About Ekco:
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers' existing technology investments.
In a few words, we take businesses to the cloud and back!
We have over 600 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, & Ireland.
About the role:
Reporting directly into the Network Practice Manager, this is an integral role in the support for UK Network data centres and network customers not only working on the day-to-day delivery of service but also participating in mission critical projects, network development and implementations. We put the customer at the heart of the service we provide so you must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.
A key aspect of the role will be maintaining the networks across multiple data centres, providing 3rd line support to customers and delivering network related projects to internal and external clients as part of a multi-practice project teams.
You will join a growing team of IT experts in delivering high quality IT services. You will be self-motivated and be able to work autonomously and within a team to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's.
Responsibilities will include, but are not limited to:
- Providing maintenance and support for Ekco's networks across multiple DCs.
- Providing support for Ekco's network customers.
- Performing investigations and taking ownership of operational incidents, problems or changes and preparing solutions to achieve resolution/fulfilment within agreed timescales.
- Actioning production support requests, as required, in a timely and effective manner, in accordance with agreed service levels.
- Design and implement client-focused solutions.
- Production of documents including: Statement of Work (SOW), implementation plan and system documentations (HLD/LLD).
- Provide technical support and network guidance to other teams within the business.
- Participate in continuous improvement activities.
- Liaising with vendors and suppliers for support escalation.
- Actioning daily checks and monitoring event reviews to ensure system integrity.
- Participating in rota based, on-call support with the UK Networks team
Essential Skills/Experience:
- CCNA or equivalent networking qualification
- 5+ years as a network engineer with hands-on experience.
- Strong experience in troubleshooting layer 2 and layer 3 protocols, eg OSPF, BGP, MSTP, HSRP/VRRP, IPSec.
- Strong experience in supporting and configuring Firewalls, specifically Fortigate, Palo Alto and Cisco ASA.
- Strong experience configuring network Switches across multiple vendors - Cisco (Nexus, Catalyst), Dell, Mellanox, Juniper, Huawei.
- Monitoring - eg, Nagios/Solarwinds/PRTG.
Desired Skills:
- CCNP or equivalent
- vCloud Director experience
- Huawei Routers and Switches experience
- Juniper Routers and Switches experience
- Frotinet suite experience
- Cumulus OS experience
- Cisco wireless experience
- NSX experience
- Citrix Experience
- Experience gathering customer requirements and joining pre-sales consultancy effort
- ITIL Foundation qualified
Why Ekco
- Ranked as Ireland's 4th fastest growing technology company in the Deloitte Fast50 Awards
- VMware & Veeam top partner status
- Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
- We recognise the value of internal mobility and encourage opportunities for internal development & progression
- Flexible working with a family friendly focus are at the core of our company values
Benefits/perks:
- Time off - 25 days leave + public holidays
- x1 day Birthday leave per year
- Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
- Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
- Private Medical Healthcare with Bupa (post probation)
- Discounted Dental Insurance with Bupa (via salary sacrifice)
- Regular EkcoEats socials - monthly lunch in the office for all
- EkcOlympics - a global activity for fun!
- Learning & development - Unlimited access to Udemy learning platform
- A lot of responsibilities & opportunities to grow (also internationally)