Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 30, 2024
Full time
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
My dynamic Client are dedicated to delivering exceptional customer experiences. They pride themselves on innovation, integrity, and a commitment to exceeding customer expectations. As they continue to grow, they are seeking a talented and motivated Customer Experience Analyst to join their team. Position Overview: As a Customer Experience Analyst, you will play a critical role in shaping the understanding of customer interactions and driving improvements across all touchpoints. You will be responsible for analysing customer data, identifying trends, and providing actionable insights to enhance the overall customer experience. This role offers an exciting opportunity to collaborate cross-functionally, leverage data-driven strategies, and make a significant impact on customer satisfaction and loyalty. Key Responsibilities: Conduct in-depth analysis of customer feedback, survey data, and operational metrics to identify key drivers of customer satisfaction and loyalty. Utilize advanced analytics techniques to uncover insights and trends that inform decision-making and drive continuous improvement efforts. Collaborate with cross-functional teams, including Marketing, Sales, Product Development, and Operations, to develop and implement initiatives that enhance the customer experience. Develop and maintain comprehensive reports and dashboards to track KPIs, monitor performance, and communicate findings to stakeholders at all levels of the organization. Proactively identify opportunities to streamline processes, resolve customer pain points, and optimize the end-to-end customer journey. Stay informed about industry trends, best practices, and emerging technologies related to customer experience management. Qualifications: Bachelor's degree in Business Administration, Marketing, Statistics, or related field. Master's degree preferred. 2+ years of experience in a customer experience, analytics, or related role. Strong analytical skills with the ability to interpret data sets and generate actionable insights. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Detail-oriented mindset with a commitment to accuracy and quality in all work. Proven track record of driving results and implementing successful initiatives to improve customer satisfaction and loyalty. Benefits: Competitive salary and benefits package Opportunities for professional development and advancement Collaborative and inclusive work environment Flexible work arrangements Health and wellness programs Company-sponsored events and activities Please send an immediate response for more information on the role/Client.
Apr 30, 2024
Full time
My dynamic Client are dedicated to delivering exceptional customer experiences. They pride themselves on innovation, integrity, and a commitment to exceeding customer expectations. As they continue to grow, they are seeking a talented and motivated Customer Experience Analyst to join their team. Position Overview: As a Customer Experience Analyst, you will play a critical role in shaping the understanding of customer interactions and driving improvements across all touchpoints. You will be responsible for analysing customer data, identifying trends, and providing actionable insights to enhance the overall customer experience. This role offers an exciting opportunity to collaborate cross-functionally, leverage data-driven strategies, and make a significant impact on customer satisfaction and loyalty. Key Responsibilities: Conduct in-depth analysis of customer feedback, survey data, and operational metrics to identify key drivers of customer satisfaction and loyalty. Utilize advanced analytics techniques to uncover insights and trends that inform decision-making and drive continuous improvement efforts. Collaborate with cross-functional teams, including Marketing, Sales, Product Development, and Operations, to develop and implement initiatives that enhance the customer experience. Develop and maintain comprehensive reports and dashboards to track KPIs, monitor performance, and communicate findings to stakeholders at all levels of the organization. Proactively identify opportunities to streamline processes, resolve customer pain points, and optimize the end-to-end customer journey. Stay informed about industry trends, best practices, and emerging technologies related to customer experience management. Qualifications: Bachelor's degree in Business Administration, Marketing, Statistics, or related field. Master's degree preferred. 2+ years of experience in a customer experience, analytics, or related role. Strong analytical skills with the ability to interpret data sets and generate actionable insights. Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Detail-oriented mindset with a commitment to accuracy and quality in all work. Proven track record of driving results and implementing successful initiatives to improve customer satisfaction and loyalty. Benefits: Competitive salary and benefits package Opportunities for professional development and advancement Collaborative and inclusive work environment Flexible work arrangements Health and wellness programs Company-sponsored events and activities Please send an immediate response for more information on the role/Client.
Technical Systems Analyst - Cloud experience This award-winning specialist UK Financial Services Company are seeking an Technical Systems Analyst with a mixture of on-premise and Cloud experience who's eager to use and grow their technological skills in a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Joining the Operations team, the role holder will be required to define and manage the transition of business and project requirements to technical requirements for the Operations and Platform teams from development and testing environments through to live production. An exciting time to join with the company currently migrating from on-premise to the cloud, and an opportunity to really make an impact. Key Activities Requirement Gathering - collaborate with the business units and technical teams to manage the transition of project requirements to identify and define and document technical changes and objectives. Technical Analysis - Translate business requirements into functional specifications and technical requirements Solution Design - Recommend improvements and alternative solutions to resolve problems, and assist with the design of applications to meet functional and technical requirements. Collaboration - work closely with software and platform engineers to ensure requirements meet the stakeholders expectations. Testing & Implementation - Assist the QA team in translating requirements into test conditions and expected results for testing. Documentation - create system documentation, user manuals and training methods. Training and Support - Provide training to users and other stakeholders on new systems and features Continuous Improvement - Research and evaluate alternative solutions and recommend the most efficient and cost effective solution for system design. Skills, Experience, and Qualifications Proven experience as a Systems Analyst or in a related role Technical proficiency with an understanding of technologies such as Cloud Platforms (Azure/AWS/GCP) and on-prem infrastructure (Server/Storage and networks), Cloud patterns, PaaS, SaaS, Terraform, ADO. Strong verbal and written communication skills for liaising with stakeholders. Analytical thinking - An ability to analyse complex situations and make informed decisions. Team Leadership - capability to lead, motivate and coordinate teams effectively Attention to detail - Ensuring all aspects of requirements from documentation to execution are carried out meticulously.
