1st Line/Service Desk - Epsom

A 1st line/Service Desk Analyst is required to join a busy IT team based in Epsom where you will provide 1st line technical support by remote support, over the phone and email.

Responsibilities

• Provide 1st line technical Service desk support.
• Log and assigning tickets in a ticketing System.
• Record all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards.
• Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents.
• Meeting the targets continuously with positive customer feedback

Your experience

• Excellent Customer Service Skills.
• Excellent problem-solving skills.
• Good knowledge of Microsoft Windows 10 +
• (Active Directory/Office365)

My Client are offering Training and Career development opportunities.

If you are interested in the above role, please send your CV in Word format.

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