1st Line Support

1 st Line Support Analyst

Package: £19,000 - £22,000 + Benefits

Office: Head office based in Exeter

Hours: Mon - Friday, 8:30am - 5:30pm

* Do you have experience supporting cloud-based environments?

* Do you have experience working in a service desk environment?

* Do you want to work for a growing business?

We are working with cloud managed service provider who currently service clients in several different verticals. As a 1st Line Support Analyst, you will provide technical support remotely and support the team in the installation and configuration of applications within a virtual/hosted environment. Our clients mainly sit within the professional services arena with the majority being Accountancy firms.

1 st Line IT Support - Job Accountabilities

* Setting up new customer applications * Completing Software updates

* Communicating with clients to resolve issues via the helpdesk, telephone and remote dial in

* Working as part of a busy helpdesk team to promote a first-time fix attitude

1 st Line IT Support - Experience Needed

* Windows Server and Basic Networking (including DNS, Active Directory, Exchange, Hyper-V)

* Windows Terminal Server (RDS) to the level of setup and troubleshooting (including redirected Printing)

* MS Office & SQL back-end business applications

* Maintaining system documentation

Hours of Work:

* Monday to Friday, 8.30am to 5.30pm (after probation period, a shift pattern of earlies, lates and on-call will be required on a rota basis). An early shift is 6.30am - 3.30pm from the office and a late shift is 2.00pm - 11.00pm.

Company Benefits:

* 22 days holiday plus an additional 2 days per year worked, to a maximum of 28

* Summer & Christmas Events.

* Working in modern offices on the outskirts of Exeter.

* Great team culture and environment

* Employee Assistance Programme