Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing.As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 27, 2024
Full time
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing.As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Employer description: VINCI Facilities is a division of VINCI Construction UK which forms part of VINCI, a world leader in concessions and construction. Our part in VINCI Construction UK enables us to draw on the strength and unity of a diverse range of business streams all working together. VINCI Facilities offer national comprehensive construction, fit out and facilities management services across a wide range of sectors nationally with a turnover of £1 billion per annum. Our expert teams deliver robust, sustainable and bespoke services to keep our clients' facilities running smoothly. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a Data Analyst - Level 4 Apprenticeship. We are looking for a long-term relationship with our apprentices and we have a long-term career structure in mind, whereby we see the apprentice developing into senior roles within our business as it grows. Salary: £18,000 per annum. Duties: Creating/updating process flows to support automation requests Design, development and support digital tools-based solutions Capture business requirements, analyse them, and produce low-code forms & reports for Business Stakeholders Manage tools to ensure data quality and integrations are upheld (e.g., Forms, workflows) Develop existing suite of low-code forms Develop existing suite of reports What we are looking for: Desirable skills: Demonstrated interest in Technology and Data Understanding of data architecture Able to develop a process flow based on interactions with stakeholders Able to work for long periods without guidance Understanding of Office365 / Power Platform tools (or equivalent) Personal qualities: Demonstrates teamwork, collaborative approach, among the first to volunteer to help others succeed Apply effective communications at all levels, embracing teamwork and managing time and tasks efficiently Ability to engage with employees, peers and service consumers Entry Requirements: Standard Entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: 26 days holiday + 8 days bank holidays 2 days paid volunteering Employee Assistance Programme Benefits portal - including everyday discounts Mentor allocation and guidance Additional training be provided Involvement in Data Analysis Projects Pension scheme with employer contribution Possibility for a permanent contract based on performance and apprenticeship achievement Development Opportunity: Our Apprenticeship Scheme has been designed kick start your journey towards becoming an industry expert. You will get hands on experience and tailored training to support you every step of the way. Future prospects: There is an opportunity to progress onto a permanent contract and enrolment to a higher level Apprenticeship.90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 26, 2024
Full time
Employer description: VINCI Facilities is a division of VINCI Construction UK which forms part of VINCI, a world leader in concessions and construction. Our part in VINCI Construction UK enables us to draw on the strength and unity of a diverse range of business streams all working together. VINCI Facilities offer national comprehensive construction, fit out and facilities management services across a wide range of sectors nationally with a turnover of £1 billion per annum. Our expert teams deliver robust, sustainable and bespoke services to keep our clients' facilities running smoothly. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a Data Analyst - Level 4 Apprenticeship. We are looking for a long-term relationship with our apprentices and we have a long-term career structure in mind, whereby we see the apprentice developing into senior roles within our business as it grows. Salary: £18,000 per annum. Duties: Creating/updating process flows to support automation requests Design, development and support digital tools-based solutions Capture business requirements, analyse them, and produce low-code forms & reports for Business Stakeholders Manage tools to ensure data quality and integrations are upheld (e.g., Forms, workflows) Develop existing suite of low-code forms Develop existing suite of reports What we are looking for: Desirable skills: Demonstrated interest in Technology and Data Understanding of data architecture Able to develop a process flow based on interactions with stakeholders Able to work for long periods without guidance Understanding of Office365 / Power Platform tools (or equivalent) Personal qualities: Demonstrates teamwork, collaborative approach, among the first to volunteer to help others succeed Apply effective communications at all levels, embracing teamwork and managing time and tasks efficiently Ability to engage with employees, peers and service consumers Entry Requirements: Standard Entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: 26 days holiday + 8 days bank holidays 2 days paid volunteering Employee Assistance Programme Benefits portal - including everyday discounts Mentor allocation and guidance Additional training be provided Involvement in Data Analysis Projects Pension scheme with employer contribution Possibility for a permanent contract based on performance and apprenticeship achievement Development Opportunity: Our Apprenticeship Scheme has been designed kick start your journey towards becoming an industry expert. You will get hands on experience and tailored training to support you every step of the way. Future prospects: There is an opportunity to progress onto a permanent contract and enrolment to a higher level Apprenticeship.90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Reference number: JR237674 Location: Hybrid working: Home & our office at Universal Square, Manchester, U.K Working pattern: Full-Time Contract Type: 18 Month Fixed Term Contract (from start date) Number of roles: 1 Salary: £21,000 per annum We are looking for an IT - Business Analyst Apprentice (Level 4) to join our team on an 18 month fixed term contract. The IT - Business Analyst Apprentice (Level 4) role at Kaplan involves driving organisational success through structured analysis and collaboration, managing multiple changes, and delivering structured benefits-driven analysis on projects. Responsibilities include stakeholder management, planning and organisation, product management, and developing skills in business analysis. Ideal candidates possess analytical skills, problem-solving abilities, communication skills, and a willingness to learn and adapt within a collaborative environment. This role serves as a stepping stone for career progression within Kaplan, leading to positions such as Business Analyst, Senior Business Analyst, PMO Analyst, or Applications Support. This is an excellent opportunity for a Junior Business Analyst, who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role Ideal for candidates interested in pursuing a career in business analysis, this role demands a blend of analytical and problem-solving skills, and a keen eye for detail. Comfortable in coordinating and where required willing to learn to facilitate workshops Able to learn how to uncover genuine business needs, identify solution options and present proposals delivering business benefits Good communication skills - both written and verbal Target driven and focused on owning the business solution delivery timeline Able to build relationships with internal stakeholders and external suppliers A team player, able to work collaboratively with others Confident at presenting ideas and recommendations Self-organising and customer / end-user delivery focused A positive can-do attitude who's willing to learn What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. • Act with integrity • Empower and support • Create opportunity • Grow knowledge • Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave + option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 30th April 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Shortlisted applicants will be invited to attend a first stage online interview, If you are successful at this stage, you will be invited back to attend a second stage online interview. You will also be asked to prepare a task, details of which will be shared in the invite.
Apr 26, 2024
Full time
Reference number: JR237674 Location: Hybrid working: Home & our office at Universal Square, Manchester, U.K Working pattern: Full-Time Contract Type: 18 Month Fixed Term Contract (from start date) Number of roles: 1 Salary: £21,000 per annum We are looking for an IT - Business Analyst Apprentice (Level 4) to join our team on an 18 month fixed term contract. The IT - Business Analyst Apprentice (Level 4) role at Kaplan involves driving organisational success through structured analysis and collaboration, managing multiple changes, and delivering structured benefits-driven analysis on projects. Responsibilities include stakeholder management, planning and organisation, product management, and developing skills in business analysis. Ideal candidates possess analytical skills, problem-solving abilities, communication skills, and a willingness to learn and adapt within a collaborative environment. This role serves as a stepping stone for career progression within Kaplan, leading to positions such as Business Analyst, Senior Business Analyst, PMO Analyst, or Applications Support. This is an excellent opportunity for a Junior Business Analyst, who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role Ideal for candidates interested in pursuing a career in business analysis, this role demands a blend of analytical and problem-solving skills, and a keen eye for detail. Comfortable in coordinating and where required willing to learn to facilitate workshops Able to learn how to uncover genuine business needs, identify solution options and present proposals delivering business benefits Good communication skills - both written and verbal Target driven and focused on owning the business solution delivery timeline Able to build relationships with internal stakeholders and external suppliers A team player, able to work collaboratively with others Confident at presenting ideas and recommendations Self-organising and customer / end-user delivery focused A positive can-do attitude who's willing to learn What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. • Act with integrity • Empower and support • Create opportunity • Grow knowledge • Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave + option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 30th April 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Shortlisted applicants will be invited to attend a first stage online interview, If you are successful at this stage, you will be invited back to attend a second stage online interview. You will also be asked to prepare a task, details of which will be shared in the invite.
