About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Nov 16, 2021
Full time
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
IT Help Desk Support. Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support. You will be an IT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client systems and enhancing our client's reputation. Key Responsibilities: Maintain exemplary customer service standards. Take proactive ownership of user problems and log all calls promptly. Efficiently coordinate with field engineers and various departments. Required Skills & Experience: Basic OS knowledge (Windows/Mac), networking, TCP/IP protocols. Minimum 1-2 years experience in a similar role. Proficiency in Remote Device Management, Office/Microsoft 365, and PC System Build. Desired Skills: Experience with CCTV, Access Control, and AV systems. Benefits Life Cover Training and Development Opportunities Ideal Candidate: We seek a team player with solid communication skills who is self-motivated, capable of meeting deadlines, and adept at troubleshooting issues. Interested? Please Click Apply Now! IT Help Desk Support Analyst.
Apr 30, 2024
Full time
IT Help Desk Support. Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support. You will be an IT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client systems and enhancing our client's reputation. Key Responsibilities: Maintain exemplary customer service standards. Take proactive ownership of user problems and log all calls promptly. Efficiently coordinate with field engineers and various departments. Required Skills & Experience: Basic OS knowledge (Windows/Mac), networking, TCP/IP protocols. Minimum 1-2 years experience in a similar role. Proficiency in Remote Device Management, Office/Microsoft 365, and PC System Build. Desired Skills: Experience with CCTV, Access Control, and AV systems. Benefits Life Cover Training and Development Opportunities Ideal Candidate: We seek a team player with solid communication skills who is self-motivated, capable of meeting deadlines, and adept at troubleshooting issues. Interested? Please Click Apply Now! IT Help Desk Support Analyst.
IT Cyber Security Analyst & Team Leader - CISSP or CySA+ or MSc Information Security Weymouth, Dorset, or London, South East UK or Stoke on Trent, Staffordshire 45,000pa + 5,000 Car Allowance, Hybrid & Flexi-Working & Training & Certifications Available Weymouth, Dorset, or London, South East UK, or Staffordshire + Hybrid and Flexible Working as Standard The Client: Are a well-known High St and Online retailer who are seeking a Senior IT Cyber Security Analyst who specialises in Microsoft / Wintel Servers and Virtualisation supporting a UK wide infrastructure. Objective: You will Lead 2 x Cyber Security Analysts, giving support to the Head of Cyber Security in delivering the Information Security service to the global business. You will lead all Cyber Security Operations function and be the first point of contact for technical information security related matters. Role Responsibilities: You will Lead 2 x Cyber Security Analysts, giving support to the Head of Cyber Security Act as the first point of action or escalation for the identification of security incidents and their investigation. Be responsible for the managed Security Operations Centre (SOC), Network Monitoring and Managed Detection and Response services and associated vendor relationships. Offer mentoring, advice and guidance to those in your Team Be the subject matter expert for technical security related queries, providing the Security Architect, IT Service and Delivery teams and business stakeholders with authoritative advice and defined security requirements. Be responsible for the Security Education and Awareness scheme. Ensure Cyber Security campaigns are conducted, and improvements implemented and ensure colleague queries around policies and requirements are appropriately answered in a timely manner. Be responsible for the Vulnerability Management process. Act on vulnerability information and conduct Cyber Security risk assessments and work with suppliers, partners, and internal teams to ensure security vulnerabilities are identified, assessed, and remediated in good time. Key Requirements you will need: In depth knowledge of Information Security concepts and principles, including cloud security capabilities. Experience with configuring and utilising security tooling, including SIEM, EDR, vulnerability scanners, CASB, network scanning, DLP. Hands-on IT experience with proven expertise in a previous Information Security role. Vendor management experience. A relevant intermediate or advanced Information Security based qualification (e.g. CISSP, CySA+, MSc Information Security) Ability to critically analyse information and make decisions based on judgement, knowledge, and experience. Business Knowledge: Knowledge of Retail and eCommerce is of great advantage but is not essential. Working knowledge of the Information Security elements of Data Protection regulations (e.g. GDPR, The Data Protection Act 2018) is essential. Knowledge of the NIST Cyber Security Framework is of advantage. Awareness of regulations that affect Retail, such as PCI DSS, is of great advantage but experience of maintaining compliance is not essential. CISSP or CySA+ or MSc Information Security Certifications will be advantageous. Call (phone number removed) today!
Apr 30, 2024
Full time
IT Cyber Security Analyst & Team Leader - CISSP or CySA+ or MSc Information Security Weymouth, Dorset, or London, South East UK or Stoke on Trent, Staffordshire 45,000pa + 5,000 Car Allowance, Hybrid & Flexi-Working & Training & Certifications Available Weymouth, Dorset, or London, South East UK, or Staffordshire + Hybrid and Flexible Working as Standard The Client: Are a well-known High St and Online retailer who are seeking a Senior IT Cyber Security Analyst who specialises in Microsoft / Wintel Servers and Virtualisation supporting a UK wide infrastructure. Objective: You will Lead 2 x Cyber Security Analysts, giving support to the Head of Cyber Security in delivering the Information Security service to the global business. You will lead all Cyber Security Operations function and be the first point of contact for technical information security related matters. Role Responsibilities: You will Lead 2 x Cyber Security Analysts, giving support to the Head of Cyber Security Act as the first point of action or escalation for the identification of security incidents and their investigation. Be responsible for the managed Security Operations Centre (SOC), Network Monitoring and Managed Detection and Response services and associated vendor relationships. Offer mentoring, advice and guidance to those in your Team Be the subject matter expert for technical security related queries, providing the Security Architect, IT Service and Delivery teams and business stakeholders with authoritative advice and defined security requirements. Be responsible for the Security Education and Awareness scheme. Ensure Cyber Security campaigns are conducted, and improvements implemented and ensure colleague queries around policies and requirements are appropriately answered in a timely manner. Be responsible for the Vulnerability Management process. Act on vulnerability information and conduct Cyber Security risk assessments and work with suppliers, partners, and internal teams to ensure security vulnerabilities are identified, assessed, and remediated in good time. Key Requirements you will need: In depth knowledge of Information Security concepts and principles, including cloud security capabilities. Experience with configuring and utilising security tooling, including SIEM, EDR, vulnerability scanners, CASB, network scanning, DLP. Hands-on IT experience with proven expertise in a previous Information Security role. Vendor management experience. A relevant intermediate or advanced Information Security based qualification (e.g. CISSP, CySA+, MSc Information Security) Ability to critically analyse information and make decisions based on judgement, knowledge, and experience. Business Knowledge: Knowledge of Retail and eCommerce is of great advantage but is not essential. Working knowledge of the Information Security elements of Data Protection regulations (e.g. GDPR, The Data Protection Act 2018) is essential. Knowledge of the NIST Cyber Security Framework is of advantage. Awareness of regulations that affect Retail, such as PCI DSS, is of great advantage but experience of maintaining compliance is not essential. CISSP or CySA+ or MSc Information Security Certifications will be advantageous. Call (phone number removed) today!
