About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sales Support Administrator£25k - 27kAre you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.My client is looking for an experienced Sales Support Administrator to join their growing organisation.You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team. Customer services responsibilities- Answering telephone enquiries - UK and Export- Responding to Customer Emails - UK and Export- Daily/Weekly/Monthly reporting to Customers- Creating new customer accounts - UK and Export- Processing quotes and orders on the IT System- Part identification using external websites/spreadsheets- Check part number suppression's on external websites- Identify part lead times and confirm with the customer- Releasing pick tickets and check-back orders- Raising commercial invoices for dispatch- Part ship and contact customers when stock is booked in- Downloading spare guides as required- Monitoring service repairs- Dealing with service queries- Advising customers of warranty invalidation's- Contact Service customers requesting part authorisation, obtaining serviceJob DescriptionService support responsibilities- Account management for service customers- Service support for partners- Ensuring a smooth flow of work through the workshop- Obtaining Purchase Order numbers for repairs- Monitoring statuses of repairs- Responding to new customers- Ensuring correct invoicing on repairs- Liaising with Purchasing for timely delivery of parts- Liaising with customers regarding receipt and return of units- Supporting the effort to reach service revenue targetsQualifications and Skills:- IT literate (Word, Excel)- Good organisational skills- Good telephone manner- Good attention to detail- Conscientious with a strong sense of quality- Strong customer focus- Ability to work and take instruction from Managers but also to workindependently.- Self-motivating with the ability to prioritise own workloadAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Apr 27, 2024
Full time
Sales Support Administrator£25k - 27kAre you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.My client is looking for an experienced Sales Support Administrator to join their growing organisation.You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team. Customer services responsibilities- Answering telephone enquiries - UK and Export- Responding to Customer Emails - UK and Export- Daily/Weekly/Monthly reporting to Customers- Creating new customer accounts - UK and Export- Processing quotes and orders on the IT System- Part identification using external websites/spreadsheets- Check part number suppression's on external websites- Identify part lead times and confirm with the customer- Releasing pick tickets and check-back orders- Raising commercial invoices for dispatch- Part ship and contact customers when stock is booked in- Downloading spare guides as required- Monitoring service repairs- Dealing with service queries- Advising customers of warranty invalidation's- Contact Service customers requesting part authorisation, obtaining serviceJob DescriptionService support responsibilities- Account management for service customers- Service support for partners- Ensuring a smooth flow of work through the workshop- Obtaining Purchase Order numbers for repairs- Monitoring statuses of repairs- Responding to new customers- Ensuring correct invoicing on repairs- Liaising with Purchasing for timely delivery of parts- Liaising with customers regarding receipt and return of units- Supporting the effort to reach service revenue targetsQualifications and Skills:- IT literate (Word, Excel)- Good organisational skills- Good telephone manner- Good attention to detail- Conscientious with a strong sense of quality- Strong customer focus- Ability to work and take instruction from Managers but also to workindependently.- Self-motivating with the ability to prioritise own workloadAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
COSHH Compliance Administrator with knowledge of LEV extraction systems ideally Sheffield Permanent role Salary circa £33,000k p.a. Pay increased after training! We are looking for someone eager & passionate about what they do, the role is to inputdatarelatingtoinformationcollectedbyourengineerswhentesting external exhaust systems andcompleting SalesInvoicing ofjobs. Ideally you will have knowledge of LEV Extraction Systems and duties include: Taking incoming calls Gathering information from the external engineers Inputting data into our internal database Processing data entered onto our internal software packages Communicating with our internal engineers Analysing data Collating figures Attending internal department meetings What we are looking for: Someone willing to go the extra mile Someone with an engineering background ideally Good accurate keyboard skills Network knowledge and experienced in Microsoft office packages Good team player Flexible person who can adapt to change Positive attitude The position is office based - hours 8.30 - 5pm Monday to Friday 20 days holiday entitlement plus bank holidays Training given in some areas of this niche business After this initial training period we would hope the chosen candidate would take on more responsibility within the company, analysing and formulating all there levant certification from the engineers, internally running the day-to-day operations within the LEV testing and certification, RAM So four clients systems. At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer. Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
Apr 27, 2024
Full time
COSHH Compliance Administrator with knowledge of LEV extraction systems ideally Sheffield Permanent role Salary circa £33,000k p.a. Pay increased after training! We are looking for someone eager & passionate about what they do, the role is to inputdatarelatingtoinformationcollectedbyourengineerswhentesting external exhaust systems andcompleting SalesInvoicing ofjobs. Ideally you will have knowledge of LEV Extraction Systems and duties include: Taking incoming calls Gathering information from the external engineers Inputting data into our internal database Processing data entered onto our internal software packages Communicating with our internal engineers Analysing data Collating figures Attending internal department meetings What we are looking for: Someone willing to go the extra mile Someone with an engineering background ideally Good accurate keyboard skills Network knowledge and experienced in Microsoft office packages Good team player Flexible person who can adapt to change Positive attitude The position is office based - hours 8.30 - 5pm Monday to Friday 20 days holiday entitlement plus bank holidays Training given in some areas of this niche business After this initial training period we would hope the chosen candidate would take on more responsibility within the company, analysing and formulating all there levant certification from the engineers, internally running the day-to-day operations within the LEV testing and certification, RAM So four clients systems. At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer. Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
Company And Role Overview - Our client is a well established financial services organisation, who are looking to recruit for an Administrator to join their dynamic team to provide crucial administrative support to their company! Work hand in hand with their Administration Manager and Assistant Administration Manager to guarantee the delivery of exceptional service to their valued clients and the business. Main Responsibilities - Distributing Annual Financial Statements and Associated Documents to Clients via Secure Channels Generating Invoices via Confidential Client Database and Sending to Clients Ensuring Cleanliness and Orderliness of Meeting Spaces and Reception Area Maintaining and Updating Client Database Front Desk Support Managing Phone Calls Requirements - 1-2 years experience in Admin/Receptionist position Experience using Microsoft Office Available to work full time in the office Monday to Friday
Apr 27, 2024
Full time
Company And Role Overview - Our client is a well established financial services organisation, who are looking to recruit for an Administrator to join their dynamic team to provide crucial administrative support to their company! Work hand in hand with their Administration Manager and Assistant Administration Manager to guarantee the delivery of exceptional service to their valued clients and the business. Main Responsibilities - Distributing Annual Financial Statements and Associated Documents to Clients via Secure Channels Generating Invoices via Confidential Client Database and Sending to Clients Ensuring Cleanliness and Orderliness of Meeting Spaces and Reception Area Maintaining and Updating Client Database Front Desk Support Managing Phone Calls Requirements - 1-2 years experience in Admin/Receptionist position Experience using Microsoft Office Available to work full time in the office Monday to Friday
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware.
