Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Our Global manufacturing client are urgently seeking a Global IT Service Desk Team Leader to join their team on a permanent basis. As the Global IT Service Desk Team Leader, you will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests and incidents are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations. Key responsibilities of a Global IT Service Desk Team Leader: Controlling scheduling and workload through the management of the team's ticketing queue Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the team. Acting as the Major Incident Manager as and when needed to support the IT function and the wider business. Mentoring, coaching, management support and development including appraisals, evaluations and reporting of individual performance targets for their direct reports, plus oversight of their direct reports Performance monitoring, setting and reporting of the teams' KPIs, targets and goals to Senior Management and the wider company Ensure collaboration with all service desk managers and team leaders to ensure 1 global process Understanding and managing the technical abilities of the team and ensuring all technical fixes being carried out are of the highest quality Experience and skills required as the Global IT Service Desk Team Leader: Team Leader experience in a Service Desk or similar environment with a proven track record to identify process improvements and initiate change ITIL Qualification (desirable) Experience with ticketing frameworks Solutions driven, confident and friendly approach when dealing with customers Ability to work under pressure in a fast-paced dynamic environment, setting the behaviours and acting as an example to the team
Apr 28, 2024
Full time
Our Global manufacturing client are urgently seeking a Global IT Service Desk Team Leader to join their team on a permanent basis. As the Global IT Service Desk Team Leader, you will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests and incidents are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations. Key responsibilities of a Global IT Service Desk Team Leader: Controlling scheduling and workload through the management of the team's ticketing queue Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the team. Acting as the Major Incident Manager as and when needed to support the IT function and the wider business. Mentoring, coaching, management support and development including appraisals, evaluations and reporting of individual performance targets for their direct reports, plus oversight of their direct reports Performance monitoring, setting and reporting of the teams' KPIs, targets and goals to Senior Management and the wider company Ensure collaboration with all service desk managers and team leaders to ensure 1 global process Understanding and managing the technical abilities of the team and ensuring all technical fixes being carried out are of the highest quality Experience and skills required as the Global IT Service Desk Team Leader: Team Leader experience in a Service Desk or similar environment with a proven track record to identify process improvements and initiate change ITIL Qualification (desirable) Experience with ticketing frameworks Solutions driven, confident and friendly approach when dealing with customers Ability to work under pressure in a fast-paced dynamic environment, setting the behaviours and acting as an example to the team
The Team The Digital Merchandising Product team is enabling companies to optimize their business metrics by personalizing and curating search and discovery experiences mapped to the shopper journey. This new team will develop a solution dedicated to Algolia's main vertical: Digital Commerce. We have ambitious goals ahead of us, including building several new products on top of Algolia existing APIs and capabilities. We will solve the problems companies are facing when they adopt a Composable Commerce architecture, by allowing Business users to leverage a set of tools (AI models, rules-engine, analytics, and more) in a unified programmable interface. The Opportunity As a member of the Digital Merchandising team: You will have a direct impact on Algolia's user adoption and revenue stream You will play a pivotal role in architecting and implementing new products, that will play a central role for the future of Algolia You will be in the driver seat to innovate in the multi-billion dollar market eCommerce industry Your role will consist of: Be a key contributor to the design, development, and operation of the Merchandising services at scale Be responsible for the quality, reliability and availability of the system Work with other teams to build features and resolve high impact issues You might be a fit if you have: Experience building and working with APIs at scale preferably in Golang Rigor in high code quality, automated testing, and other engineering best practices Good spoken and written English skills Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $200-500M ARR range, high growth, lots of change and building internal infrastructure). Nice to have: Experience in Rails, C++ Fullstack experience Experience working with large datasets and high traffic Experience in Site Reliability Engineering Experience in Kubernetes based deployments We're looking for someone who can live our values: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment TRUST - Willingness to trust our co-workers and to take ownership CARE - Genuine care about other team members, our clients and the decisions we make in the company. CANDOR - Ability to receive and give constructive feedback. HUMILITY- Aptitude for learning from others, putting ego aside. Remote Strategy Algolia's workplace strategy, Hybrid Remote, is designed to harness the power of the opportunities that remote work offers both employees and the company, while also providing an engaging in-office experience for the times when an employee is in an office. Our workplace approach reflects the belief that an employee's impact, contribution, and output are more important than their physical location. The candidate will be able to choose if, and when, they come into an office on a regular basis. There will be times when our people are asked to come into an office for "moments that matter:" activities like critical planning meetings and team social gatherings. Beyond those events, 80% of our workforce may choose the location from where they work in the country in which they were hired. We have physical offices in San Francisco, NYC, Atlanta, Paris, London, Bucharest, and we will be opening a small office in Austin soon. About us Algolia is a fast growing company that helps users deliver intuitive search and discovery experiences on their websites and mobile apps. We provide APIs used by thousands of customers in more than 100 countries. Today, Algolia powers 1.5 Trillion searches a year - that's 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined! Millions of developers around the world use Algolia to unleash the power of search across their digital properties. They use Algolia because we are API-first. We unlock incredible flexibility. We build blazing fast speed into our APIs. We do this because we know developers want to build cool things and innovate. Under Armour, Lacoste, Birchbox, Stripe, Slack, Medium, Zendesk and 10,000+ other companies use Algolia to build not just great search, but search that converts at higher rates because of the relevancy. We help their customers find the right goods, offers, and content really quickly. So quickly, in fact, that they don't go anywhere else. Algolia helps businesses build and optimize the search and discovery experience resulting in significantly enhanced online engagement, increased conversion rates and enriched lifetime value that generates profitable growth. Today, Algolia powers 1.5 Trillion searches a year - that's 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined. Our amazing technology is used by one in eight online users. Founded in 2012, we're backed by $184M in funding from Accel Partners, Alven, DAG Ventures, Founders Circle, Owl Rock Capital, Point Nine Capital, SaaStr Fund, Salesforce Ventures, Storm Ventures and World Innovation Lab. The team is headquartered in San Francisco with offices in Paris, London, Tokyo, New York, and Atlanta. To learn more, visit .