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 30, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Nottingham Community Housing Association Ltd
New Basford, Nottinghamshire
Service Desk Analyst Nottingham 28,063 - 31,083 per annum We have a fantastic opportunity for someone to join our Technology Services team as a Service Desk Analyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with their use of technology. From maintaining IT infrastructure to supporting software applications, we play a crucial role in driving the business forward. Role Overview: As a Service Desk Analyst, you will be responsible for delivering day-to-day operational support, offering 1st/2nd line ICT technical guidance on core software applications, hardware, network infrastructure, and VoIP systems in accordance with our Technology Support Policy. You will collaborate with the Service Desk team to investigate and resolve issues promptly, diagnose problems, troubleshoot, and ensure efficient resolution. Key Responsibilities: Provide technical advice and guidance to internal colleagues on various technology aspects. Diagnose, troubleshoot, and resolve problems with applications, printers, workstations, laptops, and mobile devices. Maintain and deploy colleague hardware. Collaborate with the team to find timely resolutions to issues. Work under pressure and manage multiple tasks simultaneously. Working/Shift Patterns: 35 hours per week, split between working from home and our office in Nottingham. We cover support hours from 08:30 am to 17:00 pm. You will need a valid UK driving license and access to your own vehicle as you may need to visit other sites from time to time. The role will be initially located at our Head Office at Pelham Avenue, Nottingham. NCHA are building a new Head Office on Farnborough Road in Clifton and the role will be based from there from late 2024. Ideal Candidate: We are seeking a candidate with: A passion for technology and working with people Enthusiastic "can-do" attitude with the ability to motivate others Strong teamwork skills and flexibility Previous experience on an IT service desk Good understanding of PC hardware, Microsoft Operating Systems, and applications Excellent communication skills for liaising with colleagues and stakeholders Join NCHA and be part of a team that values your contribution and offers a range of exciting benefits!
Apr 30, 2024
Full time
Service Desk Analyst Nottingham 28,063 - 31,083 per annum We have a fantastic opportunity for someone to join our Technology Services team as a Service Desk Analyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with their use of technology. From maintaining IT infrastructure to supporting software applications, we play a crucial role in driving the business forward. Role Overview: As a Service Desk Analyst, you will be responsible for delivering day-to-day operational support, offering 1st/2nd line ICT technical guidance on core software applications, hardware, network infrastructure, and VoIP systems in accordance with our Technology Support Policy. You will collaborate with the Service Desk team to investigate and resolve issues promptly, diagnose problems, troubleshoot, and ensure efficient resolution. Key Responsibilities: Provide technical advice and guidance to internal colleagues on various technology aspects. Diagnose, troubleshoot, and resolve problems with applications, printers, workstations, laptops, and mobile devices. Maintain and deploy colleague hardware. Collaborate with the team to find timely resolutions to issues. Work under pressure and manage multiple tasks simultaneously. Working/Shift Patterns: 35 hours per week, split between working from home and our office in Nottingham. We cover support hours from 08:30 am to 17:00 pm. You will need a valid UK driving license and access to your own vehicle as you may need to visit other sites from time to time. The role will be initially located at our Head Office at Pelham Avenue, Nottingham. NCHA are building a new Head Office on Farnborough Road in Clifton and the role will be based from there from late 2024. Ideal Candidate: We are seeking a candidate with: A passion for technology and working with people Enthusiastic "can-do" attitude with the ability to motivate others Strong teamwork skills and flexibility Previous experience on an IT service desk Good understanding of PC hardware, Microsoft Operating Systems, and applications Excellent communication skills for liaising with colleagues and stakeholders Join NCHA and be part of a team that values your contribution and offers a range of exciting benefits!
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Apr 30, 2024
Full time
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment. Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies To manage Internet Service Providers and inter-site connections To react to system alerts and trouble shoot, act upon or escalate as appropriate. To lead the roll-out of new applications, testing and evaluating new applications. To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc. To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time. Applicants experience: Proven experience in a similar role leveraging 365 and Entra technologies. Experience working to SLAs. In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory. Knowledgeable in network and server administration and support. Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required. Full UK driving licence Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
Apr 30, 2024
Full time
Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment. Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies To manage Internet Service Providers and inter-site connections To react to system alerts and trouble shoot, act upon or escalate as appropriate. To lead the roll-out of new applications, testing and evaluating new applications. To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc. To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time. Applicants experience: Proven experience in a similar role leveraging 365 and Entra technologies. Experience working to SLAs. In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory. Knowledgeable in network and server administration and support. Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required. Full UK driving licence Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.
CSOC Analyst About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: The CSOC Analyst role is part of the Cyber Security Operations Centre (CSOC) and sits within the Security & Networks area of Advania. The candidate will be an active player within the Cyber Security Operations Centre (CSOC) using a variety of SIEM and security toolsets to meet the requirements of the business and its customers. This is a hands-on role and requires a broad technical knowledge, skills and abilities. Although the focus is on Cyber Security, knowledge and/or experience of modern IT systems and infrastructure is advantageous to assist with the development and continuous improvement of the security platforms within Advania and its customer's environments. Responsibilities: Work within a multi-disciplined CSOC team identifying, owning, progressing and resolving security incidents. Perform the prompt and effective triage and investigation of security events and incidents applying sound problem solving methods to determine scope, urgency, and potential impact. Provide technical support for the identification and response to events or incidents of a suspicious or malicious nature, and apparent security breaches. Work with internal and external stakeholders to resolve computer security incidents and vulnerability compliance. Drive customer satisfaction and continuously seek to improve operational performance. Maintain a continuous understanding of the threat landscape with in-depth knowledge around threat actors, TTPs and vulnerabilities Qualifications & Experience: Essential: Demonstrable experience working with SIEM technology, preferably within a CSOC / SOC environment Demonstrable technical knowledge, skills and/or experience in intrusion analysis, and network and security investigation using a variety of security tools (EDR, DLP, AV, Snort, Wireshark, TCPdump etc.). Working knowledge and experience of core security and infrastructure technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS) Strong knowledge of understanding of multiple operating systems. Desired but not essential: One or more Microsoft security focused accreditations, SC-200 or AZ-500 Having achieved a BSc or MSc in Cyber Security incorporating Ethical Hacking, Digital Forensics or Information Security One or more of the following industry certifications: CEH, GCIA, GCIH, GSEC, Security+, GCTI Experience in secured cloud architectures (Azure, AWS) and engineering solutions An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS Shift Pattern This role has a shift pattern on a 4 day on / 4 day off rota. Early shift - 06:00 - 17:00 Late shift - 10:00 - 21:00 Night - 20:00 - 07:00 / 21:00 - 08:00 Click here for the list of benefits. This role requires eligibility to obtain security clearance (SC) , which requires UK citizenship and at least 5 years residency in the UK. If you have any questions on this requirement please ask the recruitment team during the process. This is a remote-first hybrid role. See here for details about our hybrid workstyle, although please note that night shifts can be worked from home. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
Apr 30, 2024
Full time
CSOC Analyst About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: The CSOC Analyst role is part of the Cyber Security Operations Centre (CSOC) and sits within the Security & Networks area of Advania. The candidate will be an active player within the Cyber Security Operations Centre (CSOC) using a variety of SIEM and security toolsets to meet the requirements of the business and its customers. This is a hands-on role and requires a broad technical knowledge, skills and abilities. Although the focus is on Cyber Security, knowledge and/or experience of modern IT systems and infrastructure is advantageous to assist with the development and continuous improvement of the security platforms within Advania and its customer's environments. Responsibilities: Work within a multi-disciplined CSOC team identifying, owning, progressing and resolving security incidents. Perform the prompt and effective triage and investigation of security events and incidents applying sound problem solving methods to determine scope, urgency, and potential impact. Provide technical support for the identification and response to events or incidents of a suspicious or malicious nature, and apparent security breaches. Work with internal and external stakeholders to resolve computer security incidents and vulnerability compliance. Drive customer satisfaction and continuously seek to improve operational performance. Maintain a continuous understanding of the threat landscape with in-depth knowledge around threat actors, TTPs and vulnerabilities Qualifications & Experience: Essential: Demonstrable experience working with SIEM technology, preferably within a CSOC / SOC environment Demonstrable technical knowledge, skills and/or experience in intrusion analysis, and network and security investigation using a variety of security tools (EDR, DLP, AV, Snort, Wireshark, TCPdump etc.). Working knowledge and experience of core security and infrastructure technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS) Strong knowledge of understanding of multiple operating systems. Desired but not essential: One or more Microsoft security focused accreditations, SC-200 or AZ-500 Having achieved a BSc or MSc in Cyber Security incorporating Ethical Hacking, Digital Forensics or Information Security One or more of the following industry certifications: CEH, GCIA, GCIH, GSEC, Security+, GCTI Experience in secured cloud architectures (Azure, AWS) and engineering solutions An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS Shift Pattern This role has a shift pattern on a 4 day on / 4 day off rota. Early shift - 06:00 - 17:00 Late shift - 10:00 - 21:00 Night - 20:00 - 07:00 / 21:00 - 08:00 Click here for the list of benefits. This role requires eligibility to obtain security clearance (SC) , which requires UK citizenship and at least 5 years residency in the UK. If you have any questions on this requirement please ask the recruitment team during the process. This is a remote-first hybrid role. See here for details about our hybrid workstyle, although please note that night shifts can be worked from home. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
