Legal IT Support Analyst (law firm, M365 Apps, Windows, AD, Mobile devices, PC hardware)

A small London Law firm who specialises in litigation work is looking to recruit a second Legal IT Support Analyst to join the team. Working in the office 5 days a week as an IT Support Analyst, you will provide support for all IT issues, delivering a hands on service to resolve the issue and if unable to resolve, you will escalate to the 3rd party, keeping the user updated.

To apply, you must have some experience of providing IT support within a law firm and have 2 years + experience working as a Helpdesk/Support Analyst, supporting users on Windows, M365 applications, PC hardware, mobile devices and Active Directory administration and knowledge of legal applications such as iManage DMS, BigHand Digital Dictation and Aderant PMS.

With this experience, you will be responsible for

• providing high quality, customer focussed, IT deskside support for the firm's hardware and software
• implementing new technology as required
• supporting the meeting rooms conference facilities
• maintaining asset registers
• ensuring new joiners are set up in terms of user accounts and have the appropriate IT equipment

This role will suit someone who enjoys working 5 days a week in a dynamic office environment and understands what good customer service looks like and is a confident team player who is articulate and happy dealing with all levels of user.