Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Pearson Whiffin Recruitment Ltd
West Malling, Kent
Cyber Security Analyst We are looking for an experience Cyber Security Analyst with experience of Azure cloud security, ideally passing either AZ-500 or MS-500 exams. The team support the organisation assuring the effectiveness of their security controls, governance and assurance activities as well as providing input and support to any change initiatives. Required Skills and Experience: Provide security expertise around Azure and M365, including both security and compliance controls. Produce risk assessments, implement actions to ensure all systems and protected. Support the overall security team across the ongoing monitoring of security activities across the company. Hands-on use of MS security tooling across cloud platforms. Solid understanding of risk assessment frameworks, cloud services. Hands-on technical expertise across security controls, systems and applications. Experience of firewalls, Anti-virus and access controls, ideally Cisco focused. Any formal certifications such as Azure (AZ-500), CISSP, CCSP would be a real advantage.
Apr 30, 2024
Full time
Cyber Security Analyst We are looking for an experience Cyber Security Analyst with experience of Azure cloud security, ideally passing either AZ-500 or MS-500 exams. The team support the organisation assuring the effectiveness of their security controls, governance and assurance activities as well as providing input and support to any change initiatives. Required Skills and Experience: Provide security expertise around Azure and M365, including both security and compliance controls. Produce risk assessments, implement actions to ensure all systems and protected. Support the overall security team across the ongoing monitoring of security activities across the company. Hands-on use of MS security tooling across cloud platforms. Solid understanding of risk assessment frameworks, cloud services. Hands-on technical expertise across security controls, systems and applications. Experience of firewalls, Anti-virus and access controls, ideally Cisco focused. Any formal certifications such as Azure (AZ-500), CISSP, CCSP would be a real advantage.
Company description: ClearCourse Job description: Are you looking for your next exciting PMO Analyst role, working with a fast-growing tech/software company and working within a dynamic team? ClearCourse are searching for a PMO Analyst who will work alongside our teams of Project Managers in our busy Project Management Office, which spans the entire Membership services division. Why work for us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships What will this role consist of? You will join the busy Project Management Office and working alongside teams of Project Managers. You will be responsible for providing support of to the Head of Project Operations in managing the portfolio of projects from the perspective of the associated timelines, performance, and resourcing for all projects with the CCMS division. Encompassed within this is the continued upkeep of project systems, ensuring consistent standards and practices are applied and utilised with in the project delivery teams. You will work with the Head of Project operations and the Project Operations team to ensure solution delivered to customers are developed in accordance with standards and effort estimates. Desirable experience/charactersitics : Strong management skills Excellent organisation skills Strong knowledge of Agile and Waterfall project processes Level of technical competency (e.g. Power BI and Azure DevOps) Experience of Mavenlink or Kantata would be great Strong written and oral communicator Strong interpersonal skills Commercial experience and awareness Team player Good attention to detail Who are ClearCourse? ClearCourse is a disruptive tech company with one mission - to help our customers' businesses become even better As a business, we're growing (900+ employees in 5 years to be exact), currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs, in London and Preston, and operations in various locations across the UK and overseas. We look forward to receiving your application.
Apr 30, 2024
Full time
Company description: ClearCourse Job description: Are you looking for your next exciting PMO Analyst role, working with a fast-growing tech/software company and working within a dynamic team? ClearCourse are searching for a PMO Analyst who will work alongside our teams of Project Managers in our busy Project Management Office, which spans the entire Membership services division. Why work for us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships What will this role consist of? You will join the busy Project Management Office and working alongside teams of Project Managers. You will be responsible for providing support of to the Head of Project Operations in managing the portfolio of projects from the perspective of the associated timelines, performance, and resourcing for all projects with the CCMS division. Encompassed within this is the continued upkeep of project systems, ensuring consistent standards and practices are applied and utilised with in the project delivery teams. You will work with the Head of Project operations and the Project Operations team to ensure solution delivered to customers are developed in accordance with standards and effort estimates. Desirable experience/charactersitics : Strong management skills Excellent organisation skills Strong knowledge of Agile and Waterfall project processes Level of technical competency (e.g. Power BI and Azure DevOps) Experience of Mavenlink or Kantata would be great Strong written and oral communicator Strong interpersonal skills Commercial experience and awareness Team player Good attention to detail Who are ClearCourse? ClearCourse is a disruptive tech company with one mission - to help our customers' businesses become even better As a business, we're growing (900+ employees in 5 years to be exact), currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs, in London and Preston, and operations in various locations across the UK and overseas. We look forward to receiving your application.
Are you an experienced professional with strong pensions knowledge and an analytical approach and process improvement mindset? Are you able to keep up to date with legislation, regulatory and market developments that affect pension administration? Reed are proud to be representing a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. They act for a wide range of clients, large and small, in both the private and public sectors including 15% of FTSE 350 firms with a defined benefit pension scheme. We are seeking a Senior Technical Analyst for a full-time, permanent position and it will be worked on a hybrid basis where you will share your time between the office and home. This role can be based from any of our UK offices. The Pension Administration Business was established in 1993. Our core business is the provision of services to trustees of UK occupational pension schemes DB, DC, CARE, cash balance - and we will do this as a stand-alone "admin-only" appointment or in conjunction with services provided by our other practice areas. Your day-to-day duties will include - Keep up to date with regulatory and market developments that affect pension administration Liaise with business stakeholders to ensure that the implications of regulatory change affecting pension administration are understood and implemented within required timescales Provide support to keep our processes, member communications, internal guidance notes and technical training material up to date as required Deal with and provide guidance on technical queries as required Explain complex issues in a straightforward, easy to understand manner Research and development of solutions to new or unknown issues, making recommendations Read, research and understand documentation and legislation to resolve queries Support, Implement and Maintain Information Security procedures and activities in accordance to internal Information Security Policy Any other reasonable task as advised from time-to-time The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role. The successful candidate will have - At least 5 years DB pension experience and knowledge is essential You will have a good knowledge of pensions, legislation and regulatory requirements Recent involvement in implementing pensions related change within a pension administration environment, is desirable Excellent communication, listening and organisational skills Be able to communicate complex pensions technical matters at a level appropriate to the recipient, exercising tact and diplomacy, where necessary Ideally be educated to minimum GCSE Grade "5" or "C" in Maths and English or equivalent A relevant qualification or progress with PMI examinations is desirable Our benefits include - Competitive discretionary annual bonus Life assurance (4x up to 10x) Group income protection up to 65% of salary Private medical cover from Day One 25 days holiday per year and up to 30 days with holiday trading Generous pension scheme (we contribute 8%) Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm) Corporate social investment programme Lots of clubs, sporting events, social, cultural and belief groups across our offices Healthcare cash plan Subsidised Dental cover Subsidised Critical illness cover
Apr 30, 2024
Full time
