Service Delivery Specialist TNG (Remote UK)

About HRS
HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the role
You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Implementing and providing support on the HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.

Requirements

• Minimum 2 years of experience in the support or installation & configuration of Oracle POS products, together with the associated customer training.
• Hospitality/Leisure(Spa) operations background an advantage.
• Experience in working with competitive hospitality products including POS, PMS and Spa systems.
• Familiar with Windows operating systems & POS hardware.
• Familiar with Oracle PL/SQL. Professional certification is preferable.
• Good interpersonal skills with both customers and cross-functional teams.
• Possess a valid passport and be available to travel extensively and for extended periods of time.

What you will be doing

• Responsible for implementation & support of solutions for hotels, spas and fitness clubs across the region.
• Conduct user training.
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases.
• Ensure familiarity with new product releases as they become available.
• Liaise with subject matter experts on client requests for enhancements and development.
• Work with the support/implementation teams to ensure service level requirements are exceeded.
• Perform other duties as requested or as deemed appropriate by management.

Language requirements:

• Native or proficient in English, both written and spoken 

What we offer you

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.