At British Gas we are on a mission to transform the relationship our customers have with their homes. We are creating connected products that are powered by innovative technologies and brilliant services. We work with our customers to understand their needs, problems, and homes to constantly improve the services offered and help grow our business. To get where we're going, we have an exciting new opportunity for a Digital Product Owner Analyst . We are looking for someone who is analytical and innovative to manage part of our Installs portfolio and the associated channel performance. You will collaborate with other Product Owners/Analysts in eCommerce and our Digital Analysts. You'll also work closely with the Marketing, Pricing and commercial teams to deliver best-in-class conversion rates and optimisation activity. Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn't need to be a barrier. This role can be mostly based at home with flexibility required to attend occasional meetings at our Centrica sites. What will you do? Optimising customer acquisition and retention via our content, sales pages and journeys. Ensuring great customer and business outcomes are being achieved, specifically Shop to buy conversion, volume vs. value, AOV/NPV and NPS. Knowing the Installs inside and out, including working with Analysts to set up, manage and analyse performance data. Including leveraging qualitative and quantitative data with a test-and-learn culture to drive quick decision-making. Establish and communicate a product roadmap and OKRs for specific areas of the estate. Review competitor strategies and new solutions, assess potential partnerships or competitive threats. Continuously seek customer feedback and service improvements to resolve pain points to maintain a market leading net promoter score. Work with Commercial business to deliver solutions that are scalable, flexible and designed to be built once but used repeatedly. Work with support teams to understand regulatory, legal, new product launches and go-to-market. Cultivate an environment of transparency and trust, where your colleagues and squads feel empowered to share ideas, be challenged and fulfil their potential. Who are we looking for? Experience in a commercially focused Product Ownership/eCommerce role. Good understanding of Conversion Rate Optimisation and of experience achieving challenging outcomes in a Digital environment. Good understanding of Customer testing, both quantitative and qualitative. Including User Testing, Surveying, A/B testing and MVTs. A good understanding of SEO and digital marketing (PPC, Display, Social, VOD). Experience of the Adobe suite (specifically Analytics and Target) and CRM tools (Salesforce experience preferred) would be advantageous. Experience working in an agile environment. Key Competencies/Core Capabilities required to perform the role: Great stakeholder management, collaboration and communication skills. Performance focused, comfortable with uncertainty and ability to rapidly switch focus. Strong sense of ownership and personal responsibility for driving commercial performance of digital channels. Passion and a willingness to challenge and push for what you think is right. A genuine enthusiasm for problem solving and product development. We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women. Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events. We have tailored our well-being & benefits package around our employees as follows; Competitive salary and bonus potential Employee Energy Allowance at 15% of the government price cap Pension scheme Company Funded Healthcare Plan 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance We are committed to creating a cleaner and greener future. And we're making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
Apr 30, 2024
Full time
At British Gas we are on a mission to transform the relationship our customers have with their homes. We are creating connected products that are powered by innovative technologies and brilliant services. We work with our customers to understand their needs, problems, and homes to constantly improve the services offered and help grow our business. To get where we're going, we have an exciting new opportunity for a Digital Product Owner Analyst . We are looking for someone who is analytical and innovative to manage part of our Installs portfolio and the associated channel performance. You will collaborate with other Product Owners/Analysts in eCommerce and our Digital Analysts. You'll also work closely with the Marketing, Pricing and commercial teams to deliver best-in-class conversion rates and optimisation activity. Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn't need to be a barrier. This role can be mostly based at home with flexibility required to attend occasional meetings at our Centrica sites. What will you do? Optimising customer acquisition and retention via our content, sales pages and journeys. Ensuring great customer and business outcomes are being achieved, specifically Shop to buy conversion, volume vs. value, AOV/NPV and NPS. Knowing the Installs inside and out, including working with Analysts to set up, manage and analyse performance data. Including leveraging qualitative and quantitative data with a test-and-learn culture to drive quick decision-making. Establish and communicate a product roadmap and OKRs for specific areas of the estate. Review competitor strategies and new solutions, assess potential partnerships or competitive threats. Continuously seek customer feedback and service improvements to resolve pain points to maintain a market leading net promoter score. Work with Commercial business to deliver solutions that are scalable, flexible and designed to be built once but used repeatedly. Work with support teams to understand regulatory, legal, new product launches and go-to-market. Cultivate an environment of transparency and trust, where your colleagues and squads feel empowered to share ideas, be challenged and fulfil their potential. Who are we looking for? Experience in a commercially focused Product Ownership/eCommerce role. Good understanding of Conversion Rate Optimisation and of experience achieving challenging outcomes in a Digital environment. Good understanding of Customer testing, both quantitative and qualitative. Including User Testing, Surveying, A/B testing and MVTs. A good understanding of SEO and digital marketing (PPC, Display, Social, VOD). Experience of the Adobe suite (specifically Analytics and Target) and CRM tools (Salesforce experience preferred) would be advantageous. Experience working in an agile environment. Key Competencies/Core Capabilities required to perform the role: Great stakeholder management, collaboration and communication skills. Performance focused, comfortable with uncertainty and ability to rapidly switch focus. Strong sense of ownership and personal responsibility for driving commercial performance of digital channels. Passion and a willingness to challenge and push for what you think is right. A genuine enthusiasm for problem solving and product development. We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women. Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events. We have tailored our well-being & benefits package around our employees as follows; Competitive salary and bonus potential Employee Energy Allowance at 15% of the government price cap Pension scheme Company Funded Healthcare Plan 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance We are committed to creating a cleaner and greener future. And we're making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
Please note this role does not offer sponsorship. Job Description: IT Technical Support Analyst Oxford Full Time If you have previously applied for this position, please don't apply. About our team Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's civil helicopter hub. We offer extensive expertise in helicopter sales, bespoke completions, maintenance, and spares support. Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technical support, maintenance, training, and spares supply for both civil and military applications. Description/Overall Purpose of the Job As an IT Technical Support Analyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions. You will serve as the primary point of contact for all help desk requests and incidents. Main Responsibilities - Providing face-to-face, telephone, and email support. - Purchasing, configuring, installing, and maintaining desktop and laptop PCs. - Supporting telephone systems and configuring telephone handsets. - Assisting with audiovisual equipment, projectors, and video conference facilities. - Managing issue resolution, problem-solving, service requests, and changes through the help desk tool. - Conducting audits of computers to ensure software authorisation and licensing compliance. - Maintaining an inventory/database of IT hardware and software. - Liaising with third-party IT support companies and vendors. - Providing support to other offices as required. - Undertaking any other IM or IM Admin related tasks. - Adhering to defined standards and procedures. Knowledge and Skills Essential - Strong expertise in supporting Windows-based PCs and servers. - Previous experience in a first-line support role. - Proficiency in Windows Desktop (Enterprise), MS Office & MS Products, and Google G-Suite. Desirable - Familiarity with Windows Server, MS Exchange, Firewalls (Checkpoint, PALO ALTO), Active Directory, Networking, Telephony, IT Security, Vitalisation (VMware), MDM Platforms, and Mobile Phone Support (iOS & Android). Education, Qualifications, or Training Essential - A qualification in IT (A+ or MCSE). - Proven experience in a technical support environment. - Ability to obtain SC Clearance. Desirable - Degree in computer science or related field. - Working knowledge of other IT operating systems. - Experience in a secure environment. About You - Ability to work independently. - Proficient in troubleshooting and problem resolution. - Strong written and verbal communication skills. - Additional Requirements - Must be eligible for DBS Security Clearance and SC Clearance. - Applicants must meet all requirements of Export Compliance Regulations. Data Protection By submitting your CV or application, you consent to us using and storing information about you for monitoring purposes related to your application or future employment. This information will only be used by us. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. This job requires awareness of potential compliance risks and a commitment to acting with integrity as the foundation for our company's success, reputation, and sustainable growth.