Are you an experienced professional with strong pensions knowledge and an analytical approach and process improvement mindset? Are you able to keep up to date with legislation, regulatory and market developments that affect pension administration? Reed are proud to be representing a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. They act for a wide range of clients, large and small, in both the private and public sectors including 15% of FTSE 350 firms with a defined benefit pension scheme. We are seeking a Senior Technical Analyst for a full-time, permanent position and it will be worked on a hybrid basis where you will share your time between the office and home. This role can be based from any of our UK offices. The Pension Administration Business was established in 1993. Our core business is the provision of services to trustees of UK occupational pension schemes DB, DC, CARE, cash balance - and we will do this as a stand-alone "admin-only" appointment or in conjunction with services provided by our other practice areas. Your day-to-day duties will include - Keep up to date with regulatory and market developments that affect pension administration Liaise with business stakeholders to ensure that the implications of regulatory change affecting pension administration are understood and implemented within required timescales Provide support to keep our processes, member communications, internal guidance notes and technical training material up to date as required Deal with and provide guidance on technical queries as required Explain complex issues in a straightforward, easy to understand manner Research and development of solutions to new or unknown issues, making recommendations Read, research and understand documentation and legislation to resolve queries Support, Implement and Maintain Information Security procedures and activities in accordance to internal Information Security Policy Any other reasonable task as advised from time-to-time The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role. The successful candidate will have - At least 5 years DB pension experience and knowledge is essential You will have a good knowledge of pensions, legislation and regulatory requirements Recent involvement in implementing pensions related change within a pension administration environment, is desirable Excellent communication, listening and organisational skills Be able to communicate complex pensions technical matters at a level appropriate to the recipient, exercising tact and diplomacy, where necessary Ideally be educated to minimum GCSE Grade "5" or "C" in Maths and English or equivalent A relevant qualification or progress with PMI examinations is desirable Our benefits include - Competitive discretionary annual bonus Life assurance (4x up to 10x) Group income protection up to 65% of salary Private medical cover from Day One 25 days holiday per year and up to 30 days with holiday trading Generous pension scheme (we contribute 8%) Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm) Corporate social investment programme Lots of clubs, sporting events, social, cultural and belief groups across our offices Healthcare cash plan Subsidised Dental cover Subsidised Critical illness cover
Are you an experienced professional with strong pensions knowledge and an analytical approach and process improvement mindset? Are you able to keep up to date with legislation, regulatory and market developments that affect pension administration? Reed are proud to be representing a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. They act for a wide range of clients, large and small, in both the private and public sectors including 15% of FTSE 350 firms with a defined benefit pension scheme. We are seeking a Senior Technical Analyst for a full-time, permanent position and it will be worked on a hybrid basis where you will share your time between the office and home. This role can be based from any of our UK offices. The Pension Administration Business was established in 1993. Our core business is the provision of services to trustees of UK occupational pension schemes DB, DC, CARE, cash balance - and we will do this as a stand-alone "admin-only" appointment or in conjunction with services provided by our other practice areas. Your day-to-day duties will include - Keep up to date with regulatory and market developments that affect pension administration Liaise with business stakeholders to ensure that the implications of regulatory change affecting pension administration are understood and implemented within required timescales Provide support to keep our processes, member communications, internal guidance notes and technical training material up to date as required Deal with and provide guidance on technical queries as required Explain complex issues in a straightforward, easy to understand manner Research and development of solutions to new or unknown issues, making recommendations Read, research and understand documentation and legislation to resolve queries Support, Implement and Maintain Information Security procedures and activities in accordance to internal Information Security Policy Any other reasonable task as advised from time-to-time The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role. The successful candidate will have - At least 5 years DB pension experience and knowledge is essential You will have a good knowledge of pensions, legislation and regulatory requirements Recent involvement in implementing pensions related change within a pension administration environment, is desirable Excellent communication, listening and organisational skills Be able to communicate complex pensions technical matters at a level appropriate to the recipient, exercising tact and diplomacy, where necessary Ideally be educated to minimum GCSE Grade "5" or "C" in Maths and English or equivalent A relevant qualification or progress with PMI examinations is desirable Our benefits include - Competitive discretionary annual bonus Life assurance (4x up to 10x) Group income protection up to 65% of salary Private medical cover from Day One 25 days holiday per year and up to 30 days with holiday trading Generous pension scheme (we contribute 8%) Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm) Corporate social investment programme Lots of clubs, sporting events, social, cultural and belief groups across our offices Healthcare cash plan Subsidised Dental cover Subsidised Critical illness cover
Apr 30, 2024
Full time
Are you an experienced professional with strong pensions knowledge and an analytical approach and process improvement mindset? Are you able to keep up to date with legislation, regulatory and market developments that affect pension administration? Reed are proud to be representing a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. They act for a wide range of clients, large and small, in both the private and public sectors including 15% of FTSE 350 firms with a defined benefit pension scheme. We are seeking a Senior Technical Analyst for a full-time, permanent position and it will be worked on a hybrid basis where you will share your time between the office and home. This role can be based from any of our UK offices. The Pension Administration Business was established in 1993. Our core business is the provision of services to trustees of UK occupational pension schemes DB, DC, CARE, cash balance - and we will do this as a stand-alone "admin-only" appointment or in conjunction with services provided by our other practice areas. Your day-to-day duties will include - Keep up to date with regulatory and market developments that affect pension administration Liaise with business stakeholders to ensure that the implications of regulatory change affecting pension administration are understood and implemented within required timescales Provide support to keep our processes, member communications, internal guidance notes and technical training material up to date as required Deal with and provide guidance on technical queries as required Explain complex issues in a straightforward, easy to understand manner Research and development of solutions to new or unknown issues, making recommendations Read, research and understand documentation and legislation to resolve queries Support, Implement and Maintain Information Security procedures and activities in accordance to internal Information Security Policy Any other reasonable task as advised from time-to-time The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role. The successful candidate will have - At least 5 years DB pension experience and knowledge is essential You will have a good knowledge of pensions, legislation and regulatory requirements Recent involvement in implementing pensions related change within a pension administration environment, is desirable Excellent communication, listening and organisational skills Be able to communicate complex pensions technical matters at a level appropriate to the recipient, exercising tact and diplomacy, where necessary Ideally be educated to minimum GCSE Grade "5" or "C" in Maths and English or equivalent A relevant qualification or progress with PMI examinations is desirable Our benefits include - Competitive discretionary annual bonus Life assurance (4x up to 10x) Group income protection up to 65% of salary Private medical cover from Day One 25 days holiday per year and up to 30 days with holiday trading Generous pension scheme (we contribute 8%) Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm) Corporate social investment programme Lots of clubs, sporting events, social, cultural and belief groups across our offices Healthcare cash plan Subsidised Dental cover Subsidised Critical illness cover
Are you an experienced professional with strong pensions knowledge and an analytical approach and process improvement mindset? Are you able to keep up to date with legislation, regulatory and market developments that affect pension administration? Reed are proud to be representing a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. They act for a wide range of clients, large and small, in both the private and public sectors including 15% of FTSE 350 firms with a defined benefit pension scheme. We are seeking a Senior Technical Analyst for a full-time, permanent position and it will be worked on a hybrid basis where you will share your time between the office and home. This role can be based from any of our UK offices. The Pension Administration Business was established in 1993. Our core business is the provision of services to trustees of UK occupational pension schemes DB, DC, CARE, cash balance - and we will do this as a stand-alone "admin-only" appointment or in conjunction with services provided by our other practice areas. Your day-to-day duties will include - Keep up to date with regulatory and market developments that affect pension administration Liaise with business stakeholders to ensure that the implications of regulatory change affecting pension administration are understood and implemented within required timescales Provide support to keep our processes, member communications, internal guidance notes and technical training material up to date as required Deal with and provide guidance on technical queries as required Explain complex issues in a straightforward, easy to understand manner Research and development of solutions to new or unknown issues, making recommendations Read, research and understand documentation and legislation to resolve queries Support, Implement and Maintain Information Security procedures and activities in accordance to internal Information Security Policy Any other reasonable task as advised from time-to-time The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role. The successful candidate will have - At least 5 years DB pension experience and knowledge is essential You will have a good knowledge of pensions, legislation and regulatory requirements Recent involvement in implementing pensions related change within a pension administration environment, is desirable Excellent communication, listening and organisational skills Be able to communicate complex pensions technical matters at a level appropriate to the recipient, exercising tact and diplomacy, where necessary Ideally be educated to minimum GCSE Grade "5" or "C" in Maths and English or equivalent A relevant qualification or progress with PMI examinations is desirable Our benefits include - Competitive discretionary annual bonus Life assurance (4x up to 10x) Group income protection up to 65% of salary Private medical cover from Day One 25 days holiday per year and up to 30 days with holiday trading Generous pension scheme (we contribute 8%) Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm) Corporate social investment programme Lots of clubs, sporting events, social, cultural and belief groups across our offices Healthcare cash plan Subsidised Dental cover Subsidised Critical illness cover
