Technical Engineer - Watford - contract - £500 per day umbrella

Technical Engineer - AV Support

12 month contract

Watford - 5 days a week in the office

£500 per day, inside IR35

Our major client is looking for an experienced candidate to join their team who are currently delivering, maintaining, and optimizing the technology portfolio at cloud scale. This is a service-oriented team aimed at providing extraordinary experiences to thousands of associates, business partners, and application delivery teams across the portfolio.

You will support the business community across a variety of IT areas, from escalation and project support, to delivering process improvement initiatives. In this role, you will be responsible for delivering Real Time AV support for the business users when they are utilizing video conferencing facilities across meeting rooms, learning space, and the Auditorium. As the accountable lead for AV within the Watford campus, you will also be responsible for overseeing the operational delivery from third party vendors for AV. Also focusing on continual service improvement opportunities for the AV support model and delivering business training sessions to promote a self-service approach.

SKILLS

• Strong Experience providing technical audio visual support
• Background in customer facing IT support
• Experience in continual service improvement/process improvement
• Strong customer facing skills, with the ability to operate across all levels
• Experience of ServiceNow and familiar with Incident Management ticketing handling
• Experience in managing vendor and service delivery teams
• Knowledge/experience in reporting and data trend analysis
• Experience leading cross-team work and achieving results through influence more than authority
• Ability to train and coach both business and IT stakeholders across supported IT systems

Does this sound like you? If so, APPLY NOW!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age