Family Information Officer

What we are looking for:

We are looking for an enthusiastic and well organised person to join us as our Family Information Officer as part of our family engagement team. Working alongside the Family Engagement Team and wider Programmes team, this role will fill a critical information gap for the families that WellChild supports and will help the charity attract new and harder to reach families into the WellChild Family Tree network.

Through becoming familiar with relevant policy and guidance for families caring for children with complex medical needs, you will be able to help identify the key issues facing our families and then curate the most relevant, up to date information from a variety of expert sources to help support them whilst also taking the lead on information projects aimed at helping families to thrive at home.

Purpose of the role:

Families thrust into a world of disability and complex care find themselves having to navigate their way through a new normal with nowhere to go for relevant information and advice. The result leaves many unaware of their entitlements or the help that might be available. This puts many families under extreme pressure, leading to financial hardship, family breakdowns and emotional strain.

Working within the Family Engagement Team and reporting to the Family Engagement Manager, this role will continue to develop and expand WellChild s information provision. This will be achieved through research and delivery of information, tools and advice for families on subjects such as, but not limited to health, legal rights and entitlements, wellbeing and local services.

There are two key parts to this role:

Identifying key issues/challenges:-

Work with other members of the Family Engagement Team and wider Programmes Team to listen and identify common themes and challenges being raised and discussed in the WellChild Family Tree forum; WellChild Nurse network and with other key stakeholders.

Information Development & Delivery:-

Develop an information/content plan covering a variety of family relevant subjects, focused on the key issues/challenges & themes raised. Delivering information in a variety of mechanisms designed to engage with families and attract new, harder to reach families.

You will also be expected to provide content for the WellChild Family Tree online forum, create and deliver family workshops based on the resources you create, and develop appropriate monitoring, evaluation, and reporting methods to demonstrate the impact of the information articles and WellChild information hub. Throughout your work you will embed safeguarding processes and policies to keep families safe.

You will be able to:

Demonstrate recent experience of producing information for vulnerable people with excellent writing and editing skills
Confidently use digital and social media channels to communicate to target audiences
Produce content in a variety of formats; maximising opportunities to engage harder to reach and more diverse families.
Demonstrate excellent attention to detail
Demonstrate commitment and ability for strong team working
Effectively prioritise and work calmly under pressure
Collaborate with other teams across the organisation such as Comms & fundraising to maximise promotion for events.

You will have:

A passion for working with families with children who have serious health needs.
A desire and commitment to improve family s ability to thrive at home, by providing reliable information to help them on their child s journey
Strong communication and organisational skills
You will have experience using Client Management Systems
A competent Microsoft Office user

What we can offer:

Competitive salary circa £25,500
23 days holiday on appointment rising to 27 days plus 8 bank holiday
Stakeholder Pension Scheme from appointment
Employee Assistance Programme
TOIL for out of hours work

Other:

This is a permanent full-time role, based in Cheltenham. In conjunction with this we operate a hybrid home working/office working policy.

There will also be some travel to meetings and events required that fall outside of normal working hours.

For further details about WellChild and the role please see the attached documents.