*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Aug 26, 2021
Full time
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Our client is a leading payment technology company covering the UK, Republic of Ireland and Nordics providing payment devices and solutions to UK acquirers, resellers, ISO's and retailers. They provide innovative, cost effective and superior quality payment solutions. Payments represent a small fraction of the retail experience and applications are becoming an integral part of this process. By offering a 'single device' that can provide multi-application support, payment acceptance and targeted value-added services whilst condensing this within a robust hardware unit allows us our clients customers to adapt to consumer behaviours for present and future requirements. This will start as an office based role but within a few months of training can transition to a hybrid role. About the opportunity Due to continued success and growth, we are looking for a technical support agent to join our clients, team, managing 1st, 2nd and 3rd line queries predominantly from resellers but also end users. You will be provided extensive training but previous experience working within IT and Technology support roles will be advantageous. The role will be office based in Woking whilst you undergo training and over time can transition to a hybrid opportunity. Responsibilities Gain in-depth understanding of the companies product solutions Liaise with company partners to support existing knowledge and develop your learning about upcoming solutions and product releases Resolve 1st, 2nd and 3rd line technical queries from a variety of resellers, ISO's, retailers and customers via email and zoom calls. Prompt follow up of customer technical issues & queries, with excellent ongoing communication Analyse issues through research, testing, knowledge and experience to provide resolutions Support and inform internal sales team on existing and upcoming solutions Test new software releases and document results Document new solutions and write comprehensive user guides Software load terminals for development and test purposes Support solution integrators and developers. Work within a team to deliver an excellent customer experience About you Bachelor's degree in maths, engineering, computer science or similar Previous experience of working with Android devices Previous experience working with payment/EPOS devices advantageous Have a basic understanding of programming languages ideally Java Have a passion for technology and excellent analytical skills Be self-motivated with a particular attention to detail Have good customer facing and written communication skills Be an excellent team player Have the ability to prioritise and work under pressure Be a confident communicator, with particular focus on being able to understand people from all backgrounds and select when to use more advanced or simple language Have good organisational and time-management skills with a flexible approach to work
Apr 30, 2024
Full time
Our client is a leading payment technology company covering the UK, Republic of Ireland and Nordics providing payment devices and solutions to UK acquirers, resellers, ISO's and retailers. They provide innovative, cost effective and superior quality payment solutions. Payments represent a small fraction of the retail experience and applications are becoming an integral part of this process. By offering a 'single device' that can provide multi-application support, payment acceptance and targeted value-added services whilst condensing this within a robust hardware unit allows us our clients customers to adapt to consumer behaviours for present and future requirements. This will start as an office based role but within a few months of training can transition to a hybrid role. About the opportunity Due to continued success and growth, we are looking for a technical support agent to join our clients, team, managing 1st, 2nd and 3rd line queries predominantly from resellers but also end users. You will be provided extensive training but previous experience working within IT and Technology support roles will be advantageous. The role will be office based in Woking whilst you undergo training and over time can transition to a hybrid opportunity. Responsibilities Gain in-depth understanding of the companies product solutions Liaise with company partners to support existing knowledge and develop your learning about upcoming solutions and product releases Resolve 1st, 2nd and 3rd line technical queries from a variety of resellers, ISO's, retailers and customers via email and zoom calls. Prompt follow up of customer technical issues & queries, with excellent ongoing communication Analyse issues through research, testing, knowledge and experience to provide resolutions Support and inform internal sales team on existing and upcoming solutions Test new software releases and document results Document new solutions and write comprehensive user guides Software load terminals for development and test purposes Support solution integrators and developers. Work within a team to deliver an excellent customer experience About you Bachelor's degree in maths, engineering, computer science or similar Previous experience of working with Android devices Previous experience working with payment/EPOS devices advantageous Have a basic understanding of programming languages ideally Java Have a passion for technology and excellent analytical skills Be self-motivated with a particular attention to detail Have good customer facing and written communication skills Be an excellent team player Have the ability to prioritise and work under pressure Be a confident communicator, with particular focus on being able to understand people from all backgrounds and select when to use more advanced or simple language Have good organisational and time-management skills with a flexible approach to work
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
Apr 30, 2024
Full time
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
