3rd Line Support Engineer - Perm - Bristol/Hybrid

3rd Line Support Engineer - Perm - Bristol/Hybrid

Location: Bristol/Hybrid
Salary: £35,000 to £40,000 (DOE) + Benefits
Start Date: ASAP

Please note this role unfortunately does not offer sponsorship.

The Company
Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment.

The Role
Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office.

You will be responsible for

• Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email.
• Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user.
• Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times
• Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems
• Proactively monitoring and maintaining all IT systems.
• Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems.
• Managing backups and disaster recovery plans.
• Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach.
• Driving process improvements and recommendations.
• Being prepared to seek assistance from your team when required, and providing assistance when requested.
• Maintaining and improving cyber security accreditation.
• Suggesting improvements to the existing systems to help business processes.
• IT Project planning and implementation of new systems or services, including onsite visits to other offices when required.
• Domain, website and hosting management across the group
• Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business.

You will have experience in

• Microsoft 365 Administration
• Good Knowledge of Microsoft Teams
• Windows Desktop/Server Operating Systems
• Active Directory/Azure AD
• PowerShell
• Hyper-V/VMWare Experience
• NAS/SAN Experience
• Networking - VLAN/Firewalls/MPLS
• Mobile Device Management
• VOIP and Phone System Experience
• Remote Desktop Services (RDS)
• DMARC, DKIM, SPF

Desired Skills

• Cloud Services: Microsoft Azure
• Linux Experience
• Security standards such as ISO27001/Cyber Essentials (plus)
• Microsoft MS-900/AZ-900 Certifications
• Windows Autopilot

To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV.

Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.

Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.