About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Apr 27, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Security Analyst / SOC Agent Tier 2-Tier 3 Long Term Contract £400-700/pd - Outside IR 35 Location: Birmingham (Fully on-site) Ability to gain the highest level of Security Clearance I am currently partnering with an agency that is in the process of setting up a new Security Operations Centre in Birmingham. They are actively seeking multiple Tier 2 & Tier 3 SOC Analysts with SIEM tooling, Incident triage and escaltion experience. Requirements - Background/Experience with SIEM tools as a Security Operations Centre Analyst Mandatory ability to obtain and maintain security clearance Willing to work x5 days per week on site in Birmingham Should this position pique your interest, kindly reach out to Jacques Dondoua at or call . Ref JD010
Apr 27, 2024
Full time
Security Analyst / SOC Agent Tier 2-Tier 3 Long Term Contract £400-700/pd - Outside IR 35 Location: Birmingham (Fully on-site) Ability to gain the highest level of Security Clearance I am currently partnering with an agency that is in the process of setting up a new Security Operations Centre in Birmingham. They are actively seeking multiple Tier 2 & Tier 3 SOC Analysts with SIEM tooling, Incident triage and escaltion experience. Requirements - Background/Experience with SIEM tools as a Security Operations Centre Analyst Mandatory ability to obtain and maintain security clearance Willing to work x5 days per week on site in Birmingham Should this position pique your interest, kindly reach out to Jacques Dondoua at or call . Ref JD010
Outbound Call Center Representative- Lead Generating Duties: - Make outbound calls to potential customers - Check eligibility - Answer questions and address concerns - Pass through to sales team - Maintain accurate and detailed records of customer interactions Skills: - Excellent communication skills - Strong persuasive and negotiation abilities - Ability to work in a fast-paced environment - Proficient in using computer systems and software - Strong problem-solving skills Working in a fast-paced environment, you should be able to handle multiple tasks simultaneously while maintaining a high level of professionalism. Proficiency in using computer systems and software is necessary for recording customer information and accessing relevant data.
Apr 26, 2024
Full time
Outbound Call Center Representative- Lead Generating Duties: - Make outbound calls to potential customers - Check eligibility - Answer questions and address concerns - Pass through to sales team - Maintain accurate and detailed records of customer interactions Skills: - Excellent communication skills - Strong persuasive and negotiation abilities - Ability to work in a fast-paced environment - Proficient in using computer systems and software - Strong problem-solving skills Working in a fast-paced environment, you should be able to handle multiple tasks simultaneously while maintaining a high level of professionalism. Proficiency in using computer systems and software is necessary for recording customer information and accessing relevant data.
NMS Recruit are seeking an experienced energetic Provisioning Manager to join a thriving telecoms business. This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible to drive team culture and positivity to the business and through their team of Team Leaders and Provisioning Agents. This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey. Based in the North West the role will serve a large variety of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that encourages high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Provide weekly and monthly updates against the KPIs working across other data and insights teams to ensure one truth on data and forecast of improvements. Conduct regular review meetings with Managers to discuss performance with their teams, set goals, and identify any support or resources needed to perform their roles effectively. Address any issues that affect team performance promptly and efficiently. Escalation and Critical Issue Resolution: Act as the Senior point of contact for high-level escalations and complex customer issue resolutions - dealing at Senior Leadership levels in with Customers. Collaborate with other department leaders (such as Sales, Field Operations, and Network Teams) to enhance service delivery and resolve critical issues. Customer First: Drive and engage the teams towards the KPI to create excellent customer service. Attend and be an active part of Customer Service review face to face meetings, calls and adhoc Service discussions. Create an engaging change story on the improvement journey that the team have been through, what is to come and how that will result in a great customer experience. Quality Assurance and Process Improvement: Implement and monitor quality assurance measures to ensure that customer service exceeds expectations and adheres to industry standards. Continuously assess and improve operational processes and systems to enhance efficiency, reduce costs, and improve service delivery. Stakeholder Management: Build strong relationships with internal and external stakeholders at all levels but upto SLT / CEO level to improve service delivery processes and customer satisfaction. Coordinate with third-party service providers and partners to ensure they are aligned with ITS standards and customer expectations. Represent the team and company in meetings, providing updates and feedback on team performance and customer satisfaction. Compliance and Risk Management: Ensure compliance with legal and regulatory requirements. Identify and mitigate risks related to call centre operations. Experience At least 5 years of relevant experience in a leadership role within customer service or operations in the telecommunications sector. Proven Leadership - Strong leadership skills with the ability to manage and motivate a team of 30 plus and managing managers, effectively against Key Performance Indicators including but not limited to Customer Satisfaction, Inbound and Outbound service levels (email and call handling). Enthusiastic and highly motivated with high energy and motivational skills. Experience in motivating diverse teams and creating high energy to deliver great customer experience. Ability to manage a changing environment and adapt leadership methods to meet new challenges. Customer-focused with experience of dealing with customer plans and issues up to Senior Leadership team level. A background in telecommunications with experience in delivering networking products to partners or direct customers. Proficient in call centre technology, including CRM software and telephony systems. Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. Strong capability working with process improvement, training and process communication. Experience managing offshore teams including the offshoring of activity is desirable. Technical connection knowledge of customer journey in the delivery of telecoms networks is desirable which may include planning, civils, cabling, splicing, testing. Self-motivated and driven to meet service objectives and targets. Benefits Salary up to 60,000 DOE 25 days holiday plus bank holidays Birthday off Pension Volunteering day Death in Service Bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Apr 26, 2024
Full time
NMS Recruit are seeking an experienced energetic Provisioning Manager to join a thriving telecoms business. This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible to drive team culture and positivity to the business and through their team of Team Leaders and Provisioning Agents. This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey. Based in the North West the role will serve a large variety of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that encourages high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Provide weekly and monthly updates against the KPIs working across other data and insights teams to ensure one truth on data and forecast of improvements. Conduct regular review meetings with Managers to discuss performance with their teams, set goals, and identify any support or resources needed to perform their roles effectively. Address any issues that affect team performance promptly and efficiently. Escalation and Critical Issue Resolution: Act as the Senior point of contact for high-level escalations and complex customer issue resolutions - dealing at Senior Leadership levels in with Customers. Collaborate with other department leaders (such as Sales, Field Operations, and Network Teams) to enhance service delivery and resolve critical issues. Customer First: Drive and engage the teams towards the KPI to create excellent customer service. Attend and be an active part of Customer Service review face to face meetings, calls and adhoc Service discussions. Create an engaging change story on the improvement journey that the team have been through, what is to come and how that will result in a great customer experience. Quality Assurance and Process Improvement: Implement and monitor quality assurance measures to ensure that customer service exceeds expectations and adheres to industry standards. Continuously assess and improve operational processes and systems to enhance efficiency, reduce costs, and improve service delivery. Stakeholder Management: Build strong relationships with internal and external stakeholders at all levels but upto SLT / CEO level to improve service delivery processes and customer satisfaction. Coordinate with third-party service providers and partners to ensure they are aligned with ITS standards and customer expectations. Represent the team and company in meetings, providing updates and feedback on team performance and customer satisfaction. Compliance and Risk Management: Ensure compliance with legal and regulatory requirements. Identify and mitigate risks related to call centre operations. Experience At least 5 years of relevant experience in a leadership role within customer service or operations in the telecommunications sector. Proven Leadership - Strong leadership skills with the ability to manage and motivate a team of 30 plus and managing managers, effectively against Key Performance Indicators including but not limited to Customer Satisfaction, Inbound and Outbound service levels (email and call handling). Enthusiastic and highly motivated with high energy and motivational skills. Experience in motivating diverse teams and creating high energy to deliver great customer experience. Ability to manage a changing environment and adapt leadership methods to meet new challenges. Customer-focused with experience of dealing with customer plans and issues up to Senior Leadership team level. A background in telecommunications with experience in delivering networking products to partners or direct customers. Proficient in call centre technology, including CRM software and telephony systems. Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. Strong capability working with process improvement, training and process communication. Experience managing offshore teams including the offshoring of activity is desirable. Technical connection knowledge of customer journey in the delivery of telecoms networks is desirable which may include planning, civils, cabling, splicing, testing. Self-motivated and driven to meet service objectives and targets. Benefits Salary up to 60,000 DOE 25 days holiday plus bank holidays Birthday off Pension Volunteering day Death in Service Bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