Apr 30, 2024
Full time
Technical Systems Analyst - Cloud experience This award-winning specialist UK Financial Services Company are seeking an Technical Systems Analyst with a mixture of on-premise and Cloud experience who's eager to use and grow their technological skills in a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Joining the Operations team, the role holder will be required to define and manage the transition of business and project requirements to technical requirements for the Operations and Platform teams from development and testing environments through to live production. An exciting time to join with the company currently migrating from on-premise to the cloud, and an opportunity to really make an impact. Key Activities Requirement Gathering - collaborate with the business units and technical teams to manage the transition of project requirements to identify and define and document technical changes and objectives. Technical Analysis - Translate business requirements into functional specifications and technical requirements Solution Design - Recommend improvements and alternative solutions to resolve problems, and assist with the design of applications to meet functional and technical requirements. Collaboration - work closely with software and platform engineers to ensure requirements meet the stakeholders expectations. Testing & Implementation - Assist the QA team in translating requirements into test conditions and expected results for testing. Documentation - create system documentation, user manuals and training methods. Training and Support - Provide training to users and other stakeholders on new systems and features Continuous Improvement - Research and evaluate alternative solutions and recommend the most efficient and cost effective solution for system design. Skills, Experience, and Qualifications Proven experience as a Systems Analyst or in a related role Technical proficiency with an understanding of technologies such as Cloud Platforms (Azure/AWS/GCP) and on-prem infrastructure (Server/Storage and networks), Cloud patterns, PaaS, SaaS, Terraform, ADO. Strong verbal and written communication skills for liaising with stakeholders. Analytical thinking - An ability to analyse complex situations and make informed decisions. Team Leadership - capability to lead, motivate and coordinate teams effectively Attention to detail - Ensuring all aspects of requirements from documentation to execution are carried out meticulously.
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 30, 2024
Full time
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Our client are a global giant in the retail world in home furnishings. The group is made up of a number of companies with a top UK brand at the heart of it based in Nottingham. Due to continued growth and an ever changing world they are looking to boost their Cyber Security Team Fully Remote - UK Remote Only - Candidates must have Full Unrestricted Right To Work in the UK without future Visa End Date Role Purpose: We are seeking a Senior Identity and Access Management Analyst (IAM) who will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM). This is joining the Global Cyber Security team of a large Retailer and can be fully remote anywhere in the UK What you will be doing: As the Senior Identity and Access Management Analyst (IAM) you will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM) under the purview of the Identity and Access Management Director. What experience you'll have: • Accredited CISSP is a Must Have • Strong Identity and Access Management Analyst (IAM) • Hands-on experience with Okta for SSO (Single Sign-On) and MFA (Multi Factor Authentication) • Experience of IGA (Identity Governance Administration) would be a benefit • Previous knowledge of design, implementation, and support of IAM technologies including IGA, PAM and MFA • Troubleshooting security and workflow issues independently or in collaboration with other Information Systems teams and/or stakeholders, while adhering to internal service standards You'll have an understanding of: • Proactively leading ongoing auditing and risk assessments, and implementation of audit recommendations • Developing and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for internal team use, end user support, and other teams as needed • Generating reports to perform in-depth analysis and data collection to assist in continuous improvement of IAM processes and standards • Monitor IAM tools for anomalies or unauthorized access, responding to alerts and coordinating with the Security Operations Team as appropriate Fully Remote - UK Remote Only - Candidates must have Full Unrestricted Right To Work in the UK without future Visa End Date Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organisation. Concerned that you might not perfectly meet all the criteria for this role? At Recruitment Collective, we hold a strong commitment to fostering inclusivity for all and establishing opportunities where individuals from diverse personal and professional backgrounds can excel. Therefore, if you're enthusiastic about this position but find that your previous experiences don't align precisely with every aspect of the job description, we strongly encourage you to register with us. You may well be the ideal candidate for another role or opportunity, and our recruitment team is here to assist in evaluating how your skills can be a valuable fit for our clients.
Apr 30, 2024
Full time
Our client are a global giant in the retail world in home furnishings. The group is made up of a number of companies with a top UK brand at the heart of it based in Nottingham. Due to continued growth and an ever changing world they are looking to boost their Cyber Security Team Fully Remote - UK Remote Only - Candidates must have Full Unrestricted Right To Work in the UK without future Visa End Date Role Purpose: We are seeking a Senior Identity and Access Management Analyst (IAM) who will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM). This is joining the Global Cyber Security team of a large Retailer and can be fully remote anywhere in the UK What you will be doing: As the Senior Identity and Access Management Analyst (IAM) you will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM) under the purview of the Identity and Access Management Director. What experience you'll have: • Accredited CISSP is a Must Have • Strong Identity and Access Management Analyst (IAM) • Hands-on experience with Okta for SSO (Single Sign-On) and MFA (Multi Factor Authentication) • Experience of IGA (Identity Governance Administration) would be a benefit • Previous knowledge of design, implementation, and support of IAM technologies including IGA, PAM and MFA • Troubleshooting security and workflow issues independently or in collaboration with other Information Systems teams and/or stakeholders, while adhering to internal service standards You'll have an understanding of: • Proactively leading ongoing auditing and risk assessments, and implementation of audit recommendations • Developing and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for internal team use, end user support, and other teams as needed • Generating reports to perform in-depth analysis and data collection to assist in continuous improvement of IAM processes and standards • Monitor IAM tools for anomalies or unauthorized access, responding to alerts and coordinating with the Security Operations Team as appropriate Fully Remote - UK Remote Only - Candidates must have Full Unrestricted Right To Work in the UK without future Visa End Date Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organisation. Concerned that you might not perfectly meet all the criteria for this role? At Recruitment Collective, we hold a strong commitment to fostering inclusivity for all and establishing opportunities where individuals from diverse personal and professional backgrounds can excel. Therefore, if you're enthusiastic about this position but find that your previous experiences don't align precisely with every aspect of the job description, we strongly encourage you to register with us. You may well be the ideal candidate for another role or opportunity, and our recruitment team is here to assist in evaluating how your skills can be a valuable fit for our clients.
