills. Approachable demeanour with a passion for helping users. Strong communication skills, both written and verbal. End user focused with an excellent work ethic driven by providing great customer service. A self-starter looking to develop both themselves and the role. Able to take initiative and quick to learn on the job. Good time keeping A high degree of flexibility is required to deal with a wide range of different hardware and software issues as well as a keen approach to learning new skills when required. The successful candidate will have strong problem-solving skills with a keen eye for detail, and will be interested in providing an extremely high level of IT support whilst adapting to new challenges and learning new skills very quickly. For further details regarding this exciting opportunity please forward a copy of your CV today! Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I'm afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
1st Line IT Support Leicester (LE1) £26,000 - £30,000 The Role We are seeking a dynamic and experienced IT first line support to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes. Key Responsibilities Your responsibilities as the 1st line IT Technician are: Acting as a first point of contact for IT issue Responding to technical queries Responding to Tickets and emails in a timely manner Provide remote support and guidance to users Install, complete and maintain computer systems and peripherals Documenting support activities effectively Assist with the implementation of IT projects and upgrades The Candidate The ideal candidate for this role would be someone with: Previous experience in a similar IT role Strong knowledge of Windows operating systems and Microsoft Office applications Basic understanding of networking principles and troubleshooting techniques Excellent communication and customer service skills Ability to work independently Strong problem-solving skills and attention to detail Benefits Salary up to £30,000 Opportunities for career progression and training Pension scheme Regular social events Office based role with no requirements to travel
May 01, 2024
Full time
1st Line IT Support Leicester (LE1) £26,000 - £30,000 The Role We are seeking a dynamic and experienced IT first line support to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes. Key Responsibilities Your responsibilities as the 1st line IT Technician are: Acting as a first point of contact for IT issue Responding to technical queries Responding to Tickets and emails in a timely manner Provide remote support and guidance to users Install, complete and maintain computer systems and peripherals Documenting support activities effectively Assist with the implementation of IT projects and upgrades The Candidate The ideal candidate for this role would be someone with: Previous experience in a similar IT role Strong knowledge of Windows operating systems and Microsoft Office applications Basic understanding of networking principles and troubleshooting techniques Excellent communication and customer service skills Ability to work independently Strong problem-solving skills and attention to detail Benefits Salary up to £30,000 Opportunities for career progression and training Pension scheme Regular social events Office based role with no requirements to travel
Our client is currently looking for a Senior IT Support Technician based on site in Fife. There are many great benefits/ perks associated with the role that I am happy to share with anyone who feels they match the below requirements. Role Summary: Seeking an IT professional to lead and support the organisation's IT operations, ensuring efficient hardware and software management, both on site and remotely. Responsibilities: Lead the IT team, providing first and second-line support. Deliver exceptional service to IT users. Provide comprehensive IT support, including troubleshooting for hardware and software issues. Oversee local server infrastructure, including backups and updates. Manage local IT infrastructure, including telephony and networking. Maintain and update IT documentation. Support departmental and business project initiatives. Perform routine maintenance on IT assets. Participate in on-call, out-of-hours support on a rotational basis. Collaborate with senior management and corporate IT to execute the group's IT strategy. Mentor and guide junior IT team members Background Completed training as a Senior IT Support Technician or comparable professional training, verifiable knowledge acquired in practice. A strong desire to learn new skills and take an active role in the IT department. Excellent customer service skills and a willingness to take ownership of issues. Willing to take the initiative and be creative in your approach to problem-solving. Have a good sense of humour, be resilient and have patience. Good knowledge of server, storage technology and IT infrastructure. If this role is something you or anyone you may know is suited to and would like to hear more, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Our client is currently looking for a Senior IT Support Technician based on site in Fife. There are many great benefits/ perks associated with the role that I am happy to share with anyone who feels they match the below requirements. Role Summary: Seeking an IT professional to lead and support the organisation's IT operations, ensuring efficient hardware and software management, both on site and remotely. Responsibilities: Lead the IT team, providing first and second-line support. Deliver exceptional service to IT users. Provide comprehensive IT support, including troubleshooting for hardware and software issues. Oversee local server infrastructure, including backups and updates. Manage local IT infrastructure, including telephony and networking. Maintain and update IT documentation. Support departmental and business project initiatives. Perform routine maintenance on IT assets. Participate in on-call, out-of-hours support on a rotational basis. Collaborate with senior management and corporate IT to execute the group's IT strategy. Mentor and guide junior IT team members Background Completed training as a Senior IT Support Technician or comparable professional training, verifiable knowledge acquired in practice. A strong desire to learn new skills and take an active role in the IT department. Excellent customer service skills and a willingness to take ownership of issues. Willing to take the initiative and be creative in your approach to problem-solving. Have a good sense of humour, be resilient and have patience. Good knowledge of server, storage technology and IT infrastructure. If this role is something you or anyone you may know is suited to and would like to hear more, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