Apr 24, 2024
Full time
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
Are you an Electrician who is working within the fibre optic sector? Have Telecoms experience? If so, we have roles opening with a reputable company in Watford. Role: Electrician Location: Bristol Salary - 55,000 a year / Hourly Rate - 24 PAYE DIRECT (Freelance) Contract type: Permanent / Freelance Fawkes & Reece contact: David (Brighton Office) The company: A leading business that operates within the fixed, mobile and utilities infrastructure networks. The role: Electricians required for the installation, connection and testing of AC and DC equipment into cabinets. Qualifications & Certification Require Level 3 craft qualification ie (phone number removed) etc 18th edition Inspection and testing 2391-52 or equivalent. Emergency first aid at work Asbestos awareness Manual handling IOSH working safely. BPSS security clearance NRSWA - signing lighting and guarding. Duties Rack installation. PDU (top Rack unit) and power up from local distribution boards/cabinets Install of MCBs (sometimes live works) Install of power cable Equipment installation and power up Upgrade of existing power feeds, to equipment Install of cable tray (generally only short runs) Survey works, this includes checks on available power to/within a rack. Creation of BoM for install. Assist other engineers as part of install team (cable runs (CAT5 & Fibre), equipment install etc) Power certs (AC/DC) Documentation To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes: Relevant telecoms qualifications Excellent organisation and communication skills A high focus on health and safety at work Experience in completion of handover documents. Ability to be pro-active and resolve or escalate issues quickly. Previous work as a field engineer/electrician in the telecoms sector Use of industry standard testers Previous work in data centres, telephone exchanges, fibre exchanges, PCPs, DSLAMs, customer HUB/outstation sites or substations Knowledge of IP networks, Cisco, Alcatel & Nokia devices Use of power tools, hand tools, ladders, or any work at height Driving for work or managing a company vehicle Previous electrical or mechanical work A strong set of IT skills which would include the Microsoft Office products, basic DOS commands, mobile phone work apps and online time sheets. An interest in new equipment & technology and keenness to learn about it. Analytical skills and logical thinking to assist in fault diagnosis and resolution. What to do next: If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please don't hesitate to call David on (phone number removed) for a confidential consultation.
Apr 24, 2024
Contractor
Are you an Electrician who is working within the fibre optic sector? Have Telecoms experience? If so, we have roles opening with a reputable company in Watford. Role: Electrician Location: Bristol Salary - 55,000 a year / Hourly Rate - 24 PAYE DIRECT (Freelance) Contract type: Permanent / Freelance Fawkes & Reece contact: David (Brighton Office) The company: A leading business that operates within the fixed, mobile and utilities infrastructure networks. The role: Electricians required for the installation, connection and testing of AC and DC equipment into cabinets. Qualifications & Certification Require Level 3 craft qualification ie (phone number removed) etc 18th edition Inspection and testing 2391-52 or equivalent. Emergency first aid at work Asbestos awareness Manual handling IOSH working safely. BPSS security clearance NRSWA - signing lighting and guarding. Duties Rack installation. PDU (top Rack unit) and power up from local distribution boards/cabinets Install of MCBs (sometimes live works) Install of power cable Equipment installation and power up Upgrade of existing power feeds, to equipment Install of cable tray (generally only short runs) Survey works, this includes checks on available power to/within a rack. Creation of BoM for install. Assist other engineers as part of install team (cable runs (CAT5 & Fibre), equipment install etc) Power certs (AC/DC) Documentation To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes: Relevant telecoms qualifications Excellent organisation and communication skills A high focus on health and safety at work Experience in completion of handover documents. Ability to be pro-active and resolve or escalate issues quickly. Previous work as a field engineer/electrician in the telecoms sector Use of industry standard testers Previous work in data centres, telephone exchanges, fibre exchanges, PCPs, DSLAMs, customer HUB/outstation sites or substations Knowledge of IP networks, Cisco, Alcatel & Nokia devices Use of power tools, hand tools, ladders, or any work at height Driving for work or managing a company vehicle Previous electrical or mechanical work A strong set of IT skills which would include the Microsoft Office products, basic DOS commands, mobile phone work apps and online time sheets. An interest in new equipment & technology and keenness to learn about it. Analytical skills and logical thinking to assist in fault diagnosis and resolution. What to do next: If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please don't hesitate to call David on (phone number removed) for a confidential consultation.
Are you an Electrician who is working within the fibre optic sector? Have Telecoms experience? If so, we have roles opening with a reputable company in Watford. Role: Electrician Location: Reading Salary - 55,000 a year / Hourly Rate - 24 PAYE DIRECT (Freelance) Contract type: Permanent / Freelance Fawkes & Reece contact: David (Brighton Office) The company: A leading business that operates within the fixed, mobile and utilities infrastructure networks. The role: Electricians required for the installation, connection and testing of AC and DC equipment into cabinets. Qualifications & Certification Require Level 3 craft qualification ie (phone number removed) etc 18th edition Inspection and testing 2391-52 or equivalent. Emergency first aid at work Asbestos awareness Manual handling IOSH working safely. BPSS security clearance NRSWA - signing lighting and guarding. Duties Rack installation. PDU (top Rack unit) and power up from local distribution boards/cabinets Install of MCBs (sometimes live works) Install of power cable Equipment installation and power up Upgrade of existing power feeds, to equipment Install of cable tray (generally only short runs) Survey works, this includes checks on available power to/within a rack. Creation of BoM for install. Assist other engineers as part of install team (cable runs (CAT5 & Fibre), equipment install etc) Power certs (AC/DC) Documentation To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes: Relevant telecoms qualifications Excellent organisation and communication skills A high focus on health and safety at work Experience in completion of handover documents. Ability to be pro-active and resolve or escalate issues quickly. Previous work as a field engineer/electrician in the telecoms sector Use of industry standard testers Previous work in data centres, telephone exchanges, fibre exchanges, PCPs, DSLAMs, customer HUB/outstation sites or substations Knowledge of IP networks, Cisco, Alcatel & Nokia devices Use of power tools, hand tools, ladders, or any work at height Driving for work or managing a company vehicle Previous electrical or mechanical work A strong set of IT skills which would include the Microsoft Office products, basic DOS commands, mobile phone work apps and online time sheets. An interest in new equipment & technology and keenness to learn about it. Analytical skills and logical thinking to assist in fault diagnosis and resolution. What to do next: If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please don't hesitate to call David on (phone number removed) for a confidential consultation.
Apr 24, 2024
Contractor
Are you an Electrician who is working within the fibre optic sector? Have Telecoms experience? If so, we have roles opening with a reputable company in Watford. Role: Electrician Location: Reading Salary - 55,000 a year / Hourly Rate - 24 PAYE DIRECT (Freelance) Contract type: Permanent / Freelance Fawkes & Reece contact: David (Brighton Office) The company: A leading business that operates within the fixed, mobile and utilities infrastructure networks. The role: Electricians required for the installation, connection and testing of AC and DC equipment into cabinets. Qualifications & Certification Require Level 3 craft qualification ie (phone number removed) etc 18th edition Inspection and testing 2391-52 or equivalent. Emergency first aid at work Asbestos awareness Manual handling IOSH working safely. BPSS security clearance NRSWA - signing lighting and guarding. Duties Rack installation. PDU (top Rack unit) and power up from local distribution boards/cabinets Install of MCBs (sometimes live works) Install of power cable Equipment installation and power up Upgrade of existing power feeds, to equipment Install of cable tray (generally only short runs) Survey works, this includes checks on available power to/within a rack. Creation of BoM for install. Assist other engineers as part of install team (cable runs (CAT5 & Fibre), equipment install etc) Power certs (AC/DC) Documentation To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes: Relevant telecoms qualifications Excellent organisation and communication skills A high focus on health and safety at work Experience in completion of handover documents. Ability to be pro-active and resolve or escalate issues quickly. Previous work as a field engineer/electrician in the telecoms sector Use of industry standard testers Previous work in data centres, telephone exchanges, fibre exchanges, PCPs, DSLAMs, customer HUB/outstation sites or substations Knowledge of IP networks, Cisco, Alcatel & Nokia devices Use of power tools, hand tools, ladders, or any work at height Driving for work or managing a company vehicle Previous electrical or mechanical work A strong set of IT skills which would include the Microsoft Office products, basic DOS commands, mobile phone work apps and online time sheets. An interest in new equipment & technology and keenness to learn about it. Analytical skills and logical thinking to assist in fault diagnosis and resolution. What to do next: If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please don't hesitate to call David on (phone number removed) for a confidential consultation.