Apr 30, 2024
Full time
Are you an experienced professional with strong pensions knowledge and an analytical approach and process improvement mindset? Are you able to keep up to date with legislation, regulatory and market developments that affect pension administration? Reed are proud to be representing a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. They act for a wide range of clients, large and small, in both the private and public sectors including 15% of FTSE 350 firms with a defined benefit pension scheme. We are seeking a Senior Technical Analyst for a full-time, permanent position and it will be worked on a hybrid basis where you will share your time between the office and home. This role can be based from any of our UK offices. The Pension Administration Business was established in 1993. Our core business is the provision of services to trustees of UK occupational pension schemes DB, DC, CARE, cash balance - and we will do this as a stand-alone "admin-only" appointment or in conjunction with services provided by our other practice areas. Your day-to-day duties will include - Keep up to date with regulatory and market developments that affect pension administration Liaise with business stakeholders to ensure that the implications of regulatory change affecting pension administration are understood and implemented within required timescales Provide support to keep our processes, member communications, internal guidance notes and technical training material up to date as required Deal with and provide guidance on technical queries as required Explain complex issues in a straightforward, easy to understand manner Research and development of solutions to new or unknown issues, making recommendations Read, research and understand documentation and legislation to resolve queries Support, Implement and Maintain Information Security procedures and activities in accordance to internal Information Security Policy Any other reasonable task as advised from time-to-time The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role. The successful candidate will have - At least 5 years DB pension experience and knowledge is essential You will have a good knowledge of pensions, legislation and regulatory requirements Recent involvement in implementing pensions related change within a pension administration environment, is desirable Excellent communication, listening and organisational skills Be able to communicate complex pensions technical matters at a level appropriate to the recipient, exercising tact and diplomacy, where necessary Ideally be educated to minimum GCSE Grade "5" or "C" in Maths and English or equivalent A relevant qualification or progress with PMI examinations is desirable Our benefits include - Competitive discretionary annual bonus Life assurance (4x up to 10x) Group income protection up to 65% of salary Private medical cover from Day One 25 days holiday per year and up to 30 days with holiday trading Generous pension scheme (we contribute 8%) Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm) Corporate social investment programme Lots of clubs, sporting events, social, cultural and belief groups across our offices Healthcare cash plan Subsidised Dental cover Subsidised Critical illness cover
Are you an experienced professional with strong pensions knowledge and an analytical approach and process improvement mindset? Are you able to keep up to date with legislation, regulatory and market developments that affect pension administration? Reed are proud to be representing a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. They act for a wide range of clients, large and small, in both the private and public sectors including 15% of FTSE 350 firms with a defined benefit pension scheme. We are seeking a Senior Technical Analyst for a full-time, permanent position and it will be worked on a hybrid basis where you will share your time between the office and home. This role can be based from any of our UK offices. The Pension Administration Business was established in 1993. Our core business is the provision of services to trustees of UK occupational pension schemes DB, DC, CARE, cash balance - and we will do this as a stand-alone "admin-only" appointment or in conjunction with services provided by our other practice areas. Your day-to-day duties will include - Keep up to date with regulatory and market developments that affect pension administration Liaise with business stakeholders to ensure that the implications of regulatory change affecting pension administration are understood and implemented within required timescales Provide support to keep our processes, member communications, internal guidance notes and technical training material up to date as required Deal with and provide guidance on technical queries as required Explain complex issues in a straightforward, easy to understand manner Research and development of solutions to new or unknown issues, making recommendations Read, research and understand documentation and legislation to resolve queries Support, Implement and Maintain Information Security procedures and activities in accordance to internal Information Security Policy Any other reasonable task as advised from time-to-time The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role. The successful candidate will have - At least 5 years DB pension experience and knowledge is essential You will have a good knowledge of pensions, legislation and regulatory requirements Recent involvement in implementing pensions related change within a pension administration environment, is desirable Excellent communication, listening and organisational skills Be able to communicate complex pensions technical matters at a level appropriate to the recipient, exercising tact and diplomacy, where necessary Ideally be educated to minimum GCSE Grade "5" or "C" in Maths and English or equivalent A relevant qualification or progress with PMI examinations is desirable Our benefits include - Competitive discretionary annual bonus Life assurance (4x up to 10x) Group income protection up to 65% of salary Private medical cover from Day One 25 days holiday per year and up to 30 days with holiday trading Generous pension scheme (we contribute 8%) Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm) Corporate social investment programme Lots of clubs, sporting events, social, cultural and belief groups across our offices Healthcare cash plan Subsidised Dental cover Subsidised Critical illness cover
Apr 30, 2024
Full time
Are you an experienced professional with strong pensions knowledge and an analytical approach and process improvement mindset? Are you able to keep up to date with legislation, regulatory and market developments that affect pension administration? Reed are proud to be representing a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. They act for a wide range of clients, large and small, in both the private and public sectors including 15% of FTSE 350 firms with a defined benefit pension scheme. We are seeking a Senior Technical Analyst for a full-time, permanent position and it will be worked on a hybrid basis where you will share your time between the office and home. This role can be based from any of our UK offices. The Pension Administration Business was established in 1993. Our core business is the provision of services to trustees of UK occupational pension schemes DB, DC, CARE, cash balance - and we will do this as a stand-alone "admin-only" appointment or in conjunction with services provided by our other practice areas. Your day-to-day duties will include - Keep up to date with regulatory and market developments that affect pension administration Liaise with business stakeholders to ensure that the implications of regulatory change affecting pension administration are understood and implemented within required timescales Provide support to keep our processes, member communications, internal guidance notes and technical training material up to date as required Deal with and provide guidance on technical queries as required Explain complex issues in a straightforward, easy to understand manner Research and development of solutions to new or unknown issues, making recommendations Read, research and understand documentation and legislation to resolve queries Support, Implement and Maintain Information Security procedures and activities in accordance to internal Information Security Policy Any other reasonable task as advised from time-to-time The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role. The successful candidate will have - At least 5 years DB pension experience and knowledge is essential You will have a good knowledge of pensions, legislation and regulatory requirements Recent involvement in implementing pensions related change within a pension administration environment, is desirable Excellent communication, listening and organisational skills Be able to communicate complex pensions technical matters at a level appropriate to the recipient, exercising tact and diplomacy, where necessary Ideally be educated to minimum GCSE Grade "5" or "C" in Maths and English or equivalent A relevant qualification or progress with PMI examinations is desirable Our benefits include - Competitive discretionary annual bonus Life assurance (4x up to 10x) Group income protection up to 65% of salary Private medical cover from Day One 25 days holiday per year and up to 30 days with holiday trading Generous pension scheme (we contribute 8%) Sports Allowance - we pay up to 50% of your gym/sports membership (up to £50 pm) Corporate social investment programme Lots of clubs, sporting events, social, cultural and belief groups across our offices Healthcare cash plan Subsidised Dental cover Subsidised Critical illness cover
