Support Engineer - Enforcement

Support Engineer -Enforcement

Growing traffic volumes, increasing air pollution, risingcosts. We're are the forefront of developing smart answers to these challengesto actively shape the mobility world for the next generation. Join us in Rugbyas a Enforcement Customer Support Engineer and make it your job to see theseideas come to life.

Our talented engineers in the Enforcement Support Team areresponsible for supporting bespoke solutions delivered internationally whichaddress Civil and Criminal traffic violations; think Clean Air Zones (lowemission Zones), Average Speed check and Bus Lane enforcement.

We are looking for a highly motivated Support Engineerlooking to become a key player and complement our existing Team. You must be acustomer focussed, well organised and enthusiastic individual.

The Role

You will be the point of contact for our customers and workproactively support our range of solutions to ensure that they can do their bitin addressing local challenges within road transport network and theenvironment whilst delivering an exceptional level of service. For this role youwill require a keen sense of detail and focus to achieve success:

Responsibilities will include:

• Be theprimary Engineer supporting a selection of Clients and becoming the key contactfor any support issues and queries.
• Ownand be responsible for providing exceptional support to our Clients and our rangeof bespoke enforcement solutions. Achieve this via onsite and remote working processesresolving a range of complex hardware and software issues within SLAs so thatwe can meet our contractual obligations.
• Workclosely with the Senior Enforcement Engineers to improve incident life-cycletiming and solution efficiency and reliability.
• Assistwith rollouts of software and service upgrades.
• Workwith other Engineers and Sub-Contractors to plan and support on-streetmaintenance activities for the system safely and effectively.

Skills and experience required:

• Experienceworking with PC hardware and software; fault finding, diagnosing and repairing.
• Someonewith a working knowledge of Microsoft Operating Systems and basic networkingprinciples
• Someonewho is interested in learning bespoke and technical systems.
• Someonewho is proactive and result-oriented (you'll also have a structured andhands-on approach to complex tasks).
• Someonewho can work on their own or as part of a team; works well with other peopleand communicates effectively within the team and with clients.
• Advantageouslysomeone with an understanding of SQL and possesses ability create queries tomanipulate and retrieve data.
• AnyITIL qualifications would be beneficial to your application
• Someonehappy to travel across the UK to support customer systems. With full UK drivinglicence.

Benefits include:

• 26 days holiday, increasing up to 29 days with length of service
• Excellent pension, matching contributions up to 10% of pensionable salary
• Annual, business performance related, bonus
• Flexible benefits to suit your personal needs
• Flexible working policy
• Investment in personal development and support to membership of professional institutions

How do I apply?

We are looking forward to receiving your online application. Pleaseensure you complete all areas, of the application form, to the best of yourability as we will use this data to review your suitability for the role.

About us

We're Siemens. A collection of over 381,000 great minds who are allmaking the future and you could be one of them. We have offices across the UK,full of hardworking individual's helping us to challenge the today and worktowards a brighter tomorrow.

Want to join us and be a Future Maker?

We're excited to hear that you would like to join us here at Siemens.Our people love it here and we want you to be a part of helping us make real,what matters.

We are looking forward to receiving your online application. Pleaseensure you complete all areas, of the application form, to the best of yourability to help us review your suitability for the role. We will be in contactas soon as possible with an update on your application.

What else do I need to know?

Our compensation package includes a competitive salary, holidayallowance and pension. We celebrate the fact that our employees are individualsand have different wants and needs. With this in mind, we have a flexiblebenefits scheme where you can tailor your benefits package to suit you.

If we all thought the same, we would never think of anything new. That'swhy we recruit great minds from all walks of life. We recognise that building adiverse workforce is crucial to the success of our business, therefore weencourage applications from a diverse talent pool. We are proud to announcethat we have partnered with VERCIDA, the UK's largest diversity and inclusionfocused careers site where all our vacancies are in an accessible format. Weencourage the opportunity to discuss flexibility requirements with ourapplicants to encourage agile working and innovation.

Organization: Siemens Mobility

Company: Yunex Limited

Experience Level: not defined

Job Type: Full-time

If you are a woman and cannot find jobs within engineering at Siemens that match your location or skill set why not join our talent community . While you're at it, why not set up job alerts to be notified of these fantastic opportunities when they become available!