Apr 27, 2024
Full time
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware.
Database Administrator Opportunity for an experienced Database Administrator to join a growing technology company in York. Salary between £55,000 and £65,000 depending on experience plus benefits. Apply online or contact Nathan Finlay via / Who we are: We are an industry leading software company for a growing sector within the UK. Our aim is to provide the best product to our clients to increase their efficiency and profit margins. We have a large range of clients, from small local business to nationwide business. We hold strong values of employee growth and continuous development of all of our professionals. Benefits: Flexible hybrid working. 25 days annual leave increasing on anniversaries. Positive working environment in a modern office with development opportunities. Private medical insurance. Collaborative environment with regular socials and in office entertainment. What will you be doing? As a database administrator you will be joining an enthusiastic team also working alongside the developers. You will be responsible for clients databases, supporting, maintaining and optimizing them. You will be creative and free thinking to come up with new ideas on how to improve them. Essential Skills: A deep understanding of databases across the spectrum. Troubleshooting and solution driven to best serve the client. SQL Server, T-SQL, SSIS and SSRS. SQL, Entity Framework and Stored procedures. Collaborative with development teams and understanding development cycles. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Apr 27, 2024
Full time
Database Administrator Opportunity for an experienced Database Administrator to join a growing technology company in York. Salary between £55,000 and £65,000 depending on experience plus benefits. Apply online or contact Nathan Finlay via / Who we are: We are an industry leading software company for a growing sector within the UK. Our aim is to provide the best product to our clients to increase their efficiency and profit margins. We have a large range of clients, from small local business to nationwide business. We hold strong values of employee growth and continuous development of all of our professionals. Benefits: Flexible hybrid working. 25 days annual leave increasing on anniversaries. Positive working environment in a modern office with development opportunities. Private medical insurance. Collaborative environment with regular socials and in office entertainment. What will you be doing? As a database administrator you will be joining an enthusiastic team also working alongside the developers. You will be responsible for clients databases, supporting, maintaining and optimizing them. You will be creative and free thinking to come up with new ideas on how to improve them. Essential Skills: A deep understanding of databases across the spectrum. Troubleshooting and solution driven to best serve the client. SQL Server, T-SQL, SSIS and SSRS. SQL, Entity Framework and Stored procedures. Collaborative with development teams and understanding development cycles. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Oracle/SQL DBA Grangemouth (Onsite) £60,000 + benefits My client a global company with 36 businesses across 29 countries and 194 sites worldwide. Is looking for a Oracle DBA to work on site at their Grangemouth office.We are looking for a talented Database System Administrator (DBA) for a permanent role in our applications support team. Reporting to the Applications Team Leader, you'll maintain our Oracle and MS SQL database estate (OnPrem) for optimal performance, security, and integrity, in addition dealing with tickets coming in to the apps support team. Responsibilities include software patching, policy creation, and collaboration with stakeholders and 3rd party suppliers and you'll participate in the IT Apps team on-call rota. Key skills Oracle Database Administration skills (from 10g onwards) Proficiency in Oracle RMAN configuration and management Extensive knowledge of backup and recovery operations DBMS monitoring, troubleshooting, and optimisation skills Experience in SQL, PL/SQL, and T-SQL development and tuning. Deployment and environment management experience Scripting and development skills Strong analytical and problem-solving abilities Understanding of the Software Development Life Cycle (SDLC) Experience in database design or data architecture principles. Understanding of Application support (App's include Excel, Access, PowerBI, Maximo, Primavera ect) Benefits include:34 days of holiday, Benefits Platform (discounts on high street stores, etc.), Up to 20% Discretionary Bonus Opportunity, Contributory Pension (employer contributions), Free On-site Gym & Classes, Employee Assistance Programme, Enhanced maternity leave, Salary Sacrifice Car and Cycle to Work Scheme
Apr 27, 2024
Full time
Oracle/SQL DBA Grangemouth (Onsite) £60,000 + benefits My client a global company with 36 businesses across 29 countries and 194 sites worldwide. Is looking for a Oracle DBA to work on site at their Grangemouth office.We are looking for a talented Database System Administrator (DBA) for a permanent role in our applications support team. Reporting to the Applications Team Leader, you'll maintain our Oracle and MS SQL database estate (OnPrem) for optimal performance, security, and integrity, in addition dealing with tickets coming in to the apps support team. Responsibilities include software patching, policy creation, and collaboration with stakeholders and 3rd party suppliers and you'll participate in the IT Apps team on-call rota. Key skills Oracle Database Administration skills (from 10g onwards) Proficiency in Oracle RMAN configuration and management Extensive knowledge of backup and recovery operations DBMS monitoring, troubleshooting, and optimisation skills Experience in SQL, PL/SQL, and T-SQL development and tuning. Deployment and environment management experience Scripting and development skills Strong analytical and problem-solving abilities Understanding of the Software Development Life Cycle (SDLC) Experience in database design or data architecture principles. Understanding of Application support (App's include Excel, Access, PowerBI, Maximo, Primavera ect) Benefits include:34 days of holiday, Benefits Platform (discounts on high street stores, etc.), Up to 20% Discretionary Bonus Opportunity, Contributory Pension (employer contributions), Free On-site Gym & Classes, Employee Assistance Programme, Enhanced maternity leave, Salary Sacrifice Car and Cycle to Work Scheme