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We a
Apr 26, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We a
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive. Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers. Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for all. Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 24, 2024
Full time
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive. Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers. Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for all. Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job Description Jackson Hogg are delighted to be working with a company based in Newcastle on their search for a Service Desk Team Leader. This is a permanent role operating on a hybrid basis. The Team The Service Desk operates within the EMEA Service Delivery Team, serving as the primary contact point for both our London and International Offices. Our team's core objective is to provide top-tier IT support to the business. The Role Under the supervision of the Service Desk Manager, this position demands a proactive, well-organised, and self-motivated individual. Strong written and verbal communication skills are essential as the role involves interacting with business personnel and internal IT stakeholders across all levels. Technical proficiency is also required, as the role involves actively contributing to issue resolution while fulfilling leadership responsibilities. Key Responsibilities: The role encompasses, but is not limited to, the following: Team Management: Managing team schedules to ensure adequate coverage during prescribed times. Sharing responsibilities with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager. Contributing to the implementation and adherence to ITIL processes and best practices within the Service Desk. Assisting in monitoring and reporting on KPIs and SLAs for the team. Leading the First Line Team: Ensuring accurate identification and reporting of trend analysis and potential problem areas by the team. Conducting regular one-to-one sessions with team members to discuss performance, training needs, and review yearly objectives. Ensuring sufficient coverage on the first line desk daily. Monitoring ServiceNow call queues to ensure timely ticket resolution within SLA and to the required standards. Escalation Point: Serving as the initial escalation point for customer escalations. Participating in the internal Service Desk escalation team as a technical point of contact for analysts and apprentices. Process Management: Identifying service improvement initiatives and ensuring documentation, reporting, and adherence within the Service Desk. Assisting the Service Desk Manager in creating, maintaining, and distributing all Service Desk Processes. Quality Management: Identifying ticket quality issues through monthly reviews, generating reports on team members' performance, and ensuring prompt resolution of any issues. Ensuring monthly reporting on Quality Management is available to relevant managers. Major Incident Management: Collaborating with the Service Desk Manager to oversee the Major Incident process during office hours, ensuring compliance with all aspects of the process. Keeping the Service Desk informed about ongoing Major Incidents and potential workarounds. Key Skills and Experience Demonstrated experience in team supervision, workload prioritization, and resource management. Measurable experience in ITIL service management disciplines such as Incident, Major Incident, and Request Fulfilment, with some exposure to Problem and Change disciplines. Ability to manage personal and team workloads effectively, including roster management. Proven ability to measure and monitor team operational performance through agreed KPIs and provide management reports. Significant experience in customer service management, particularly with high-profile and VIP customers in demanding environments. Ability to prioritize personal and team workloads to meet changing business requirements. Proficiency in supporting various technologies including Microsoft Windows 10 and Windows 11, Microsoft Office 365 or above, iPhone devices, printing solutions, Active Directory, email management systems, document management systems, encryption software, and related tools. Experience with NexThink is preferred. For more information, please appy! Our client is unable to offer sponsorship at this time.
Apr 23, 2024
Full time
Job Description Jackson Hogg are delighted to be working with a company based in Newcastle on their search for a Service Desk Team Leader. This is a permanent role operating on a hybrid basis. The Team The Service Desk operates within the EMEA Service Delivery Team, serving as the primary contact point for both our London and International Offices. Our team's core objective is to provide top-tier IT support to the business. The Role Under the supervision of the Service Desk Manager, this position demands a proactive, well-organised, and self-motivated individual. Strong written and verbal communication skills are essential as the role involves interacting with business personnel and internal IT stakeholders across all levels. Technical proficiency is also required, as the role involves actively contributing to issue resolution while fulfilling leadership responsibilities. Key Responsibilities: The role encompasses, but is not limited to, the following: Team Management: Managing team schedules to ensure adequate coverage during prescribed times. Sharing responsibilities with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager. Contributing to the implementation and adherence to ITIL processes and best practices within the Service Desk. Assisting in monitoring and reporting on KPIs and SLAs for the team. Leading the First Line Team: Ensuring accurate identification and reporting of trend analysis and potential problem areas by the team. Conducting regular one-to-one sessions with team members to discuss performance, training needs, and review yearly objectives. Ensuring sufficient coverage on the first line desk daily. Monitoring ServiceNow call queues to ensure timely ticket resolution within SLA and to the required standards. Escalation Point: Serving as the initial escalation point for customer escalations. Participating in the internal Service Desk escalation team as a technical point of contact for analysts and apprentices. Process Management: Identifying service improvement initiatives and ensuring documentation, reporting, and adherence within the Service Desk. Assisting the Service Desk Manager in creating, maintaining, and distributing all Service Desk Processes. Quality Management: Identifying ticket quality issues through monthly reviews, generating reports on team members' performance, and ensuring prompt resolution of any issues. Ensuring monthly reporting on Quality Management is available to relevant managers. Major Incident Management: Collaborating with the Service Desk Manager to oversee the Major Incident process during office hours, ensuring compliance with all aspects of the process. Keeping the Service Desk informed about ongoing Major Incidents and potential workarounds. Key Skills and Experience Demonstrated experience in team supervision, workload prioritization, and resource management. Measurable experience in ITIL service management disciplines such as Incident, Major Incident, and Request Fulfilment, with some exposure to Problem and Change disciplines. Ability to manage personal and team workloads effectively, including roster management. Proven ability to measure and monitor team operational performance through agreed KPIs and provide management reports. Significant experience in customer service management, particularly with high-profile and VIP customers in demanding environments. Ability to prioritize personal and team workloads to meet changing business requirements. Proficiency in supporting various technologies including Microsoft Windows 10 and Windows 11, Microsoft Office 365 or above, iPhone devices, printing solutions, Active Directory, email management systems, document management systems, encryption software, and related tools. Experience with NexThink is preferred. For more information, please appy! Our client is unable to offer sponsorship at this time.
Employer Description: We are a British-owned integrated multi-disciplinary engineering consultancy of over 900 staff in 21 offices across the UK. Our driving motivation is to be a 'Force for Good', as it is our aim to improve the quality of people's lives from our employees to our clients, through to the communities we work in and our planet as a whole through the work we do. From the buildings that surround you, the roads and bridges you cross, all related to the infrastructure that we create, we aim to offer the most sustainable possibilities to shape the places, communities and society that we live in through meeting our client's needs. Through the path we are on to delivering a green future, the result is something that everyone can be proud of. Named as Building's Engineering Consultant of the Year in 2023, we're known for delivering outstanding sustainable projects for our communities, planet, and society. Some of these projects have recently received industry accolades, including Cleveland Pools winning the Conservation and Regeneration category at the Construction Excellence South West Awards 2023;?Bay Technology Centre named Commercial Project of the Year at the British Construction Industry Awards 2022; YGG Tan-y-Lan picked out in the Integration and Collaborative Working category at Construction Excellence Wales Awards 2022; The Deaf Academy singled out for its Universal Design at the Civic Trust Awards 2022; and Bristol's iconic waterfront Wapping Wharf Living sweeping up at the Bristol Property Awards. Take a look at our 2023 end of year film and get a feel for what we're all about. Main Role / Responsibilities will include but not be limited to : Capturing market data and business intelligence that helps steer our strategic direction and shapes our strategy Sourcing and analysing sector-based market data to support tactical approaches to work winning, service development and marketing campaigns Developing and maintaining internal data sources and reporting that tracks success across our organisational structures: regions, sectors, divisions Desirable Skills: A curiosity to understand how our business and markets work will be crucial. You won't be expected to have that understanding as a new recruit but it will be an important part of your career development. Hydrock's services are focused on the built environment, construction and energy & environment markets. Experience in those areas is not necessary but a desire to learn about them will be essential to your growth in the role. The role is equally suited to an analytical mind that wants to develop more commercial/economic understanding, as it is to a commercial/economic mind that wants to develop more analytical skills. Personal Qualities: Team player Analytical Desired Qualifications: Entry Requirements: Standard Entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Salary: 16-17 Year Old Rate - £12,979.00,18-20 Year Old Rate - £17,440.00, 21+ Rate £23,200 Working Hours: Monday - Thursday 8:30am - 5:15pm Friday 8:30am - 4:00pm - 37.5 hours a week - 1 hour lunch Company Perks: Inspiring and supportive colleagues Reward for progression and hard work An opportunity to develop your soft skills, as well your technical skills Competitive starting salary Excellent health benefits 25 days of holiday (buy/sell up to five days), accrue 1 day extra every 2 years, with bonus holidays too! An earlier finish on Friday (4pm!) An opportunity to give back: "Day off for good cause" (on a workday) A huge range of flexible benefits, including climate perks and an EV car leasing scheme Future Prospects: Have the scope to develop on to Level 5 and Level 6 qualifications should you chose to Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 17, 2024