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 30, 2024
Full time
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Senior Cyber Security Analyst Salary: £50,000 - £55,000 Glasgow Hybrid: 2 Days a Week in the Office In this role will be responsible for implementing, developing, and executing security operations to protect users, infrastructure, and data from various threats. This role involves monitoring networks and systems, detecting security threats, analysing and assessing alarms, and reporting on threats and intrusion attempts. Key Responsibilities: Stay updated with the latest security and technology developments. Research and evaluate emerging cyber security threats. Plan and create contingency plans for disaster recovery. Monitor for attacks, intrusions, and unusual activities. Test and evaluate security products. Design and upgrade security systems. Use advanced analytics to determine threat patterns and vulnerabilities. Liaise with stakeholders on cyber security issues. Manage 3rd party relationships. Skills/Experience: Essential: CompTIA Security+ Sentinel Experience Knowledge of cyber security essentials and ISO 27001/22301. Experience with network and application firewalls, intrusion prevention, anti-virus, and security tooling. Familiarity with Microsoft 365/Azure. Desirable: SSCP or CISSP CISM Ethical Hacking/Purple Teaming
Apr 30, 2024
Full time
Senior Cyber Security Analyst Salary: £50,000 - £55,000 Glasgow Hybrid: 2 Days a Week in the Office In this role will be responsible for implementing, developing, and executing security operations to protect users, infrastructure, and data from various threats. This role involves monitoring networks and systems, detecting security threats, analysing and assessing alarms, and reporting on threats and intrusion attempts. Key Responsibilities: Stay updated with the latest security and technology developments. Research and evaluate emerging cyber security threats. Plan and create contingency plans for disaster recovery. Monitor for attacks, intrusions, and unusual activities. Test and evaluate security products. Design and upgrade security systems. Use advanced analytics to determine threat patterns and vulnerabilities. Liaise with stakeholders on cyber security issues. Manage 3rd party relationships. Skills/Experience: Essential: CompTIA Security+ Sentinel Experience Knowledge of cyber security essentials and ISO 27001/22301. Experience with network and application firewalls, intrusion prevention, anti-virus, and security tooling. Familiarity with Microsoft 365/Azure. Desirable: SSCP or CISSP CISM Ethical Hacking/Purple Teaming
Change and Release Analyst Duration: 6 months Rate: £270 per day Location: Milton Keynes & remote (hybrid working) - You will be required to be on site 3 days per week for this role. IR35 Status: Outside Start: ASAP We require a Change & Release Analyst for our Government Client to ensure their ICT Operations Change & Release Management processes and procedures are adhered too. You will also provide advice and guidance on the processes to their technical resolver teams and stakeholders. Essential skills and experience required: As the Change & Release Analyst you will be proficient in the following: ITIL v3 Foundation Certification Experience of working within Change, Configuration or Release in a demanding and complex environment. Ability to manage multiple stakeholders and to communicate clearly with a range of people at different levels of the organisation, including the ability to liaise, explain and discuss complex issues using a range of tools, styles, and techniques. Demonstrable understanding of the pressures and demands of a fast-moving, complex outsourcer environment. Demonstrable ability to plan, prioritise and co-ordinate own and team activities. Knowledge and experience of ITIL service management good practice, particularly Change and Configuration Management. Ability to estimate risk of potential business impact from minimal data or identify the need to request further information. Proven ability to persuade and influence others using a variety of communication styles. Experience of working with complex multi system, multi-site environment. Ability to facilitate meetings and manage any conflicts to an acceptable resolution. Experience of working with Service Management tools eg: ServiceNow Duties include: Facilitate the efficient and prompt triage of all RFCs, assessing the risk and priority confirming they are valid and accurate. Ensure all RFCs are logged in the Change Management tool. Coordinate the impact assessment of all proposed RFCs with all key stakeholders. Produces agenda and minutes from Change Advisory Board (CAB). Prioritise and assign approved changes to the appropriate groups. Coordinate the implementation of approved Changes. Escalate to the appropriate management/stakeholders all deviations, issues, delays, and risks identified associated to changes. Monitor and hasten change activity, identify, and report any choke points or delays, suggest, and implement resolutions to more complex cases and escalate issues that can't be resolved to the Change Manager. Perform Post Implementation Reviews and liaise with stakeholders. Provide support to the Change Managers and cover their position in times of absence. Identify opportunities for Continued Service Improvement and discuss options with the Change Manager/senior managers and implement changes to procedures and policy. To provide support or training to users on the Service Now Management Tool (ITSM) To apply for this role please call Joanne Stanley or email: (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Apr 30, 2024
Contractor
Change and Release Analyst Duration: 6 months Rate: £270 per day Location: Milton Keynes & remote (hybrid working) - You will be required to be on site 3 days per week for this role. IR35 Status: Outside Start: ASAP We require a Change & Release Analyst for our Government Client to ensure their ICT Operations Change & Release Management processes and procedures are adhered too. You will also provide advice and guidance on the processes to their technical resolver teams and stakeholders. Essential skills and experience required: As the Change & Release Analyst you will be proficient in the following: ITIL v3 Foundation Certification Experience of working within Change, Configuration or Release in a demanding and complex environment. Ability to manage multiple stakeholders and to communicate clearly with a range of people at different levels of the organisation, including the ability to liaise, explain and discuss complex issues using a range of tools, styles, and techniques. Demonstrable understanding of the pressures and demands of a fast-moving, complex outsourcer environment. Demonstrable ability to plan, prioritise and co-ordinate own and team activities. Knowledge and experience of ITIL service management good practice, particularly Change and Configuration Management. Ability to estimate risk of potential business impact from minimal data or identify the need to request further information. Proven ability to persuade and influence others using a variety of communication styles. Experience of working with complex multi system, multi-site environment. Ability to facilitate meetings and manage any conflicts to an acceptable resolution. Experience of working with Service Management tools eg: ServiceNow Duties include: Facilitate the efficient and prompt triage of all RFCs, assessing the risk and priority confirming they are valid and accurate. Ensure all RFCs are logged in the Change Management tool. Coordinate the impact assessment of all proposed RFCs with all key stakeholders. Produces agenda and minutes from Change Advisory Board (CAB). Prioritise and assign approved changes to the appropriate groups. Coordinate the implementation of approved Changes. Escalate to the appropriate management/stakeholders all deviations, issues, delays, and risks identified associated to changes. Monitor and hasten change activity, identify, and report any choke points or delays, suggest, and implement resolutions to more complex cases and escalate issues that can't be resolved to the Change Manager. Perform Post Implementation Reviews and liaise with stakeholders. Provide support to the Change Managers and cover their position in times of absence. Identify opportunities for Continued Service Improvement and discuss options with the Change Manager/senior managers and implement changes to procedures and policy. To provide support or training to users on the Service Now Management Tool (ITSM) To apply for this role please call Joanne Stanley or email: (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