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Business Area EQ has embarked on a Client to Cash (C2C) transformation covering all capabilities for an end-to-end journey from marketing, new business development, opportunity and contract lifecycle management, order to cash, and relationship management through to renewals management. As a result of acquisitions and growth, we currently have multiple ways of working, processes and systems which we are consolidating into a single global approach and platform based on Salesforce Sales Cloud and Conga Quote to Cash. Role Summary Reports to the C2C Product and Programme Director as a key member of the programme leadership team. Provides leadership of the Architecture and Analysis team, and on both business architecture and Salesforce/Conga functional architecture to effectively support the C2C Programme objectives. The role will suit an experienced business-focussed Salesforce Application/Solution Architect who wants to continue in a hands-on capacity as well as lead and develop a team. Core Duties/Responsibilities Lead the collaboration of cross-functional teams in analysing business requirements, design, development, and implementation of complex Salesforce/Quote to Cash solutions to meet business requirements Lead the development and implementation of business architecture frameworks, strategies, and roadmaps to align business goals with technology solutions Manage and mentor architects and business analysts Architect scalable and high-performance solutions on the Salesforce platform and drive the integration of business architecture artifacts with other enterprise architecture domains, including integration, data, and technology architecture Support the implementation of our global C2C capabilities, driving standardisation and out-of-the-box acceptance to minimise the need for customisation of Salesforce/Conga applications Apply an agile approach to defining requirements, scope, technical specifications, features, user stories (solution backlog) and use cases Lead and participate in project planning, estimation, and risk management activities to ensure successful project delivery Ensure delivery to agreed objectives, requirements, schedules, costs and quality objectives, ensuring compliance and alignment with Group and Engineering standards and processes Own and support in the development and maintenance of programme documentation Build and maintain deep working knowledge of the business, platforms and products, and serve as a subject matter expert on business and functional architecture, and design principles. Skills, Capabilities and Attributes Strategic mindset with a focus on driving business innovation and transformation through the effective use of technology and architecture Experience as a Salesforce or Conga QTC Application/Solution Architect leading the design and implementation of enterprise-scale solutions Business Architecture skills in areas such as operating model development, process engineering and value management Experience of CRM and Quote to Cash business capabilities Expertise in Salesforce platform capabilities. Sales Cloud, Marketing Cloud, Service Cloud, and Lightning Platform Proficiency in Salesforce development technologies. Apex, Visualforce, Lightning Web Components, and Salesforce DX Strong understanding of business architecture frameworks, methodologies, and tools such as TOGAF, Zachman, or BPMN Adept at assimilating and correlating disconnecting information using significant analysis skills Experience with Agile development methodologies and tools like Azure DevOps Salesforce certifications (e.g., Application Architect, Administrator) are essential. Certified Technical Architect, B2B Solution Architect, Sharing and Visibility Architect, Data Architect or Integration Architect certifications desirable Certification in Business or Enterprise Architecture (eg Certified Business Architect, ToGAF) highly desirable Certification in Agile methodologies (eg Certified Agile Scrum Master, SAFe Agilist) highly desirable Bachelor's degree in related field (or equivalent experience) is desirable What We Offer Save For Your Future - Equiniti Pension Plan; Matched contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary Employee discounts - Discounts and cashback at high street stores through EQ Wins Platform Flexible Benefits - Ability to purchase a wide variety of benefits through our flex plan Time Off - 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity Winning together - Equiniti ICON award vouchers; recognising individuals going above and beyond to help the business succeed We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Apr 30, 2024
Full time
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Business Area EQ has embarked on a Client to Cash (C2C) transformation covering all capabilities for an end-to-end journey from marketing, new business development, opportunity and contract lifecycle management, order to cash, and relationship management through to renewals management. As a result of acquisitions and growth, we currently have multiple ways of working, processes and systems which we are consolidating into a single global approach and platform based on Salesforce Sales Cloud and Conga Quote to Cash. Role Summary Reports to the C2C Product and Programme Director as a key member of the programme leadership team. Provides leadership of the Architecture and Analysis team, and on both business architecture and Salesforce/Conga functional architecture to effectively support the C2C Programme objectives. The role will suit an experienced business-focussed Salesforce Application/Solution Architect who wants to continue in a hands-on capacity as well as lead and develop a team. Core Duties/Responsibilities Lead the collaboration of cross-functional teams in analysing business requirements, design, development, and implementation of complex Salesforce/Quote to Cash solutions to meet business requirements Lead the development and implementation of business architecture frameworks, strategies, and roadmaps to align business goals with technology solutions Manage and mentor architects and business analysts Architect scalable and high-performance solutions on the Salesforce platform and drive the integration of business architecture artifacts with other enterprise architecture domains, including integration, data, and technology architecture Support the implementation of our global C2C capabilities, driving standardisation and out-of-the-box acceptance to minimise the need for customisation of Salesforce/Conga applications Apply an agile approach to defining requirements, scope, technical specifications, features, user stories (solution backlog) and use cases Lead and participate in project planning, estimation, and risk management activities to ensure successful project delivery Ensure delivery to agreed objectives, requirements, schedules, costs and quality objectives, ensuring compliance and alignment with Group and Engineering standards and processes Own and support in the development and maintenance of programme documentation Build and maintain deep working knowledge of the business, platforms and products, and serve as a subject matter expert on business and functional architecture, and design principles. Skills, Capabilities and Attributes Strategic mindset with a focus on driving business innovation and transformation through the effective use of technology and architecture Experience as a Salesforce or Conga QTC Application/Solution Architect leading the design and implementation of enterprise-scale solutions Business Architecture skills in areas such as operating model development, process engineering and value management Experience of CRM and Quote to Cash business capabilities Expertise in Salesforce platform capabilities. Sales Cloud, Marketing Cloud, Service Cloud, and Lightning Platform Proficiency in Salesforce development technologies. Apex, Visualforce, Lightning Web Components, and Salesforce DX Strong understanding of business architecture frameworks, methodologies, and tools such as TOGAF, Zachman, or BPMN Adept at assimilating and correlating disconnecting information using significant analysis skills Experience with Agile development methodologies and tools like Azure DevOps Salesforce certifications (e.g., Application Architect, Administrator) are essential. Certified Technical Architect, B2B Solution Architect, Sharing and Visibility Architect, Data Architect or Integration Architect certifications desirable Certification in Business or Enterprise Architecture (eg Certified Business Architect, ToGAF) highly desirable Certification in Agile methodologies (eg Certified Agile Scrum Master, SAFe Agilist) highly desirable Bachelor's degree in related field (or equivalent experience) is desirable What We Offer Save For Your Future - Equiniti Pension Plan; Matched contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary Employee discounts - Discounts and cashback at high street stores through EQ Wins Platform Flexible Benefits - Ability to purchase a wide variety of benefits through our flex plan Time Off - 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity Winning together - Equiniti ICON award vouchers; recognising individuals going above and beyond to help the business succeed We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Job Title: IT Business Manager Contract Type: Permanent Salary Range: Dependent on Experience Location: Eastleigh - Hybrid Working IT Business Manager: Ageas in Eastleigh have a fantastic opportunity available for a candidate with strong commercial management experience in a cross functional IT department, to join the team as an IT Business Manager. The IT Business Manager is a newly created opportunity, and the successful candidate will provide professional oversight of the IT departments approach to budgeting, cost optimisation, asset management and service cost management. Here are some of the main skills and experience required to be successful in the IT Business Manager opportunity: Proven commercial management experience as an IT manager, Senior IT project manager, IT business analyst, or similarDetailed understanding of how IT systems work in an insurance or financial services environmentDemonstrable experience working with ServiceNow Asset Manager or equivalent Asset Management toolAbility to adapt to changing business needs and prioritiesStrong knowledge of IT finance principles, practices, and toolsProven ability to communicate and present to stakeholders of all levels. Here are some of the main responsibilities of the IT Business Manager role, based in Eastleigh: Develop and implement IT finance policies and procedures that align with Ageas financial goals and strategiesSupport the ITLT in preparation and monitoring of the IT budget, forecast, and variance analysis, and provide financial guidance and recommendations to the ITLTIdentify cost optimisation opportunities within the IT department, working with the finance business partner and Central procurement as appropriateDevelop and improve key reporting metrics to demonstrate value for money within the IT departmentImplement mechanisms to show the cost and consumption of technology services which aligns cost drivers appropriately to business usage and the service provided.Ensure a robust IT asset management strategy is in place, supporting active cost management At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 31 days holiday (inc. bank holidays) and you can buy and sell days.Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more Benefits for Them - Partner Life Assurance and Critical Illness cover.Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us.Want to be part of a Winning Team? Come and join Ageas.