Full time
Employer Description: We are a British-owned integrated multi-disciplinary engineering consultancy of over 900 staff in 21 offices across the UK. Our driving motivation is to be a 'Force for Good', as it is our aim to improve the quality of people's lives from our employees to our clients, through to the communities we work in and our planet as a whole through the work we do. From the buildings that surround you, the roads and bridges you cross, all related to the infrastructure that we create, we aim to offer the most sustainable possibilities to shape the places, communities and society that we live in through meeting our client's needs. Through the path we are on to delivering a green future, the result is something that everyone can be proud of. Named as Building's Engineering Consultant of the Year in 2023, we're known for delivering outstanding sustainable projects for our communities, planet, and society. Some of these projects have recently received industry accolades, including Cleveland Pools winning the Conservation and Regeneration category at the Construction Excellence South West Awards 2023;?Bay Technology Centre named Commercial Project of the Year at the British Construction Industry Awards 2022; YGG Tan-y-Lan picked out in the Integration and Collaborative Working category at Construction Excellence Wales Awards 2022; The Deaf Academy singled out for its Universal Design at the Civic Trust Awards 2022; and Bristol's iconic waterfront Wapping Wharf Living sweeping up at the Bristol Property Awards. Take a look at our 2023 end of year film and get a feel for what we're all about. Main Role / Responsibilities will include but not be limited to : Capturing market data and business intelligence that helps steer our strategic direction and shapes our strategy Sourcing and analysing sector-based market data to support tactical approaches to work winning, service development and marketing campaigns Developing and maintaining internal data sources and reporting that tracks success across our organisational structures: regions, sectors, divisions Desirable Skills: A curiosity to understand how our business and markets work will be crucial. You won't be expected to have that understanding as a new recruit but it will be an important part of your career development. Hydrock's services are focused on the built environment, construction and energy & environment markets. Experience in those areas is not necessary but a desire to learn about them will be essential to your growth in the role. The role is equally suited to an analytical mind that wants to develop more commercial/economic understanding, as it is to a commercial/economic mind that wants to develop more analytical skills. Personal Qualities: Team player Analytical Desired Qualifications: Entry Requirements: Standard Entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Salary: 16-17 Year Old Rate - £12,979.00,18-20 Year Old Rate - £17,440.00, 21+ Rate £23,200 Working Hours: Monday - Thursday 8:30am - 5:15pm Friday 8:30am - 4:00pm - 37.5 hours a week - 1 hour lunch Company Perks: Inspiring and supportive colleagues Reward for progression and hard work An opportunity to develop your soft skills, as well your technical skills Competitive starting salary Excellent health benefits 25 days of holiday (buy/sell up to five days), accrue 1 day extra every 2 years, with bonus holidays too! An earlier finish on Friday (4pm!) An opportunity to give back: "Day off for good cause" (on a workday) A huge range of flexible benefits, including climate perks and an EV car leasing scheme Future Prospects: Have the scope to develop on to Level 5 and Level 6 qualifications should you chose to Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
Sep 24, 2022
Full time
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
Vacancy Overview: A fantastic opportunity has arisen for an analytical, outgoing, intelligent and ambitious person to work as a Data Analyst Apprentice in a dynamic, growing organisation. Working Week: Monday - Friday (9- 5.30) Detailed Job Description: We are looking for an entry-level Business Intelligence Data Analyst to help our team deliver Management Information (MI) and Business Intelligence (BI) using Gartner Leading BI solutions. The role will train you to use a mix of both strong technical and interpersonal skills using Tableau, QlikView, Qlik Sense and Power BI. This is a rewarding opportunity to work with an innovative organisation in a growing team. Exposure will go beyond technology and focus on outcomes driven solution implementation, in an array of verticals. Whist the position is in the BI Practice, it will offer regular exposure to all areas of the business by sheer virtue of the role. The BI Developer will serve both internal and external customers and therefore be client facing. Ongoing exposure to new and exciting technology platforms in an ever-changing data landscape Boost your professional profile with progressive technology certification gained from hands on learning and application experience Working with a wide range of datasets from web performance, Internet-of-Things generated data, oil rig performance data A chance to work with leading household brands as BWM, Sony, East Midlands Trains, Tesco Mobile, Volkswagen Group and many more Exposure to thought leaders in the space of Analytics and Data Science when working on combined initiative projects And you'll achieve certification in key BI technologies Once trained your day to day responsibilities will include: Gathering BI requirements, liaising with internal departments, and present the input back in a simplified format for client buy in and sign off . Challenging and verifying data quality that may hinder delivery of BI projects, working closely with the Database Development and Quality Assurance teams Project management of the BI element of wider projects using collaboration tools such as Basecamp, Confluence, whilst keeping the client informed and engaged throughout the iterative development cycle is imperative to the success of the project Maintaining transparency during this project management phase with ability to spot and highlighting any impediments and appropriately sharing with the internal delivery team and clients Researching and knowledge sharing in the BI Practice continually looking for new ways of approaching BI challenges and sharing findings with the team Documenting new and existing dashboard implementations to support hand over to other team members, the client and the Service Delivery team Supporting the sales process by demonstrating how technology and process tackle MI and BI challenges A growing number of clients require face to face onsite presence. Some opportunities will involve travel and working at the client site for periods ranging from a few days a week to full time onsite presence. Merkle has a global foot print thus some opportunities will take you around the continent and further afield. Skills Required: 1) A keen interest in all things Data. 2) Good communication skills 3) Helpful attitude- ability to roll up your sleeves and get stuck in Personal Qualities: A positive attitudeStrong communication skillsWillingness to learn
Sep 22, 2022
Full time
Vacancy Overview: A fantastic opportunity has arisen for an analytical, outgoing, intelligent and ambitious person to work as a Data Analyst Apprentice in a dynamic, growing organisation. Working Week: Monday - Friday (9- 5.30) Detailed Job Description: We are looking for an entry-level Business Intelligence Data Analyst to help our team deliver Management Information (MI) and Business Intelligence (BI) using Gartner Leading BI solutions. The role will train you to use a mix of both strong technical and interpersonal skills using Tableau, QlikView, Qlik Sense and Power BI. This is a rewarding opportunity to work with an innovative organisation in a growing team. Exposure will go beyond technology and focus on outcomes driven solution implementation, in an array of verticals. Whist the position is in the BI Practice, it will offer regular exposure to all areas of the business by sheer virtue of the role. The BI Developer will serve both internal and external customers and therefore be client facing. Ongoing exposure to new and exciting technology platforms in an ever-changing data landscape Boost your professional profile with progressive technology certification gained from hands on learning and application experience Working with a wide range of datasets from web performance, Internet-of-Things generated data, oil rig performance data A chance to work with leading household brands as BWM, Sony, East Midlands Trains, Tesco Mobile, Volkswagen Group and many more Exposure to thought leaders in the space of Analytics and Data Science when working on combined initiative projects And you'll achieve certification in key BI technologies Once trained your day to day responsibilities will include: Gathering BI requirements, liaising with internal departments, and present the input back in a simplified format for client buy in and sign off . Challenging and verifying data quality that may hinder delivery of BI projects, working closely with the Database Development and Quality Assurance teams Project management of the BI element of wider projects using collaboration tools such as Basecamp, Confluence, whilst keeping the client informed and engaged throughout the iterative development cycle is imperative to the success of the project Maintaining transparency during this project management phase with ability to spot and highlighting any impediments and appropriately sharing with the internal delivery team and clients Researching and knowledge sharing in the BI Practice continually looking for new ways of approaching BI challenges and sharing findings with the team Documenting new and existing dashboard implementations to support hand over to other team members, the client and the Service Delivery team Supporting the sales process by demonstrating how technology and process tackle MI and BI challenges A growing number of clients require face to face onsite presence. Some opportunities will involve travel and working at the client site for periods ranging from a few days a week to full time onsite presence. Merkle has a global foot print thus some opportunities will take you around the continent and further afield. Skills Required: 1) A keen interest in all things Data. 2) Good communication skills 3) Helpful attitude- ability to roll up your sleeves and get stuck in Personal Qualities: A positive attitudeStrong communication skillsWillingness to learn