Database Support Analyst £40,000 - £50,000 Edinburgh - hybrid Head Resourcing is pleased to be working with our Edinburgh based financial services client as they look to hire a talented Database Support Analyst. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers and have offices in both Edinburgh and Glasgow. This role offers a unique opportunity to someone with a technical support background seeking a new challenge. In this role you will support the Database Administrator as well as work alongside members of the infrastructure, development, and business operational teams to support and maintain the suite of development, test, and live MS SQL and Oracle databases. This will primarily be a 1st line databases platform support role but will offer career progression into a fully-fledged database administrator by gaining exposure to all aspects of database administration. Key Responsibilities: Daily proactive monitoring of the database estate Monitor database estate health and performance Act as first level support for general database platform troubleshooting Assist with vendor and development supplied scripts Assist with the creation of new databases Assist with the configuration of database resilience and backup strategies Assist with the configuration of database maintenance solutions Assist with the automation of non-automated database support activities Skills: Experience in technical support Exposure to RDBMS ideally MSSQL or Oracle Basic experience of SQL scripting Basic experience of server architecture and virtualization Exposure to database management tools e.g. SQLPLUS, MSSQL Management Studio, Oracle PL/SQL Developer etc Sound interesting? Apply now! Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Apr 27, 2024
Full time
Database Support Analyst £40,000 - £50,000 Edinburgh - hybrid Head Resourcing is pleased to be working with our Edinburgh based financial services client as they look to hire a talented Database Support Analyst. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers and have offices in both Edinburgh and Glasgow. This role offers a unique opportunity to someone with a technical support background seeking a new challenge. In this role you will support the Database Administrator as well as work alongside members of the infrastructure, development, and business operational teams to support and maintain the suite of development, test, and live MS SQL and Oracle databases. This will primarily be a 1st line databases platform support role but will offer career progression into a fully-fledged database administrator by gaining exposure to all aspects of database administration. Key Responsibilities: Daily proactive monitoring of the database estate Monitor database estate health and performance Act as first level support for general database platform troubleshooting Assist with vendor and development supplied scripts Assist with the creation of new databases Assist with the configuration of database resilience and backup strategies Assist with the configuration of database maintenance solutions Assist with the automation of non-automated database support activities Skills: Experience in technical support Exposure to RDBMS ideally MSSQL or Oracle Basic experience of SQL scripting Basic experience of server architecture and virtualization Exposure to database management tools e.g. SQLPLUS, MSSQL Management Studio, Oracle PL/SQL Developer etc Sound interesting? Apply now! Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Job Title: IT Support Technician Location: EssexSalary: >£30,000 + benefits Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country. With offices nationwide, this is a great opportunity to join a forward-thinking, modern construction business, that genuinely cares about it's people. Responsibilities: Technical Support: Assist users with IT issues, troubleshooting hardware and software problems, and providing timely solutions. Customer Service: Deliver outstanding customer service, addressing support requests, resolving issues, and building positive relationships. Communication: Effectively communicate with customers, colleagues, and team members via phone, email, and in-person interactions. Problem-Solving: Analyse technical challenges, identify root causes, and implement effective solutions. Documentation: Maintain accurate records of support requests, resolutions, and system configurations. Learning and Development: Continuously expand your knowledge of IT systems, tools, and technologies. Collaboration: Work closely with members of the Transformation team to learn from their expertise and contribute to team projects. Change Management: Assisting with driving the adoption of all new applications. Experience: Customer Centric Approach: Analytical thinking, experience of problem solving & customer service. Empathy and patience are crucial when assisting end users. Technical Knowledge: A strong understanding of Microsoft products, including Windows operating systems, Office 365, and Azure services, is essential. Basic Networking: Knowledge of networking concepts (TCP/IP, DNS, DHCP) is valuable for troubleshooting connectivity issues. Qualifications: Degree: in Computer Science, Information Technology, or related fields desirable Microsoft Certifications: (e.g., MCSA, MCSE, M365 Certified: Modern Desktop Administrator Associate) desirable. Other attributes: Passion for IT: You love technology and have a genuine interest in helping others. Solution-Focused: You thrive on finding creative solutions to technical problems. Communication Skills: Comfortable explaining technical concepts to non-technical users. Adaptability: The IT landscape evolves rapidly. Keeping updated with technology trends and a willingness to learn new tools and techniques is key to this role. What you'll get in return: 25 days holiday + BH & xmas shut down 5% employer pension contribution