Apr 30, 2024
Full time
Job Title: IT Business Manager Contract Type: Permanent Salary Range: Dependent on Experience Location: Eastleigh - Hybrid Working IT Business Manager: Ageas in Eastleigh have a fantastic opportunity available for a candidate with strong commercial management experience in a cross functional IT department, to join the team as an IT Business Manager. The IT Business Manager is a newly created opportunity, and the successful candidate will provide professional oversight of the IT departments approach to budgeting, cost optimisation, asset management and service cost management. Here are some of the main skills and experience required to be successful in the IT Business Manager opportunity: Proven commercial management experience as an IT manager, Senior IT project manager, IT business analyst, or similarDetailed understanding of how IT systems work in an insurance or financial services environmentDemonstrable experience working with ServiceNow Asset Manager or equivalent Asset Management toolAbility to adapt to changing business needs and prioritiesStrong knowledge of IT finance principles, practices, and toolsProven ability to communicate and present to stakeholders of all levels. Here are some of the main responsibilities of the IT Business Manager role, based in Eastleigh: Develop and implement IT finance policies and procedures that align with Ageas financial goals and strategiesSupport the ITLT in preparation and monitoring of the IT budget, forecast, and variance analysis, and provide financial guidance and recommendations to the ITLTIdentify cost optimisation opportunities within the IT department, working with the finance business partner and Central procurement as appropriateDevelop and improve key reporting metrics to demonstrate value for money within the IT departmentImplement mechanisms to show the cost and consumption of technology services which aligns cost drivers appropriately to business usage and the service provided.Ensure a robust IT asset management strategy is in place, supporting active cost management At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 31 days holiday (inc. bank holidays) and you can buy and sell days.Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more Benefits for Them - Partner Life Assurance and Critical Illness cover.Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us.Want to be part of a Winning Team? Come and join Ageas.
Are you a Solutions Architect in and around the Bristol area? Well versed with .Net, Azure and CMS? If you have a passion for problem-solving and want to be part of a fast growing software house within a dynamic team, then look no further. What you'll need Previous Architecting experience in a Microsoft environment. Experience with C#, .Net, HTML, CSS, JavaScript with any modern JavaScript library. Good knowledge of Umbraco. Understanding of Azure cloud platform and its services (e.g. Azure App Service, Azure SQL, Azure Functions, Azure Blob Storage, Azure CDN, and Azure Search). Completed at least 2 large end-to-end projects from concept to completion. Excellent knowledge of the Microsoft Power Platform, including PowerApps, Power Automate, React, PCF Controls Ideally experience with Dynamics 365 CE. Good understanding of security and compliance best practices. Experience leading and mentoring a team. Industry certifications such as Microsoft Certified: Power Platform Developer Associate, Microsoft Certified: Power Platform Solution Architect Expert or Azure Solutions Architect Expert is a plus. What's you'll be doing Planning, delivery, leadership and knowledge sharing are some of the main areas within this role. Technical review of features and user stories with their Business Analysts, documenting solution design and estimates for projects. Technical aspects of security, deployment pipelines and process, supporting the development team creation and estimation of tasks during sprint planning, before ensuring the development team write quality code to agreed standards defined from the Principal Solution Architecture team through code review and the pull review process. What you'll get in return A starting salary of up to £90K DOE along with Life Assurance and Group Income Protection, Private medical cover with cash plan, Enhanced Company Pension, Hybrid-working model (Bristol once a week ideally) with 25 days annual leave + your birthday off. Employee wellbeing perks - including Peppy Health, Perkbox, etc. Enhanced maternity, paternity and adoption pay. Generous training budgets and reimbursement for professional memberships. What's next? Got what it takes? Happy to be in the office in Bristol during the week? Get your CV over to me asap for review. UK APPLICANTS ONLY PLEASE
Apr 30, 2024
Full time
Are you a Solutions Architect in and around the Bristol area? Well versed with .Net, Azure and CMS? If you have a passion for problem-solving and want to be part of a fast growing software house within a dynamic team, then look no further. What you'll need Previous Architecting experience in a Microsoft environment. Experience with C#, .Net, HTML, CSS, JavaScript with any modern JavaScript library. Good knowledge of Umbraco. Understanding of Azure cloud platform and its services (e.g. Azure App Service, Azure SQL, Azure Functions, Azure Blob Storage, Azure CDN, and Azure Search). Completed at least 2 large end-to-end projects from concept to completion. Excellent knowledge of the Microsoft Power Platform, including PowerApps, Power Automate, React, PCF Controls Ideally experience with Dynamics 365 CE. Good understanding of security and compliance best practices. Experience leading and mentoring a team. Industry certifications such as Microsoft Certified: Power Platform Developer Associate, Microsoft Certified: Power Platform Solution Architect Expert or Azure Solutions Architect Expert is a plus. What's you'll be doing Planning, delivery, leadership and knowledge sharing are some of the main areas within this role. Technical review of features and user stories with their Business Analysts, documenting solution design and estimates for projects. Technical aspects of security, deployment pipelines and process, supporting the development team creation and estimation of tasks during sprint planning, before ensuring the development team write quality code to agreed standards defined from the Principal Solution Architecture team through code review and the pull review process. What you'll get in return A starting salary of up to £90K DOE along with Life Assurance and Group Income Protection, Private medical cover with cash plan, Enhanced Company Pension, Hybrid-working model (Bristol once a week ideally) with 25 days annual leave + your birthday off. Employee wellbeing perks - including Peppy Health, Perkbox, etc. Enhanced maternity, paternity and adoption pay. Generous training budgets and reimbursement for professional memberships. What's next? Got what it takes? Happy to be in the office in Bristol during the week? Get your CV over to me asap for review. UK APPLICANTS ONLY PLEASE
Business Unit: Customer Experience, Operational Excellence Salary range: £36,800 - £50,000 per annum per annum DOE + red-hot benefits Location : Remote - work from anywhere within the UK with occasional travel required to a hub (Newcastle/Glasgow) Don't settle for dull. Live a life more Virgin. Our Team An amazing opportunity for someone to join our growing Customer Transformation & Operations - Resource Planning team, primarily specialising in the production of accurate strategic forecasting of demand across the Operations function. Responsible for accurate forecasting of FTE requirements to service projected demand within agreed Service Levels. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you! You'll focus on a variety of Customer Service KPI's and support the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand and demonstrate our resource requirements and costs against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You'll play a significant role in helping the business deliver against their Commercial plans, customer service, and cost ambitions. What you'll be doing Create, maintain and present demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities. Collaborate with senior management across CT&O and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and GBI. Chair resource forums with key stakeholders, providing good quality and thought-provoking material that ensures we have the right people in the right place at the right time. Own and manage end to end action plans ensuring key milestones are achieved. Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. We need you to have Knowledge of relevant Microsoft software, including Power BI, Teams, Excel, PowerPoint, and Word. Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business. Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy. Ability to logically analyse and interpret data. Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business. Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. The ability to deputise for the Senior Performance Insight Manager. We'd like you to have Working experience of Workforce management tools and analytical tools to develop future forecasts. Advanced Excel skills. ed Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 26 Apr 2024 GMT Daylight Time Applications close: 10 May 2024 GMT Daylight Time
Apr 30, 2024
Full time
Business Unit: Customer Experience, Operational Excellence Salary range: £36,800 - £50,000 per annum per annum DOE + red-hot benefits Location : Remote - work from anywhere within the UK with occasional travel required to a hub (Newcastle/Glasgow) Don't settle for dull. Live a life more Virgin. Our Team An amazing opportunity for someone to join our growing Customer Transformation & Operations - Resource Planning team, primarily specialising in the production of accurate strategic forecasting of demand across the Operations function. Responsible for accurate forecasting of FTE requirements to service projected demand within agreed Service Levels. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you! You'll focus on a variety of Customer Service KPI's and support the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand and demonstrate our resource requirements and costs against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You'll play a significant role in helping the business deliver against their Commercial plans, customer service, and cost ambitions. What you'll be doing Create, maintain and present demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities. Collaborate with senior management across CT&O and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and GBI. Chair resource forums with key stakeholders, providing good quality and thought-provoking material that ensures we have the right people in the right place at the right time. Own and manage end to end action plans ensuring key milestones are achieved. Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. We need you to have Knowledge of relevant Microsoft software, including Power BI, Teams, Excel, PowerPoint, and Word. Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business. Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy. Ability to logically analyse and interpret data. Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business. Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. The ability to deputise for the Senior Performance Insight Manager. We'd like you to have Working experience of Workforce management tools and analytical tools to develop future forecasts. Advanced Excel skills. ed Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 26 Apr 2024 GMT Daylight Time Applications close: 10 May 2024 GMT Daylight Time