SharePoint Administrator 34,000 - 38,000 DOE 3x a week on site in Leeds Full time Are you a SharePoint Administrator looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint administrator to come in and hit the ground running! You'll be the first POC for all SharePoint Online and MS365 related queries whilst providing the team with training and support to help in the transition to SharePoint online. Role Overview: As a SharePoint Administrator, you'll play a crucial role in identifying, managing, and supporting the SharePoint environment. You'll also be collaborating with cross-functional teams to gather requirements, design solutions, and implement new SharePoint applications/sites. To support internal departments in the analysis, design, and development of SharePoint sites and MS365 applications To design a roadmap which outlines clearly how to migrate content from the existing intranet into SharePoint, working with internal departments and staff to design sites according to their requirements. To manage access and security permissions Skills and experience required: Knowledge of Azure Cloud Based Services Experience providing 1st and 2nd line support in a MS365/SharePoint environment Knowledge of MS365 security concepts with experience implementing security policies and controls for SharePoint, OneDrive, and Teams Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication / interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 30, 2024
Full time
SharePoint Administrator 34,000 - 38,000 DOE 3x a week on site in Leeds Full time Are you a SharePoint Administrator looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint administrator to come in and hit the ground running! You'll be the first POC for all SharePoint Online and MS365 related queries whilst providing the team with training and support to help in the transition to SharePoint online. Role Overview: As a SharePoint Administrator, you'll play a crucial role in identifying, managing, and supporting the SharePoint environment. You'll also be collaborating with cross-functional teams to gather requirements, design solutions, and implement new SharePoint applications/sites. To support internal departments in the analysis, design, and development of SharePoint sites and MS365 applications To design a roadmap which outlines clearly how to migrate content from the existing intranet into SharePoint, working with internal departments and staff to design sites according to their requirements. To manage access and security permissions Skills and experience required: Knowledge of Azure Cloud Based Services Experience providing 1st and 2nd line support in a MS365/SharePoint environment Knowledge of MS365 security concepts with experience implementing security policies and controls for SharePoint, OneDrive, and Teams Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication / interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - 35,000 - Chobham - Amazing Training! Role : 2nd Line Support Engineer Location : Chobham Salary : 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Chobham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Azure O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
2nd Line Support Engineer - 35,000 - Chobham - Amazing Training! Role : 2nd Line Support Engineer Location : Chobham Salary : 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Chobham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Azure O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
SharePoint Administrator £34,000 - £38,000 DOE 3x a week on site in Leeds Full time Are you a SharePoint Administrator looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint administrator to come in and hit the ground running! You'll be the first POC for all SharePoint Online and MS365 related queries whilst providing the team with training and support to help in the transition to SharePoint online. Role Overview: As a SharePoint Administrator, you'll play a crucial role in identifying, managing, and supporting the SharePoint environment. You'll also be collaborating with cross-functional teams to gather requirements, design solutions, and implement new SharePoint applications/sites. To support internal departments in the analysis, design, and development of SharePoint sites and MS365 applications To design a roadmap which outlines clearly how to migrate content from the existing Intranet into SharePoint, working with internal departments and staff to design sites according to their requirements. To manage access and security permissions Skills and experience required: Knowledge of Azure Cloud Based Services Experience providing 1st and 2nd line support in a MS365/SharePoint environment Knowledge of MS365 security concepts with experience implementing security policies and controls for SharePoint, OneDrive, and Teams Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication/interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 30, 2024
Full time
SharePoint Administrator £34,000 - £38,000 DOE 3x a week on site in Leeds Full time Are you a SharePoint Administrator looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint administrator to come in and hit the ground running! You'll be the first POC for all SharePoint Online and MS365 related queries whilst providing the team with training and support to help in the transition to SharePoint online. Role Overview: As a SharePoint Administrator, you'll play a crucial role in identifying, managing, and supporting the SharePoint environment. You'll also be collaborating with cross-functional teams to gather requirements, design solutions, and implement new SharePoint applications/sites. To support internal departments in the analysis, design, and development of SharePoint sites and MS365 applications To design a roadmap which outlines clearly how to migrate content from the existing Intranet into SharePoint, working with internal departments and staff to design sites according to their requirements. To manage access and security permissions Skills and experience required: Knowledge of Azure Cloud Based Services Experience providing 1st and 2nd line support in a MS365/SharePoint environment Knowledge of MS365 security concepts with experience implementing security policies and controls for SharePoint, OneDrive, and Teams Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication/interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Clearwater People Solutions Ltd
Shoreham-by-sea, Sussex
Attention: Passionate 1st/2nd Line Support Engineer Wanted! Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 1st/2nd Line Support Engineer: Assist technical support requests within the team Meet and exceed SLAs Ensure good communication with both customers and staff Keep the IT Documentation up to date Manage multiple tickets Skills Required for the 1st/2nd Line Support Engineer: Experience working with Microsoft technologies (incl. AD, Windows Server, 365) Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi) 1st/2nd Line Service Desk Experience Exceptional customer service skills and engagement and strong written and spoken communication skills Ability to work independently and as part of a team Working in a pressurised environment handling multiple tickets and incoming requests If this is right for you, please apply for additional information or contact Thomas Edevane.