Apr 27, 2024
Full time
Job Title: IT Support Technician Location: EssexSalary: >£30,000 + benefits Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country. With offices nationwide, this is a great opportunity to join a forward-thinking, modern construction business, that genuinely cares about it's people. Responsibilities: Technical Support: Assist users with IT issues, troubleshooting hardware and software problems, and providing timely solutions. Customer Service: Deliver outstanding customer service, addressing support requests, resolving issues, and building positive relationships. Communication: Effectively communicate with customers, colleagues, and team members via phone, email, and in-person interactions. Problem-Solving: Analyse technical challenges, identify root causes, and implement effective solutions. Documentation: Maintain accurate records of support requests, resolutions, and system configurations. Learning and Development: Continuously expand your knowledge of IT systems, tools, and technologies. Collaboration: Work closely with members of the Transformation team to learn from their expertise and contribute to team projects. Change Management: Assisting with driving the adoption of all new applications. Experience: Customer Centric Approach: Analytical thinking, experience of problem solving & customer service. Empathy and patience are crucial when assisting end users. Technical Knowledge: A strong understanding of Microsoft products, including Windows operating systems, Office 365, and Azure services, is essential. Basic Networking: Knowledge of networking concepts (TCP/IP, DNS, DHCP) is valuable for troubleshooting connectivity issues. Qualifications: Degree: in Computer Science, Information Technology, or related fields desirable Microsoft Certifications: (e.g., MCSA, MCSE, M365 Certified: Modern Desktop Administrator Associate) desirable. Other attributes: Passion for IT: You love technology and have a genuine interest in helping others. Solution-Focused: You thrive on finding creative solutions to technical problems. Communication Skills: Comfortable explaining technical concepts to non-technical users. Adaptability: The IT landscape evolves rapidly. Keeping updated with technology trends and a willingness to learn new tools and techniques is key to this role. What you'll get in return: 25 days holiday + BH & xmas shut down 5% employer pension contribution
IT Operations Coordinator South Nottingham Up to 30,000 DOE Are you passionate about technology and eager to make an impact? We're searching for a dynamic Business Systems Administrator to join our clients team and take their IT operations to the next level. This is a hybrid opportunity, working 3 days in the office and 2 days from home. Description of the role: Manage in-house IT systems, including software updates and server/cloud migration. Coordinate with external IT support teams to ensure seamless operations. Handle key business reports and administration tasks, focusing on compliance and GDPR. Assist in budget planning and monitoring, ensuring efficient resource allocation. Oversee IT purchasing, including hardware and contracts. Maintain mobile phone contracts and upgrades, keeping the team connected. Administer machine and consumables price lists, ensuring accuracy and efficiency. Conduct data extraction and analysis to support business decision-making. About you: Understanding of business IT systems, including ERP and CRM. Tech-savvy with a passion for staying updated on evolving technology. Proficient in Microsoft Office software; SAP experience is advantageous. Strong administration skills with a knack for clear communication. Problem-solving ability with a positive and patient demeanour. Initiative-driven, logical, and inquisitive mindset. Confident communicator with a collaborative spirit. Ready to take on this exciting challenge? Join our client to shape the future of their IT infrastructure and unlock new opportunities for growth. Apply now and become a valued member of their team!
Apr 26, 2024
Full time
IT Operations Coordinator South Nottingham Up to 30,000 DOE Are you passionate about technology and eager to make an impact? We're searching for a dynamic Business Systems Administrator to join our clients team and take their IT operations to the next level. This is a hybrid opportunity, working 3 days in the office and 2 days from home. Description of the role: Manage in-house IT systems, including software updates and server/cloud migration. Coordinate with external IT support teams to ensure seamless operations. Handle key business reports and administration tasks, focusing on compliance and GDPR. Assist in budget planning and monitoring, ensuring efficient resource allocation. Oversee IT purchasing, including hardware and contracts. Maintain mobile phone contracts and upgrades, keeping the team connected. Administer machine and consumables price lists, ensuring accuracy and efficiency. Conduct data extraction and analysis to support business decision-making. About you: Understanding of business IT systems, including ERP and CRM. Tech-savvy with a passion for staying updated on evolving technology. Proficient in Microsoft Office software; SAP experience is advantageous. Strong administration skills with a knack for clear communication. Problem-solving ability with a positive and patient demeanour. Initiative-driven, logical, and inquisitive mindset. Confident communicator with a collaborative spirit. Ready to take on this exciting challenge? Join our client to shape the future of their IT infrastructure and unlock new opportunities for growth. Apply now and become a valued member of their team!