Apr 30, 2024
Full time
Please note this role does not offer sponsorship. Job Description: IT Technical Support Analyst Oxford Full Time If you have previously applied for this position, please don't apply. About our team Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's civil helicopter hub. We offer extensive expertise in helicopter sales, bespoke completions, maintenance, and spares support. Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technical support, maintenance, training, and spares supply for both civil and military applications. Description/Overall Purpose of the Job As an IT Technical Support Analyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions. You will serve as the primary point of contact for all help desk requests and incidents. Main Responsibilities - Providing face-to-face, telephone, and email support. - Purchasing, configuring, installing, and maintaining desktop and laptop PCs. - Supporting telephone systems and configuring telephone handsets. - Assisting with audiovisual equipment, projectors, and video conference facilities. - Managing issue resolution, problem-solving, service requests, and changes through the help desk tool. - Conducting audits of computers to ensure software authorisation and licensing compliance. - Maintaining an inventory/database of IT hardware and software. - Liaising with third-party IT support companies and vendors. - Providing support to other offices as required. - Undertaking any other IM or IM Admin related tasks. - Adhering to defined standards and procedures. Knowledge and Skills Essential - Strong expertise in supporting Windows-based PCs and servers. - Previous experience in a first-line support role. - Proficiency in Windows Desktop (Enterprise), MS Office & MS Products, and Google G-Suite. Desirable - Familiarity with Windows Server, MS Exchange, Firewalls (Checkpoint, PALO ALTO), Active Directory, Networking, Telephony, IT Security, Vitalisation (VMware), MDM Platforms, and Mobile Phone Support (iOS & Android). Education, Qualifications, or Training Essential - A qualification in IT (A+ or MCSE). - Proven experience in a technical support environment. - Ability to obtain SC Clearance. Desirable - Degree in computer science or related field. - Working knowledge of other IT operating systems. - Experience in a secure environment. About You - Ability to work independently. - Proficient in troubleshooting and problem resolution. - Strong written and verbal communication skills. - Additional Requirements - Must be eligible for DBS Security Clearance and SC Clearance. - Applicants must meet all requirements of Export Compliance Regulations. Data Protection By submitting your CV or application, you consent to us using and storing information about you for monitoring purposes related to your application or future employment. This information will only be used by us. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. This job requires awareness of potential compliance risks and a commitment to acting with integrity as the foundation for our company's success, reputation, and sustainable growth.
1st/2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with virtualization, MDM platforms, and mobile phone support Bachelor's degree in computer science or related field Experience in a secure environment is a plus This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're interested in this opportunity, please submit your CV via the link provided Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.
Apr 30, 2024
Full time
1st/2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with virtualization, MDM platforms, and mobile phone support Bachelor's degree in computer science or related field Experience in a secure environment is a plus This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're interested in this opportunity, please submit your CV via the link provided Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.
IT Help Desk Support. Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support. You will be an IT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client systems and enhancing our client's reputation. Key Responsibilities: Maintain exemplary customer service standards. Take proactive ownership of user problems and log all calls promptly. Efficiently coordinate with field engineers and various departments. Required Skills & Experience: Basic OS knowledge (Windows/Mac), networking, TCP/IP protocols. Minimum 1-2 years experience in a similar role. Proficiency in Remote Device Management, Office/Microsoft 365, and PC System Build. Desired Skills: Experience with CCTV, Access Control, and AV systems. Benefits Life Cover Training and Development Opportunities Ideal Candidate: We seek a team player with solid communication skills who is self-motivated, capable of meeting deadlines, and adept at troubleshooting issues. Interested? Please Click Apply Now! IT Help Desk Support Analyst.
Apr 30, 2024
Full time
IT Help Desk Support. Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support. You will be an IT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client systems and enhancing our client's reputation. Key Responsibilities: Maintain exemplary customer service standards. Take proactive ownership of user problems and log all calls promptly. Efficiently coordinate with field engineers and various departments. Required Skills & Experience: Basic OS knowledge (Windows/Mac), networking, TCP/IP protocols. Minimum 1-2 years experience in a similar role. Proficiency in Remote Device Management, Office/Microsoft 365, and PC System Build. Desired Skills: Experience with CCTV, Access Control, and AV systems. Benefits Life Cover Training and Development Opportunities Ideal Candidate: We seek a team player with solid communication skills who is self-motivated, capable of meeting deadlines, and adept at troubleshooting issues. Interested? Please Click Apply Now! IT Help Desk Support Analyst.
