Applications Support Analyst

Applications Support Analyst

Who are they?

I'm working with a growing SaaS Fintech based in central Glasgow. They are going through a period of sustained growth and are looking to add an Applications Analyst to their Software Support team. The company is performing well and have tracked some great success with their product over the last few years, so you will be joining at a great time. The longer term roadmap is to migrate the most of their customers to a cloud-hosted platform over the next couple of years, so you will have the opportunity to work with modern technologies and potentially expand your current skill set.

What will I be doing?

You will be responsible for providing operational support for their key software products, resolving any tickets logged on the Service Desk and ensuring they are correctly resolved as per the Service Level Agreements. It is important that the ideal candidate can analyse where problems lie and have the skills, knowledge, and expertise to resolve it. A background in working with SQL databases is crucial here, as well as how to diagnose performance issues across both desktop and (ideally) cloud applications.

There are opportunities to progress here and you will be given mentoring responsibility to the more Junior Analysts in the team ensuring top levels of service to their global customer base.

What skills do I require?

• Strong commercial experience with SQL Server (ideally T-SQL)
• Experience of bespoke Application installations, configurations, and management
• ITSM tooling
• Working within an ITIL environment
• Cloud knowledge would be beneficial - AWS, Azure or GCP
• Experience with diagnosing database performance issues
• Knowledge of financial services
• Mentoring junior colleagues
• Strong knowledge of Windows Server

Why work for them?

The company have maintained a great employee retention rate, which is a true testament to the great culture within the business. The salary on offer is between £31,000 and £39,000 with flexible hybrid working arrangements in place. They also have an extremely generous Annual Leave package of 34 days holiday a year (including Bank Holidays) and a focus on wellbeing and mindfulness which includes perks like weekly yoga classes, massages, and discounted gym memberships, as well as private healthcare for you and your family.

Does this sound like your next role? Contact Katie at Cathcart Technology for more information.