? Lead Software Test Engineer / Lead Test Analyst Coventry (Hybrid working options available) Up to £60,000 Are you passionate about ensuring top-notch quality in software products? Do you thrive in a cooperative environment where innovation and continuous improvement are valued? We are looking for a talented QA Lead / Lead Test Analyst to join our clients team and take ownership of elevating the quality and reliability of their SaaS products. The company build SaaS solutions for charities and organisations involved in social change and supporting public services. You're work will directly support 100,000's of people across the UK. Key Responsibilities: Craft and refine comprehensive test plans to guarantee extensive coverage of all features and functionalities of a range of SaaS applications. Create and run test plans with precision, identifying and resolving bugs promptly to uphold the highest standards of product quality. Foster collaboration across teams, including development, product management, and customer support, to align quality assurance processes with project objectives and customer expectations. Drive ongoing enhancements in testing strategies and processes, incorporating best practices to ensure optimal outcomes. Provide mentorship and guidance to the QA team members, cultivating a culture of collaboration and excellence. Ensure accurate documentation and reporting of test results, offering valuable insights and recommendations to senior management for informed decision-making. Requirements: Experienced in software testing and quality assurance, with experience in a leadership or management role. Strong understanding of software development lifecycle (SDLC) and agile methodologies. Proficiency in developing comprehensive test plans, test cases, and test scripts tailored to bespoke software applications. Exposure to automated testing tools (e.g., Browserstack, Selenium) and continuous integration tools (e.g., Azure DevOps). Exceptional problem-solving abilities and meticulous attention to detail. Strong communication and interpersonal skills, enabling effective collaboration across teams and disciplines. Desirable Experience: Familiarity with programming languages and scripts (e.g., Flutter, SQL) to facilitate understanding of the software development process and enable test automation. Experience in performance and security testing, including knowledge of relevant tools and principles. Relevant certifications in Quality Assurance and Software Testing are advantageous, such as ISTQB Advanced Level, CSTE, or similar. If you are ready to make a significant impact on the quality of SaaS products and people's lives please apply or contact me on LinkedIn - Jack IT Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
? Lead Software Test Engineer / Lead Test Analyst Coventry (Hybrid working options available) Up to £60,000 Are you passionate about ensuring top-notch quality in software products? Do you thrive in a cooperative environment where innovation and continuous improvement are valued? We are looking for a talented QA Lead / Lead Test Analyst to join our clients team and take ownership of elevating the quality and reliability of their SaaS products. The company build SaaS solutions for charities and organisations involved in social change and supporting public services. You're work will directly support 100,000's of people across the UK. Key Responsibilities: Craft and refine comprehensive test plans to guarantee extensive coverage of all features and functionalities of a range of SaaS applications. Create and run test plans with precision, identifying and resolving bugs promptly to uphold the highest standards of product quality. Foster collaboration across teams, including development, product management, and customer support, to align quality assurance processes with project objectives and customer expectations. Drive ongoing enhancements in testing strategies and processes, incorporating best practices to ensure optimal outcomes. Provide mentorship and guidance to the QA team members, cultivating a culture of collaboration and excellence. Ensure accurate documentation and reporting of test results, offering valuable insights and recommendations to senior management for informed decision-making. Requirements: Experienced in software testing and quality assurance, with experience in a leadership or management role. Strong understanding of software development lifecycle (SDLC) and agile methodologies. Proficiency in developing comprehensive test plans, test cases, and test scripts tailored to bespoke software applications. Exposure to automated testing tools (e.g., Browserstack, Selenium) and continuous integration tools (e.g., Azure DevOps). Exceptional problem-solving abilities and meticulous attention to detail. Strong communication and interpersonal skills, enabling effective collaboration across teams and disciplines. Desirable Experience: Familiarity with programming languages and scripts (e.g., Flutter, SQL) to facilitate understanding of the software development process and enable test automation. Experience in performance and security testing, including knowledge of relevant tools and principles. Relevant certifications in Quality Assurance and Software Testing are advantageous, such as ISTQB Advanced Level, CSTE, or similar. If you are ready to make a significant impact on the quality of SaaS products and people's lives please apply or contact me on LinkedIn - Jack IT Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
Apr 30, 2024
Full time
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance 35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
Service Assurance Analyst Fixed Term Contract for 24 months Based on site in Manchester Salary Pay IT Services at our institution is a dynamic and agile department committed to delivering exceptional customer service and quality solutions. The Role: We are seeking a skilled individual to coordinate an end-to-end Service Assurance process, encompassing Service Design and Transition. Collaborating closely with Project and Operational Teams, you will ensure that new and modified IT Services possess comprehensive Service Design Packages and meet agreed Service Transition and Operational Readiness criteria. This involves crafting artifacts such as runbooks, configuring ITIL service support processes, establishing support and RACI models, devising Disaster Recovery plans, and facilitating knowledge transfer. The Ideal Candidate: We are looking for someone who can demonstrate: - Proven experience in coordinating/managing Service Design and Service Transition activities for new and modified services. - Ability to collaborate with multiple stakeholders to successfully onboard all new and modified solutions into the production environment. - Understanding of Availability Management, Capacity Management, and Information and Governance. - Familiarity with ITIL practices. - Experience in project delivery within a governance framework. - Preferable experience in security system implementations. What We Offer: Joining my clients team comes with a comprehensive benefits package, including: - Generous annual leave allowance, including Christmas/New Year closure. - Pension scheme membership for you and your family. - Well-being program featuring counseling and fitness facilities. - Learning and development opportunities. - Season ticket loans for public transport. - Cycle to Work Scheme. - Workplace nursery scheme. - Staff recognition schemes. - Discounts on various products and services, including travel and high street savings. If you're ready to contribute to our vibrant team and make a meaningful impact within a supportive environment, we invite you to apply.
Apr 30, 2024
Full time
Service Assurance Analyst Fixed Term Contract for 24 months Based on site in Manchester Salary Pay IT Services at our institution is a dynamic and agile department committed to delivering exceptional customer service and quality solutions. The Role: We are seeking a skilled individual to coordinate an end-to-end Service Assurance process, encompassing Service Design and Transition. Collaborating closely with Project and Operational Teams, you will ensure that new and modified IT Services possess comprehensive Service Design Packages and meet agreed Service Transition and Operational Readiness criteria. This involves crafting artifacts such as runbooks, configuring ITIL service support processes, establishing support and RACI models, devising Disaster Recovery plans, and facilitating knowledge transfer. The Ideal Candidate: We are looking for someone who can demonstrate: - Proven experience in coordinating/managing Service Design and Service Transition activities for new and modified services. - Ability to collaborate with multiple stakeholders to successfully onboard all new and modified solutions into the production environment. - Understanding of Availability Management, Capacity Management, and Information and Governance. - Familiarity with ITIL practices. - Experience in project delivery within a governance framework. - Preferable experience in security system implementations. What We Offer: Joining my clients team comes with a comprehensive benefits package, including: - Generous annual leave allowance, including Christmas/New Year closure. - Pension scheme membership for you and your family. - Well-being program featuring counseling and fitness facilities. - Learning and development opportunities. - Season ticket loans for public transport. - Cycle to Work Scheme. - Workplace nursery scheme. - Staff recognition schemes. - Discounts on various products and services, including travel and high street savings. If you're ready to contribute to our vibrant team and make a meaningful impact within a supportive environment, we invite you to apply.