ICT TechniciansAre you an experienced School ICT Technician currently looking for a new challenge in NottinghamAspire People are working closely with various secondary schools in Nottingham and the surrounding areas assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an ICT Technician within a school and is looking to utilise and share their knowledge in a new school environment. The successful applicant will have a minimum of 1 years' experience providing 1st and 2nd line support within a school setting, or have a strong IT background in a similar sector. The schools are looking for somebody who can play a major part in aiding the school develop technologically and ensure the smooth running of the ICT infrastructure within the school. The roles will be full time and the contract temporary with potential for a permanent position for the right candidate.As a full time, ICT Technician, the school will expect you to carry out the following duties: Maintaining the school's network Installing new software and upgrading existing applications Providing technical support for teachers and pupils Running diagnostics Maintaining and developing the school's website and intranet Maintaining hardware peripherals (e.g. scanners, printers, external drives) Purchasing kit Ensuring internet systems are safe and offer full child protection Training teachers and students Liaising with suppliers on maintenance or licensing deals Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
May 01, 2024
Full time
ICT TechniciansAre you an experienced School ICT Technician currently looking for a new challenge in NottinghamAspire People are working closely with various secondary schools in Nottingham and the surrounding areas assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an ICT Technician within a school and is looking to utilise and share their knowledge in a new school environment. The successful applicant will have a minimum of 1 years' experience providing 1st and 2nd line support within a school setting, or have a strong IT background in a similar sector. The schools are looking for somebody who can play a major part in aiding the school develop technologically and ensure the smooth running of the ICT infrastructure within the school. The roles will be full time and the contract temporary with potential for a permanent position for the right candidate.As a full time, ICT Technician, the school will expect you to carry out the following duties: Maintaining the school's network Installing new software and upgrading existing applications Providing technical support for teachers and pupils Running diagnostics Maintaining and developing the school's website and intranet Maintaining hardware peripherals (e.g. scanners, printers, external drives) Purchasing kit Ensuring internet systems are safe and offer full child protection Training teachers and students Liaising with suppliers on maintenance or licensing deals Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
ICT TechniciansAre you an experienced School ICT Technician currently looking for a new challenge in LeicesterAspire People are working closely with various secondary schools in Leicester and the surrounding areas, assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an ICT Technician within a school and is looking to utilise and share their knowledge in a new school environment. The successful applicant will have a minimum of 1 years' experience providing 1st and 2nd line support within a school setting, or have a strong IT background in a similar sector. The schools are looking for somebody who can play a major part in aiding the school develop technologically and ensure the smooth running of the ICT infrastructure within the school. The roles will be full time and the contract temporary with potential for a permanent position for the right candidate.As a full time, ICT Technician, the school will expect you to carry out the following duties: Maintaining the school's network Installing new software and upgrading existing applications Providing technical support for teachers and pupils Running diagnostics Maintaining and developing the school's website and intranet Maintaining hardware peripherals (e.g. scanners, printers, external drives) Purchasing kit Ensuring internet systems are safe and offer full child protection Training teachers and students Liaising with suppliers on maintenance or licensing deals Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
May 01, 2024
Full time
ICT TechniciansAre you an experienced School ICT Technician currently looking for a new challenge in LeicesterAspire People are working closely with various secondary schools in Leicester and the surrounding areas, assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an ICT Technician within a school and is looking to utilise and share their knowledge in a new school environment. The successful applicant will have a minimum of 1 years' experience providing 1st and 2nd line support within a school setting, or have a strong IT background in a similar sector. The schools are looking for somebody who can play a major part in aiding the school develop technologically and ensure the smooth running of the ICT infrastructure within the school. The roles will be full time and the contract temporary with potential for a permanent position for the right candidate.As a full time, ICT Technician, the school will expect you to carry out the following duties: Maintaining the school's network Installing new software and upgrading existing applications Providing technical support for teachers and pupils Running diagnostics Maintaining and developing the school's website and intranet Maintaining hardware peripherals (e.g. scanners, printers, external drives) Purchasing kit Ensuring internet systems are safe and offer full child protection Training teachers and students Liaising with suppliers on maintenance or licensing deals Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP / SIP and IP networks. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customer's sites when on-site assistance is needed. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/request and pass it on to senior members of the team Investigate and monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated Attend customer sites to diagnose and repair services where applicable Responsible for always giving a first-class service Job Experience Required: Have a telecoms / ICT background with VoIP experience Proven/practical knowledge of VoIP and SIP Knowledge of SIP messaging, call flows and analysis of packet captures Good working knowledge of IP networks and TCP/IP skills Solid experience in customer service (excellent verbal and written communication skills required) Knowledge and experience of IP PBX systems Full UK driving licence Renumeration and Benefits: 24k per annum Staff Share Equity Scheme. New customer referral incentive. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role.
