ServiceNow Specialist - Solution Support - Job Opportunity

CANDIDATE MUST HOLD ACTIVE SC AND BE ABLE TO OBTAIN DV CLEARANCE DUE TO THE NATURE OF THE ROLE

Synergize Consulting are seeking a ServiceNow Specialist to perform a hybrid of administrative and development/implementation tasks on behalf of our client who are a Global IT Consultancy Company.

Role: Solution Support Engineer (ServiceNow Specialist)

Location: 2-3 days onsite Aldermaston

Clearance: Defence client - must hold active SC and be willing to go through DV. (British born)

Salary: Competative + Company benefits

As well as knowledge of the standard IT Service Management (ITSM) module in ServiceNow, the ideal candidate would have experience in one or more of the following modules:

Customer Service Management (CSM)

HR Service Delivery (HRSD)

Field Service Management (FSM)

As a ServiceNow Specialist you will:

Be part of an implementation project team, building and delivering solutions ensuring user requirements (Stories) are delivered to specification

Complete enhancement requests and new functionality requests to meet business needs

Build service catalog items and workflows in ITSM and CSM modules

Build HR Service items and Lifecycle events

When requested, lead demos, training, solutions of the overall development to deliver value and successful outcomes to the customer

When necessary, assist with day to day admin tasks on the ServiceNow platform

Offer guidance and mentorship to junior colleagues by sharing experience and accumulated knowledge, facilitating their professional development