FULLY REMOTE Who are we? OpenClassrooms is a company with a mission: to make education accessible to everyone, everywhere around the world. We bring together a community of over 2 million students who are passionate about digital subjects. We are now the first online school in Europe and Africa, and offer 100% online degrees recognized by the French government. Our innovative pedagogy is built on different pillars: A pedagogy based on real-life projects Weekly online support for each student with a mentor A dynamic and active community gathered on a Workplace Who and what is a mentor? It's you: an experienced professional in the field in which the student is training. A role model who will share theirknow-howandlife skillswith the student every week, coaching them throughout the training program. Your benefits as a mentor: Pass on your knowledgeand train theData analystof tomorrow Join the OpenClassrooms community of mentors. A network of more than 2,000 professionals and experts in many fields Develop your teaching skillsby coaching a wide variety of profiles Increase your income, at your own pace, according to your schedule Getunlimited accessto the OpenClassrooms platform Get continuous training by taking courses or by becoming a student: A 20%/month discount is offered to mentors who wish to complete a path How does mentoring work? - The mentoring sessions areindividual, last 30 to 45 minutes per week and are done exclusively by videoconference. - The mentorhelps the studentin the realization of their projects and helps them to increase his or her skills. - You havethe opportunity to chooseto coach one or more students in their training (3 students = 3 hours/week) depending on your availability. - All theeducational support is created and made available to youby OpenClassrooms on the platform. Ready to become a mentor on the Data Analyst path? The path In theData Analystpath, our students learn to analyze data and model phenomena with realistic business cases. To do so, they must carry out professional projects, such as"Improve your clients social media strategy"on which you accompany them. Pre-requisites - You have abachelor degreeand at least 2 years of professional experience as a Data Analyst - You have acompany structure or a freelance status(registered in your country of residence) to be able to invoice your services on a monthly basis, or you are ready to create one. - You have a good experience in gathering data: standardizing it while maintaining its integrity. - You have a good experience ininterpreting data: identifying trends and helping others make sense of it. - You have a good experience inpresenting data: creating dashboards, visualizations, and written reports. - You have a good experience in analyzing data: supporting decision-making to improve the company's strategy. - You know how to adapt your communication style to the profiles and needs of your interlocutors - You know how to simplify complex concepts, set objectives and give constructive feedback - You are rigorous and involved in your missions - You are familiar with the UK apprenticeship system (added bonus) Application Process: The Video Stage Once you have applied to become a mentor, you will be asked to submit a video. This step is essential for your integration into the mentoring community. Why make this video? This video allows us to verify that : Your skills are relevant to the pathyou will be mentoring on You know how to use your experiences to benefit others Your pedagogical skills will capture the attention of your future students How to make this video? Instructions will be sent to you by email. A link to follow will be integrated to make directly the video or to download it. Be careful, the size limit is quickly reached (50Mb), so we recommend you to use the video tool that is proposed to you. If necessary, send us a drive link or other by return email. Answer the 4 questions you are asked. To do this, you must use the path you are applying for and its projects, which you will find directly on the platform (path => "projects" tab). Find a clear (without backlighting) and quiet place so that we can see and hear you well. This will allow you to create a framework for your future mentoring sessions with your students. Who is watching? The Mentoring Acquisition Team, and more precisely the person with whom you have already exchanged emails.The team will send you a feedback within 10 days. The video is then deleted and will not be used internally or externally. Now it's your turn!
Nov 04, 2021
Contractor
FULLY REMOTE Who are we? OpenClassrooms is a company with a mission: to make education accessible to everyone, everywhere around the world. We bring together a community of over 2 million students who are passionate about digital subjects. We are now the first online school in Europe and Africa, and offer 100% online degrees recognized by the French government. Our innovative pedagogy is built on different pillars: A pedagogy based on real-life projects Weekly online support for each student with a mentor A dynamic and active community gathered on a Workplace Who and what is a mentor? It's you: an experienced professional in the field in which the student is training. A role model who will share theirknow-howandlife skillswith the student every week, coaching them throughout the training program. Your benefits as a mentor: Pass on your knowledgeand train theData analystof tomorrow Join the OpenClassrooms community of mentors. A network of more than 2,000 professionals and experts in many fields Develop your teaching skillsby coaching a wide variety of profiles Increase your income, at your own pace, according to your schedule Getunlimited accessto the OpenClassrooms platform Get continuous training by taking courses or by becoming a student: A 20%/month discount is offered to mentors who wish to complete a path How does mentoring work? - The mentoring sessions areindividual, last 30 to 45 minutes per week and are done exclusively by videoconference. - The mentorhelps the studentin the realization of their projects and helps them to increase his or her skills. - You havethe opportunity to chooseto coach one or more students in their training (3 students = 3 hours/week) depending on your availability. - All theeducational support is created and made available to youby OpenClassrooms on the platform. Ready to become a mentor on the Data Analyst path? The path In theData Analystpath, our students learn to analyze data and model phenomena with realistic business cases. To do so, they must carry out professional projects, such as"Improve your clients social media strategy"on which you accompany them. Pre-requisites - You have abachelor degreeand at least 2 years of professional experience as a Data Analyst - You have acompany structure or a freelance status(registered in your country of residence) to be able to invoice your services on a monthly basis, or you are ready to create one. - You have a good experience in gathering data: standardizing it while maintaining its integrity. - You have a good experience ininterpreting data: identifying trends and helping others make sense of it. - You have a good experience inpresenting data: creating dashboards, visualizations, and written reports. - You have a good experience in analyzing data: supporting decision-making to improve the company's strategy. - You know how to adapt your communication style to the profiles and needs of your interlocutors - You know how to simplify complex concepts, set objectives and give constructive feedback - You are rigorous and involved in your missions - You are familiar with the UK apprenticeship system (added bonus) Application Process: The Video Stage Once you have applied to become a mentor, you will be asked to submit a video. This step is essential for your integration into the mentoring community. Why make this video? This video allows us to verify that : Your skills are relevant to the pathyou will be mentoring on You know how to use your experiences to benefit others Your pedagogical skills will capture the attention of your future students How to make this video? Instructions will be sent to you by email. A link to follow will be integrated to make directly the video or to download it. Be careful, the size limit is quickly reached (50Mb), so we recommend you to use the video tool that is proposed to you. If necessary, send us a drive link or other by return email. Answer the 4 questions you are asked. To do this, you must use the path you are applying for and its projects, which you will find directly on the platform (path => "projects" tab). Find a clear (without backlighting) and quiet place so that we can see and hear you well. This will allow you to create a framework for your future mentoring sessions with your students. Who is watching? The Mentoring Acquisition Team, and more precisely the person with whom you have already exchanged emails.The team will send you a feedback within 10 days. The video is then deleted and will not be used internally or externally. Now it's your turn!
Application Support Team Lead - Oracle E-Business Suite Opportunity for an Application Support specialist with a strong understanding and experience of supporting Oracle E-Business Suite to lead a small team of experienced Application Support Analysts in delivering 2nd and 3rd line support of Oracle Applications across the group. Oracle knowledge essential; ideally with broad exposure to applications across the Oracle E-Business Suite, in particular Oracle Financials. Oracle is hosted in AWS by a third party, so this team/position is primarily focused on functional support and technical troubleshooting; ranging from general configuration, new users, authorisations etc to ad-hoc reporting and supporting group businesses with preparation in the lead up to year-end. Responsibilities: · Manage a team of analysts, ensuring that all performance management and team objectives are clear and adhered to · Ensure all requests for support are dealt with in line with SLAs · Processes, procedures and documentation · Work with the Service Management team to ensure smooth transition of project deliverables into service · Manage application enhancements to improve business performance · Improve response times and overall business satisfaction across the company · Implement agreed application changes, maintenance routines and identify operational problems · Advise on application security, upgrades, BR/DR and licensing needs/improvements · Provide regular reporting and proposals for improvements · Manage and contribute to projects as required · Build and manage relationships with various stakeholders across the business · Identify, assess and set out clear planning to resolve complex issues/problems · … and more Minimum Requirements: · Previous experience in supporting Oracle applications in large-scale, complex business environments. · Experience of leading and/or managing application support teams · A strong Service Management mindset, ideally ITIL certified · Strong communication skills; you will be required to speak with stakeholders across the business regarding technical details and must possess the ability to speak to a non-technical audience at times · Strong technical Oracle application and database troubleshooting skills · Any experience of cloud platforms (such as AWS beneficial) 6 month initial contract. Rate; up to £550 per day Note; Off-payroll working rules apply to this engagement (i.e. it is "inside of IR35). Note; this is the gross daily budget for resource, from which will be deducted employers liabilities (Employers NI, Apprenticeship levy). You will be paid the net amount, minus your employee liabilities which will be deducted and paid on your behalf (Employee NI, Income Tax etc). Location; flexible. Can be based in Sunderland or Leicester (with flexible working). Potentially fully remote, for the right person.