May 01, 2024
Full time
Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP / SIP and IP networks. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customer's sites when on-site assistance is needed. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/request and pass it on to senior members of the team Investigate and monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated Attend customer sites to diagnose and repair services where applicable Responsible for always giving a first-class service Job Experience Required: Have a telecoms / ICT background with VoIP experience Proven/practical knowledge of VoIP and SIP Knowledge of SIP messaging, call flows and analysis of packet captures Good working knowledge of IP networks and TCP/IP skills Solid experience in customer service (excellent verbal and written communication skills required) Knowledge and experience of IP PBX systems Full UK driving licence Renumeration and Benefits: 24k per annum Staff Share Equity Scheme. New customer referral incentive. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role.
Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line suppot and contribute to Group IT projects. Roles and Responsibilities Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades Support a myriad of systems and hardware for internal and external users Manage user requests through ITSM tool Triage and troubleshoot all queries to resolution Provide routine maintenance About You Proven experience working as a 2nd Line Engineer Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory Experience in MDM solutions - InTune, SCCM, Endpoint Manager Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS Outstanding customer service On Offer Salary up to £35,000 DOE Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office) 23 days annual leave plus bank holidays Company bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 01, 2024
Full time
Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line suppot and contribute to Group IT projects. Roles and Responsibilities Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades Support a myriad of systems and hardware for internal and external users Manage user requests through ITSM tool Triage and troubleshoot all queries to resolution Provide routine maintenance About You Proven experience working as a 2nd Line Engineer Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory Experience in MDM solutions - InTune, SCCM, Endpoint Manager Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS Outstanding customer service On Offer Salary up to £35,000 DOE Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office) 23 days annual leave plus bank holidays Company bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Senior IT Technician Tewkesbury We're seeking a Senior IT Technician to join an industry-leading business based in Tewkesbury.As a Senior IT Technician, you'll play a key role in managing the Information and Communication Technology requirements, ensuring seamless operations across the organisation. What you'll be doing: Assist the IT Manager in coordinating Systems and hardware. Identifying opportunities for enhancements and implementing new solutions. Provide responsive support for network, printer, desktop, and laptop issues, ensuring hardware remains fault-free. Assist in managing and maintaining company mobile phones, IT hardware, and other systems. Utilise Visual Basic (VB) for software development, particularly with Excel. Integrate SQL databases with other systems for management reporting. What you need to be successful: Minimum Level 4 qualification in ICT, business, or Project Management, or equivalent experience. Strong knowledge of software programs, including Office 365, Microsoft Teams, and high-level Excel skills. Proficiency in SQL database management and Visual Basic (VB) programming. Analytical mindset to interpret information effectively. What you'll get: Competitive salary of £30,000 - £35,000 22 days' holiday plus Bank Holidays Additional day of holiday after 3 years' service Refer a friend - potentially receive £500 Cycle to work scheme Discounted products, including doorstep delivery where available Group personal pension scheme (4% employee, 4.5% employer) Health and wellbeing benefit via Simply Health This is a full-time role covering 40 hours per week. For full details please contact Ellis Mears at the Gloucester Pertemps Branch!