Senior Threat Intelligence Analyst About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: As a Senior Cyber Threat Intelligence Analyst, you will be responsible for the day-today delivery of Cyber Threat Intelligence to clients spanning multiple industries, as well as leadership and coaching of junior analysts, and ongoing development of our service. This is a hands-on role and requires both a broad technical knowledge of Cyber Security, as well as specific focused knowledge of CTI tools and processes. Knowledge and/or experience of modern IT Systems, particularly Microsoft solutions and network infrastructure is advantageous. Responsibilities: Proactively research and analyse emerging cyber threats, malware variants, and attacker Tactics, Techniques, and Procedures (TTPs) from various open and closed sources, including threat intelligence feeds, dark web monitoring, and open-source reporting. Develop and maintain comprehensive threat intelligence reports and briefings tailored for technical and non-technical audiences, translating complex information into actionable insights for informed decision-making. Lead or participate in incident response activities, including investigation, analysis of evidence, and collaboration with other teams like IT operations and forensics. Conduct advanced threat hunting to proactively identify hidden threats within the organisation's network, utilising advanced tools and techniques. Participate in vulnerability management activities, collaborating with the vulnerability management team to prioritise and remediate critical vulnerabilities identified through intelligence gathering and risk assessments. Contribute to the development and implementation of comprehensive security policies and procedures to strengthen the organisation's overall cyber defence posture. Stay up to date with the latest cyber security trends and developments through continuous learning and participation in industry conferences and training programs. Mentor and support junior cyber security analysts within the team. Analyse large volumes of complex data from security tools, logs, and incident reports to identify potential threats and assess their risk level. Professional Experience: Demonstrable understanding of the Cybersecurity Ecosystem and Infrastructure Technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS). Experience in secured cloud architectures (Azure, AWS, or similar) and engineering solutions. An understanding of operating systems and their programming interfaces such as UNIX Shell and PowerShell. Experience with scripting languages (Python, Bash) and familiarity with APIs beneficial. An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS. Experience leading teams and providing deputy support to Management. Experience designing a service, reviewing effectiveness of services, procurement, or business project work. Qualifications: One or more of the following industry certifications: SANS301/SANS401/FOR578, Crest CRTIA/CCTIM, Security+, or similar. Ideally a BSc or MSc in Cyber Security, preferably including modules on Ethical Hacking, Digital Forensics, Information Security or Threat Intelligence Please note you need to be eligible to undergo the Security Clearance process for this position. This means you will need to be a British national with 5 years residency in the UK. Click here for the list of benefits. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
Apr 30, 2024
Full time
Senior Threat Intelligence Analyst About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: As a Senior Cyber Threat Intelligence Analyst, you will be responsible for the day-today delivery of Cyber Threat Intelligence to clients spanning multiple industries, as well as leadership and coaching of junior analysts, and ongoing development of our service. This is a hands-on role and requires both a broad technical knowledge of Cyber Security, as well as specific focused knowledge of CTI tools and processes. Knowledge and/or experience of modern IT Systems, particularly Microsoft solutions and network infrastructure is advantageous. Responsibilities: Proactively research and analyse emerging cyber threats, malware variants, and attacker Tactics, Techniques, and Procedures (TTPs) from various open and closed sources, including threat intelligence feeds, dark web monitoring, and open-source reporting. Develop and maintain comprehensive threat intelligence reports and briefings tailored for technical and non-technical audiences, translating complex information into actionable insights for informed decision-making. Lead or participate in incident response activities, including investigation, analysis of evidence, and collaboration with other teams like IT operations and forensics. Conduct advanced threat hunting to proactively identify hidden threats within the organisation's network, utilising advanced tools and techniques. Participate in vulnerability management activities, collaborating with the vulnerability management team to prioritise and remediate critical vulnerabilities identified through intelligence gathering and risk assessments. Contribute to the development and implementation of comprehensive security policies and procedures to strengthen the organisation's overall cyber defence posture. Stay up to date with the latest cyber security trends and developments through continuous learning and participation in industry conferences and training programs. Mentor and support junior cyber security analysts within the team. Analyse large volumes of complex data from security tools, logs, and incident reports to identify potential threats and assess their risk level. Professional Experience: Demonstrable understanding of the Cybersecurity Ecosystem and Infrastructure Technologies (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS). Experience in secured cloud architectures (Azure, AWS, or similar) and engineering solutions. An understanding of operating systems and their programming interfaces such as UNIX Shell and PowerShell. Experience with scripting languages (Python, Bash) and familiarity with APIs beneficial. An awareness of cyber security related standards and regulations, for example, NIST, CIS, ISO 27001 and PCI DSS. Experience leading teams and providing deputy support to Management. Experience designing a service, reviewing effectiveness of services, procurement, or business project work. Qualifications: One or more of the following industry certifications: SANS301/SANS401/FOR578, Crest CRTIA/CCTIM, Security+, or similar. Ideally a BSc or MSc in Cyber Security, preferably including modules on Ethical Hacking, Digital Forensics, Information Security or Threat Intelligence Please note you need to be eligible to undergo the Security Clearance process for this position. This means you will need to be a British national with 5 years residency in the UK. Click here for the list of benefits. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
Information Security Analyst Up to 53,000 per annum plus benefits This is remote based role but ideally looking for someone close to West Midlands or West Yorkshire as these are the two UK offices PLEASE NOTE Due to the volume we will receive on this role please do not call to follow up on your application. You will receive confirmation your CV has been received and we will be in touch within 7 days if you are shortlisted. This superb international FinTech corporate with UK offices in the West Midlands and West Yorkshire are seeking an Information Security Analyst to join their skilled Security Team, responsible for protecting the organisations IT systems and Data. This is a permanent role with a base salary up to 53,000 per annum plus benefits. The role can be home based but you will need to live within a commutable distance of their offices in either Solihull or Halifax. This role involves monitoring, analysing, and reporting on the performance of the security controls and security tooling that have been implemented in the Organisation. By utilising the security tools the business has implemented, the Information Security Analyst will be responsible for ensuring that these tools are being utilised correctly, providing the necessary management information (MI) and using this MI to produce regular reports to senior management. The Information Security Analyst will also provide support to the necessary business functions in responding to security incidents, implementing security measures, and ensuring compliance with security policies and regulations. Key Responsibilities will include: Configure and manage security tolls and technologies to monitor and defend against cyber threats Generate reports on security vulnerabilities and compliance status for management Collaborate with IT Teams to integrate security controls into infrastructure and applications Monitor security alerts and incidents, investigate security breaches, and implement incident response procedures Analyse security incidents to identify root causes and recommend corrective actions Provide security guidance and support to IT teams and business units Stay up to date on emerging security threats, vulnerabilities, and technologies Conduct security assessments and audits to identify vulnerabilities and weaknesses in systems and networks Skills and experience required: You must have previous experience working within a Cyber Security or Information Security role A sound understanding the cyber security landscape Understanding of regulatory compliance requirements such as GDPR, ISO27001, or PCI DSS (Payment Card Industry Data Security Standard) Experience with security tools such as SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection/Prevention System), and malware protection Developing security reporting packs for differing targeted audiences Knowledge of risk assessment tools, technologies and methods Ability to communicate security issues to peers and management Strong knowledge of networking protocols, operating systems, and security technologies Excellent analytical and problem-solving skills Strong communication and teamwork skills Ability to work independently and prioritize tasks in a fast-paced environment Experience with cloud security principles and technologies (e.g., AWS, Azure)