Apr 28, 2024
Full time
The Team The Digital Merchandising Product team is enabling companies to optimize their business metrics by personalizing and curating search and discovery experiences mapped to the shopper journey. This new team will develop a solution dedicated to Algolia's main vertical: Digital Commerce. We have ambitious goals ahead of us, including building several new products on top of Algolia existing APIs and capabilities. We will solve the problems companies are facing when they adopt a Composable Commerce architecture, by allowing Business users to leverage a set of tools (AI models, rules-engine, analytics, and more) in a unified programmable interface. The Opportunity As a member of the Digital Merchandising team: You will have a direct impact on Algolia's user adoption and revenue stream You will play a pivotal role in architecting and implementing new products, that will play a central role for the future of Algolia You will be in the driver seat to innovate in the multi-billion dollar market eCommerce industry Your role will consist of: Be a key contributor to the design, development, and operation of the Merchandising services at scale Be responsible for the quality, reliability and availability of the system Work with other teams to build features and resolve high impact issues You might be a fit if you have: Experience building and working with APIs at scale preferably in Golang Rigor in high code quality, automated testing, and other engineering best practices Good spoken and written English skills Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $200-500M ARR range, high growth, lots of change and building internal infrastructure). Nice to have: Experience in Rails, C++ Fullstack experience Experience working with large datasets and high traffic Experience in Site Reliability Engineering Experience in Kubernetes based deployments We're looking for someone who can live our values: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment TRUST - Willingness to trust our co-workers and to take ownership CARE - Genuine care about other team members, our clients and the decisions we make in the company. CANDOR - Ability to receive and give constructive feedback. HUMILITY- Aptitude for learning from others, putting ego aside. Remote Strategy Algolia's workplace strategy, Hybrid Remote, is designed to harness the power of the opportunities that remote work offers both employees and the company, while also providing an engaging in-office experience for the times when an employee is in an office. Our workplace approach reflects the belief that an employee's impact, contribution, and output are more important than their physical location. The candidate will be able to choose if, and when, they come into an office on a regular basis. There will be times when our people are asked to come into an office for "moments that matter:" activities like critical planning meetings and team social gatherings. Beyond those events, 80% of our workforce may choose the location from where they work in the country in which they were hired. We have physical offices in San Francisco, NYC, Atlanta, Paris, London, Bucharest, and we will be opening a small office in Austin soon. About us Algolia is a fast growing company that helps users deliver intuitive search and discovery experiences on their websites and mobile apps. We provide APIs used by thousands of customers in more than 100 countries. Today, Algolia powers 1.5 Trillion searches a year - that's 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined! Millions of developers around the world use Algolia to unleash the power of search across their digital properties. They use Algolia because we are API-first. We unlock incredible flexibility. We build blazing fast speed into our APIs. We do this because we know developers want to build cool things and innovate. Under Armour, Lacoste, Birchbox, Stripe, Slack, Medium, Zendesk and 10,000+ other companies use Algolia to build not just great search, but search that converts at higher rates because of the relevancy. We help their customers find the right goods, offers, and content really quickly. So quickly, in fact, that they don't go anywhere else. Algolia helps businesses build and optimize the search and discovery experience resulting in significantly enhanced online engagement, increased conversion rates and enriched lifetime value that generates profitable growth. Today, Algolia powers 1.5 Trillion searches a year - that's 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined. Our amazing technology is used by one in eight online users. Founded in 2012, we're backed by $184M in funding from Accel Partners, Alven, DAG Ventures, Founders Circle, Owl Rock Capital, Point Nine Capital, SaaStr Fund, Salesforce Ventures, Storm Ventures and World Innovation Lab. The team is headquartered in San Francisco with offices in Paris, London, Tokyo, New York, and Atlanta. To learn more, visit .
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Apr 28, 2024
Full time
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Head of IT and Security Operations London or Hull The Head of IT & Security Operations will lead GlobalData's cybersecurity programs and IT operations. Reporting to the CFO, this leadership role will have global responsibility for Information Security (dedicated team) and internal IT (helpdesk, infrastructure and third party management). Responsibilities: - Supportive & senior level adviser and sounding board for ideas to the CFO - Assist the CFO in running the IT & Security functions and in managing roadmap, activities & deliverables within the teams - Provide strategic thought leadership, informing priorities, building implementation plans and monitoring effective execution - Work with different departments to reduce risk, manage policies & controls, and ensure cybersecurity stays on the organizational radar. - Help and support the Senior Leadership Team with technology solutions to improve productivity and effectiveness across the business - Build strong partner relationships with key vendors and provide robust vendor management oversight, ensuring we drive maximum value from 3rd party relationships and investments - Drive and implement process change and continuous improvement in both IT & Security - Conduct technology horizon scanning to ensure that the business takes advantage of relevant new opportunities - Manage the IT & Security budget, identifying opportunities to optimize costs year on year - Support M&A activities, ensuring that acquired businesses are integrated into GlobalData's IT & Security stack - Lead cybersecurity incident response in conjunction with our external cyber security partners Skills & requirements: - The ideal candidate will have a background and experience in Technology management, including run operations, project execution and continuous improvement within a collaborative, fast-moving environment - Collaborative approach, ability to respond to requirements of the GlobalData team and ability to demonstrate credibility and empathy to evolving risk back drop and business needs. - Advanced written, numerical and presentation skills. - Demonstrable experience in managing information security operations and incident response activities - Significant, demonstrable experience and expertise in one or more of the following: network and systems security, Windows systems administration, Cybersecurity, IT Helpdesk optimization, Public Cloud operations - Demonstrable experience of providing leadership, motivation, challenge, and oversight to an technical team - Demonstrable experience of defining and embedding a culture of highly visible, responsive, and effective service provision within a team - Ability to build trusted relationships with stakeholders at all levels, and effective collaborations with other teams - Ability to plan, prioritize, and manage resources within a collaborative team-based environment, including rapid response to incidents, threats, and new technologies - Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives - High level of personal integrity, as well as the ability to handle confidential matters, show an appropriate level of judgment and maturity
Apr 28, 2024
Full time
Head of IT and Security Operations London or Hull The Head of IT & Security Operations will lead GlobalData's cybersecurity programs and IT operations. Reporting to the CFO, this leadership role will have global responsibility for Information Security (dedicated team) and internal IT (helpdesk, infrastructure and third party management). Responsibilities: - Supportive & senior level adviser and sounding board for ideas to the CFO - Assist the CFO in running the IT & Security functions and in managing roadmap, activities & deliverables within the teams - Provide strategic thought leadership, informing priorities, building implementation plans and monitoring effective execution - Work with different departments to reduce risk, manage policies & controls, and ensure cybersecurity stays on the organizational radar. - Help and support the Senior Leadership Team with technology solutions to improve productivity and effectiveness across the business - Build strong partner relationships with key vendors and provide robust vendor management oversight, ensuring we drive maximum value from 3rd party relationships and investments - Drive and implement process change and continuous improvement in both IT & Security - Conduct technology horizon scanning to ensure that the business takes advantage of relevant new opportunities - Manage the IT & Security budget, identifying opportunities to optimize costs year on year - Support M&A activities, ensuring that acquired businesses are integrated into GlobalData's IT & Security stack - Lead cybersecurity incident response in conjunction with our external cyber security partners Skills & requirements: - The ideal candidate will have a background and experience in Technology management, including run operations, project execution and continuous improvement within a collaborative, fast-moving environment - Collaborative approach, ability to respond to requirements of the GlobalData team and ability to demonstrate credibility and empathy to evolving risk back drop and business needs. - Advanced written, numerical and presentation skills. - Demonstrable experience in managing information security operations and incident response activities - Significant, demonstrable experience and expertise in one or more of the following: network and systems security, Windows systems administration, Cybersecurity, IT Helpdesk optimization, Public Cloud operations - Demonstrable experience of providing leadership, motivation, challenge, and oversight to an technical team - Demonstrable experience of defining and embedding a culture of highly visible, responsive, and effective service provision within a team - Ability to build trusted relationships with stakeholders at all levels, and effective collaborations with other teams - Ability to plan, prioritize, and manage resources within a collaborative team-based environment, including rapid response to incidents, threats, and new technologies - Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives - High level of personal integrity, as well as the ability to handle confidential matters, show an appropriate level of judgment and maturity
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Apr 27, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Our client; a Specialist Insurer is looking for an experienced Digital Workplace Specialist to join their growing IT & Operations Function.You will work within the Workplace Services function, focusing on desktop solutions, remote working environments as well as working closely with Infrastructure services partners across Microsoft workplace technologies & implementations.You will be the bridge between internal stakeholders and partner MSPs, working within infrastructure frameworks, participating in troubleshooting performance & contractual problems as well as project management skills.You will have experience with the following: - Windows 10, Office 365, SharePoint, Exchange, OneDrive & Teams.- Managing external partners with a record of building, developing & managing service delivery & support teams. - Experience working with IT Vendors & MSPsInsurance experience is beneficial but not essential for this role.
