Area Manager Service Delivery (Remote UK & Ireland)

About HRS
HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the role
You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Leading a team of service delivery specialists. The ideal candidate will be ambitious, customer oriented, team leader and passionate about digital transformation within the hospitality industry through innovative technologies and software.

Requirements

• Minimum 4 years of management experience in the support or service delivery.
• Experience of working with hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
• Good interpersonal skills with both customers and cross-functional teams.
• Free to travel extensively and for extended periods of time.

What you will be doing

• Ensure delivery of support/implementation to hotels, restaurants, spas and fitness clubs across the region
• Managing the service delivery team in your region, recruiting and training service delivery specialists, to ensure that customer services are delivered with the highest quality.
• Setting and implementing customer service delivery standards, to achieve a consistent and excellent support service level.
• Ensure that we maintain sufficiently skilled resources as needed, and to promote new revenue opportunities for HRS.
• Clients relationship management, ensuring a high level of satisfaction with products and services by HRS. Representation of the HRS’ interests in your region.
• Assisting with sales and marketing activities, attracting new clients, business development in your area

Language requirements:

• Native or proficient in English, both written and spoken 

What we offer you

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.

 

Software-Web Training, IT Project Management, Project Management, Technical Customer Service, Equipment Install-Maintain-Repair, Front Desk-Reception, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development