Apr 30, 2024
Full time
Attention: Passionate 1st/2nd Line Support Engineer Wanted! Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 1st/2nd Line Support Engineer: Assist technical support requests within the team Meet and exceed SLAs Ensure good communication with both customers and staff Keep the IT Documentation up to date Manage multiple tickets Skills Required for the 1st/2nd Line Support Engineer: Experience working with Microsoft technologies (incl. AD, Windows Server, 365) Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi) 1st/2nd Line Service Desk Experience Exceptional customer service skills and engagement and strong written and spoken communication skills Ability to work independently and as part of a team Working in a pressurised environment handling multiple tickets and incoming requests If this is right for you, please apply for additional information or contact Thomas Edevane.
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking to grow your IT Support career in the future. The role is to provide mainly but mainly 1st Line support but also handling some 2nd Line queries, to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career within IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Please note; this role is based in the office 5 days a week, Monday to Friday. It is essential candidates can commute to this location on a daily bases. Skills and Experience: Solid experience of 1st Line IT Technical Support Some experience of handling 2nd line queries is desirable Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working for an MSP or across multiple office sites is desirable but not essential Experience of working with network technologies (Firewalls, Switches and Routers, Wifi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
Apr 30, 2024
Full time
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 1st Line IT Support Engineer to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking to grow your IT Support career in the future. The role is to provide mainly but mainly 1st Line support but also handling some 2nd Line queries, to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career within IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Please note; this role is based in the office 5 days a week, Monday to Friday. It is essential candidates can commute to this location on a daily bases. Skills and Experience: Solid experience of 1st Line IT Technical Support Some experience of handling 2nd line queries is desirable Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working for an MSP or across multiple office sites is desirable but not essential Experience of working with network technologies (Firewalls, Switches and Routers, Wifi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 30, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Windsor Forest Colleges Group
Maidenhead, Berkshire
Windsor Forest College Group is looking for IT Technician to join the BCA team on a full time basis. IT Technician We seek someone To provide 1st and 2nd line support to all College campuses ensuring that all IT resources are not interrupted during operational hours by providing pro-active support. To ensure students and staff have access to all necessary IT/AV/Printing facilities. For further details on this role please refer to the attached job description/person specification. About Us The Windsor Forest Colleges Group (TWFCG) is a leading education provider in the South-East. Our staff work across 4 main campuses at Langley, Windsor, Strodes-Egham and Berkshire College of Agriculture-Maidenhead. Our teams place the learner at the heart of all we do and in our state-of-the-art learning environments we are proud to deliver education and training to a diverse group of students and businesses each year. This role offers a term-time position to be based at BCA Our staff benefit from: - Support roles enjoy 30 days annual leave plus bank holidays - Career progression opportunities for ambitious staff - Access to a wide range of subsidised leisure courses - Access to excellent defined benefit pension schemes - Free on-site parking at all sites - Cycle to Work Scheme - Family friendly policies to support Work Life Balance - On-site Coffee Shop & Cafeteria - Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at Langley College Please be advised that the vacancy will close on Tuesday 30th April 2024. Interviews dates will be confirmed. To apply please visit our careers page and complete the online application form. Please ensure you pay particular attention to the supporting statement of the online application form making sure to include details of how you meet each of the essential criteria listed on the person specification. Applications will be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process.