Are you an Electrician who is working within the fibre optic sector? Have Telecoms experience? If so, we have roles opening with a reputable company in Watford. Role: Electrician Location: Watford Salary - 55,000 a year / Hourly Rate - 24 PAYE DIRECT (Freelance) Contract type: Permanent / Freelance Fawkes & Reece contact: David (Brighton Office) The company: A leading business that operates within the fixed, mobile and utilities infrastructure networks. The role: Electricians required for the installation, connection and testing of AC and DC equipment into cabinets. Qualifications & Certification Require Level 3 craft qualification ie (phone number removed) etc 18th edition Inspection and testing 2391-52 or equivalent. Emergency first aid at work Asbestos awareness Manual handling IOSH working safely. BPSS security clearance NRSWA - signing lighting and guarding. Duties Rack installation. PDU (top Rack unit) and power up from local distribution boards/cabinets Install of MCBs (sometimes live works) Install of power cable Equipment installation and power up Upgrade of existing power feeds, to equipment Install of cable tray (generally only short runs) Survey works, this includes checks on available power to/within a rack. Creation of BoM for install. Assist other engineers as part of install team (cable runs (CAT5 & Fibre), equipment install etc) Power certs (AC/DC) Documentation To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes: Relevant telecoms qualifications Excellent organisation and communication skills A high focus on health and safety at work Experience in completion of handover documents. Ability to be pro-active and resolve or escalate issues quickly. Previous work as a field engineer/electrician in the telecoms sector Use of industry standard testers Previous work in data centres, telephone exchanges, fibre exchanges, PCPs, DSLAMs, customer HUB/outstation sites or substations Knowledge of IP networks, Cisco, Alcatel & Nokia devices Use of power tools, hand tools, ladders, or any work at height Driving for work or managing a company vehicle Previous electrical or mechanical work A strong set of IT skills which would include the Microsoft Office products, basic DOS commands, mobile phone work apps and online time sheets. An interest in new equipment & technology and keenness to learn about it. Analytical skills and logical thinking to assist in fault diagnosis and resolution. What to do next: If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please don't hesitate to call David on (phone number removed) for a confidential consultation.
Apr 24, 2024
Contractor
Are you an Electrician who is working within the fibre optic sector? Have Telecoms experience? If so, we have roles opening with a reputable company in Watford. Role: Electrician Location: Watford Salary - 55,000 a year / Hourly Rate - 24 PAYE DIRECT (Freelance) Contract type: Permanent / Freelance Fawkes & Reece contact: David (Brighton Office) The company: A leading business that operates within the fixed, mobile and utilities infrastructure networks. The role: Electricians required for the installation, connection and testing of AC and DC equipment into cabinets. Qualifications & Certification Require Level 3 craft qualification ie (phone number removed) etc 18th edition Inspection and testing 2391-52 or equivalent. Emergency first aid at work Asbestos awareness Manual handling IOSH working safely. BPSS security clearance NRSWA - signing lighting and guarding. Duties Rack installation. PDU (top Rack unit) and power up from local distribution boards/cabinets Install of MCBs (sometimes live works) Install of power cable Equipment installation and power up Upgrade of existing power feeds, to equipment Install of cable tray (generally only short runs) Survey works, this includes checks on available power to/within a rack. Creation of BoM for install. Assist other engineers as part of install team (cable runs (CAT5 & Fibre), equipment install etc) Power certs (AC/DC) Documentation To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes: Relevant telecoms qualifications Excellent organisation and communication skills A high focus on health and safety at work Experience in completion of handover documents. Ability to be pro-active and resolve or escalate issues quickly. Previous work as a field engineer/electrician in the telecoms sector Use of industry standard testers Previous work in data centres, telephone exchanges, fibre exchanges, PCPs, DSLAMs, customer HUB/outstation sites or substations Knowledge of IP networks, Cisco, Alcatel & Nokia devices Use of power tools, hand tools, ladders, or any work at height Driving for work or managing a company vehicle Previous electrical or mechanical work A strong set of IT skills which would include the Microsoft Office products, basic DOS commands, mobile phone work apps and online time sheets. An interest in new equipment & technology and keenness to learn about it. Analytical skills and logical thinking to assist in fault diagnosis and resolution. What to do next: If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please don't hesitate to call David on (phone number removed) for a confidential consultation.
The Business Analyst... leads the requirements and scope definition for Information Security programme initiatives. Working collaboratively with stakeholders and technical SME's to explore strategic themes. Shaping early propositions into a set business requirements and scope that align to the target roadmap, will meet the strategic intent and value drivers owns the creation and articulation of business requirements feeding into and supporting the subsequent design for programme delivery team(s). Ensuring standards are met which clearly describe the scope of the proposition, supports the transition from business requirements to solution design and shows a 'clear line of sight' from strategy to execution and business benefits realisation (through mapping to OKR's & KPI's) is responsible for defining, preparing, and modelling the current and future state ('as is' and 'to be') business process flows that can be used to clearly identify gaps, required change, associated impact and help define priority. Support the principles, direction, and standards as it relates to the existing business process framework works with the Security and Enterprise Architect(s), to assist with developing a structured strategy and business design relating to the platforms and technology based on business needs and strategic direction, to ensure integrity to programme/portfolio design supports the Programme Director with the development of business cases and associated investment based on evidence validated with stakeholders across the organisation. Incorporation of an outline of the anticipated benefits, design choices, costs, risks and issues, whilst considering and aligning to appropriate governance supports a broad, enterprise-wide view of the D&G business and varying degrees of appreciation for strategy, processes, and various platform capabilities, enabling technologies, and governance leads interviews and facilitate meetings with key stakeholders (as appropriate) to derive and validate business requirements, process models and recommend operational efficiencies controls and quality facilitates in the identification and development of recommendations for business process or workflow issues within the organisation Key Relationships: Technology and Engineering Leadership Team Delivery and Change Leadership Team Business Design and Analysis Team Programme Director(s) Level 2 leaders across business Enterprise Architecture Team & Portfolio / Solution Architects Key Responsibility: Support the development of the business strategy through programmes of work As part of the wider BA community support organizational strategic reviews and framework alignment Determine and own business requirements and scope for assigned projects Determine and own business requirements and scope for the programme Engage and work with the wider D&G architecture team, programme directors and 3rd party consultancies as required Key participant within Agile teams and Waterfall delivery teams System Knowledge: AS400 IBM Datastage data platform architecture and solutions Genio or call centre agent front end General understanding of Security Systems / measures Cloud solution understanding (Azure/AWS) Skills: Highly capable self-starter who will need to hit the ground running, with the ability to think strategically and work at pace with a high degree of autonomy. Define and deliver clear business benefits and anchor the design for the programme or project as it progresses through an agile or waterfall lifecycle Enthusiastic team player with strong leadership skills will be required. Someone who can build consensus across a large and often diverse group of stakeholders. Ensure stakeholder interests are identified and addressed. Able to demonstrate a high level of political and business awareness Ensure a clear, confident, and collaborative manner when articulating concepts, challenges, complexities to drive standards and best practices Well-developed analytical thinking & problem-solving skills, with the ability to learn new concepts and integrate varying inputs, comprehend intent of business needs, and help shape the solution Traceability modelling and consideration in all work completed Proactively identify opportunities & synergies between change initiatives to ensure a co-ordinated approach to business design and provide independent design challenge where appropriate and manage expectations. Articulate, and literate - able to express complex concepts both verbally and in written form Passionate about protecting Domestic and General, our staff, customers and clients from cyber threat exposure Detailed understanding of wider industry developments and the ability to respond effectively to changes in needs, regulatory stipulations and updated cyber threat assessments Ability to remain confident and assured in difficult circumstances, proven resilience, and stamina to sustain performance when under continuous pressure Enterprise architecture contribution/understanding Knowledge: A broad working knowledge across a range of domains will be required Target Operating Models Business Strategy, Design & Roadmaps Change Management Business case support/development Benefits realisation against OKR's KPI Frameworks Agile - Scrum and Kanban Regulatory landscape Experience: Experience working with senior directors / leadership team members & business strategists Process design and mapping Requirement's definition & management Understanding and experience of business architecture best practices and goals Maturing business architecture functions Producing scope documents for Design Authorities Large programme delivery involvement End to end project delivery experience Vendor engagement and relationship management Business architecture awareness and understanding Development of business architecture artefacts. Core Competency: Leadership: Energy and perseverance: Apply your drive and ambition, always learning and adapting, yet remaining calm and persistent in the face of challenge Ownership and accountability: Take personal responsibility for broader business performance, striving to do the right thing Makes it happen: Focus on execution and driving results, making sound decisions that create real value Customer focused: Passionate about customers and clients - look for ways to improve customer or client services to create a positive and legacy Collaboration: You encourage an open exchange of information, seeking new working relationships to help break down barriers Developer: Support and empower colleagues to achieve a high standard of performance Technical: Business and technical process design and delivery Formalised requirements gathering, documentation and ownership Traceability matrix creation and ownership Risk and Issue management Business change facilitation and delivery Support of cost forecast and business benefit formulation Qualification: Degree or equivalent Ideally - Industry recognised qualifications for: Business Analysis (ISEB) Business Architecture (CBA, TOGAF, Six Sigma). Agile (Product Owner, Scrum Master)
