Platform Manager (Microsoft 365)

Grade A - £50,466 (National Framework) or £55,484 (London Framework if you are London office based or homebased and live within the boundary of the M25) There is also an additional homeworking allowance of £514 per annum for those working from home

Contracted Hours: Full time 37 hours per week

Contract Type: Fixed Term or Secondment until 31st March 2024

Closing date: 9th October 2022 at 11.59pm

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you .

You will have the opportunity to build upon your previous knowledge and experience of M365 (predominantly Share Point Online, Teams ) to lead and own the organisations continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, and external support partners to drive adoption, implement best practice and ensure we get the most out of the M365 product suite.
We use the latest technologies in terms of M365, D365, azure hosting and the ilk thereby providing you with exposure to these technologies. We also work at pace, and avoid micromanaging - meaning that you will have a degree of autonomy that you may not find elsewhere.
If you enjoy working in a fast paced and collaborative environment, with a real opportunity to drive things forward and ultimately make a real difference to peoples lives, then this could be the right role for you.

What we can offer you...
Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What you will bring

You will report directly into the Head of Operational Business Services and manage the full M365 technology platform, and associated licensing, with a view to maximising employee awareness, adoption, and satisfaction, by defining, implementing and supporting the organisation s M365 Roadmap and supporting governance structure in line with organisational policies.
Managing a small team, and working with suppliers, you will form strong relationships with Microsoft and will be involved in creating strong technical and governance roadmaps in line with the organisations associated data and security policies, to ensure continuous improvement and ultimately delight our internal colleagues.
You will own the continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, to drive adoption, implement best practice and ensure we get the most out of the M365 product suite.
The role will require you to use your deep technical and functional skills in the M365 product suite to lead a small team to create these deliverables and transition them to live service , managing change as appropriate
As a senior manager, you will be expected to provide guidance, mentoring and coaching to other team members within their area to proactively manage issues that may arise, deliver associated projects and drive adoption of M365 (SPO, Teams, viva etc) and new product enhancements as they arise.

Accountabilities:

Act as the internal expert for Microsoft 365 suite of applications and their capabilities and stay abreast of Microsoft roadmap and how it can be leveraged to meet the organisations needs.
Support the wider business in solution development / design /implementation and ongoing support by working with team members, key stakeholders and 3rd party suppliers.
Define the governance framework for Microsoft 365, including data retention and data security in line with organisational policies
Develop and contribute to development of Microsoft 365 change management and adoption materials with a view to ensuring effective management of the product suite.
Collaborate with Microsoft and internal functions to ensure the continued adoption and support of existing/new Microsoft 365 features
Maintain awareness of what other sectors are doing and build relationships with other government/public bodies to share knowledge and enhance the offering to CQC colleagues.
Lead and own the Microsoft 365 vision within CQC, supporting leadership with regular communications.
Participate in the evaluation and design of M365 technical solutions, supporting the development of business cases, and identification / communication of associated risks.
Partner with the wider team (including our internal training teams) and comms to help create content that communicates Microsoft 365
Role models inclusive behaviours in everyday interactions.
Promotes a culture of respect and fairness and understands personal responsibilities around delivering against CQC diversity and inclusion strategy.
Role models and supports others to instil our values into everything that we do.

Essential Skills and Experience:

Demonstrable experience Managing enterprise Microsoft 365, SharePoint Online and Teams technologies in a large organisation
Demonstrable experience of owning a Microsoft 365 roadmap internally for a business, and the ability to evaluate the applicability of features and new products for business gain
Experience driving technology adoption and reporting on workplace technology adoption
M365 full stack management expertise: Management tools, techniques, monitoring and integration
Experience with configuration management, identity and access management, collaboration platforms (yammer, viva) and other M365 based services
PowerShell skills including development of ground-up scripting across Microsoft 365 services
Experience of managing M365 licensing
Relevant Microsoft and ITIL certifications are highly regarded
Strong attention to detail and excellent customer service orientation
A self-starter who has the ability to work autonomously and as a team player
Excellent verbal, written and presentation skills

For an informal discussion or further information on the role, please contact Andy Basnett-Rix, Head of Operational Business Services at

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email:

Note for external candidates:
CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

For this role, we are particularly encouraging people from Black and Minority Ethnic communities and people with a disability to apply, who are currently under-represented at this level in the organisation.

Our Values




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