Infrastructure Analyst

Our clients are the proud guardians of over 130 years of baking experience that make up their iconic and much-loved brand. They produce bread and bakery products created with goodness at the heart of each. They deliver around 1.3million loaves, every day of the week throughout the UK and Ireland, where they also make Mothers Pride and Ormo products.

They are 2,800 people working within 8 bakeries, 1 flour mill, and 2 regional distribution centres across the UK. Their success is a result of the hard work of their people; they are experts in their field whether it's baking, manufacturing, logistics, engineering, or the many departments within the central functions team based at head office in High Wycombe. They are a values-led business and expect their colleagues to live, breathe, and embed Quality, Accountability, and Trust into their ways of working

A great opportunity has arisen for an Infrastructure Analyst to join the team, ready to play a key role in the next chapter of our journey. We are on an exciting mission to bring a smile to anyone who comes into contact with our brands, especially our consumers. Where better to do that than within our IS Team where we are proud to support our business in baking and delivering the best quality products each and every day.

JOB PURPOSE

The analyst role is to provide on site, hands on support for the staff at Head Office and when required at sites around the country. The focus of the role will be providing desk side assistance to all IT users on site as well as providing additional remote support for the other sites. The role requires a professional approach and the individual requires excellent interpersonal skills..

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• Call 'ownership'
• Effective call resolution.
• Effective working relations with CDW Service Teams and other resolver groups.
• Timely and effective problem resolution and fault diagnosis.
• Hardware and software upgrades.
• Provide out of hours support as agreed.
• Carry out project tasks as agreed.
• Maintain accurate and complete documentation.
• Maintain accurate and complete asset details for moves, adds and changes
• Adherence to Change Control processes and procedures.
• Adherence to all agreed quality processes and procedures.
• Installation and configuration of desktop hardware and peripherals.
• To coordinate the delivery, configuration and installation of new hardware and software.
• Action requests for loan equipment and audio-visual setups. To deliver, setup and assist user with equipment.
• Provide assistance on the use of IT hardware and software.
• Relocation and reconfiguring of hardware and peripherals.
• Installation and patching of new voice and data sockets.

KNOWLEDGE & SPECIFIC JOB SKILLS

Essential:

• Good technical knowledge of MS products, operating systems, and applications.
• Basic LAN / WAN support experience.
• Active Directory & Domain administration.
• Good knowledge and use of Smart technology
• Hardware & software installation experience.
• Good fault diagnosis skills.
• Analytical approach to problem resolution.

Desirable:

• Google Apps advocate
• ITIL or similar IT service management qualification
• Citrix and Desktop support experience
• Basic networking knowledge and troubleshooting skills.

Why work for our client and their benefits:

Our clients understand the importance of looking after their colleagues, so they provide a variety of benefits in addition to salaries. The benefits they provide are as varied as the people who receive them but they are offered with the intention of creating value to them personally over and above their salaries

• There is a range of colleague benefits available, which individuals can select based on their needs.
• The benefits scheme offers a variety of savings and cashback offers on day to day living and much more including eyecare vouchers, and a healthcare scheme to suit everyone. It also includes a Cycle to Work scheme where you can obtain a brand new bike at a significant saving
• They offer enhanced annual leave and maternity/paternity leave, and flexibility where possible in order to create a healthy work-life balance
• They celebrate loyalty with generous long service and colleague recognition schemes
• They offer three levels of pensions

Our client values diversity and is committed to promoting equal opportunities in the workplace. Every job applicant, employee or worker will be treated fairly and equally with dignity and respect regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, social class, nationality, ethnic or national origin, religious belief, union membership, political opinion, sex, sexual orientation or any other protected characteristic.