NOC Controller

COMPANY DESCRIPTION

On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner.

About Viasat

Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space.

Chief Operations Office

The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT

JOB DESCRIPTION

Primary role purpose:

Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives.

In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role.

Key responsibilities:

• Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage
• In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible
• Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders
• Issue appropriate notifications
• Timely produce accurate reports
• Perform regular/routine checks on all systems and services to ensure their reliability
• Provide feedback on any operational issues to other controllers, NOC support engineers and manager
• Contribute on keeping up to date procedures / documentation and contact details
• Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours
• Provide support as necessary to LES's in maintaining network carrier levels
• Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls
• For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status
• Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management
• Identify areas for automation to reduce manual efforts where possible

QUALIFICATIONS

Essential Knowledge and Skills:

• Experience in Operational environment
• Technical education in electronics and/or telecommunications
• Good knowledge of satellite communication networks, systems and propagation
• Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF( Preferred Sectors of experience in: VSAT, Ka band, L Band, C band)
• Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.)
• Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems.
• Knowledge of Service Now
• Skills in automation platforms, techniques and scripting
• Must be able to communicate at all organizational levels
• History of being a team player and team builder
• Critical ability in order to set the right priorities in a complex environment
• Strong troubleshooting and analytical skills
• Positive and energetic attitude
• Capability to work autonomously as well as a self-starter and self-motivated
• Honest, Respectful and Patient
• Ability to adapt and change in a dynamic working environment

Desirable Knowledge and Skills:

• Experience in VSAT and ground stations installation
• Past experience on shift working pattern
• Experience with Inmarsat systems/services
• Experience with mobile network and user terminals
• Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds)
• CCNA Cisco certified

ADDITIONAL INFORMATION

You must be eligible to work in this location advertised.

Our culture and ways of working

Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation.

• Customer - we provide a unique value to our customers
• Accountability - we take ownership, we deliver results, and we keep our promises
• Respect - we collaborate, we embrace and celebrate diversity and we value difference
• Excellence - we create bold solutions for our customers and put quality at the heart of everything we do

We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments.

Diversity

We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status.

We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities.

To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.