Job Description
At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities.
As an IT Support Analyst, you be part of the Global Support Services Team within Jacobs In-House IT Department.
You will provide support to all our customers including hardware/software troubleshooting and testing, implementing and deployment of hardware standards, conferring with customers on processes and procedures, single point of contact for all other IT functional groups for local support, assisting with both local and global mobilizations and demobilizations. You will also assist with new hires, relocations, and with the entire asset management lifecycle, to include request, procurement, tracking/management, and retirement.
The role will be based at our Central London office.
Travel to other offices in the UK may occasionally be required.
People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent.
In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.
The successful applicant will be required to undergo Security Clearance.
Our Culture
Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs.
We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here.
Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role
If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team .
Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
As an IT Support Analyst, you be part of the Global Support Services Team within Jacobs In-House IT Department.
You will provide support to all our customers including hardware/software troubleshooting and testing, implementing and deployment of hardware standards, conferring with customers on processes and procedures, single point of contact for all other IT functional groups for local support, assisting with both local and global mobilizations and demobilizations. You will also assist with new hires, relocations, and with the entire asset management lifecycle, to include request, procurement, tracking/management, and retirement.
The role will be based at our Central London office.
Travel to other offices in the UK may occasionally be required.
- Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.
- Management of ServiceNow tickets and asset workflow, maintaining the lifecycle of calls assigned.
- Ability to communicate verbally and in writing to work effectively with a variety of technical and non-technical personnel at all levels, throughout the IT and the business.
- Although our standard hours are a 40-hour week, flexibility is key as some work must be done out of hours.
People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent.
In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.
- Demonstrable experience in a similar role
- Knowledge of Windows 10, Active Directory, Microsoft Office 365, Autodesk, Bentley, VDI etc
- ITIL qualified or a firm understanding
- Knowledge of Service Now or similar IT Ticketing System
The successful applicant will be required to undergo Security Clearance.
Our Culture
Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs.
We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here.
Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role
If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team .
Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
About Jacobs