Apr 30, 2024
Full time
Windsor Forest College Group is looking for IT Technician to join the BCA team on a full time basis. IT Technician We seek someone To provide 1st and 2nd line support to all College campuses ensuring that all IT resources are not interrupted during operational hours by providing pro-active support. To ensure students and staff have access to all necessary IT/AV/Printing facilities. For further details on this role please refer to the attached job description/person specification. About Us The Windsor Forest Colleges Group (TWFCG) is a leading education provider in the South-East. Our staff work across 4 main campuses at Langley, Windsor, Strodes-Egham and Berkshire College of Agriculture-Maidenhead. Our teams place the learner at the heart of all we do and in our state-of-the-art learning environments we are proud to deliver education and training to a diverse group of students and businesses each year. This role offers a term-time position to be based at BCA Our staff benefit from: - Support roles enjoy 30 days annual leave plus bank holidays - Career progression opportunities for ambitious staff - Access to a wide range of subsidised leisure courses - Access to excellent defined benefit pension schemes - Free on-site parking at all sites - Cycle to Work Scheme - Family friendly policies to support Work Life Balance - On-site Coffee Shop & Cafeteria - Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at Langley College Please be advised that the vacancy will close on Tuesday 30th April 2024. Interviews dates will be confirmed. To apply please visit our careers page and complete the online application form. Please ensure you pay particular attention to the supporting statement of the online application form making sure to include details of how you meet each of the essential criteria listed on the person specification. Applications will be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process.
Windsor Forest College Group is looking for IT Technician to join the Strodes team on a full time basis. IT Technician We seek someone To provide 1st and 2nd line support to all College campuses ensuring that all IT resources are not interrupted during operational hours by providing pro-active support. To ensure students and staff have access to all necessary IT/AV/Printing facilities. For further details on this role please refer to the attached job description/person specification. About Us The Windsor Forest Colleges Group (TWFCG) is a leading education provider in the South-East. Our staff work across 4 main campuses at Langley, Windsor, Strodes-Egham and Berkshire College of Agriculture-Maidenhead. Our teams place the learner at the heart of all we do and in our state-of-the-art learning environments we are proud to deliver education and training to a diverse group of students and businesses each year. This role offers a term-time position to be based at Strodes Our staff benefit from: - Support roles enjoy 30 days annual leave plus bank holidays - Career progression opportunities for ambitious staff - Access to a wide range of subsidised leisure courses - Access to excellent defined benefit pension schemes - Free on-site parking at all sites - Cycle to Work Scheme - Family friendly policies to support Work Life Balance - On-site Coffee Shop & Cafeteria - Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at Langley College Please be advised that the vacancy will close on Tuesday 30th April 2024. Interviews dates will be confirmed. To apply please visit our careers page and complete the online application form. Please ensure you pay particular attention to the supporting statement of the online application form making sure to include details of how you meet each of the essential criteria listed on the person specification. Applications will be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process.
Apr 30, 2024
Full time
Windsor Forest College Group is looking for IT Technician to join the Strodes team on a full time basis. IT Technician We seek someone To provide 1st and 2nd line support to all College campuses ensuring that all IT resources are not interrupted during operational hours by providing pro-active support. To ensure students and staff have access to all necessary IT/AV/Printing facilities. For further details on this role please refer to the attached job description/person specification. About Us The Windsor Forest Colleges Group (TWFCG) is a leading education provider in the South-East. Our staff work across 4 main campuses at Langley, Windsor, Strodes-Egham and Berkshire College of Agriculture-Maidenhead. Our teams place the learner at the heart of all we do and in our state-of-the-art learning environments we are proud to deliver education and training to a diverse group of students and businesses each year. This role offers a term-time position to be based at Strodes Our staff benefit from: - Support roles enjoy 30 days annual leave plus bank holidays - Career progression opportunities for ambitious staff - Access to a wide range of subsidised leisure courses - Access to excellent defined benefit pension schemes - Free on-site parking at all sites - Cycle to Work Scheme - Family friendly policies to support Work Life Balance - On-site Coffee Shop & Cafeteria - Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at Langley College Please be advised that the vacancy will close on Tuesday 30th April 2024. Interviews dates will be confirmed. To apply please visit our careers page and complete the online application form. Please ensure you pay particular attention to the supporting statement of the online application form making sure to include details of how you meet each of the essential criteria listed on the person specification. Applications will be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process.