An exciting opportunity has arisen within BES Utilities for a Junior Operations Analyst to join our dynamic team based in Trafford Park, Manchester. With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business. Experience within the sector would be preferable but not essential. Role and Responsibilities (but not limited to): Working as a member of the Metering Team, you will be responsible for; Taking ownership, investigating and resolving customer and industry issues Analysing and maintaining the accuracy of customer data within the industry Ensuring all tasks are completed with speed and accuracy Contacting customers to obtain information in order to resolve their enquiries, and keep them updated Dealing with industry data & flows alongside metering/department queries Reviewing processes and recommending improvements Contributing to business growth and revenue generation via improving billing accuracy Updating full suite of MS Office software with accurate information Key Experience Required: Proven numerical and analytical skills to a high standard Strong administration skills Microsoft Office A high level of confidentiality Strong communication skills, both written and verbal Flexibility and willingness to learn Enjoy working with people Ability to work as part of a team Ability to work accurately, with attention to detail Competencies & Behaviours: Committed to professional development Attention to detail Driven by a desire to make improvements Passionate about customer experience Able to work in fast pace environment Benefits: Working hours - Monday to Friday Annual leave buy & sell scheme# Free off street parking Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new Junior Operations Analyst, we encourage you to find out more. Apply today!
Apr 30, 2024
Full time
An exciting opportunity has arisen within BES Utilities for a Junior Operations Analyst to join our dynamic team based in Trafford Park, Manchester. With a headcount of 850+ within the group and brand-new state of the art Manchester head offices, we are looking for driven candidates that want to grow within an established business. Experience within the sector would be preferable but not essential. Role and Responsibilities (but not limited to): Working as a member of the Metering Team, you will be responsible for; Taking ownership, investigating and resolving customer and industry issues Analysing and maintaining the accuracy of customer data within the industry Ensuring all tasks are completed with speed and accuracy Contacting customers to obtain information in order to resolve their enquiries, and keep them updated Dealing with industry data & flows alongside metering/department queries Reviewing processes and recommending improvements Contributing to business growth and revenue generation via improving billing accuracy Updating full suite of MS Office software with accurate information Key Experience Required: Proven numerical and analytical skills to a high standard Strong administration skills Microsoft Office A high level of confidentiality Strong communication skills, both written and verbal Flexibility and willingness to learn Enjoy working with people Ability to work as part of a team Ability to work accurately, with attention to detail Competencies & Behaviours: Committed to professional development Attention to detail Driven by a desire to make improvements Passionate about customer experience Able to work in fast pace environment Benefits: Working hours - Monday to Friday Annual leave buy & sell scheme# Free off street parking Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new Junior Operations Analyst, we encourage you to find out more. Apply today!
Senior Cyber Security Analyst Salary: Up to £55,000 Glasgow Hybrid: 2 Days a Week in the Office In this role will be responsible for implementing, developing, and executing security operations to protect users, infrastructure, and data from various threats. This role involves monitoring networks and systems, detecting security threats, analysing and assessing alarms, and reporting on threats and intrusion attempts. Looking ideally for people available within a month. Key Responsibilities: Stay updated with the latest security and technology developments. Research and evaluate emerging cyber security threats. Plan and create contingency plans for disaster recovery. Monitor for attacks, intrusions, and unusual activities. Test and evaluate security products. Design and upgrade security systems. Use advanced analytics to determine threat patterns and vulnerabilities. Liaise with stakeholders on cyber security issues. Skills/Experience: Essential: CompTIA Security+ Sentinel Experience Knowledge of cyber security essentials and ISO 27001/22301. Experience with network and application Firewalls, intrusion prevention, anti-virus, and security tooling. Familiarity with Microsoft 365/Azure. Desirable: SSCP or CISSP CISM Ethical Hacking/Purple Teaming
Apr 30, 2024
Full time
Senior Cyber Security Analyst Salary: Up to £55,000 Glasgow Hybrid: 2 Days a Week in the Office In this role will be responsible for implementing, developing, and executing security operations to protect users, infrastructure, and data from various threats. This role involves monitoring networks and systems, detecting security threats, analysing and assessing alarms, and reporting on threats and intrusion attempts. Looking ideally for people available within a month. Key Responsibilities: Stay updated with the latest security and technology developments. Research and evaluate emerging cyber security threats. Plan and create contingency plans for disaster recovery. Monitor for attacks, intrusions, and unusual activities. Test and evaluate security products. Design and upgrade security systems. Use advanced analytics to determine threat patterns and vulnerabilities. Liaise with stakeholders on cyber security issues. Skills/Experience: Essential: CompTIA Security+ Sentinel Experience Knowledge of cyber security essentials and ISO 27001/22301. Experience with network and application Firewalls, intrusion prevention, anti-virus, and security tooling. Familiarity with Microsoft 365/Azure. Desirable: SSCP or CISSP CISM Ethical Hacking/Purple Teaming