Apr 27, 2024
Full time
Our client; a Specialist Insurer is looking for an experienced Digital Workplace Specialist to join their growing IT & Operations Function.You will work within the Workplace Services function, focusing on desktop solutions, remote working environments as well as working closely with Infrastructure services partners across Microsoft workplace technologies & implementations.You will be the bridge between internal stakeholders and partner MSPs, working within infrastructure frameworks, participating in troubleshooting performance & contractual problems as well as project management skills.You will have experience with the following: - Windows 10, Office 365, SharePoint, Exchange, OneDrive & Teams.- Managing external partners with a record of building, developing & managing service delivery & support teams. - Experience working with IT Vendors & MSPsInsurance experience is beneficial but not essential for this role.
IT Asset Team Leader - Hybrid, Glasgow Salary - Up to £48,000 plus bonus Head Resourcing is looking for an experienced IT Asset Team Leader to join a facilities management company in Glasgow. Revenues with this client have grown significantly to now over £2 billion as they work to provide services to some of the world's biggest clients. This is a hybrid role with working from the office near Glasgow 2-3 times per week. The IT Asset Team Leader will lead the Asset Team and hold responsibility for the daily management of software and technology-related hardware within the organisation together with associated asset cost management. This includes planning, monitoring, and recording software license and hardware assets to ensure compliance with supplier contracts. The individual will work alongside other IT & business leaders to develop and implement procedures for tracking company assets and costs to oversee quality control throughout their lifecycles. The IT Asset Team Leader will also assist in supporting procurement strategies as required to optimise technology spend across the organisation. PRINCIPAL TASKS AND RESPONSIBILITIES IT Asset Management Support the management and maintenance of technology-based contracts and IT Suppliers. Ongoing proactive financial/budget and operational management of Microsoft agreements and licenses including M365, server and client applications. Maintain and enhance processes, procedures and systems for tracking and analysing services, software, hardware, and equipment from requisition through retirement. Manage key local managed service providers, including regular supplier service & performance management. Stakeholder engagement and relationship building at all business levels. Account for the local IT assets utilising tools to manage all assets within the organisation and affiliated UK companies. Develop and coach as needed for use by department level staff to maintain inventory. Manage, record and track acquisition of assets from planning through deployment. Track entire life-cycle management for each asset in order to maintain warranty information, refresh date, and end of life data information. Update and develop written plans, policies, and procedures to document processes to support the asset management lifecycle. Conduct regular inventory audits and develop process and procedures to ensure accuracy. Develop and implement eWaste policies and procedures. IT Asset Procurement Management Proven ability to translate business requirements into manageable solutions. Strong analytical and problem-solving skills; resourceful and capable of working in the abstract, with the ability to understand multiple facets of complex technologies. Effective facilitator of technical / process decisions; comfortable with working through ambiguous initiatives to develop effective solutions. Excellent written, presentation, and verbal communication skills with experience communicating complex, technical concepts to all levels. Solid relationship management skills interacting horizontally and vertically across organisations. Ability to effectively prioritise and execute tasks in high-pressure environment. Exceptional customer service orientation. KEY RESULT AREAS IT asset deliveries (cost, quality, functionality, customer satisfaction). IT asset management methods, processes and governance. IT asset & procurement management and resource utilisation. IT asset team leadership and team member capability growth. SKILLS/EXPERIENCE Knowledge of evaluating, recommending and selecting managing technology partners. Experience of managing technology partners and their services / solutions. Working knowledge of the following technologies: cloud compute, collaboration, database, data protection, device management, network, comms & telephony, operating systems, storage and virtualisation. Experience in scoping, planning and managing complex and concurrent activities. Experience with business requirements gathering and analysis. Understanding of information processing principles and practices. ESSENTIAL CRITERIA SAM practitioner. Experience of working in a Microsoft 365 environment. Service Desk Call Logging Applications. End to end project lifecycle experience. Managing 3rd parties/ Suppliers. Strong concise communicator with the ability to convert technical instructions into manageable conversation. Pragmatic and flexible approach. Ability to work to tight time scales. DESIRABLE CRITERIA Project engagement and delivery lifecycle incl. discovery, initiation, RPI/RFP, MSA and SoW sign-off. Microsoft Azure cloud transformation & services awareness. Experience of green field deployments and in-place upgrade projects. Report preparation and delivery for Senior business roles e.g. Directors. ITIL. Practical experience of formal Change & Release Management Processes. Workshop facilitation. Experience in matrix-managing multi-disciplinary teams. If this role sounds of interest and you would like to have a confidential chat to find out more, please apply or send your CV to
Apr 27, 2024
Full time
IT Asset Team Leader - Hybrid, Glasgow Salary - Up to £48,000 plus bonus Head Resourcing is looking for an experienced IT Asset Team Leader to join a facilities management company in Glasgow. Revenues with this client have grown significantly to now over £2 billion as they work to provide services to some of the world's biggest clients. This is a hybrid role with working from the office near Glasgow 2-3 times per week. The IT Asset Team Leader will lead the Asset Team and hold responsibility for the daily management of software and technology-related hardware within the organisation together with associated asset cost management. This includes planning, monitoring, and recording software license and hardware assets to ensure compliance with supplier contracts. The individual will work alongside other IT & business leaders to develop and implement procedures for tracking company assets and costs to oversee quality control throughout their lifecycles. The IT Asset Team Leader will also assist in supporting procurement strategies as required to optimise technology spend across the organisation. PRINCIPAL TASKS AND RESPONSIBILITIES IT Asset Management Support the management and maintenance of technology-based contracts and IT Suppliers. Ongoing proactive financial/budget and operational management of Microsoft agreements and licenses including M365, server and client applications. Maintain and enhance processes, procedures and systems for tracking and analysing services, software, hardware, and equipment from requisition through retirement. Manage key local managed service providers, including regular supplier service & performance management. Stakeholder engagement and relationship building at all business levels. Account for the local IT assets utilising tools to manage all assets within the organisation and affiliated UK companies. Develop and coach as needed for use by department level staff to maintain inventory. Manage, record and track acquisition of assets from planning through deployment. Track entire life-cycle management for each asset in order to maintain warranty information, refresh date, and end of life data information. Update and develop written plans, policies, and procedures to document processes to support the asset management lifecycle. Conduct regular inventory audits and develop process and procedures to ensure accuracy. Develop and implement eWaste policies and procedures. IT Asset Procurement Management Proven ability to translate business requirements into manageable solutions. Strong analytical and problem-solving skills; resourceful and capable of working in the abstract, with the ability to understand multiple facets of complex technologies. Effective facilitator of technical / process decisions; comfortable with working through ambiguous initiatives to develop effective solutions. Excellent written, presentation, and verbal communication skills with experience communicating complex, technical concepts to all levels. Solid relationship management skills interacting horizontally and vertically across organisations. Ability to effectively prioritise and execute tasks in high-pressure environment. Exceptional customer service orientation. KEY RESULT AREAS IT asset deliveries (cost, quality, functionality, customer satisfaction). IT asset management methods, processes and