Apr 30, 2024
Full time
Information Security Analyst Up to 53,000 per annum plus benefits This is remote based role but ideally looking for someone close to West Midlands or West Yorkshire as these are the two UK offices PLEASE NOTE Due to the volume we will receive on this role please do not call to follow up on your application. You will receive confirmation your CV has been received and we will be in touch within 7 days if you are shortlisted. This superb international FinTech corporate with UK offices in the West Midlands and West Yorkshire are seeking an Information Security Analyst to join their skilled Security Team, responsible for protecting the organisations IT systems and Data. This is a permanent role with a base salary up to 53,000 per annum plus benefits. The role can be home based but you will need to live within a commutable distance of their offices in either Solihull or Halifax. This role involves monitoring, analysing, and reporting on the performance of the security controls and security tooling that have been implemented in the Organisation. By utilising the security tools the business has implemented, the Information Security Analyst will be responsible for ensuring that these tools are being utilised correctly, providing the necessary management information (MI) and using this MI to produce regular reports to senior management. The Information Security Analyst will also provide support to the necessary business functions in responding to security incidents, implementing security measures, and ensuring compliance with security policies and regulations. Key Responsibilities will include: Configure and manage security tolls and technologies to monitor and defend against cyber threats Generate reports on security vulnerabilities and compliance status for management Collaborate with IT Teams to integrate security controls into infrastructure and applications Monitor security alerts and incidents, investigate security breaches, and implement incident response procedures Analyse security incidents to identify root causes and recommend corrective actions Provide security guidance and support to IT teams and business units Stay up to date on emerging security threats, vulnerabilities, and technologies Conduct security assessments and audits to identify vulnerabilities and weaknesses in systems and networks Skills and experience required: You must have previous experience working within a Cyber Security or Information Security role A sound understanding the cyber security landscape Understanding of regulatory compliance requirements such as GDPR, ISO27001, or PCI DSS (Payment Card Industry Data Security Standard) Experience with security tools such as SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection/Prevention System), and malware protection Developing security reporting packs for differing targeted audiences Knowledge of risk assessment tools, technologies and methods Ability to communicate security issues to peers and management Strong knowledge of networking protocols, operating systems, and security technologies Excellent analytical and problem-solving skills Strong communication and teamwork skills Ability to work independently and prioritize tasks in a fast-paced environment Experience with cloud security principles and technologies (e.g., AWS, Azure)
IT Cyber Security Manager Surrey - Hybrid Working My client is a leading financial services organisation based in Surrey who are recruiting for a IT Cyber Security Manager As a IT Cyber Security Manager, you will Provide Security Input for projects in a Digital Transformation Programme as well as establish and maintain cyber security policies and procedures. Own threat management and response. Manage and mentor the cyber security team. Manage Security tooling risks and processes. Own vulnerability management through the whole lifecycle from internal and external monitoring and identification to remediation and reporting. IT Cyber Security Manager Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays As a IT Cyber Security Manager, you will perform the following tasks: Establish and maintain robust cyber security policies, playbooks, and procedures, ensuring compliance with regulatory requirements industry standards and the Cyber Security Strategy. Identify, evaluate, and mitigate cyber threats. Lead incident response activities and investigations into security breaches. Conduct regular risk assessments, audits, and testing of the security infrastructure to identify vulnerabilities and implement necessary improvements. Act as the escalation point on monitoring of corporate environment to identify security issues or incidents (Threat Hunting) Manage and mentor the security analyst, (monitoring, Investigation, root cause analysis of Security alerts from multiple information sources. Including, but not limited to Darktrace, LogPoint, WithSecure, Mimecast, while ensuring the team stays relevant to the latest Cyber Security trends and technologies. Introduce processes to maintain the integrity and protection of corporate and customer data. Responsible for managing the business IT vulnerabilities and provide to the service desk team, paths to remediation, through the whole lifecycle to ensure safety and compliance for the business. Investigate and analyse escalated security matters, identify methods and solutions in response to security related queries including the ones, submitted by end users. Perform root cause analysis of security incidents and participate in post-incident reviews to provide practical recommendations for improving the organisation's threat detection and incident response capabilities and overall security posture Perform malware analysis and digital forensics where appropriate Drive internal phishing campaigns (KnowBe4 platform) and work with management and HR - Training to raise Cyber awareness within the corporate environment, (new hire inductions, periodic training, etc) Own maintenance, renewal and distribution of SSL Certificates Manage and own the process of achieving and maintaining Security related certifications (CE+, PCI, etc) Ensure readiness, appropriate versioning and health, of the security systems used on security operations Identify and promote continual service improvement of all cyber security systems and procedures Share knowledge with and cross-train other members of the other IT teams IT Cyber Security Manager Documentation & Reporting: Assist in development of company-wide best practices for Cyber Security Document all security alerts, incidents and actions taken for both internal and regulatory use Contribute to maintenance of Cyber Security Operations Manual Manage cyber security actions in audits, cyber security exercises and provide supporting documentation Provide cyber security related reporting dashboards for use at different levels within the business (Regulatory, Board updates, Vulnerabilities, etc) IT Cyber Security Manager Key Skills & Experience: At least 5 year experience in a similar Cyber/IT Security/InfoSec based role Experience in a wide range of Cyber Security areas. Experience with security tool sets (SIEM, FIM, EDR, NDR) The ability to contextualise, categorise and prioritise security events, incidents, and alerts Knowledge of security framework and standards implementation (NiST, ISO27001, PCI-DSS, etc) Demonstrable passion and enthusiasm for security, including the ability to keep current with the latest threats, technologies, and trends Thorough understanding of adversarial tactics, techniques, and procedures Knowledge of security related skills within infrastructure, cloud, virtualisation and network concepts and technologies, particularly in a Microsoft-centric environment (Defender for Cloud, Cloud apps, Security scores, Purview including Data classification and retention, Identity Management, and conditional Access) Strong attention to detail with an analytical mindset and the ability to spot and investigate anomalous behaviour Strong Communication skills and the ability to communicate and present at all levels IT Cyber Security Manager Technologies involved: SIEM - Logpoint Automated Intrusion and response - Darktrace AntiVirus / Malware detection Email Filtering & Web Security - Mimecast FIM - Tripwire VMware & VDI Horizon Windows Environment Microsoft Azure & O365 (Purview, IAM, PIM, Defender for cloud, cloud apps, endpoint) AWS WAF Duo Multifactor Authentication IT Cyber Security Manager Additional points if: CISSP Experience in financial sector or other highly regulated environment Experience and understanding of Network Security Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 30, 2024
Full time