IT Support - £50,000 - Central London (On-site role) An opening for a Desktop Analyst has become available within an innovative and diverse global professional services firm. This role will provide the successful candidate with the chance to collaborate and develop their skills and is key to the wider success of the business. This leading firm embraces a culture of customer service and is looking for someone who has the ability to provide efficient and effective client support to all users. You will be responsible for installation and configuration of desktop, laptop and telephone equipment, troubleshooting and maintenance of PC equipment and the provision of on-site technical assistance where needed. Further responsibilities include: Tracking customer reports of hardware, software, mobile device issues. Active participation in pilot groups and quality assurance of computer system builds. Setup and maintenance of conference and meeting equipment. Provision of helpdesk an technical coverage where needed. Troubleshoot and coordination of repairs through vendors. Skills required: - Excellent customer service skills within a professional services environment. - Proficient knowledge of Windows operating systems, to include Windows 10. - Qualified applicants will also have MS-Office Suite skills. This role is offering up to £50,000 as a base salary.
Apr 30, 2024
Full time
IT Support - £50,000 - Central London (On-site role) An opening for a Desktop Analyst has become available within an innovative and diverse global professional services firm. This role will provide the successful candidate with the chance to collaborate and develop their skills and is key to the wider success of the business. This leading firm embraces a culture of customer service and is looking for someone who has the ability to provide efficient and effective client support to all users. You will be responsible for installation and configuration of desktop, laptop and telephone equipment, troubleshooting and maintenance of PC equipment and the provision of on-site technical assistance where needed. Further responsibilities include: Tracking customer reports of hardware, software, mobile device issues. Active participation in pilot groups and quality assurance of computer system builds. Setup and maintenance of conference and meeting equipment. Provision of helpdesk an technical coverage where needed. Troubleshoot and coordination of repairs through vendors. Skills required: - Excellent customer service skills within a professional services environment. - Proficient knowledge of Windows operating systems, to include Windows 10. - Qualified applicants will also have MS-Office Suite skills. This role is offering up to £50,000 as a base salary.
Overview: Our client is looking for an Information Security Assurance Analyst Operations. The aim of this role is the effective operation, reporting and evidencing of their technology and information security control environment and the overall Information Security Management System (ISMS). Based in Reigate £38,000 - £43,000 Hybrid Eligibility for annual bonus, up to 15% 27 days holiday per annum, plus bank holidays Company pension scheme Death in service benefit Employee Assistance Programme Job specification: Maintaining and improving our ISMS - Updating ISMS policies, procedures, standards, and guidance - Coordinate and provide necessary support in planning and completing internal ISMS reviews. Supplier onboarding and annual supplier security assessments - Maintaining and developing our security awareness and education programmes - Analysis of information security alerts and incidents - Report on incidents, risks, threats and vulnerabilities - Scheduling internal and external penetration and vulnerability tests and managing remediation planning Assist in evaluation of cyber security tools Manage online ISMS system. Assist the ISM to deliver Information Security projects Participate in technology and information security related audits, providing support regarding the collation and supply of evidence to requests. Ensuring information security controls are evaluated and effective - Identifying ISMS nonconformities - Respond to audit recommendations. Establish a good working relationship with all internal and external key stakeholders, and third-party vendors. Create reports on information security projects and activities - Report on information and cyber security incidents - Create ISMS reports based on key metrics - Articulate associated risks in both technical and non-technical terminology. Support the on-going review process to continually improve and refine the ISMS Support the ISM in performing targeted information security risk assessments. Identify risks, incidents, and breaches, in accordance with company policies and department procedures. Person specification: Appropriate level of education or professional risk/compliance/Information Security related qualifications Experience within technology risk management and/or audit function would be beneficial Experience of working in a regulated environment / awareness of requirements such as GDPR Experience in the maintenance of a certified IS027001 Information Security Management System and related controls (ISO27002) Understanding of technology and information security risk management frameworks Excellent verbal and communication skills Excellent team player who can establish strong working relationships
Apr 30, 2024
Full time
Overview: Our client is looking for an Information Security Assurance Analyst Operations. The aim of this role is the effective operation, reporting and evidencing of their technology and information security control environment and the overall Information Security Management System (ISMS). Based in Reigate £38,000 - £43,000 Hybrid Eligibility for annual bonus, up to 15% 27 days holiday per annum, plus bank holidays Company pension scheme Death in service benefit Employee Assistance Programme Job specification: Maintaining and improving our ISMS - Updating ISMS policies, procedures, standards, and guidance - Coordinate and provide necessary support in planning and completing internal ISMS reviews. Supplier onboarding and annual supplier security assessments - Maintaining and developing our security awareness and education programmes - Analysis of information security alerts and incidents - Report on incidents, risks, threats and vulnerabilities - Scheduling internal and external penetration and vulnerability tests and managing remediation planning Assist in evaluation of cyber security tools Manage online ISMS system. Assist the ISM to deliver Information Security projects Participate in technology and information security related audits, providing support regarding the collation and supply of evidence to requests. Ensuring information security controls are evaluated and effective - Identifying ISMS nonconformities - Respond to audit recommendations. Establish a good working relationship with all internal and external key stakeholders, and third-party vendors. Create reports on information security projects and activities - Report on information and cyber security incidents - Create ISMS reports based on key metrics - Articulate associated risks in both technical and non-technical terminology. Support the on-going review process to continually improve and refine the ISMS Support the ISM in performing targeted information security risk assessments. Identify risks, incidents, and breaches, in accordance with company policies and department procedures. Person specification: Appropriate level of education or professional risk/compliance/Information Security related qualifications Experience within technology risk management and/or audit function would be beneficial Experience of working in a regulated environment / awareness of requirements such as GDPR Experience in the maintenance of a certified IS027001 Information Security Management System and related controls (ISO27002) Understanding of technology and information security risk management frameworks Excellent verbal and communication skills Excellent team player who can establish strong working relationships
IT Technical Services Manager - Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes and manage SLAs and KPIs. Lead and mentored a team and provided technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership and communication skills. Benefits: Hybrid working Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Technical Services Manager - Sheffield
Apr 30, 2024
Full time
IT Technical Services Manager - Sheffield Our Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes and manage SLAs and KPIs. Lead and mentored a team and provided technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership and communication skills. Benefits: Hybrid working Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Technical Services Manager - Sheffield
IT Services Manager - Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Services Manager - Sheffield
Apr 30, 2024
Full time
IT Services Manager - Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Services Manager - Sheffield
Business Unit: Customer Experience, Customer Transformation & Operations Salary range: £36,800 - £51,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Don't settle for dull. Live a life more Virgin. Our Team ? An amazing opportunity for someone to join our Customer Operations - Performance Insight team, primarily specialising in understanding performance, monitoring trends, strategy, and benchmarking. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you! You'll focus on a variety of Customer Service KPI's, strategy, optimisation, and supporting the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand our performance against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You'll play a significant role in helping the business deliver against their data, customer service, and cost ambitions. What you'll be doing Creating, producing and presenting insights to relay timely and relevant Information/recommendations to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities. Handling and interpreting large data sets using statistical and analytical techniques to support the strategic goals of the business. Designing and developing predictive tools and models to provide the insight needed for effective forecasting across Customer & Risk Operations. Undertaking analysis of industry benchmark, external market, and economic information to provide key insights of current and future banking trends which will help shape the future plans of the Customer Ops team. Collaborating with senior management across Customer Ops and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and Business Intelligence. Chairing performance review forums with key stakeholders, providing good quality and thought-provoking material that turns insight into action. Owning and managing end to end action plans ensuring key milestones are achieved. Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. Managing a team of Analysts (1-4 FTE), providing guidance, direction and general performance management in line with the Banks guidelines and principles. ? We need you to have Expertise in guiding and contributing to the planning, design, development, and implementation of customer strategies and solutions. Proficiency in key Microsoft applications such as Power BI, Teams, Excel, PowerPoint, and Word. Strong aptitude for logical data analysis and interpretation, complemented by a solid background in mathematical, statistical, or technical domains through advanced education or extensive professional experience. Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business. Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business. Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy. Proven work experience utilizing statistical software such as SAS,R, Python, Minitab, or similar analytical tools, combined with demonstrated proficiency in SQL and VBA programming. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that