governance. IT asset & procurement management and resource utilisation. IT asset team leadership and team member capability growth. SKILLS/EXPERIENCE Knowledge of evaluating, recommending and selecting managing technology partners. Experience of managing technology partners and their services / solutions. Working knowledge of the following technologies: cloud compute, collaboration, database, data protection, device management, network, comms & telephony, operating systems, storage and virtualisation. Experience in scoping, planning and managing complex and concurrent activities. Experience with business requirements gathering and analysis. Understanding of information processing principles and practices. ESSENTIAL CRITERIA SAM practitioner. Experience of working in a Microsoft 365 environment. Service Desk Call Logging Applications. End to end project lifecycle experience. Managing 3rd parties/ Suppliers. Strong concise communicator with the ability to convert technical instructions into manageable conversation. Pragmatic and flexible approach. Ability to work to tight time scales. DESIRABLE CRITERIA Project engagement and delivery lifecycle incl. discovery, initiation, RPI/RFP, MSA and SoW sign-off. Microsoft Azure cloud transformation & services awareness. Experience of green field deployments and in-place upgrade projects. Report preparation and delivery for Senior business roles e.g. Directors. ITIL. Practical experience of formal Change & Release Management Processes. Workshop facilitation. Experience in matrix-managing multi-disciplinary teams. If this role sounds of interest and you would like to have a confidential chat to find out more, please apply or send your CV to
CAD Technician (DV Clearance required) Remote - 6 months temporary role £55 per hour - PAYE on pay-roll only. 40 hours per week Mondays to Fridays Reed Recruitment (Southampton branch) are recruiting for a 6 month temporary CAD Technician for our client who is a world-leading design, engineering, and project management organisation. They connect people, technology and data to transform the world's infrastructure and energy systems. Their Project & Programme Services team deliver on some of the most prestigious construction projects across the world. This consultancy client helps their clients achieve genuine business benefits from their investments. They advise at senior levels on complex problems and take a hands-on role to ensure that their chosen solutions represent optimum value for money. If you are looking for a CAD Technician role with the drive and enthusiasm to embrace new challenges, here's an opportunity to play a key part in the further growth of one of the leading ground engineering groups in the world. The team have undertaken prestigious and notable work for several key Defence clients. Responsibilities: To provide Engineering drawings which are core to the business and will form part of essential reports, contract documentation and project tenders etc. To apply and adhere to published CAD standards for Ground Engineering. Must be flexible and adaptable regarding CAD task programmes with respect to both client and project requirements. Essential: Good working knowledge of Bentley Software's including MicroStation, OpenGround and ProjectWise. Working knowledge of Autodesk Software's including AutoCAD, Civil 3D and Navisworks. Be able to produce high quality output from CAD systems for use in contract documents and reports in a civil engineering environment. Experience working in a BIM environment. Attributes: Have the motivation to work effectively as a fully participating member of a busy nationwide CAD team within the business. Have the ability and desire to work on a diverse range of projects, good organisation skills, able to prioritise and manage tasks effectively. Be able to work with limited supervision. Be willing to learn new software. Ability to collaborate successfully within a project and team environment but also to work independently. Have the desire and confidence to create neat and accurate technical drawings. Be a team player with creativity, dedication, good communication skills and able to communicate well with senior engineering staff about project objectives and details. Good communication skills. Flexible and engaging with resilience, drive, and self-motivation. A self-reliant work ethic with sound time management skills. Desirable: HNC in Civil Engineering. A member of (or working towards) an appropriate professional body such as: Engineering Technician (EngTech) is desirable. Knowledge of Keyhole/HoleBase geotechnical software. Ability to produce models using Civil 3D.
Apr 27, 2024
Full time
CAD Technician (DV Clearance required) Remote - 6 months temporary role £55 per hour - PAYE on pay-roll only. 40 hours per week Mondays to Fridays Reed Recruitment (Southampton branch) are recruiting for a 6 month temporary CAD Technician for our client who is a world-leading design, engineering, and project management organisation. They connect people, technology and data to transform the world's infrastructure and energy systems. Their Project & Programme Services team deliver on some of the most prestigious construction projects across the world. This consultancy client helps their clients achieve genuine business benefits from their investments. They advise at senior levels on complex problems and take a hands-on role to ensure that their chosen solutions represent optimum value for money. If you are looking for a CAD Technician role with the drive and enthusiasm to embrace new challenges, here's an opportunity to play a key part in the further growth of one of the leading ground engineering groups in the world. The team have undertaken prestigious and notable work for several key Defence clients. Responsibilities: To provide Engineering drawings which are core to the business and will form part of essential reports, contract documentation and project tenders etc. To apply and adhere to published CAD standards for Ground Engineering. Must be flexible and adaptable regarding CAD task programmes with respect to both client and project requirements. Essential: Good working knowledge of Bentley Software's including MicroStation, OpenGround and ProjectWise. Working knowledge of Autodesk Software's including AutoCAD, Civil 3D and Navisworks. Be able to produce high quality output from CAD systems for use in contract documents and reports in a civil engineering environment. Experience working in a BIM environment. Attributes: Have the motivation to work effectively as a fully participating member of a busy nationwide CAD team within the business. Have the ability and desire to work on a diverse range of projects, good organisation skills, able to prioritise and manage tasks effectively. Be able to work with limited supervision. Be willing to learn new software. Ability to collaborate successfully within a project and team environment but also to work independently. Have the desire and confidence to create neat and accurate technical drawings. Be a team player with creativity, dedication, good communication skills and able to communicate well with senior engineering staff about project objectives and details. Good communication skills. Flexible and engaging with resilience, drive, and self-motivation. A self-reliant work ethic with sound time management skills. Desirable: HNC in Civil Engineering. A member of (or working towards) an appropriate professional body such as: Engineering Technician (EngTech) is desirable. Knowledge of Keyhole/HoleBase geotechnical software. Ability to produce models using Civil 3D.
GMP Recruitment are proud to be partnered with a vastly successful manufacturing company located in Tewkesbury. We are recruiting on their behalf for a Senior IT Technician to join their team on a full time, permanent basis. Salary £35,000 working Monday - Friday. You will be required to travel to other depots to provide in-person support, and as such a full UK driving licence and access to a vehicle is a requirement of this role. Deputising for the IT Manager, you will deliver first-class technical support, supporting the Information and Communication Technology (ICT) requirements both at Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions. Senior IT Technician main duties: Co-ordination of systems, software and hardware The timely delivery of projects Fault finding and implementation of solutions Accurate and detailed reporting Ensuring compliance with applicable laws, codes of practice and regulations Maintenance and development of infrastructure Deputising for the IT Manager in their absence Supervision and mentorship of the IT Technician Senior IT Technician required skills and experience: You will be level 4/5 ICT, Business and Project Management qualified Able to demonstrate a minimum of two years relevant experienced and continued professional development. You will excel at fault finding with demonstrable experience in providing first and second line support for technical issues across network, printer, desktop & laptops Experience in overseeing and mentoring IT Technicians and liaising with third party ICT service and software providers. If the above role sounds perfect for you, or you require more information, please click apply to avoid missing out. GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.
