Desktop Support Analyst

Desktop Support Analyst- London- 6 months- £30,000-£35,000

A national Wealth Management company are looking for an experienced Desktop Support Analyst to join their ever-growing IT function. The role will provide support to teams company wide including business services, finance, banking and financial services.

Responsibilities:

• Deal with incidents and requests triaged by the Service Desk relating but not limited to support of endpoints, user permissions, troubleshooting application issues etc.
• Monitor the progress of incidents and requests from raise to solution and keeping users informed of the progress
• Timely fault diagnosis
• Supporting the video conferencing equipment and meeting room technology
• Raising and maintain calls in the IT Service Management Tool where appropriate
• Triaging faults to appropriate third-party providers or other internal support teams
• Creating documentation for trending incidents and sharing knowledge with the Service Desk team
• Carrying out desk visits where there may be a physical problem
• Building laptops for new joiners and replacement devices
• Supporting the onboarding of new service and systems that transition from project to BAU
• Other Desktop Support related tasks

Skills/Experience:

• Excellent communication and interpersonal skills with management, team, peers and vendors
• Excellent resource management and planning skills
• Ability to provide on- site local support
• Experience working in a fast paced desktop environment
• Technically strong across a varied tech stack
• Excellent analytical and problem solving skills

Experience supporting the following:

• Windows 10
• M365 including Azure
• Microsoft Teams
• Active Directory
• Group Policy administration
• Mobile device support
• Polycom Video Conferencing
• Networking (TCP/IP, WAN, VLANs)
• PC/Laptop/VDI Image deployment

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.