Senior UX Designer

As a Senior UX Designer in one of our Agile 'pods', you'll be part of a small, semi-autonomous design team working closely with other Ecommerce disciplines, to deliver great customer experiences for your team's area of responsibility (which could be a holiday product or a stage in the user journey). Each pod also contains product management, scrum development teams, analytics and optimisation.

Our Head office is in Luton but TUI believes that work is something you do, not somewhere you go. We believe in offering as much flexibility to the individual on whether they work from an office or elsewhere. Of course there may be occasions when we will need you in the office for business reasons, but wherever reasonable we allow you to make the choice.Please note the closing date for applications is Sunday 25th September

ABOUT THE JOB

Customer focus

• You'll be passionate about understanding our customers, their needs and behaviours, and advocating for them in project definition. This means working closely both with our Digital Researchers and Analysts to understand all types of insight that can inform your designs and decision-making.
• Ensuring that the user is represented appropriately throughout your design process through seeking appropriate feedback - for instance through performing your own unmoderated usability testing, and helping less experienced colleagues to follow good practice through all forms of feedback and design validation.

UX Design

• You'll be practicing iterative, user-centred design, balancing pragmatically between customer needs and business objectives. Your knowledge of collaborative techniques such as cognitive walkthroughs, effective design reviews and ideation wil help you arrive at better solutions for the more complex pieces you'll be asked to deliver - dealing with technical constraints, understanding the impact radius of changes and working with others outside your team to ensure an effective experience is maintained over time across our customers' online journeys.
• Your outputs will usually be designs and prototypes to mid-fidelity, that you'll work closely with a UI Designer to bring fully to life and align with the appropriate branding.

Agile working

• As a key member of one of our agile 'Pods', you'll be collaborating regularly with Product Owners, analysts, developers and other designers, inputting into backlog generation and prioritisation and identifying opportunities for optimisation through A/B testing. You'll work on backlog priorities and support others in the Pod too - role modelling good practice and mentoring less experienced colleagues to help them grow, maximising the value of your knowledge.

Design collaboration

• Alongside your pod team, you'll be part of wider design communities across the pods - both for design holistically and for UX Design specifically - working with the UX Practice outside the pods to ensure we deliver consistent, joined-up experiences across the pods.
• This will involve such things as sharing your ideas and progress on design work through holding effective design reviews with colleagues, contributing ideas and feedback to other designers, contributing to communities within the wider design team to address particular, broad design topics (eg accessibility), and will require understanding the goals and objectives of other pods to be able to provide effective feedback and support, and ensure effective customer journeys are maintained.

To do all this you'll need to be able to get up to speed quickly, in order to understand the needs of our customers, the objectives of the business and the technical capabilities of the systems involved. You'll also need to be a great communicator, and able to maintain effective relationships with stakeholders and colleagues of various disciplines.ABOUT YOU

Enthusiastic UX professional with extensive, demonstrable hands-on experience in full UCD lifecycle in an Agile digital commercial environmentA proven track record as a successful UX practitioner, with strong responsive design experienceA strong portfolio demonstrating your achievements across multiple complex projects, solving a variety of customer and business problemsSelf-motivated and results-driven, with great communication and persuasion skillsExcellent analytical and problem-solving skills, and the gravitas to influence and persuade stakeholdersAbility to handle multiple projects in a fast-paced environment, and take responsibility for the quality and timeliness of delivera