Sep 14, 2021
Contractor
Application Support Team Lead - Oracle E-Business Suite Opportunity for an Application Support specialist with a strong understanding and experience of supporting Oracle E-Business Suite to lead a small team of experienced Application Support Analysts in delivering 2nd and 3rd line support of Oracle Applications across the group. Oracle knowledge essential; ideally with broad exposure to applications across the Oracle E-Business Suite, in particular Oracle Financials. Oracle is hosted in AWS by a third party, so this team/position is primarily focused on functional support and technical troubleshooting; ranging from general configuration, new users, authorisations etc to ad-hoc reporting and supporting group businesses with preparation in the lead up to year-end. Responsibilities: · Manage a team of analysts, ensuring that all performance management and team objectives are clear and adhered to · Ensure all requests for support are dealt with in line with SLAs · Processes, procedures and documentation · Work with the Service Management team to ensure smooth transition of project deliverables into service · Manage application enhancements to improve business performance · Improve response times and overall business satisfaction across the company · Implement agreed application changes, maintenance routines and identify operational problems · Advise on application security, upgrades, BR/DR and licensing needs/improvements · Provide regular reporting and proposals for improvements · Manage and contribute to projects as required · Build and manage relationships with various stakeholders across the business · Identify, assess and set out clear planning to resolve complex issues/problems · … and more Minimum Requirements: · Previous experience in supporting Oracle applications in large-scale, complex business environments. · Experience of leading and/or managing application support teams · A strong Service Management mindset, ideally ITIL certified · Strong communication skills; you will be required to speak with stakeholders across the business regarding technical details and must possess the ability to speak to a non-technical audience at times · Strong technical Oracle application and database troubleshooting skills · Any experience of cloud platforms (such as AWS beneficial) 6 month initial contract. Rate; up to £550 per day Note; Off-payroll working rules apply to this engagement (i.e. it is "inside of IR35). Note; this is the gross daily budget for resource, from which will be deducted employers liabilities (Employers NI, Apprenticeship levy). You will be paid the net amount, minus your employee liabilities which will be deducted and paid on your behalf (Employee NI, Income Tax etc). Location; flexible. Can be based in Sunderland or Leicester (with flexible working). Potentially fully remote, for the right person.
Data Reporting Analyst £30k to 35k p.a. d.o.e. + up to £4k bonus + benefits Key role for experienced Data Reporting Analyst to help drive growth and support management team at award winning specialist training company The Role As Data Reporting Analyst you will ensure management information is in place to drive operational performance. Supporting business planning process via analysis ( market, financial, operational & quality data ) and providing information on business performance your responsibilities will include: maintain / create insightful dashboards & reports to provide analysis of quality & compliance metrics implement / monitor compliance with data protection requirements engage stakeholders to understand MI maintain Power BI dashboard estate, delivering roadmap for new dashboards for stakeholders manage automated development / publishing of dashboards highlight growth & efficiency opportunities through data support management team through analysis of industry data to support strategic growth plans contribute positively to growth of business by controlling costs The Company Our client is an award winning specialist training provider focused on delivering high-quality apprenticeship programmes across England & Wales. They have been delivering training across a range of sectors for over 20 years through recognised vocational qualification programmes and apprenticeships, and are Ofsted and Estyn 'Good' rated. They have twice achieved the prestigious 'Gold Standard Investors in People' award. The Person As Data Reporting Analyst you will have a relevant qualification and experience in a similar role, designing / delivering reports, insights, and using data visualisation to drive business decisions. Highly numerate, logical and analytical, and passionate about MI, you will also have experience / knowledge in: creating automated self-serve MI solutions in Power BI from data sources / platforms building DAX measures / SQL and Microsoft Excel critical thinking to solve problems / make decisions collaborative / team working communicating technical information to non-technical audiences working to tight deadlines / solution orientated Any knowledge / experience you have of Maytas, Learner Management and E-Portfolio Systems would also be advantageous. If you wish to be considered for the role of Data Reporting Analyst, please forward your CV quoting reference 210092. WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK Applications are invited with experience in: data analyst reporting analyst MI Power BI SQL Excel data platforms DAX Microsoft technical IT Maytas E-Portfolio Learner Management training company education analysis reporting data
Sep 11, 2021
Full time
Data Reporting Analyst £30k to 35k p.a. d.o.e. + up to £4k bonus + benefits Key role for experienced Data Reporting Analyst to help drive growth and support management team at award winning specialist training company The Role As Data Reporting Analyst you will ensure management information is in place to drive operational performance. Supporting business planning process via analysis ( market, financial, operational & quality data ) and providing information on business performance your responsibilities will include: maintain / create insightful dashboards & reports to provide analysis of quality & compliance metrics implement / monitor compliance with data protection requirements engage stakeholders to understand MI maintain Power BI dashboard estate, delivering roadmap for new dashboards for stakeholders manage automated development / publishing of dashboards highlight growth & efficiency opportunities through data support management team through analysis of industry data to support strategic growth plans contribute positively to growth of business by controlling costs The Company Our client is an award winning specialist training provider focused on delivering high-quality apprenticeship programmes across England & Wales. They have been delivering training across a range of sectors for over 20 years through recognised vocational qualification programmes and apprenticeships, and are Ofsted and Estyn 'Good' rated. They have twice achieved the prestigious 'Gold Standard Investors in People' award. The Person As Data Reporting Analyst you will have a relevant qualification and experience in a similar role, designing / delivering reports, insights, and using data visualisation to drive business decisions. Highly numerate, logical and analytical, and passionate about MI, you will also have experience / knowledge in: creating automated self-serve MI solutions in Power BI from data sources / platforms building DAX measures / SQL and Microsoft Excel critical thinking to solve problems / make decisions collaborative / team working communicating technical information to non-technical audiences working to tight deadlines / solution orientated Any knowledge / experience you have of Maytas, Learner Management and E-Portfolio Systems would also be advantageous. If you wish to be considered for the role of Data Reporting Analyst, please forward your CV quoting reference 210092. WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK Applications are invited with experience in: data analyst reporting analyst MI Power BI SQL Excel data platforms DAX Microsoft technical IT Maytas E-Portfolio Learner Management training company education analysis reporting data
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: ASAP
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: Wednesday 2nd January 2019
Dec 12, 2018
Intern
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: ASAP
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: Wednesday 2nd January 2019
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: 12th November 2018
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: 4th November 2018
Oct 23, 2018
Intern
Salary: £157.50 - £293.63 p/w
Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break
Total hours per week: 37.50
Duration: 24 Months
Start Date: 12th November 2018
About Good Energy
Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change.
Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions.
Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone.
The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the
As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation.
Apprenticeship summary
Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets.
Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to:
New user accounts setup (Active Directory/Exchange/Shortel telephony etc.)
Account permission modification (In line with approval process)
Remote deployment of software packages
Account retirement in accordance with leaver’s procedures
Provide application support including, but not limited to:
Responding to user queries
Investigating application errors
Escalate tickets to Senior Service Desk Analyst as required
Self-Manage assigned activities
Support the Service Desk and Governance Lead
Provide, to support Service Desk ticket resolution
Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload
Contribute to the creation, maintenance and continual improvement of service desk processes/documentation
At all times follow and support all relevant departmental policies, guidelines, processes and other documentation
Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself
Support the IT & Digital Department in other activities
Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer
Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues
Requirements and prospects
Desired skills
A passion for developing your Hardware/Software diagnosis and troubleshooting skills
Self-starter capability
Strong verbal and written communication skills
Experience of gathering key information to allow decisions to be taken
Attention to detail
Team player with strong interpersonal skills
Ability to promote a professional perception of the department to others
Ability to prioritise a varied and demanding workload to hit agreed deadlines
Confidence getting to grips with unfamiliar IT applications and software
Adaptability: able to thrive in an evolving work environment
Ability to work under pressure during times of high calls volumes and high impacting incidents.