Apr 30, 2024
Full time
Business Unit: Customer Experience, Customer Transformation & Operations Salary range: £36,800 - £51,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Don't settle for dull. Live a life more Virgin. Our Team ? An amazing opportunity for someone to join our Customer Operations - Performance Insight team, primarily specialising in understanding performance, monitoring trends, strategy, and benchmarking. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go-getting team then we are looking for you! You'll focus on a variety of Customer Service KPI's, strategy, optimisation, and supporting the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand our performance against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies. You'll play a significant role in helping the business deliver against their data, customer service, and cost ambitions. What you'll be doing Creating, producing and presenting insights to relay timely and relevant Information/recommendations to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities. Handling and interpreting large data sets using statistical and analytical techniques to support the strategic goals of the business. Designing and developing predictive tools and models to provide the insight needed for effective forecasting across Customer & Risk Operations. Undertaking analysis of industry benchmark, external market, and economic information to provide key insights of current and future banking trends which will help shape the future plans of the Customer Ops team. Collaborating with senior management across Customer Ops and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and Business Intelligence. Chairing performance review forums with key stakeholders, providing good quality and thought-provoking material that turns insight into action. Owning and managing end to end action plans ensuring key milestones are achieved. Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. Managing a team of Analysts (1-4 FTE), providing guidance, direction and general performance management in line with the Banks guidelines and principles. ? We need you to have Expertise in guiding and contributing to the planning, design, development, and implementation of customer strategies and solutions. Proficiency in key Microsoft applications such as Power BI, Teams, Excel, PowerPoint, and Word. Strong aptitude for logical data analysis and interpretation, complemented by a solid background in mathematical, statistical, or technical domains through advanced education or extensive professional experience. Experience using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business. Strong oral and written communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation. Gravitas with excellent influencing, engagement, and communication skills across all levels of the business. Understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape. Experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy. Proven work experience utilizing statistical software such as SAS,R, Python, Minitab, or similar analytical tools, combined with demonstrated proficiency in SQL and VBA programming. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that
About The Role Team Prospect Advisor and Employer Working Pattern - Hybrid 2days per week in any of the Vitality offices.Full time, 35 hours per week. We are happy to discuss flexible working! What this role is all about: The Requirements Engineer works to understand and secure business requirements in relation to a business and system change initiative, learning and then utilising a variety of tools, techniques, and expertise. You will be highly familiar with agile approach for business analysis and requirements engineering, to define, improve, and trace business process, functional and non-functional requirements through the end-to-end software delivery lifecycle. You will work closely with your team, delivery manager, SCRUM master and associated Product Owners, Business SMEs, and Functional Specialists to ensure no details are missed. Key Actions Stakeholder Management Identify a set of stakeholders that need to be involved in creating and validating the requirements. Elicit the requirements from the business and technical owners, as well asexperienced members of the development team (Software Engineering Manager, Architect, Senior RE).Act as a consultant to the client on the application. Participate in client planning forums and advise on solutions. Challenge the business in their thinking, especially to understand the intent of the business requirement. Scope definition Define the scope of the requirements to be managed. Apply knowledge of the system, interfaces, and dependencies to highlight integration aspects that must be considered. Document the scope of the requirements using context models, domain models or use case diagrams. Customer and Business Processes Document as-is and to-be process flows in order to investigate, analyse and understand the functionality of existing system flows in relation to their business processes.Align business processes to business capabilities. User Stories Understand and document requirements. If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements. If required, analyse data to gather information. Following up with stakeholders to clear up ambiguity and possible misunderstanding. Documenting the requirements in a User Story format.Review the User Stories with the stakeholders, using appropriate formats. Functional SME Willingness to learn and understand one or more applications and understand the services used and business capabilities provided by the application. Awareness of the anomalies or roadblocks that can affect the application, or how the application can support any potential business problem. Engineering and Scrum Support Acceptance criteria must enable unit testing and the development of test plans.Provide support to Software Engineers, walk them through the user stories you have documented and answer their queries, including positive and negative scenario outcomes.Work closely with Test Engineers. Providing the scrum team with estimates of the duration of tasks. Essential Skills needed to fulfil this role: Secondary qualification or equivalent experience Knowledge of ITIL, SOP's, Raci, Visio & Lucid Practical and applied experience of Agile Methodology for Software Engineering Experience working with stakeholders at all levels within an organisation. Has a close link to wider industry practices & the Business Analyst profession Experience producing a range of analysis artefacts. Excellent communication skills both written and verbal. Ability to multitask in an effective and organised manner. Good understanding of business analysis approaches and methodologies So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to 12% We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance With its own set of rewards and benefits Life Assurance Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. If you are successfulin your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest youve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people and because we care. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible. JBRP1_UKTJ
Apr 30, 2024
Full time
About The Role Team Prospect Advisor and Employer Working Pattern - Hybrid 2days per week in any of the Vitality offices.Full time, 35 hours per week. We are happy to discuss flexible working! What this role is all about: The Requirements Engineer works to understand and secure business requirements in relation to a business and system change initiative, learning and then utilising a variety of tools, techniques, and expertise. You will be highly familiar with agile approach for business analysis and requirements engineering, to define, improve, and trace business process, functional and non-functional requirements through the end-to-end software delivery lifecycle. You will work closely with your team, delivery manager, SCRUM master and associated Product Owners, Business SMEs, and Functional Specialists to ensure no details are missed. Key Actions Stakeholder Management Identify a set of stakeholders that need to be involved in creating and validating the requirements. Elicit the requirements from the business and technical owners, as well asexperienced members of the development team (Software Engineering Manager, Architect, Senior RE).Act as a consultant to the client on the application. Participate in client planning forums and advise on solutions. Challenge the business in their thinking, especially to understand the intent of the business requirement. Scope definition Define the scope of the requirements to be managed. Apply knowledge of the system, interfaces, and dependencies to highlight integration aspects that must be considered. Document the scope of the requirements using context models, domain models or use case diagrams. Customer and Business Processes Document as-is and to-be process flows in order to investigate, analyse and understand the functionality of existing system flows in relation to their business processes.Align business processes to business capabilities. User Stories Understand and document requirements. If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements. If required, analyse data to gather information. Following up with stakeholders to clear up ambiguity and possible misunderstanding. Documenting the requirements in a User Story format.Review the User Stories with the stakeholders, using appropriate formats. Functional SME Willingness to learn and understand one or more applications and understand the services used and business capabilities provided by the application. Awareness of the anomalies or roadblocks that can affect the application, or how the application can support any potential business problem. Engineering and Scrum Support Acceptance criteria must enable unit testing and the development of test plans.Provide support to Software Engineers, walk them through the user stories you have documented and answer their queries, including positive and negative scenario outcomes.Work closely with Test Engineers. Providing the scrum team with estimates of the duration of tasks. Essential Skills needed to fulfil this role: Secondary qualification or equivalent experience Knowledge of ITIL, SOP's, Raci, Visio & Lucid Practical and applied experience of Agile Methodology for Software Engineering Experience working with stakeholders at all levels within an organisation. Has a close link to wider industry practices & the Business Analyst profession Experience producing a range of analysis artefacts. Excellent communication skills both written and verbal. Ability to multitask in an effective and organised manner. Good understanding of business analysis approaches and methodologies So, whats in it for you? Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to 12% We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance With its own set of rewards and benefits Life Assurance Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. If you are successfulin your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest youve ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits. Were successful because we attract, develop, and retain the best people and because we care. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible. JBRP1_UKTJ