May 01, 2024
Full time
Senior IT Technician Tewkesbury We're seeking a Senior IT Technician to join an industry-leading business based in Tewkesbury.As a Senior IT Technician, you'll play a key role in managing the Information and Communication Technology requirements, ensuring seamless operations across the organisation. What you'll be doing: Assist the IT Manager in coordinating Systems and hardware. Identifying opportunities for enhancements and implementing new solutions. Provide responsive support for network, printer, desktop, and laptop issues, ensuring hardware remains fault-free. Assist in managing and maintaining company mobile phones, IT hardware, and other systems. Utilise Visual Basic (VB) for software development, particularly with Excel. Integrate SQL databases with other systems for management reporting. What you need to be successful: Minimum Level 4 qualification in ICT, business, or Project Management, or equivalent experience. Strong knowledge of software programs, including Office 365, Microsoft Teams, and high-level Excel skills. Proficiency in SQL database management and Visual Basic (VB) programming. Analytical mindset to interpret information effectively. What you'll get: Competitive salary of £30,000 - £35,000 22 days' holiday plus Bank Holidays Additional day of holiday after 3 years' service Refer a friend - potentially receive £500 Cycle to work scheme Discounted products, including doorstep delivery where available Group personal pension scheme (4% employee, 4.5% employer) Health and wellbeing benefit via Simply Health This is a full-time role covering 40 hours per week. For full details please contact Ellis Mears at the Gloucester Pertemps Branch!
IT Technician / Computer Engineer to do Field Service EPOS Field Service Engineer Looking for someone confident on PC hardware to undertake swap outs of IT and EPOS equipment (electronic point of sale - till systems) for well-known retail brands all over mostly the East London / Essex area: E, IG, RM or CM Postcodes, towns like: Ilford, Romford, Brentwood etc. You must have a full manual driver's licence to apply for this role. You will be required to drive to multiple sites per day, to attend field service calls on the IT and EPOS equipment in the client's customer's stores. Training on EPOS hardware will be given. The role requires work 5 days out of 7 to cover Saturday and Sunday, on 1 in 2 Saturdays 1 in 3 Sundays. Standard hours 0900 - 17:30, overtime paid outside of this. Package of £26700 - £27700 + Van + overtime; made up of a Basic salary of £23800 + £900 Outer or £1900 Inner London Weighting and shift / rotation on call payments of around £2000 per annum. This is a 40 hour per week full time PAYE contract. Any additional hours work, overtime is paid at x1.5 Mon - Saturday and x2 Sunday and bank holidays (most Engineers do £3000 per annum in overtime). You will the Evening On Call Engineer 1 week in 6, where you work 12:00 - 20:00 + emergency on call. This is a full-time permanent job with a fully expensed company van (with personal use), pension, paid holiday, and private medical insurance.
May 01, 2024
Full time
IT Technician / Computer Engineer to do Field Service EPOS Field Service Engineer Looking for someone confident on PC hardware to undertake swap outs of IT and EPOS equipment (electronic point of sale - till systems) for well-known retail brands all over mostly the East London / Essex area: E, IG, RM or CM Postcodes, towns like: Ilford, Romford, Brentwood etc. You must have a full manual driver's licence to apply for this role. You will be required to drive to multiple sites per day, to attend field service calls on the IT and EPOS equipment in the client's customer's stores. Training on EPOS hardware will be given. The role requires work 5 days out of 7 to cover Saturday and Sunday, on 1 in 2 Saturdays 1 in 3 Sundays. Standard hours 0900 - 17:30, overtime paid outside of this. Package of £26700 - £27700 + Van + overtime; made up of a Basic salary of £23800 + £900 Outer or £1900 Inner London Weighting and shift / rotation on call payments of around £2000 per annum. This is a 40 hour per week full time PAYE contract. Any additional hours work, overtime is paid at x1.5 Mon - Saturday and x2 Sunday and bank holidays (most Engineers do £3000 per annum in overtime). You will the Evening On Call Engineer 1 week in 6, where you work 12:00 - 20:00 + emergency on call. This is a full-time permanent job with a fully expensed company van (with personal use), pension, paid holiday, and private medical insurance.