Our client is seeking a tech-savvy Trade and Transaction Reporting Operation Analyst with a minimum of three years' experience in the field. This role is based in Glasgow and offers an exciting opportunity to join a global team that ensures the completeness, accuracy, and timeliness of trade and transaction reporting. The successful candidate will have the chance to liaise with various internal and external stakeholders, including other Operations teams, Sales and Trading, Non-Market Risk leads, Legal and Compliance teams, Information Technology, trade organisations such as ISDA, AFME and FIA, and Industry utilities such as DTCC and Unavista. This high-profile role guarantees senior management engagement and provides a platform for career growth. Join a global team ensuring the completeness, accuracy, and timeliness of trade and transaction reporting Liaise with various internal and external stakeholders High-profile role with senior management engagement What you'll do: As a Trade and Transaction Reporting Operation Analyst, you will play a crucial role in maintaining the integrity of our client's operations. Your day-to-day responsibilities will include monitoring SFTR submissions, processing exceptions and reconciliations, analysing complex issues, collaborating with global stakeholders, working with multiple internal systems to resolve problems promptly, and maintaining accurate desktop procedures. Your analytical skills will be put to good use as you navigate through these tasks while your commitment to learning will help you adapt to this technical environment. Monitor daily SFTR submissions ensuring transactions are reported in line with regulatory requirements Review & process internal/external exceptions and reconciliations versus the trade repository and counterparties on a daily basis Analyse complex issues, identify root causes, and propose future actions Collaborate with global stakeholders to ensure common standards and best practice are implemented globally Work with multiple internal systems and other areas of the organisation to resolve problems in a timely manner Ensure a complete and accurate set of desktop procedures is maintained and adhered to What you bring: The ideal candidate for the Trade and Transaction Reporting Operation Analyst position brings strong analytical skills coupled with excellent communication abilities. You should be able to handle multiple workstreams independently while demonstrating an eagerness for learning in a technical environment. An understanding of the regulatory environment and its impact on business operations is crucial. Your experience working in a team environment, high levels of accountability, attention to detail, and proficiency with Microsoft applications will be key to your success in this role. Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to handle multiple workstreams independently Demonstrated appetite for learning in a technical environment Understanding of the importance of regulatory environment changes on business operations Experience working in a team environment executing processes collectively High levels of accountability and attention to detail Proficiency with Microsoft applications particularly Microsoft Excel (Microsoft Power Bi experience advantageous but not essential) What sets this company apart: Our client is renowned for their commitment to employee empowerment through flexible working arrangements. They understand that work-life balance is essential for productivity and job satisfaction, hence they offer greater freedom of choice through flexible working arrangements. This approach not only fosters a positive work environment but also promotes diversity and inclusion. What's next: Ready to take the next step in your career? Apply now! Apply today by clicking on the link. Our recruitment team looks forward to reviewing your application. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
Apr 30, 2024
Contractor
Our client is seeking a tech-savvy Trade and Transaction Reporting Operation Analyst with a minimum of three years' experience in the field. This role is based in Glasgow and offers an exciting opportunity to join a global team that ensures the completeness, accuracy, and timeliness of trade and transaction reporting. The successful candidate will have the chance to liaise with various internal and external stakeholders, including other Operations teams, Sales and Trading, Non-Market Risk leads, Legal and Compliance teams, Information Technology, trade organisations such as ISDA, AFME and FIA, and Industry utilities such as DTCC and Unavista. This high-profile role guarantees senior management engagement and provides a platform for career growth. Join a global team ensuring the completeness, accuracy, and timeliness of trade and transaction reporting Liaise with various internal and external stakeholders High-profile role with senior management engagement What you'll do: As a Trade and Transaction Reporting Operation Analyst, you will play a crucial role in maintaining the integrity of our client's operations. Your day-to-day responsibilities will include monitoring SFTR submissions, processing exceptions and reconciliations, analysing complex issues, collaborating with global stakeholders, working with multiple internal systems to resolve problems promptly, and maintaining accurate desktop procedures. Your analytical skills will be put to good use as you navigate through these tasks while your commitment to learning will help you adapt to this technical environment. Monitor daily SFTR submissions ensuring transactions are reported in line with regulatory requirements Review & process internal/external exceptions and reconciliations versus the trade repository and counterparties on a daily basis Analyse complex issues, identify root causes, and propose future actions Collaborate with global stakeholders to ensure common standards and best practice are implemented globally Work with multiple internal systems and other areas of the organisation to resolve problems in a timely manner Ensure a complete and accurate set of desktop procedures is maintained and adhered to What you bring: The ideal candidate for the Trade and Transaction Reporting Operation Analyst position brings strong analytical skills coupled with excellent communication abilities. You should be able to handle multiple workstreams independently while demonstrating an eagerness for learning in a technical environment. An understanding of the regulatory environment and its impact on business operations is crucial. Your experience working in a team environment, high levels of accountability, attention to detail, and proficiency with Microsoft applications will be key to your success in this role. Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to handle multiple workstreams independently Demonstrated appetite for learning in a technical environment Understanding of the importance of regulatory environment changes on business operations Experience working in a team environment executing processes collectively High levels of accountability and attention to detail Proficiency with Microsoft applications particularly Microsoft Excel (Microsoft Power Bi experience advantageous but not essential) What sets this company apart: Our client is renowned for their commitment to employee empowerment through flexible working arrangements. They understand that work-life balance is essential for productivity and job satisfaction, hence they offer greater freedom of choice through flexible working arrangements. This approach not only fosters a positive work environment but also promotes diversity and inclusion. What's next: Ready to take the next step in your career? Apply now! Apply today by clicking on the link. Our recruitment team looks forward to reviewing your application. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
