IT Helpdesk Technician

IT Helpdesk Technician
Manchester
Up to £25,000 DOE

Cordant People are supporting a reputable and well known professional services organisation based in the heart of Manchester, who are seeking an experienced IT Support Desk Assistant to join their growing team.

What will you be doing?

• Delivery of high quality technical support on a range of technologies
• Hands-on attitude to troubleshooting hardware and application specific issues
• Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI time frames (first response and resolution)
• Take ownership of requests assigned to you and manage them through to resolution
• Perform administrative tasks (user and server related)
• Help support and train other team members

What is in it for you?

• An opportunity to work with a reputable, professional organisation
• Competitive salary up to £25K depending on experience

What are we looking for?

• 2+ years hands-on related IT support experience in a professional services organisation
• Windows Desktop 7-10, Citrix XenApp/XenDesktop
• Windows Server 2012 to 2019
• Active Directory and Group Policy
• Use and support of Microsoft Office namely Outlook, Word and Excel including Visual Basic
• Asset management experience including maintenance and patching
• Local Area Networking including management of routers and switches
• Strong customer service ethic with excellent communication and interpersonal skills

Does this sound like the role for you? Then APPLY NOW! And one of our consultants will be in touch!