IT Cyber Security Manager Surrey - Hybrid Working My client is a leading financial services organisation based in Surrey who are recruiting for a IT Cyber Security Manager As a IT Cyber Security Manager, you will Provide Security Input for projects in a Digital Transformation Programme as well as establish and maintain cyber security policies and procedures. Own threat management and response. Manage and mentor the cyber security team. Manage Security tooling risks and processes. Own vulnerability management through the whole lifecycle from internal and external monitoring and identification to remediation and reporting. IT Cyber Security Manager Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays As a IT Cyber Security Manager, you will perform the following tasks: Establish and maintain robust cyber security policies, playbooks, and procedures, ensuring compliance with regulatory requirements industry standards and the Cyber Security Strategy. Identify, evaluate, and mitigate cyber threats. Lead incident response activities and investigations into security breaches. Conduct regular risk assessments, audits, and testing of the security infrastructure to identify vulnerabilities and implement necessary improvements. Act as the escalation point on monitoring of corporate environment to identify security issues or incidents (Threat Hunting) Manage and mentor the security analyst, (monitoring, Investigation, root cause analysis of Security alerts from multiple information sources. Including, but not limited to Darktrace, LogPoint, WithSecure, Mimecast, while ensuring the team stays relevant to the latest Cyber Security trends and technologies. Introduce processes to maintain the integrity and protection of corporate and customer data. Responsible for managing the business IT vulnerabilities and provide to the service desk team, paths to remediation, through the whole lifecycle to ensure safety and compliance for the business. Investigate and analyse escalated security matters, identify methods and solutions in response to security related queries including the ones, submitted by end users. Perform root cause analysis of security incidents and participate in post-incident reviews to provide practical recommendations for improving the organisation's threat detection and incident response capabilities and overall security posture Perform malware analysis and digital forensics where appropriate Drive internal phishing campaigns (KnowBe4 platform) and work with management and HR - Training to raise Cyber awareness within the corporate environment, (new hire inductions, periodic training, etc) Own maintenance, renewal and distribution of SSL Certificates Manage and own the process of achieving and maintaining Security related certifications (CE+, PCI, etc) Ensure readiness, appropriate versioning and health, of the security systems used on security operations Identify and promote continual service improvement of all cyber security systems and procedures Share knowledge with and cross-train other members of the other IT teams IT Cyber Security Manager Documentation & Reporting: Assist in development of company-wide best practices for Cyber Security Document all security alerts, incidents and actions taken for both internal and regulatory use Contribute to maintenance of Cyber Security Operations Manual Manage cyber security actions in audits, cyber security exercises and provide supporting documentation Provide cyber security related reporting dashboards for use at different levels within the business (Regulatory, Board updates, Vulnerabilities, etc) IT Cyber Security Manager Key Skills & Experience: At least 5 year experience in a similar Cyber/IT Security/InfoSec based role Experience in a wide range of Cyber Security areas. Experience with security tool sets (SIEM, FIM, EDR, NDR) The ability to contextualise, categorise and prioritise security events, incidents, and alerts Knowledge of security framework and standards implementation (NiST, ISO27001, PCI-DSS, etc) Demonstrable passion and enthusiasm for security, including the ability to keep current with the latest threats, technologies, and trends Thorough understanding of adversarial tactics, techniques, and procedures Knowledge of security related skills within infrastructure, cloud, virtualisation and network concepts and technologies, particularly in a Microsoft-centric environment (Defender for Cloud, Cloud apps, Security scores, Purview including Data classification and retention, Identity Management, and conditional Access) Strong attention to detail with an analytical mindset and the ability to spot and investigate anomalous behaviour Strong Communication skills and the ability to communicate and present at all levels IT Cyber Security Manager Technologies involved: SIEM - Logpoint Automated Intrusion and response - Darktrace AntiVirus / Malware detection Email Filtering & Web Security - Mimecast FIM - Tripwire VMware & VDI Horizon Windows Environment Microsoft Azure & O365 (Purview, IAM, PIM, Defender for cloud, cloud apps, endpoint) AWS WAF Duo Multifactor Authentication IT Cyber Security Manager Additional points if: CISSP Experience in financial sector or other highly regulated environment Experience and understanding of Network Security Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
IT Support Analyst 1st/2nd Line sought by leading asset management company based in west London. Inside Ir35 - 5 Days per week onsite Providing end user support for all employees within the London office and support for remote users Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion; Providing IT and AV support to high profile clients and meetings; Deployment and administration of hardware, software and mobile technologies (iPhone/iPad); Maintaining records for iPhone/Mobile (inventory and billing); Undertaking practical and administrative tasks involved in joiners and leavers' processes; Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations; Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room Ad hoc project work when required and provide day to day support; and Possible international travel on an ad hoc basis. Qualifications and skills The successful candidate will have a minimum of 3 years' experience providing support in an IT environment. Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation. Understanding of data protection and information security requirements; Excellent interpersonal and communication skills - articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies; Ability to prioritise, meet tight deadlines and work under pressure; Ability to work collaboratively as part of a team, and be punctual and reliable; Excellent problem solving and root cause analysis capabilities; Ability to maintain high standards of professional and ethical conduct Technical skills:Essential Microsoft Office Outlook 365 Apple iOS (iPhone, iPad etc.) Desirable Active Directory Microsoft Windows Basic networking skills, cabling, patching, wireless PC Deployment process / SCCM ServiceNow Please apply within for further details or call on Alex ReederHarvey Nash Finance & Banking
Apr 30, 2024
Full time
IT Support Analyst 1st/2nd Line sought by leading asset management company based in west London. Inside Ir35 - 5 Days per week onsite Providing end user support for all employees within the London office and support for remote users Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion; Providing IT and AV support to high profile clients and meetings; Deployment and administration of hardware, software and mobile technologies (iPhone/iPad); Maintaining records for iPhone/Mobile (inventory and billing); Undertaking practical and administrative tasks involved in joiners and leavers' processes; Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations; Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room Ad hoc project work when required and provide day to day support; and Possible international travel on an ad hoc basis. Qualifications and skills The successful candidate will have a minimum of 3 years' experience providing support in an IT environment. Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation. Understanding of data protection and information security requirements; Excellent interpersonal and communication skills - articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies; Ability to prioritise, meet tight deadlines and work under pressure; Ability to work collaboratively as part of a team, and be punctual and reliable; Excellent problem solving and root cause analysis capabilities; Ability to maintain high standards of professional and ethical conduct Technical skills:Essential Microsoft Office Outlook 365 Apple iOS (iPhone, iPad etc.) Desirable Active Directory Microsoft Windows Basic networking skills, cabling, patching, wireless PC Deployment process / SCCM ServiceNow Please apply within for further details or call on Alex ReederHarvey Nash Finance & Banking
Information Security Analyst Permanent Oldham, Greater Manchester (Hybrid) £40k - £45k + Excellent Benefits We have a very exciting opportunity for an Information Security Analyst based at our client site in Oldham, Greater Manchester. This is a fantastic role managing our client's Information and Cyber Security Controls and procedures across Europe. Reporting to the CISO & Head of IT, the role will require in-depth understanding of Information Security, technology architecture and business security. This is a great opportunity for someone looking to further establish their IT Security knowledge and skills in an environment that provides autonomy and support in equal measure. Role To create, administer & maintain policies, standards and templates, following ISO27001, CIS and NIST best practises; creation and upkeep of Incident Response Plans, Disaster Recovery, Business Continuity, along with the planning and execution of tabletop exercises to test the robustness of these policies. Plan for disaster recovery and create contingency plans in the event of any security breaches. Act as DPO Ambassador for the group DPO; liaising with stakeholders across the business, aiding in the creation ROPAs and engaging with the Bpost privacy network group. Coordinated analysis of identified vulnerabilities and patch releases to ensure a risk-based approach is taken for remediation. Investigate security alerts and provide incident response. Monitor and maintain identity and access management. Liaise with stakeholders, up to C-level in relation to cyber security issues and provide future recommendations. Experience 1-2yrs experience of implementing ISMS and cybersecurity best practises and certifications such as ISO27001, Cyber Essentials, NIST, CIS or PCI. Awareness of GDPR (General Data Protection Regulation) framework and best practises. A broad understanding of the current cybersecurity threat landscape, existing and emerging technologies. An understanding of the principles of physical, virtual and cloud architectures (IaaS, SaaS, PaaS) for systems and networks. Good knowledge of ITIL service management processes. Qualys Vulnerability Scanning. Recognised Information Security qualification (Security+, CISSP or similar). A broad range of technology experience (Private and Public cloud Infrastructure, Networking (Cisco, Fortinet), Microsoft, Linux etc).