Salary: £28,498 Type: Temporary on-going Hours: 37-hour week, Monday - Friday Location: Central Swindon Hybrid Working: Training in-office, then 1 day a week in-office, rest from home We are looking for a Customer Support Administrator to join our client's Customer Support Services Team. This role is a front-line position, responding to internal and external customer enquiries via telephone and email. The ideal candidate will be a part of a growing organisation undergoing significant change. As the business evolves, so will the objectives of this role, offering a dynamic work environment. Day to Day of the role: Provide first-line support to customers via telephone and email 'help desk'. Triage cases and assign queries to the appropriate colleague/team based on the nature of the query. Manage large volumes of email enquiries and handle call volumes efficiently. Serve as a knowledgeable point of contact for the organisation's activities, particularly competitions and networks. Track case history and support needs using relevant tools and databases accurately. Act as an interface between the customer and internal teams when necessary. Handle multiple competition queries simultaneously while maintaining high-quality customer service. Assist with the preparation of reports and statistics as required. Contribute to continual improvement processes within the team and organisation. Provide support for external events and briefings. Support other areas of Operations with email traffic as needed through cross-training. Required Skills & Qualifications: Clear experience in a customer help or support environment. Ability to work in a fast-paced, process-oriented environment. Experience working in operational/customer support teams to deliver results. Excellent communication skills, both written and oral. Exceptional telephone manner and customer service experience. Proficiency in ICT, including MS Office suite and database management. Ability to respond calmly under pressure and make impartial, well-considered judgments. Exceptional administration and self-organisation skills. Analytical and problem-solving abilities. To apply for the Customer Support Administrator position, please submit your CV.
Apr 26, 2024
Full time
Salary: £28,498 Type: Temporary on-going Hours: 37-hour week, Monday - Friday Location: Central Swindon Hybrid Working: Training in-office, then 1 day a week in-office, rest from home We are looking for a Customer Support Administrator to join our client's Customer Support Services Team. This role is a front-line position, responding to internal and external customer enquiries via telephone and email. The ideal candidate will be a part of a growing organisation undergoing significant change. As the business evolves, so will the objectives of this role, offering a dynamic work environment. Day to Day of the role: Provide first-line support to customers via telephone and email 'help desk'. Triage cases and assign queries to the appropriate colleague/team based on the nature of the query. Manage large volumes of email enquiries and handle call volumes efficiently. Serve as a knowledgeable point of contact for the organisation's activities, particularly competitions and networks. Track case history and support needs using relevant tools and databases accurately. Act as an interface between the customer and internal teams when necessary. Handle multiple competition queries simultaneously while maintaining high-quality customer service. Assist with the preparation of reports and statistics as required. Contribute to continual improvement processes within the team and organisation. Provide support for external events and briefings. Support other areas of Operations with email traffic as needed through cross-training. Required Skills & Qualifications: Clear experience in a customer help or support environment. Ability to work in a fast-paced, process-oriented environment. Experience working in operational/customer support teams to deliver results. Excellent communication skills, both written and oral. Exceptional telephone manner and customer service experience. Proficiency in ICT, including MS Office suite and database management. Ability to respond calmly under pressure and make impartial, well-considered judgments. Exceptional administration and self-organisation skills. Analytical and problem-solving abilities. To apply for the Customer Support Administrator position, please submit your CV.
SharePoint Administrator - Manchester - Hybrid; 3 days in office. 2 days remote. FTC. 24 months, £41,000 per annum An exciting opportunity has arisen for a SharePoint Administrator to join a IT Operations team in Manchester dedicated to the delivery and support of all M365 applications & tools. Working closely with Security, Networking, Asset, and Infrastructure teams, you will acting as the SME point of contact for SharePoint, providing support to the business and colleagues across the business, troubleshooting any queries. This is a great opportunity for the successful candidate to lead and shape how technology is used across the organisation. What's in it for you? ASAP Start 26 days & bank holiday Annual leave purchase scheme Flexi working & Hybrid model. Core working hours 36.25 per week. Monday to Friday. Employee wellbeing and a work-life balance are at the forefront of everything the organisation does, boasting a supportive culture, a huge scope to progress and develop both personally and professionally all whilst having full flexibility around your work. What they are looking for: Prior experience in administering SharePoint at an enterprise level Advanced knowledge of Active Directory, Azure & other Microsoft apps. Experience of data migration and database maintenance. Ability to work well independently and as part of a team The ability to work effectively with vendors, maximising opportunities for innovation and improvements in IT service delivery. If this sounds like the role for you, then apply now to find out more
Apr 26, 2024
Full time
SharePoint Administrator - Manchester - Hybrid; 3 days in office. 2 days remote. FTC. 24 months, £41,000 per annum An exciting opportunity has arisen for a SharePoint Administrator to join a IT Operations team in Manchester dedicated to the delivery and support of all M365 applications & tools. Working closely with Security, Networking, Asset, and Infrastructure teams, you will acting as the SME point of contact for SharePoint, providing support to the business and colleagues across the business, troubleshooting any queries. This is a great opportunity for the successful candidate to lead and shape how technology is used across the organisation. What's in it for you? ASAP Start 26 days & bank holiday Annual leave purchase scheme Flexi working & Hybrid model. Core working hours 36.25 per week. Monday to Friday. Employee wellbeing and a work-life balance are at the forefront of everything the organisation does, boasting a supportive culture, a huge scope to progress and develop both personally and professionally all whilst having full flexibility around your work. What they are looking for: Prior experience in administering SharePoint at an enterprise level Advanced knowledge of Active Directory, Azure & other Microsoft apps. Experience of data migration and database maintenance. Ability to work well independently and as part of a team The ability to work effectively with vendors, maximising opportunities for innovation and improvements in IT service delivery. If this sounds like the role for you, then apply now to find out more