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you!Your new companyYou will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They aredynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation.Your new roleAs a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in returnYou will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer £17.44 per hour PAYE with Hays.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you!Your new companyYou will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They aredynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation.Your new roleAs a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in returnYou will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer £17.44 per hour PAYE with Hays.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Technician / Computer Engineer to do Field Service EPOS Field Service Engineer Looking for someone confident on PC hardware to undertake swap outs of IT and EPOS equipment (electronic point of sale - till systems) for well-known retail brands all over mostly the East London / Essex area: E, IG, RM or CM Postcodes, towns like: Ilford, Romford, Brentwood etc. You must have a full manual driver's licence to apply for this role. You will be required to drive to multiple sites per day, to attend field service calls on the IT and EPOS equipment in the client's customer's stores. Training on EPOS hardware will be given. The role requires work 5 days out of 7 to cover Saturday and Sunday, on 1 in 2 Saturdays 1 in 3 Sundays. Standard hours 0900 - 17:30, overtime paid outside of this. Package of £26700 - £27700 + Van + overtime; made up of a Basic salary of £23800 + £900 Outer or £1900 Inner London Weighting and shift / rotation on call payments of around £2000 per annum. This is a 40 hour per week full time PAYE contract. Any additional hours work, overtime is paid at x1.5 Mon - Saturday and x2 Sunday and bank holidays (most Engineers do £3000 per annum in overtime). You will the Evening On Call Engineer 1 week in 6, where you work 12:00 - 20:00 + emergency on call. This is a full-time permanent job with a fully expensed company van (with personal use), pension, paid holiday, and private medical insurance.
May 01, 2024
Full time
IT Technician / Computer Engineer to do Field Service EPOS Field Service Engineer Looking for someone confident on PC hardware to undertake swap outs of IT and EPOS equipment (electronic point of sale - till systems) for well-known retail brands all over mostly the East London / Essex area: E, IG, RM or CM Postcodes, towns like: Ilford, Romford, Brentwood etc. You must have a full manual driver's licence to apply for this role. You will be required to drive to multiple sites per day, to attend field service calls on the IT and EPOS equipment in the client's customer's stores. Training on EPOS hardware will be given. The role requires work 5 days out of 7 to cover Saturday and Sunday, on 1 in 2 Saturdays 1 in 3 Sundays. Standard hours 0900 - 17:30, overtime paid outside of this. Package of £26700 - £27700 + Van + overtime; made up of a Basic salary of £23800 + £900 Outer or £1900 Inner London Weighting and shift / rotation on call payments of around £2000 per annum. This is a 40 hour per week full time PAYE contract. Any additional hours work, overtime is paid at x1.5 Mon - Saturday and x2 Sunday and bank holidays (most Engineers do £3000 per annum in overtime). You will the Evening On Call Engineer 1 week in 6, where you work 12:00 - 20:00 + emergency on call. This is a full-time permanent job with a fully expensed company van (with personal use), pension, paid holiday, and private medical insurance.