Apr 26, 2024
Full time
GMP Recruitment are proud to be partnered with a vastly successful manufacturing company located in Tewkesbury. We are recruiting on their behalf for a Senior IT Technician to join their team on a full time, permanent basis. Salary £35,000 working Monday - Friday. You will be required to travel to other depots to provide in-person support, and as such a full UK driving licence and access to a vehicle is a requirement of this role. Deputising for the IT Manager, you will deliver first-class technical support, supporting the Information and Communication Technology (ICT) requirements both at Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions. Senior IT Technician main duties: Co-ordination of systems, software and hardware The timely delivery of projects Fault finding and implementation of solutions Accurate and detailed reporting Ensuring compliance with applicable laws, codes of practice and regulations Maintenance and development of infrastructure Deputising for the IT Manager in their absence Supervision and mentorship of the IT Technician Senior IT Technician required skills and experience: You will be level 4/5 ICT, Business and Project Management qualified Able to demonstrate a minimum of two years relevant experienced and continued professional development. You will excel at fault finding with demonstrable experience in providing first and second line support for technical issues across network, printer, desktop & laptops Experience in overseeing and mentoring IT Technicians and liaising with third party ICT service and software providers. If the above role sounds perfect for you, or you require more information, please click apply to avoid missing out. GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Apr 26, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
C++ Developer / Engineer (Linux TCP/IP C++) Cambridge / WFH to £70k Are you a C++ technologist looking for an opportunity to progress your career whilst working on complex and interesting systems with continual learning opportunities? You could be joining a market leading software house that's remote access product is used by hundreds of millions of users worldwide. As a C++ Developer you will join the team responsible for the responsible for creating the client desktop software that forms a key part of the core remote access technology. You'll have exposure across the full development lifecycle from requirements analysis through to design, development and testing with a focus on backend C++ services that require scalability, large amounts of data and must be security compliant. As a more senior member of the team you'll be working on the most challenging and cutting edge projects. Location / WFH: There's a friendly and supportive team environment, you'll be able to work from home most of the time, meeting up with colleagues in the Cambridge office once a month. About You: You have strong C++ development skills You have a good knowledge of Linux OS, ideally with cross platform experience (i.e. Linux and Windows) You have an understanding of networking technologies, protocols e.g. TCP/IP, UDP, multicast and security principles You're collaborative with clear, concise communication skills You have a relevant degree e.g. Computer Science It would be great to have some experience with Linux Kernel, Cryptography or Flutter mobile development, but you can upskill on the job What's in it for you: As a C++ Developer / Software Engineer you'll get: Salary to £70k WFH / remote working (1x day in Cambridge per month) Bonus Pension Private Medical Care Life Assurance Travel Insurance Subsidised gym membership and a range of other perks Apply now or call to find out more about this C++ Developer / Software Engineer opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Apr 26, 2024
Full time
C++ Developer / Engineer (Linux TCP/IP C++) Cambridge / WFH to £70k Are you a C++ technologist looking for an opportunity to progress your career whilst working on complex and interesting systems with continual learning opportunities? You could be joining a market leading software house that's remote access product is used by hundreds of millions of users worldwide. As a C++ Developer you will join the team responsible for the responsible for creating the client desktop software that forms a key part of the core remote access technology. You'll have exposure across the full development lifecycle from requirements analysis through to design, development and testing with a focus on backend C++ services that require scalability, large amounts of data and must be security compliant. As a more senior member of the team you'll be working on the most challenging and cutting edge projects. Location / WFH: There's a friendly and supportive team environment, you'll be able to work from home most of the time, meeting up with colleagues in the Cambridge office once a month. About You: You have strong C++ development skills You have a good knowledge of Linux OS, ideally with cross platform experience (i.e. Linux and Windows) You have an understanding of networking technologies, protocols e.g. TCP/IP, UDP, multicast and security principles You're collaborative with clear, concise communication skills You have a relevant degree e.g. Computer Science It would be great to have some experience with Linux Kernel, Cryptography or Flutter mobile development, but you can upskill on the job What's in it for you: As a C++ Developer / Software Engineer you'll get: Salary to £70k WFH / remote working (1x day in Cambridge per month) Bonus Pension Private Medical Care Life Assurance Travel Insurance Subsidised gym membership and a range of other perks Apply now or call to find out more about this C++ Developer / Software Engineer opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Java/Scala Developer - Perm up to £100k - Investment Banking - Trading Desk Insight An investment bank is looking to hire a Java/Scala developer to join their insights team to enhance and maintain applications that contribute to proprietary insights of system-supporting Trading desks As a Java developer, your focus will be to develop solutions and deliver functionalities to ensure the systems meet business needs and comply with regulatory requirements. The ideal candidate has experience coding in Java/Scala, not expecting an expert but needs to have an understanding of the principles/foundation of Scala. Salary: £80,00-£100,000 Hybrid Model: X3 per week in the City of London (Tuesday to Thursday) Requirements: Strong knowledge and demonstrable experience in Java Experience with SQL Server and Linux Must have a degree in Computer Science Must have experience in Financial Services (Ideally Banking) A strong passion/ambition to enhance their development skills with Scala Confident to communicate with IT and business staff across a range of seniority If you're interested in joining an Investment Bank that is providing an opportunity to allow this individual to upscale with skills within Scala and work with modern applications (built in-house). Please apply with an up-to-date to get a conversation rolling! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 26, 2024
Full time
Java/Scala Developer - Perm up to £100k - Investment Banking - Trading Desk Insight An investment bank is looking to hire a Java/Scala developer to join their insights team to enhance and maintain applications that contribute to proprietary insights of system-supporting Trading desks As a Java developer, your focus will be to develop solutions and deliver functionalities to ensure the systems meet business needs and comply with regulatory requirements. The ideal candidate has experience coding in Java/Scala, not expecting an expert but needs to have an understanding of the principles/foundation of Scala. Salary: £80,00-£100,000 Hybrid Model: X3 per week in the City of London (Tuesday to Thursday) Requirements: Strong knowledge and demonstrable experience in Java Experience with SQL Server and Linux Must have a degree in Computer Science Must have experience in Financial Services (Ideally Banking) A strong passion/ambition to enhance their development skills with Scala Confident to communicate with IT and business staff across a range of seniority If you're interested in joining an Investment Bank that is providing an opportunity to allow this individual to upscale with skills within Scala and work with modern applications (built in-house). Please apply with an up-to-date to get a conversation rolling! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Senior IT Operations Analyst / Technology Operations Analyst / IT Ops Analyst / 3rd line support / Citrix / Azure Disrupt Agency are currently recruiting for an experienced, (Senior) IT Operations Analyst to join this amazing UK based Charity. The IT department are seeking a talented individual with recent and/or relevant IT Operations experience to join this growing team that supports the overall IT Operations excellence including process improvement, simplification/operational efficiency and succession planning. This department will also be integral in supporting various digital transformation and/or IT related change projects. The Senior IT Operations Analyst will be joining at a critical time of IT / technology change and transformation, so we are looking for someone who will be able to work in a complex and fast moving environment/organisation. IT Operations landscape and core duties: The IT department, support 7000 users across 900 locations, comprising of a comprehensive IT infrastructure delivering several line-of-business systems which reach out to all staff. The Senior IT Operations Analyst is a hands-on, supervisory role within a small team, who are responsible for operational excellence across the organisation's IT Infrastructure. The infrastructure comprises physical & virtual servers, backup and disaster recovery solutions, and cloud services. The role is to assist with the support and maintenance of the infrastructure, ensuring that the services and underpinning processes are efficient, effective, and meet agreed service levels while also being mindful of the future in supporting the overall strategy and vision of the organisation and it's employees to deliver the amazing work they do each day. In addition, the role will provide technical expertise and support to a variety of IT projects. You will have input to and support the IT Operations Manager to develop and implement best practice and efficient workflows that are both cost effective for the organisation yet deliver the quality of services that are needed. This is a real opportunity to support and help the IT Operations Manager to shape the organisation's IT Operations Excellence! IT Operations Analyst background/experience: Essentially we are looking for that breadth of experience across IT covering Service and Support. We need applicants to have worked up to 3rd line technical support previously for a minimum of 12 months and also have experience with Citrix PVS and Azure. We don't require you to be an expert but you will have the curiosity, interest and solutions/practical based approach to figuring out challenges to find the answers/solutions. Working with an exceptional and senior team of IT professionals you will be supported, engaged and developed in this role. We are looking for driven and motivated applicants who can think ahead, plan and build robust structured workflows that solve challenges or problems when they arise. Calm, collected and thoughtful with a real and genuine interest in technology and the desire to continuously learn and develop. You will ideally have achieved a recognised academic qualification (Degree or equivalent ), professional training and/or be able to showcase the relevant practical expertise gained through working in a similar position previously. You will understand the challenges experienced within IT Operations and how to support and drive efficiency within the current IT operations workflows. ITIL Training and/or experience of working within an ITIL environment will also be nice to have but not essential. IT Operations IT Landscape overview Server based computing (VDI) Skills/Experience VDI Infrastructure knowledge(Citrix, Azure Virtual desktop) VMware • Active Directory Networking protocols such as TCP/IP, DNS, & WINS Cloud technology Azure