Sep 24, 2022
Full time
The Business Analyst... leads the requirements and scope definition for Information Security programme initiatives. Working collaboratively with stakeholders and technical SME's to explore strategic themes. Shaping early propositions into a set business requirements and scope that align to the target roadmap, will meet the strategic intent and value drivers owns the creation and articulation of business requirements feeding into and supporting the subsequent design for programme delivery team(s). Ensuring standards are met which clearly describe the scope of the proposition, supports the transition from business requirements to solution design and shows a 'clear line of sight' from strategy to execution and business benefits realisation (through mapping to OKR's & KPI's) is responsible for defining, preparing, and modelling the current and future state ('as is' and 'to be') business process flows that can be used to clearly identify gaps, required change, associated impact and help define priority. Support the principles, direction, and standards as it relates to the existing business process framework works with the Security and Enterprise Architect(s), to assist with developing a structured strategy and business design relating to the platforms and technology based on business needs and strategic direction, to ensure integrity to programme/portfolio design supports the Programme Director with the development of business cases and associated investment based on evidence validated with stakeholders across the organisation. Incorporation of an outline of the anticipated benefits, design choices, costs, risks and issues, whilst considering and aligning to appropriate governance supports a broad, enterprise-wide view of the D&G business and varying degrees of appreciation for strategy, processes, and various platform capabilities, enabling technologies, and governance leads interviews and facilitate meetings with key stakeholders (as appropriate) to derive and validate business requirements, process models and recommend operational efficiencies controls and quality facilitates in the identification and development of recommendations for business process or workflow issues within the organisation Key Relationships: Technology and Engineering Leadership Team Delivery and Change Leadership Team Business Design and Analysis Team Programme Director(s) Level 2 leaders across business Enterprise Architecture Team & Portfolio / Solution Architects Key Responsibility: Support the development of the business strategy through programmes of work As part of the wider BA community support organizational strategic reviews and framework alignment Determine and own business requirements and scope for assigned projects Determine and own business requirements and scope for the programme Engage and work with the wider D&G architecture team, programme directors and 3rd party consultancies as required Key participant within Agile teams and Waterfall delivery teams System Knowledge: AS400 IBM Datastage data platform architecture and solutions Genio or call centre agent front end General understanding of Security Systems / measures Cloud solution understanding (Azure/AWS) Skills: Highly capable self-starter who will need to hit the ground running, with the ability to think strategically and work at pace with a high degree of autonomy. Define and deliver clear business benefits and anchor the design for the programme or project as it progresses through an agile or waterfall lifecycle Enthusiastic team player with strong leadership skills will be required. Someone who can build consensus across a large and often diverse group of stakeholders. Ensure stakeholder interests are identified and addressed. Able to demonstrate a high level of political and business awareness Ensure a clear, confident, and collaborative manner when articulating concepts, challenges, complexities to drive standards and best practices Well-developed analytical thinking & problem-solving skills, with the ability to learn new concepts and integrate varying inputs, comprehend intent of business needs, and help shape the solution Traceability modelling and consideration in all work completed Proactively identify opportunities & synergies between change initiatives to ensure a co-ordinated approach to business design and provide independent design challenge where appropriate and manage expectations. Articulate, and literate - able to express complex concepts both verbally and in written form Passionate about protecting Domestic and General, our staff, customers and clients from cyber threat exposure Detailed understanding of wider industry developments and the ability to respond effectively to changes in needs, regulatory stipulations and updated cyber threat assessments Ability to remain confident and assured in difficult circumstances, proven resilience, and stamina to sustain performance when under continuous pressure Enterprise architecture contribution/understanding Knowledge: A broad working knowledge across a range of domains will be required Target Operating Models Business Strategy, Design & Roadmaps Change Management Business case support/development Benefits realisation against OKR's KPI Frameworks Agile - Scrum and Kanban Regulatory landscape Experience: Experience working with senior directors / leadership team members & business strategists Process design and mapping Requirement's definition & management Understanding and experience of business architecture best practices and goals Maturing business architecture functions Producing scope documents for Design Authorities Large programme delivery involvement End to end project delivery experience Vendor engagement and relationship management Business architecture awareness and understanding Development of business architecture artefacts. Core Competency: Leadership: Energy and perseverance: Apply your drive and ambition, always learning and adapting, yet remaining calm and persistent in the face of challenge Ownership and accountability: Take personal responsibility for broader business performance, striving to do the right thing Makes it happen: Focus on execution and driving results, making sound decisions that create real value Customer focused: Passionate about customers and clients - look for ways to improve customer or client services to create a positive and legacy Collaboration: You encourage an open exchange of information, seeking new working relationships to help break down barriers Developer: Support and empower colleagues to achieve a high standard of performance Technical: Business and technical process design and delivery Formalised requirements gathering, documentation and ownership Traceability matrix creation and ownership Risk and Issue management Business change facilitation and delivery Support of cost forecast and business benefit formulation Qualification: Degree or equivalent Ideally - Industry recognised qualifications for: Business Analysis (ISEB) Business Architecture (CBA, TOGAF, Six Sigma). Agile (Product Owner, Scrum Master)
Solutions Architect Want to apply Read all the information about this position below, then hit the apply button. Location: UK based, remote Travel Required : Yes Salary: Up to £80,000 Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview Working as part of a Bid Team, you will act as the overall Solutions Architect on all Public Sector new bids and existing client retenders and farming growth opportunities. Working closely with the subject matter experts in each business area you will be required to identify all of the components and associated costs needed to deliver the overall solution. You will be responsible for the development and documentation of compelling, differentiated and commercially attractive solutions in response to identified client needs, requirements in response to Invitations to Tenders (ITT's). You will Identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. In addition, you will work with the Public Sector bid team to both create and maintain a comprehensive bid library of up to date content and client case studies and continually engage with the wider Teleperformance Transformation and Innovation (T&I) team and third party supplier base to maintain up to date insight and knowledge into the potential tools and solutions that Teleperformance have access to. You will be required play a leading role in working with the Public Sector SVP of Business Development and the Client Services team to actively lead and support market engagement activities and engage directly with clients on service innovation and solutions support for new and existing services. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities Designing solutions comprising one or more of the following elements, voice and non-voice contact centre outsourcing, insight and customer analytics services, customer experience strategy Writing detailed and compliant solution content in response to ITT's and RFP's Participation on pre-tender market engagement activity Presenting solutions to clients both formally as part of a bid process and informally in discovery/consultative conversations and as part of market engagement activities Working with and advising our finance team to ensure solutions are properly costed/priced and costs are correctly captured in client financial models and templates. Working closely with our Work Force Management teams to ensure they accurately size and forecast /model the levels of resource required. Focus to include optimal productivity of service solution and ensuring maximum efficiency of solution. Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Working with the SVP of Business Development to pro-actively manage the Crown Commercial Service (CCS) Framework, and build and maintain relationships with the CCS stakeholder teams Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Confident presenter and public speaker Ensuring that current Government policy and compliance requirements are understood and are reflected in all solutions created Responsibility for ongoing market research and engagement with Government to understand future compliance requirements, e.g. Social Value strategy to undertake gap analysis and work with internal Teleperformance stakeholders and SMEs to ensure Teleperformance compliance with required Government policy, strategy and objectives Responsibility for undertaking research and understanding of Government procurement directives e.g. Outsourcing Playbook and how these directives will impact solution design and compliance Responsibility for actively supporting Public Sector growth strategy in the development and identification of potential new market opportunities and solutions / product design as a 'go to market' approach Support and develop PS market engagement and marketing strategy to develop Teleperformance Public Sector media profile and positioning as expert in the provision of PS contact centres and citizen experience Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally Solutions design Ability to identify client needs and requirements and design customer management solutions that address them Ability to identify opportunities for transformation through innovation, analytics and technology and to incorporate these into client proposals Ability to capture and document solution requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/RFP/BAFO) Knowledge of project management principles and how these apply to delivery of solution design Ensuring that all aspects of the solution influencing cost, price and margin are fully understood and incorporated into tender responses Technology Knowledge of customer management platforms & applications across voice and non-voice (digital) channels Knowledge of Contact Centre technology infrastructure Aware of and have used transformational tools applied to modern customer contact strategies Customer Management Knowledge of multi-channel customer management solutions - agent & non-agent based Knowledge of how to build customer contact operating models and design of Target Operating Models (in-house or out-sourced) Experience Experience of working on solution design and bids in a BPO contact centre outsourcing environment, specifically with experience of working on Public Sector bid responses Experience of non-voice (webchat, social media engagement etc.) as well as voice customer management operations Strong knowledge of multi-channel customer engagement technologies such as telephony, Social Media and webchat platforms Experience of working with data and customer insight to drive transformational improvements in customer experience Experience of undertaking due diligence analysis of customer provided data and insights to deliver a compliant solution to meet customer needs and to assess level of risk in solution design Excellent written and verbal communications skills with evidence of having authored and presented detailed proposals to clients A strong influencer, able to inspire and motivate clients and stakeholders to buy into innovative and ambitious customer experience management solutions A creative problem solver, able to look at a situation and generate imaginative but realistic and compliant solutions. Experience of working in a highly commercial environment, where you have been directly involved in pricing and P&L decisions in relation to client management and business case development Knowledge, skills and experience - we are looking for: Work Experience At least 5 years of experience in a similar role in an outsourcing environment, ideally working on Public Sector new business opportunities Competencies and Specific Skills Comprehensive computer skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Team player and able to work within close knit team environment Excellent reasoning & judgement Superior leadership skills Self-motivated and can motivate others Strategic and commercial thinker Superior facilitation & presentation skills Continuous improvement mindset About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook ..... click apply for full job details
Sep 24, 2022
Full time
Solutions Architect Want to apply Read all the information about this position below, then hit the apply button. Location: UK based, remote Travel Required : Yes Salary: Up to £80,000 Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview Working as part of a Bid Team, you will act as the overall Solutions Architect on all Public Sector new bids and existing client retenders and farming growth opportunities. Working closely with the subject matter experts in each business area you will be required to identify all of the components and associated costs needed to deliver the overall solution. You will be responsible for the development and documentation of compelling, differentiated and commercially attractive solutions in response to identified client needs, requirements in response to Invitations to Tenders (ITT's). You will Identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. In addition, you will work with the Public Sector bid team to both create and maintain a comprehensive bid library of up to date content and client case studies and continually engage with the wider Teleperformance Transformation and Innovation (T&I) team and third party supplier base to maintain up to date insight and knowledge into the potential tools and solutions that Teleperformance have access to. You will be required play a leading role in working with the Public Sector SVP of Business Development and the Client Services team to actively lead and support market engagement activities and engage directly with clients on service innovation and solutions support for new and existing services. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities Designing solutions comprising one or more of the following elements, voice and non-voice contact centre outsourcing, insight and customer analytics services, customer experience strategy Writing detailed and compliant solution content in response to ITT's and RFP's Participation on pre-tender market engagement activity Presenting solutions to clients both formally as part of a bid process and informally in discovery/consultative conversations and as part of market engagement activities Working with and advising our finance team to ensure solutions are properly costed/priced and costs are correctly captured in client financial models and templates. Working closely with our Work Force Management teams to ensure they accurately size and forecast /model the levels of resource required. Focus to include optimal productivity of service solution and ensuring maximum efficiency of solution. Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Working with the SVP of Business Development to pro-actively manage the Crown Commercial Service (CCS) Framework, and build and maintain relationships with the CCS stakeholder teams Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Confident presenter and public speaker Ensuring that current Government policy and compliance requirements are understood and are reflected in all solutions created Responsibility for ongoing market research and engagement with Government to understand future compliance requirements, e.g. Social Value strategy to undertake gap analysis and work with internal Teleperformance stakeholders and SMEs to ensure Teleperformance compliance with required Government policy, strategy and objectives Responsibility for undertaking research and understanding of Government procurement directives e.g. Outsourcing Playbook and how these directives will impact solution design and compliance Responsibility for actively supporting Public Sector growth strategy in the development and identification of potential new market opportunities and solutions / product design as a 'go to market' approach Support and develop PS market engagement and marketing strategy to develop Teleperformance Public Sector media profile and positioning as expert in the provision of PS contact centres and citizen experience Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally Solutions design Ability to identify client needs and requirements and design customer management solutions that address them Ability to identify opportunities for transformation through innovation, analytics and technology and to incorporate these into client proposals Ability to capture and document solution requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/RFP/BAFO) Knowledge of project management principles and how these apply to delivery of solution design Ensuring that all aspects of the solution influencing cost, price and margin are fully understood and incorporated into tender responses Technology Knowledge of customer management platforms & applications across voice and non-voice (digital) channels Knowledge of Contact Centre technology infrastructure Aware of and have used transformational tools applied to modern customer contact strategies Customer Management Knowledge of multi-channel customer management solutions - agent & non-agent based Knowledge of how to build customer contact operating models and design of Target Operating Models (in-house or out-sourced) Experience Experience of working on solution design and bids in a BPO contact centre outsourcing environment, specifically with experience of working on Public Sector bid responses Experience of non-voice (webchat, social media engagement etc.) as well as voice customer management operations Strong knowledge of multi-channel customer engagement technologies such as telephony, Social Media and webchat platforms Experience of working with data and customer insight to drive transformational improvements in customer experience Experience of undertaking due diligence analysis of customer provided data and insights to deliver a compliant solution to meet customer needs and to assess level of risk in solution design Excellent written and verbal communications skills with evidence of having authored and presented detailed proposals to clients A strong influencer, able to inspire and motivate clients and stakeholders to buy into innovative and ambitious customer experience management solutions A creative problem solver, able to look at a situation and generate imaginative but realistic and compliant solutions. Experience of working in a highly commercial environment, where you have been directly involved in pricing and P&L decisions in relation to client management and business case development Knowledge, skills and experience - we are looking for: Work Experience At least 5 years of experience in a similar role in an outsourcing environment, ideally working on Public Sector new business opportunities Competencies and Specific Skills Comprehensive computer skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Team player and able to work within close knit team environment Excellent reasoning & judgement Superior leadership skills Self-motivated and can motivate others Strategic and commercial thinker Superior facilitation & presentation skills Continuous improvement mindset About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook ..... click apply for full job details
Global Technology Solutions Ltd
Hampton, Cambridgeshire
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Nov 05, 2021
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Global Technology Solutions Ltd
Hampton, Cambridgeshire
We have a great opportunity for a fluent French and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or have a British Passport. The successful candidate will join a large team, working on a Help Desk offering IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent French and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic French and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Nov 05, 2021
We have a great opportunity for a fluent French and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or have a British Passport. The successful candidate will join a large team, working on a Help Desk offering IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent French and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic French and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