Experience with Windows 7 and Windows 10
Personal qualities
Works in a way which role models our purpose & values:
Our Purpose: ‘Powering the choice of cleaner greener future, together’
Straightforward
We are straightforward in how we communicate with each other and get things done
Determined
We are determined and resilient, overcoming challenges to realise our purpose together
Inclusive
We value people’s differences and recognise the strength they give us when we work together
Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders
Desired qualifications
Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English.
All applicants will be required to complete initial assessments in Maths and English.
Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment.
Future prospects
May lead to permanent employment for the right candidate on completion of the apprenticeship.
An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms.
Things to consider
Driving licence preferable but not essential
You must be able to get to and from the place of work and college in a timely manner
Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience
To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course
Closing Date: 4th November 2018
Our client is a data management software specialist based in Reading that was specially created for organisations that rely on volumes of complex data, and need to achieve results from data-related projects within predictable budgets and timescales.
We are XL Graduate Placement Ltd and we specialise in graduate recruitment for businesses across the United Kingdom. We seek graduate jobs that are a mixture of short term or business improvement projects which are most likely to lead to permanent graduate positions.
The Graduate Role:
This is a permanent graduate position with a starting salary circa £20,000.
Graduate Job:
This is a Graduate IT Analyst Developer role based in Reading, Berkshire. You would be required to undertake the following tasks:
* To work with the Healthcare Product Development Manager to provide solutions to satisfy customer requirements
* To develop and test the health care products under the instructions of the Healthcare Product Development Manager
* To ensure that documentation is fully updated and compliant with the standards for each healthcare product.
* To provide pre-sales support to the Healthcare Product Development Manager
* To support and maintain the standards for development of the healthcare products
* To be able to provide support to the professional services team with use and customisation of the health care products (support calls)
* To be able to work on site with the professional services team as a temporary implementation consultant to support the business needs.
* To highlight to the Data Academy development team any bugs and enhancements that could support the growth of healthcare products and Data Academy.
* To test and peer review others development.
* To suggest and feedback any client requirements and improvements
* To occasionally provide a proof of concept
* To occasionally have to train our staff in the use of the products.
* To help design the interface of the Healthcare products.
* To assist in the build and testing process of the Healthcare products.
Graduate Skills requirement:
The successful candidate will be degree qualified in Computer Science, IT or related and have the following skills:
* Ideally one year's industrial placement undertaken as part of your degree
* Knowledge of Microsoft SQL Server 2005, 2008R2, 2012 & Greater
* Knowledge of normalisation Techniques
* Knowledge of de-normalisation Techniques
* Knowledge of T-SQL
* SSAS - awareness of key principles
* SSRS - awareness of key principles
* SSIS - awareness of key principles
* Excellent communication skills and the ability to develop strong working relationships with all levels and groups of staff on information and data related issues
* Methodical in approach, with effective problem solving ability
* Ability to interpret customer requirements and translate these into technical specifications as required
* Based from our office in Reading therefore must live within commuting distance - there will be flexibility to work from home 2/3 days a week. Occasional travel to client sites may be required. Will ideally have a full clean driving licence
Please note that this graduate recruitment exercise is to identify a IT/ Computer Science Graduate for a permanent position based in Reading - all applicants will be expected to travel to this location for an interview and then each day of work.
If you feel you have the necessary skills for this excellent graduate opportunity, then please apply online.
We look forward to hearing from you.
If you are interested in this placement please apply by clicking on the link below or contact XL Graduate Placement for further details.
XL Graduate Placement is the UK's leading graduate recruitment specialists with nationwide opportunities for graduates across all industry sectors, including; HR, Engineering, Business, Marketing, Finance, Construction and ICT. We place graduates in permanent positions with our clients, as well as 5-6 month paid work placements directly linked to your future career choice - more than two thirds of our placements directly end with permanent graduate positions.
XL Graduate Placement is part of Nicholas Associates Group, a market leading partner of choice for talent management solutions, from Apprentice to Boardroom. For us, it's all about enabling people to be their best.
To find out more about us please visit (url removed)
Sep 09, 2016
Our client is a data management software specialist based in Reading that was specially created for organisations that rely on volumes of complex data, and need to achieve results from data-related projects within predictable budgets and timescales.
We are XL Graduate Placement Ltd and we specialise in graduate recruitment for businesses across the United Kingdom. We seek graduate jobs that are a mixture of short term or business improvement projects which are most likely to lead to permanent graduate positions.
The Graduate Role:
This is a permanent graduate position with a starting salary circa £20,000.
Graduate Job:
This is a Graduate IT Analyst Developer role based in Reading, Berkshire. You would be required to undertake the following tasks:
* To work with the Healthcare Product Development Manager to provide solutions to satisfy customer requirements
* To develop and test the health care products under the instructions of the Healthcare Product Development Manager
* To ensure that documentation is fully updated and compliant with the standards for each healthcare product.
* To provide pre-sales support to the Healthcare Product Development Manager
* To support and maintain the standards for development of the healthcare products
* To be able to provide support to the professional services team with use and customisation of the health care products (support calls)
* To be able to work on site with the professional services team as a temporary implementation consultant to support the business needs.
* To highlight to the Data Academy development team any bugs and enhancements that could support the growth of healthcare products and Data Academy.
* To test and peer review others development.
* To suggest and feedback any client requirements and improvements
* To occasionally provide a proof of concept
* To occasionally have to train our staff in the use of the products.
* To help design the interface of the Healthcare products.
* To assist in the build and testing process of the Healthcare products.
Graduate Skills requirement:
The successful candidate will be degree qualified in Computer Science, IT or related and have the following skills:
* Ideally one year's industrial placement undertaken as part of your degree
* Knowledge of Microsoft SQL Server 2005, 2008R2, 2012 & Greater
* Knowledge of normalisation Techniques
* Knowledge of de-normalisation Techniques
* Knowledge of T-SQL
* SSAS - awareness of key principles
* SSRS - awareness of key principles
* SSIS - awareness of key principles
* Excellent communication skills and the ability to develop strong working relationships with all levels and groups of staff on information and data related issues
* Methodical in approach, with effective problem solving ability
* Ability to interpret customer requirements and translate these into technical specifications as required
* Based from our office in Reading therefore must live within commuting distance - there will be flexibility to work from home 2/3 days a week. Occasional travel to client sites may be required. Will ideally have a full clean driving licence
Please note that this graduate recruitment exercise is to identify a IT/ Computer Science Graduate for a permanent position based in Reading - all applicants will be expected to travel to this location for an interview and then each day of work.
If you feel you have the necessary skills for this excellent graduate opportunity, then please apply online.
We look forward to hearing from you.
If you are interested in this placement please apply by clicking on the link below or contact XL Graduate Placement for further details.
XL Graduate Placement is the UK's leading graduate recruitment specialists with nationwide opportunities for graduates across all industry sectors, including; HR, Engineering, Business, Marketing, Finance, Construction and ICT. We place graduates in permanent positions with our clients, as well as 5-6 month paid work placements directly linked to your future career choice - more than two thirds of our placements directly end with permanent graduate positions.
XL Graduate Placement is part of Nicholas Associates Group, a market leading partner of choice for talent management solutions, from Apprentice to Boardroom. For us, it's all about enabling people to be their best.
To find out more about us please visit (url removed)
Our client is a data management software specialist based in Reading that was specially created for organisations that rely on volumes of complex data, and need to achieve results from data-related projects within predictable budgets and timescales.
We are XL Graduate Placement Ltd and we specialise in graduate recruitment for businesses across the United Kingdom. We seek graduate jobs that are a mixture of short term or business improvement projects which are most likely to lead to permanent graduate positions.
The Graduate Role:
This is a permanent graduate position with a starting salary circa £20,000.
Graduate Job:
This is a Graduate IT Analyst Developer role based in Reading, Berkshire. You would be required to undertake the following tasks:
* To work with the Healthcare Product Development Manager to provide solutions to satisfy customer requirements
* To develop and test the health care products under the instructions of the Healthcare Product Development Manager
* To ensure that documentation is fully updated and compliant with the standards for each healthcare product.