Business Unit: Customer Experience, Operational Excellence Salary range: £36,800 - £50,000 per annum per annum DOE + red-hot benefits Location : Remote - work from anywhere within the UK with occasional travel required to a hub (Newcastle/Glasgow) Don't settle for dull. Live a life more Virgin. Our Team An amazing opportunity for someone to join our growing Customer Transformation & Operations - Resource Planning team, primarily specialising in the production of accurate strategic forecasting of demand across the Operations function. Responsible for accurate forecasting of FTE requirements to service projected demand within agreed Service Levels. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you! You'll focus on a variety of Customer Service KPI's and support the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand and demonstrate our resource requirements and costs against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You'll play a significant role in helping the business deliver against their Commercial plans, customer service, and cost ambitions. What you'll be doing Create, maintain and present demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities. Collaborate with senior management across CT&O and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and GBI. Chair resource forums with key stakeholders, providing good quality and thought-provoking material that ensures we have the right people in the right place at the right time. Own and manage end to end action plans ensuring key milestones are achieved. Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. We need you to have Knowledge of relevant Microsoft software, including Power BI, Teams, Excel, PowerPoint, and Word. Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business. Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy. Ability to logically analyse and interpret data. Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business. Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. The ability to deputise for the Senior Performance Insight Manager. We'd like you to have Working experience of Workforce management tools and analytical tools to develop future forecasts. Advanced Excel skills. ed Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 26 Apr 2024 GMT Daylight Time Applications close: 10 May 2024 GMT Daylight Time
Apr 30, 2024
Full time
Business Unit: Customer Experience, Operational Excellence Salary range: £36,800 - £50,000 per annum per annum DOE + red-hot benefits Location : Remote - work from anywhere within the UK with occasional travel required to a hub (Newcastle/Glasgow) Don't settle for dull. Live a life more Virgin. Our Team An amazing opportunity for someone to join our growing Customer Transformation & Operations - Resource Planning team, primarily specialising in the production of accurate strategic forecasting of demand across the Operations function. Responsible for accurate forecasting of FTE requirements to service projected demand within agreed Service Levels. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you! You'll focus on a variety of Customer Service KPI's and support the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand and demonstrate our resource requirements and costs against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You'll play a significant role in helping the business deliver against their Commercial plans, customer service, and cost ambitions. What you'll be doing Create, maintain and present demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities. Collaborate with senior management across CT&O and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and GBI. Chair resource forums with key stakeholders, providing good quality and thought-provoking material that ensures we have the right people in the right place at the right time. Own and manage end to end action plans ensuring key milestones are achieved. Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. We need you to have Knowledge of relevant Microsoft software, including Power BI, Teams, Excel, PowerPoint, and Word. Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business. Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy. Ability to logically analyse and interpret data. Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business. Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. The ability to deputise for the Senior Performance Insight Manager. We'd like you to have Working experience of Workforce management tools and analytical tools to develop future forecasts. Advanced Excel skills. ed Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 26 Apr 2024 GMT Daylight Time Applications close: 10 May 2024 GMT Daylight Time
Title : IAM Analyst (Identity and Access Management) Location : Remote Salary : £55,000 - £62,000 + Bonus About the client My client is a global giant in the retail world in home furnishings, Due to continued growth and an ever-changing world they are looking to boost their Cyber Security with a few roles. One of which is that of an Identity and Access Management Analyst (IAM). About the role The successful IAM Analyst (Identity and Access Management) will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM) under the purview of the Identity and Access Management Director. Key Responsibilities Provide user account life cycle management, including creating, provisioning, securing, and termination of access within the IAM tools according to documented processes and standards. Collaborate in the design, implementation, and support of IAM technologies including Identity Governance and Administration (IGA), Privileged Access Management (PAM), and Multi-factor Authentication (MFA). Troubleshoot security and workflow issues independently or in collaboration with other Information Systems teams and/or stakeholders, while adhering to internal service standards. Participate in ongoing auditing and risk assessments, and implementation of audit recommendations. Develop and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for internal team use, end user support, and other teams as needed. Generate reports to perform in-depth analysis and data collection to assist in continuous improvement of IAM processes and standards. Monitor IAM tools for anomalies or unauthorised access, responding to alerts and coordinating with the Security Operations Team as appropriate. Skills & Experience Must have at least 4 years hands-on experience with Okta for SSO (Single Sign-On) MFA (Multi Factor Authentication) Experience implementing access control policies and procedures. Experience contributing to the design and deployment of IAM solutions. Previous involvement in the support and maintenance of IAM technologies. Understanding of auditing principles and methodologies. Knowledge of risk assessment frameworks.
Apr 30, 2024
Full time
Title : IAM Analyst (Identity and Access Management) Location : Remote Salary : £55,000 - £62,000 + Bonus About the client My client is a global giant in the retail world in home furnishings, Due to continued growth and an ever-changing world they are looking to boost their Cyber Security with a few roles. One of which is that of an Identity and Access Management Analyst (IAM). About the role The successful IAM Analyst (Identity and Access Management) will be responsible for administration, monitoring, and operational activities related to Identity and Access Management (IAM) under the purview of the Identity and Access Management Director. Key Responsibilities Provide user account life cycle management, including creating, provisioning, securing, and termination of access within the IAM tools according to documented processes and standards. Collaborate in the design, implementation, and support of IAM technologies including Identity Governance and Administration (IGA), Privileged Access Management (PAM), and Multi-factor Authentication (MFA). Troubleshoot security and workflow issues independently or in collaboration with other Information Systems teams and/or stakeholders, while adhering to internal service standards. Participate in ongoing auditing and risk assessments, and implementation of audit recommendations. Develop and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for internal team use, end user support, and other teams as needed. Generate reports to perform in-depth analysis and data collection to assist in continuous improvement of IAM processes and standards. Monitor IAM tools for anomalies or unauthorised access, responding to alerts and coordinating with the Security Operations Team as appropriate. Skills & Experience Must have at least 4 years hands-on experience with Okta for SSO (Single Sign-On) MFA (Multi Factor Authentication) Experience implementing access control policies and procedures. Experience contributing to the design and deployment of IAM solutions. Previous involvement in the support and maintenance of IAM technologies. Understanding of auditing principles and methodologies. Knowledge of risk assessment frameworks.