We have a great opportunity for a fluent French and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or have a British Passport. The successful candidate will join a large team, working on a Help Desk offering IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent French and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic French and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Nov 04, 2021
Contractor
We have a great opportunity for a fluent French and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or have a British Passport. The successful candidate will join a large team, working on a Help Desk offering IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent French and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic French and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
We're Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçta?. We're made up of over 79,000 passionate people, call over 1,300 stores home and operate in 8 countries. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in. Kingfisher has big ambitions to grow Ecommerce sales, and Digital Content is key to ensuring we grow as fast as possible. This new role is a fantastic opportunity to help shape the digital content strategy across Kingfisher, drive improvements to content and enable the Banners to increase organic traffic and on site conversion. Reporting to the Head of Digital Content as part of the Content Centre of Excellence, you will help establish the goals and standards for digital product content and the best practice required to meet them by collaborating closely with Banners and Group teams. You will understand the value of content and its role in SEO and customer needs and will inspire change to operational practices to increase value. You will establish a measurement and audit framework to supervise performance and support prioritisation of content improvement initiatives. Responsibilities include: Establish clear digital content standards for the Group using a data driven approach, work with the Banners to ensure content standard methodologies are defined, detailed, and followed. Work with the Banner and OEB Content Teams to ensure this is reviewed and maintained and remains relevant to changing market or customer trends. Establish a detailed understanding of the commercial value of content in terms of its ability to influence organic traffic and sales conversion and use to drive prioritisation of objectives and initiatives across the Group. Work with Banner and Group UX/Design teams to prioritise content A/B testing, ensuring the value of such testing is understood and that the results drive decision making. Develop and implement a content efficiency measurement framework that establishes KPIs for content, supervises content value and sales opportunity lost and looks externally to benchmark and assess vs the market. Build and establish a content audit process to establish areas of improvements (gaps vs standards and customer needs) and use to prioritise change. Develop ideas and lead the implementation of a content feedback process to utilise the in-house expertise of our colleagues as well as exploring user generated feedback from customers. Be an agent for change and where vital, a game-changer to drive operational efficiency of content definition, collection, enrichment, and creation so that Kingfisher improves its ROI in content. Understand how content varies based on customer needs and where each need arises in the customer journey and incorporate into standards and value definition Work with Group and Banner Content teams to ensure content is modularised where possible so that it can be automatically reused (mixed and matched) to meet customer needs. Experience and expertise across Digital data and content subject areas, including content strategy and project management. Be able to demonstrate delivery of: Operational and business change with shown time, efficiency, and cost benefits Content optimisation programmes designed to identify and maximise value Measurement frameworks to deliver critical metrics and insight A/B testing / test & learn methodologies Confirmed experience of delivery within an e-Commerce context, to drive traffic and conversion Experience of working in a multi-national group environment with shown success of building effective ways of working between central and local teams; aligning action plans and facilitating sharing of standard methodology across multiple remote teams Extensive experience of working in an agile, fast paced environment This is an exciting opportunity to join our global business. In return, we provide an inspirational working environment, a competitive benefits package and opportunities to stretch and grow your career. Interested? Great, apply now! #LI-TB1
Nov 04, 2021
Full time
We're Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçta?. We're made up of over 79,000 passionate people, call over 1,300 stores home and operate in 8 countries. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in. Kingfisher has big ambitions to grow Ecommerce sales, and Digital Content is key to ensuring we grow as fast as possible. This new role is a fantastic opportunity to help shape the digital content strategy across Kingfisher, drive improvements to content and enable the Banners to increase organic traffic and on site conversion. Reporting to the Head of Digital Content as part of the Content Centre of Excellence, you will help establish the goals and standards for digital product content and the best practice required to meet them by collaborating closely with Banners and Group teams. You will understand the value of content and its role in SEO and customer needs and will inspire change to operational practices to increase value. You will establish a measurement and audit framework to supervise performance and support prioritisation of content improvement initiatives. Responsibilities include: Establish clear digital content standards for the Group using a data driven approach, work with the Banners to ensure content standard methodologies are defined, detailed, and followed. Work with the Banner and OEB Content Teams to ensure this is reviewed and maintained and remains relevant to changing market or customer trends. Establish a detailed understanding of the commercial value of content in terms of its ability to influence organic traffic and sales conversion and use to drive prioritisation of objectives and initiatives across the Group. Work with Banner and Group UX/Design teams to prioritise content A/B testing, ensuring the value of such testing is understood and that the results drive decision making. Develop and implement a content efficiency measurement framework that establishes KPIs for content, supervises content value and sales opportunity lost and looks externally to benchmark and assess vs the market. Build and establish a content audit process to establish areas of improvements (gaps vs standards and customer needs) and use to prioritise change. Develop ideas and lead the implementation of a content feedback process to utilise the in-house expertise of our colleagues as well as exploring user generated feedback from customers. Be an agent for change and where vital, a game-changer to drive operational efficiency of content definition, collection, enrichment, and creation so that Kingfisher improves its ROI in content. Understand how content varies based on customer needs and where each need arises in the customer journey and incorporate into standards and value definition Work with Group and Banner Content teams to ensure content is modularised where possible so that it can be automatically reused (mixed and matched) to meet customer needs. Experience and expertise across Digital data and content subject areas, including content strategy and project management. Be able to demonstrate delivery of: Operational and business change with shown time, efficiency, and cost benefits Content optimisation programmes designed to identify and maximise value Measurement frameworks to deliver critical metrics and insight A/B testing / test & learn methodologies Confirmed experience of delivery within an e-Commerce context, to drive traffic and conversion Experience of working in a multi-national group environment with shown success of building effective ways of working between central and local teams; aligning action plans and facilitating sharing of standard methodology across multiple remote teams Extensive experience of working in an agile, fast paced environment This is an exciting opportunity to join our global business. In return, we provide an inspirational working environment, a competitive benefits package and opportunities to stretch and grow your career. Interested? Great, apply now! #LI-TB1
My Public Sector Client based in Telford City Centre is looking for 1st Line Support Analysts to fully support their key infrastructures. The role is paying £11.04 per hour. This role would be full time, and due to the nature of the role, the successful candidate must be flexible around working times due to various daytime shifts (07:00 - 18:30, Monday - Friday) and potential for a delayed end of shift. Overtime may be released according to business demand. The start date for this role is fixed at 25th October 2021. The role of a First Line Analyst involves taking emails, calls and chats from users, listening to and analysing the issues that users experience, and progressing the call accordingly. Whether that be through trying to fix the issue with the available fixes or assigning the case to the appropriate team for resolution. A key part of the role is ensuring information captured is relevant, detailed and concise due to potentially being progressed to other teams and viewed by anyone with access to the incident logging platform. The main responsibilities for the role include triaging and investigating, logging incidents and taking ownership of incidents from initial contact through to resolution. It is essential therefore that you maintain a professional attitude throughout the whole working day. Whilst the role will predominantly involve inbound calls, please be aware that outbound calls will also be required to resolve incidents efficiently. Excellent computer literacy skills are a must for this role and an understanding of the fundamentals of IT infrastructure, you should also have knowledge of the use of Windows 7, 8.1, 10 and also Microsoft office products (Outlook, Excel and Word). There is a Knowledge based system which is available to use, however any further knowledge within IT will be beneficial. Also essential is a strong customer service focus, as agents will speak to multiple people each day, therefore being able to adapt to each individuals needs is a key skill. Under the current circumstances around COVID-19, this role will initially involve working from home and applicants must have: - A reliable internet connection - A suitable working area and an environment where calls can be taken (i.e. noise considerations) - Good communication via multiple channels such as instant messages, telephone, email - Ability to work autonomously as well as part of a team If you feel you have proven and relevant experience and would be happy to be considered for this role, please send your CV through for consideration.
