2nd Line IT Support Analyst

Job Title; 2nd Line IT Support Analyst Location; Leicester Salary £17,000 - £21,000 Key Skills; IT Support, 2nd Line, Service Desk, Support Analyst, Second Line, Maloy and Flynn are actively looking to recruit a Second Line IT Support Analyst for a client based in South Leicestershire. Support includes network fault diagnostic and resolution, reporting faults and tracking; keeping clients updated during the process. Providing support on other products and services that they offer, including MS Office applications and the organisation’s communications system. Key Responsibilities: • Provide first and second line support to clients via telephone and email for the range of services and products provided. This can range from o General IT support o Helping clients resolve issues with popular applications such as MS Office o Networking infrastructure issues • To provide diagnosis and resolution of issues raised • Report and manage issues through our wholesale suppliers • Keeping clients up to date at all times • Answering clients’ questions The successful candidate will have an interest in IT and networking and will be familiar with concepts of LANs and WANs. They should be familiar with the suite of applications in MS Office. Person Specification: An enthusiastic individual with interest in networking and Internet technologies and protocols. Someone with good communication skills, able to work as part of a team as well as managing their own work load and time management. Keen to learn and develop - through on the job training, formal training and personal study. To be considered for this role you must have previous experience in a similar role. If you would like to apply for this vacancy with Maloy & Flynn Recruitment please submit your CV for consideration. Due to the high volume of applications we receive if you have not heard from us within 7 days then your application has been unsuccessful Maloy & Flynn Recruitment is an equal opportunities employment consultancy for both temporary and permanent positions in Legal, Procurement and Supply Chain, Sales and Marketing, Human Resource and Office Support, Administration, Apprenticeships, Customer Services and Call Centre. Please refer to our website for more opportunities

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