Our prestigious client is currently recruiting for a Customer Support Administrator to join their expanding team. The role is to provide exceptional customer service to customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to the end. Working hours are Monday - Friday, 8:30AM - 5:30PM. As the Customer Support Administrator, you will be responsible for: Providing customer service logging and tracking faults on Salesforce Co-ordinate engineer diaries effectively and efficiently Manage customer communications to arrange engineer breakdown and maintenance visits Manage and process customer supplies, parts and consumable orders using sage to create sales orders and delivery notes Generate quotes and correspondence for supplies and maintenance contracts to customers Update Salesforce as required to support engineers and customers Manage customer queries, issues and problems effectively and efficiently Shipping parts and supplies to customers and engineers Assisting in warehouse with shipping machines and admin tasks Regularly update & maintain spreadsheets as required General Salesforce administration, including updating customer address, contact and phone number details Assist with logging and distributing all incoming sales enquiries and leads Assist as required with processing sales orders Arrange hotels and flights for engineers as required The successful Customer Support Administrator will have the following related skills / experience: Must be pro-active and show ability to resolve issues and find solutions Good administration, numeracy, and literary skills with a keen eye for detail Experience of working within a customer services role Effective communication both oral and written Good understanding of UK geography and distribution of major towns and cities Full PC literacy on Microsoft software packages Salesforce and Sage experience preferable Must have a can-do attitude and be able to work as part of a team Driving license preferable Benefits: Free Parking Pension Cycle to Work Scheme Large kitchen with sofa and TV Free tea and coffee Please note this position will be office based and parking is provided
Apr 26, 2024
Full time
Our prestigious client is currently recruiting for a Customer Support Administrator to join their expanding team. The role is to provide exceptional customer service to customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to the end. Working hours are Monday - Friday, 8:30AM - 5:30PM. As the Customer Support Administrator, you will be responsible for: Providing customer service logging and tracking faults on Salesforce Co-ordinate engineer diaries effectively and efficiently Manage customer communications to arrange engineer breakdown and maintenance visits Manage and process customer supplies, parts and consumable orders using sage to create sales orders and delivery notes Generate quotes and correspondence for supplies and maintenance contracts to customers Update Salesforce as required to support engineers and customers Manage customer queries, issues and problems effectively and efficiently Shipping parts and supplies to customers and engineers Assisting in warehouse with shipping machines and admin tasks Regularly update & maintain spreadsheets as required General Salesforce administration, including updating customer address, contact and phone number details Assist with logging and distributing all incoming sales enquiries and leads Assist as required with processing sales orders Arrange hotels and flights for engineers as required The successful Customer Support Administrator will have the following related skills / experience: Must be pro-active and show ability to resolve issues and find solutions Good administration, numeracy, and literary skills with a keen eye for detail Experience of working within a customer services role Effective communication both oral and written Good understanding of UK geography and distribution of major towns and cities Full PC literacy on Microsoft software packages Salesforce and Sage experience preferable Must have a can-do attitude and be able to work as part of a team Driving license preferable Benefits: Free Parking Pension Cycle to Work Scheme Large kitchen with sofa and TV Free tea and coffee Please note this position will be office based and parking is provided
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Apr 26, 2024
Full time
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Are you looking for an opportunity to work in a market-leading company? If the answer is 'Yes', Banham are looking for a Lock Service Administrator to join the Lock Service team. Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? IT literate with good knowledge of Microsoft Excel Word and Outlook. Great written and verbal communication skills. Experience delivering fantastic customer service within an operational environment. Good geographical knowledge of the Southeast, Inner and Greater London. Ability to understand develop and apply coaching methods within the role. Good diary management skills Ability to work as part of the team Be proactive and flexible Can prioritise and plan work under pressure to meet deadlines Strong organisational skills Courteous and professional Being confident, thorough and collaborative Ability to work as part of a team as well as being productive by yourself Main duties & key responsibilities: Respond to emails, phone calls, queries and post from customers, engineers, and colleagues Book and rebook customers appointments Check and order items for the engineering team as necessary? General administration duties? Departmental reports Diary management for engineers Apply geographical/postcode knowledge to book calls in efficiently? Enter customer and account data in the correct format into the company's computer systems following the company's data program techniques and procedures.? Verify customer and account data by reviewing, correcting, updating data from both systems when account information is incomplete, inaccurate or missing.? Secure customer information by destroying credit/debit card information once the card has been used to take payment.? In line with the Company Handbook, maintaining operations by following company policies and procedures; reporting needed changes to your nominated manager or the appropriate department.? Maintain customer confidence and protecting operations by keeping information confidential.? Contribute to team effort by accomplishing related results as needed? Index and file of office records? Photocopy, scan and bind as required? Maintain good customer relations? Provide the correct advice and procedures to any customer's inquiring about Key Registration Assist customers with order queries Process trade orders through the system? Liaise with other departments to fulfil customer queries and to book installation dates.? Process key fob requests and queries through post, email and over the phone.? Assist with queries on locks, gates & grilles and be able to liaise with other departments when necessary.? Provide overflow support to other departments by picking up calls and providing administrative assistance. What will you get in return? You will be entitled to a highly competitive salary and a great range of benefits including: An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment) Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home) Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries Subsidised Private Medical Cover after 12 months of service Auto-enrolment into our pension scheme Annual season ticket loan & Banham interest-free loan Cycle to work & Tech scheme Training and development opportunities (including day releases for studies) Company equipment tailored to your role (laptop, mobile, additional screens, company van) Up to 50% off Banham products Quarterly Social Events including Summer Party and an Annual Christmas Event Employee recognition rewards and moments of magic prizes Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) Enhanced Sick Pay for absence related to COVID-19 Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden. If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Apr 26, 2024
