Desktop Support Engineer - Permenant Opportunity

Synergize Consulting have an exciting opportunity for a Desktop Support Engineer to work with our client who are a Global IT Consultancy company. This is a great role if you are starting your career into the IT Industry.

Role: Deskside Engineer

Location: Swindon, Wiltshire (Onsite)

End Client: IT Manufacturer

Salary: £25,000 + Company and site benefits including free parking & a subsidised canteen.

This is a Full time role working Monday to Friday, 37.5 hours per week.

Day to day activity on this site includes resolving and supporting a wide variety of laptop, desktop hardware incident issues and requests, network incidents and requests and stock management tasks while minimising disruption to our users.

As a Desktop Support Engineer you will:

Provide 1st and 2nd level desktop/laptop support

Monitor the call management system to update and close calls when resolved

Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conf Rooms/AV Support, and Digital Signage

Troubleshoot office software issues

Support the Wireless office environment

Participate in Project based assignments when required

Participate in hardware refresh activity adhering to strict refresh schedules, refresh meeting attendance

Support conference room AV equipment

Be able to troubleshoot/diagnose WLAN Issues and escalate to next Level Support if required

Provide support to the end-to-end process of the Asset Management function locally