Oct 06, 2021
Full time
My Public Sector Client based in Telford City Centre is looking for 1st Line Support Analysts to fully support their key infrastructures. The role is paying £11.04 per hour. This role would be full time, and due to the nature of the role, the successful candidate must be flexible around working times due to various daytime shifts (07:00 - 18:30, Monday - Friday) and potential for a delayed end of shift. Overtime may be released according to business demand. The start date for this role is fixed at 25th October 2021. The role of a First Line Analyst involves taking emails, calls and chats from users, listening to and analysing the issues that users experience, and progressing the call accordingly. Whether that be through trying to fix the issue with the available fixes or assigning the case to the appropriate team for resolution. A key part of the role is ensuring information captured is relevant, detailed and concise due to potentially being progressed to other teams and viewed by anyone with access to the incident logging platform. The main responsibilities for the role include triaging and investigating, logging incidents and taking ownership of incidents from initial contact through to resolution. It is essential therefore that you maintain a professional attitude throughout the whole working day. Whilst the role will predominantly involve inbound calls, please be aware that outbound calls will also be required to resolve incidents efficiently. Excellent computer literacy skills are a must for this role and an understanding of the fundamentals of IT infrastructure, you should also have knowledge of the use of Windows 7, 8.1, 10 and also Microsoft office products (Outlook, Excel and Word). There is a Knowledge based system which is available to use, however any further knowledge within IT will be beneficial. Also essential is a strong customer service focus, as agents will speak to multiple people each day, therefore being able to adapt to each individuals needs is a key skill. Under the current circumstances around COVID-19, this role will initially involve working from home and applicants must have: - A reliable internet connection - A suitable working area and an environment where calls can be taken (i.e. noise considerations) - Good communication via multiple channels such as instant messages, telephone, email - Ability to work autonomously as well as part of a team If you feel you have proven and relevant experience and would be happy to be considered for this role, please send your CV through for consideration.
Parkdean Resorts
Newcastle Upon Tyne, Tyne And Wear
Our Central Support Office based in Gosforth and is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 67 holiday parks along with our award winning Contact Centre. This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objectives. Based near the centre of Newcastle upon Tyne, it has great transport links. • Responsible for reliable and consistent operation of Data and Voice services across the business, including but not limited to: o Service delivery of BAU activities as required to keep services 100% operational o Firewall, Switch and Communications equipment across the business. o Voice and unified communications equipment across the business. o Internet, LAN and WAN Services. o React to service affecting calls from the service desk to ensure services are fixed within agreed SLA's and to the satisfaction of our clients. o Monitor bandwidth utilisation and service uptime. o Ensure legacy services are ceased in a timely manner and with minimum service disruption. • Ensure formal As-Built documentation is up-to-date. Day-to-day maintenance of CMDB records covering PSTN, Data Lines, Equipment, Phone Numbers, Associated Services, Configuration Information. • Maintenance of UC platforms (in association with the UC Manager), including o Purchase and allocation of licences including extension, agent and user licences. o Purchase and allocation of handsets and other UC devices. o Purchase and allocation of lines, numbers and other physical infrastructure • Financial management of UC costs, query resolution, new-order confirmations. • Project activities allocated by the UC Manager...... click apply for full job details
Sep 26, 2020
Full time
Our Central Support Office based in Gosforth and is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 67 holiday parks along with our award winning Contact Centre. This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objectives. Based near the centre of Newcastle upon Tyne, it has great transport links. • Responsible for reliable and consistent operation of Data and Voice services across the business, including but not limited to: o Service delivery of BAU activities as required to keep services 100% operational o Firewall, Switch and Communications equipment across the business. o Voice and unified communications equipment across the business. o Internet, LAN and WAN Services. o React to service affecting calls from the service desk to ensure services are fixed within agreed SLA's and to the satisfaction of our clients. o Monitor bandwidth utilisation and service uptime. o Ensure legacy services are ceased in a timely manner and with minimum service disruption. • Ensure formal As-Built documentation is up-to-date. Day-to-day maintenance of CMDB records covering PSTN, Data Lines, Equipment, Phone Numbers, Associated Services, Configuration Information. • Maintenance of UC platforms (in association with the UC Manager), including o Purchase and allocation of licences including extension, agent and user licences. o Purchase and allocation of handsets and other UC devices. o Purchase and allocation of lines, numbers and other physical infrastructure • Financial management of UC costs, query resolution, new-order confirmations. • Project activities allocated by the UC Manager...... click apply for full job details
Based just 15 minutes from Exeter town centre. Parkdean Resorts Entertainment and Health and Safety teams. Loud and vibrant, this central hub boasts passion and drive and welcomes our 67 Holiday Parks from all across the country to visit. • Responsible for reliable and consistent operation of Data and Voice services across the business, including but not limited to: o Service delivery of BAU activities as required to keep services 100% operational o Firewall, Switch and Communications equipment across the business. o Voice and unified communications equipment across the business. o Internet, LAN and WAN Services. o React to service affecting calls from the service desk to ensure services are fixed within agreed SLA's and to the satisfaction of our clients. o Monitor bandwidth utilisation and service uptime. o Ensure legacy services are ceased in a timely manner and with minimum service disruption. • Ensure formal As-Built documentation is up-to-date. Day-to-day maintenance of CMDB records covering PSTN, Data Lines, Equipment, Phone Numbers, Associated Services, Configuration Information. • Maintenance of UC platforms (in association with the UC Manager), including o Purchase and allocation of licences including extension, agent and user licences. o Purchase and allocation of handsets and other UC devices. o Purchase and allocation of lines, numbers and other physical infrastructure • Financial management of UC costs, query resolution, new-order confirmations. • Project activities allocated by the UC Manager...... click apply for full job details
Sep 26, 2020
Full time
Based just 15 minutes from Exeter town centre. Parkdean Resorts Entertainment and Health and Safety teams. Loud and vibrant, this central hub boasts passion and drive and welcomes our 67 Holiday Parks from all across the country to visit. • Responsible for reliable and consistent operation of Data and Voice services across the business, including but not limited to: o Service delivery of BAU activities as required to keep services 100% operational o Firewall, Switch and Communications equipment across the business. o Voice and unified communications equipment across the business. o Internet, LAN and WAN Services. o React to service affecting calls from the service desk to ensure services are fixed within agreed SLA's and to the satisfaction of our clients. o Monitor bandwidth utilisation and service uptime. o Ensure legacy services are ceased in a timely manner and with minimum service disruption. • Ensure formal As-Built documentation is up-to-date. Day-to-day maintenance of CMDB records covering PSTN, Data Lines, Equipment, Phone Numbers, Associated Services, Configuration Information. • Maintenance of UC platforms (in association with the UC Manager), including o Purchase and allocation of licences including extension, agent and user licences. o Purchase and allocation of handsets and other UC devices. o Purchase and allocation of lines, numbers and other physical infrastructure • Financial management of UC costs, query resolution, new-order confirmations. • Project activities allocated by the UC Manager...... click apply for full job details
French Speaking Executives – Belfast City Centre
In partnership with its client and due to their continued success is currently seeking a French Speaker for a successful and progressive company based in Belfast City Centre.