Full time
Are you looking for an opportunity to work in a market-leading company? If the answer is 'Yes', Banham are looking for a Lock Service Administrator to join the Lock Service team. Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? IT literate with good knowledge of Microsoft Excel Word and Outlook. Great written and verbal communication skills. Experience delivering fantastic customer service within an operational environment. Good geographical knowledge of the Southeast, Inner and Greater London. Ability to understand develop and apply coaching methods within the role. Good diary management skills Ability to work as part of the team Be proactive and flexible Can prioritise and plan work under pressure to meet deadlines Strong organisational skills Courteous and professional Being confident, thorough and collaborative Ability to work as part of a team as well as being productive by yourself Main duties & key responsibilities: Respond to emails, phone calls, queries and post from customers, engineers, and colleagues Book and rebook customers appointments Check and order items for the engineering team as necessary? General administration duties? Departmental reports Diary management for engineers Apply geographical/postcode knowledge to book calls in efficiently? Enter customer and account data in the correct format into the company's computer systems following the company's data program techniques and procedures.? Verify customer and account data by reviewing, correcting, updating data from both systems when account information is incomplete, inaccurate or missing.? Secure customer information by destroying credit/debit card information once the card has been used to take payment.? In line with the Company Handbook, maintaining operations by following company policies and procedures; reporting needed changes to your nominated manager or the appropriate department.? Maintain customer confidence and protecting operations by keeping information confidential.? Contribute to team effort by accomplishing related results as needed? Index and file of office records? Photocopy, scan and bind as required? Maintain good customer relations? Provide the correct advice and procedures to any customer's inquiring about Key Registration Assist customers with order queries Process trade orders through the system? Liaise with other departments to fulfil customer queries and to book installation dates.? Process key fob requests and queries through post, email and over the phone.? Assist with queries on locks, gates & grilles and be able to liaise with other departments when necessary.? Provide overflow support to other departments by picking up calls and providing administrative assistance. What will you get in return? You will be entitled to a highly competitive salary and a great range of benefits including: An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment) Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home) Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries Subsidised Private Medical Cover after 12 months of service Auto-enrolment into our pension scheme Annual season ticket loan & Banham interest-free loan Cycle to work & Tech scheme Training and development opportunities (including day releases for studies) Company equipment tailored to your role (laptop, mobile, additional screens, company van) Up to 50% off Banham products Quarterly Social Events including Summer Party and an Annual Christmas Event Employee recognition rewards and moments of magic prizes Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) Enhanced Sick Pay for absence related to COVID-19 Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden. If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
We are delighted to be working with this company based in Biggleswade. They are recruiting for a Systems Administrator to join their team on-site on a full time, permanent basis. Key responsibilities will include: Administrating and maintaining Windows Server Being a point of contact for 3rd line technical issues Management of LAN/WAN Networks Install and configure network and server solutions Escalate issues to appropriate teams where required Help manage suppliers and equipment procurement The successful candidate will have: Experience in similar role Proficiency in Exchange, VMWare, Veeam Good knowledge of MS SQL Excellent troubleshooting abilities Strong communication skills Excellent attention to detail and organisational skills Full UK drivers' licence (essential) If this role looks like your next challenge, please contact Sam ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
Apr 26, 2024
Full time
We are delighted to be working with this company based in Biggleswade. They are recruiting for a Systems Administrator to join their team on-site on a full time, permanent basis. Key responsibilities will include: Administrating and maintaining Windows Server Being a point of contact for 3rd line technical issues Management of LAN/WAN Networks Install and configure network and server solutions Escalate issues to appropriate teams where required Help manage suppliers and equipment procurement The successful candidate will have: Experience in similar role Proficiency in Exchange, VMWare, Veeam Good knowledge of MS SQL Excellent troubleshooting abilities Strong communication skills Excellent attention to detail and organisational skills Full UK drivers' licence (essential) If this role looks like your next challenge, please contact Sam ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
SF Recruitment is currently recruiting for a Temporary Data Hybrid Administrator to be based with one of our clients in Alfreton, this will be on going for 3 months with the possibility for extension. It is essential you have a strong Administration background and that can come in and hit the ground running for our client. You will work 1-2 days in the office and the rest from home. Working Hours: 9.00 AM - 5.00 PM or 8.00 AM - 4.00 PM (Flexible working available) Main duties will include - Undertake maintenance of supplier, contract and product data in line with agreed timelines and priorities - Perform Quality checks/ quality control (including validity) on data received against compliance/agreed criteria before uploading into the systems. - Support the Data Maintenance Manager and Team Leads in reporting workload outstanding and completed, highlighting areas requiring development. - Support team training and knowledge sharing. - Promote a committed collaborative approach to ways of working within the team, promoting process improvement and idea generation. - Liaise with other functions within Data Services and Wider Company Functions. - Participate in, where required, Commercial Contract Governance and assorted Data Maintenance calls, updating Team Leads on the Data Maintenance team's progress and challenges. This is a busy varied role and ideally suited to someone who has previous experience working in a busy function. The successful candidate for this role should have experience working within Administration, alongside excellent attention to detail and excellent communication skills. Salary: £12.00 per hour If this role sound of interest please apply with your updated CV. Our client is looking to move very quickly so if your immediately available or have just finished a temporary or contract assignment and looking to get back into work ASAP then this might be perfect!