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Apr 30, 2024
Full time
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Systems Engineer (Windows SCCM) London / WFH to £75k Do you have experience of providing 1st/2nd line support to professional end users within a large scale, corporate environment? You could be progressing your career at a global, hugely profitable, Investment Management firm. As a Systems Engineer you'll join a small, global team as the sole Systems Engineer within the London office to support the End User Computing environment, both physical and virtual; this will include platform stability, security, deployments and upgrades, patch management, software packaging and deployment, you'll also help to manage the Microsoft Endpoint Configuration Manager (SCCM) infrastructure. You'll be supporting professional users up to Senior Management / C-Suite level, you'll have a broad scope of responsibilities with continual learning and development opportunities. Location / WFH: You'll join colleagues in the London office with flexibility to work from home two days a week in a hybrid model; you'll collaborate and be supported as part of a global team. About you: You have experience in a similar role, supporting professional users within a large scale corporate environment You have a strong knowledge of Windows 10 / 11 and O365 You have PowerShell scripting skills You have excellent written and verbal communication skills, you're collaborative and pragmatic You're comfortable taking ownership of issues and working with vendors What's in it for you: As a Systems Engineer you can expect to earn a competitive package: Salary to £75k, negotiable Bonus Pension (15% employer contribution) Private Health, Dental and Optical care Life Assurance and Income Protection 25 days holiday, rising to 30 Enhanced paternity and adoption packages, plus baby bonus invested Plus a range of other perks Apply now to find out more about this Systems Engineer (Windows SCCM) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Apr 30, 2024
Full time
Systems Engineer (Windows SCCM) London / WFH to £75k Do you have experience of providing 1st/2nd line support to professional end users within a large scale, corporate environment? You could be progressing your career at a global, hugely profitable, Investment Management firm. As a Systems Engineer you'll join a small, global team as the sole Systems Engineer within the London office to support the End User Computing environment, both physical and virtual; this will include platform stability, security, deployments and upgrades, patch management, software packaging and deployment, you'll also help to manage the Microsoft Endpoint Configuration Manager (SCCM) infrastructure. You'll be supporting professional users up to Senior Management / C-Suite level, you'll have a broad scope of responsibilities with continual learning and development opportunities. Location / WFH: You'll join colleagues in the London office with flexibility to work from home two days a week in a hybrid model; you'll collaborate and be supported as part of a global team. About you: You have experience in a similar role, supporting professional users within a large scale corporate environment You have a strong knowledge of Windows 10 / 11 and O365 You have PowerShell scripting skills You have excellent written and verbal communication skills, you're collaborative and pragmatic You're comfortable taking ownership of issues and working with vendors What's in it for you: As a Systems Engineer you can expect to earn a competitive package: Salary to £75k, negotiable Bonus Pension (15% employer contribution) Private Health, Dental and Optical care Life Assurance and Income Protection 25 days holiday, rising to 30 Enhanced paternity and adoption packages, plus baby bonus invested Plus a range of other perks Apply now to find out more about this Systems Engineer (Windows SCCM) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Circle Recruitment
Bishop's Stortford, Hertfordshire
3rd Line/ Senior Service Desk Engineer - £35K-£50K - Microsoft Gold Partner (Hybrid Working) Looking to join a forward-thinking MSP who pride themselves on staff wellbeing, flexible working and a clear progression path with in-house training? With big growth plans for 2024, this leading MSP in Bishop's Stortford are looking to grow their IT Service Desk across the board. Key Skills required: Previous commercial IT Service Desk experience, preferably in an MSP environment Window Server 22/19 & Desktop OS experience Hyper-V virtualisation Office 365 maintenance and administration (Exchange, SharePoint, OneDrive, Teams) Active Directory, Azure AD Group Policy (DNS/DHCP) Networking - good experience with hardware firewall technologies, VPNs etc Proven experience troubleshooting and diagnostic experience via logs, tickets and reports The roles and responsibilities of the Senior Service Desk Engineer include administering escalated support requests, accurate call logging and relevant escalation when necessary. Working closely with the Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable. With this opportunity, you will achieve: Starting salary £35k-£50k (DOE) 31 days annual leave including Bank Holidays Flexible working hours & Hybrid working Additional wellbeing days and volunteering days of your choice Private healthcare Enhanced pension plan Profile share scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk , IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, MSP, Microsoft Gold Partner, Chelmsford, bishops stortford, harlow, essex, Hertfordshire, sharepoint Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 30, 2024
Full time
