IT Support Technician

£20,000-£25,000 per year

Monday-Friday 8:30am-5pm

Netwirking are working with a business based in Newcastle upon Tyne who are looking to add a IT Support Technician to their team.

With over 30 years experience in their sector, they are looking for someone from a technical background who also possesses exceptional customer service skills.

Key Responsibilities:

• Liaise directly with customers via phone and email to diagnose and resolve software issues
• Handle customer issues and queries, provide appropriate solutions within an appropriate time frame and follow up to ensure resolution
• Build sustainable relationships and trust with customers through interactive communication
• Go the extra mile to engage customers whilst representing the company in a positive and professional manner
• Ensuring KPI's are met and assist other members of the support team
• Identify reoccurring technical faults and provide recommendations to the Operations Manager

About You:

• Previous software support experience is desirable
• Customer Service focussed
• Strong troubleshooting ability
• Highly motivated
• Excellent communication skills
• Strong time management skills
• Good documentation skills
• Able to work well as part of a team and individually
• Maintain awareness of new and emerging technologies