Apr 26, 2024
Full time
SF Recruitment is currently recruiting for a Temporary Data Hybrid Administrator to be based with one of our clients in Alfreton, this will be on going for 3 months with the possibility for extension. It is essential you have a strong Administration background and that can come in and hit the ground running for our client. You will work 1-2 days in the office and the rest from home. Working Hours: 9.00 AM - 5.00 PM or 8.00 AM - 4.00 PM (Flexible working available) Main duties will include - Undertake maintenance of supplier, contract and product data in line with agreed timelines and priorities - Perform Quality checks/ quality control (including validity) on data received against compliance/agreed criteria before uploading into the systems. - Support the Data Maintenance Manager and Team Leads in reporting workload outstanding and completed, highlighting areas requiring development. - Support team training and knowledge sharing. - Promote a committed collaborative approach to ways of working within the team, promoting process improvement and idea generation. - Liaise with other functions within Data Services and Wider Company Functions. - Participate in, where required, Commercial Contract Governance and assorted Data Maintenance calls, updating Team Leads on the Data Maintenance team's progress and challenges. This is a busy varied role and ideally suited to someone who has previous experience working in a busy function. The successful candidate for this role should have experience working within Administration, alongside excellent attention to detail and excellent communication skills. Salary: £12.00 per hour If this role sound of interest please apply with your updated CV. Our client is looking to move very quickly so if your immediately available or have just finished a temporary or contract assignment and looking to get back into work ASAP then this might be perfect!
2nd Line Support Engineer - Leighton Buzzard Salary: Up to £35,000 per annum Our client, a dynamic and rapidly growing company, is seeking a highly skilled 2nd Line Support Engineer to join their talented IT team. This is an exciting opportunity for an individual with a passion for technology and a proven track record in providing excellent IT support. Responsibilities: Provide second-line technical support to end-users, resolving hardware and software issues promptly and effectively. Manage and troubleshoot Active Directory, Office 365, Team Viewer, and Adobe-related problems. Collaborate with the IT team to ensure seamless delivery of IT services. Handle escalated support issues and work towards timely resolution. Maintain and update documentation related to IT processes and procedures. Assist in the evaluation and implementation of new technologies. Collaborate with other teams to contribute to ongoing projects. Requirements: Proven experience as a 2nd Line Support Engineer or similar role. Strong proficiency in Active Directory, Office 365, Team Viewer, and Adobe products. Experience with Azure is a definite plus. Excellent problem-solving skills and a proactive approach to IT issues. Strong communication skills, with the ability to explain technical concepts to non-technical users. Ability to prioritize and manage multiple tasks in a fast-paced environment. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+, etc.) are advantageous. Benefits: Competitive salary up to £35,000 per annum. Opportunity for professional development and training. A collaborative and innovative working environment. Company-sponsored events and social activities. Pension scheme and other benefits.If you are a dedicated and experienced 2nd Line Support Engineer looking to take your career to the next level, we want to hear from you. Apply now by submitting your CV and a cover letter detailing your relevant experience. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
2nd Line Support Engineer - Leighton Buzzard Salary: Up to £35,000 per annum Our client, a dynamic and rapidly growing company, is seeking a highly skilled 2nd Line Support Engineer to join their talented IT team. This is an exciting opportunity for an individual with a passion for technology and a proven track record in providing excellent IT support. Responsibilities: Provide second-line technical support to end-users, resolving hardware and software issues promptly and effectively. Manage and troubleshoot Active Directory, Office 365, Team Viewer, and Adobe-related problems. Collaborate with the IT team to ensure seamless delivery of IT services. Handle escalated support issues and work towards timely resolution. Maintain and update documentation related to IT processes and procedures. Assist in the evaluation and implementation of new technologies. Collaborate with other teams to contribute to ongoing projects. Requirements: Proven experience as a 2nd Line Support Engineer or similar role. Strong proficiency in Active Directory, Office 365, Team Viewer, and Adobe products. Experience with Azure is a definite plus. Excellent problem-solving skills and a proactive approach to IT issues. Strong communication skills, with the ability to explain technical concepts to non-technical users. Ability to prioritize and manage multiple tasks in a fast-paced environment. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+, etc.) are advantageous. Benefits: Competitive salary up to £35,000 per annum. Opportunity for professional development and training. A collaborative and innovative working environment. Company-sponsored events and social activities. Pension scheme and other benefits.If you are a dedicated and experienced 2nd Line Support Engineer looking to take your career to the next level, we want to hear from you. Apply now by submitting your CV and a cover letter detailing your relevant experience. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.