Platform Support Analyst

Long-established technology company within the insurance industry are seeking an experienced Platform Support Analyst to join their growing Support team.

You will join a close knit technical platform support team, providing clients with high quality technical support. The right candidate will have previous platform support experience, proven experience using Linux, Python and Active Directory. A client facing role, so strong communication skills and a problem solving mindset mindset is key.

The Role:

• Support customers with in-depth technical knowledge on all product applications. This will be through multiple channels, such as via phone, email, web and occasionally in-person
• Understand and diagnose data problems on the system, working with JSON data and Scripting languages
• Work with senior managers to develop and improve Support team processes and systems
• Assist in the identification of opportunities to adjust and automate processes

The Requirements:

• Technical knowledge in Linux, Python and Active Directory
• Prior experience in a Platform Support role or similar
• Technical aptitude and a keen interest in new technologies
• Ability to work outside of office hours on a rota'd basis
• Full UK Right to Work, no sponsorship options available

The Overview:

• Up to £35,000 depending on experience
• Fulltime permanent role
• Hybrid flexibility - 2 days in office required
• Central London office, close to major transport links

If you're looking for an exciting new challenge and an opportunity join a market leading software company, we are keen to hear from you - please apply!