3rd Line/ Senior Service Desk Engineer - £35K-£50K - Microsoft Gold Partner (Hybrid Working) Looking to join a forward-thinking MSP who pride themselves on staff wellbeing, flexible working and a clear progression path with in-house training? With big growth plans for 2024, this leading MSP in Bishop's Stortford are looking to grow their IT Service Desk across the board. Key Skills required: Previous commercial IT Service Desk experience, preferably in an MSP environment Window Server 22/19 & Desktop OS experience Hyper-V virtualisation Office 365 maintenance and administration (Exchange, SharePoint, OneDrive, Teams) Active Directory, Azure AD Group Policy (DNS/DHCP) Networking - good experience with hardware firewall technologies, VPNs etc Proven experience troubleshooting and diagnostic experience via logs, tickets and reports The roles and responsibilities of the Senior Service Desk Engineer include administering escalated support requests, accurate call logging and relevant escalation when necessary. Working closely with the Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable. With this opportunity, you will achieve: Starting salary £35k-£50k (DOE) 31 days annual leave including Bank Holidays Flexible working hours & Hybrid working Additional wellbeing days and volunteering days of your choice Private healthcare Enhanced pension plan Profile share scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk , IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, MSP, Microsoft Gold Partner, Chelmsford, bishops stortford, harlow, essex, Hertfordshire, sharepoint Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Employer description: Proact are a pan European service provider specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. We're also here to break the mould. To stake new ground. To do things differently. We've created a fast-paced, people-first working environment with a focus on innovation, learning and career development that encourages you to do just that. If you keen to build an IT career and want to experience life as a PROACTivist, we can help you build your skills, increase your professional network and enhance your technical capability and experience. Overview: Our Apprenticeship Operations Team position has been designed to help you rise to the challenge of delivering against an ever-changing customer landscape. Your adaptability, agility and creativity will help you build the skills and confidence you need to develop an IT career in a business that's growing faster than you imagine. Responsibilities: Responding to system-triggered alerts on supported customer and in-house systems Diagnosing hardware failures Restarting services and managing initial troubleshooting steps for incidents Triaging automated alerts from customer systems and prioritizing them based on severity Logging new incidents and alarms with appropriate priority levels Ensuring timely responses and resolutions within contracted SLAs Collaborating with team members to manage and resolve technical issues efficiently Providing exceptional customer service throughout the incident management process Contributing to continuous improvement initiatives within the Operations Team Desirable skills: Can deliver a great level of customer service Excellent verbal and written communication skills Good attention to detail Interest in IT An ambitious drive to do well A willingness to work for our team A good team player Salary: £12,480 per annum Working hours: 37.5 hours per week, Monday to Friday, 9am - 5:30pm Benefits: Hybrid working opportunity Annual company celebrations 3 paid charity days per year Discounted Tastecard Access our Mental Health First aider network Pension contribution scheme Recruitment referral scheme Future prospects: At the end of the apprenticeship, we'll offer you a guaranteed permanent role with a starting salary of £27,300, provided you complete your probationary period and qualification. Employees who demonstrate the right attitude and a drive to succeed have the opportunity to progress through various levels, starting from 1st Line and advancing to 2nd and 3rd Line roles. We encourage the development of your skill sets, allowing you to realise your full potential in the field of IT. Moreover, at Proact, career progression isn't limited to specific departments. We offer opportunities for advancement in areas such as Networking, Security, Service Delivery, Team Leadership/Management, and beyond. In fact, many of our past apprentices have grown within the company and now hold key positions across the teams. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Apr 30, 2024
Full time
Employer description: Proact are a pan European service provider specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. We're also here to break the mould. To stake new ground. To do things differently. We've created a fast-paced, people-first working environment with a focus on innovation, learning and career development that encourages you to do just that. If you keen to build an IT career and want to experience life as a PROACTivist, we can help you build your skills, increase your professional network and enhance your technical capability and experience. Overview: Our Apprenticeship Operations Team position has been designed to help you rise to the challenge of delivering against an ever-changing customer landscape. Your adaptability, agility and creativity will help you build the skills and confidence you need to develop an IT career in a business that's growing faster than you imagine. Responsibilities: Responding to system-triggered alerts on supported customer and in-house systems Diagnosing hardware failures Restarting services and managing initial troubleshooting steps for incidents Triaging automated alerts from customer systems and prioritizing them based on severity Logging new incidents and alarms with appropriate priority levels Ensuring timely responses and resolutions within contracted SLAs Collaborating with team members to manage and resolve technical issues efficiently Providing exceptional customer service throughout the incident management process Contributing to continuous improvement initiatives within the Operations Team Desirable skills: Can deliver a great level