Apr 26, 2024
Full time
Senior IT Operations Analyst / Technology Operations Analyst / IT Ops Analyst / 3rd line support / Citrix / Azure Disrupt Agency are currently recruiting for an experienced, (Senior) IT Operations Analyst to join this amazing UK based Charity. The IT department are seeking a talented individual with recent and/or relevant IT Operations experience to join this growing team that supports the overall IT Operations excellence including process improvement, simplification/operational efficiency and succession planning. This department will also be integral in supporting various digital transformation and/or IT related change projects. The Senior IT Operations Analyst will be joining at a critical time of IT / technology change and transformation, so we are looking for someone who will be able to work in a complex and fast moving environment/organisation. IT Operations landscape and core duties: The IT department, support 7000 users across 900 locations, comprising of a comprehensive IT infrastructure delivering several line-of-business systems which reach out to all staff. The Senior IT Operations Analyst is a hands-on, supervisory role within a small team, who are responsible for operational excellence across the organisation's IT Infrastructure. The infrastructure comprises physical & virtual servers, backup and disaster recovery solutions, and cloud services. The role is to assist with the support and maintenance of the infrastructure, ensuring that the services and underpinning processes are efficient, effective, and meet agreed service levels while also being mindful of the future in supporting the overall strategy and vision of the organisation and it's employees to deliver the amazing work they do each day. In addition, the role will provide technical expertise and support to a variety of IT projects. You will have input to and support the IT Operations Manager to develop and implement best practice and efficient workflows that are both cost effective for the organisation yet deliver the quality of services that are needed. This is a real opportunity to support and help the IT Operations Manager to shape the organisation's IT Operations Excellence! IT Operations Analyst background/experience: Essentially we are looking for that breadth of experience across IT covering Service and Support. We need applicants to have worked up to 3rd line technical support previously for a minimum of 12 months and also have experience with Citrix PVS and Azure. We don't require you to be an expert but you will have the curiosity, interest and solutions/practical based approach to figuring out challenges to find the answers/solutions. Working with an exceptional and senior team of IT professionals you will be supported, engaged and developed in this role. We are looking for driven and motivated applicants who can think ahead, plan and build robust structured workflows that solve challenges or problems when they arise. Calm, collected and thoughtful with a real and genuine interest in technology and the desire to continuously learn and develop. You will ideally have achieved a recognised academic qualification (Degree or equivalent ), professional training and/or be able to showcase the relevant practical expertise gained through working in a similar position previously. You will understand the challenges experienced within IT Operations and how to support and drive efficiency within the current IT operations workflows. ITIL Training and/or experience of working within an ITIL environment will also be nice to have but not essential. IT Operations IT Landscape overview Server based computing (VDI) Skills/Experience VDI Infrastructure knowledge(Citrix, Azure Virtual desktop) VMware • Active Directory Networking protocols such as TCP/IP, DNS, & WINS Cloud technology Azure
Senior Technical Analyst, Infrastructure ServicesDeeside.Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team.AboutWith nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world.Job PurposeIn this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services.Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems.Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required.Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience.Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively.Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence.If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on
Apr 26, 2024
Full time
Senior Technical Analyst, Infrastructure ServicesDeeside.Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team.AboutWith nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world.Job PurposeIn this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services.Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems.Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required.Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience.Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively.Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence.If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on
DE MONTFORT UNIVERSITY LEICESTER
Leicester, Leicestershire
Faculty / Directorate De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience. The contribution of the Information Technology and Media Services (ITMS) directorate is essential in the delivery of the corporate strategy for the university to maintain the quality of its provision and its distinctiveness. Role The University is continuing to make a significant investment in its IT and media services provision to ensure the delivery of a consistent, high-quality IT and media services across the university. As part of this agenda, we are currently seeking an experienced, enthusiastic and self-motivated Service Desk Analyst to join our Service Desk team. While the key focus will be on the main duties and responsibilities, role holders will ensure that staff and students are at the heart of every service delivery. Ideal Candidate An exciting opportunity exists for an experienced Senior Service Desk Analyst to join a dynamic Service Desk team that is responsible for providing an excellent service supporting students and staff within the University. We are looking for someone with experience of providing telephony and face to face IT support to customers. Who leads by example and provides a first-class service in every interaction. You will have excellent team working, communication and organisational skills. With the ability to build effective relationships with customers at all levels. In addition, you must be a strong team player who can analyse and prioritise your own and the team's workload to meet challenging deadlines. You will be expected to be flexible and react quickly to changing priorities whilst maintaining a high level of customer service at all times. This role is part of the Service Desk management team and you will be involved in assisting in the development of the Service Desk team and the service that it provides. In addition to Service Desk activities, you would act as a deputy for the Service Desk Team Leader and represent the Service Desk when appropriate. Please note this role is a 12 month fixed term contract.
Apr 26, 2024
Full time
Faculty / Directorate De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience. The contribution of the Information Technology and Media Services (ITMS) directorate is essential in the delivery of the corporate strategy for the university to maintain the quality of its provision and its distinctiveness. Role The University is continuing to make a significant investment in its IT and media services provision to ensure the delivery of a consistent, high-quality IT and media services across the university. As part of this agenda, we are currently seeking an experienced, enthusiastic and self-motivated Service Desk Analyst to join our Service Desk team. While the key focus will be on the main duties and responsibilities, role holders will ensure that staff and students are at the heart of every service delivery. Ideal Candidate An exciting opportunity exists for an experienced Senior Service Desk Analyst to join a dynamic Service Desk team that is responsible for providing an excellent service supporting students and staff within the University. We are looking for someone with experience of providing telephony and face to face IT support to customers. Who leads by example and provides a first-class service in every interaction. You will have excellent team working, communication and organisational skills. With the ability to build effective relationships with customers at all levels. In addition, you must be a strong team player who can analyse and prioritise your own and the team's workload to meet challenging deadlines. You will be expected to be flexible and react quickly to changing priorities whilst maintaining a high level of customer service at all times. This role is part of the Service Desk management team and you will be involved in assisting in the development of the Service Desk team and the service that it provides. In addition to Service Desk activities, you would act as a deputy for the Service Desk Team Leader and represent the Service Desk when appropriate. Please note this role is a 12 month fixed term contract.