Apr 29, 2024
Full time
Information Security Analyst Permanent Oldham, Greater Manchester (Hybrid) £40k - £45k + Excellent Benefits We have a very exciting opportunity for an Information Security Analyst based at our client site in Oldham, Greater Manchester. This is a fantastic role managing our client's Information and Cyber Security Controls and procedures across Europe. Reporting to the CISO & Head of IT, the role will require in-depth understanding of Information Security, technology architecture and business security. This is a great opportunity for someone looking to further establish their IT Security knowledge and skills in an environment that provides autonomy and support in equal measure. Role To create, administer & maintain policies, standards and templates, following ISO27001, CIS and NIST best practises; creation and upkeep of Incident Response Plans, Disaster Recovery, Business Continuity, along with the planning and execution of tabletop exercises to test the robustness of these policies. Plan for disaster recovery and create contingency plans in the event of any security breaches. Act as DPO Ambassador for the group DPO; liaising with stakeholders across the business, aiding in the creation ROPAs and engaging with the Bpost privacy network group. Coordinated analysis of identified vulnerabilities and patch releases to ensure a risk-based approach is taken for remediation. Investigate security alerts and provide incident response. Monitor and maintain identity and access management. Liaise with stakeholders, up to C-level in relation to cyber security issues and provide future recommendations. Experience 1-2yrs experience of implementing ISMS and cybersecurity best practises and certifications such as ISO27001, Cyber Essentials, NIST, CIS or PCI. Awareness of GDPR (General Data Protection Regulation) framework and best practises. A broad understanding of the current cybersecurity threat landscape, existing and emerging technologies. An understanding of the principles of physical, virtual and cloud architectures (IaaS, SaaS, PaaS) for systems and networks. Good knowledge of ITIL service management processes. Qualys Vulnerability Scanning. Recognised Information Security qualification (Security+, CISSP or similar). A broad range of technology experience (Private and Public cloud Infrastructure, Networking (Cisco, Fortinet), Microsoft, Linux etc).
Job Description We're looking for a Development DBA to join our IT Systems Integration team in Leighton Buzzard or Milton Keynes supporting our business and IT departments. This role will be an expansion to an already existing well established team of DBAs/Engineers and Analysts ready to support the Group's expansion.You will be working with some very talented people who are always looking to move forward with the latest and greatest technology, this role will demand great attention to detail and an analytical mind-set. It will be a chance for someone who is looking to get into the data world or expand on their analytical knowledge and mind-set with a new challenge. Key Responsibility: Senior Technical advisor and T-SQL Development champion. Managing and maintaining the Connells Group Database Environment. Working closing with IT Development teams and Production DBAs on troubleshooting Production systems. Work within the Infrastructure & Architecture team as a SQL Developer. Owning the SQL performance enhancement projects for the group. Understanding the in-house application architecture. Liaising with 3 rd parties to solve problems with bespoke systems. Working on major projects. Enforcing group security controls and best practices. Documenting and implementing all SQL configuration change. Assist DBA's with SQL related issues. Development of data collection processes. Skills Required: Excellent knowledge of T-SQL and SQL Development best practices. Minimum 5 years SQL Developer experience. Excellent working knowledge of full Microsoft SQL Server stack (SSAS, SSIS, and SSRS). Understanding Development methodologies and ITIL processes. Advanced monitoring skills across multiple technologies. Understanding of SQL Server architecture to Microsoft standards. Exposure to automation deployment tools such as Azure DevOps, OctopusDeploy. Knowledge of best practices and IT operations in an always-on, HADR (High Availability Disaster Recovery). Desirable Skills: Ability to read and understand Programming languages: C# &; Python. Cloud services: Azure SaaS, PaaS, IaaS. Worked with Azure Data Platforms: Azure Data Factory & Azure Fabric Strong working knowledge of PowerShell. Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CF00364
Apr 29, 2024
Full time
Job Description We're looking for a Development DBA to join our IT Systems Integration team in Leighton Buzzard or Milton Keynes supporting our business and IT departments. This role will be an expansion to an already existing well established team of DBAs/Engineers and Analysts ready to support the Group's expansion.You will be working with some very talented people who are always looking to move forward with the latest and greatest technology, this role will demand great attention to detail and an analytical mind-set. It will be a chance for someone who is looking to get into the data world or expand on their analytical knowledge and mind-set with a new challenge. Key Responsibility: Senior Technical advisor and T-SQL Development champion. Managing and maintaining the Connells Group Database Environment. Working closing with IT Development teams and Production DBAs on troubleshooting Production systems. Work within the Infrastructure & Architecture team as a SQL Developer. Owning the SQL performance enhancement projects for the group. Understanding the in-house application architecture. Liaising with 3 rd parties to solve problems with bespoke systems. Working on major projects. Enforcing group security controls and best practices. Documenting and implementing all SQL configuration change. Assist DBA's with SQL related issues. Development of data collection processes. Skills Required: Excellent knowledge of T-SQL and SQL Development best practices. Minimum 5 years SQL Developer experience. Excellent working knowledge of full Microsoft SQL Server stack (SSAS, SSIS, and SSRS). Understanding Development methodologies and ITIL processes. Advanced monitoring skills across multiple technologies. Understanding of SQL Server architecture to Microsoft standards. Exposure to automation deployment tools such as Azure DevOps, OctopusDeploy. Knowledge of best practices and IT operations in an always-on, HADR (High Availability Disaster Recovery). Desirable Skills: Ability to read and understand Programming languages: C# &; Python. Cloud services: Azure SaaS, PaaS, IaaS. Worked with Azure Data Platforms: Azure Data Factory & Azure Fabric Strong working knowledge of PowerShell. Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CF00364
IT Support Analyst 5 days onsite Our client, based in the Bromsgrove area have an exciting opportunity for an IT Support Analyst with 1st/2nd line experience to join their team on a permanent basis. The role will require excellent communication skills, supporting the user base over the phone, on email and face to face. A strong Microsoft technologies background is required and experience with mobile devices and telephony systems would be advantageous. You must be prepared to trabel to the client site 5 days per week, having a Full UK license access to your own vehicle at all times is desirable due to limited public transport links. Skillls required: Proven PC & Network Support Windows 10 / 11 Devices Server 2016 & 2019 Extensive Microsoft 365 environment Mobile & Fixed Line telephony IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Apr 29, 2024
Full time
IT Support Analyst 5 days onsite Our client, based in the Bromsgrove area have an exciting opportunity for an IT Support Analyst with 1st/2nd line experience to join their team on a permanent basis. The role will require excellent communication skills, supporting the user base over the phone, on email and face to face. A strong Microsoft technologies background is required and experience with mobile devices and telephony systems would be advantageous. You must be prepared to trabel to the client site 5 days per week, having a Full UK license access to your own vehicle at all times is desirable due to limited public transport links. Skillls required: Proven PC & Network Support Windows 10 / 11 Devices Server 2016 & 2019 Extensive Microsoft 365 environment Mobile & Fixed Line telephony IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
1 st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst / 1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems including server, desktop and networking infrastructure. The 1st Line Support Engineer will complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers Liaise with and build strong working relationships with stakeholders Record all calls to ensure accurate information about the client s systems is maintained and available to other support personnel and account managers. Escalate issues in line with guidance. Manage demanding users on customer sites who have high expectations. Communicate technical issues and concepts to a non-technical audience Work together with your Line Manager to develop and enhance your knowledge and skill sets. There may be a requirement to provide cover to other customer sites when absence by other engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst / 1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. Ability to take ownership of and progress issues. Excellent communication and interpersonal skills. Educated to GCSE level in Math s and English or equivalent. Good communication skills.
Apr 29, 2024
Full time
1 st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst / 1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems including server, desktop and networking infrastructure. The 1st Line Support Engineer will complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers Liaise with and build strong working relationships with stakeholders Record all calls to ensure accurate information about the client s systems is maintained and available to other support personnel and account managers. Escalate issues in line with guidance. Manage demanding users on customer sites who have high expectations. Communicate technical issues and concepts to a non-technical audience Work together with your Line Manager to develop and enhance your knowledge and skill sets. There may be a requirement to provide cover to other customer sites when absence by other engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst / 1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. Ability to take ownership of and progress issues. Excellent communication and interpersonal skills. Educated to GCSE level in Math s and English or equivalent. Good communication skills.