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
Apr 30, 2024
Full time
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
Apr 30, 2024
Full time
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
ARM (Advanced Resource Managers)
Reading, Berkshire
Threat Intelligence Specialist 6 months £540 per day (Inside IR35) 5 Days per week in Reading My client in the telecommunications industry are looking for a Threat Intelligence Specialist to join their fast-paced team on an initial 6 month contract. The role will be fully on site in Reading so a local candidate will be most ideal. Responsibilities in the role; Identify information security and Threat Intelligence requirements and oversight of delivery by: Identifying business unit Priority Intelligence Requirements that enable the business unit to conduct its business continuously in a secure manner. Analysis of information across Strategic, Operational and Tactical arenas into actionable intelligence that allows stakeholders to make informed decisions. Ensuring delivery of the Threat Intelligence programme within the business unit, delivery of services and products provided by Group Security. Where services are delivered by external providers, ensuring delivery of the Threat Intelligence services as per requirements of business unit. Engage with the business unit to: Develop an understanding of business goals in order to constructively engage senior business leaders on information security, identifying key threats and areas for improvement, driving appropriate risk management decisions and collaborating with partners to achieve positive outcomes and business benefits Ensure emerging information and cyber security threats to the business are identified, discussed with senior business leadership and addressed through presented opportunities of security innovation. Build strong relationships within the business to gain an understanding of security-related business threats, vulnerabilities and risks. Facilitate Group Security support to business projects as the subject matter expert providing guidance and support in implementing Threat Intelligence project requirements. Embedding information security and cyber across the business unit by: Establish positive relationships engaging with technical teams and executives to deliver regular Threat Intelligence reporting and mitigation advisory and seek continuous improvement of TVM process. Monitoring of threat actors and groups, and identifying key trends leveraging internal and external threat data to enable positive business outcomes, keeping senior business leadership informed about information security-related issues and activities potentially affecting the organisation. Assist in running a threat intelligence platform that can store cyber threat intelligence idioms such as threat actors, exploit targets from disparate sources, devices, communities and industries in a structured & standardized way. Focus on awareness and training including by; Briefing regularly the business unit senior leadership team on cyber threats and risks profile. Delivering awareness and training to the relevant business unit team and high-risk users. Communicating the importance and promoting awareness of information security to the business. Increasing business awareness of emerging security threats and risks. Helping develop a security culture within the business. Partnering with the different functions working on controls by: Supporting Incident Response activities providing further context, OSINT support and behavioural analysis in the event of a security incident impacting the business unit. Maintaining a balanced relationship with risk functions, compliance functions and with internal and external audit functions. Ensure timely delivery of actionable threat intelligence across the organisation, including key stakeholders; Security Operations, Incident Response, Vulnerability Management, Security Leadership, Fraud Prevention and Industry intelligence communities. Continuous Improvement through the delivery of; Provide mentoring and development of Threat Intelligence Analysts through sharing learnings and best practices. Act as the point of escalation and support for Threat Intelligence analysts in the event of complex security incidents. Develop proven structure and processes such as run books that help the team achieve outstanding results. Championing and supporting Group Security's wider BCM, Incident and Crisis Management functions. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 30, 2024
Contractor
Threat Intelligence Specialist 6 months £540 per day (Inside IR35) 5 Days per week in Reading My client in the telecommunications industry are looking for a Threat Intelligence Specialist to join their fast-paced team on an initial 6 month contract. The role will be fully on site in Reading so a local candidate will be most ideal. Responsibilities in the role; Identify information security and Threat Intelligence requirements and oversight of delivery by: Identifying business unit Priority Intelligence Requirements that enable the business unit to conduct its business continuously in a secure manner. Analysis of information across Strategic, Operational and Tactical arenas into actionable intelligence that allows stakeholders to make informed decisions. Ensuring delivery of the Threat Intelligence programme within the business unit, delivery of services and products provided by Group Security. Where services are delivered by external providers, ensuring delivery of the Threat Intelligence services as per requirements of business unit. Engage with the business unit to: Develop an understanding of business goals in order to constructively engage senior business leaders on information security, identifying key threats and areas for improvement, driving appropriate risk management decisions and collaborating with partners to achieve positive outcomes and business benefits Ensure emerging information and cyber security threats to the business are identified, discussed with senior business leadership and addressed through presented opportunities of security innovation. Build strong relationships within the business to gain an understanding of security-related business threats, vulnerabilities and risks. Facilitate Group Security support to business projects as the subject matter expert providing guidance and support in implementing Threat Intelligence project requirements. Embedding information security and cyber across the business unit by: Establish positive relationships engaging with technical teams and executives to deliver regular Threat Intelligence reporting and mitigation advisory and seek continuous improvement of TVM process. Monitoring of threat actors and groups, and identifying key trends leveraging internal and external threat data to enable positive business outcomes, keeping senior business leadership informed about information security-related issues and activities potentially affecting the organisation. Assist in running a threat intelligence platform that can store cyber threat intelligence idioms such as threat actors, exploit targets from disparate sources, devices, communities and industries in a structured & standardized way. Focus on awareness and training including by; Briefing regularly the business unit senior leadership team on cyber threats and risks profile. Delivering awareness and training to the relevant business unit team and high-risk users. Communicating the importance and promoting awareness of information security to the business. Increasing business awareness of emerging security threats and risks. Helping develop a security culture within the business. Partnering with the different functions working on controls by: Supporting Incident Response activities providing further context, OSINT support and behavioural analysis in the event of a security incident impacting the business unit. Maintaining a balanced relationship with risk functions, compliance functions and with internal and external audit functions. Ensure timely delivery of actionable threat intelligence across the organisation, including key stakeholders; Security Operations, Incident Response, Vulnerability Management, Security Leadership, Fraud Prevention and Industry intelligence communities. Continuous Improvement through the delivery of; Provide mentoring and development of Threat Intelligence Analysts through sharing learnings and best practices. Act as the point of escalation and support for Threat Intelligence analysts in the event of complex security incidents. Develop proven structure and processes such as run books that help the team achieve outstanding results. Championing and supporting Group Security's wider BCM, Incident and Crisis Management functions. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
IT Cyber Security Analyst & Team Leader - CISSP or CySA+ or MSc Information Security Weymouth, Dorset, or London, South East UK or Stoke on Trent, Staffordshire 45,000pa + 5,000 Car Allowance, Hybrid & Flexi-Working & Training & Certifications Available Weymouth, Dorset, or London, South East UK, or Staffordshire + Hybrid and Flexible Working as Standard The Client: Are a well-known High St and Online retailer who are seeking a Senior IT Cyber Security Analyst who specialises in Microsoft / Wintel Servers and Virtualisation supporting a UK wide infrastructure. Objective: You will Lead 2 x Cyber Security Analysts, giving support to the Head of Cyber Security in delivering the Information Security service to the global business. You will lead all Cyber Security Operations function and be the first point of contact for technical information security related matters. Role Responsibilities: You will Lead 2 x Cyber Security Analysts, giving support to the Head of Cyber Security Act as the first point of action or escalation for the identification of security incidents and their investigation. Be responsible for the managed Security Operations Centre (SOC), Network Monitoring and Managed Detection and Response services and associated vendor relationships. Offer mentoring, advice and guidance to those in your Team Be the subject matter expert for technical security related queries, providing the Security Architect, IT Service and Delivery teams and business stakeholders with authoritative advice and defined security requirements. Be responsible for the Security Education and Awareness scheme. Ensure Cyber Security campaigns are conducted, and improvements implemented and ensure colleague queries around policies and requirements are appropriately answered in a timely manner. Be responsible for the Vulnerability Management process. Act on vulnerability information and conduct Cyber Security risk assessments and work with suppliers, partners, and internal teams to ensure security vulnerabilities are identified, assessed, and remediated in good time. Key Requirements you will need: In depth knowledge of Information Security concepts and principles, including cloud security capabilities. Experience with configuring and utilising security tooling, including SIEM, EDR, vulnerability scanners, CASB, network scanning, DLP. Hands-on IT experience with proven expertise in a previous Information Security role. Vendor management experience. A relevant intermediate or advanced Information Security based qualification (e.g. CISSP, CySA+, MSc Information Security) Ability to critically analyse information and make decisions based on judgement, knowledge, and experience. Business Knowledge: Knowledge of Retail and eCommerce is of great advantage but is not essential. Working knowledge of the Information Security elements of Data Protection regulations (e.g. GDPR, The Data Protection Act 2018) is essential. Knowledge of the NIST Cyber Security Framework is of advantage. Awareness of regulations that affect Retail, such as PCI DSS, is of great advantage but experience of maintaining compliance is not essential. CISSP or CySA+ or MSc Information Security Certifications will be advantageous. Call (phone number removed) today!
Apr 30, 2024
Full time
IT Cyber Security Analyst & Team Leader - CISSP or CySA+ or MSc Information Security Weymouth, Dorset, or London, South East UK or Stoke on Trent, Staffordshire 45,000pa + 5,000 Car Allowance, Hybrid & Flexi-Working & Training & Certifications Available Weymouth, Dorset, or London, South East UK, or Staffordshire + Hybrid and Flexible Working as Standard The Client: Are a well-known High St and Online retailer who are seeking a Senior IT Cyber Security Analyst who specialises in Microsoft / Wintel Servers and Virtualisation supporting a UK wide infrastructure. Objective: You will Lead 2 x Cyber Security Analysts, giving support to the Head of Cyber Security in delivering the Information Security service to the global business. You will lead all Cyber Security Operations function and be the first point of contact for technical information security related matters. Role Responsibilities: You will Lead 2 x Cyber Security Analysts, giving support to the Head of Cyber Security Act as the first point of action or escalation for the identification of security incidents and their investigation. Be responsible for the managed Security Operations Centre (SOC), Network Monitoring and Managed Detection and Response services and associated vendor relationships. Offer mentoring, advice and guidance to those in your Team Be the subject matter expert for technical security related queries, providing the Security Architect, IT Service and Delivery teams and business stakeholders with authoritative advice and defined security requirements. Be responsible for the Security Education and Awareness scheme. Ensure Cyber Security campaigns are conducted, and improvements implemented and ensure colleague queries around policies and requirements are appropriately answered in a timely manner. Be responsible for the Vulnerability Management process. Act on vulnerability information and conduct Cyber Security risk assessments and work with suppliers, partners, and internal teams to ensure security vulnerabilities are identified, assessed, and remediated in good time. Key Requirements you will need: In depth knowledge of Information Security concepts and principles, including cloud security capabilities. Experience with configuring and utilising security tooling, including SIEM, EDR, vulnerability scanners, CASB, network scanning, DLP. Hands-on IT experience with proven expertise in a previous Information Security role. Vendor management experience. A relevant intermediate or advanced Information Security based qualification (e.g. CISSP, CySA+, MSc Information Security) Ability to critically analyse information and make decisions based on judgement, knowledge, and experience. Business Knowledge: Knowledge of Retail and eCommerce is of great advantage but is not essential. Working knowledge of the Information Security elements of Data Protection regulations (e.g. GDPR, The Data Protection Act 2018) is essential. Knowledge of the NIST Cyber Security Framework is of advantage. Awareness of regulations that affect Retail, such as PCI DSS, is of great advantage but experience of maintaining compliance is not essential. CISSP or CySA+ or MSc Information Security Certifications will be advantageous. Call (phone number removed) today!