Azure Systems Engineer

Role Introduction

The Azure Senior Systems Engineer role provides delivery and support of Microsoft Azure cloud environments for Advanced Managed Services customers and Advanced products. This exciting role requires an innovative individual taking previous experience to identify opportunities to automate and improve existing and new environment builds. There will be a strong focus on Infrastructure as Code(IaC) methodology

Communication and collaboration are paramount in this role, you will work closely with a variety of internal and external business stakeholders and will be continually engaged and collaborating with our clients.

This role can be home based on in one of our UK Offices.

What You Will Do

• Work with the business stakeholders to maintain and continually improve Managed Services and Advanced Product environments hosted in Azure:

  • Commissioning and supporting IaaS & PaaS services.
  • Completion of system documentation and service take on.

  Provide 3rd line support on Azure IaaS/PaaS services and connectivity issues. This requires:

  • Root cause investigation, reporting to senior management with a prevention plan.
  • Resolution of incidents in line with contractual timescales.

  Collaborate on creation and improvement of Infrastructure-as-Code deployments:

  • Identify and implement innovation opportunities within existing infrastructure.
  • Automate deployments.
  • Contribute towards improving automation and scripting of tasks.
  • Perform proactive maintenance upon customer systems.

  The nature of the role requires mandatory participation in flexible working:

  • On call 24x7 support rota, providing an escalation path to the Service Desk.

  Participate in continual improvement processes, modelled around meeting ISO standards:

  • Change control, with peer change review.
  • Quality driven; work planned with minimal disruption to users.
  • Incident investigation.

  Assist with ad-hoc tasks as required to support wider business plans and initiatives.

What You Will Have

• A drive to automate tasks and data collection.
• A keen thirst for knowledge, be constantly keeping abreast of the latest technologies and continually considering how they can be utilised to provide a first class solution.
• The ability to communicate complex issues in a clear way, written and orally
• A desire for success and operational excellence.
• Excellent communication skills both verbal and written, being able to operate at all levels and articulate messages to a variety of different audiences. Understand people and cultural differences to build good relationships with colleagues and Customers.
• Capability to author and update both support and procedural documentation as well as provide input into project design and concepts.
• Keen willingness to mentor and support others in the team.
• The ability to multi-task, keep accurate logs and provide basic reports on progress.
• Capability to project manage in an informal capacity; able to apply appropriate project methodology to plan, execute and report on work in a structured way.
• Carry out risk assessment of day to day functions.
• Ability to obtain and maintain UK Government Security Check (SC).

Essential skills to be considered for the role:

Significant experience with managing Azure environments.Ability to configure and fine tune cloud infrastructure systems.Experience with running production systems, triaging and solving outages.Experience with a modern monitoring system, Application Insights, Azure Moni