Cloud Customer Care Solution Architect - Birmingham

Cloud Customer Care Solution Architect

Location: Birmingham

Salary: Competitive Salary & Package (Dependent on Experience)

Career Level: Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. With our thought leadership & culture of innovation, we apply industry expertise, diverse skill sets & next-generation technology to each business challenge.

We believe in inclusion & diversity & supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual & Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion & diversity too.

"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do & the impact we have with our clients & with the communities in which we work & live. It is personal to all of us." - Julie Sweet, Accenture CEO.

As a team:

Accenture's CEO Julie Sweet has announced & committed to the formation of Accenture Cloud First backed by a $3 billion investment over three years. This strategic directive will ensure Accenture will continue to be a leader in Cloud consulting & enable us to support organisations across industries on their journey to cloud & become truly 'Cloud First' & realise greater value faster & at scale. Our substantial investment demonstrates our commitment to delivering greater value to our clients when they need it most.

You'll learn, grow & advance in an innovative culture thatthrives on shared success, diverse ways of thinking & enables boundaryless opportunitiesthat candrive your career in new & exciting ways.

If you're looking for a challenging career working in a vibrant environment with access to training & a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies & will have the opportunity to develop a wide range of new skills on the job.

In our team you will learn:

• How to provide solutions to real world problems across a variety of industries.
  
• How to help transform leading organisations and communities around the world.
  
• How best to develop your skills and hone your talents within an innovative technology environment
  
• A focus on people development through a collaborative & mutually supportive culture with a wealth of training & development opportunities
  

As a Cloud Customer Care Solution Architect, you will:

• Overall solutioning including pricing strategy & delivery model
  
• Solution and size teams required to deliver complex contact centre projects
  
• Translate complex business problems into robust solutions
  
• Develop & deliver presentations which resonate with senior client stakeholders
  
• Create high quality, client facing assets which advises clients on how to customer care solutions to cloud
  
• Develop & design roadmaps, implement strategies & transformation plans
  
• Scrutinise existing client environments & recommend solutions that enable a to-be vision
  
• Identify for additional opportunities within clients, leveraging wider Accenture offerings
  
• Lead & contribute to RFP & business case development
  

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Qualifications

We are looking for experience in the following skills:

• Experience of architecting solutions using AWS, Genesys, Cisco and Salesforce
  
• Workon complexcontact centresolutions whereyou will be designing solutions to move customers from on-premiseto cloudplatforms.
  
• Work on Amazon Connect & the widerAWSeco-system to create complexsolutions which meet requirements
  
• Responsibilitytohavebusiness conversations & convert those conversationsinto a technical design which can be implemented
  
• Work withcloud providers such as AWS, Microsoft & Google to come up with be-spoke client solutions
  
• Have responsibility ofdeveloping ahigh-levelbusiness caseto help clients with transformations
  
• Work withclient teams to come up with integration architecture which showcases how the solution will work from anend-to-endperspective.
  

Set yourself apart:

• Demonstrate ability to hold virtual or physical meetings to come up with technology solutions which improves customer experience.
  
• Have a good understanding of AWS services & how those services integrate to form a contact centre solution.
  
• Demonstrate awareness of various cloud contact centre platforms available in the market
  
• Demonstrate ability to work in an agile manner to deliver project
  
• Demonstrate ability to work with developers & DevOps engineers to convert high level architecture into low level design & code.
  

What's in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance & 3 extra days leave per year for charitable work of your choice!

Flexibility & mobility are required to deliver this role as there will be requirements to spend time onsite with our clients & partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. We combine unmatched experience & specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology & Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance & create lasting value across their enterprises. Visit us at

Closing Date for Applications 30/04/2022

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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