We are heading up a recruitment drive on behalf of a leading IT consultancy that require a XXX to join their team on a major government project that is based remotely. VMWare Server Administrator 6 months (Likely to extend) Mandated PAYE Only Telford - 4 days on site minimum One stage interview on site We are currently looking for a VMWare/Server Administrator with a proven track record in managing and implementing complex IT solutions. The ideal candidate will have extensive experience in MS Windows Server, VMware vSphere (ESXi and vCentre), NSX-T, VMware Cloud Director, Horizon View 8, VDI, Physical and Virtual infrastructure, FC-SAN, Windows Server AD/DS, DNS, DHCP, Remote Desktop Services (RDS), VMware NSX Advanced Load Balancer, a full understanding of PKI and relevant infrastructure, LAN/WAN technologies, Patch management, Linux distros such as Ubuntu, RHEL, third-line support, broad understanding of IT CyberSecurity, Change Control, PowerShell, and Bash Scripting. Responsibilities: Design, deploy, and maintain Microsoft Windows Server environments to ensure optimal performance and reliability. Manage VMware vSphere infrastructure, including vSphere/ESXi, vCenter, NSX-T, and VMware Cloud Director. Implement and support Horizon View 8 and VDI solutions to meet the business requirements. Oversee both physical and virtual infrastructure components, ensuring seamless integration and efficient operation. Administer FC-SAN environments, optimising storage solutions for performance and scalability. Maintain and enhance Windows Server Active Directory (AD) and Domain Services (DS) for seamless user authentication and access control. Manage DNS and DHCP services to ensure network stability and efficient IP address management. Implement and support Remote Desktop Services (RDS) to facilitate secure remote access for end-users. Configure and maintain VMware NSX Advanced Load Balancer services for optimal application delivery and load balancing. Demonstrate a full understanding of Public Key Infrastructure (PKI) and relevant infrastructure to ensure secure communication. Expertise in LAN/WAN technologies, ensuring a robust and reliable network infrastructure. Implement and oversee patch management processes to maintain system security and compliance. Provide third-line support for escalated technical issues, collaborating with other teams to ensure timely resolutions. Apply a broad understanding of IT Cybersecurity principles to identify and mitigate potential security threats proactively. Enforce Change Control procedures to manage and document changes in the IT environment. Develop and maintain PowerShell and Bash scripts to automate routine tasks and streamline system management processes. Proven experience as an IT contractor in a senior role, with a focus on Microsoft Windows Server and VMware technologies. In-depth knowledge of FC-SAN, AD/DS, DNS, DHCP, RDS, PKI, LAN/WAN technologies, Patch management, Linux distros (Ubuntu, RHEL, CentOS), and cybersecurity. Hands-on experience with VMware vSphere, NSX-T, and Cloud Director. Proficiency in implementing and supporting Horizon View 8 and VDI environments. Strong understanding of physical and virtual infrastructure components. Excellent problem-solving skills and the ability to work well under pressure. Effective communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.
Apr 26, 2024
Contractor
We are heading up a recruitment drive on behalf of a leading IT consultancy that require a XXX to join their team on a major government project that is based remotely. VMWare Server Administrator 6 months (Likely to extend) Mandated PAYE Only Telford - 4 days on site minimum One stage interview on site We are currently looking for a VMWare/Server Administrator with a proven track record in managing and implementing complex IT solutions. The ideal candidate will have extensive experience in MS Windows Server, VMware vSphere (ESXi and vCentre), NSX-T, VMware Cloud Director, Horizon View 8, VDI, Physical and Virtual infrastructure, FC-SAN, Windows Server AD/DS, DNS, DHCP, Remote Desktop Services (RDS), VMware NSX Advanced Load Balancer, a full understanding of PKI and relevant infrastructure, LAN/WAN technologies, Patch management, Linux distros such as Ubuntu, RHEL, third-line support, broad understanding of IT CyberSecurity, Change Control, PowerShell, and Bash Scripting. Responsibilities: Design, deploy, and maintain Microsoft Windows Server environments to ensure optimal performance and reliability. Manage VMware vSphere infrastructure, including vSphere/ESXi, vCenter, NSX-T, and VMware Cloud Director. Implement and support Horizon View 8 and VDI solutions to meet the business requirements. Oversee both physical and virtual infrastructure components, ensuring seamless integration and efficient operation. Administer FC-SAN environments, optimising storage solutions for performance and scalability. Maintain and enhance Windows Server Active Directory (AD) and Domain Services (DS) for seamless user authentication and access control. Manage DNS and DHCP services to ensure network stability and efficient IP address management. Implement and support Remote Desktop Services (RDS) to facilitate secure remote access for end-users. Configure and maintain VMware NSX Advanced Load Balancer services for optimal application delivery and load balancing. Demonstrate a full understanding of Public Key Infrastructure (PKI) and relevant infrastructure to ensure secure communication. Expertise in LAN/WAN technologies, ensuring a robust and reliable network infrastructure. Implement and oversee patch management processes to maintain system security and compliance. Provide third-line support for escalated technical issues, collaborating with other teams to ensure timely resolutions. Apply a broad understanding of IT Cybersecurity principles to identify and mitigate potential security threats proactively. Enforce Change Control procedures to manage and document changes in the IT environment. Develop and maintain PowerShell and Bash scripts to automate routine tasks and streamline system management processes. Proven experience as an IT contractor in a senior role, with a focus on Microsoft Windows Server and VMware technologies. In-depth knowledge of FC-SAN, AD/DS, DNS, DHCP, RDS, PKI, LAN/WAN technologies, Patch management, Linux distros (Ubuntu, RHEL, CentOS), and cybersecurity. Hands-on experience with VMware vSphere, NSX-T, and Cloud Director. Proficiency in implementing and supporting Horizon View 8 and VDI environments. Strong understanding of physical and virtual infrastructure components. Excellent problem-solving skills and the ability to work well under pressure. Effective communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.