* To provide pre-sales support to the Healthcare Product Development Manager
* To support and maintain the standards for development of the healthcare products
* To be able to provide support to the professional services team with use and customisation of the health care products (support calls)
* To be able to work on site with the professional services team as a temporary implementation consultant to support the business needs.
* To highlight to the Data Academy development team any bugs and enhancements that could support the growth of healthcare products and Data Academy.
* To test and peer review others development.
* To suggest and feedback any client requirements and improvements
* To occasionally provide a proof of concept
* To occasionally have to train our staff in the use of the products.
* To help design the interface of the Healthcare products.
* To assist in the build and testing process of the Healthcare products.
Graduate Skills requirement:
The successful candidate will be degree qualified in Computer Science, IT or related and have the following skills:
* Ideally one year's industrial placement undertaken as part of your degree
* Knowledge of Microsoft SQL Server 2005, 2008R2, 2012 & Greater
* Knowledge of normalisation Techniques
* Knowledge of de-normalisation Techniques
* Knowledge of T-SQL
* SSAS - awareness of key principles
* SSRS - awareness of key principles
* SSIS - awareness of key principles
* Excellent communication skills and the ability to develop strong working relationships with all levels and groups of staff on information and data related issues
* Methodical in approach, with effective problem solving ability
* Ability to interpret customer requirements and translate these into technical specifications as required
* Based from our office in Reading therefore must live within commuting distance - there will be flexibility to work from home 2/3 days a week. Occasional travel to client sites may be required. Will ideally have a full clean driving licence
Please note that this graduate recruitment exercise is to identify a IT/ Computer Science Graduate for a permanent position based in Reading - all applicants will be expected to travel to this location for an interview and then each day of work.
If you feel you have the necessary skills for this excellent graduate opportunity, then please apply online.
We look forward to hearing from you.
If you are interested in this placement please apply by clicking on the link below or contact XL Graduate Placement for further details.
XL Graduate Placement is the UK's leading graduate recruitment specialists with nationwide opportunities for graduates across all industry sectors, including; HR, Engineering, Business, Marketing, Finance, Construction and ICT. We place graduates in permanent positions with our clients, as well as 5-6 month paid work placements directly linked to your future career choice - more than two thirds of our placements directly end with permanent graduate positions.
XL Graduate Placement is part of Nicholas Associates Group, a market leading partner of choice for talent management solutions, from Apprentice to Boardroom. For us, it's all about enabling people to be their best.
To find out more about us please visit (url removed)
Sep 09, 2016
Our client is a data management software specialist based in Reading that was specially created for organisations that rely on volumes of complex data, and need to achieve results from data-related projects within predictable budgets and timescales.
We are XL Graduate Placement Ltd and we specialise in graduate recruitment for businesses across the United Kingdom. We seek graduate jobs that are a mixture of short term or business improvement projects which are most likely to lead to permanent graduate positions.
The Graduate Role:
This is a permanent graduate position with a starting salary circa £20,000.
Graduate Job:
This is a Graduate IT Analyst Developer role based in Reading, Berkshire. You would be required to undertake the following tasks:
* To work with the Healthcare Product Development Manager to provide solutions to satisfy customer requirements
* To develop and test the health care products under the instructions of the Healthcare Product Development Manager
* To ensure that documentation is fully updated and compliant with the standards for each healthcare product.
* To provide pre-sales support to the Healthcare Product Development Manager
* To support and maintain the standards for development of the healthcare products
* To be able to provide support to the professional services team with use and customisation of the health care products (support calls)
* To be able to work on site with the professional services team as a temporary implementation consultant to support the business needs.
* To highlight to the Data Academy development team any bugs and enhancements that could support the growth of healthcare products and Data Academy.
* To test and peer review others development.
* To suggest and feedback any client requirements and improvements
* To occasionally provide a proof of concept
* To occasionally have to train our staff in the use of the products.
* To help design the interface of the Healthcare products.
* To assist in the build and testing process of the Healthcare products.
Graduate Skills requirement:
The successful candidate will be degree qualified in Computer Science, IT or related and have the following skills:
* Ideally one year's industrial placement undertaken as part of your degree
* Knowledge of Microsoft SQL Server 2005, 2008R2, 2012 & Greater
* Knowledge of normalisation Techniques
* Knowledge of de-normalisation Techniques
* Knowledge of T-SQL
* SSAS - awareness of key principles
* SSRS - awareness of key principles
* SSIS - awareness of key principles
* Excellent communication skills and the ability to develop strong working relationships with all levels and groups of staff on information and data related issues
* Methodical in approach, with effective problem solving ability
* Ability to interpret customer requirements and translate these into technical specifications as required
* Based from our office in Reading therefore must live within commuting distance - there will be flexibility to work from home 2/3 days a week. Occasional travel to client sites may be required. Will ideally have a full clean driving licence
Please note that this graduate recruitment exercise is to identify a IT/ Computer Science Graduate for a permanent position based in Reading - all applicants will be expected to travel to this location for an interview and then each day of work.
If you feel you have the necessary skills for this excellent graduate opportunity, then please apply online.
We look forward to hearing from you.
If you are interested in this placement please apply by clicking on the link below or contact XL Graduate Placement for further details.
XL Graduate Placement is the UK's leading graduate recruitment specialists with nationwide opportunities for graduates across all industry sectors, including; HR, Engineering, Business, Marketing, Finance, Construction and ICT. We place graduates in permanent positions with our clients, as well as 5-6 month paid work placements directly linked to your future career choice - more than two thirds of our placements directly end with permanent graduate positions.
XL Graduate Placement is part of Nicholas Associates Group, a market leading partner of choice for talent management solutions, from Apprentice to Boardroom. For us, it's all about enabling people to be their best.
To find out more about us please visit (url removed)
Our client is a data management software specialist based in Reading that was specially created for organisations that rely on volumes of complex data, and need to achieve results from data-related projects within predictable budgets and timescales.
We are XL Graduate Placement Ltd and we specialise in graduate recruitment for businesses across the United Kingdom. We seek graduate jobs that are a mixture of short term or business improvement projects which are most likely to lead to permanent graduate positions.
The Graduate Role:
This is a permanent graduate position with a starting salary circa £20,000.
Graduate Job:
This is a Graduate IT Analyst Developer role based in Reading, Berkshire. You would be required to undertake the following tasks:
* To work with the Healthcare Product Development Manager to provide solutions to satisfy customer requirements
* To develop and test the health care products under the instructions of the Healthcare Product Development Manager
* To ensure that documentation is fully updated and compliant with the standards for each healthcare product.
* To provide pre-sales support to the Healthcare Product Development Manager
* To support and maintain the standards for development of the healthcare products
* To be able to provide support to the professional services team with use and customisation of the health care products (support calls)
* To be able to work on site with the professional services team as a temporary implementation consultant to support the business needs.
* To highlight to the Data Academy development team any bugs and enhancements that could support the growth of healthcare products and Data Academy.
* To test and peer review others development.
* To suggest and feedback any client requirements and improvements
* To occasionally provide a proof of concept
* To occasionally have to train our staff in the use of the products.
* To help design the interface of the Healthcare products.
* To assist in the build and testing process of the Healthcare products.
Graduate Skills requirement:
The successful candidate will be degree qualified in Computer Science, IT or related and have the following skills:
* Ideally one year's industrial placement undertaken as part of your degree
* Knowledge of Microsoft SQL Server 2005, 2008R2, 2012 & Greater
* Knowledge of normalisation Techniques
* Knowledge of de-normalisation Techniques
* Knowledge of T-SQL
* SSAS - awareness of key principles
* SSRS - awareness of key principles
* SSIS - awareness of key principles
* Excellent communication skills and the ability to develop strong working relationships with all levels and groups of staff on information and data related issues
* Methodical in approach, with effective problem solving ability
* Ability to interpret customer requirements and translate these into technical specifications as required
* Based from our office in Reading therefore must live within commuting distance - there will be flexibility to work from home 2/3 days a week. Occasional travel to client sites may be required. Will ideally have a full clean driving licence
Please note that this graduate recruitment exercise is to identify a IT/ Computer Science Graduate for a permanent position based in Reading - all applicants will be expected to travel to this location for an interview and then each day of work.
If you feel you have the necessary skills for this excellent graduate opportunity, then please apply online.
We look forward to hearing from you.
