CRM Configuration Executive
- HM Land Registry
- Telford, Shropshire
- 23/09/2022
Full time
Information Technology
Telecommunications
Job Description
You will be responsible for managing the build, development and implementation of CRM system functionality and tools needed to drive the needs of HM Land Registrys Business and Customer Strategies and emerging day-to-day issues.
You will make decisions about what configuration changes are needed to meet operational and strategic needs, and then ensure those changes are implemented.
You will innovate through using contact deflection and self-service tools to help meet HM Land Registrys objectives around customer handling and volume/type of contacts.
You will create and implement standard CRM system principles and approaches to facilitate consistent customer handling and data gathering.
Please see the attached Candidate Pack for more information.
Responsibilities
To be successful in this role you will have experience of managing the development and/or configuration of CRM systems in a complex/large organisation.
You will have had training or be accredited in configuring a CRM system.
You should be confident to advise and make recommendations as to system capabilities and potential, and have demonstrable experience of implementing system changes to meet operational and strategic needs.
You will be able to influence colleagues, both directly and through your networks of contacts, and manage expectations of what can and cannot be achieved.
Good working knowledge of Office tools, particularly Excel is also essential.
Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.
Behaviours
We'll assess you against these behaviours during the selection process:
Technical skills
We'll assess you against these technical skills during the selection process:
Benefits
A great place to work
HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us.
Where difference is celebrated
Were committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve.Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan.
HMLR offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working exactly what you would expect from a progressive employer.
Working for us - What HM Land Registry can offer you
Things you need to know
Security
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.
Please copy and paste your CV onto the online application form, detailing your qualifications and work history.
You will then be asked to complete a 250 word technical box which should be used to demonstrate how you meet the essential technical criteria as follows:
In the event of high volume of applications, the technical criteria may be used as the lead sift criteria.
The Statement of Suitability section (in no more than 500 words) should be used to outline your skills and experience for the role and detail how you meet the essential experience criteria listed below. You may wish to bullet point/list your statement to match the criteria.
The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual, blended interview.
The blended interview will test the experience and behaviours listed in the attached Candidate Pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we dont advertise which strengths are being tested.
Candidates may refer to notes within their video interview, but they should be used as a prompt only.
You should ensure you read the attached Candidate Pack fully before submitting an application.
Please review your application form before clicking submit once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications this is 11:55pm on the advertised date.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
If you would like further information about the use of your personal data, please click on the link below:
Job Applicant Personal Information
Feedback will only be provided if you attend an interview or assessment.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
You will make decisions about what configuration changes are needed to meet operational and strategic needs, and then ensure those changes are implemented.
You will innovate through using contact deflection and self-service tools to help meet HM Land Registrys objectives around customer handling and volume/type of contacts.
You will create and implement standard CRM system principles and approaches to facilitate consistent customer handling and data gathering.
Please see the attached Candidate Pack for more information.
Responsibilities
To be successful in this role you will have experience of managing the development and/or configuration of CRM systems in a complex/large organisation.
You will have had training or be accredited in configuring a CRM system.
You should be confident to advise and make recommendations as to system capabilities and potential, and have demonstrable experience of implementing system changes to meet operational and strategic needs.
You will be able to influence colleagues, both directly and through your networks of contacts, and manage expectations of what can and cannot be achieved.
Good working knowledge of Office tools, particularly Excel is also essential.
Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Making Effective Decisions
- Working Together
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Training or accreditation in configuring a CRM system
Benefits
A great place to work
HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us.
Where difference is celebrated
Were committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve.Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan.
HMLR offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working exactly what you would expect from a progressive employer.
Working for us - What HM Land Registry can offer you
Things you need to know
Security
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.
Please copy and paste your CV onto the online application form, detailing your qualifications and work history.
You will then be asked to complete a 250 word technical box which should be used to demonstrate how you meet the essential technical criteria as follows:
- Training or accreditation in configuring a CRM system
In the event of high volume of applications, the technical criteria may be used as the lead sift criteria.
The Statement of Suitability section (in no more than 500 words) should be used to outline your skills and experience for the role and detail how you meet the essential experience criteria listed below. You may wish to bullet point/list your statement to match the criteria.
- Experience of managing the development and/or configuration of CRM systems in a complex/large organisation
- Implementing system changes to meet operational/strategic needs
The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual, blended interview.
The blended interview will test the experience and behaviours listed in the attached Candidate Pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we dont advertise which strengths are being tested.
Candidates may refer to notes within their video interview, but they should be used as a prompt only.
You should ensure you read the attached Candidate Pack fully before submitting an application.
Please review your application form before clicking submit once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications this is 11:55pm on the advertised date.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
If you would like further information about the use of your personal data, please click on the link below:
Job Applicant Personal Information
Feedback will only be provided if you attend an interview or assessment.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
About HM Land Registry