Job Responsibilities for French Speaking Executives
Identify and communicate decision makers in the market Lead generation within the business, qualifying leads Research and gather business intelligence Following up as part of closing the sale
Requirements for French Speaking Executives
We are looking for Fluent French speaker
Excellent communication skills
Good organisational skills Strong, demonstrable sales aptitude or a willingness to learn
Ideally previous sales experience working within a sales environment or if you have previous customer service experience but fancy a go at sales and you have the right attitude.
Proficient in Microsoft office products
If you feel you have the above experience send me across your CV and in return our client are
offering a highly competitive basic
Salary of £20,000 pa with uncapped OTE of £32,000+ pa + Benefits
This is a permanent position and our client will cover for relocation costs.
This is a Monday – Friday role
This is a fantastic opportunity to work for a successful, growing company with a lot of career opportunities and progression
All applications will be treated with the strictest of confidence
CPL Contact:To apply or for further information please contact Arlene Hawthorne on (Apply online only) or e-mail with your updated CV through the link below
Keywords: French Speakers, Multi Lingual jobs, Belfast City Jobs, French, Sales, Customer Services, Call Centre, jobs, opportunity, Arlene Jobs
Oct 29, 2018
French Speaking Executives – Belfast City Centre
In partnership with its client and due to their continued success is currently seeking a French Speaker for a successful and progressive company based in Belfast City Centre.
Job Responsibilities for French Speaking Executives
Identify and communicate decision makers in the market Lead generation within the business, qualifying leads Research and gather business intelligence Following up as part of closing the sale
Requirements for French Speaking Executives
We are looking for Fluent French speaker
Excellent communication skills
Good organisational skills Strong, demonstrable sales aptitude or a willingness to learn
Ideally previous sales experience working within a sales environment or if you have previous customer service experience but fancy a go at sales and you have the right attitude.
Proficient in Microsoft office products
If you feel you have the above experience send me across your CV and in return our client are
offering a highly competitive basic
Salary of £20,000 pa with uncapped OTE of £32,000+ pa + Benefits
This is a permanent position and our client will cover for relocation costs.
This is a Monday – Friday role
This is a fantastic opportunity to work for a successful, growing company with a lot of career opportunities and progression
All applications will be treated with the strictest of confidence
CPL Contact:To apply or for further information please contact Arlene Hawthorne on (Apply online only) or e-mail with your updated CV through the link below
Keywords: French Speakers, Multi Lingual jobs, Belfast City Jobs, French, Sales, Customer Services, Call Centre, jobs, opportunity, Arlene Jobs
Dutch Lead Generation Agents £30k – Belfast City Centre
In partnership with its client and due to their continued success is currently seeking Urgently 2 Dutch Speakers for a successful and progressive company based in Belfast City Centre.
Job Responsibilities for Dutch Lead Generation Agent
Identify and communicate decision makers in the market Lead generation within the business, qualifying leads Research and gather business intelligence Following up as part of closing the sale
Requirements for Dutch Lead Generation Agent
Excellent communication skills Good organisational skills
Strong, demonstrable sales aptitude or a willingness to learn
Ideally 1-3 years experience of working within a sales environment although a candidate with the right attitude will also be considered
Proficient in Microsoft office products
If you feel you have the above experience send me across your CV and in return our client are offering a highly competitive basic Salary of £20,000 pa with uncapped OTE of £30,000 + pa + Benefits
This is a permanent position and our client will cover for relocation costs.
This is a Monday – Friday role 7.30am – 4.30pm
This is a fantastic opportunity to work for a successful, growing company with a lot of career opportunities and progression.
All applications will be treated with the strictest of confidence
CPL Contact:
To apply or for further information please contact Arlene Hawthorne on (Apply online only) or e-mail with your updated CV through the link below
Keywords: German Speakers, Multi Lingual jobs, Belfast City Jobs, German, Sales, Customer Services, Call Centre, jobs, opportunity, Arlene Jobs
Oct 29, 2018
Dutch Lead Generation Agents £30k – Belfast City Centre
In partnership with its client and due to their continued success is currently seeking Urgently 2 Dutch Speakers for a successful and progressive company based in Belfast City Centre.
Job Responsibilities for Dutch Lead Generation Agent
Identify and communicate decision makers in the market Lead generation within the business, qualifying leads Research and gather business intelligence Following up as part of closing the sale
Requirements for Dutch Lead Generation Agent
Excellent communication skills Good organisational skills
Strong, demonstrable sales aptitude or a willingness to learn
Ideally 1-3 years experience of working within a sales environment although a candidate with the right attitude will also be considered
Proficient in Microsoft office products
If you feel you have the above experience send me across your CV and in return our client are offering a highly competitive basic Salary of £20,000 pa with uncapped OTE of £30,000 + pa + Benefits
This is a permanent position and our client will cover for relocation costs.
This is a Monday – Friday role 7.30am – 4.30pm
This is a fantastic opportunity to work for a successful, growing company with a lot of career opportunities and progression.
All applications will be treated with the strictest of confidence
CPL Contact:
To apply or for further information please contact Arlene Hawthorne on (Apply online only) or e-mail with your updated CV through the link below
Keywords: German Speakers, Multi Lingual jobs, Belfast City Jobs, German, Sales, Customer Services, Call Centre, jobs, opportunity, Arlene Jobs
AUTOTECH Experts is a private training and technical assistance provider based in East Sussex, we offer IMI Accreditations for classroom based and online training for automotive workshops. Also we supply Technical Assistance Services from our call centre to help and assist the technician to save time and increasing the profitability of their workshops.
We are now looking to build relationships with independent Sales Agents throughout the UK who can prospect for new customers, and use their existing contacts to acquire new business on a commission only basis, or Sales Representative car parts.
You have:
Extensive experience in selling automotive technical training programs in the UK or quality car parts/ components (brake pads, blades, injectors, pumps, batteries, bulbs, etc.) and all the essential car maintenance essentials (engine oil, car fluids, etc.)
Well established contacts with buyers and decision makers in the sector (Automotive Aftermarket)
We would like you to:
Deal with all the customers relating issues and provide excellent on site customer service
Successfully acquire new customers and implement Autotech Experts in garages, workshops for tomorrow’s vehicle technician.
Optimise sales potential: Expand customer acquisition, product/service sales, and up-selling/cross-selling additional products and services
Background in Automotive Industry
If you are interested in the job, you can contact us. E-mail: s.albizua@remaned.es
www.autotechexperts.co.uk
Aug 21, 2017
Full time
AUTOTECH Experts is a private training and technical assistance provider based in East Sussex, we offer IMI Accreditations for classroom based and online training for automotive workshops. Also we supply Technical Assistance Services from our call centre to help and assist the technician to save time and increasing the profitability of their workshops.
We are now looking to build relationships with independent Sales Agents throughout the UK who can prospect for new customers, and use their existing contacts to acquire new business on a commission only basis, or Sales Representative car parts.
You have:
Extensive experience in selling automotive technical training programs in the UK or quality car parts/ components (brake pads, blades, injectors, pumps, batteries, bulbs, etc.) and all the essential car maintenance essentials (engine oil, car fluids, etc.)
Well established contacts with buyers and decision makers in the sector (Automotive Aftermarket)
We would like you to:
Deal with all the customers relating issues and provide excellent on site customer service
Successfully acquire new customers and implement Autotech Experts in garages, workshops for tomorrow’s vehicle technician.
Optimise sales potential: Expand customer acquisition, product/service sales, and up-selling/cross-selling additional products and services
Background in Automotive Industry
If you are interested in the job, you can contact us. E-mail: s.albizua@remaned.es
www.autotechexperts.co.uk