If you are interested in this placement please apply by clicking on the link below or contact XL Graduate Placement for further details.
XL Graduate Placement is the UK's leading graduate recruitment specialists with nationwide opportunities for graduates across all industry sectors, including; HR, Engineering, Business, Marketing, Finance, Construction and ICT. We place graduates in permanent positions with our clients, as well as 5-6 month paid work placements directly linked to your future career choice - more than two thirds of our placements directly end with permanent graduate positions.
XL Graduate Placement is part of Nicholas Associates Group, a market leading partner of choice for talent management solutions, from Apprentice to Boardroom. For us, it's all about enabling people to be their best.
To find out more about us please visit (url removed)
Sep 09, 2016
Our client is a data management software specialist based in Reading that was specially created for organisations that rely on volumes of complex data, and need to achieve results from data-related projects within predictable budgets and timescales.
We are XL Graduate Placement Ltd and we specialise in graduate recruitment for businesses across the United Kingdom. We seek graduate jobs that are a mixture of short term or business improvement projects which are most likely to lead to permanent graduate positions.
The Graduate Role:
This is a permanent graduate position with a starting salary circa £20,000.
Graduate Job:
This is a Graduate IT Analyst Developer role based in Reading, Berkshire. You would be required to undertake the following tasks:
* To work with the Healthcare Product Development Manager to provide solutions to satisfy customer requirements
* To develop and test the health care products under the instructions of the Healthcare Product Development Manager
* To ensure that documentation is fully updated and compliant with the standards for each healthcare product.
* To provide pre-sales support to the Healthcare Product Development Manager
* To support and maintain the standards for development of the healthcare products
* To be able to provide support to the professional services team with use and customisation of the health care products (support calls)
* To be able to work on site with the professional services team as a temporary implementation consultant to support the business needs.
* To highlight to the Data Academy development team any bugs and enhancements that could support the growth of healthcare products and Data Academy.
* To test and peer review others development.
* To suggest and feedback any client requirements and improvements
* To occasionally provide a proof of concept
* To occasionally have to train our staff in the use of the products.
* To help design the interface of the Healthcare products.
* To assist in the build and testing process of the Healthcare products.
Graduate Skills requirement:
The successful candidate will be degree qualified in Computer Science, IT or related and have the following skills:
* Ideally one year's industrial placement undertaken as part of your degree
* Knowledge of Microsoft SQL Server 2005, 2008R2, 2012 & Greater
* Knowledge of normalisation Techniques
* Knowledge of de-normalisation Techniques
* Knowledge of T-SQL
* SSAS - awareness of key principles
* SSRS - awareness of key principles
* SSIS - awareness of key principles
* Excellent communication skills and the ability to develop strong working relationships with all levels and groups of staff on information and data related issues
* Methodical in approach, with effective problem solving ability
* Ability to interpret customer requirements and translate these into technical specifications as required
* Based from our office in Reading therefore must live within commuting distance - there will be flexibility to work from home 2/3 days a week. Occasional travel to client sites may be required. Will ideally have a full clean driving licence
Please note that this graduate recruitment exercise is to identify a IT/ Computer Science Graduate for a permanent position based in Reading - all applicants will be expected to travel to this location for an interview and then each day of work.
If you feel you have the necessary skills for this excellent graduate opportunity, then please apply online.
We look forward to hearing from you.
If you are interested in this placement please apply by clicking on the link below or contact XL Graduate Placement for further details.
XL Graduate Placement is the UK's leading graduate recruitment specialists with nationwide opportunities for graduates across all industry sectors, including; HR, Engineering, Business, Marketing, Finance, Construction and ICT. We place graduates in permanent positions with our clients, as well as 5-6 month paid work placements directly linked to your future career choice - more than two thirds of our placements directly end with permanent graduate positions.
XL Graduate Placement is part of Nicholas Associates Group, a market leading partner of choice for talent management solutions, from Apprentice to Boardroom. For us, it's all about enabling people to be their best.
To find out more about us please visit (url removed)
Maloy & Flynn Recruitment are a employment agency acting on behalf of a software company who are looking for a Technical Trainer.
Our client is a multi-award-winning software development company based in Leicester. They create software that provides practical solutions to real business problems – helping businesses to reduce their environmental impact, cut costs and bad debt, and improve cash flow.
The right candidate will be responsible for the creation and development of training materials, to effectively deliver engaging and effective knowledge transfer and training of the products, to both internal and external audiences.
Responsibilities
• Development and delivery of technical training courses and material regarding our products and services.
• Development and delivery of masterclasses (specific functionality or processes of the software).
• Creating PowerPoint presentations, written documentation and release notes.
• Maintaining product help files.
• Working with the support and development teams to produce knowledge based articles (KBA’s), wiki content and knowledge sharing.
• Perform internal training post-release of software, in particular taking knowledge of the release from the business analyst and train the support staff and implementation consultants.
• Present internal show cases on new software releases to internal staff such as sales, admin and support.
• Building and presenting videos on overviews or particular aspects of the software.
• Become a product expert and help internal departments on areas where they have a lack of knowledge.
• Assist marketing prior to launch on the new functionality or changes in the product.
• Maintain demo kits that are shipped with the products.
Candidate Profile
1. Previous experience of technical training.
2. Excellent communication skills, both written and verbal.
3. Technically competent with the ability to deliver complex software to an audience of differing skill levels.
4. Client and commercially aware.
5. Self-motivated, detail orientated person and a good team player.
6. Technical understanding of business/accounting software (an advantage).
7. Enjoy the challenge of working with an award-winning team
Salary: Competitive
Hours: Full time. Monday to Friday 9 – 5:30. Occasional requirements to work away.
Location: Leicester
If you believe you have all of the relevant skills and experience to be successful in this role the please submit your CV in the first instance.
Due to the high volume of applications we receive if you have not heard from us within 7 days then your application has been unsuccessful
Maloy & Flynn Recruitment is an equal opportunities employment consultancy for both temporary and permanent positions in Legal, Procurement and Supply Chain, Sales and Marketing, Human Resource and Office Support, Administration, Apprenticeships, Customer Services and Call Centre.
Please refer to our website for more opportunities
Feb 21, 2016
Maloy & Flynn Recruitment are a employment agency acting on behalf of a software company who are looking for a Technical Trainer.
Our client is a multi-award-winning software development company based in Leicester. They create software that provides practical solutions to real business problems – helping businesses to reduce their environmental impact, cut costs and bad debt, and improve cash flow.
The right candidate will be responsible for the creation and development of training materials, to effectively deliver engaging and effective knowledge transfer and training of the products, to both internal and external audiences.
Responsibilities
• Development and delivery of technical training courses and material regarding our products and services.
• Development and delivery of masterclasses (specific functionality or processes of the software).
• Creating PowerPoint presentations, written documentation and release notes.
• Maintaining product help files.
• Working with the support and development teams to produce knowledge based articles (KBA’s), wiki content and knowledge sharing.
• Perform internal training post-release of software, in particular taking knowledge of the release from the business analyst and train the support staff and implementation consultants.
• Present internal show cases on new software releases to internal staff such as sales, admin and support.
• Building and presenting videos on overviews or particular aspects of the software.
• Become a product expert and help internal departments on areas where they have a lack of knowledge.
• Assist marketing prior to launch on the new functionality or changes in the product.
• Maintain demo kits that are shipped with the products.
Candidate Profile
1. Previous experience of technical training.
2. Excellent communication skills, both written and verbal.
3. Technically competent with the ability to deliver complex software to an audience of differing skill levels.
4. Client and commercially aware.
5. Self-motivated, detail orientated person and a good team player.
6. Technical understanding of business/accounting software (an advantage).
7. Enjoy the challenge of working with an award-winning team
Salary: Competitive
Hours: Full time. Monday to Friday 9 – 5:30. Occasional requirements to work away.
Location: Leicester
If you believe you have all of the relevant skills and experience to be successful in this role the please submit your CV in the first instance.
Due to the high volume of applications we receive if you have not heard from us within 7 days then your application has been unsuccessful
Maloy & Flynn Recruitment is an equal opportunities employment consultancy for both temporary and permanent positions in Legal, Procurement and Supply Chain, Sales and Marketing, Human Resource and Office Support, Administration, Apprenticeships, Customer Services and Call Centre.
Please refer to our website for more opportunities