Implementation Manager, Enterprise Solutions

Working at Signant Health puts you in the very heart of the world's most exciting sector - a high-growth, dynamic company in an extraordinary industry. We are radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
ROLE PURPOSE
Signant Health is currently recruiting for an Implementation Manager, Enterprise Solutions Signant Health's SmartSignals Supplies clinical supply chain management software. The primary responsibility of this role is to lead the successful implementation of the Supplies SaaS solution for new clients. This individual will also work directly with existing clients to maintain accounts and relationships, support upgrade projects, and identify and support new business opportunities.
SmartSignals Supplies is a leading commercial enterprise solution enabling global pharmaceutical and biotech organizations to manage end-to-end clinical supply chain activities such as demand forecasting & supply planning, inventory management, and distribution. We partner with over half of the top 25 global pharmaceutical organizations.
Implementations of our SmartSignals Supplies solution are often one component of a broader business transformation initiative within a client's organization and require our clients to plan and execute several complex and business-critical activities. These activities include system training & orientation for large end user populations, realignment of long-established and highly governed business processes, software validation to meet regulatory requirements, the migration of historical business data from
legacy systems into SmartSupplies, and integration of the Supplies solution with a client's internal systems and external vendors.
This candidate must experience supporting enterprise-level software implementation projects. This individual will report directly to a Senior Director, Director, or Associate Director on the Supplies Client Services Team.
KEY ACCOUNTABILITIES
• Lead project management activities for new client implementations of the SmartSignals Supplies product, including project planning, governance, risk management, and finances
• Develop & maintain detailed project plans & RACI's to manage project timeline, scope, and division of responsibilities between Signant and client personnel
• Work closely with Signant and client personnel to ensure on-time and on-budget delivery and completion of implementation activities and deliverables
• Monitor and facilitate technical implementation activities as needed, including software deployment & configuration, client UAT / validation, system integrations, data migration, etc.
• Manage and report on project finances including tracking of milestone achievement, billings, and overall progress against budgets
• Prepare & present comprehensive project updates to Signant & client senior stakeholders in support of governance & risk management activities
• Support client accounts post-implementation to ensure positive experience with the Supplies product in production and Signant compliance with commitments, SLA's, etc.
• Support business development activities via scoping of new client engagements, proposal development, etc.
KNOWLEDGE, SKILLS & ATTRIBUTES
• Bachelor's Degree or equivalent experience
• 8+ years' experience leading or supporting the implementation of enterprise software solutions for clients, including project planning, governance, risk management, and finance
• Hands-on experience with the technical elements of cloud-based software implementations, including validation, data migration, and system integrations
• Familiarity supporting GxP and UAT / validation requirements in a regulated industry
• Strong interpersonal skills with clients and Signant colleagues, including listening, influencing, mediating conflict, and challenging senior personnel when appropriate
• Strong attention to detail, communication, decision making, and organizational skills
• Experience managing multiple projects concurrently in a dynamic environment
• Experience managing direct and indirect resources in a functionally matrixed environment
• Solution-oriented and self-starter with high ownership quotient
• Proficiency with Microsoft Office suite including knowledge of MS Project and other standard project management tools
Desirable:
• Pharmaceutical and/or supply chain experience
• Project Management Professional (PMP) certification
• Advanced degree in a technical discipline