Process Governance & Insights Manager

We are recruiting for a global investment management organisation who have introduced a flexible working programme. As a respected employer and organisation they fully encourage diversity and are supportive of individual s needs and are able to accommodate flexible hybrid working to meet your needs.

Their Operational Excellence division supports Transformation & Change, where the team s key purpose is to embed new, efficient ways of working and a culture of excellence by upskilling and empowering all colleagues to deliver the best outcomes for their customers and the business. As a new and growing team, we have a strategic vision of delivering a world class operations function and an outstanding end client experience, through lean, cost effective, highly automated end to end processes operating within our risk tolerance.

As the Process Governance & Insights Manager you will be involves in building and embedding a process central culture across Operations; ensuring that process mapping and process improvement are paramount to a world-class Operations function. You will be a Subject Matter Expert on process mapping standards, process improvement and process architecture tools (such as Knowledge Base), where you will:

• Work with all Operation teams to ensure that they have the right tools, skills and understanding to ensure process is a central and ongoing focus within training, change and Continuous Improvement initiatives.
• Define best methodologies e.g. process improvement techniques to enable a world class operational function where process is aligned to customer need.
• Ensure process governance activities are aligned to other Operational Excellence and continuous improvement initiatives
• Engage with vendor management team and vendor to retain ongoing relationship & identify opportunities for product enhancement. Provide project support within Operations for any strategic deployment of architecture solutions if applicable.
• Support the roll out of any changes arising from Transformation such as the Target Operating Model.

With theoretical and practical knowledge and understanding, you will already possesses prior experience of process mapping and modelling, as well as knowledge of process modelling and workforce optimisation tools.

Additionally, you will be someone with proven analytical skills, a keen interest in continuous improvement and have the ability to influence others and understand change in context to strategy

This is only a brief description and further information is available on application together with details of the remuneration package that includes a highly attractive base salary, an extremely generous bonus potential, onsite gym, a market leading non-contributory pension and flexible working.