ServiceNow Systems Administrator Service Tooling Manager

The primary role of the Service Tool Manager is to be responsible for the service enhancements and continual service improvements in one of the UK's major Government Departments.

Your new company

The Department for Environment Food & Rural Affairs (Defra) is a major UK Government department responsible for safeguarding our natural environment. From the food we eat and the air we breathe, to the water we drink, Defra plays a vitalrole in people's everyday life. We work tirelessly to sustain a thriving rural economy and together we drive the success of our world-leading food and farming industry. Defra's Digital Data and Technology Services (DDTS) function are currently undertaking significant change across our enterprise and embracing Digital Services as a platform for continued transformation. As such, we require Service Tool Manager to join us at this exciting time.

Your new role

The Service Tool Manager (ServiceNow System Administrator) within the Service Tooling team will be responsible for analysing the service management processes, procedures, and end user requirements to improve the ITSM, WSD and CSM toolset capabilities and enhance process workflows on the platform. You will also be responsible for the administration of the ITSM, WSD and CSM applications according to agreed standards to support all processes in line with the approved Service Management Operational Model and to support stakeholder requirements as appropriate. As the Service Tool Manager you will be responsible for loading, manipulating and maintaining the data between the ServiceNow® platform and other systems including the maintenance of all foundation data within ServiceNow as appropriate. This will include the control of system access and data security, supporting any system, user, security and integration testing.

What you'll need to succeed

The successful candidate will have extensive knowledge in the ServiceNow platform, and show experience in system administration or application development. You will show capability of supporting a variety of ServiceNow products and plug-ins. Along with a good understanding of Service Management best practice. You will have experience working in a multi-supplier service across an ITIL framework or ServiceNow. An understanding of security constraints is preferred, this can include experience in data protection, GDPR or security and data retention policies.

You will be assessed on the following behaviours:

• Managing a Quality Service
• Communicating and Influencing
• Working Together
• Delivering at Pace

You will be assessed on the following technical skills:

• Continual Service Support

What you'll get in return

Defra will continue working from home, and we support fully remote flexible working. However, if you would prefer to work from an office, our IT hubs are London, York, Warrington, Bristol, Birmingham, and Reading. You'll join Defra at an exciting time within a unique technical team which is involved in all of Defra's technical initiatives.

Our exceptional benefits package includes 25 days of annual leave + bank holidays, flexible working, a significant pension contribution of 27.1%, flexi-benefits and mentoring and personal development opportunities. With specialist resource at your fingertips and an opportunity to really shape our IT practice, this is a chance to truly revolutionise how people in the UK understand, interact with, and manage our natural environment.

*We may offer an additional specialist pay supplement of up to £6,000 for candidates (including existing Civil Servants) who demonstrate a high level of capability during assessment. In all cases the additional supplement is non-pensionable and the amount payable is subject to review at least annually and could be reduced or withdrawn at any time.

What you need to do now

For a confidential discussion and for more information please click 'apply' to submit your CV.