HM Land Registry ("HMLR") and Inspire People are partnering together to bring you an exciting opportunity for a Senior Infrastructure Engineer with experience in working with Microsoft Power Platform to provide technical leadership and help shape a brand new PowerApps team within HMLR. Starting salary of £46,058 to £52,000 dependent upon interview assessment plus excellent Civil Service benefits and 28% pension contribution. Flexible, hybrid working from Plymouth. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. Their existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. The Power Platform team sits within the IT Operations Practice, a new team to the organisation and will form part of a wider group of infrastructure engineering teams which design, deliver and support corporate services, for 6500 internal users with some exciting deliverables already rolled out for testing such as a new Desk Booking application. This role is to provide leadership to the PowerApps teams. You will lead and manage the implementation, and maintenance of Infrastructure and Microsoft Power Platform solutions. As the Senior Engineer, you will support and guidance the Power Platform team, ensuring the development of solutions meet the business needs. Responsibilities include: Supporting more junior members by providing technical guidance and assistance on the Power Platform Design, development and maintenance of Microsoft Power Apps solutions running on the Power Platform, using Power Fxlow code programming. Use Power Apps, Power Automate, Power BI, and Microsoft Co-pilot Studio and other Power Platform related technologies to sometimes create low code solutions. Engage with stakeholders to understand business needs required for the development of Power Apps. Support end-users adoption of Power Platform technologies. Create and use Continuous Integration and Continuous Delivery pipelines for Power Platform and Azure Services In conjunction with the Lead Infrastructure Engineers and subject matter experts from IT Operations and relevant practises, help develop and maintain IT Infrastructure to ensure the availability, integrity and performance of services. Take the lead in incident and problems investigations in relation the team's technical area. There may be line management responsibilities of more junior colleagues, previous experience is not necessary but are looking for the right attributes and a passion to develop in this area. Essential skills: Knowledge of Power Platform components (Power Apps/Power Automate/Experience of building and deploying Power App solutions Power BI/Microsoft Co-pilot Studio) Scripting or programming knowledge (eg C#, ASP.NET, Ruby, Java, Python, Power Fx, JavaScript) Experience of building, deploying and managing Power App solutions using Continuous Integration/Deployment methods. Experience of implementing and managing Power Platform components and infrastructure solutions. Experience in automation and administration tasks within the Power Platform environment. Location Expectation is to be working from the Plymouth office 60% of your time across the month (typically 3 days/week). Benefits Alongside your salary of circa £52,000 HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme and the following benefits: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays Personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Attractive pension options inc. 28% Civil Service Pension Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information This role requires SC clearance, a condition of which is to have been present in the UK for 5 out of the past 5 years. This posy may include participation in an on-call rota, subject to additional pay. Apply now or for more details contact Steve Wall at Inspire People - (see below)
Apr 26, 2024
Full time
HM Land Registry ("HMLR") and Inspire People are partnering together to bring you an exciting opportunity for a Senior Infrastructure Engineer with experience in working with Microsoft Power Platform to provide technical leadership and help shape a brand new PowerApps team within HMLR. Starting salary of £46,058 to £52,000 dependent upon interview assessment plus excellent Civil Service benefits and 28% pension contribution. Flexible, hybrid working from Plymouth. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. Their existing software systems and services form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. The Power Platform team sits within the IT Operations Practice, a new team to the organisation and will form part of a wider group of infrastructure engineering teams which design, deliver and support corporate services, for 6500 internal users with some exciting deliverables already rolled out for testing such as a new Desk Booking application. This role is to provide leadership to the PowerApps teams. You will lead and manage the implementation, and maintenance of Infrastructure and Microsoft Power Platform solutions. As the Senior Engineer, you will support and guidance the Power Platform team, ensuring the development of solutions meet the business needs. Responsibilities include: Supporting more junior members by providing technical guidance and assistance on the Power Platform Design, development and maintenance of Microsoft Power Apps solutions running on the Power Platform, using Power Fxlow code programming. Use Power Apps, Power Automate, Power BI, and Microsoft Co-pilot Studio and other Power Platform related technologies to sometimes create low code solutions. Engage with stakeholders to understand business needs required for the development of Power Apps. Support end-users adoption of Power Platform technologies. Create and use Continuous Integration and Continuous Delivery pipelines for Power Platform and Azure Services In conjunction with the Lead Infrastructure Engineers and subject matter experts from IT Operations and relevant practises, help develop and maintain IT Infrastructure to ensure the availability, integrity and performance of services. Take the lead in incident and problems investigations in relation the team's technical area. There may be line management responsibilities of more junior colleagues, previous experience is not necessary but are looking for the right attributes and a passion to develop in this area. Essential skills: Knowledge of Power Platform components (Power Apps/Power Automate/Experience of building and deploying Power App solutions Power BI/Microsoft Co-pilot Studio) Scripting or programming knowledge (eg C#, ASP.NET, Ruby, Java, Python, Power Fx, JavaScript) Experience of building, deploying and managing Power App solutions using Continuous Integration/Deployment methods. Experience of implementing and managing Power Platform components and infrastructure solutions. Experience in automation and administration tasks within the Power Platform environment. Location Expectation is to be working from the Plymouth office 60% of your time across the month (typically 3 days/week). Benefits Alongside your salary of circa £52,000 HM Land Registry contributes £9,881 towards you being a member of the Civil Service Defined Benefit Pension scheme and the following benefits: Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays Personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Attractive pension options inc. 28% Civil Service Pension Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information This role requires SC clearance, a condition of which is to have been present in the UK for 5 out of the past 5 years. This posy may include participation in an on-call rota, subject to additional pay. Apply now or for more details contact Steve Wall at Inspire People - (see below)
Our client are a top tier consultancy looking for a VMWare Service Administrator on a 6 months contract. Responsibilities: Design, deploy, and maintain Microsoft Windows Server environments to ensure optimal performance and reliability. Manage VMware vSphere infrastructure, including vSphere/ESXi, vCenter, NSX-T, and VMware Cloud Director. Implement and support Horizon View 8 and VDI solutions to meet the business requirements. Oversee both physical and virtual infrastructure components, ensuring seamless integration and efficient operation. Administer FC-SAN environments, optimising storage solutions for performance and scalability. Maintain and enhance Windows Server Active Directory (AD) and Domain Services (DS) for seamless user authentication and access control. Manage DNS and DHCP services to ensure network stability and efficient IP address management. Implement and support Remote Desktop Services (RDS) to facilitate secure remote access for end-users. Configure and maintain VMware NSX Advanced Load Balancer services for optimal application delivery and load balancing. Demonstrate a full understanding of Public Key Infrastructure (PKI) and relevant infrastructure to ensure secure communication. Expertise in LAN/WAN technologies, ensuring a robust and reliable network infrastructure. Implement and oversee patch management processes to maintain system security and compliance. Provide third-line support for escalated technical issues, collaborating with other teams to ensure timely resolutions. Apply a broad understanding of IT Cybersecurity principles to identify and mitigate potential security threats proactively. Enforce Change Control procedures to manage and document changes in the IT environment. Develop and maintain PowerShell and Bash scripts to automate routine tasks and streamline system management processes. Proven experience as an IT contractor in a senior role, with a focus on Microsoft Windows Server and VMware technologies. In-depth knowledge of FC-SAN, AD/DS, DNS, DHCP, RDS, PKI, LAN/WAN technologies, Patch management, Linux distros (Ubuntu, RHEL, CentOS), and cybersecurity.
Apr 26, 2024
Contractor
Our client are a top tier consultancy looking for a VMWare Service Administrator on a 6 months contract. Responsibilities: Design, deploy, and maintain Microsoft Windows Server environments to ensure optimal performance and reliability. Manage VMware vSphere infrastructure, including vSphere/ESXi, vCenter, NSX-T, and VMware Cloud Director. Implement and support Horizon View 8 and VDI solutions to meet the business requirements. Oversee both physical and virtual infrastructure components, ensuring seamless integration and efficient operation. Administer FC-SAN environments, optimising storage solutions for performance and scalability. Maintain and enhance Windows Server Active Directory (AD) and Domain Services (DS) for seamless user authentication and access control. Manage DNS and DHCP services to ensure network stability and efficient IP address management. Implement and support Remote Desktop Services (RDS) to facilitate secure remote access for end-users. Configure and maintain VMware NSX Advanced Load Balancer services for optimal application delivery and load balancing. Demonstrate a full understanding of Public Key Infrastructure (PKI) and relevant infrastructure to ensure secure communication. Expertise in LAN/WAN technologies, ensuring a robust and reliable network infrastructure. Implement and oversee patch management processes to maintain system security and compliance. Provide third-line support for escalated technical issues, collaborating with other teams to ensure timely resolutions. Apply a broad understanding of IT Cybersecurity principles to identify and mitigate potential security threats proactively. Enforce Change Control procedures to manage and document changes in the IT environment. Develop and maintain PowerShell and Bash scripts to automate routine tasks and streamline system management processes. Proven experience as an IT contractor in a senior role, with a focus on Microsoft Windows Server and VMware technologies. In-depth knowledge of FC-SAN, AD/DS, DNS, DHCP, RDS, PKI, LAN/WAN technologies, Patch management, Linux distros (Ubuntu, RHEL, CentOS), and cybersecurity.