Employer description: The Park Academies Trust is an established family of schools committed to enhancing the lives of the children we serve. We are a family of schools that believe in 'collaboration not competition', together we are stronger and will be able to co-create the structures to ensure that all children regardless of background have the educational experience and opportunities we would want for our children. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 Apprenticeship. Your purpose will be to provide a customer focussed, high quality and timely IT support service to Trust staff, pupils and visitors as required. Salary: £20,253 per annum. Key Accountabilities: Ensure that IT hardware across the curriculum areas of the Trust is at all times functional and ready for use in accordance with curriculum requirements through regular inspections of IT suites, printers and other hardware Undertake any repairs as required, seeking assistance from the Trust Network Manager and technical colleagues when necessary Provide technical problem solving on hardware and software issues to staff and pupils as appropriate Ensure that ICT equipment and workstations meet the requirements of health and safety legislation Manage the helpdesk and tickets, escalating to the Trust Network Manager where necessary Set up and take down audio visual equipment, laptops and conferencing equipment when booked or as necessary Change passwords and User accounts as directed by the policies of the Trust and as requested by the Trust Network Manager Undertake tasks as appropriate and defined by the Trust Network Manager or Director of IT No job description can be exhaustive, and the duties may alter in practice over time, as is the nature of IT. The post holder is expected to use their professional judgement to ensure that the role continues to evolve and develop in line with the Trust's changing requirements. Location: The IT Support team is a central service of The Park Academies Trust. As such there may be a requirement to work in other locations as part of Trust activities. Initially however, Abbey Park School SN25 2ND or Highworth Warneford School. SN6 7BZ will be your primary place of work. Job Scope: The post is an apprentice position, meaning you will have a demonstrable minimum knowledge of your IT skills, as well as a visible passion to learn more and grow with the Trust. This role can be physically demanding requiring manual handling and working around and under desks when the job requires. What we are looking for: Essential knowledge & experience: Experience of the use of a range of IT equipment and applications Demonstrable working knowledge of the components of a PC, and how to troubleshoot Approachable and able to communicate well with people of all backgrounds and ages Be approachable and available to all staff to assist them to make the greatest use of IT to deliver lessons Safeguarding - Children & Vulnerable Adults: This organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Staff must work in accordance with the South West Child Protection procedures and Child Protection/Safeguarding Policy and understand their role within that Policy. An Enhanced DBS check will be required. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Additional Benefits: Free parking Salary Sacrifice purchasing of technology, electric cars and bikes 24/7 Doctor Care anywhere access Discount on gym memberships across Swindon Access to monthly discount deals for major retailers Future prospects: Our Apprentices are often offered permanent contracts with the Trust on the successful completion of the programme but there are also opportunities for other employment or further apprenticeships elsewhere. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: The Park Academies Trust is an established family of schools committed to enhancing the lives of the children we serve. We are a family of schools that believe in 'collaboration not competition', together we are stronger and will be able to co-create the structures to ensure that all children regardless of background have the educational experience and opportunities we would want for our children. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 Apprenticeship. Your purpose will be to provide a customer focussed, high quality and timely IT support service to Trust staff, pupils and visitors as required. Salary: £20,253 per annum. Key Accountabilities: Ensure that IT hardware across the curriculum areas of the Trust is at all times functional and ready for use in accordance with curriculum requirements through regular inspections of IT suites, printers and other hardware Undertake any repairs as required, seeking assistance from the Trust Network Manager and technical colleagues when necessary Provide technical problem solving on hardware and software issues to staff and pupils as appropriate Ensure that ICT equipment and workstations meet the requirements of health and safety legislation Manage the helpdesk and tickets, escalating to the Trust Network Manager where necessary Set up and take down audio visual equipment, laptops and conferencing equipment when booked or as necessary Change passwords and User accounts as directed by the policies of the Trust and as requested by the Trust Network Manager Undertake tasks as appropriate and defined by the Trust Network Manager or Director of IT No job description can be exhaustive, and the duties may alter in practice over time, as is the nature of IT. The post holder is expected to use their professional judgement to ensure that the role continues to evolve and develop in line with the Trust's changing requirements. Location: The IT Support team is a central service of The Park Academies Trust. As such there may be a requirement to work in other locations as part of Trust activities. Initially however, Abbey Park School SN25 2ND or Highworth Warneford School. SN6 7BZ will be your primary place of work. Job Scope: The post is an apprentice position, meaning you will have a demonstrable minimum knowledge of your IT skills, as well as a visible passion to learn more and grow with the Trust. This role can be physically demanding requiring manual handling and working around and under desks when the job requires. What we are looking for: Essential knowledge & experience: Experience of the use of a range of IT equipment and applications Demonstrable working knowledge of the components of a PC, and how to troubleshoot Approachable and able to communicate well with people of all backgrounds and ages Be approachable and available to all staff to assist them to make the greatest use of IT to deliver lessons Safeguarding - Children & Vulnerable Adults: This organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Staff must work in accordance with the South West Child Protection procedures and Child Protection/Safeguarding Policy and understand their role within that Policy. An Enhanced DBS check will be required. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Additional Benefits: Free parking Salary Sacrifice purchasing of technology, electric cars and bikes 24/7 Doctor Care anywhere access Discount on gym memberships across Swindon Access to monthly discount deals for major retailers Future prospects: Our Apprentices are often offered permanent contracts with the Trust on the successful completion of the programme but there are also opportunities for other employment or further apprenticeships elsewhere. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!