IT Support Analyst - 1st/2nd Line, AD/GP, O365

IT Support Analyst / Desktop Support Analyst - 1st & 2nd Line Support, Win10, MS Office, Windows Server 2016, AD/GP, MS Office 365, LAN/Wireless, Permanent, Central London/South West London, £30k - £35k (Negotiable on sklls and/or experience) +Benefits.

Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London.

You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise.

Working within this professional services environment the IT Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016 / Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required.

We are searching for an IT Support Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop technologies. Additionally you will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365; it is essential that you have previous experience of Active Directory as well as Office 365 experience and can demonstrate this at interview stage.

You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite.

We are searching for an individual who wants to grow with the company, utilise their existing 1st & 2nd line support experience to make a valuable contribution and develop your skills and experience with a view to promotion as this growing construction business develops its IT department and service offering.

This is an excellent opportunity to join a rapidly growing company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.