of customer service Excellent verbal and written communication skills Good attention to detail Interest in IT An ambitious drive to do well A willingness to work for our team A good team player Salary: £12,480 per annum Working hours: 37.5 hours per week, Monday to Friday, 9am - 5:30pm Benefits: Hybrid working opportunity Annual company celebrations 3 paid charity days per year Discounted Tastecard Access our Mental Health First aider network Pension contribution scheme Recruitment referral scheme Future prospects: At the end of the apprenticeship, we'll offer you a guaranteed permanent role with a starting salary of £27,300, provided you complete your probationary period and qualification. Employees who demonstrate the right attitude and a drive to succeed have the opportunity to progress through various levels, starting from 1st Line and advancing to 2nd and 3rd Line roles. We encourage the development of your skill sets, allowing you to realise your full potential in the field of IT. Moreover, at Proact, career progression isn't limited to specific departments. We offer opportunities for advancement in areas such as Networking, Security, Service Delivery, Team Leadership/Management, and beyond. In fact, many of our past apprentices have grown within the company and now hold key positions across the teams. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
3 rd Line Infrastructure Engineer£50,000 - £55,000 plus benefits including training and certificationsCamden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3 rd Line Infrastructure Engineer - More Info: As the 3 rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3 rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3 rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st - 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3 rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN's, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
Apr 30, 2024
Full time
3 rd Line Infrastructure Engineer£50,000 - £55,000 plus benefits including training and certificationsCamden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3 rd Line Infrastructure Engineer - More Info: As the 3 rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3 rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3 rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st - 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3 rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN's, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
1st/2nd line IT Technician, Support Engineer, Crawley, COR5683 Are you early in your IT Support career, looking for the next big step? Are you wanting to work in a school setting? If this sounds like you, then please read on! The Role This is an excellent IT Technician role, working for a company with a growing reputation in their field. The IT Technician will have a general understanding of Networks and hold a clean UK driving licence, to be responsible for supporting and maintaining the smooth running of the IT services. The Company The IT Technician will join one of the largest Multi-Academy Trusts in the UK. The IT Technician will contribute to a supportive team environment, which rewards hard work and innovative thinking. The current work pattern in place is onsite. Benefits Some of the benefits on offer for the IT Technician include: Great career progression Holiday allowance Company pension What's Required? The Ideal candidate for the role will have some of the following: Previous experience as an IT Techician Have a general understanding of Networks A good understanding of TCP/IP, DNS, DHCP and VPN and hold a clean UK driving licence Any experience with Active Directory, Server, PC and networking hardware, would also be advantageous The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further. So What's Next? If you are an IT Technician currently, or looking to harness your career in this direction, and would like to know more about this excellent opportunity, apply now for immediate consideration! 1st/2nd line IT Technician, Support Engineer, Crawley, COR5683 Corriculo Ltd acts as an employment agency and an employment business.
Apr 30, 2024
Full time
1st/2nd line IT Technician, Support Engineer, Crawley, COR5683 Are you early in your IT Support career, looking for the next big step? Are you wanting to work in a school setting? If this sounds like you, then please read on! The Role This is an excellent IT Technician role, working for a company with a growing reputation in their field. The IT Technician will have a general understanding of Networks and hold a clean UK driving licence, to be responsible for supporting and maintaining the smooth running of the IT services. The Company The IT Technician will join one of the largest Multi-Academy Trusts in the UK. The IT Technician will contribute to a supportive team environment, which rewards hard work and innovative thinking. The current work pattern in place is onsite. Benefits Some of the benefits on offer for the IT Technician include: Great career progression Holiday allowance Company pension What's Required? The Ideal candidate for the role will have some of the following: Previous experience as an IT Techician Have a general understanding of Networks A good understanding of TCP/IP, DNS, DHCP and VPN and hold a clean UK driving licence Any experience with Active Directory, Server, PC and networking hardware, would also be advantageous The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further. So What's Next? If you are an IT Technician currently, or looking to harness your career in this direction, and would like to know more about this excellent opportunity, apply now for immediate consideration! 1st/2nd line IT Technician, Support Engineer, Crawley, COR5683 Corriculo Ltd acts as an employment agency and an employment business.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Apr 30, 2024
Full time
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!